Name: Sanctuary Camelback Mountain Resort and Spa
Address: 5700 East McDonald Drive, Camel Dale Properties, Arizona, United States of America, Phoenix (and vicinity), Maricopa County, US
Price range: $513–$1,115 per night
Rating: 9.23

What guests think

Sanctuary Camelback Mountain Resort and Spa impresses most guests with its scenic desert setting, spacious accommodations, and standout, genuinely friendly service, though some report aging facilities, crowded or underwhelming pool areas, and occasional housekeeping or maintenance lapses.

The spa and wellness activities are widely praised, and many enjoy the quality at Elements and Jade Bar, though prices can feel high and on-site options limited. Guests also value the quiet, couples-friendly vibe and proximity to Scottsdale, while stairs, hills, and layout wayfinding challenge some. Overall, expect a relaxing, service-forward stay with occasional maintenance and value tradeoffs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests praise the spa, wellness classes, fitness center, tennis and pickleball, plus multiple pools. Recurring issues include aging or worn pool areas, occasional outages, crowding, and slow or understaffed poolside service.

Related guest reviews

6

Alan

Jul 29, 2024

·

Stayed 2 nights

Food menu keeps changing. Priced like gourmet. However food is mediocre at best. Selections odd and not appropriate to time of day. East pool is in poor condition with 2 torn umbrellas and broken tile. Rooms are decent but dark. Good views however. Priced equivalent to nearby 5 stars, but at least a notch or two below. Not a good value Major deficit is the food. Bar does have great drinks.

10

Frederic

May 19, 2025

·

Stayed 2 nights

Beautiful resort and amenities! Tucked in on the north side of Camelback mountain, Sanctuary is a wonderful place to relax, enjoy the day at the pool and SPA, and have an amazing meal at Elements!

8

Tiffany

Oct 28, 2025

·

Stayed 3 nights

Overall this is a 4 star property, they were very accommodating and had great service. The food was delicious and I had the Watsu massage that was the best massage I’ve ever had in my life. The facilities however need some love. Our room had a very strong door that no one could identify. The pool had dirty towels and the tile seemed to be crumbling and moldy. Housekeeping threw away my travel sized hair oil and sunblock. I really wanted to give them a 5 star review but they fell short.

10

Donna

Aug 4, 2025

·

Stayed 1 night

Gorgeous resort and very accommodating staff. Excellent wellness classes.

10

Michael

Sep 1, 2025

·

Stayed 5 nights

Positives: service, surroundings, amenities, spa, pickleball, tennis pro was fantastic, lap pool, main pool. Negatives: didn't love the value of the restaurant, but food was good; same comment about the bar, felt a tinge overpriced but quality was fine. Overall: perfect for couples, quick getaways, health and rejuvenation stays.

10

Karol

Mar 10, 2024

·

Stayed 4 nights

Stayed for four nights and enjoyed the views!! Views from our room and the property itself were spectacular. We also enjoyed the fitness center. Nice and accommodating. Also very clean!! Plus we indulged in the bar and restaurant during our stay and had breakfasts, dinner, and enjoyed cocktails. Everything was great. Great staff and all were very friendly and kind. We would definitely stay again. Couldn’t believe the location to Scottsdale where we always stay. This hotel is only minutes and about 3-3 miles within Old Town Scottsdale and many restaurants!!

10

Ali

Oct 15, 2023

·

Stayed 3 nights

Had an enjoyable stay at this property. It’s located 15-20 min from airport so easy to get too, great views, spacious rooms. Nice swimming pool, hot tub, and spa. Great for couples, will stay again.

10

Victoria

May 31, 2023

·

Stayed 3 nights

I have stayed at the Sanctuary before and it's EXCELLENT. The whole facility is beautiful, quiet and peaceful. The restaurant, spa, fitness and pool are all great. We will be back again!!

10

Amy

May 27, 2025

·

Stayed 6 nights

The pool area and grounds need significant renovation and maintenance. I had not been to this property since 3017 and was surprised as it is a beautiful property. The suites were in good condition and the service and food were outstanding.

10

FARILL

Feb 27, 2025

·

Stayed 3 nights

beautiful resort, service is exceptional, they offer rides in their cars to drop you off and pick you up from the shopping center or restaurants. we used this service everyday. Restaurants, spa and pool are great. even played pickleball, wish we had time to try one of their yoga classes

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AI-generated summary based on recent guest reviews

Cleanliness

Common areas and many rooms are described as very clean or immaculate, but housekeeping consistency varies. Reported lapses include late or incomplete service and occasional cleanliness or maintenance issues around pools and fixtures.

Related guest reviews

8

Ruben

Oct 13, 2025

·

Stayed 1 night

The room was immaculate and very comfortable-great shower and space

6

Lannie

Nov 14, 2024

·

Stayed 5 nights

When we arrived we were impressed with the warm welcome and the option to text for service or requests. However, though texting resulted in an immediate text response, there was zero service (requested ice….never came; requested coffee….no one showed; requested cups that they forgot to provide….nada). The room cleaning was below parr - didn’t refill coffee; promised fireplace fuel did not happen, items taken by their staff, from our room, and they placed outside door for 3 days. Food at the restaurant was mediocre, but the salad was fantastic. For $1,800 a night…we will consider other options next time.

10

Miltiadis

Sep 16, 2025

·

Stayed 3 nights

Very clean. Everyone super nice and doing there best to cater to the people staying at the resort. Always asking how they could help. Only thing i could critique would be that me and the wife wish there was more dining options. But the stay was amazing overall and we look forward to coming back

6

Reilly

Mar 31, 2025

·

Stayed 3 nights

For the price, it was disappointing. The room was fine but nothing special and the floors seemed dirty. The pool was very crowded - you can barely find a chair and some people had to wait. My room wasn’t serviced until extremely late in the afternoon and though they removed the used towels and bath mats, they did not replace them. The spa was very nice but one of the practitioners decided to leave the doors and shades open to the outside during a massage and there was a wedding going on (loud) as well as it was way too light in the room. For the luxury experience (and price) that they claim to have, I would recommend staying somewhere else.

10

Martin

Jul 31, 2025

·

Stayed 2 nights

Absolutely amazing location, wonderful nature, awesome rooms, very nice pool, stunning views, excellent restaurant and super friendly staff. Everything was clean and nice and we had a wonderful time...

8

Tiffany

Oct 28, 2025

·

Stayed 3 nights

Overall this is a 4 star property, they were very accommodating and had great service. The food was delicious and I had the Watsu massage that was the best massage I’ve ever had in my life. The facilities however need some love. Our room had a very strong door that no one could identify. The pool had dirty towels and the tile seemed to be crumbling and moldy. Housekeeping threw away my travel sized hair oil and sunblock. I really wanted to give them a 5 star review but they fell short.

6

Basil

Nov 29, 2024

·

Stayed 2 nights

My wife and I spent the weekend here to celebrate our 20 year wedding anniversary. We were slightly disappointed on a couple of different fronts. Our room wasn’t as clean as you’d expect with a 5 star resort. There was a broken tile in the shower, no chaise loungers on the outdoor patio, spa had ripped wallpaper. We ate at the Elements restaurant one night and had a reservation - we were seated next to a very large group and asked if we could be moved to a quieter table and was told we couldn’t be accommodated. Just disappointing all around experience - great views and location, but property fell short of expectations for the price.

10

Angela

Aug 27, 2023

·

Stayed 2 nights

The resort is beautiful. The Room was clean, spacious, comfortable, and well appointed. The staff was friendly and helpful. The restaurant and spa were excellent.

10

Andrea

Aug 9, 2025

·

Stayed 3 nights

Went for a 40th birthday girls trip. We had a wonderful time. Room was clean, resort staff were all great! Definitely would stay there again.

10

John

May 21, 2025

·

Stayed 4 nights

From check in to check out, every member of the staff was very accommodating. The room was very clean and had a very nice view. The staff at the pool and the valet staff that drove us to and from our room in golf carts were so friendly and very happy to help. Great experience!

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Rooms

Rooms and suites are often spacious and comfortable with attractive views and layouts. Some guests found certain units dated, noisy, or in need of maintenance (for example, worn fixtures or leaking showers).

Related guest reviews

10

denise

Nov 17, 2024

·

Stayed 3 nights

The property is beautiful with amazing views of Camel Back Mountain. The restaurants also had breathtaking views of the Mountain and beautiful landscape. The food and service was outstanding. The spa was wonderful and relaxing. The suites were spacious and beautifully decorated. The only issue is that it is not very easy to walk if you need assistance. Many stairs and hills.

10

Rena

Oct 16, 2025

·

Stayed 2 nights

Mountain View w the beautiful room was amazing!!

8

Alyssa

Mar 29, 2025

·

Stayed 3 nights

We loved the seclusion and gorgeous setting. Pool is lovely and overall we liked our room. We were a little disappointed that with our casita we could hear everything in the adjoining space through the door that links the two rooms. I could hear normal volume full conversations. Given how quiet and serene everything else this was a let down. Also the water in our shower could have been a tad bit hotter. Appreciated being able to made espresso in our room each morning and listen to the birds chirp outside. The jade bar happy hour food was great and so was our breakfast sandwich from elements. The breakfast fried rice was decent but not our favorite. Room service was excellent. The pool snacks were a little disappointing but the staff wonderful. The bell guys were fantastic and the house car super convenient for off site dining. Our room wasn’t ready at check in time and we had to check back in a couple of times, we did arrive early but it still wasn’t ready at 4. It wasn’t a big deal for us to wait but I also feel like front desk staff didn’t even apologize or really offer us a place to go or options while we waited. We wandered and found our way to the bar. I enjoyed my time at the spa although I don’t think I actually got the pedicure that I booked given that it had some extras I didn’t get but the ladies were very sweet and attentive so not a big concern. My motherhood massage was great and the heated adjustable bed was so comfortable. Overall enjoyed our stay.

10

Richard

Aug 12, 2024

·

Stayed 5 nights

We were looking for a great relaxing vacation spot and this certainly met that criteria. Roomy and comfortable and just a great retreat when the day is over. Pool area was great and service was attentive. We loved having a parking spot and no need for valet for our rental car - parking next to your room was a terrific bonus. Views around the property are spectacular being right up against Camelback. Would recommend!

6

Leanne

Jan 13, 2025

·

Stayed 2 nights

My husband and I were so excited to stay at this resort. I had seen it on Instagram and also saw its wonderful reviews. We were very disappointed with how dated this resort was. Our room was right next to a custodial closet where all the housekeeping would gather and get their materials. It was super loud and doors were constantly opening and shutting. We have stayed at almost all the resorts in Scottsdale and at this price point I was expecting top notch. The pool and hot tub both had a green tinge to it which means there was no way we were getting in. We ordered breakfast room service and not only did it take over an hour it was not even that great. A two egg breakfast with a glass of juice times two was over 100 dollars for something I could have made tasting way better at home. Overall not impressed and would not recommend this place. Staff was nice and grounds were pretty.

6

Michael

Mar 16, 2025

·

Stayed 4 nights

The Casita we stayed in was run down for and old for an upscale resort. Needs updating and work. Windows don’t work, shower door leaks

10

April

Feb 24, 2025

·

Stayed 3 nights

The Sanctuary is a lovely property! Our suite was marvelous. Loved the pool and spa, and Elements dinner was delish. The only knocks were the step down areas in our suite - prefer to not have different levels - the natural stone steps in front of our entry were also potential trip hazards because there was a big gap right in the middle. The hot tub in the women’s spa area was out of commission. But other than those things, we loved everything about the property and our super spacious suite. The bed was SO comfortable, and the robes were plush and cozy. Would certainly stay here again.

4

Glenda

Apr 12, 2025

·

Stayed 1 night

For hotel with the price tag x night this one has they room was very disappointing, there was a rug in the room in the leaving area that I wouldn’t even use at my dog’s patio. Furniture outdated, very limited dining options. For sure not a $1k x night worth hotel.

10

Robert

Aug 19, 2025

·

Stayed 3 nights

Everything was perfect. We loved the beautiful surroundings of Camelback Mountain and our comfy and spacious accommodations. We appreciated having a back porch. Each and every employee in the resort was exceptional - friendly, professional, welcoming and always there with smiles and a good attitude. They have all been trained to the highest level. We ate many meals in the Elements restaurant and drinks in the bar. Every item we ordered was delicious and beautifully prepared. My favorites were the avocado toast, the strawberry/melon gazpacho, the green curry tofu vegetable stew (AMAZING) and the strawberry burrata peach salad. We can't wait to return.

10

Sheenah

Aug 24, 2025

·

Stayed 2 nights

Excellent service, spacious rooms, fabulous tub

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Service

Service is a standout, frequently described as friendly, accommodating, and attentive across departments. A few guests noted slow responses or isolated rudeness, particularly at the pool.

Related guest reviews

10

Lynne

Aug 24, 2025

·

Stayed 4 nights

Beautiful property for an adult trip. The staff were all wonderful. Spa is amazing and rooms were so comfortable. Transportation staff were excellent and made each day even brighter. Cannot wait to return.

10

Tihesha

Oct 27, 2023

·

Stayed 1 night

Amazing! Our flight was canceled and we were stranded in Phoenix. The front desk staff took exceptional care of us.

10

chris

Sep 30, 2025

·

Stayed 3 nights

We loved our stay at the sanctuary. The staff was incredible!

6

shawn

Jul 27, 2025

·

Stayed 1 night

Drinks at the pool took a very long time to receive, they seemed to be very under staff. The pool waiter seemed to be having a bad day and was rude. Also ran out of hot water trying to take a bath, it ran our before it was half full.

10

Chandralekha

Dec 30, 2024

·

Stayed 8 nights

Loved our entire stay! Bell Staff is the best and deserve a lot of kudos. Food at Elements is wonderful and we loved the amenities.

10

Harvey

Jan 16, 2025

·

Stayed 4 nights

Common areas, fitness center, spa, restaurant, etc. were immaculate. Housekeeping services for room were generally excellent, with occasional lapse. Overall, the people make Sanctuary Camelback a wonderful experience. Every member of the team works very hard to make sure their guests have the best experience possible. Even though the onsite restaurant is excellent, there was no "selling" when we asked for recommendations for dining in the area, and those recommendations turned out to be terrific dining experiences.

10

Jessica

Oct 14, 2024

·

Stayed 1 night

Beautiful property and always exceptional service

10

Caroline Grace

Sep 16, 2025

·

Stayed 4 nights

Everything was amazing. The service was 10/10. Beautiful property.

10

John

May 21, 2025

·

Stayed 4 nights

From check in to check out, every member of the staff was very accommodating. The room was very clean and had a very nice view. The staff at the pool and the valet staff that drove us to and from our room in golf carts were so friendly and very happy to help. Great experience!

10

Julie

Sep 13, 2024

·

Stayed 4 nights

The nicest staff I’ve ever experienced, was there for a relaxing solo trip to decompress and they made the stay!

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Location

Scenic, quiet setting on Camelback Mountain with convenient access to Scottsdale and the airport. Some guests found the hilly layout and wayfinding challenging for walking or locating the lobby.

Related guest reviews

10

denise

Nov 17, 2024

·

Stayed 3 nights

The property is beautiful with amazing views of Camel Back Mountain. The restaurants also had breathtaking views of the Mountain and beautiful landscape. The food and service was outstanding. The spa was wonderful and relaxing. The suites were spacious and beautifully decorated. The only issue is that it is not very easy to walk if you need assistance. Many stairs and hills.

8

Sabina

Jul 24, 2025

·

Stayed 4 nights

We love how close it is to Camelback and Phoenix. It’s a lovely area, quiet and scenic. The staff is friendly and accommodating, always willing to be helpful. And overall we love the resort, but the growth it has undergone over the last 10-15 years has stolen the intimacy it once held.

10

Chris

Sep 8, 2023

·

Stayed 2 nights

Spectacular place to chill out, float in the pool, enjoy some wildlife. Easy access to downtown Scottsdale an all it's amenities.

10

Undrae

Jul 13, 2024

·

Stayed 1 night

I had a pleasant stay at the sanctuary, if I had any expectations it exceeded them. From the moment I arrived to my departure, I was welcomed and thought of. The property is beautiful and the location. I enjoyed my suite and everything that came with it. As an Arizona native, it was home away from home. Thank you to the staff and everything that you do.

10

Martin

Jul 31, 2025

·

Stayed 2 nights

Absolutely amazing location, wonderful nature, awesome rooms, very nice pool, stunning views, excellent restaurant and super friendly staff. Everything was clean and nice and we had a wonderful time...

8

Karima

Feb 12, 2025

·

Stayed 1 night

Beautiful views. The room was comfortable. I found the property confusing to navigate. There should be a sign to mark where the lobby is. I wasted time parking, asking at the spa, and going back to my car to figure it out. The restaurant was delicious. The steam room was not hot enough. Staff were lovely.

10

Richard

Aug 12, 2024

·

Stayed 5 nights

We were looking for a great relaxing vacation spot and this certainly met that criteria. Roomy and comfortable and just a great retreat when the day is over. Pool area was great and service was attentive. We loved having a parking spot and no need for valet for our rental car - parking next to your room was a terrific bonus. Views around the property are spectacular being right up against Camelback. Would recommend!

10

Robert

Jul 24, 2025

·

Stayed 1 night

Beautiful property in a convenient location for

10

Anne

May 2, 2025

·

Stayed 4 nights

Nestled up in the mountains in a beautiful spot lots of places to explore and walk. All the landscaping was beautifully kept. I miss it already.

10

Ali

Oct 15, 2023

·

Stayed 3 nights

Had an enjoyable stay at this property. It’s located 15-20 min from airport so easy to get too, great views, spacious rooms. Nice swimming pool, hot tub, and spa. Great for couples, will stay again.

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Dining

Elements earns frequent praise for quality and views; Jade Bar is also appreciated. Some felt prices were high and the on-site options limited or inconsistent.

Related guest reviews

6

Alan

Jul 29, 2024

·

Stayed 2 nights

Food menu keeps changing. Priced like gourmet. However food is mediocre at best. Selections odd and not appropriate to time of day. East pool is in poor condition with 2 torn umbrellas and broken tile. Rooms are decent but dark. Good views however. Priced equivalent to nearby 5 stars, but at least a notch or two below. Not a good value Major deficit is the food. Bar does have great drinks.

8

Melissa

Nov 12, 2023

·

Stayed 3 nights

The property location is breathtaking. Chris was great at the pool. His personality and services were friendly and welcoming. There is only one Dining option . It’s the same area for breakfast, lunch and dinner. I would recommend going out for dinner somewhere else for a change. The wet bar is ridiculously expensive $$$$. My advise is to stop somewhere and pick up snacks and beverages. The spa was nice but again very expensive

10

Frederic

May 19, 2025

·

Stayed 2 nights

Beautiful resort and amenities! Tucked in on the north side of Camelback mountain, Sanctuary is a wonderful place to relax, enjoy the day at the pool and SPA, and have an amazing meal at Elements!

10

Oksana

Jun 14, 2025

·

Stayed 1 night

Amazing restaurant, dinner was outstanding! Bravo to Chef!!!! And service as well, 5 stars

10

Richard

Sep 30, 2023

·

Stayed 2 nights

Another terrific stay at Sanctuary. All was terrific, especially the fabulous main restaurant, where that are really doing a terrific job!

10

Chandralekha

Dec 30, 2024

·

Stayed 8 nights

Loved our entire stay! Bell Staff is the best and deserve a lot of kudos. Food at Elements is wonderful and we loved the amenities.

10

Michael

Sep 1, 2025

·

Stayed 5 nights

Positives: service, surroundings, amenities, spa, pickleball, tennis pro was fantastic, lap pool, main pool. Negatives: didn't love the value of the restaurant, but food was good; same comment about the bar, felt a tinge overpriced but quality was fine. Overall: perfect for couples, quick getaways, health and rejuvenation stays.

10

Karol

Mar 10, 2024

·

Stayed 4 nights

Stayed for four nights and enjoyed the views!! Views from our room and the property itself were spectacular. We also enjoyed the fitness center. Nice and accommodating. Also very clean!! Plus we indulged in the bar and restaurant during our stay and had breakfasts, dinner, and enjoyed cocktails. Everything was great. Great staff and all were very friendly and kind. We would definitely stay again. Couldn’t believe the location to Scottsdale where we always stay. This hotel is only minutes and about 3-3 miles within Old Town Scottsdale and many restaurants!!

10

Robert

Aug 19, 2025

·

Stayed 3 nights

Everything was perfect. We loved the beautiful surroundings of Camelback Mountain and our comfy and spacious accommodations. We appreciated having a back porch. Each and every employee in the resort was exceptional - friendly, professional, welcoming and always there with smiles and a good attitude. They have all been trained to the highest level. We ate many meals in the Elements restaurant and drinks in the bar. Every item we ordered was delicious and beautifully prepared. My favorites were the avocado toast, the strawberry/melon gazpacho, the green curry tofu vegetable stew (AMAZING) and the strawberry burrata peach salad. We can't wait to return.

10

erica

May 14, 2023

·

Stayed 1 night

Great resort. Beautiful views. Friendly staff. Great restaurant.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$778
February	$1,042
March	$1,057
April	$962
May	$709
June	$419
July	$382
August	$323
September	$498
October	$724
November	$682
December	$679

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $513	15 $543	16 $521	17 $638	18 $622	19 $638
20 $624	21 $637	22 $704	23 $863	24 $756	25 $965	26 $936
27 $628	28 $958	29 $977	30 $855

Su	Mo	Tu	We	Th	Fr	Sa
				1 $884	2 $987	3 $1,001
4 $681	5 $1,009	6 $1,008	7 $987	8 $959	9 $957	10 $987
11 $815	12 $1,009	13 $987	14 $1,009	15 $959	16 $977	17 $957
18 $828	19 $1,009	20 $1,001	21 $869	22 $987	23 $1,115	24 $1,057
25 $811	26 $1,001	27 $977	28 $1,009	29 $957	30 $1,079	31 $1,079

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed (Mountain Casita King)

Room, 1 King Bed, Accessible (Mountain Casita)

Villa (Luna)

Suite, 1 King Bed (Spa)

Suite, 1 King Bed, Accessible (Spa)

Room, 1 King Bed, Accessible, Patio (Spa Patio Casita)

Villa (Roca)

Villa, 3 Bedrooms (Villa Mariposa)

Suite, 2 Double Beds (Mountain)

Suite, 2 Double Beds (Camelback)

Suite, 1 King Bed (Mountain Suite King)

Suite, 1 King Bed, Accessible (Mountain)

Room, 1 King Bed (Camelback Casita)

Villa (Norte)

Villa (Paz)

Suite, 1 King Bed (Camelback)

Villa (Mesa)

Room, 2 Double Beds (Mountain Casita)

Room, 1 King Bed, Patio (Spa Patio Casita King)

Villa (Montana)

Room, 1 King Bed, Terrace (Terrace Casita King)

Villa (Del Sol)

Villa (Ventana)

Guest reviews

Superb

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Sanctuary Camelback Mountain Resort and Spa

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Prices for upcoming dates