Name: Courtyard New York Manhattan/Times Square
Address: 114 West 40th Street, Garment District, New York (and vicinity), New York, United States of America, New York (and vicinity), New York, US
Price range: $246–$1,225 per night
Rating: 8.28

What guests think

At Courtyard New York Manhattan/Times Square, travellers praise the central, subway-close location and consistently friendly staff, while noting dated rooms, intermittent maintenance issues (especially A/C and elevators), mixed cleanliness, and underwhelming on-site breakfast or cafe offerings.

Many find beds comfortable, some rooms quiet and larger than expected, and a few enjoy Empire State Building views. Noted drawbacks include awkward half-glass showers that splash water, pricey off-site or valet parking, and occasional street loitering near the corner at night. Overall, expect friendly service and a practical, no-frills stay in Midtown.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are practical but mixed: multiple reviews note elevator outages or slow service and expensive, off-site/valet parking. Guests also mention lobby laundry and ice only on lower levels; a small cafe/bar is available but hours can be limited.

Related guest reviews

8

RODOLPHE

Apr 27, 2023

·

Stayed 5 nights

Hotel well located nearby Times Square and Midtown. Rooms are clean. Staff is very friendly. Elevators were very slow but I believe it’s temporary as one of them was under maintenance during my stay

8

Emily

Aug 14, 2024

·

Stayed 1 night

Overall great hotel but the parking was not in and out, for $50 a night plus the cost of the room it should be in and out of the garage.

8

Terri-Ann

Jan 21, 2025

·

Stayed 4 nights

Great stay at this location on W 40st. We arrived late around midnight. Check in was quick and easy. Attendant was ok but we received no information about the hotel/facilities. She only asked us to sign credit card form. Nothing else uttered. Spacious room. Not tiny box as some other NYC hotel rooms. No foul odors. Clean. Were a few soap scum stains within shower grout. Bleach may help with that, but overall very clean. The toilet is very low, just as other reviewers stated. There is a full shower door in our room on 10th floor. So the shower did not have a half door as others stated. Fridge was helpful to keep our food/drinks. We used microwave in lobby to warm leftovers. The toilet clogged once and engineering came within 15mins. Location is great! Towards left is Bryant park, turn right is Times Square/Theater district. We did not use their restaurant. Laundry washer and dryer was great, $3 each if i remember correctly. We felt safe night or day. But its NYC so be cautious. Bed was comfortable. Heat worked perfectly and kept us warm in January weather. Housekeeping did a great job cleaning our room. Door men were friendly and helpful. We will definitely stay again if the price is right!

10

Lisa

Sep 17, 2024

·

Stayed 2 nights

Would have been nice to have ice machine on each floor

8

Anthony

Jun 26, 2025

·

Stayed 7 nights

Great location and staff along with available breakfast however, 3 elevators out of service 1 microwave, washer, and dryer for number of guest and intermittent air conditioning were the only issues

10

Huijin

Jul 4, 2025

·

Stayed 4 nights

This hotel was old, but clean, and there was no smell in the room. My family stayed for 4 nights and we could sleep in a pleasant room every day. The location is also a big advantage of this hotel. The only bad thing was that there was a lot of lint on the towel and it got on my body after wiping. Overall, I was satisfied. Oh, one more thing to watch out for is the parking fee. The hotel staff introduced us to a parking lot nearby, and guests at this hotel can get a discount. But it cost more than we expected. Be prepared if your car is suv.

8

Srikanth

Jun 26, 2025

·

Stayed 4 nights

We had a pleasant stay overall—the location is excellent, and the staff was friendly and helpful. However, we did experience a couple of inconveniences. The AC in our room occasionally stopped working during the night, which made it uncomfortable at times. Also, one of the elevators broke down twice during our stay, causing longer wait times since only one was operational. Still, aside from these issues, the hotel served us well for our trip.

10

Mary ellen

May 28, 2024

·

Stayed 1 night

Valet was very expensive and self park was high too and in the same garage

10

Ximao

Jul 9, 2025

·

Stayed 2 nights

Good price. Friendly staff. Parking is terrible

8

Bianca

Jul 1, 2024

·

Stayed 2 nights

Stayed for the weekend and overall enjoyed our stay. Clean property, comfortable beds and pillows. Room is small but to be expected in NYC. Bathroom doors don’t have a lock and the shower/tub combo only has a half glass stationary partition (no shower curtain or sliding glass door) so the floor gets wet. Breakfast options were limited but good, reasonably priced and available until noon. Parking is a couple blocks away but you can park in front of hotel to check in and drop your bags off.

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Cleanliness

Cleanliness feedback is inconsistent: many describe clean rooms and public areas, while others report musty odors, worn carpets, hairs in bathrooms, and occasional pests. Housekeeping quality varies from thorough to missed details.

Related guest reviews

6

Nicole

Jun 14, 2025

·

Stayed 3 nights

The rooms looked clean but there was a urine smell. The staff was incredibly helpful and friendly and wonderful.

4

Jacinta

Sep 8, 2024

·

Stayed 5 nights

The hallway outside our room always smelled musty and like dirty feet. The room smelled damp at first but wasn’t too bad once we went “nose blind” to it. A pair of dirty mens y-front underwear was stuck to the ironing board. Disgusting. One day only one of our beds was made up by housekeeping, the other completely ignored. No shampoo in the bottle on the wall in the shower which wax something I didn’t notice until I was in there with my hair soaking and it was too late to do anything about it. My daughter had a book shipped to the hotel, it was signed for by “Karen” at front desk but never materialized in the room or anywhere. Our asking about it seemed to merely frustrate them so we walked away from the situation with it being unresolved. Cheap enough for downtown and the position close to Bryant park was great. But I’d pay a little more for something not so dingy or with smell/ housekeeping issues. Front desk staff were friendly.

6

Bala

Aug 31, 2024

·

Stayed 2 nights

Not clean, there was damp musty smell in the room.

6

Caridad

May 7, 2025

·

Stayed 2 nights

The shower had hair in it upon arrival. The boxing around the bed is dated, the bathroom door is ridiculously heavy and the room was too warm despite having the a/c on at 63 degrees. The closet and refrigerator area is so worn out. The bathrooms need vents, the room is too musty after a shower.

2

Rafael

Aug 4, 2024

·

Stayed 5 nights

Rooms had heavy smell of mold upon staying found spot with heavy mold had two rooms and made staff aware and was put into new rooms but also found mold was n those rooms brought it up to management with emails and pictures never received any response back poor customer service.

10

Susannah

Jun 7, 2025

·

Stayed 3 nights

The Courtyard New York Manhattan/Times Square is a well-located hotel right on the edge of Times Square. I traveled alone to the city in conjunction with a business trip. Walking around at all times of morning, afternoon, evening through to midnight, I felt safe (though like any person traveling alone in New York, I encourage cautioun and awareness of surroundings). The subway is right at the end of the block where the hotel is. The people who work in the hotel were uniformly professional, helpful, and kind. The room was clean (the entire hotel was clean) and much more spacious than other hotels whose rooms I considered for my stay in NYC. The bed was firm but not hard, which was perfect for me. The city noise, which is continual in NYC, did not permeate the room. The room contained plenty of towels, especially for a solo traveler, and I did not need to use housekeeping during my 2-1/2 day stay. The room contained a refrigerator and a Keurig machine. The only slightly inconvenient aspect of the hotel was that the ice machine was on the Lower Level of the hotel rather than on my floor or a floor nearer my room. It was not a hardship, though. I really recommend the Courtyard New York Manhattan/Times Square. It's not a luxury hotel, but when you're in NYC, you're not usually spending a lot of time in your hotel room. For visitors who are interested in a conveniently located hotel that is clean, well-managed, and comfortable, this is an excellent choice.

4

Joseph

Jan 8, 2024

·

Stayed 2 nights

Room was dirty especially the carpet

8

Glauco

Jul 31, 2025

·

Stayed 5 nights

Cleaning could be better. Carpet need a deep cleaning

4

Nakita

Jul 2, 2025

·

Stayed 3 nights

The service was great the room was not clean.

6

Victoria

Aug 5, 2025

·

Stayed 2 nights

The location is phenomenal and we had a lovely stay until on the morning of our checkout we found an enormous cockroach in the bathroom. Made me horrified our bags were left open over night and we might find a nasty surprise when unpacking.

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Rooms

Rooms range from compact to surprisingly spacious, with comfortable beds and occasional Empire State Building views or quiet interiors. Common complaints include dated decor, inconsistent A/C, awkward half-glass showers that wet floors, and occasional noise.

Related guest reviews

8

Janice

Nov 19, 2024

·

Stayed 2 nights

Room was clean and well appointed. Staff was very accommodating and friendly. WiFi in our room was poor. We could connect but it wouldn’t work with our devices. Shower was difficult to use properly and soaked the bathroom.

10

Tari

Aug 22, 2025

·

Stayed 1 night

Good location, with easy walk to 3 different subway lines, comfortable big beds.

8

George

Jul 26, 2025

·

Stayed 4 nights

It was really close to everything and had quick access to the subway and grand central station. The employees were all very polite and professional. My only complaint was the room itself was not in great condition. The bathroom was dated and it was obvious they had done a lot of parches and repairs to water damage. The sliding door to the bathroom was peeling so you could see the flakes at the bottom of the bathroom flooor. The carpet was frayed and was in need of replacement. The beds and the cleanliness of the room was good, it just needs to be updated. But the trade off is that you are near everything and realistically you're not in the room the majority if the time. I would definitely visit again. We stayed on the 7th floor, I'm not sure if that makes a difference.

10

Rhonda

Aug 18, 2025

·

Stayed 2 nights

Great location. Rooms were quiet and extremely large by NYC standards. Highly recommend this hotel

8

Stacey

Aug 19, 2025

·

Stayed 3 nights

Great location, comfy pillows and bed. Very quiet rooms.

10

Keri

Jul 10, 2025

·

Stayed 3 nights

We stayed for 3 nights and had a great time. The room was larger than I was expecting for a NYC hotel room. Very convenient to hop on the subway. Would definitely stay here again. The room with the view of the Empire State Building was great!

8

Erwin

Jun 25, 2025

·

Stayed 1 night

I find the location of this hotel great for our family: a few minutes walk to the Grand Central Station and subway stations, to One Vanderbilt, Chrysler Tower, Fifth Avenue shops & Bryant Park, to Times Square & the theatres, to Macy's and Empire State Building and to Korea Town. We were upgraded to a room with the Empire State Building. Thanks to the management. We were initially given a room with a ridiculous partial view of the iconic building. I then requested if we could get a room with the full view of the Empire State and we were gladly transferred. I was so happy and thankful. However, some minor issues were: AC was not working properly in our room. Even if we set it to our ideal temp of 68F it would not set to the lower temp and would always set back to the warmer mid 70s. We did not report this in our two nights stay (other night was booked direct with the hotel and not with hotels.com) as we thought it would adjust overnight but it did not. Also at night we could hear the thumping bass sound of a night club for hours from the 31st floor! I am a light sleeper so it was an inconvenience for me. I emailed the GM about this issue but I did not get any reply. Despite the minor issues, I would still recommend this hotel as it is a gem just next to Bryant Park.

8

Damian

Feb 19, 2024

·

Stayed 3 nights

The shower door was permanently half open, and could not be adjusted. The hotel should replace these doors.

8

Rose

Mar 6, 2024

·

Stayed 4 nights

This hotel is in an excellent location and is very walkable to area attractions. It is totally acceptable and our stay here was good. Our room was adequate. We did find someone else’s dirty socks in our room and our air conditioning didn’t work. It got really stuffy in our room so we had to open our window for some fresh air. Also, the shower configuration is a little weird and we got water on the floor. The shower head points straight at the glass door. Anyway, it was not a bad stay at all. Just a few little things. We felt safe here and it was a perfect location for us. The price was also reasonable for the location.

10

Emberlee

Jul 29, 2025

·

Stayed 3 nights

The empire state view

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Service

Service is a strong point, with frequent mentions of friendly, accommodating staff, quick check-in, early access, and helpful concierge/bell teams. A few guests reported rude or unresponsive interactions and slow resolution of issues.

Related guest reviews

2

Aaron

Jun 23, 2025

·

Stayed 4 nights

First, let me say the hotel is beautiful, in a great location, and the front desk staff were pleasant. However…. The air conditioning on our floor didn’t work from the time we checked in and it still didn’t work 4 days later when we checked out. The city is experiencing a heat wave, and they knew the AC was out, yet they were willing to charge full price for 4 nights. We informed the front desk and management, who sent a maintenance man who did some work in the room and declared it fixed, but it wasn’t. They told us they’d comp the stay, then they said they’d comp half the stay. In the end, they comped 1 night, meaning they were happy to charge us full price for 3 nights with no AC in the room. They told us housekeeping would send up a portable fan, yet 6 hours later it hadn’t arrived. The next day we asked about it and were told it was delivered. When the housekeeper was asked, she admitted taking it to the wrong room, claiming the hotel had changed the room numbers on the doors and she got confused. Even with a portable fan, the room was 80 degrees or more at night. Several front desk staff were informed, and they were trying to be helpful, but the management dropped the ball. This is the worst experience I’ve ever had at a hotel, and had I known the AC wasn’t working and they were going to charge me for 3 nights while doing nothing to fix the issue, I never would’ve stayed here.

10

Edward

Dec 28, 2024

·

Stayed 3 nights

Staff were all wonderful. Jason, the concierge, was friendly and very helpful. The manager treated my sick child like her own. Love the staff!

10

Irina

Nov 2, 2025

·

Stayed 4 nights

Excellent location, the Very friendly staff and willing to give the guest a perfect experience. The location is great. I will stay at this hotel again

10

Susannah

Jun 7, 2025

·

Stayed 3 nights

The Courtyard New York Manhattan/Times Square is a well-located hotel right on the edge of Times Square. I traveled alone to the city in conjunction with a business trip. Walking around at all times of morning, afternoon, evening through to midnight, I felt safe (though like any person traveling alone in New York, I encourage cautioun and awareness of surroundings). The subway is right at the end of the block where the hotel is. The people who work in the hotel were uniformly professional, helpful, and kind. The room was clean (the entire hotel was clean) and much more spacious than other hotels whose rooms I considered for my stay in NYC. The bed was firm but not hard, which was perfect for me. The city noise, which is continual in NYC, did not permeate the room. The room contained plenty of towels, especially for a solo traveler, and I did not need to use housekeeping during my 2-1/2 day stay. The room contained a refrigerator and a Keurig machine. The only slightly inconvenient aspect of the hotel was that the ice machine was on the Lower Level of the hotel rather than on my floor or a floor nearer my room. It was not a hardship, though. I really recommend the Courtyard New York Manhattan/Times Square. It's not a luxury hotel, but when you're in NYC, you're not usually spending a lot of time in your hotel room. For visitors who are interested in a conveniently located hotel that is clean, well-managed, and comfortable, this is an excellent choice.

10

Matea

Nov 25, 2025

·

Stayed 4 nights

Staff was incredible!!

10

Simone

Aug 5, 2025

·

Stayed 3 nights

Best stay!

10

Yasmin

Jul 20, 2025

·

Stayed 8 nights

Furqhan was polite, friendly, and check-in was fast. No long conversations. Not overly friendly, smile was genuine, was not curt, perfect for reception area. I swear a lot of hotels do not make an effort to hire the right people sometimes and it’s a surprise when they do. This time, they did great! Hire more poeple like him!

4

Luis

Apr 14, 2025

·

Stayed 3 nights

Front desk never answered the phone. Asked for pillows I should have gotten. Asked three times. Nothing. I do not recommend. Better places elsewhere.

6

Kathryn

Apr 2, 2025

·

Stayed 1 night

Housekeeping was kind and very helpful. Most of the front desk employees were kind and helpful, with one exception. I was traveling with family, but had reserved an extra night in the hotel, so I could see two more Broadway musicals. I spoke to a helpful young man at the front desk about the logistics of switching rooms, a couple days before. He assured me that I wouldn’t have to switch rooms, confirmed my reservation, and told me I would just need to provide a credit card for incidentals and get new key cards for the room. When I followed his directions, Linda, the front desk employee was rude and condescending. She spoke to me like I was a stupid, annoying cockroach. I don’t know if Linda speaks to all baby boomers that way, but it was very disturbing. Perhaps the general manager of the hotel needs to provide kindness and empathy training for the front desk staff, like they do at the cancer center where I’m currently receiving treatment.

10

Julie

Jul 23, 2024

·

Stayed 4 nights

Miguel went above and beyond to accommodate my need to book another night reservation due to an airline cancellation. He cared for my well-being and made sure I stayed positive. All of the staff are kind and considerate.

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Location

Central Midtown setting near Times Square, Bryant Park, and several subway lines makes sightseeing easy on foot. Some guests noted loitering and odors near the corner at night.

Related guest reviews

10

Samta

May 13, 2024

·

Stayed 3 nights

Great location. Walking distance from all major tourist attractions like Times Square, Empire state building, Rockefeller center, Bryant park etc. Has a subway station right next to it and a cvs across the road. The hotel itself is very clean and updated.

10

Angeles

Aug 30, 2025

·

Stayed 6 nights

Location was perfect

10

Tara

Aug 24, 2025

·

Stayed 3 nights

Close to transportation , activities and restaurants.

10

Noelle

Jul 10, 2025

·

Stayed 4 nights

Great location.

10

Carol

Jul 28, 2025

·

Stayed 3 nights

Good location!

10

Judith

Jan 10, 2025

·

Stayed 4 nights

Near Bryant Park and just off of Times Square - which makes it a quieter place. Close to everything!

10

Stephanie

Feb 4, 2025

·

Stayed 3 nights

The location is perfect. Walking distance to almost everything and if not, subway is super close by. Hotel room was nice and clean. Elevators were quick. Would definitely stay here again

10

Mariadela

Aug 21, 2025

·

Stayed 3 nights

Great location.

10

Chaterine

Jul 13, 2025

·

Stayed 5 nights

Great location.

10

Jose

Jun 29, 2025

·

Stayed 2 nights

Location, location, location.

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Dining

Breakfast is often described as limited or not worth the upgrade, with occasional confusion or curt service. Many rely on the lobby cafe/Starbucks or nearby eateries; on-site bar/cafe availability can be limited.

Related guest reviews

8

Sergey

May 16, 2023

·

Stayed 1 night

Breakfast was ridiculous. View from the room was terrible. All the rest was good. Very helpful staff.

4

Jenifer

Feb 2, 2024

·

Stayed 1 night

The room was dirty, dust in several places and the water from the coffee maker was dirty. There was even a forgotten wine from someone else who was in place before me. I paid for breakfast but they couldn't explain to me how it worked and I left without taking it. I expected more for the amount I paid. I just have nothing to complain about the check-in service, which was great.

10

Shahzad Anjum

Aug 28, 2025

·

Stayed 9 nights

The hotel provided us a great base for our holiday to explore. Very clean and the reception staff were super helpful. The cleaning staff were brilliant and our room was cleaned daily. The only negative I had was the staff in the kitchen area were not the most helpful and rather rude when asked a questions Otherwise our stay was fantastic and we would stay again!

8

Devon

Mar 14, 2024

·

Stayed 1 night

Great location near Time Square. Rooms are decent sized and the rates are good. The breakfast is not worth upgrading to pay for.

8

Ashleigh

Jul 26, 2025

·

Stayed 4 nights

Location was great. Subway stations very close and very walkable to Times Square and Broadway theaters. Staff is kind and welcoming. Rooms are good. Breakfast is the only thing that I would say left a lot to be desired.

10

Karen

Jun 16, 2025

·

Stayed 1 night

We enjoyed our stay. Staff were so friendly and it was so nice having a restaurant in the hotel for cocktails after a long day to just relax!

10

Keli

Sep 21, 2024

·

Stayed 1 night

Enjoyed my stay. The cafe was closed at a very inconvenient time.

10

Kelly

Nov 20, 2024

·

Stayed 1 night

I enjoyed my staff. The hotel is around the corner from my office so it is super convenient. The Starbucks in the lobby was very convenient. I grabbed coffee, yogurt and fruit in the morning. Offering an egg white wrap would be a nice edition to the menu. The guy at the front desk was extremely nice when I came down requesting a room not close to the elevator. He quickly changed my room and followed with my in the morning when I checked out. I wish I remembered his name because he was remarkable.

10

Diangana

Jan 26, 2024

·

Stayed 3 nights

Everything is nice. Just no restaurant that is the downside

8

Bianca

Jul 1, 2024

·

Stayed 2 nights

Stayed for the weekend and overall enjoyed our stay. Clean property, comfortable beds and pillows. Room is small but to be expected in NYC. Bathroom doors don’t have a lock and the shower/tub combo only has a half glass stationary partition (no shower curtain or sliding glass door) so the floor gets wet. Breakfast options were limited but good, reasonably priced and available until noon. Parking is a couple blocks away but you can park in front of hotel to check in and drop your bags off.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$178
February	$176
March	$237
April	$297
May	$342
June	$385
July	$302
August	$292
September	$418
October	$457
November	$350
December	$560

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $1,181	16 $1,225	17 $429	18 $429	19 $430
20 $367	21 $673	22	23	24 $595	25 $522	26 $522
27 $246	28 $386	29 $409	30 $386

Su	Mo	Tu	We	Th	Fr	Sa
				1 $366	2 $364	3 $364
4 $275	5 $441	6 $688	7 $688	8 $480	9 $498	10
11 $314	12 $364	13 $366	14 $381	15 $362	16 $450	17 $357
18 $265	19 $367	20 $360	21 $429	22 $471	23 $388	24 $450
25 $255	26 $361	27 $367	28 $364	29 $361	30 $463	31 $532

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Monthly average prices

About this property

Location

Room options

Double Room, 2 Double Beds

Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Executive Suite, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Double Room, 2 Double Beds (Mobility Hearing Access, Roll-In Shower)

Room, 2 Double Beds

Premium Room, 1 King Bed

Executive Room, 1 King Bed

Room, 1 King Bed

Executive Double Room, 2 Double Beds

Executive Suite, 1 King Bed (Mobility Hearing Accessible, Tub)

Room, 1 King Bed (Mobility Hearing Accessible, Tub)

Executive Suite, 1 King Bed

Double Room, 2 Double Beds (Mobility Hearing Accessible, Tub)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Courtyard New York Manhattan/Times Square

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