Holiday Inn Express & Suites Madison-Verona by IHG

Shuttle to and from Epic and the airport was so helpful. Friendly, helpful staff.

Great all around; smooth check-in, nice room, good breakfast, pets allowed for a reasonable fee. Especially appreciated that we were allowed a late checkout to spend a little extra time with family and friends before going our separate ways.

The hotel was nice. The pool and hot tube were clean. There weren't any pool towel clean, so make sure to bring extras just in case. Their key cards are very sensitive, so make sure to keep them away from credit cards and phones. There were multiple times we had to go to the desk to get them preprogrammed even when they didn't get near a phone or credit card.

Our family of four stayed at the Holiday Inn Express for one night and thoroughly enjoyed our short time there. The facilities are lovely, the breakfast menu offered a nice variety, the hot tub was very warm and had nice, strong jets, and the beds were quite comfortable.

The hotel is in convenient location in town. Super quiet if you ask for a room away from road. Super comfortable bed and linens. Shower had hot, powerful water. Soft towels. TV large but limited cable choices. Cleaning staff is top notch. Parking easy because it was dead in winter. No snack/drink shop offered except vending machines. Water was out of stock in vend machine on all floors. None in room. 2nd floor drink machine would not take bills or coins because jammed. Could use credit card though. Free breakfast was really so-so. Go to Gus’s 50’s diner for way better food. Not a pretty hotel inside or out. Overall, expect great sleep, but that is it in December.

The staff was very nice. The pool deck was very dirty and the pool was cold and needed to be vacuumed. There was a party in a meeting room below our room and they played music so loud that it shook our floor until 11:09pm. The front deck said the quiet hour was 10:00pm. When people talked in the hallway we were able to hear them clearly in our room.

I had a flight het cancelled and needed a hotel. There are many many options around the Madison Airport. My criteria was a free shuttle to the airport, a gym to work out in in the morning and the ability to check out late due to my later flight departure time. I got to the hotel and checked in. I asked about the free shuttle to the airport for the next day and was told it needed to reserved 24 hours in advance, aka, not available to me. Nowhere was this mentioned on the website when I chose this hotel. So I got up in the morning to ar least work out. The gym was dirty, MANY of the weights were missing, it was carpeted??, and was then told that the gym was under maintenance amd not available. Sorry for the inconvenience, this is the second time I've now heard this. Then I called down to the front desk to ask if I could check out 45 minutes later than the posted 1200 checkout time and they said no. So, I checked out at the normal time, with 2 hours to kill before my Uber was picking me up to take me to the airport. Because I checked out, I son discovered I could no longer access to the Wi-Fi, and couldn't even get some work done. I realize these are first world problems, but I was exhausted and had three criteria for my hotel crash pad. None of which worked out at this hotel. I'm starting to think Holiday Inn had their heyday in the 80s and most likely will not be staying here again, especially when there were so many other options to choose from. Noti impressed.

The queen suite was great for myself and the 4 teenagers to veg out and have game/pizza night after the pool. The pool was great! The kids had a great time! There were a lot of food options in the area. Highly recommend Icki Sticki down the street and Escapology escape rooms close by!

This hotel stay was top notch. Was in town for training and hotel was clean, staff was very friendly and helpful. I loved that they shuttled to the different restaurants around the area

Clean room. Comfortable beds. The pool was open early and late so we were able to enjoy at night after a long day and early in the morning before breakfast. Staff was awesome too!

Good hotel. When I checked in, there was a pile of hair on the ground by the TV, which was a little gross; but otherwise, it was clean and nice.

Very clean and great service

The room was clean but seamed run down a little. Carpets in the hall way mold in the shower. Had a hard time turning on and off the tv and the hair dryer didn’t work. The front desk gave me a new one.

Lumps of brown substance on the bathtub floor while filling up bathtub, black pubic hair on white bath towel, some plastic wrapper on sink, dirt/debri in refrigerator, AC was barely cold. Other than that, super nice front desk man, nice pool and hottub, we only heard runinng once, comfy bed. Wouldnt let me upload photos!

This is our preferred hotel in Verona. Clean and comfortable. Really good breakfast. Friendly helpful staff and housekeeping. Quick access to Epic.

This hotel was super clean. Everything looked as though it was recently updated.

Only complaints would be that the bathroom wasn’t cleaned properly, had to use Clorox wipes before I could use it.

We used the pull out sofa and it was covered in crumbs. Clearly it wasn't cleaned since the last guest.

Have little smell

Very nice and clean room. Especially very yummy breakfast.

Carpet is old and stained-needs updating Weird, loud clicking noise coming from the bathroom Heating/AC unit sounds like it is revving up the engines for take off Other than the issues above, room is clean, bed and bath linens are clean, bathroom is clean, staff have been friendly & professional

I think the rooms could use an update. Wallpaper torn and falling in some areas

We got a King bed with jetted tub. It was at the end of a hall so it was extremely quiet. The windows had black out shades so the room stayed dark so we could sleep in. Overall a great place to stay.

TV in room wouldn’t change channels, phone Jack cord that goes to the wall was broken. No connection to front desk. Went and spoke to front desk they changed my room (after I asked to be switched) to 2 rooms down. Latch on new room was sticking and had a hard time getting into the room. (Very dangerous ) AC in second room really wasn’t cooling. Was set at 60 all night. Never really got cold In room. Just dealt with it. Rooms 207 and 211 need some attention. Most staff were very polite and helpful. Especially the staff in the breakfast area. Very clean in breakfast area and dinning room and throughout the Hotel. Rooms need some attention to general maintenance.

Staff was helpful. Parking was easy. The breakfast has substantial options. The room was a little run down but very clean.

Our family of four stayed at the Holiday Inn Express for one night and thoroughly enjoyed our short time there. The facilities are lovely, the breakfast menu offered a nice variety, the hot tub was very warm and had nice, strong jets, and the beds were quite comfortable.

The generator in the back was going all night

The staff was very nice. The pool deck was very dirty and the pool was cold and needed to be vacuumed. There was a party in a meeting room below our room and they played music so loud that it shook our floor until 11:09pm. The front deck said the quiet hour was 10:00pm. When people talked in the hallway we were able to hear them clearly in our room.

The queen suite was great for myself and the 4 teenagers to veg out and have game/pizza night after the pool. The pool was great! The kids had a great time! There were a lot of food options in the area. Highly recommend Icki Sticki down the street and Escapology escape rooms close by!

Team at reception was so quick and friendly at check-in, which was appreciated after a long drive/late check in. Rooms are clean, beds and pillows extremely comfortable. Seemed like a quiet area and heard no noise from hallways or around/above in room.

In most regards, this is a typical Holiday Inn. However, the staff is the friendliest and most helpful I've encountered in years of business travel.

The overall 2 star review is based on my experience with house keeping. I placed the do not disturb door hanger on the outside of my room door before I left for the day and I didn't particularly want anyone coming in because I had some expensive things in the room including my work computers all set up. I didn't need housekeeping to come through and I thought that would keep everyone out but when I returned back to my room later that evening I found that someone had come in and made the bed and replaced towels and tidied up. I really didn't appreciate that. Other than that the front counter staff was very friendly and helpful the hotel is nice and clean the free breakfast was pretty good.

Nice, but when we got our first set of keys, it was a room already booked, and we walked into a room filled with someone else property.

Great all around; smooth check-in, nice room, good breakfast, pets allowed for a reasonable fee. Especially appreciated that we were allowed a late checkout to spend a little extra time with family and friends before going our separate ways.

The staff are phenenomenal and go out of their way to make staying here pleasant. Every detail is thought of!

They checked me in under the wrong name and put the charge on my cc. After I pointed out that it was an incorrect name and reservation, they corrected it but charged my cc again, resulting in 2 pending charges on my cc due to their mistake. When we went to the room, some pillows smelled like sweat. Then, the next day, the key cards weren’t working since they didn’t make the corrections and updated the cards. This was our first time staying in this property, and it was not a pleasant experience.

This was one of the best experiences we've ever had at a hotel! Staff member "OG" was absolutely amazing! He even served us breakfast and that meal was wonderful!

This was a stop over from the upper peninsula to Iowa and we were a little ahead of schedule based on time, and the staff there were very helpful and responsive to letting us get in our room early. I asked to be near a door on the first floor because I had my furry friend with me and this was accommodated. In addition, it was a very clean space, and the amenities included were very welcomed.

I had a flight het cancelled and needed a hotel. There are many many options around the Madison Airport. My criteria was a free shuttle to the airport, a gym to work out in in the morning and the ability to check out late due to my later flight departure time. I got to the hotel and checked in. I asked about the free shuttle to the airport for the next day and was told it needed to reserved 24 hours in advance, aka, not available to me. Nowhere was this mentioned on the website when I chose this hotel. So I got up in the morning to ar least work out. The gym was dirty, MANY of the weights were missing, it was carpeted??, and was then told that the gym was under maintenance amd not available. Sorry for the inconvenience, this is the second time I've now heard this. Then I called down to the front desk to ask if I could check out 45 minutes later than the posted 1200 checkout time and they said no. So, I checked out at the normal time, with 2 hours to kill before my Uber was picking me up to take me to the airport. Because I checked out, I son discovered I could no longer access to the Wi-Fi, and couldn't even get some work done. I realize these are first world problems, but I was exhausted and had three criteria for my hotel crash pad. None of which worked out at this hotel. I'm starting to think Holiday Inn had their heyday in the 80s and most likely will not be staying here again, especially when there were so many other options to choose from. Noti impressed.

This hotel stay was top notch. Was in town for training and hotel was clean, staff was very friendly and helpful. I loved that they shuttled to the different restaurants around the area

I liked how easy it was and close restaurants within walking distance

easy access

Good breakfast, friendly staff and a great location! We were able to go out and enjoy our day, and we were only a few minutes from the hotel when it was time to relax!

Nice, quiet location not too far from town.

Absolutely perfect roadside hotel stay. The hotel was clean, quiet, and had nice amenities. Full-size pump toiletries in the bathroom, fridge and microwave, highway adjacent, and a comfortable bed made for a great and convenient stay.

Room was clean and comfortable. Not much good dining near hotel

Nice, efficient staff. Accommodations good. Clean. Location is terrific

This is our preferred hotel in Verona. Clean and comfortable. Really good breakfast. Friendly helpful staff and housekeeping. Quick access to Epic.

Property is well maintained, clean and convenient to the Madison area.

Our stay was wonderful! The staff was so friendly and helpful! Great location in terms of proximity to places to shop or eat. Target was a 10 min drive. Culver’s was just down the road. And we found a cute little coffee & ice cream shop in the same direction. The rooms were nice and clean and the beds were very comfortable. We had zero issues with noise levels. Amenities were nice as well; plenty of towels and Dove bath products. Overall, we had a great stay and would return again.

Did not care for the breakfast but they did a good job in vleaning and plenty of food not many choices.

Breakfast was terrific!

Had to wait several minutes to all the hot stuff refilled.

Everything was great but the breakfast. It was not on par with other stays I've had at other Holiday Inn Express hotels.

Everything was excellent. Check it was super fast. Breakfast had plenty of options and so good! Will definitely stay again!

Breakfast

Free beer. :-)

Breakfast was excellent

Very nice and clean room. Especially very yummy breakfast.

Overall a nice stay. Have had better stays at this location. Breakfast is usually great but this time they ran out of things (bacon, milk, Greek yogurt) and they weren't replaced. We were disappointed that their usual Tues & Wed Happy Hour was not done. They said it was because of low occupancy. Shouldn't matter. I pay the same for the room regardless of occupancy. We will stay here again but hope they get back to their usual top notch services.