Name: Comfort Inn Naugatuck-Shelton, CT
Address: 716 New Haven Road, Naugatuck, Connecticut, United States of America, Naugatuck, Connecticut, US
Price range: US$89–US$184 per night
Rating: 7.83

What guests think

At Comfort Inn Naugatuck-Shelton, CT, guests frequently praise friendly, accommodating staff, comfortable beds, and generally clean rooms, while feedback varies on breakfast quality and some report maintenance or odor issues alongside occasional noise, smoke, or HVAC problems.

The location is convenient to Route 8 and nearby New Haven and Waterbury, and several guests appreciated ample parking. Amenities are basic but useful, with lobby coffee, tea, and flavored water; a few noted elevator vibration or dated key-card systems. Expect a straightforward stay suited to short visits.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Basic amenities with appreciated lobby coffee, tea, and flavored water, plus generally available parking. A few guests reported issues with the elevator or key card access.

Related guest reviews

4

Rodger

1 Aug 2023

·

Stayed 1 night

The room need to be up to date. The hall ways is dirty and back door always open and left open throughout the night. To me that makes the property unsafe.

10

Kimberly

26 Oct 2025

·

Stayed 3 nights

We were so happy with our stay here. The staff were all very nice & friendly. The room was bigger than we expected. The bed was very comfy. Nice little touches like fresh lemon water, decent coffee, and even some chocolate chip cookies. We were in town to visit family and would definitely stay here again

10

Rachel

27 May 2025

·

Stayed 3 nights

Free Parking available

10

Adam

19 Feb 2025

·

Stayed 16 nights

The staff is always a very pleasant and very helpful. The included breakfast is convenient and has something for everyone. There is plenty of parking and close to stores and restaurants.

2

Francisco

12 Sept 2024

·

Stayed 4 nights

Hotel needs to be updated, the access key system is old you have to keep going to front desk . Staff was nice, polite and educated. I’ll never come back to this facility.

10

Adam

12 Dec 2022

·

Stayed 7 nights

Very nice room for our extended stay. I like that coffee, hot coco, and a large variety of teas are available 24/7. We also like the fresh lemon or orange flavored water that is always in the lobby, not to mention the fresh chocolate chip cookies. The staff is very friendly and accommodating. This is where I will stay when working in the area.

6

Weston

4 Apr 2025

·

Stayed 3 nights

The hotel is just ok. Theres nothing else available in the area. The hotel looks like it had some renovations done recently and is in good condition. The fitness room is awful. Breakfast is very basic. It almost seems like the owners only want the bare minimum for everything. Patricia was a ray of sunshine though.

8

erin

23 Jun 2024

·

Stayed 1 night

It was pretty much the only hotel in town, but it was decent. Definitely overpriced but you can get away with that when the choices are limited I guess. No complaints about facilities

8

James

25 Jun 2025

·

Stayed 1 night

The staff was fantastic - professional and courteous. My room, the hallways, breakfast area were all very clean. However, the air conditioner in my room was barely working, the elevator shook continuously, the breakfast food was horrible (eggs cold, potatoes, hard as rocks), and the people across the hall from me had marijuana smoke coming out from under the door.

8

Elizabeth

26 Dec 2024

·

Stayed 1 night

Check in key didnt work. Had to go down to front desk again and ask gentleman to rekey. He did, then came with me to make sure it worked. It did and I thanked him.

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Cleanliness

Many guests found rooms and public areas clean, with several praising overall neatness. However, multiple reviews report dirty bathrooms or linens, lingering odors, and occasional pest sightings.

Related guest reviews

4

stephanie

30 Jul 2025

·

Stayed 2 nights

Upon checking into my room we waited about 20 minutes since there was only 1 staff member on site. When getting settled we noticed the room. Was dirty-sower had pubic hairs on the soap dispensers , floors dirty and worst off the beds had stains and what looked like dog hair under the covers. I called the front desk to get the room cleaned. I was told he was the only staff on site , no cleaning people until the morning. He offered to give us new sheets and blankets but we would have to change ourselves. When I explains that was unacceptable he as able to switch us to a different more suitable room.

8

Sandra

19 Jun 2024

·

Stayed 2 nights

My room was clean and comfortable. HOWEVER, The bath tub was DIRTY!! I could not take a bath the morning I was checking out. It was a one night stay, so I had to improvise using the sink for an old fashion bath. I reported to the housekeepers who were working my floor the morning I checked out. Also, I asked one of them to come into the room view the tub. They did.

8

James

14 Dec 2025

·

Stayed 1 night

friendly staff and a very clean room. Easy access to highway, plenty of free parking and an excellent breakfast in a dinning area. The only downsize was that their evening crew called us a full hour before our requested wake up call

4

Felicia

2 Oct 2024

·

Stayed 2 nights

Was bitten by bedbugs and I complained about it and NOTHING was done. I was told that a supervisor would call me back and no one took the time to get back to me. I spent nearly $650 for the 3 days

2

Ricardo

8 Jul 2024

·

Stayed 1 night

The room seemed dingy and dirty. The bathtub was disgusting. Sheets were stained. And box spring was exposed. My wife was unable to sleep because she felt as if bed bugs were present even though we did not see any.

4

Joseph

16 Jun 2025

·

Stayed 1 night

There were roaches in the room, the bed sheets w

10

John

29 Sept 2025

·

Stayed 1 night

Very clean

2

Roger

4 Aug 2024

·

Stayed 2 nights

Initial appearance upon arrival seemed fine BUT once we were given a room on the 2nd floor it became DISGUSTING !! Opened the door and immediately were subjected to a disgusting smell in entire room.Had the front desk come up to inspect and apparently he didn’t seem too worried !! We were given a different room but at least the room didn’t have that terrible smell, but still wasn’t that fresh either. The bathroom tub was disgusting and had Black mold around the edges .The smell was even throughout the hallway and was quite evident as soon as we got off elevator. We endured it for the 2 nights but stayed out off room as long as possible . Only booked this hotel for the location convenience for our purposes .

8

Dean

8 Nov 2025

·

Stayed 1 night

Room was clean and comfortable.

2

William

4 Aug 2025

·

Stayed 3 nights

The sheets weren’t clean, the shower was also dirty. The only upside was the staff who were nice and respectful.

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Rooms

Beds are often comfortable and some rooms are spacious. Recurring issues include weak or noisy HVAC, thin walls and hallway smoke odors, and occasional lack of in-room microwaves or dated TVs.

Related guest reviews

10

Delores

17 May 2025

·

Stayed 1 night

The breakfast wasn't good. Almost nothing to eat. Most everything was gone but it was still early. No one checked to refill. We didn't eat. The room was great, just the air-conditioning didn't work well room was to warm.

6

patricia

5 Sept 2023

·

Stayed 3 nights

Clean, friendly staff. Room smelt like cigarette smoke but was fine once I opened window. Little noisy on the weekend but overall a good reasonable place to stay when basically just sleeping and showering!

6

Kevin

19 Nov 2023

·

Stayed 2 nights

This Comfort Inn is located in a good location, is clean and has friendly staff. However, while sitting on my bed in my room, I could clearly hear the conversation of the people next to us, with them speaking in normal volume level. I was quite shocked at how thin the walls were.

10

Michael

19 Nov 2023

·

Stayed 1 night

heater was a bit noisy and sounded malfunctional in room 223

6

Joan

20 Jun 2025

·

Stayed 4 nights

The room size and king bed was very nice. The only complaint I have is the AC unit in the room (#227) was horrible it blew out warm air the 3/4 days I was there. The weather where I was, was in the 80's. Sleeping at night was very uncomfortable. I only used the top sheet to cover up because of the lack of AC.

4

Eric

7 Apr 2023

·

Stayed 2 nights

The tv didn’t work, the room didn’t have a microwave and the walls are super thin I could here the neighbors tv all night long

6

Cindy

11 Nov 2023

·

Stayed 1 night

There was no heat in our room. It wasn’t working. The front desk employee was going to give us more blankets but we had a second bed to use those. No other rooms available

10

Marta

5 Dec 2024

·

Stayed 1 night

Everything was nice. The only thing they don’t have inside the room is a microwave and the tv need to be update

10

Daniel

6 Sept 2025

·

Stayed 3 nights

Large room with premium beding made for a restful few days. Fast Internet also made work go well

10

David

7 Dec 2025

·

Stayed 2 nights

The beds were the best ive 3ver slept in a hotel by far

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Service

Service is frequently described as friendly and helpful, with smooth check-ins noted. Occasional problems include slow or understaffed front desk, housekeeping not servicing rooms, and inconsistent issue resolution.

Related guest reviews

10

James

28 Nov 2025

·

Stayed 3 nights

Great staff and breakfast

4

Christina

24 Oct 2024

·

Stayed 4 nights

Housekeeping would not give me more towels or soap when asked for. They would even try to come in the room when I put up the door sign up with no consideration

10

Sean

18 Sept 2025

·

Stayed 2 nights

The hotel was about what I expected, however the workers, Orlando and Patricia, were lovely and helped with any problem which arose. Terrific customer service.

10

Kristen

28 Sept 2025

·

Stayed 1 night

Very friendly and helpful checkin.

10

Antonio

20 Apr 2025

·

Stayed 1 night

Friendly stuff

2

Christina

27 Nov 2024

·

Stayed 5 nights

The staff was rude.When situations were brought up to them. They also had no consideration that people are sleeping and placed the tag on the door to not be disturbed. They threaten me to not accept my reservation, even though it was paid in full. The ac's in the room was very noisy. It was like an airplane landing in your room.

8

Liamel

29 May 2025

·

Stayed 1 night

Great customer service

2

Azariel

22 Jul 2024

·

Stayed 1 night

I never stayed the night. As soon as I walked into the room, I heard the room next door having a karaoke night. The halls smelled like marijuana and there were people hanging out all around the hotel. People were sitting in the parking lot and smoking. There seemed to be drug activity and drug users around and in the hotel. I didn’t feel safe at all. I asked could I switch rooms at first because the person next door was so loud. The front desk representative said I couldn't. I drove miles away and had to get up around 6am the next day. I just needed to rest. Then I asked could I switch my room to another partnering hotel. The front desk representative said it was impossible. He was very unhelpful and untrustworthy. He was calling out everyone’s room number, which is a huge NO. Please don't stay here. It's very sketchy and drug users stay here. I never stayed or even put my bags in the room. I end up staying somewhere else. A complete waste of money.

4

Dean

11 Oct 2024

·

Stayed 2 nights

The overall stay was pleasant. However, this was the second consecutive time I stayed here for two nights and my room wasn’t cleaned after the first night. Each time the housekeeper knocked on my door at 8:00 am and I was sleeping. Each time I spoke with the housekeeper as I was leaving my room for the day. But unforced after asking them to clean my room they failed to do so. I really like this hotel. But find it very unprofessional that you can’t check in until 3pm because they need to clean rooms, which I totally understand, but that means they have all day to get to clean your room and just because you don’t answer your door at 8 am doesn’t give them an excuse not to clean your room.

6

Rhaelene

16 Dec 2024

·

Stayed 1 night

Check in was very long , please do better next time thank you .

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Location

Convenient to Route 8 and practical for visiting New Haven and Waterbury, with some dining options nearby. Several guests mentioned easy highway access and parking; a few felt the area or atmosphere around the hotel could be unappealing.

Related guest reviews

10

John

31 Jul 2024

·

Stayed 4 nights

Was in town for my daughter wedding. The place was nice and clean quite was assessable to a few fast food an a restaurant. Walmart is right up the road there was a water park not too far from there as will, that area around the water park had a great walking path; and the people where friendly everyone passed an said hello. Breakfast was good an there was cookies, coffee and water out most of the day.I will say you need a your own transportation to move around this place. Everything is far away. Once at the hotel you can walk to a few fast food places. Nice place will stay again.

10

Michael

2 Jun 2023

·

Stayed 1 night

Convenient location

10

Pindaro

31 Oct 2023

·

Stayed 1 night

Obviously, the management is paying attention to this facility. The previous time I have stayed in a high brand name hotel and my experience with the Comfort In in Naugatuck was much better. Easy to access from route 8 and plenty of dining choices.

8

James

14 Dec 2025

·

Stayed 1 night

friendly staff and a very clean room. Easy access to highway, plenty of free parking and an excellent breakfast in a dinning area. The only downsize was that their evening crew called us a full hour before our requested wake up call

10

Adam

27 Dec 2024

·

Stayed 8 nights

This is a convenient location for my business trip. The staff is very friendly and the hotel is very nice. Local restaurants and stores are very good.

8

Jean

9 Jul 2024

·

Stayed 3 nights

This property is perfectly located just outside of New Haven and Waterbury. Very nicly located near a wonderful local coffee shop and pizza parlor.

8

erin

23 Jun 2024

·

Stayed 1 night

It was pretty much the only hotel in town, but it was decent. Definitely overpriced but you can get away with that when the choices are limited I guess. No complaints about facilities

10

Ramon

2 Aug 2025

·

Stayed 3 nights

Very nice location

10

Elizabeth

7 Mar 2024

·

Stayed 1 night

Great place! Reasonable price, convenient to highway, very nice folks, good breakfast, clean, great shower and room. Would highly recommend.

2

Azariel

22 Jul 2024

·

Stayed 1 night

I never stayed the night. As soon as I walked into the room, I heard the room next door having a karaoke night. The halls smelled like marijuana and there were people hanging out all around the hotel. People were sitting in the parking lot and smoking. There seemed to be drug activity and drug users around and in the hotel. I didn’t feel safe at all. I asked could I switch rooms at first because the person next door was so loud. The front desk representative said I couldn't. I drove miles away and had to get up around 6am the next day. I just needed to rest. Then I asked could I switch my room to another partnering hotel. The front desk representative said it was impossible. He was very unhelpful and untrustworthy. He was calling out everyone’s room number, which is a huge NO. Please don't stay here. It's very sketchy and drug users stay here. I never stayed or even put my bags in the room. I end up staying somewhere else. A complete waste of money.

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Dining

Breakfast feedback is inconsistent: many enjoyed it or found it adequate, while others reported limited choices, empty or cold items, and weak or old coffee.

Related guest reviews

10

Delores

17 May 2025

·

Stayed 1 night

The breakfast wasn't good. Almost nothing to eat. Most everything was gone but it was still early. No one checked to refill. We didn't eat. The room was great, just the air-conditioning didn't work well room was to warm.

10

Nancy

26 May 2025

·

Stayed 1 night

Very clean space, quiet. Confortable room, spacious, neat, plenty of supplies in the bathroom. Delicious breakfast!

10

Cindy

19 Aug 2023

·

Stayed 1 night

Coffee at the front counter was very old. Not changed often. I drink coffee throughout the day. The coffee maker in the room was missing the little tray for filter. However all else was great. Thank you kindly 🙂

8

Carol

24 Jun 2025

·

Stayed 3 nights

Clean, quiet, good breakfast and coffee. Convenient.

8

James

14 Dec 2025

·

Stayed 1 night

friendly staff and a very clean room. Easy access to highway, plenty of free parking and an excellent breakfast in a dinning area. The only downsize was that their evening crew called us a full hour before our requested wake up call

10

Adam

19 Feb 2025

·

Stayed 16 nights

The staff is always a very pleasant and very helpful. The included breakfast is convenient and has something for everyone. There is plenty of parking and close to stores and restaurants.

8

Scott

22 Jan 2025

·

Stayed 1 night

Overnight stay Breakfast was not very good Coffee was horrible

8

James

25 Jun 2025

·

Stayed 1 night

The staff was fantastic - professional and courteous. My room, the hallways, breakfast area were all very clean. However, the air conditioner in my room was barely working, the elevator shook continuously, the breakfast food was horrible (eggs cold, potatoes, hard as rocks), and the people across the hall from me had marijuana smoke coming out from under the door.

6

Christina

12 Jun 2024

·

Stayed 4 nights

Average room. Nice staff. Breakfast was okay. Same choices all four mornings. Coffee was empty 3 of the 4 mornings, had to wait a bit but nothing crazy. Good price for what you get.

4

Kenneth

17 Feb 2025

·

Stayed 1 night

There were no blankets on the beds! All they had were 2 thin sheets and it’s the middle of winter! The breakfast was terrible, the coffee was piss-warm.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$102
February	US$96
March	US$96
April	US$104
May	US$122
June	US$115
July	US$107
August	US$107
September	US$106
October	US$118
November	US$111
December	US$100

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $172
20 $94	21 $105	22 $110	23 $112	24 $112	25 $183	26 $184
27 $89	28 $98	29 $110	30 $111

Su	Mo	Tu	We	Th	Fr	Sa
				1 $112	2 $184	3 $184
4 $100	5 $103	6 $111	7 $112	8 $112	9 $184	10 $184
11 $104	12 $106	13 $109	14 $112	15 $112	16 $184	17 $184
18 $96	19 $97	20 $100	21 $100	22 $112	23 $184	24 $184
25 $94	26 $92	27 $101	28 $101	29 $93	30 $129	31 $142

Comfort Inn Naugatuck-Shelton, CT

Prices for Comfort Inn Naugatuck-Shelton, CT

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed with Sofa Bed (Efficiency)

Room, 1 King Bed, Accessible

Standard Room, 2 Queen Beds

Standard Room

Suite, 1 King Bed with Sofa Bed, Accessible

Guest reviews of Comfort Inn Naugatuck-Shelton, CT

Who stays here?

What guests think

Property policies

Check-in instructions

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Optional extras

FAQs about Comfort Inn Naugatuck-Shelton, CT

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