Suburban Studios Near Camp Lejeune

Dirty. Pool green

In town to spend some time with our Marine son. We booked 3 nights and only stayed a few hours. The elevator worked but not properly. It was a very long wait once you pushed the button. That made us nervous. There was a huge stain on the carpet outside our room door as well as further down the hall. The bed slid across the floor when you sat on it. Bed was on a metal spring frame. Kind of a musty odor in the room. The actual room DID NOT in any way reflect the photos we saw online when we booked. We decided to change hotels and the woman at the front desk said she couldn't help us. We wanted her to change our reservation and show that we checked out early and that we were not using the other nights. She said she wasn't allowed to because we booked through Expedia. She did give us the manager's card because the manager wasn't on property. We figured we would have to pay for the first night as per their policy. We were hoping to get refunded for the remaining unused nights. Needless to say we left very disappointed.

My room was poorly cleaned and smelled like stale cigarettes/smoke. It’s listed as having a full kitchenette for long term stays but they provided no dishes, pans or even utensils. You have to buy your own which defeats the whole purpose of having the kitchen. There wasn’t even a blanket on the bed and when I called down, instead or bringing it I had to go fetch it from housekeeping myself. Oh and the elevator door doesn’t work property so you have to sit there for a full minute or more before it closes, with a loud beep, which leaves you wondering if it’s even functional. I’m angry that I got the bait and switch on a site like Expedia.

Property is dealing with mold and has large machines that are very loud in EVERY ROOM. They do not tell you about these machines when you make a reservation. They are extremely loud! The rooms are dirty, beds are horribly uncomfortable. It was ridiculous!! When i arrived i had to call 5x to get someone to come let me in to the hotel because the lobby area was not open. Just a horrible place and I don't recommend it to anyone. I actually was able to dispute the charge with my bank and get a refund (i left after night 1 but they would not refund the rest of my reservation) but the bank gave me the refund because i had pictures and video proof of how bad it was.

Staff was attentive and helpful. Area around building was clean. Aside from elevator, that was very slow, all in all it was nice.

When I get to my room the toilet still had pee on the seat, the bed had hair and crumbs under and on top of the covers, half of the outlets didn’t work, and the kitchenette was dirty and greasy. Plus the elevator is so slow I could walk across the building and down the stairs in the time it takes to close and move.

I booked this simply because of the pool for the price. However the pool was “under maintenance” and at check in the lady at the front desk said since I was only staying 7 nights that we would not get room service so that if we needed new towels or toilet paper we would need to come to the front desk to re-up on those things. I was flabbergasted and then at that point should not have checked in however I had drove 8 hours with my toddler and 8 month old and was ready to get settled in. Also I paid in advance stupidly. This hotel was also supposed to be non smoking but you could clearly tell no one follows that rule. The carpets in the hallways were filthy and the elevator took ten years to open and close. I ended up checking out after staying one night because my 8 month old was having trouble breathing due to smoke and funky smell throughout the hotel. I was told I would not get my money back from both the hotel and Expedia. Would not recommend booking a stay through Expedia and most definitely not at Suburban Camp Lejeune. You definitely get what you pay for. A lesson learned!

First of all the pool hasn’t been open since 2019, the photo should be taken down. Second the whole place smelled bad. Like burnt ramen noodles and cigarettes. The nightstand had a hole in it. There were dogs staying above our room and we could hear them barking and running around all night. 0/10

No pots and pans, dishes or utensils in room. Disabled parking blocked off by construction equipment. No hot water in kitchenette sink. Bedding had unknown stains. A few bugs in room. Walking down hallways kept getting a contact high from all the pot smoke, as an asthmatic this caused me to have to use my rescue inhaler multiple times a day.

The bathtub had hairs in it and it was much smaller than depicted in the images online it was not as clean from the lobby to the rooms the elevator was very slow and they had no cribs available the only Cody was in the lobby. Just not a great stay.

Property was really clean

The first room I checked into you could see that the door was kicked in previously. No chain or dead bolt on the door. That room has pubic hair on the sheets. And fresh blood stains on the mattress pass that you could see through the sheets. Sheets were dirty. Staff said stained. Either way they were nasty. There was food in the sink. The floor had dirt or something all over it. Then we get moved rooms. The room was so small and not what we originally reserved. We wanted double beds but had to settle for the tiny room with one full size bed. That bed was clean however the shower walls had hair on them. Clearly housekeeping And sanitizing isn’t being done properly. Won’t stay here again.

I stayed here with my baby to visit my husband and there were roaches in my room! Crawling just a few feet away from my baby, on the bec and floor! When i confronted staff, she did not seem very shocked or concerned. Will not be staying again and do not recommend.

When I get to my room the toilet still had pee on the seat, the bed had hair and crumbs under and on top of the covers, half of the outlets didn’t work, and the kitchenette was dirty and greasy. Plus the elevator is so slow I could walk across the building and down the stairs in the time it takes to close and move.

Dirt and debris on most surfaces and the floor was sticky. The bed was noisy, uncomfortable and had a thin stained blanket. The elevator was extremely slow and the property smelled like Marijuana.

Rooms were smelly, humid and was infested with roaches, bugs

Great experience clean rooms

No pots and pans, dishes or utensils in room. Disabled parking blocked off by construction equipment. No hot water in kitchenette sink. Bedding had unknown stains. A few bugs in room. Walking down hallways kept getting a contact high from all the pot smoke, as an asthmatic this caused me to have to use my rescue inhaler multiple times a day.

Hard to take a shower due to placement of the shower head. Almost fell when i put my hand on the towel bar due to it not being attached to the wall properly. "Clean" wash cloth had pubic hairs on it.

The stay was not good at all the sheets had blood, the microwave was dirty , the refrigerator still had old food and pizza boxes from the person before , the hallways where full of animal hair and trash.

The room was clean and spacious but the bed and pillows were not very good the bed was hard and uncomfortable but since we were booked for 2 days we went out and bouvht pillows which helpeed the second night so u less the beds and pillows are upgraded I doubt we'll stay there again.

My room was poorly cleaned and smelled like stale cigarettes/smoke. It’s listed as having a full kitchenette for long term stays but they provided no dishes, pans or even utensils. You have to buy your own which defeats the whole purpose of having the kitchen. There wasn’t even a blanket on the bed and when I called down, instead or bringing it I had to go fetch it from housekeeping myself. Oh and the elevator door doesn’t work property so you have to sit there for a full minute or more before it closes, with a loud beep, which leaves you wondering if it’s even functional. I’m angry that I got the bait and switch on a site like Expedia.

The smell was not good and the noise in the middle of the night was horrible. Looks nothing like in the pictures from there website.

No paper towels or utensils to eat with. Front desk staff not friendly, one time the guys stayed on his phone for the whole time I stood in front of him on speaker in conversation not willing to pause that and help me (customer). Other staff distend and unfriendly. Won’t return to this hotel.

The first room I checked into you could see that the door was kicked in previously. No chain or dead bolt on the door. That room has pubic hair on the sheets. And fresh blood stains on the mattress pass that you could see through the sheets. Sheets were dirty. Staff said stained. Either way they were nasty. There was food in the sink. The floor had dirt or something all over it. Then we get moved rooms. The room was so small and not what we originally reserved. We wanted double beds but had to settle for the tiny room with one full size bed. That bed was clean however the shower walls had hair on them. Clearly housekeeping And sanitizing isn’t being done properly. Won’t stay here again.

The night manager Chris was fantastic. He went out of his way to make sure I had a room, since there was a booking error. The rooms were clean and freshly renovated but still lacking. There were no curtains, only blinds, so light from the building was coming in all night. The bed had a noisy, wobbly frame.

First of all the pool hasn’t been open since 2019, the photo should be taken down. Second the whole place smelled bad. Like burnt ramen noodles and cigarettes. The nightstand had a hole in it. There were dogs staying above our room and we could hear them barking and running around all night. 0/10

Full kitchen no dishes no silverware and no dish soap

For the price it was ok. But don't expect much. No coffee maker in the room, pots, or pans. I went to the front desk to get one of each mug, plate, fork, etc. but that was after the 1st day.

The staff was wonderful, the place was super clean, the only issue I had was the bed was squeaky, however, it was a metal frame.

I called a reservation agent of the property and informed them that I am arriving late at 4 am. She reassured me that she would contact front desk and put a note on my reservation. I called Front Desk myself 6 times and nobody answered the phone. Once i arrived to the property, I was already charged a no show and they charged me 64$ no show fee

Very professional and welcoming! Everything was excellent!

Our stay was very peaceful, we were there for a church conference. The guy at the front desk superseded Great Customer Service and Hospitality. He was so attentive and polite. I personally thanked him.

Property is dealing with mold and has large machines that are very loud in EVERY ROOM. They do not tell you about these machines when you make a reservation. They are extremely loud! The rooms are dirty, beds are horribly uncomfortable. It was ridiculous!! When i arrived i had to call 5x to get someone to come let me in to the hotel because the lobby area was not open. Just a horrible place and I don't recommend it to anyone. I actually was able to dispute the charge with my bank and get a refund (i left after night 1 but they would not refund the rest of my reservation) but the bank gave me the refund because i had pictures and video proof of how bad it was.

No paper towels or utensils to eat with. Front desk staff not friendly, one time the guys stayed on his phone for the whole time I stood in front of him on speaker in conversation not willing to pause that and help me (customer). Other staff distend and unfriendly. Won’t return to this hotel.

The night manager Chris was fantastic. He went out of his way to make sure I had a room, since there was a booking error. The rooms were clean and freshly renovated but still lacking. There were no curtains, only blinds, so light from the building was coming in all night. The bed had a noisy, wobbly frame.

Great service, thanks

Great customer service Clean room

The staff was very dismissive and they made me feel like i was bothering them anytime i asked a question.

The rooms smell old and staff rude. It's like over priced motel.

Staff was great and it was very close to base

This hotel has had renovations done . My room had new beds, new towels. The room was great! The staff at the hotel were amazing. The front desk representative Christopher Hines was so accommodating. His customer service skills are incredible. Every staff member was very polite. I truly recommend Suburban Studios for your stay. I booked the hotel because it is close to Camp Lejeune. I was able to make a home cooked meal for my marine son. Thank you to everyone that made this a great memorable weekend.

Overall the stay was a pleasant experience, everything was a good 10-15 minutes away, that is because of the layout of the town. Staff was pleasant and helpful

Right off the base, clean and quiet!