Name: Holiday Inn Blmgtn Arpt South - Mall Area by IHG
Address: 1201 West 94th Street, West Bloomington, Bloomington, Minnesota, United States of America, Bloomington, Hennepin County, US
Price range: US$65–US$106 per night
Rating: 7.55

What guests think

At Holiday Inn Bloomington Airport South-Mall Area by IHG, many guests praise friendly staff and a location near MSP and the Mall of America, but recurring complaints cite reservation or check in problems and disappointing breakfast quality and value.

Cleanliness is often reported as very good or spotless, though some guests note damp or musty bathrooms, mold, and hallway or pool area maintenance lapses. Rooms feel comfortable or newly updated for some, while others mention dated layouts, noisy HVAC or poolside echo, and minor maintenance issues. The pool and hot tub are popular yet can be small, crowded with kids, or strongly chlorinated. Overall, expect friendly service and convenience with occasional hiccups around operations and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool and hot tub are a frequent draw but can be small, crowded with kids, strongly chlorinated, occasionally cold, and sometimes show minor issues like ants or musty smell. Onsite restaurant/bar and room service exist, and there were occasional elevator delays.

Related guest reviews

10

Carlton

17 Apr 2025

·

Stayed 1 night

Great pool / hot tub

8

April

15 Jun 2025

·

Stayed 2 nights

This was a good stay. My only complaints are there were people smoking across the hall and you could smell it and there were soooo many kids in the hot tub the entire time. Us adults could not enjoy it. Otherwise clean place and friendly staff.

8

Traci

14 Oct 2022

·

Stayed 1 night

Very friendly at check in. Ordered room service and took much longer than estimate given. Took almost an hour and a half from time ordered. Everything else about the stay was great.

8

Sharon

7 Nov 2025

·

Stayed 2 nights

Very nice staff, clean. Restaurant/bar onsite.

4

Korean

28 Jun 2025

·

Stayed 1 night

Bed was rock hard. Pillows were super flat. Tried using the pool area but bigger kids were running and jumping into the pool. Adults were drinking around the pool!! Spent maybe 10 mins in the area outta fear for my son. Hot Tub overflowed with 3 adults and a small child. Poor use of pool area. Make pool and hot tub larger!!!

6

Shannon

11 Aug 2025

·

Stayed 2 nights

Had an issue with our fridge and a few things in the room. Wasnt the biggest fan of how the room was designed. Hot tub and pool did have alot of chlorine in them. Wouldnt stay again but our friends said they liked it and stayed again.

10

Shanan

1 Jun 2025

·

Stayed 1 night

Stayed one night beds were comfortable the floors the room was SUPER spotless. Good job to the cleaning staff. Only thing I disliked is not being able to get into the pool/hotub! To many kids playing around. It would’ve been nice to just have an adult only hour to hour and half :)

10

Kena

19 Aug 2025

·

Stayed 2 nights

It was clean and the night staff (Caroline?) was amazing. Hotel was busy and she was always helpful, always respectful and always knowledgeable. It wasn’t filthy just seemed like an older hotel and for the price point and proximity to what we were doing I don’t think it could have been better. Pool is very chlorinated but the actual room was ventilated enough you only noticed after going in the water for a while. One of the cleaner less mildew-y indoor hotel pools I’ve come across. Plenty of seating, nice lighting and a basketball hoop by the pool! Restaurant attached wasn’t bad but I wish there had been a more conventional room service because it got pretty busy both nights.

8

LaVae

25 Jun 2025

·

Stayed 2 nights

Cold hot tub

10

Jeanine

15 Sept 2025

·

Stayed 1 night

Everything was fantastic until we were leaving. They decided at 10 am in the morning as people were leaving to clean the elevator. Which left us waiting over five minutes for an elevator. Seems like that should happen after check out.

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Cleanliness

Many guests describe rooms and common areas as very clean or spotless. Others reported stained or damp bathrooms, mildew or mold odors, hallway trash not cleared, occasional pests in the pool area, and marijuana smells from nearby smoking.

Related guest reviews

4

Katie

29 Dec 2024

·

Stayed 1 night

If you are looking for the bare minimum, this is your place. Pool and hot tub are small. Floor in my hotel room not the cleanest. Staff was not friendly.

10

Julie

17 May 2025

·

Stayed 1 night

Friendly staff. Clean lobby and room.

6

Aimee

7 Oct 2025

·

Stayed 1 night

Staff was great rooms ok clean but stained tub ice thing on floor didnt

6

Mackenzie

14 Jul 2025

·

Stayed 3 nights

There was no way to turn on the bathroom vent fan. Mold on the ceiling. After 3 people showered, there was water dripping from the ceiling due to condensation, the walls were wet, the entire room felt damp. Even after being out of the room all day with the room fan on, the bedding felt damp. Trash can in hallway by the ice machine was constantly full and there were spilled coffee and other sticky substances on the floor around it that were never cleaned up during our 3 day stay. Pool area smelled musty/mildewy. Very strong smells of marijuana came through room AC from people smoking alongside the building.

8

Draper

2 Jun 2025

·

Stayed 1 night

Very nice hotel. Very clean. Will stay again

10

Jody

17 Sept 2025

·

Stayed 1 night

This place was spotless! Confy bed, and very quiet. We could not hear our neighbors at all or I35 traffic, which was only a block away.

2

Dale

28 Apr 2025

·

Stayed 1 night

They lost an entire teams reservation. The messed up and lost my reservation. So i had to book through Hotels.com. The whole hallway where my room is smells reall bad like Marijuana smoke. Toilet unclean. Unfriendly unhelpful service. Very disappointing.

10

Alexander

3 Feb 2023

·

Stayed 2 nights

Everything was clean and modern looking. There was coffee available in the lobby as well as K-cup machines in the room, stocked with 4 cups. The room was also well funished and spacious for a 1 bed. The staff were very nice, but they did accidentally give me a room with someone already staying in it. Thankfully, we quickly sorted this out and they gave me a new room on the top floor. Oh well. The location was nice and convenient for drivers, in not too busy of an area, but still pretty close to a lot of attractions.

10

Shanan

1 Jun 2025

·

Stayed 1 night

Stayed one night beds were comfortable the floors the room was SUPER spotless. Good job to the cleaning staff. Only thing I disliked is not being able to get into the pool/hotub! To many kids playing around. It would’ve been nice to just have an adult only hour to hour and half :)

4

Michael

28 Sept 2022

·

Stayed 3 nights

Ants in the pool area. Had to pay for a sub par breakfast Really no staff around other than front desk. Garbage laying around all over courtyard/pool area. Not really a useful hotel.

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Rooms

Rooms are generally comfortable, with some remodeled spaces and praise for bed comfort, but opinions on mattress firmness and pillows vary. Several mention dated layouts, noisy HVAC or poolside echo, limited TV channels, and minor maintenance issues like jammed doors.

Related guest reviews

10

Leslie

13 Aug 2025

·

Stayed 1 night

Remodel of rooms was nice. Needs a little work in the bathrooms. Toilets are low and add a bar on the other end of tub to help from falling. Sleeping area was very nice.

6

Drew

29 Aug 2022

·

Stayed 2 nights

Nice location, easy to get to. Our door was jammed and in really rough shape. Had to throw a shoulder into it just to get into the room. Pool side windows are fun, but please understand that the noise echoes pretty loudly. It's fine if you expect it. Bed was pretty comfortable, pillows were not that great. Tough to understand how a hotel in Minneapolis does not include a TV package to watch the hometown team Twins. I just don't understand that at all.

6

Kathleen

27 Sept 2022

·

Stayed 2 nights

The gentleman that checked us in was amazing. Rooms need a refresh, outdated and 'old' feel.

10

Jody

17 Sept 2025

·

Stayed 1 night

This place was spotless! Confy bed, and very quiet. We could not hear our neighbors at all or I35 traffic, which was only a block away.

10

Alexander

3 Feb 2023

·

Stayed 2 nights

Everything was clean and modern looking. There was coffee available in the lobby as well as K-cup machines in the room, stocked with 4 cups. The room was also well funished and spacious for a 1 bed. The staff were very nice, but they did accidentally give me a room with someone already staying in it. Thankfully, we quickly sorted this out and they gave me a new room on the top floor. Oh well. The location was nice and convenient for drivers, in not too busy of an area, but still pretty close to a lot of attractions.

4

Nancy

29 Dec 2024

·

Stayed 1 night

The parking lot was empty so we felt there weren’t many people staying there. Yet we got a second floor room outside of the pool area with a window that showed half of a brick wall and half of the pool. Pool was loud until 11 PM plus and we had a two-year-old, trying to sleep with us.

4

Korean

28 Jun 2025

·

Stayed 1 night

Bed was rock hard. Pillows were super flat. Tried using the pool area but bigger kids were running and jumping into the pool. Adults were drinking around the pool!! Spent maybe 10 mins in the area outta fear for my son. Hot Tub overflowed with 3 adults and a small child. Poor use of pool area. Make pool and hot tub larger!!!

6

Shannon

11 Aug 2025

·

Stayed 2 nights

Had an issue with our fridge and a few things in the room. Wasnt the biggest fan of how the room was designed. Hot tub and pool did have alot of chlorine in them. Wouldnt stay again but our friends said they liked it and stayed again.

8

Kimya

3 Aug 2025

·

Stayed 2 nights

The customer servcie was great. Courtney the reception was very pleasant and courteous she addressed and accommodated me when we had a few little hiccups during out stay. The room was great and the beds OH MY GOD I had some of the best sleepever. The only reason I couldn't give it a 5 across the board because we had a couple maintenance issues but like I said were taken care other than that I would definitely recommend staying here.

8

Steve

6 Sept 2025

·

Stayed 1 night

Overall it was pretty nice. I would recommend putting some information about the tv and explaining the breakfast deal. And for us the bed was too soft and room cooling and heating was too noisy during the night.

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Service

Staff are frequently described as friendly and helpful, with several shout outs to front desk team members. However, recurring problems include reservation and check in errors, overbooking or relocations, key mix ups, occasional rudeness, and slow room service.

Related guest reviews

10

Brian

30 Jul 2025

·

Stayed 1 night

The customer service during check-in by Courtney was incredible. Helpful staff, excellent room, good amenities. Highly recommended.

2

Lindsay

2 Mar 2025

·

Stayed 1 night

We booked through Expedia and chose the hotel based on pool and hot tub. When we went to check in, we were told they were overbooked and had to drive 10 minutes to a different hotel. That was very disappointing. The new location had a tiny pool and no hot tub. This was a special mother daughter get away and it was a huge disappointment that we weren’t notified of the change. It was too late in the day to change our plans.

8

Traci

14 Oct 2022

·

Stayed 1 night

Very friendly at check in. Ordered room service and took much longer than estimate given. Took almost an hour and a half from time ordered. Everything else about the stay was great.

2

Dale

28 Apr 2025

·

Stayed 1 night

They lost an entire teams reservation. The messed up and lost my reservation. So i had to book through Hotels.com. The whole hallway where my room is smells reall bad like Marijuana smoke. Toilet unclean. Unfriendly unhelpful service. Very disappointing.

2

Roxanne

12 May 2025

·

Stayed 1 night

The check process was horrible . It was clear that the front desk clerk had no idea what she was done. I made reservations thru Expedia under my name for 2 rooms. We were all issued incorrect keys that could not open our assigned rooms then the replacement was issue. A few minutes after that 2 other guest were open g our doors and coming into our rooms because the were issued for the very same room. Our keys no Longer worked. I am my travels I never was so embarrassed or received such poor service r from an international hotel ever

2

Carol

27 May 2023

·

Stayed 2 nights

You booked me into a hotel that was no longer a hotel, it is now transient housing. I was lucky enough to speak with someone there who told me I had a room at a different hotel. He said they called me, they did not! When I got to the other holiday inn, they didn’t find my reservation. One lady pawned me off on another lady who was more friendly and honest. She said our reservation was faxed over from first hotel and nobody did anything with it! She found us two rooms for two night and after two hours we were able to check in! I was furious with Expedia for misleading us and being deceptive.

10

Kena

19 Aug 2025

·

Stayed 2 nights

It was clean and the night staff (Caroline?) was amazing. Hotel was busy and she was always helpful, always respectful and always knowledgeable. It wasn’t filthy just seemed like an older hotel and for the price point and proximity to what we were doing I don’t think it could have been better. Pool is very chlorinated but the actual room was ventilated enough you only noticed after going in the water for a while. One of the cleaner less mildew-y indoor hotel pools I’ve come across. Plenty of seating, nice lighting and a basketball hoop by the pool! Restaurant attached wasn’t bad but I wish there had been a more conventional room service because it got pretty busy both nights.

10

Tara

6 Aug 2025

·

Stayed 1 night

It was a great place to stay. Courtney was amazing at checking in and so friendly!!!

10

AL

27 Feb 2025

·

Stayed 1 night

Staff was great

4

Taylor

17 Feb 2025

·

Stayed 2 nights

Room was very clean. Front office man was very young and rude. Drove 5 hours to stay here with a team and told me that I didn’t have a room. Had a room booked through Expedia and my receipt but had to argue about if I had booked a room or not still. Was very less than impressed with his approach to handle this situation. Breakfast buffet at the restaurant in said hotel was okay. Most of the food was cold or very soggy. No milk or water was served.

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Location

Convenient for MSP airport, Mall of America, and major highways; easy to reach and suitable for drivers. Some guests also found it quiet despite the nearby interstate.

Related guest reviews

4

shehab

28 Apr 2025

·

Stayed 2 nights

Very quite area

8

John

28 Aug 2025

·

Stayed 1 night

nice property right off the hwy, staff friendly.

10

Ambree

4 Mar 2025

·

Stayed 1 night

Perfect spot if you are flying out of MSP

10

RICARDO J

21 Aug 2022

·

Stayed 2 nights

Stood there 2 nights for a fun weekend getaway and caught a football game about 10 minutes from mall of America and 15 minutes from us bank stadium. Pool was good definitely plan on staying here again when we go to another football game in October

10

Jody

17 Sept 2025

·

Stayed 1 night

This place was spotless! Confy bed, and very quiet. We could not hear our neighbors at all or I35 traffic, which was only a block away.

10

Alexander

3 Feb 2023

·

Stayed 2 nights

Everything was clean and modern looking. There was coffee available in the lobby as well as K-cup machines in the room, stocked with 4 cups. The room was also well funished and spacious for a 1 bed. The staff were very nice, but they did accidentally give me a room with someone already staying in it. Thankfully, we quickly sorted this out and they gave me a new room on the top floor. Oh well. The location was nice and convenient for drivers, in not too busy of an area, but still pretty close to a lot of attractions.

10

Andrea

23 Sept 2025

·

Stayed 1 night

Was a great stay for me. Convenient

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Dining

There is an onsite restaurant/bar and room service, but breakfast quality and value are often criticized, and it was not included for many stays. Some found food acceptable, though waits for room service were long.

Related guest reviews

6

Gretchen

24 Jul 2025

·

Stayed 2 nights

Breakfast was terrible. The food was undercooked and choices were very limited. A continental breakfast would have been much better. The pool and hot tub seemed very clean. Staff seemed friendly when they weren't outside vaping. One staff member replaced our lost key without questioning our identity. Staff shortages are everywhere. All in all an okay hotel. Nothing super remarkable, nothing super disappointing.

8

William

17 Feb 2025

·

Stayed 1 night

No breakfast or Donuts in the morning.

6

Lori

10 Mar 2025

·

Stayed 2 nights

Remodeled rooms are nice, pool and hot tub area are super. Staff was very friendly and accommodating. Did not like that you have to pay for breakfast and it was terrible and way over priced.

8

Traci

14 Oct 2022

·

Stayed 1 night

Very friendly at check in. Ordered room service and took much longer than estimate given. Took almost an hour and a half from time ordered. Everything else about the stay was great.

8

Sharon

7 Nov 2025

·

Stayed 2 nights

Very nice staff, clean. Restaurant/bar onsite.

10

Alexander

3 Feb 2023

·

Stayed 2 nights

Everything was clean and modern looking. There was coffee available in the lobby as well as K-cup machines in the room, stocked with 4 cups. The room was also well funished and spacious for a 1 bed. The staff were very nice, but they did accidentally give me a room with someone already staying in it. Thankfully, we quickly sorted this out and they gave me a new room on the top floor. Oh well. The location was nice and convenient for drivers, in not too busy of an area, but still pretty close to a lot of attractions.

10

Kena

19 Aug 2025

·

Stayed 2 nights

It was clean and the night staff (Caroline?) was amazing. Hotel was busy and she was always helpful, always respectful and always knowledgeable. It wasn’t filthy just seemed like an older hotel and for the price point and proximity to what we were doing I don’t think it could have been better. Pool is very chlorinated but the actual room was ventilated enough you only noticed after going in the water for a while. One of the cleaner less mildew-y indoor hotel pools I’ve come across. Plenty of seating, nice lighting and a basketball hoop by the pool! Restaurant attached wasn’t bad but I wish there had been a more conventional room service because it got pretty busy both nights.

4

Michael

28 Sept 2022

·

Stayed 3 nights

Ants in the pool area. Had to pay for a sub par breakfast Really no staff around other than front desk. Garbage laying around all over courtyard/pool area. Not really a useful hotel.

8

Steve

6 Sept 2025

·

Stayed 1 night

Overall it was pretty nice. I would recommend putting some information about the tv and explaining the breakfast deal. And for us the bed was too soft and room cooling and heating was too noisy during the night.

4

Taylor

17 Feb 2025

·

Stayed 2 nights

Room was very clean. Front office man was very young and rude. Drove 5 hours to stay here with a team and told me that I didn’t have a room. Had a room booked through Expedia and my receipt but had to argue about if I had booked a room or not still. Was very less than impressed with his approach to handle this situation. Breakfast buffet at the restaurant in said hotel was okay. Most of the food was cold or very soggy. No milk or water was served.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$75
February	US$88
March	US$89
April	US$86
May	US$92
June	US$111
July	US$108
August	US$95
September	US$93
October	US$88
November	US$80
December	US$66

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $85	17 $85	18 $85	19 $93
20 $70	21 $73	22 $84	23 $85	24 $85	25 $103	26 $91
27 $69	28 $75	29 $82	30 $79

Su	Mo	Tu	We	Th	Fr	Sa
				1 $76	2 $101	3 $106
4 $71	5 $74	6 $82	7 $79	8 $71	9 $86	10 $99
11 $71	12 $71	13 $72	14 $75	15 $77	16 $86	17 $86
18 $65	19 $70	20 $69	21 $70	22 $69	23 $79	24 $89
25 $70	26 $68	27 $73	28 $70	29 $72	30 $70	31 $73

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed with Sofa Bed

Standard Room, 1 King Bed

Premium Room, 1 King Bed, Pool Access

Premium Room, 1 King Bed, Accessible Bathtub (Communications)

Premium Room, 2 Queen Beds, Pool Access

Standard Room, 2 Queen Beds

Standard Room

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Holiday Inn Blmgtn Arpt South - Mall Area by IHG

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Prices for upcoming dates