Is parking available at the hotel?

Yes, free self-parking is available on-site. However, parking is limited.

What type of breakfast is offered?

A complimentary continental breakfast is served daily from 6:00 AM to 9:30 AM.

Are pets allowed at the hotel?

Yes, pets are allowed in specific rooms only, with a fee of USD 25.00 per pet, per day. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 11:00 AM. Early check-in and late check-out are available for a fee of USD 25.00, subject to availability.

What accessibility features does the hotel offer?

The hotel features step-free entrances and wheelchair-accessible facilities, including public areas and rooms.

Where is the hotel located in relation to local attractions?

The hotel is located within a 5-minute drive of Prairie Spirit Trail State Park and Kanza Park. It is approximately 1.1 miles from Teen Park and 29.3 miles from the University of Kansas.

Does the hotel have a swimming pool?

Yes, the hotel features both indoor and outdoor heated pools.

What is the hotel's policy regarding children?

Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Does the hotel offer extra beds or cribs?

Cribs are available for a fee of USD 5.00 per night, and rollaway beds are available for a fee of USD 12.00 per night. Advance request or confirmation is required for availability.

SureStay Hotel by Best Western Ottawa

Average nightly price at SureStay Hotel by Best Western Ottawa by month, last 12 months (USD)
Month	Average price
January	US$67
February	US$70
March	US$76
April	US$76
May	US$87
June	US$84
July	US$74
August	US$75
September	US$76
October	US$84
November	US$75
December	US$70

What guests think

At SureStay Hotel by Best Western Ottawa, guests frequently praise friendly staff, convenient access to nearby shops and the university, and generally comfortable, spacious rooms, but note inconsistent cleanliness, recurring pool closures or cold water, and a basic, variable breakfast.

Some travelers mention thin walls, small bathrooms, and dated features that affect comfort. Maintenance issues such as key card failures, malfunctioning showers, and TV problems are also reported. Overall, expect a straightforward stay with basic amenities and noticeable variability in upkeep and breakfast.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple reviews report the pool closed or unheated, sometimes for extended periods. A few also note winter snow not cleared in parking or handicap areas, ongoing renovations, an ice machine outage, and no elevator to second-floor rooms.

Related guest reviews

8

Carol

22 May 2023

·

Stayed 1 night

We came to visit my grandkids as we do about 6 times a year. The room was great and beds were comfortable. This would be our go to motel except for the fact you can't swim in the pool which is a must for our grandkids. The pool is definitely NOT heated even though we were told it was. Will have to find a different motel for that reason alone :(

6

Michael

23 Jul 2023

·

Stayed 1 night

Property is under renovation breakfast was skimpy at best

10

Tamarie

15 Jan 2025

·

Stayed 1 night

Alot of snow in the parking area which made it slippery.

4

wiliam

27 Oct 2025

·

Stayed 3 nights

Pool was not available and had standing water. Bathroom floor needed cleaning. Shower curtain road was barely hanging on. A little more attention to room detail is needed. Ok place to stay overnight.

4

Jackie

19 Jul 2025

·

Stayed 2 nights

The pool was not open or working (trip was in July) Bathroom light would routinely go off after being on for 45min. Air conditioner was not on when entering room (trip was during July). Had to wait for several minutes to check in.

10

Candice

17 Oct 2023

·

Stayed 1 night

The staff and our room was very nice!! You could see that it was clean and taken care of. The only thing I would say was a issue is that the pool had signs on saying out of order for repairs and it looked like it had become the storage area. There was a group of guys that were sleeping in there playing loud music and drinking all night

4

Gale

30 Jun 2025

·

Stayed 1 night

I'll never stay here again. Card key barely worked, ice machine was not working, swimming pool was shut down.

4

Karin

30 Dec 2022

·

Stayed 19,353 nights

The staff was very nice. Breakfast was good. This is the second time we stayed here The first time was in the summer the indoor pool wasn't heated. So I couldn't swim eben my 10 year old grandson couldn't stay in the pool it was that cold. This time the heater was broke so we couldn't swim again. The website wasn't showing the pool was closed.

6

James

25 Oct 2025

·

Stayed 1 night

Pool was out of order, room was dirty

4

terry

10 Jan 2025

·

Stayed 1 night

Snow not removed for handicap access

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Cleanliness

Feedback is mixed: many guests found rooms very clean, while others reported pests, dirty bathrooms, and occasional stained or unclean items. Housekeeping thoroughness appears inconsistent across stays.

Related guest reviews

10

Bee

20 Aug 2024

·

Stayed 1 night

Easy to get to and parking right in front of the room. Nice breakfast items. Clean room.

2

William

10 Jun 2023

·

Stayed 1 night

incredibly dirty room. The door to the bathroom actually hit the toilet. Good staff and breakfast, but dirt leaves a big negative impression.

6

Paulo

12 May 2024

·

Stayed 2 nights

Front desk gentleman was great. Polite and friendly. Room was terrible. Bathroom dirty. Blood on wall and shower curtain stained.

10

Miranda

12 Mar 2023

·

Stayed 1 night

It was peaceful, the room was quiet and the hotel was easy to find. Check in went smooth and staff was friendly. The room was clean and stocked, the floor wasn’t carpeted in this pet friendly room, which is excellent.

10

Lynn

23 Oct 2023

·

Stayed 1 night

The rooms were very clean.

4

Thomas

2 Nov 2023

·

Stayed 2 nights

The gentleman at the front desk was very nice. We got to our room. There was bugs on the floor, hair in the corner of the room, Q-tips on the floor next to the nightstand, shower head was disgusting with mold and rust. Toilet paper holder and bath towel rack hanging from the wall.

2

Luke

25 Nov 2025

·

Stayed 1 night

Do not stay here they have a cockroach infestation

10

Brittany

8 Nov 2025

·

Stayed 1 night

Room was very clean, love the waffle maker

2

Aimee

30 Nov 2025

·

Stayed 1 night

The bed frame was broken there was cockroach coming out had to.put my service dog food up loud next door. Will not go back

10

Amanda

16 Mar 2023

·

Excellent property. The bed was as comfortable as mine at home, the staff was friendly and my room was clean and well cared for. Would stay here again in a heartbeat.

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Rooms

Beds are often comfortable and some rooms are spacious, but several guests mention thin walls, small bathrooms, dated features, and noise from adjacent rooms or appliances.

Related guest reviews

4

Dennis

20 Oct 2024

·

Stayed 3 nights

Room never cleaned during the 3 nights we were there. Card keys on door rarely worked. Walls thin so listened to snoring next door. Shower dripped 24 hrs and fridge made constant noises. Would not stay there again

10

Ariel

2 Apr 2025

·

Stayed 1 night

Great property for the cost. The bathroom is small and the towels are rough but I slept great on a comfortable bed and everyone was very friendly.

6

Bonnie J

21 Apr 2025

·

Stayed 2 nights

It was not anything like the pictures. The beds were comfortable. But all in all I was disappointed because I was expecting it to be like the pictures.

8

Sharon M

24 Nov 2025

·

Stayed 1 night

Nice spacious rooms

6

Christopher

8 May 2023

·

Stayed 2 nights

The room was ok, the bathroom was small. You almost had to stand in the bathtub to open the bathroom door to exit. Also the vent in the bathroom would stop working after a few minutes.

8

Gina

22 Oct 2023

·

Stayed 3 nights

This Best Western offered a comfortable bed and very clean room. It is a motel so if you are uncomfortable with doors opening to the outside, this property is not for you. Very friendly staff and nice basic breakfast.

10

Debbie

13 Mar 2024

·

Stayed 1 night

Very clean room. Comfy beds. Decor a little dated and some paint touch needed for scratches on the wall but overal good

10

Rebecca

30 Mar 2024

·

Stayed 1 night

Easy check in. friendly staff Roomy rooms.

8

Colette

10 Jun 2023

·

Stayed 2 nights

I liked that our room had hardwood floors- had a cleaner feel. Room was nice & big. Lots of room for our 3 adults to get our day going. A/C worked really great. Breakfast was a bit skimpy but the area was clean.

6

MArk

1 Mar 2025

·

Stayed 1 night

No hot water in shower… may need new shower faucet, refrigerator rattled all night. No sound barrier between rooms. Could hear guest in next room!

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Service

Service is frequently described as friendly and helpful, with smooth check-ins and responsive front-desk support; a few mentions of delays or billing issues appear.

Related guest reviews

10

mark

4 Aug 2023

·

There was a tornado the night I stayed there which knocked out the power for the whole county, but the staff immediately went door-to-door to make sure everybody was OK and offered them drinks and snacks.

10

David

4 Jun 2025

·

Stayed 4 nights

Friendly staff

10

Amy

16 May 2023

·

Stayed 1 night

Hotel was amazingly clean! Terry, front desk, was helpful, friendly, and knowledgeable. We’ll definitely be staying there again next time we are in town.

10

Jon

16 Jul 2024

·

Stayed 2 nights

The check in was easy and fast. Answered any questions we had. We encountered 3 different people at the front during our 2 day stay and they were all very friendly and helpful.

10

John

1 Jul 2024

·

Stayed 1 night

Linda, at the front desk, was very polite and efficient.

8

Scott

22 Nov 2024

·

Stayed 1 night

The staff was very nice

10

Jt

9 Dec 2024

·

Stayed 5 nights

Clean room, friendly staff

10

Rebecca

30 Mar 2024

·

Stayed 1 night

Easy check in. friendly staff Roomy rooms.

8

Jill

23 Apr 2023

·

Stayed 2 nights

Good price, helpful staff.

10

Kelli

28 Oct 2024

·

Stayed 1 night

Nice and clean, womderful front desk staff

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Location

Convenient for the university, interstate access, and many nearby restaurants and shops.

Related guest reviews

10

Bee

20 Aug 2024

·

Stayed 1 night

Easy to get to and parking right in front of the room. Nice breakfast items. Clean room.

8

marcelo

21 Oct 2024

·

Stayed 2 nights

it was in proximity to the college. the door key cards would sometimes fail and the door was hard to open

10

John

9 Oct 2023

·

Stayed 3 nights

Hidden gem! The staff were amazing, the room was cozy and clean, and the location was central to all sorts of amenities.

8

Rosa

18 May 2023

·

Stayed 1 night

It was good location and price. Thank you

8

Darrel

14 Aug 2024

·

Stayed 1 night

Location was good a lot of eating places near by. Noisy refrigerator.

8

Gina

22 Oct 2023

·

Stayed 3 nights

This Best Western offered a comfortable bed and very clean room. It is a motel so if you are uncomfortable with doors opening to the outside, this property is not for you. Very friendly staff and nice basic breakfast.

10

Joel

17 May 2024

·

Stayed 1 night

Property well maintained. Looks inviting and is. Reception area very neat and clean. Close to many food options.

8

Jeannine

30 Mar 2024

·

Stayed 1 night

The hotel was quiet and clean, the beds were comfortable and we enjoyed the breakfast. Lots of fast food restaurants within walking distance.

8

Juelis

23 Aug 2025

·

Stayed 4 nights

I like that it was close to the University. Walmart is Next door, and Restaurants are very close by. It was a very convenient Stay.

6

Thomas

1 May 2023

·

Stayed 1 night

Easy to get to.

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Dining

Breakfast feedback is mixed: some appreciated waffles, tea, yogurt, and basic items, while others found the selection skimpy or depleted later in the morning.

Related guest reviews

10

Bee

20 Aug 2024

·

Stayed 1 night

Easy to get to and parking right in front of the room. Nice breakfast items. Clean room.

6

Michael

23 Jul 2023

·

Stayed 1 night

Property is under renovation breakfast was skimpy at best

10

buffy

7 Sept 2023

·

Loved our stay.nice affordable place to stay.just wish for the risers at 9 am had a selection for breakfast.nothing left from early risers

8

Cynthia

2 Oct 2024

·

Stayed 3 nights

I especially appreciated the breakfast options of English Breakfast tea (teabags and hot water available all days of my stay), yogurt and fresh fruit (oranges and bananas during my stay).

8

Melvin

13 Mar 2023

·

Stayed 1 night

It was clean. The heat was not turned on in room and it was very very cold and took a while before we could take our jackets off. Check in great. Breakfast ok but no protein available. Would stay again

10

Brittany

8 Nov 2025

·

Stayed 1 night

Room was very clean, love the waffle maker

8

Helen

23 Oct 2023

·

Stayed 2 nights

Very clean room with plenty of lights and plugs. Comfortable bed and lots of pillows. Minimal breakfast offerings compared to some other places I've been, but completely adequate. Friendly workers. Older building with a crack between door and wall, but door locked securely. I would stay here again.

2

Christi

23 Nov 2023

·

Stayed 1 night

I don’t recommend this property at all, it was 150$ a night and the toilet didn’t flush, key didn’t work, sink didn’t drain, felt unsafe, felt like a really old motel that should never have had best westerns name on it, the breakfast was awful there was a waffle maker and granola bars, bananas as well as brownie bites that’s it nothing like the photos I am concerned with what they promised I wish the holiday inn express had a room but they were booked due to a marathon that was happening we drove up for it as my daughter was participating in it so they tripled the room costs for that day normally they are 40$ a night I am very disappointed in my experience at this hotel and will never stay again as the advertised amenities were not what we received

4

John

27 Oct 2025

·

Stayed 2 nights

TV - 1 channel only via remote. Manually changing chanels via cable box. Upon check-out, receptionist explained others having same problem........ Breakfast ? Should have been described as breakfast snack. Waffle, toast, yogurt or protein bars were only options. Very, very disappointing. <--simply due to this, next year I will stay elsewhere. Bed ? Mattress with Link Spring/Helical Spring design is unacceptable - way outdated. Squeaky and much more comfortable designs are available today.

10

Pamela

16 Oct 2024

·

Stayed 1 night

This is one of the best properties I've at which I've stayed. Clean, organized, wonderful continental breakfast (fresh, organized, great selection). But of particular note were the two fine young gentleman who handled my check-in. Kind, considerate, organized and concerned about my stay. Give those young men a promotion & a raise! They made me feel safe and well-cared for.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2 $91	3 $85
4 $78	5 $78	6 $77	7 $75	8 $93	9 $96	10 $100
11 $75	12 $76	13 $76	14 $88	15 $93	16 $102	17 $100
18 $93	19 $76	20 $76	21 $83	22 $88	23 $98	24 $96
25 $84	26 $76	27 $76	28 $76	29 $76	30 $92	31 $93

Su	Mo	Tu	We	Th	Fr	Sa
1 $80	2 $76	3 $76	4 $76	5 $76	6 $110	7 $91
8 $76	9 $76	10 $76	11 $76	12 $76	13 $79	14 $79
15 $76	16 $76	17 $76	18 $76	19 $76	20 $75	21 $76
22 $76	23 $76	24 $76	25 $76	26 $76	27 $76	28 $76
29 $76	30 $76

SureStay Hotel by Best Western Ottawa

Prices for SureStay Hotel by Best Western Ottawa

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Refrigerator

Standard Room, Multiple Beds, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Bathtub (With Sofabed)

Standard Room, 1 King Bed, Refrigerator & Microwave (With Sofabed)

Standard Room, 2 Queen Beds, Accessible, Bathtub

Standard Room, 1 King Bed, Accessible, Bathtub

Guest reviews of SureStay Hotel by Best Western Ottawa

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about SureStay Hotel by Best Western Ottawa

Prices for upcoming dates