Shangri-La Kuala Lumpur

US$120

/ night

Avg. for October

Shangri-La Kuala Lumpur - View from room

Prices for Shangri-La Kuala Lumpur

Select dates to see prices and availability

US$120

/ night

Avg. for October

Monthly average prices

Nightly prices at Shangri-La Kuala Lumpur average US$115 in the cheapest month (March) and US$162 in the most expensive month (November), based on the last 12 months.

Average nightly price at Shangri-La Kuala Lumpur by month, last 12 months (USD)
Month	Average price
January	US$135
February	US$135
March	US$115
April	US$137
May	US$119
June	US$132
July	US$130
August	US$137
September	US$132
October	US$120
November	US$162
December	US$147

Most expensive: November (~US$162)

Cheapest: March (~US$115)

About this property

Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and a hot tub. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can get to nearby shops on the complimentary shuttle.

Business amenities

Featured amenities include limo/town car service, a computer station, and express check-in. Planning an event in Kuala Lumpur? This hotel has 84573 square feet (7857 square meters) of space consisting of a conference center and 15 meeting rooms. Guests may use a train station pick-up service for a surcharge, and free self parking is available onsite.

Dining

Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6 AM to 10:30 AM for a fee.

Rooms

Make yourself at home in one of the 662 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and bidets. Conveniences include phones, as well as laptop-compatible safes and desks.

Location

A stay at Shangri-La Kuala Lumpur places you in the heart of Kuala Lumpur, within a 15-minute walk of KLCC Park and Petronas Twin Towers. This family-friendly hotel is 0.5 mi (0.7 km) from Suria KLCC Shopping Centre and 0.6 mi (1 km) from Pavilion Kuala Lumpur.

What's nearby

Kuala Lumpur Forest Eco Park(0.2 Miles)
Suria KLCC Shopping Centre(0.5 Miles)
Kuala Lumpur Convention Centre(0.6 Miles)
KLCC Park(0.6 Miles)
Kuala Lumpur Tower(0.6 Miles)
Pavilion Kuala Lumpur(0.6 Miles)
Petrosains Science Discovery Centre(0.6 Miles)
Changkat Bukit Bintang(0.6 Miles)
Petronas Twin Towers(0.7 Miles)
Fahrenheit 88 Shopping Mall(0.8 Miles)
Jalan Alor(0.8 Miles)
Lot 10 Shopping Centre(0.8 Miles)
Kottu Malai Pillayar Temple(0.9 Miles)
Sungei Wang Plaza(0.9 Miles)
Masjid Jamek Kampung Bahru Mosque(0.9 Miles)
Subang (SZB-Sultan Abdul Aziz Shah)(15.8 Miles)
Kuala Lumpur International Airport (KUL)(38 Miles)

Parking
Restaurant
Swimming pool
Room service
Valet parking
Tour desk

Show all

Location

11 Jalan Sultan Ismail, Kuala Lumpur, Malaysia

Kuala Lumpur Forest Eco Park (0.2 Miles)

Suria KLCC Shopping Centre (0.5 Miles)

Kuala Lumpur Convention Centre (0.6 Miles)

KLCC Park (0.6 Miles)

Kuala Lumpur Tower (0.6 Miles)

Pavilion Kuala Lumpur (0.6 Miles)

More location info

Room options

Family Room, 1 King Bed (Premier)

Room details

1 Extra-Large Double Bed

Sleeps 2

861 ft²

Separate Dining Area

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Executive Room, 2 Twin Beds

Room details

2 Single Beds

Sleeps 3

420 ft²

Shared Accommodations

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Premier Room, 1 King Bed, Bathtub (Selection)

Room details

1 Extra-Large Double Bed

Sleeps 3

861 ft²

Separate Dining Area

Shared Accommodations

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Horizon Club, Executive Room, 1 King Bed

Room details

1 Extra-Large Double Bed

Sleeps 3

420 ft²

Shared Accommodations

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Deluxe Room, 1 King Bed

Room details

1 Extra-Large Double Bed

Sleeps 2

398 ft²

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Executive Room, 1 King Bed

Room details

1 Extra-Large Double Bed

Sleeps 3

419 ft²

Shared Accommodations

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Business Double Room, 1 King Bed (Premier)

Room details

1 Extra-Large Double Bed

Sleeps 2

420 ft²

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Horizon Club, Executive Room, 2 Twin Beds

Room details

2 Single Beds

Sleeps 3

420 ft²

Shared Accommodations

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Guest reviews of Shangri-La Kuala Lumpur

9.1

Superb

Based on 2,284 verified reviews

Who stays here?

Business

21%

Couple

45%

Family

20%

Group

Solo

What guests think

AI-generated summary based on recent guest reviews

At Shangri-La Kuala Lumpur, travelers praise the warm, consistently friendly service, central location near KLCC, generous breakfast and on-site dining, and often spacious, comfortable rooms, with many highlighting the Horizon Club’s convenience and family-friendly touches.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

What guests think

Downsides mentioned across reviews include dated room decor in parts of the hotel, occasional musty smells or worn carpets, and a pool that several guests found small or tired. Some reported lapses at check-in or check-out and breakfast areas that can feel crowded or noisy. Best for those who prefer polished, traditional luxury and strong amenities, with awareness that some areas feel dated.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Guests highlight a large, well-equipped gym, an appreciated Horizon Club lounge, and useful shuttles to shopping areas; family amenities and kids activities also stand out. Several note the outdoor pool is small and dated, while spa experiences vary.

Related guest reviews

Ahmad

13 Apr 2024

Stayed 4 nights

I didnt like the swimming pool cause it is small and not for kids

Concepcion

16 Oct 2025

Stayed 3 nights

Clean room. Pool need to be updated.

Tenney

24 Feb 2025

Stayed 2 nights

Excellent shuttle services to 4 major shopping centers.

Vishal

20 Dec 2025

Stayed 5 nights

The location, the welcoming by staff, the large lobby, excellent breakfast selection, ease of lifts with very little waiting time, great club lounge, nice gym facilities and lovely room. Walking distance to most locations.

SACHEEN

15 Apr 2023

Stayed 4 nights

We enjoyed our stay at Shangri La. The shuttle bus to shopping areas was excellent option that the hotel provides for guests.

3 Feb 2023

Stayed 3 nights

This hotel provided a perfect stay. The reception, housekeeping, lounge and spa staff really couldn't be faulted. The room was comfortable and thoughtfully well -equipped, and the gym and spa facilities were awesome. Thoroughly enjoyed my stay in this fantastically managed hotel.

Maddie

10 Feb 2025

Stayed 4 nights

It takes a lot for me to give 5* but the Shangri-la KL really deserves it for the price. The lobby is a sight in itself, the service is attentive and charming, the room was very comfortable with a lovely view of the city. It was the only hotel during my trip where I was able to adjust the a/c above "arctic blizzard". It's very conveniently located for the monorail and for the Petronas and KL towers. The one thing where there is scope for improvement is the pool, which was very dated and out of keeping with the rest of the hotel. But still, there were plenty of sunbeds (some in full shade) and a poolside bar. If I come back to KL, I will look for a room here first. Can't give higher praise than that.

Andrew

28 Sept 2024

Stayed 4 nights

My first time visiting the city. This had a great location to see what the city had to offer. The pool, gym and spa all amazing in quality and I used them multiple times during my trip. Ate at the bar and grill, food and service both very good and staff very friendly and welcoming. Will plan to visit again.

Benjamin

19 Nov 2024

Stayed 6 nights

Everything about our 6 night stay was excellent. The staff were all exceptional and all of the food we had was excellent. The health club facilities were excellent. The Family Room was large and extremely well equipped with great views. My little boy had a great time, the kids activities were only attended by him most of the time, but the staff still made it fun. The pool is a little tired, but still had a great time playing, all the poolside staff were excellent and kind. All in all a great stay, thanks Hotel Shangri-La!

david

21 Oct 2025

Stayed 2 nights

Hotellet service er helt i top lige fra man ankommer til man checker ud , morgen buffet fantastisk kæmpe udvalg med lækker mad. Deres gym kæmpe en af de bedste hotel gym jeg har prøvet , deres spa center med , sauna , damp bad og kold og varm bassin fantastisk. Værelset er en smugle gammeldags og poolen kunne også godt trænge til en opgradering. Men værd sin smag , kan klart anbefale ophold på dette hotel

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many reviews describe clean, well-maintained rooms and public areas. However, recurring issues include musty odors, dusty or stained carpets, occasional leftover trash, and sporadic housekeeping misses like towels not changed.

Related guest reviews

Thien Hin

24 Jun 2025

Stayed 1 night

Stayed in Room 2722 (Business Suite) on 21 June 2025 — extremely spacious, spotless, and impeccably maintained. A true 5-star experience. Check-in by Shermin was smooth and professional; she was warm, attentive, and made me feel genuinely welcomed. High tea was outstanding — far better than Hilton KL — with exceptional service from friendly, attentive staff. Huge compliments to Vicky, who once again went above and beyond. He remembered my pillow preferences and even sent four extra bottles of water without me requesting — an incredible touch showing true dedication to guest comfort. Special mention to Alice at Shang Palace — exceptional service without pushing upsells, attentive and knowledgeable, making the dining experience very enjoyable. Regret not having the bird’s nest available as it requires 24-hour advance booking. Check-out was fast and seamless. Breakfast was delicious, with a special mention for the sausages at Lemon Garden — presumably homemade — which, to date, I’ve only seen at Shangri-La. A rare standout in hotel dining! Swimming pool is small but clean and functional — ideal for a quick dip. Overall, this stay exceeded all expectations. From front office to housekeeping, every staff member delivered excellence. Special compliments to Sheila from the call center and Mia from reservations — both were extremely helpful, knowledgeable, and proactive. Highly commendable team. Shangri-La truly remains a benchmark for world-class hospitality.

Mee

1 Feb 2024

Stayed 2 nights

I request higher floor and they give me lower floor blocking by building. I was love by shangri-la hotel in Bangkok so i pick this hotel it was very disappointing. Need update hotel like room carpet and hallway. Room smell like mold.

Cecilia

18 Mar 2024

Stayed 3 nights

Hello The room was not very clean.

Mami

20 Jul 2025

Stayed 7 nights

The staff tried very hard. But the facilities and rooms are very run down. My room was very dusty and I needed to request they vacuum and clean it several times.

9 Dec 2024

Stayed 3 nights

Room that we stayed is old, old furnitures, bad smells and carpets are old and dirty with stains on the carpets, old bathroom with molds on the shower walls. Very disappointed, would not recommend to anyone. This hotel needs a big renovation.

Corneliu

25 Sept 2025

Stayed 4 nights

Everything from service up to a very good breakfast was excellent. Hotel atmosphere is very good. Rooms are very clean. The hotel itself is very well placed.

Gary F

27 Dec 2025

Stayed 5 nights

Breakfast was very good lots of choice, the room was very clean and freshly towels,

hidehiko

23 Jun 2025

Stayed 1 night

There was leftover trash from the previous guest in the room when I checked in. Very disappointing for a hotel of this level.

Chelsea

15 Nov 2024

Stayed 5 nights

The staff was lovely but the room was quite dated and smelled musty. It could’ve been cleaner but the main areas were very well maintained and beautiful. The breakfasts buffet was very well appointed and the staff were warm, welcoming and helpful.

DEV

3 Mar 2023

Stayed 2 nights

The room carpets had stains and dusty bedhed. Rest was ok

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious, comfortable and offer pleasant city views, but several guests found layouts small or the decor tired. Noise can carry from connecting rooms or traffic on lower floors, and some bathrooms feel tight.

Related guest reviews

Stuart

21 Nov 2025

Stayed 1 night

Gorgeous room on a high floor with a nice view. The staff in this hotel are always super friendly too.

CAGLAR

14 Apr 2024

Stayed 2 nights

Old hotel, the rooms are in desperate need for renovation. The carpet in the room was very worn off. And in 2024, in a 5 star hotel, in Shangri-la, you cannot have nescafe and a kettle in the rooms anymore! Nescafe really? Looks very cheap and 1990s. Also where is the nextflix options on tv? I am not asking for free netflix but at least you could set your tv, so people can loginto their own accounts. Also cheap non-branded shampoos etc didnt help. This hotel remains in 1990s I am afraid.

Charles

9 Jan 2024

Stayed 1 night

I'm not sure if all rooms in the hotel are like mine. I'm suspect they are not, as they made several attempts to get me to pay to upgrade. My room was small, tired, and in need of a refresh. It isn't what I'd expect from a Shangri-la property.

Scott

1 Oct 2023

Stayed 1 night

Rooms a little outdated and in need of renovation.

Robert

8 Feb 2026

Stayed 2 nights

Great room - loads of space, comfortable and quiet.

Divya

23 Feb 2026

Stayed 4 nights

Very beautiful property, very well maintained. The staff is super helpful, friendly . The rooms were well stocked with water and any other supplies we might possibly need, Room sizes were spacious and very comfortable. Definitely recommend

Shindo

9 Jun 2023

Stayed 2 nights

Everything is perfect except one point. My room was on the 8th floor and rather noisy in the midnight due to the heave traffic in KL.

Wolfgang

3 Jan 2026

Stayed 2 nights

Dated property and rooms

Mabelle

29 Jan 2024

Stayed 3 nights

Property was clean and overall good enough, but the hotel could definitley use an upgrade. Shower area is tight for an Executive room.

Kenzo

19 Oct 2024

Stayed 2 nights

ホライゾンクラブの部屋を取ったが、コネクティングルームの作りで、隣部屋の物音や声の音漏れがひどく、夜は非常に気になった。

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is widely praised as warm, attentive and proactive, with thoughtful touches for celebrations and efficient assistance throughout the stay. A few guests reported lapses at check-in/check-out or unhelpful interactions that fell short of the brand’s usual standard.

Related guest reviews

Guanghui

27 Mar 2025

Stayed 2 nights

Front desk Hao Ren not just made check in smooth also he looked after my whole stay, made me feel at home. Room cleaning was done nicely every day, and team working at lounge was super nice.

anthony

12 Dec 2025

Stayed 4 nights

Best hotel and service. Every staff member works so hard and is super friendly. Big thanks to Adilah, she made our family stay in this hotel absolutely amazing.

Charles

5 May 2025

Stayed 1 night

Excellent management. Ensured that I got to the airport in time by arranging an airport limo in minutes when my "Uber" ride could not enter the property promptly due to road closures.

Gordon

22 Feb 2023

Stayed 7 nights

Lynus was exceptionally nice to us and upgraded our room so that we could check in earlier (we had an 11:45 pm flight from Tokyo to Kuala Lumpur and arrived around 7 am). She also gave us a late check out at 2 pm on our departure day as we had an exceptionally late flight. Great service all around, lovely hotel, and excellent and kind staff.

Jing

12 Dec 2023

Stayed 1 night

Wonderful staff and good facilities.

Jonathan

14 Jul 2025

Stayed 3 nights

We were a bit dissappointed by the Shangri la in KL. The hotel did not get the rooms correct to start with, breakfast was not included which we feel should've been. The breakfast was good but i dont like the staff touching your cutlery everytime they clear up. Check out was also a mess. Luggage was not bought down and we were airomatically checked out without receiving an invoice. The hotel is starting to be a little worn. People smoking in the corridors, and standard not 5 star. Not what it used to be. Still a good hotel but better more modern hotels probably are better alternatives now.

Thien Hin

9 Jun 2025

Stayed 1 night

My stay at your hotel on 8 June 2025 was exceptional thanks to Shermin, Ahmad, Vicky, and the housekeeping team. Shermin was proactive and efficient, promptly pre-booking my lunch and dinner buffets upon learning I was celebrating a birthday, showing outstanding attentiveness. Ahmad’s birthday room decor was flawless—thoughtfully designed, perfectly executed, and exactly as I envisioned, turning my celebration into a truly memorable occasion. Vicky demonstrated genuine care by noticing three empty water bottles without prompting and immediately replacing them. The Malay housekeeping attendant was friendly, diligent, and meticulous. However, the only significant failure in my stay was the utterly disappointing and frustrating interaction with Reservation Executive Fabio Yong. His communication, solely in writing, was curt, dismissive, and shockingly unprofessional. When I requested paid birthday room decor for a family member, he falsely claimed the service was unavailable and abruptly terminated the conversation. His blatant refusal to assist or offer alternatives was infuriating and completely unacceptable. This was not a simple misunderstanding but a clear disregard for guest service. Fabio Yong’s attitude seriously tarnishes your brand’s reputation. Immediate corrective action must be taken. Meanwhile, Shermin, Ahmad, Vicky, and housekeeping deserve formal recognition for their exemplary service.

Robert

18 Oct 2025

Stayed 2 nights

Back in KL after 5 years and it was even better than we remember it… especially the set up and service from the staff at the Shangri-La. From the very moment we walked in and all through our stay the staff were brilliant, especially towards our kids who absolutely loved every moment. Little extra touches like cake and balloons for my wife’s birthday made it even better. We’ll definitely be back here for our trip next October!

MUHAMMAD IQBAL J

16 Nov 2025

Stayed 1 night

Right from check in , the stay was excellent They got us checked in early as room was ready Staff was very professional and pleasant

Senthiram

16 Sept 2024

Stayed 3 nights

The property is good bit my whole experience was ruined by the check in. Upon arrival i was escorted by a staff member to be checked in. She said to wait and i would be seen as soon as an agent was available. The moment the agent was free and walked towards her when she told me ro wait as a the gentleman behind me was before me. There was no one behind me when i arrived, but i waited. It was now going on 10mins and all the other agents were seeing guests who arrived after me before me. After awhile i was seeen and immediately expressed my disappointment. The agent apologised profusely but this marred my experience as throughout my stay i kept getting bad vibes from the staff. The property is beautiful, local to everything but i was left to feel uncomfortable throughout my stay.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Central, walkable base near KLCC and the monorail, making sightseeing easy. Some note busy roads, challenging crossings or sidewalks, heat, and limited nearby supermarkets.

Related guest reviews

MUHAMMAD WAKAS AKHTAR

1 Sept 2024

Stayed 10 nights

The hotel is of good standard and very well located in KL. easy walking distance to shops and KLCC towers.

Asha

14 May 2025

Stayed 5 nights

Amazing hotel with perfect location. Staff are so kind. Loved it so much would definitely go back

Vishal

20 Dec 2025

Stayed 5 nights

Miho

21 Sept 2025

Stayed 2 nights

ホテルは楽しくて最高でした。施設ではありませんが、周辺の歩道が非常に歩きにくかったです。

Translate

Mark

22 Nov 2023

Stayed 5 nights

Staff were very friendly and helpful. Location on Monorail was useful and KLCC was walkable for LRT and Shopping

Yoshiaki

1 Jul 2023

Stayed 4 nights

ショッピングモールから近く交通の便も良い部屋も清潔

Translate

Raymond

25 Jan 2023

We loved the Shangri-La it was close to the monorail to grab taxes they would call it for us it was located right in the heart of everything a walk away from the twin towers A walk away from the KL tower absolutely gorgeous gorgeous

Jihyun

29 May 2024

Stayed 3 nights

Room was very spacious and clean! Walking distance towards KLCC but it was just too hot and a bit dangerous to cross the intersection. Very friendly staff

Alexander Solhus

25 Oct 2025

Stayed 4 nights

Excellent hotel, very good location too. The staff are amazing - always taking great care of you!

KIMURA

31 Jul 2025

Stayed 4 nights

繁華街から若干離れている近くにスーパーがないコインランドリーがない

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

On-site dining—especially the Lemon Garden buffet—is frequently praised for quality and breadth of options. Downsides raised include crowded or noisy breakfasts, limited gluten-free choices, occasional slow service, and a lackluster takeaway breakfast.

Related guest reviews

William

15 Oct 2025

Stayed 5 nights

Great room and wonderful service. We paid for an upgrade to the horizon suite (no complimentary upgrade) and had the most lovely time. The horizon club was also excellent with cocktail hour and afternoon tea. The hotel breakfast was varied and delicious.

WEE LENG

16 Mar 2023

Stayed 1 night

The breakfast quality was subpar for a Shangri-la brand.

Carole

11 Feb 2024

Stayed 2 nights

Very pleased with our stay at the hotel. One small quibble, as we were leaving very early Saturday 10th February we requested a takeaway breakfast. The standard of the takeaway did not match the high standard of the food served at the hotel. The sandwiches were soggy and tasteless compared to the excellent food at dinner and in house breakfast. The staff were always polite and helpful. Woulkd certainly come back to stay again.

James

10 May 2025

Stayed 7 nights

Excellent hotel and quite affordable for this Filipino American traveler from Manila and San Francisco Bay Area. The best part was the Lemon Garden restaurant where we had breakfast everyday and also sampled their dinner. Both are buffets and offered amazing choices of Malay, Chinese, Indian, Japanese and European/Western cuisine. My favorite was the dessert section that offered fresh pastries and ube (yam), coconut and mango ice cream! The dining staff were very professional and friendly. Since we were there for 7 nights, the dining staff got to know us by our first names. Chef Scott has done an excellent job with the food and staff. Major thumbs up to Chef Scott, his chefs and to Daniel (hotel GM) and the Shangri-La hote staff! Our room was beautiful, comfortable, very clean and well kept by the housekeeping staff. It is an upscale hotel to which I would gladly return and stay at. Best paet was the Petronas Towers were a short 15 minute walk away, as are some restaurants.

Dandan

28 Aug 2025

Stayed 1 night

Hospitality and Asian culture, cosy and solid feeling; breakfast choices are amazing, we enjoyed the staying. thank you!

Jia Lih

14 Dec 2022

Stayed 2 nights

Overall pleasant, since I am a Gold member of Hotels.com, I am eligible for a free upgrade to a higher standard room, this is what we do when we travel, hence we use Hotels.com for a reason, it is very disappointing since we have requested to confirm earlier for an upgrade for hassle free travels also since we are traveling with an infant, but there wasn't an upgrade done at the end of the day, spent almost more than hour confirming the check in, room wasn't prepared & it was disappointing for a name Shangri-La. Also tried at a restaurant named Shang Palace, in hopes for good food & hassle free moments for our family, but the service was bad, the food was slow, we've ordered the set meal for my family, thought it was faster that way, but the 2nd dish onwards requires about more or less 20 minutes wait & Captain have explained that they were slow due to a holiday!Not an acceptable excuse for such a place though, over all disappointing and paid almost about S$500+ for our set meals. Very expensive, we didn't mind paying, but the service was really really bad!

Dean

14 Apr 2024

Stayed 1 night

Best buffet in town by far. Excellent check in staff

Marie

1 Feb 2026

Stayed 3 nights

Härlig atmosfär, mycket tillmötesgående och trevlig personal. Hotellet ligger centralt med gångavstånd till Petronas tower och de centrala delarna. Många trevliga restauranger i omgivningen om man inte vill äta på hotellet. Enda negativa var en ganska hög ljudvolym i frukostmatsalen.

Translate

Alice

19 Feb 2024

Stayed 1 night

Clean and friendly staffs. Dinner buffet is excellent !

Lydia

4 Jul 2025

Stayed 5 nights

Good: - Clean all round - Great Pool - Friendly and helpful staff - Good location - Food was okay Improvements: - Can't go in the Jacuzzi as a couple - have to go in separate ones - Limited Gluten Free food options - Food was expensive

Was this helpful?

AI-generated summary based on recent guest reviews

Sreelatha

4 weeks ago

Stayed 2 nights

We had a great weekend stay at Shangri La. It happened to be during a special Malaysia week food event at the restaurant that I read about on the flight into KL so we were able to take advantage of that and try so many things at once. Loved the iconic towers nearby. It’s not the easiest place to walk quickly to another restaurant but not too bad. Also Grab app made it easy to get rides. Husband loved the gym and yoga space. Room was very nice.

Kenneth

4 weeks ago

Stayed 1 night

Overall, it was an impressive stay. The staff were polite, attentive, and very helpful throughout our stay.

Aress

28 Aug 2026

Stayed 3 nights

So originally I had booked a birthday request too late for my woman. However , the amazing staff secretly added it , so to my surprise it was there in the room with a cake. I was in shock to the level of detail the staff did for me there. The breakfast was so high quality, and the fruits in the room were so good. The room was so spacious , the bathroom was best I’ve ever seen. Every design of this hotel from the many fast elevators , to the scents , to the pillows was why this is a five star place.

Ayshabibi

13 Aug 2026

Stayed 7 nights

Generally the hotel looks spotless from the lobby and the staff there are very welcoming. However the rooms- especially the bathrooms need an upgrade. We had an issue with water flooding from the shower and they sent someone to fix it but the issue continued. Minibars are provided empty; there is no immediate room service option. You have to complete some form and hang it out prior. Hotel is located in a busy area so grab taxis take ages to come. So much time is wasted waiting around for them Breakfast has a lot of variety and was good

Frank

22 Jun 2026

Stayed 3 nights

Everything about this hotel is 5 stars!

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 23:59

Before 12:00

Security deposit

You'll be required to pay the fully refundable deposit for this property.

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs about Shangri-La Kuala Lumpur

Is parking available at the hotel?

Free self-parking is available on-site, but it is limited. Valet parking services are also offered.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6 AM to 10:30 AM for a fee of approximately MYR 98 for adults and children.

Does the hotel allow pets?

No pets, including service animals, are allowed at this property.

What are the check-in and check-out times?

Check-in is from 2:00 PM until 11:59 PM, and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

Are airport shuttle services available?

Airport shuttle services are not mentioned, but transfers from the train station can be arranged for a surcharge. Guests must contact the property 72 hours prior to arrival to arrange pick-up.

What accessibility features does the hotel offer?

The hotel has limited wheelchair accessibility, including step-free entrances and accessible facilities in public areas. However, specific details about accessible rooms and bathrooms are not provided.

Where is the hotel located in relation to key attractions?

The hotel is located in the heart of Kuala Lumpur, within a 15-minute walk of the Petronas Twin Towers and Pavilion Kuala Lumpur. It is also close to other attractions such as Kuala Lumpur Tower and Suria KLCC Shopping Centre, both approximately 0.6 km away.

Does the hotel have a swimming pool?

Yes, there is an outdoor swimming pool available. The operational hours and seasonal availability are not specified.

What are the policies for children staying at the hotel?

One child aged 11 years or younger can stay for free when occupying the parent's or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The hotel offers rollaway beds for a fee of MYR 174 per night. Advance request or confirmation may be required for availability.

Have a question?

Instant AI responses are based on hotel information

Prices for upcoming dates

October 2026

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11 $150	12 $122	13 $131	14 $130	15 $122	16 $122	17 $122
18 $105	19 $105	20 $104	21 $104	22 $111	23 $104	24 $104
25 $103	26 $122	27 $130	28 $113	29 $111	30 $111	31 $126

November 2026

Cheaper

Pricier

Average nightly price across deals, with taxes & fees.

Prices in USD for 2 guests, updated daily.

2026-10-11: 150.17192400000002USD
2026-10-12: 121.68427603546144USD
2026-10-13: 130.50378722822572USD
2026-10-14: 130.37153342079162USD
2026-10-15: 121.68427603546144USD
2026-10-16: 121.80957001620484USD
2026-10-17: 121.80957001620484USD
2026-10-18: 104.63603520401001USD
2026-10-19: 104.5240880162201USD
2026-10-20: 104.4072073886261USD
2026-10-21: 104.30279288795472USD
2026-10-22: 110.92265684024049USD
2026-10-23: 104.4072073886261USD
2026-10-24: 104.4072073886261USD
2026-10-25: 103.46485198480225USD
2026-10-26: 121.80957001620484USD
2026-10-27: 130.37153342079162USD
2026-10-28: 112.99701865013124USD
2026-10-29: 110.8182423395691USD
2026-10-30: 110.92265684024049USD
2026-10-31: 126.02790045304872USD
2026-11-01: 110.92265684024049USD
2026-11-02: 110.8182423395691USD
2026-11-03: 109.70449051579286USD
2026-11-04: 110.92265684024049USD
2026-11-05: 110.8182423395691USD
2026-11-06: 104.4072073886261USD
2026-11-07: 104.00641884301758USD
2026-11-08: 104.53551102415467USD
2026-11-09: 104.529286510849USD
2026-11-10: 113.24174120484925USD
2026-11-11: 129.32607169010927USD
2026-11-12: 110.92265684024049USD
2026-11-13: 104.30279288795472USD
2026-11-14: 104.10093226345826USD
2026-11-15: 110.8182423395691USD
2026-11-16: 119.63775353233338USD
2026-11-17: 132.68256353878786USD
2026-11-18: 123.9813865000763USD
2026-11-19: 123.9813865000763USD
2026-11-20: 110.8182423395691USD
2026-11-21: 104.30279288795472USD
2026-11-22: 104.30279288795472USD
2026-11-23: 112.99701865013124USD
2026-11-24: 113.24174120484925USD
2026-11-25: 113.25026571002198USD
2026-11-26: 112.08859026388551USD
2026-11-27: 104.30279288795472USD
2026-11-28: 104.4072073886261USD
2026-11-29: 104.4072073886261USD
2026-11-30: 104.30279288795472USD
2026-12-01: 104.4072073886261USD
2026-12-02: 104.30279288795472USD
2026-12-03: 104.4072073886261USD
2026-12-04: 104.30279288795472USD
2026-12-05: 104.30279288795472USD
2026-12-06: 104.4072073886261USD
2026-12-07: 104.4072073886261USD
2026-12-08: 104.30279288795472USD
2026-12-09: 104.30279288795472USD
2026-12-10: 104.4072073886261USD
2026-12-11: 104.30279288795472USD

This property offers transfers from the train station (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 6 and older.

Check-in must be done by someone who is at least 18 years old.

You'll be required to pay the following fully refundable deposit.

Deposit: MYR 400 per night

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The listed child breakfast fee applies to guests age 11 and younger.

One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
No pets and no service animals are allowed at this property.
Contactless check-in and contactless check-out are available.

Fee for buffet breakfast: approximately MYR 98 for adults and MYR 98 for children
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: MYR 174.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Su	Mo	Tu	We	Th	Fr	Sa
1 $111	2 $111	3 $110	4 $111	5 $111	6 $104	7 $104
8 $105	9 $105	10 $113	11 $129	12 $111	13 $104	14 $104
15 $111	16 $120	17 $133	18 $124	19 $124	20 $111	21 $104
22 $104	23 $113	24 $113	25 $113	26 $112	27 $104	28 $104
29 $104	30 $104