Name: The Westin Richmond
Address: 6631 West Broad Street, Virginia, United States of America, Henrico County, US
Price range: US$181–US$478 per night
Rating: 8.45

What guests think

At The Westin Richmond, travelers frequently praise friendly, attentive staff, very comfortable beds, and a convenient location for the University of Richmond and highways, with many noting clean, modern spaces and a solid on-site restaurant and bar.

Some guests experienced housekeeping lapses, such as hair or stained carpets, and maintenance issues including elevator outages, temperature or hot-water problems, and occasional toilet or in-room device faults. Operational hiccups with early check-in, room assignment, or billing are noted, and breakfast or room-service quality is inconsistent compared with generally well-liked dinners and the bar. Free, easy parking, pet-friendly policies, and an optional Club level are appreciated. Expect a comfortable, convenient stay with occasional inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Free and convenient parking is highlighted, the Club level/lounge is valued, and the property is pet-friendly. Repeated complaints mention elevator outages and occasional issues with on-site EV chargers.

Related guest reviews

8

Ralph

27 May 2025

·

Stayed 3 nights

Nice building and the room was good. The location is convenient for a short drive to downtown Richmond. The pool and fitness center are very small, and at times overcrowded. Not great if you want a focused workout. The reservoir outside the hotel is a gem. Nice walking path. Worth a stroll.

10

Lynette

6 Sept 2024

·

Stayed 2 nights

The hotel is clean, modern, quiet and safe. The staff is friendly and helpful. There is plenty of parking. Easy drive to downtown Richmond. I thoroughly enjoyed my stay.

10

Tyler

25 Apr 2025

·

Stayed 1 night

Room for as nice clear and comfortable. Staff is outstanding. Walkable safe free parking.

10

R

26 Dec 2024

·

Stayed 1 night

The pool hours were accessible for our family. The front staff were friendly. We got a good night sleep before we continued our journey.

10

Patrick

29 Jan 2023

·

Stayed 1 night

Great stay, great reception but i did have a problem with the Tesla charger outside which stopped working in the middle of the night

10

Celiamanda

9 Nov 2024

·

Stayed 1 night

Everyone was beyond nice; property was impeccable. I stayed here for the convenience of being able to charge my car at the property and not having to drive to a supercharger. I found out late at night that out of four chargers that they have for Teslas only two are in commission and of course the two were occupied. I kept checking back every hour and the people, continue to charge the car. I had to drive between 15 to 20 minutes to and from to charge my car at a supercharger.

6

Jonathan

9 Jun 2024

·

Stayed 1 night

Wifi and TV didn't work in the morning. Very upsetting. Elevator worked on and off. Beds are always amazing! Reason why i always stay at a Westin!

10

Steven

22 Sept 2023

·

Stayed 4 nights

Excellent hotel stay. Loved being on the same floor as the executive lounge. This amenity and the staff working it were fantastic.

8

Allan

28 May 2023

·

Stayed 2 nights

Nice location with a nice lake and walking path.

2

Kevin

28 May 2024

·

Stayed 2 nights

The hotel experience was quite disappointing. One elevator was out of order and the other malfunctioned, causing us to wait over 20 minutes each time we needed to go to or from our room. In town for a wedding, we initially had to take multiple trips down the stairs. Eventually, we were allowed to use the service elevator, which, although a long walk, spared us the wait. On the wedding day, my wife had to lift her dress to avoid water on the floor while using the service elevator, all while dressed in formal attire. Overall, it was a very poor experience. We usually prefer the Westin, but maybe we'll consider a Hilton property next time.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: many describe very clean rooms and fresh-smelling spaces, while others report hairs in bathrooms/linens, stained carpets, dusty areas, and inconsistent housekeeping frequency.

Related guest reviews

4

Chris

31 Aug 2025

·

Stayed 1 night

Booked two queens. Got a king and then told me they overbooked hotel. Also sheets were possibly not laundered. Smell of women’s perfume on pillow cases

10

Karrie

18 May 2025

·

Stayed 1 night

Amazing! So clean and comfortable!

2

Brittany

25 Feb 2025

·

Stayed 1 night

Upon arriving in my room I noticed hair all over the bathroom and in the shower and the hotel moved my room down the hall only to find the same problem. Being tired I didn’t want to go through the hassle of moving again but did inform them of the same issue. I was then charged a $230 incidental fee after being told that it’s just a hold in case the room gets messed up or things are ordered through room service. However, no such thing was done and I brought my own food with me and all I did was shower and sleep then checked out the next day

4

Kiara

15 Jul 2024

·

Stayed 3 nights

In judging the previous reviews, I noticed most folks seemed to have had a positive experience at this Westin location. That being said, there were those negatives reviews that stuck out to me that should have had me to consider staying somewhere else. Here’s short of it all. This property is aesthetically beautiful from the outside. Once inside the lobby the front desk decor looks pretty nice. My room on the other hand was not up to par. Especially since these rooms around $200/night. There was hair in the shower, small spots of blood on the comforter and the carpet was soiled in the hallway and in my room as well. Lastly, when I preparing to check out, there was no one at the front desk. A couple of minutes later someone comes from the bar area and asked me if I’m checking out and how did I want my receipt. Not “How was your stay?” Overall this place is underwhelming and not worth the money in opinion. I will not be returning in the future.

10

CRYSTAL

20 Jan 2024

·

Stayed 5 nights

I really enjoyed my stay at this property. It was clean and service was lovely. No hassles over Wifi or bottled water, which I really appreciated. The food in their on-site restaurant was tasty! Ample room to sit in the lobby and work or comfortably sit and chat. If I’m ever in Richmond again, I’d stay here again for sure.

2

Krystal

20 Sept 2023

·

Stayed 4 nights

I had high hopes for the Westin but was greatly disappointed in the rooms and but most of all the lack of cleanliness. There is nothing worse than arriving to your room and seeing hair from previous guest as you peel back the linens, hair in the shower and bathroom floor, and a broken toilet that doesn't flush. The rooms are not turned over on a daily basis, they had a every other night pattern which would have be helpful to know at check in. But even after then room was turned over, and new towels restocked the same hair strands are still on the desk and lamp. ZERO attention to detail and taking a shower made me cringe!

2

Kathleen

21 Jan 2024

·

Stayed 1 night

The room had terrible stains in the carpet. It was so disgusting that I had to bathe my dogs after leaving your hotel. Never ever have I stayed in a hotel that looked so dirty. You should remove all horrific stains before renting a room or keep it out of commission. I would have taken pictures of the deplorable carpet condition if I had planned on providing a review just so you could understand what state the room was in.

10

Patrick

29 May 2024

·

Stayed 1 night

Excellent, clean, and quiet. All important. Rooms all have been recently renovated.

10

Raymond

25 Aug 2025

·

Stayed 1 night

This property was fantastic. The staff was very very nice. The food from the bar was phenomenal. The showers were phenomenal. The rooms were clean beautiful place.

6

Sarah

9 Oct 2023

·

Stayed 2 nights

This was once likely a nice hotel- it needs some TLC. We weren’t sure our bed linens were all that clean and they didn’t seem to fit the bed properly. No one attended our room so we had to get clean towels, that were also old and worn. Lukewarm showers in a bathroom with worn out fixtures. We had an odd check in experience as well. The restaurant is nice however.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable—often noted for very comfy beds, quiet spaces, and some recently renovated floors. A number of guests report maintenance problems such as faulty toilets, weak hot water or HVAC, noisy/fridge issues, and occasional Wi‑Fi/TV or bathroom fixture faults.

Related guest reviews

6

lilli

13 Apr 2025

·

Stayed 5 nights

Room was comfortable Andresen quiet

8

Danielle

20 Jan 2023

·

Stayed 1 night

I liked the hotel, however the temperature did not seem to work very well and the fridge started to make a super loud noise

10

Jesse

16 Jun 2024

·

Stayed 1 night

Just as when my wife and I stayed there three years prior, the beds are always super comfy. Our view from the seventh floor was beautiful. The real highlight to the trip was the stellar service from Kelsey, the food and beverage manager, and Lauren our server/bartender at hotel restaurant, Small Batch. They both were super friendly and an attentive to our needs. We look forward to staying there again soon

10

Priya

21 Apr 2025

·

Stayed 1 night

The rooms were extra spacious and very thoroughly cleaned. I would have liked basic amenities in the bathroom such as a showercqp but it wasnt the end of the world!

6

Jonathan

9 Jun 2024

·

Stayed 1 night

Wifi and TV didn't work in the morning. Very upsetting. Elevator worked on and off. Beds are always amazing! Reason why i always stay at a Westin!

6

Gary

24 Sept 2023

·

Stayed 1 night

No hot water and unable to contact the front desk

10

Patrick

29 May 2024

·

Stayed 1 night

Excellent, clean, and quiet. All important. Rooms all have been recently renovated.

10

Dale

14 Apr 2024

·

Stayed 1 night

Incredibly comfy beds

6

Christopher

13 Oct 2024

·

Stayed 1 night

Booked a king roombwascyold at check in that there was a glitch in reservation by 3rd party. Toilet wasn't working in room in morning. Very surprised for Marriott property i have stayed numerous times.

8

Kevin

17 Jul 2023

·

Stayed 1 night

Very comfortable business hotel, although I stayed during an overnight visit with friends. My pet peeve, however, are simple repairs that are needed in the bathrooms. The toilet seat was loose, the sink spout was loose, and the show leaked through the door to create a large puddle. These are all simple issues that should have been fixed between residents.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff interactions are widely praised as friendly, professional, and attentive across the front desk, bell service, and restaurant. However, a recurring minority cite early check-in or room-assignment mixups and occasional billing or payment handling frustrations.

Related guest reviews

10

Shannon

2 Jul 2023

·

Stayed 1 night

Amanda at the front desk was the best! Her customer service and personable nature were a perfect start to the visit!

4

Christopher Carter

11 Dec 2023

·

Stayed 3 nights

Flew in at Midnight and after already paying and booking for a room the staff at the front desk did not know how to work the credit card machine. Using a Corporate credit card with no pin the employee says that we must use a debit card. Never had that happen before. As I swiped the card it required a pin. Checking out the ladie was rude and would not give me a print out receipt as requested because she told me that I did not need it. Left Sunday morning to fly back home and found that they closed the restaurant so no breakfast or coffee. This was not disclosed to us prior to staying or checking in. Made it so we could not have food for the rest of the day due to a 8 hour flight. Very disappointing as we stay here every year but next year will change.

4

Daniel

24 Jun 2024

·

Stayed 1 night

Old and not clean for a Westin hotel Front desk manager seemed reluctant with poor customer service. Ordered a chicken dish from the restaurant, but trashed it as the chicken seemed under cooked. Thought about calling the restaurant for a refund but thought too much hassle:( Never coming back to this Hotel and I will be more cautious with booking Westin and Marriott.

10

Garry

14 Jan 2025

·

Stayed 4 nights

The staff is what made this visit such a memorable one

10

Edward

20 Apr 2023

·

Stayed 1 night

What stoodnoutbthe most wasnthe exceptional service provided by "Mark" the bellman. All hotels around the world need a "Mark" to interact with their customers. He was truly exceptional. Also, "Hunter" at the front desk had an engaging personality that would bring a smile to anyone whether they were having a good day or a bad one. These two employees exceeded my expectations.

10

Andrew

20 Feb 2023

·

Stayed 1 night

The staff at this hotel are fantastic. I travel to this Westin often and they are some of the best I have come across at any hotel.

10

Vanessa

7 Jul 2025

·

Stayed 1 night

Front desk personnel was amazing!

10

Crystal

30 Nov 2024

·

Stayed 1 night

The entire check in process was quick and smooth and the staff is very polite and courteous.

10

Nicole

20 Feb 2023

·

Stayed 1 night

Westin bed was extremely comfortable. The staff at desk and restaurant/bar were very friendly and helpful.

6

Carolyn

10 Nov 2025

·

Stayed 1 night

Check-in needs improvement. Why send an email that a guest can check-in early only to arrive and there are no rooms available.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient for the University of Richmond and highway access, with an easy drive to downtown and a pleasant reservoir walking path. Less suitable for walking to historic sights.

Related guest reviews

8

Liza

6 Mar 2023

·

Stayed 1 night

Good location

8

Wynne M.

24 Apr 2023

·

Stayed 4 nights

At a conference next door. Very easy to walk and felt safe. Good restaurants close as well.

8

Ralph

27 May 2025

·

Stayed 3 nights

Nice building and the room was good. The location is convenient for a short drive to downtown Richmond. The pool and fitness center are very small, and at times overcrowded. Not great if you want a focused workout. The reservoir outside the hotel is a gem. Nice walking path. Worth a stroll.

10

Lynette

6 Sept 2024

·

Stayed 2 nights

The hotel is clean, modern, quiet and safe. The staff is friendly and helpful. There is plenty of parking. Easy drive to downtown Richmond. I thoroughly enjoyed my stay.

10

William

21 Jun 2024

·

Stayed 2 nights

Great hotel. Location is good if you have business in the area, but it’s not close for walking to historic parts of Richmond. I was in town for business so it was good for that purpose.

8

Kristi

31 Jul 2023

·

Stayed 2 nights

Convenient to UR and surrounding areas

10

Julia

27 Mar 2023

·

Stayed 1 night

Pet friendly. Location.

10

janet

31 Mar 2024

·

Stayed 1 night

Perfect off I64 but still quiet and relaxing. Plenty of dining options nearby ask the Concierge!!

10

Michael

22 Aug 2025

·

Stayed 1 night

Clean and comfortable hotel close to Richmond University

8

Allan

28 May 2023

·

Stayed 2 nights

Nice location with a nice lake and walking path.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

On-site dining and the bar receive frequent compliments, especially for dinner and overall quality. Breakfast and room service draw mixed feedback, with reports of undercooked items, slow or inaccurate service, and a closure on one morning.

Related guest reviews

8

VALERIE

21 Oct 2024

·

Stayed 1 night

The hotel was very nice and easy to find. There were a few little things in the hotel that were less than perfect (stain on rug, broken shelf in shower, shower floor could've used a scrub) but overall it was great and we loved the big, fluffy blankets! My biggest (and only real) issue was the waffle and pancakes we ordered from room service breakfast were very much undercooked and only partially edible. That being said, i would stay here again, but go out for breakfast.

4

Christopher Carter

11 Dec 2023

·

Stayed 3 nights

Flew in at Midnight and after already paying and booking for a room the staff at the front desk did not know how to work the credit card machine. Using a Corporate credit card with no pin the employee says that we must use a debit card. Never had that happen before. As I swiped the card it required a pin. Checking out the ladie was rude and would not give me a print out receipt as requested because she told me that I did not need it. Left Sunday morning to fly back home and found that they closed the restaurant so no breakfast or coffee. This was not disclosed to us prior to staying or checking in. Made it so we could not have food for the rest of the day due to a 8 hour flight. Very disappointing as we stay here every year but next year will change.

4

Daniel

24 Jun 2024

·

Stayed 1 night

Old and not clean for a Westin hotel Front desk manager seemed reluctant with poor customer service. Ordered a chicken dish from the restaurant, but trashed it as the chicken seemed under cooked. Thought about calling the restaurant for a refund but thought too much hassle:( Never coming back to this Hotel and I will be more cautious with booking Westin and Marriott.

6

Paul

14 Sept 2025

·

Stayed 1 night

We were given keys to a room when we arrived (around 6:15pm) and opened the door to find it unserviced and not ready. When reassigned a room, the toilet would run on evry 10 minutes or so. On the plus side, the restaurant was very good.

10

kevin

22 Apr 2024

·

Stayed 1 night

Stayed here on the way to NJ coming up from Florida. Comfortable beds, clean room, efficient and friendly check in. We ate dinner in the restaurant which was excellent. fast friendly service nice menu, good food. If I had to say anything negative it was about breakfast before we left. Server was not nice, order took a long time, order was incorrect and cold. Overall great experience!

10

Jesse

16 Jun 2024

·

Stayed 1 night

Just as when my wife and I stayed there three years prior, the beds are always super comfy. Our view from the seventh floor was beautiful. The real highlight to the trip was the stellar service from Kelsey, the food and beverage manager, and Lauren our server/bartender at hotel restaurant, Small Batch. They both were super friendly and an attentive to our needs. We look forward to staying there again soon

10

Shawn

4 Jun 2024

·

Stayed 1 night

Wonderful property! Great restaurant and helpful staff

10

CRYSTAL

20 Jan 2024

·

Stayed 5 nights

I really enjoyed my stay at this property. It was clean and service was lovely. No hassles over Wifi or bottled water, which I really appreciated. The food in their on-site restaurant was tasty! Ample room to sit in the lobby and work or comfortably sit and chat. If I’m ever in Richmond again, I’d stay here again for sure.

4

Kathryn

30 May 2024

·

Stayed 1 night

This was our second stay here. Our first stay was excellent this stay not so much. Hallway carpet was very stained. Room service dinner and breakfast was bad.

10

Raymond

25 Aug 2025

·

Stayed 1 night

This property was fantastic. The staff was very very nice. The food from the bar was phenomenal. The showers were phenomenal. The rooms were clean beautiful place.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$208
February	US$216
March	US$243
April	US$213
May	US$232
June	US$230
July	US$213
August	US$224
September	US$244
October	US$308
November	US$229
December	US$206

Su	Mo	Tu	We	Th	Fr	Sa
				1 $228	2 $253	3 $253
4 $221	5 $253	6 $415	7 $265	8 $207	9	10 $311
11 $221	12 $241	13 $249	14 $272	15 $237	16 $253	17 $242
18 $241	19 $253	20 $242	21 $241	22 $286	23	24 $276
25 $219	26 $241	27 $242	28 $242	29 $230	30 $241	31 $241

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $253	18 $253	19 $253
20 $181	21 $246	22	23 $478	24 $242	25	26 $334
27 $209	28 $449	29	30 $299

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom (Mobility Accessible, Roll-In Shower)

Traditional Room, 2 Double Beds

Traditional Room, 1 King Bed (Hearing Accessible)

Suite, 1 Bedroom

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Traditional Room, 2 Queen Beds (Mobility Accessible, Tub)

Traditional Room, 2 Queen Beds

Traditional Room, 2 Double Beds (Hearing Accessible)

Traditional Room, 1 King Bed (Mobility Accessible, Transfer Shower)

Traditional Room, 1 King Bed

Suite, 1 Bedroom, Corner

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about The Westin Richmond

Have a question?

Prices for upcoming dates