Name: Comfort Inn East Windsor - Springfield
Address: 141 Prospect Hill Road, East Windsor, Connecticut, United States of America, East Windsor, Hartford County, US
Price range: US$99–US$172 per night
Rating: 7.93

What guests think

At Comfort Inn East Windsor - Springfield, guests report a mix of clean, comfortable stays and notable issues with cleanliness, maintenance, and breakfast, creating an uneven experience that ranges from convenient stopover to frustrating overnight.

Many appreciate the convenient location near the highway and airport, easy parking, and occasional quiet, with some rooms described as comfortable or spacious. Several reviews mention understaffing, being assigned occupied rooms or nonworking keys, strong smoke or musty odors, unreliable Wi‑Fi, elevator issues, and a closed pool. Expect a budget stop with variable upkeep and service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is easy. Wi‑Fi reliability is inconsistent, the pool has been closed, elevator access to the fourth floor has failed on multiple visits, and some equipment and amenities need attention (e.g., treadmill safety key, coin laundry).

Related guest reviews

6

David

30 Dec 2023

·

Stayed 4 nights

Pools closed. Apparently they closed it for Covid and have absolutely zero intention of ever opening it back up. Otherwise it was fine. Very convenient to the interstate.

10

Amanda

21 Nov 2025

·

Stayed 1 night

Parking was convenient.

10

Lucy

31 Jul 2023

·

Stayed 1 night

Great stay but if you need to wash bring quarters to use the guest washer.

8

Jennifer

25 Jan 2025

·

Stayed 1 night

It is a solid hotel, staff is helpful. Room and hotel areas are clean—basic breakfast options. The only issue, hot water was nonexistent.

8

Amy

27 May 2025

·

Stayed 2 nights

Overall it was neat and clean didn’t have any issues other than the fourth floor button on the elevator was broken so I had to get off the third floor and climb stairs to the fourth floor the breakfast area was very small so it was hard to get around people when it was busy Our toilet in our room was broken did let them know it was told maintenance would come the following day however the hotel was short-staffed for over the weekend maintenance never came

2

Ebony

10 Sept 2024

·

Stayed 2 nights

They checked us in knowing they didn't have any hot water. It wasn't mentioned. As soon as we realized the water was ice cold I went to speak to the employee at the front desk. Other guests was in front of me complaining about the cold water as well. The other guest stated the water was cold all day and they were told if would be fixed. The employee said they will get the plumber back in to fix this. He made it seem as if it would be handle by morning so we stayed because it was late.The next day the water was still ice cold and the employees seemed to be avoiding all the guest. They posted a sign saying there was no hot water sorry for inconvenience. It was now 1pm and I had to request a refund on hotels.com in order to reach an employee. I was refunded and I booked another hotel. Never again.

4

carlos

3 Jun 2025

·

Stayed 2 nights

bed not really clean. bath no really clean. elevator don't work to floor 4.

8

michael

10 Aug 2025

·

Stayed 4 nights

Fairly decent hotel. Location for me was good. Nearby restaurants and facilities were good. Wifi was a bit sketchy, you either had to log in every few hours with your name and room number and either give them waaay to much personal information to them to sell or watch a video to get wifi. So for the most past I used my phone as a hotspot and a VPN must be used if you use the WiFi as its very unsecured. Probably won't use this chain of hotels again for business.

10

robert

29 Dec 2025

·

Stayed 7 nights

easy parking, very clean.

8

Jennie

26 Oct 2024

·

Stayed 2 nights

Nice stay, but breakfast wasn’t the best. Could have better option and working waffle maker. Also the treadmill wouldn’t work because the safety key was removed and the outlet by the bed didn’t work

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Cleanliness

Feedback is highly mixed: many guests find rooms and common areas very clean, while many others report hairs, stained linens and towels, mold, strong odors, and a lack of thorough housekeeping.

Related guest reviews

10

robert

22 Dec 2025

·

Stayed 7 nights

very clean throughout the property. food options abound.

10

robert

8 Dec 2025

·

Stayed 7 nights

very clean well kept property. staff is the best.

4

Tiffany

26 Aug 2025

·

Stayed 1 night

The room was not cleaned well at all. Bathroom was dated and dirty. Will not be returning, ever.

4

Kelly

3 Oct 2025

·

Stayed 1 night

The first room we were given was unlocked and uncleaned with the tv blaring. We were then given a room with only one bed instead of two and pull out couch but the pull out mattress was severally stained (even with blood). The room in general was dirty with hair in the bath room floor and stains on the carpet and curtains. Breakfast was also below average.

2

Steven

18 Oct 2025

·

Stayed 1 night

Dirty and smelly. I don't know how this hotel got an 8 rating. I didn't want to touch anything. Luckily I had alcohol wipes for the surfaces. Couldn't do anything about the smells or the stained towels and furniture.

4

Annette

24 Oct 2025

·

Stayed 1 night

Stay away unless you can’t afford anything else. The property is run down. The staff were a joke. It wasn’t very clean. Hairs on the bed, towels missing, tub calking atrocious. Very small breakfast area.

6

Alexandra

5 Nov 2025

·

Stayed 1 night

The room was dirty - the bathroom had hair on the floor and the mirror was dirty.

6

JENNIFER

28 Sept 2025

·

Stayed 1 night

Room needed better cleaning. They had not vacuumed. Found many stray hairs

2

Abir

7 Jun 2025

·

Stayed 2 nights

I was extremely disappointed with the condition of the room during my recent stay. The towels smelled unpleasant and had visible stains. The bathroom floor was covered in hair, which made it clear it hadn’t been properly cleaned. Most concerning of all, the bed had what appeared to be blood stains and boots prints—completely unacceptable for any lodging, let alone at the price we paid. For the amount we spent, we could’ve stayed at a motel with much better cleanliness and service. To make matters worse, housekeeping appeared to be done by untrained teenage boys, which may explain the lack of professionalism and attention to detail. This experience was incredibly frustrating and not at all what we expected.

2

Luigi

29 Oct 2024

·

Stayed 1 night

Mold on the curtains, mold in the bathroom, stains on the walls, and oh wait, is that bodily fluids on the bed sheets? Room stunk of marijuana. Lobby stunk of cigarettes. Spent less than 1 hour here and decided no way. Traveled another hour just to get away from this disgusting place. When we went to the front desk, he left us waiting in the lobby while he went to smell the room. 10 minutes later comes back and says he doesn't smell anything. Well, maybe that's because your lobby smells like people are chain smoking in it so you are numb to any smell. Not able to get a refund because we booked through hotels.com. Frustrated by other reviewers, this place is disgusting.

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Rooms

Rooms range from comfortable or spacious to dated with musty or chemical odors. Guests report maintenance issues such as broken or hard‑to‑open windows and doors, nonworking outlets or lights, and worn mattresses, plus occasional noise from other guests.

Related guest reviews

6

Lois

16 Aug 2025

·

Stayed 1 night

Older hotel, had a little musty smell in the room, probably due to older carpeting. Breakfast was mediocre. Not a good location for walking. We recommend Sophias restaurant across the street.

6

Cheng

6 Jun 2025

·

Stayed 1 night

Some outlets and light can't use in room

4

Amanda

20 Jan 2025

·

Stayed 3 nights

Breakfast options were terrible. Beds were like sleeping on springs.

6

Stephen

30 Sept 2025

·

Stayed 1 night

The bedding and pillows were far too mushy for my and my wife's liking. As far as Eco-friendly, why would the AC be set to 65 degrees? Seems a bit of a waste. We then had to heat the room up to be comfortable. Other than that, it was OK.

10

Shawny

12 Jul 2025

·

Stayed 1 night

Conveniently located, clean and spacious comfortable room

8

John

10 Oct 2024

·

Stayed 1 night

Large room, clean and neat

8

Donald

29 Jun 2025

·

Stayed 1 night

The room was modern and very clean but it had a strong bleach odor. Also some of the lights did not work.

10

Timothy

27 Feb 2024

·

Stayed 2 nights

The window in my room was broken…. I probably want to get that fixed soon…

6

Tarena

19 Jun 2025

·

Stayed 1 night

I have stayed at this hotel before and it was clean. This time, the phone was dirty. There was hair all over the bathroom and the curtains had holes in them.

10

Julie

25 Aug 2025

·

Stayed 1 night

The hotel was very easy to get to right off the highway. We were able to get an early check-in to get ready for a wedding. The room was spacious and seemed clean however it did have a very strong oder to it. Not sure if it was a cleaner or something they put onto the carpet or floors. I needed to open the window to try to air it out. I should have requested a different room but I was only there for one night.

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AI-generated summary based on recent guest reviews

Service

Service sentiment is mixed: plenty of praise for friendly, helpful staff, but repeated reports of understaffing, long waits, difficulty reaching the front desk, and serious check‑in errors like being assigned an occupied room.

Related guest reviews

10

Innam

11 Jul 2025

·

Stayed 1 night

Very professional, friendly, accommodating staff. Extremely clean and well maintained!

2

Catherine

14 Jul 2025

·

Stayed 2 nights

This hotel was a nightmare of a check in. When we arrived exhausted from a full day of driving the room we were given had another guest. The only other room that they could give us with the two beds we reserved had a broken toilet handle. We took it since we were exhausted and had no other options with the two beds after having this whole process take a good half hour to 45 minutes. The employee told us it was the manager's fault and that she had been "really tired" when giving the room to someone else.. When I asked in the morning if anything would be done the employee was short with me and told me the manager wouldn't be in for at least another 45 minutes. It did get fixed while we were out. When we returned to our room neither key would work and we had to go back downstairs to deal with it. Nothing was done to compensate and the manager certainly did nothing to apologize to us for the horrible experience.

6

Ashley

1 Sept 2024

·

Stayed 1 night

This location doesn’t seem to be fullly staffed. One employee was in charge of the front desk, the dining room, replenishment of food, and its maintenance. The small dining area was overflowing with guests and one man could not do 5 things simultaneously. More staff much needed.

6

Kim

21 Sept 2025

·

Stayed 5 nights

Not so wonderful..was put into a room that had people in it.. I am 70 and entered into a room that the woman had just got out of the shower and the husband was mortified.. I was really scared and glad it did not go really bad

8

Connor

23 Jul 2025

·

Stayed 8 nights

I just think there is not enough staff. The staff there were friendly.

6

Colleen

22 Sept 2025

·

Stayed 5 nights

Friend was given an occupied room. Amber Torrey the manager promised compensation.. I also found food in my refrigerator and trash under the bathroom vanity Nothing but lies were told

10

NAILYN

7 Jul 2025

·

Stayed 5 nights

The property was great and the staff was awesome

10

Amy

17 Jan 2025

·

Stayed 2 nights

The staff was literally the best! Very helpful and kind. We quite enjoyed the quiet, cleanliness of room, and the breakfast in the morning.

2

Robert

15 Sept 2025

·

Stayed 1 night

The staff during check-in and checkout were rude, the place smelled, it was not worth $220. Felt more like a $80 a night truck stop motel.

2

Rebecca

21 May 2025

·

Stayed 3 nights

No one at the front desk multiple times! Very dirty refrigerator and microwave. Previous guest food was left in the refrigerator.

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Location

Generally convenient for the highway, airport, and nearby dining, with some guests finding the area quiet. A few note it is not very walkable.

Related guest reviews

6

Lois

16 Aug 2025

·

Stayed 1 night

Older hotel, had a little musty smell in the room, probably due to older carpeting. Breakfast was mediocre. Not a good location for walking. We recommend Sophias restaurant across the street.

8

Anthony

8 Jun 2025

·

Stayed 2 nights

Very close to the highway. Cleanliness. Breakfast. Quiet surroundings.

10

Tom

12 Jul 2024

·

Stayed 1 night

Quiet, Clean, convenient.

10

Lovett

14 Aug 2025

·

Stayed 1 night

Very nice place, easy access to highway, good dining within walking distance

8

Zohamy

25 Aug 2025

·

Stayed 3 nights

Room was in good conditions and clean. Easy parking and good location.

8

Johnathan

9 Nov 2024

·

Stayed 4 nights

Convenient location

10

Michael

16 Oct 2023

·

Stayed 1 night

Property is good. It’s within10-15 mins of dining options.

10

Neil

10 Mar 2025

·

Stayed 1 night

Clean, close to airport, available separate bedroom, breakfast and close to good restaurants.

8

W James

1 Oct 2025

·

Stayed 1 night

Nice place. Good value. Good location.

10

MITCHELL

17 May 2023

·

Stayed 1 night

The location was convenient for my trip and there were a couple restaurants to choose from within 3-400 feet of the hotel.

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Dining

Breakfast quality and replenishment are inconsistent; items are sometimes cold, limited, or unavailable, and coffee can be weak or lukewarm. Others find it acceptable or good for a quick start.

Related guest reviews

6

Ramon

24 Feb 2025

·

Stayed 1 night

Property is fairly nice. I would have rated it higher if it wasn’t for the breakfast. Sausages were old, burnt, dried out from being reheated so many times. They were also stuck together in big blobs. Someone should also let management know that packaged cream cheese does not stay fresh Forever.

4

Amanda

20 Jan 2025

·

Stayed 3 nights

Breakfast options were terrible. Beds were like sleeping on springs.

6

Lee

29 Jun 2025

·

Stayed 1 night

My biggest complaint is the coffee is so watered down that we drove to Starbucks for morning coffee. No need to try to save money with weak coffee.

4

Louise

5 Nov 2023

·

Stayed 1 night

Nobody answered phones at property. Desk person on there cell phone playing games or something and we had to wait for them to finish. Room was very clean and comfortable. Breakfast, empty trays and no one around to replenish also no where to sit and eat the area was too small. Had to go out to get breakfast

10

Williams

18 Apr 2023

·

Stayed 7 nights

Very well kept and great breakfast...

8

Carol

28 Sept 2025

·

Stayed 1 night

Very nice staff, clean and comfortable room. Breakfast was big disappointment. Got down half hour before end and there wasnt much of a choice. One of the waffle makers was full of burnt waffle, looked like nothing had been replenished and no one was anywhere to be seen to ask. Also no decaf coffee was available.

10

Annette

22 Sept 2025

·

Stayed 2 nights

Kindness to a weary traveler meant the world. Great nights sleep. Good breakfast. I’ll stay here again.

6

Shai

29 Oct 2024

·

Stayed 1 night

Coffee was lukewarm at breakfast

8

Thomas

27 Aug 2025

·

Stayed 3 nights

Nice hotel, clean and quiet rooms, next to a Cracker Barrel and across the street from a decent Italian restaurant. My only complaint is that the breakfast was below par compared to other Comfort Inns where I have stayed. There were much fewer options and not much supplied (a small number of bagels and bread, no muffins or pastries) even at the start of the breakfast hour. The waffle maker and batter dispenser could use updates. The nearby Cracker Barrel came in handy.

10

Srinivasa

18 May 2025

·

Stayed 1 night

Place is good for short stays. The free breakfast was very average.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$94
February	US$83
March	US$84
April	US$105
May	US$125
June	US$132
July	US$128
August	US$110
September	US$130
October	US$120
November	US$94
December	US$81

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $151	16 $113	17 $123	18 $151	19 $166
20 $112	21 $105	22 $124	23 $116	24 $118	25 $147	26 $154
27 $99	28 $107	29 $121	30 $110

Su	Mo	Tu	We	Th	Fr	Sa
				1 $108	2 $161	3 $172
4 $112	5 $105	6 $119	7 $120	8 $119	9 $137	10 $136
11 $103	12 $109	13 $124	14 $122	15 $119	16 $143	17 $155
18 $112	19 $109	20 $117	21 $116	22 $110	23 $123	24 $139
25 $104	26 $104	27 $124	28 $121	29 $111	30 $128	31 $120

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Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds

Room, 1 King Bed, Accessible

Suite, 1 King Bed with Sofa Bed

Standard Room, 1 King Bed

Suite, 1 King Bed with Sofa Bed, Accessible

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Comfort Inn East Windsor - Springfield

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Prices for upcoming dates