Holiday Inn Express & Suites Malvern by IHG

Guests liked the indoor pool and found parking easy. Recurring issues include elevator outages, a basic fitness room, occasional hot-water loss, remodeling odors, and a side door that sometimes failed to latch.

Many reviews praise very clean rooms and public areas, but cleanliness is inconsistent. Some guests reported filthy or unfinished areas, bathroom odors, a pest sighting at breakfast, and missed housekeeping during multi-night stays.

Rooms are generally comfortable and spacious with good beds and effective AC in many, but traffic noise and thin walls/vents are common complaints. A minority of rooms had maintenance issues such as water damage, tile or door problems, or misrepresented suite layouts.

Service is frequently described as friendly and helpful, with quick check-ins and useful local recommendations. Occasional drawbacks include understaffing at the front desk, poor communication about room features, and smoke near the entrance from staff breaks.

Right off the interstate and close to Walmart and dining, making it convenient for travelers. The trade-off is noticeable highway noise, and one guest noted third-party listings implying Hot Springs rather than Malvern.

Breakfast is widely praised for quality and variety, though a few found it average. There was a single report of a hygiene concern at the buffet.