SureStay by Best Western Salt Lake City Downtown

You get what you pay for. Our toilet backed up at 11pm. Someone brought a plunger and gave it to me. He said don't put too much toilet paper in. I said I know and I don't have this issue at home. He gave me a condescending eye roll. Rude. Room was OK but had ants in the bathroom (and an ant trap behind the toilet. One get near our room had a beeping alarm one night. The cigarette butts on the planted area in from of the rooms were never cleaned up. The card reader for the entry gate is too low. I had to get out of my car to use it. Breakfast was the same every day. Very mediocre. Homeless are camped out in the area.

We checked in late at night after a long drive. They gave us a smoking room, which smelled awful. We were tired so we just went to bed. The hotel is old. All the fixtures had issues. The bathroom was awful. Sink didn't drain and the other one sprayed water everywhere. Hotels.com advertised the rooms at $89 per night and the hotel's site said $130. Hotels.com charged me $179 per night and said there was nothing they could do but get us a non smoking room. Complete BS. I was ripped off and the front desk was also totally unhelpful.

Nice bfast with eggs sausages yogurt

The first room was not ready, second was clean. The beds were not comfortable, the party noise went to 1am. Everyth8ng seemed run down

I received millionaire-level service—from one millionaire to another. I am deeply grateful for such wholesome care. Thank you, time and again.