Name: TownePlace Suites by Marriott Jacksonville
Address: 400 Northwest Drive, Jacksonville, North Carolina, United States of America, Jacksonville, North Carolina, US
Price range: $78–$134 per night
Rating: 8.55

What guests think

At TownePlace Suites by Marriott Jacksonville, guests often praise friendly staff, suites with kitchenettes, a convenient location near restaurants and shops, and breakfast, while recurring negatives include the closed pool, occasional odors or cleanliness problems, and ageing or small rooms.

Several reviews describe a quiet, peaceful setting, though a couple mention thin walls and occasional nighttime noise. Facilities noted include a small but adequately equipped gym. Good fit for travelers who want practical suites and straightforward amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feedback focuses on a small but adequately equipped gym and a pool that was closed during some stays, which disappointed guests.

Related guest reviews

2

Rhonda

Sep 5, 2025

·

Stayed 3 nights

We stayed there because it has a pool!!! Our son and his family are stationed in Jacksonville and we wanted to be able to hang out with them at the pool, it is still between 85 and 90 degrees during the day here!!! I was very upset that on Labor Day the pool was already closed!!! No other pools in the area are closed yet!! Very disappointed!!!

8

MARIA

Jun 16, 2025

·

Stayed 1 night

Excellent location, free parking, pool, gym, laundry, breakfast.

10

Michael

Sep 13, 2024

·

Stayed 4 nights

No issues to speak of. Friendly and helpful front desk staff. Room is nice, lots of room. Weight room is small but has the essentials.

10

Pachy

Sep 23, 2025

·

Stayed 4 nights

Very comfortable bed, kitchenette and suite in general well equipped, really clean, many options to eat nearby and activities for fun, breakfast was great. The only thing is that they should be more specific about the pool, it was a one of the reasons why I chose this place and it was closed.

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Cleanliness

Many reviews note very clean rooms, but several others report odors, stained or worn furnishings, pests, and inconsistent housekeeping.

Related guest reviews

10

Andrea

Feb 12, 2024

·

Stayed 3 nights

Really enjoyed our stay here. The room was very clean and quiet. We didn’t use the in room kitchen but it seemed like it had everything you would need for simple cooking. The breakfast was good each morning, very traditional hotel offering. The service was excellent, everyone at the front desk was so friendly and helpful. We would stay here again the next time we are in Jacksonville.

10

Tammy

Feb 5, 2023

·

Stayed 1 night

Very clean

4

Cliff

Oct 25, 2023

·

Stayed 6 nights

Room was small as compared to photos, we had to ask for towels, toilet paper, body wash etc. Room only cleaned once. Noisy at night, bed sheets and spread never stayed on made for lumpy sleep.

2

Al

Jul 7, 2025

·

Stayed 6 nights

The room was nasty the living room furniture was all stained the cabinets were falling apart the stove wasn’t working the dishwasher ace a loud noise they charged me for my service said they don’t recognize emotional service dogs and I told she was an emotional service dog witch I didn’t and charged us 100.00 would never stay there again went to visit my Marine grandson

8

KENNETH

Oct 25, 2023

·

Stayed 2 nights

The outside property was very nice. It was very close to an event I was attending Oct. 23, 2023. The thing I didn't like were the two dead cockroaches I found next to the pad & pen on my night stand.

2

Kirk

Nov 29, 2024

·

Stayed 2 nights

The bed was old and it was blood on the mattress

8

Avis

Aug 10, 2025

·

Stayed 3 nights

There was a weird smell in the room upon arrival. I went out and bought Clorox wipes and FEBREEZE to freshen the place. Also the air conditioner in one of the bedrooms had a weird noise. Overall the stay was good.

4

Wilford

Jun 21, 2023

·

Stayed 2 nights

The room smells like pet urine and my wife found a pill on the bathroom floor.

10

Gloria

Jan 4, 2023

·

Stayed 19,360 nights

Clean and comfortable

10

Dwan

Sep 17, 2025

·

Stayed 3 nights

Great location. Clean, comfortable.

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Rooms

Suites are well designed with kitchenettes, and many find beds comfortable and space adequate. Some rooms feel small or dated with minor maintenance issues, and a few mention noise from neighboring rooms.

Related guest reviews

10

Jake

Jul 8, 2024

·

Stayed 1 night

STAFF phenomenal and bed/pillows were of high quality. If ever back this way, this is where I would stay.

10

Michael

Sep 13, 2024

·

Stayed 4 nights

No issues to speak of. Friendly and helpful front desk staff. Room is nice, lots of room. Weight room is small but has the essentials.

4

Cliff

Oct 25, 2023

·

Stayed 6 nights

Room was small as compared to photos, we had to ask for towels, toilet paper, body wash etc. Room only cleaned once. Noisy at night, bed sheets and spread never stayed on made for lumpy sleep.

2

Al

Jul 7, 2025

·

Stayed 6 nights

The room was nasty the living room furniture was all stained the cabinets were falling apart the stove wasn’t working the dishwasher ace a loud noise they charged me for my service said they don’t recognize emotional service dogs and I told she was an emotional service dog witch I didn’t and charged us 100.00 would never stay there again went to visit my Marine grandson

10

Sandra

Jul 17, 2024

·

Stayed 1 night

I was pleased with my room.

8

Allen

Aug 18, 2023

·

Stayed 4 nights

We have a split decision on this property: I found it quite adequate but small, while my wife loved it.It is clean, has a very friendly staff, and just about everything you need, including a corkscrew! The location is good with all kinds of shopping and dining nearby. But the room, although very well-designed to maximize the space, is a bit smallish, especially for a large (6 foot, 250 pound) guy. Suffice it to say I felt I got my money's worth and will stay here again.

10

Cheryl

May 18, 2025

·

Stayed 1 night

Great staff. Amazingly well-thought-out and designed rooms. Quiet location. So much for the price!

10

Pachy

Sep 23, 2025

·

Stayed 4 nights

Very comfortable bed, kitchenette and suite in general well equipped, really clean, many options to eat nearby and activities for fun, breakfast was great. The only thing is that they should be more specific about the pool, it was a one of the reasons why I chose this place and it was closed.

8

Ron

Mar 21, 2022

·

Stayed 1 night

The only complaint is that the walls are thin and we could hear occupants in the next room.

10

Allen

Sep 30, 2024

·

Stayed 2 nights

Two night stay this time (we have stayed here before) and it was fine. Only complaint was a slow -- but not clogged -- drain in the shower. Room had a full size fridge, which we really like. Strangely, the closet has doors that open both to the room itself, and to the bathroom, which is quite interesting. We will likely stay again if we have to come this way.

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Service

Service is widely praised as friendly, helpful, and responsive, with easy check in and occasional upgrades. A few guests reported issues with refund handling or unfriendly interactions.

Related guest reviews

10

Garry

Dec 30, 2023

·

Stayed 1 night

It was a nice quiet place to sleep with all the accommodations. The staff was very friendly and helpful both at check-in and in the morning. The breakfast staff was very attentive too.

10

Andrea

Feb 12, 2024

·

Stayed 3 nights

Really enjoyed our stay here. The room was very clean and quiet. We didn’t use the in room kitchen but it seemed like it had everything you would need for simple cooking. The breakfast was good each morning, very traditional hotel offering. The service was excellent, everyone at the front desk was so friendly and helpful. We would stay here again the next time we are in Jacksonville.

4

Jin

Jul 25, 2023

·

Stayed 1 night

Unfriendly Staff.

10

Joao Paulo

Dec 14, 2023

·

They had everything I needed, when I needed help they did it right away.

10

Joshua

Nov 6, 2023

·

Stayed 6 nights

Awesome and friendly staff, great breakfast, amazing rooms!

10

Valarie

Oct 19, 2025

·

Stayed 4 nights

Staff were professional and friendly. Room was wonderful.

10

Cheryl

May 18, 2025

·

Stayed 1 night

Great staff. Amazingly well-thought-out and designed rooms. Quiet location. So much for the price!

10

Lori

Dec 3, 2024

·

Stayed 3 nights

Close to everything. Very clean and staff were wonderful

2

Amber

Jan 10, 2025

·

Stayed 2 nights

I had to leave early due to a weather event at home coming in earlier than expected. When I checked out, I was told that I needed to contact the booker and I would be issued a refund for the night I could not stay. When I contacted the booker the next morning, this hotel told them they didn't process my check out until the next morning, so I'm ineligible for a refund. DO NOT STAY HERE.

10

Martha

May 12, 2025

·

Stayed 3 nights

Check-in was easy. Staff was very personable and helpful.

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Location

Convenient to shopping and dining, with several mentions of a quiet, peaceful area; also close to the military base.

Related guest reviews

10

Ellen

May 24, 2024

·

Stayed 2 nights

I stay here when I come to Jacksonville. It is convenient for us to food and places that we like to visit. staff is great I keep coming back

10

Joseph Lewis Hayes

Jun 13, 2024

·

Stayed 2 nights

convenient location

8

MARIA

Jun 16, 2025

·

Stayed 1 night

Excellent location, free parking, pool, gym, laundry, breakfast.

10

JAMES

Apr 27, 2024

·

Stayed 6 nights

Peaceful

10

Lori

Dec 3, 2024

·

Stayed 3 nights

Close to everything. Very clean and staff were wonderful

10

MIke

Aug 12, 2023

·

Stayed 4 nights

This was our first stay at this hotel and everything was above average. Staff was very welcoming, friendly and helpful. Breakfast was excellent. Room was well furnished and very quiet. Location was convenient to places we needed to visit. Price was fair for value received. We will stay here again, thank you.

6

Jeannette

Apr 6, 2025

·

Stayed 2 nights

The area was peaceful.

10

Dwan

Sep 17, 2025

·

Stayed 3 nights

Great location. Clean, comfortable.

10

Scott

Mar 5, 2023

·

Stayed 1 night

Location

10

Dianna

Aug 6, 2023

·

Stayed 2 nights

It’s proximity to the Military base

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Dining

Breakfast is consistently described as good to excellent, with adequate variety and attentive staff.

Related guest reviews

10

Garry

Dec 30, 2023

·

Stayed 1 night

It was a nice quiet place to sleep with all the accommodations. The staff was very friendly and helpful both at check-in and in the morning. The breakfast staff was very attentive too.

10

Andrea

Feb 12, 2024

·

Stayed 3 nights

Really enjoyed our stay here. The room was very clean and quiet. We didn’t use the in room kitchen but it seemed like it had everything you would need for simple cooking. The breakfast was good each morning, very traditional hotel offering. The service was excellent, everyone at the front desk was so friendly and helpful. We would stay here again the next time we are in Jacksonville.

10

AUDREY

Dec 4, 2022

·

Stayed 19,328 nights

Very friendly and courteous staff. My family had two rooms and they were both comfortable. The breakfast selection was adequate. It's a small and cozy hotel.

8

MARIA

Jun 16, 2025

·

Stayed 1 night

Excellent location, free parking, pool, gym, laundry, breakfast.

10

Joshua

Nov 6, 2023

·

Stayed 6 nights

Awesome and friendly staff, great breakfast, amazing rooms!

10

Pachy

Sep 23, 2025

·

Stayed 4 nights

Very comfortable bed, kitchenette and suite in general well equipped, really clean, many options to eat nearby and activities for fun, breakfast was great. The only thing is that they should be more specific about the pool, it was a one of the reasons why I chose this place and it was closed.

10

MIke

Aug 12, 2023

·

Stayed 4 nights

This was our first stay at this hotel and everything was above average. Staff was very welcoming, friendly and helpful. Breakfast was excellent. Room was well furnished and very quiet. Location was convenient to places we needed to visit. Price was fair for value received. We will stay here again, thank you.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$109
February	$112
March	$115
April	$112
May	$121
June	$145
July	$146
August	$126
September	$121
October	$134
November	$117
December	$115

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $85	19 $90
20 $79	21 $80	22 $78	23 $92	24 $78	25 $104	26 $116
27 $87	28 $87	29 $91	30 $114

Su	Mo	Tu	We	Th	Fr	Sa
				1 $87	2 $107	3 $99
4 $110	5 $95	6 $95	7 $109	8 $114	9 $95	10 $99
11 $95	12 $107	13 $95	14 $109	15 $104	16 $114	17 $119
18 $103	19 $134	20 $115	21 $112	22 $112	23	24 $119
25 $109	26	27	28 $114	29 $105	30 $104	31 $120

TownePlace Suites by Marriott Jacksonville

Prices for TownePlace Suites by Marriott Jacksonville

Monthly average prices

About this property

Location

Room options

Studio, 1 Queen Bed with Sofa Bed

Suite, 1 Double Bed

Studio Suite, 1 King Bed with Sofa Bed

Suite, 1 Queen Bed with Sofa Bed

Suite, 1 Double Bed (Mobility Hearing Accessible, Tub)

Studio, 1 Queen Bed with Sofa Bed (Mobility Hearing Access, Roll-In Shower)

Studio Suite, 1 King Bed

Guest reviews of TownePlace Suites by Marriott Jacksonville

Who stays here?

What guests think

Property Policies

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FAQs about TownePlace Suites by Marriott Jacksonville

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