Name: Candlewood Suites Jacksonville by IHG
Address: 119 Penny Lane, Jacksonville, North Carolina, United States of America, Jacksonville, North Carolina, US
Price range: $56–$71 per night
Rating: 7.9

What guests think

Reviews of Candlewood Suites Jacksonville by IHG highlight friendly, accommodating staff and suite-style rooms with kitchens, alongside an older, dated property where cleanliness and maintenance are inconsistent, leading to mixed experiences that vary from very clean to noticeably unclean.

The location is convenient to restaurants, shopping, and Walmart, with several noting quiet stays, though a few mentioned a sketchy feel or police presence at night. Free laundry is appreciated, the gym is modest, and parking can be tight or limited. Overall, it suits value-seeking travelers comfortable with no frills, but those sensitive to wear and tear or spotty cleanliness should consider alternatives.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Free laundry is a plus; the gym is available but limited, and parking is often tight or limited. The hotel is pet friendly.

Related guest reviews

8

Ewalani

Jan 5, 2026

·

Stayed 14 nights

The room was fine, Front desk was great and the housekeepers were very friendly! The hotel was undergoing construction so this explained a lot of the noise. The beds could use mattress pads or could be replaced. The grill however I am flexible was advertised as a gas grill from the photos, but there were two charcoal grills with one lid and a broken handle. Which we jimmy rigged. Our requests through housekeeping made our stay pleasant and the patience of front desk with our keys that were demagnetizing constantly were taken care of in an immediate fashion. The gym is great! The laundry was free so no complaints overall we would stay here again!

10

Eric

Jul 1, 2024

·

Stayed 1 night

This is the second time I have stayed, and the experience was just as good as the first! It was a last-minute booking and I had three guest this time, which they were able to give me two rooms beside each other!

10

Ann

Aug 24, 2025

·

Stayed 3 nights

The parking spaces were small, hard to pull/back into for larger vehicle's. Needs some updates but comfortable sleep rooms. Walking distance to restaurants, shopping, and fitness gym. Staff very friendly.

8

Kazimierz L.

May 27, 2025

·

Stayed 1 night

I like the property and the reviews. One thing they did not have was an automated ice machine dispenser.

6

Apryl

Jul 8, 2024

·

Stayed 7 nights

Our stay was good. The room was spacious, clean, comfortable. Parking on the other hand was not so good. People took 2 spaces or they had big rig trucks taking up space. Then always having to ask for towels and being told different things everyday. Either they would bring it to us, then never got them, when asked was told no.

10

Christy

Jan 23, 2024

·

Stayed 2 nights

Staff was great and clean facilities and great amenities

6

Rhonda

Jul 2, 2025

·

Stayed 1 night

Had a 50.00 pet fee didn't know about

8

Sean

Jul 22, 2024

·

Stayed 10 nights

I loved that there was a mini kitchen area in the room. Very limited gym equipment w/hardly enough washer and dryer machines for all to use.

10

Kent

Jul 18, 2024

·

Stayed 11 nights

Staff was friendly and helpful, parking is a bit tight but manageable, would stay again.

10

Mike

Apr 9, 2025

·

Stayed 1 night

Nicely maintained and plenty of parking

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Cleanliness

Cleanliness is inconsistent: many found rooms very clean, but several reported dirty rooms, odors, mold, bugs, or fleas. Housekeeping and refreshes can be hit or miss, and on-request service was not always clearly communicated.

Related guest reviews

8

Richie

Dec 2, 2025

·

Stayed 1 night

Very clean, felt like home

6

Alexander

Jun 16, 2024

·

Stayed 1 night

I stayed here for a night on the fourth floor. It was mostly quiet. Limited parking late at night, I barely found two available spots with a narrow awkward layout. Insects were crawling in my room at night. Pest control is needed ASAP. Parts of the room and bathroom were aging and dirty. Hygiene is poor and needs improvements.

10

John

Jan 27, 2023

·

Stayed 2 nights

Clean spacious rooms. Full refrigerator and stovetop. Staff was always friendly and helpful.

8

LeeAnn

Jun 7, 2025

·

Stayed 1 night

Was originally assigned a dirty room, but they were quick to change us out. The room was overall not bad, the a/c was a little hard to regulate, was either really cold or warm and stagnate, and it would have been nice if there was an extra blanket in the closet. The room was otherwise well stocked, was clean, but I did notice a fair amount of mold on the bathroom ceiling.

10

Gina

Jun 23, 2024

·

Stayed 1 night

Staff was super friendly. Hotel was clean and room was very clean. Was very happy with the stay.

2

Laryssa

Jul 19, 2025

·

Stayed 1 night

I was unable to stay in this hotel ,due to it being filthy. First room they gave me had not been cleaned. Bed unmade. Trash left on tables, bath light on. Went and told front desk. Then sent to another room. Room had not been cleaned. Trash was in trash can. Sheets did not look like they were changed. The bed was made though. Fleas were jumping on my legs. I couldn’t get hot water to wash my hands. I was told we couldn’t get a refund bc it was booked through Hotels.com. I called for a ride and left. Lesson learned. I tried to immediately contact hotels.com but was only able to use online assistance. I will not trust Hotels.com again.

10

Warren

Jul 15, 2025

·

Stayed 5 nights

Candlewood Suites offers travelers a clean comfortable room without all the extra services of some of the fancy, pricier hotel chains. The room has a small kitchen with full size fridge, dishwasher, microwave, small cook top and coffeemaker. There are dishes and a few pots/pans so that you may cook some simple meals. We stayed here for a high school reunion and the location was perfect. This one is near many restaurant chains on Western Boulevard. The hotel is in walking distance to the Walmart.

6

Allison

Jul 26, 2025

·

Stayed 1 night

My flight arrived early and I was able to check in early. Great staff. My room, 103, had some mold in the bathroom and the paint on the walls needed to be touched up.

10

Lasonia

May 28, 2024

·

Stayed 2 nights

The stay was very comfortable and very clean Love this hotel.

4

Braulio

Jul 18, 2025

·

Stayed 1 night

Food in the fridge and bugs

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Rooms

Rooms are spacious and include kitchens, but the property is dated with aging furnishings and equipment. Guests noted maintenance issues (appliances, doors, water pressure, HVAC), limited modern outlets, and occasional noise from thin walls or outside.

Related guest reviews

10

Barbara

Aug 25, 2025

·

Stayed 1 night

The young lady at the front desk was very friendly and helpful. The guest in the room had the TV on all night. Walls are thin and the refrigerator in the room kept making noises.

10

Leticia

Jun 23, 2024

·

Stayed 8 nights

Room was big. Looked just like the pictures with a separate door for the room. A/C worked great. The staff was amazing always greeted our dur babies and us with a smile and wave. They were very accommodating when the 1 wk turned into 1 mth. I would definitely stay here again

10

David

Oct 5, 2025

·

Stayed 3 nights

Water pressure in the shower was excellent.beds were nice and firm.

2

Lindsey

Jul 29, 2024

·

Stayed 1 night

The biggest problem was the window would not lock. They had put a bar in the bottom of the window, but it still opened about 6 inches. The screen had been tampered with as well. We were on the first floor, so that was a big red flag. The dishwasher and microwave did not work. I didn’t talk to staff about these issues, because there were signs up, which told me they knew the room was like that, but still rented it anyways. They did provide another microwave on the counter, which took up counter space. Also, my bill at check out showed almost $20 less than what I was charged, which was confusing. The staff was very nice and friendly, but over all, the space felt unsafe and if we had needed to stay longer than one night, we would have changed hotels.

4

Amanda

Sep 1, 2025

·

Stayed 1 night

Definitely a tired hotel.

6

James

Jul 22, 2023

·

Stayed 2 nights

The room was good and had essential amenities for long term stay. Bed was comfortable. The hotel is older and in need of renovation. It was fine for me, but I wouldn’t bring my spouse or children here. I would look for a newer hotel. Also, this hotel has no USB ports in the room and other current electronic capabilities that most hotels offer now.

10

Diane

Aug 1, 2025

·

Stayed 1 night

Nice area close to gym. Spacious room Comfortable bed. Reasonable price.

4

Kathryn

May 4, 2025

·

Stayed 1 night

Furniture was old and peeling. Coffee maker was broken

4

Christy

Aug 18, 2024

·

Stayed 1 night

Our room was run down the shower had very little pressure.

6

Timothy

Aug 11, 2025

·

Stayed 3 nights

Property is outdated

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AI-generated summary based on recent guest reviews

Service

Service is generally friendly and accommodating, with staff often praised for helpfulness and quick issue resolution. However, some reported slow or unhelpful interactions, key-card problems, and inconsistent communication.

Related guest reviews

8

Ewalani

Jan 5, 2026

·

Stayed 14 nights

The room was fine, Front desk was great and the housekeepers were very friendly! The hotel was undergoing construction so this explained a lot of the noise. The beds could use mattress pads or could be replaced. The grill however I am flexible was advertised as a gas grill from the photos, but there were two charcoal grills with one lid and a broken handle. Which we jimmy rigged. Our requests through housekeeping made our stay pleasant and the patience of front desk with our keys that were demagnetizing constantly were taken care of in an immediate fashion. The gym is great! The laundry was free so no complaints overall we would stay here again!

4

Tyler

Jun 3, 2024

·

Stayed 5 nights

Overall, the stay could have been worse, but the service was not good. I wasn’t greeted or told hello when I walked through the lobby on multiple occasions. There was also an awful smell that remained in the hallways of the hotel. I was not comfortable during my stay by myself either, I will not be staying here again. I’ve stayed here in the past but it’s a lot worse than it was.

10

Thomas G

Apr 28, 2025

·

Stayed 2 nights

Nice room and great staff

2

Thomas

Jul 27, 2025

·

Stayed 1 night

It was horrible. From check in to check out. It took forever to check in. The room was dirty and ac didn’t work. Had to change rooms twice. The room originally was supposed to be non smoking and when I get in it smelled like 3 packs of Newport’s were smoked there before I got there. I really wish I could get reimbursed from this. Absolutely horrible

2

gabrieal

Aug 4, 2025

·

Stayed 3 nights

They did not put my wife and i in another room when our key didn't work the whole stay after numerous attempts from the staffs and management and they had 12 other suites available the reason why i know 1 of the employees told us.Talk to the manager with her coming to check the keys haven't heard back from hee.

10

Kevin

Jul 7, 2024

·

Stayed 3 nights

We’ve stayed here several times now. It’s quaint and clean. The beds are firm but we don’t mind it. It’s close to any and everything. The staff if very friendly and polite.

10

Chuck

May 22, 2023

·

Stayed 1 night

Staff was extremely accommodating and cordial. I will recommend this property highly to anyone looking for a room in Jacksonville

10

Gina

Jun 23, 2024

·

Stayed 1 night

Staff was super friendly. Hotel was clean and room was very clean. Was very happy with the stay.

10

Dwight

Oct 9, 2023

·

Stayed 1 night

The front desk staff was great! Very friendly and very attentive

10

Mike

Jul 11, 2023

·

Stayed 1 night

The staff was courteous and very helpful. And i would like to personally point out Tammy. Was very nice, professional and helpful. I will stay again. Without a doubt.

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Location

Convenient location near restaurants, shopping, and Walmart; several guests experienced quiet stays. A few noted a sketchy feel or police presence at night.

Related guest reviews

6

Stephanie

Feb 20, 2023

·

Stayed 1 night

We needed unexpected lodging late one night and chose this property because of its distance to base and the fact it allowed pets (traveling with 2 small pugs). The counter staff was pleasant upon checkin. We did not refresh our room during our stay, so I have no comment on housekeeping. Our room did have an odor to it, but it is an older hotel so maybe that is why. The area proved to be a little sketchy. It essentially is in the same parking area as the Jacksonville Walmart, at night it seemed like you might not want to be out walking alone. We ended up staying for several nights and one night we put a small bag of trash at our door, we travel a lot and this has never been a problem at any property we have ever stayed at. However, that night a little after midnight, while we were sleeping the room phone began ringing. After being jarred awake and answering it was the front desk telling us not to leave anything outside our door. We had a 11 hour drive the next day so that was a little annoying. Overall, this place worked in a pinch and we would probably stay again because it was cheap and it was a business trip not a vacation.

10

FRANCIS

Dec 2, 2024

·

Stayed 3 nights

Close to family and friends. Also shopping and dining options were close by.

10

Kenyetta

Aug 21, 2023

·

Stayed 2 nights

Close to dining and shopping areas

10

Stephen

Apr 17, 2025

·

Stayed 1 night

Close to a lot of restaurants and stuff

10

Ann

Aug 24, 2025

·

Stayed 3 nights

The parking spaces were small, hard to pull/back into for larger vehicle's. Needs some updates but comfortable sleep rooms. Walking distance to restaurants, shopping, and fitness gym. Staff very friendly.

10

Diane

Aug 1, 2025

·

Stayed 1 night

Nice area close to gym. Spacious room Comfortable bed. Reasonable price.

8

Ann

Jun 30, 2023

·

Stayed 2 nights

Front desk staff was amazing. The room was clean and comfortable. The hotel was in the best area with food and shopping nearby. It was very quiet.

10

Warren

Jul 15, 2025

·

Stayed 5 nights

Candlewood Suites offers travelers a clean comfortable room without all the extra services of some of the fancy, pricier hotel chains. The room has a small kitchen with full size fridge, dishwasher, microwave, small cook top and coffeemaker. There are dishes and a few pots/pans so that you may cook some simple meals. We stayed here for a high school reunion and the location was perfect. This one is near many restaurant chains on Western Boulevard. The hotel is in walking distance to the Walmart.

10

Tyneshia

Mar 28, 2024

·

Stayed 2 nights

As usual check in was very easy and the staff was friendly at check in. The room was very clean and fully stocked. My only issue with my room this stay was the very uncomfortable coldness in the room. Even with adjusting the thermostat the heat did not seem to work. The DVD player and tv were not properly set up so i had to go downstairs to get help and a movie. The night time male receptionist seemed to be highly agitated with me for asking for a movie and help with my tv, but he did come upstairs to replace the missing cords. There is a huge police presence around this hotel and many people on foot that are not people staying there. It is however near a residential area, several hotels, restaurants, and stores.

8

BETHSEINE

Oct 31, 2025

·

Stayed 1 night

Staff was courteous but had issue with the door being hard to open. Location was very quiet and parking was convenient.

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Dining

Not enough information in reviews.

Related guest reviews

8

Henry

Oct 12, 2025

·

Stayed 1 night

I did make use of the coffee pot in the kitchen.

10

John

Jan 27, 2023

·

Stayed 2 nights

Clean spacious rooms. Full refrigerator and stovetop. Staff was always friendly and helpful.

6

Audrey

Jul 18, 2025

·

Stayed 9 nights

I did not like that there was no breakfast. The carpet needed cleaning. The bed wasn’t comfortable, The mattress was old. I was there for 9 day had no room service.

10

Warren

Jul 15, 2025

·

Stayed 5 nights

Candlewood Suites offers travelers a clean comfortable room without all the extra services of some of the fancy, pricier hotel chains. The room has a small kitchen with full size fridge, dishwasher, microwave, small cook top and coffeemaker. There are dishes and a few pots/pans so that you may cook some simple meals. We stayed here for a high school reunion and the location was perfect. This one is near many restaurant chains on Western Boulevard. The hotel is in walking distance to the Walmart.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$63
February	$58
March	$55
April	$58
May	$63
June	$64
July	$76
August	$90
September	$83
October	$68
November	$67
December	$69

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $57	18 $57	19 $57
20 $58	21 $58	22 $59	23 $58	24 $59	25 $56	26 $56
27 $58	28 $63	29 $63	30 $61

Su	Mo	Tu	We	Th	Fr	Sa
				1 $63	2 $60	3 $60
4 $59	5 $63	6 $63	7 $63	8 $63	9 $60	10 $60
11 $63	12 $63	13 $61	14 $63	15 $67	16 $63	17 $63
18 $67	19 $71	20 $71	21 $71	22 $71	23 $71	24 $71
25 $63	26 $63	27 $63	28 $67	29 $63	30 $63	31 $63

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Monthly average prices

About this property

Location

Room options

Studio Suite

Studio Suite, 1 Queen Bed, Accessible, Kitchen (Mobility Tub)

Suite, 1 Bedroom, Kitchen (Living and Dining Areas)

Studio Suite, 2 Double Beds, Kitchen

Studio Suite, 2 Queen Beds, Accessible (Mobility Roll-In Shower)

Studio Suite, 1 Queen Bed, Kitchen

Suite, 1 Bedroom, Accessible (Communication, Mobility Tub)

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Candlewood Suites Jacksonville by IHG

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