Hilton Garden Inn Jacksonville Orange Park

We were given an accessible room when we booked a standard 2 queen room, the tv in our room did not work, the hot tub did not work and the pool and hot tub were dirty. When we complained at the front desk, the staff said “sorry”. There were no amenities as advertised and no tv either. This stay was terrible and I would like a refund.

The elevators took forever to arrive.

Front desk very welcoming, rooms are clean and A/C worked fantastic. The pool is simple and nice. Other than a worker complaining to her boss at 7am in the hallway, breaking the sound barrier the stay was good!

The staff and breakfast were amazing! The pool area and grounds were somewhat messy and the elevator was very shaky…a little scary. Our room smelled horrible, the TV didn’t work there was yellow “liquid” under the phone when we moved it. We asked about the TV and since it was a Sunday night they did move us to another room. I picked this hotel because it was a Hilton and have always had great experiences with them. I don’t like to leave a bad review:( The cleanliness in the lobby was great but the room not so much:)

Hotel is pretty new, nice and clean. Staff were nice. Bar and restaurant on site, food was pretty good. Definitely will stay here again

We got a junior suite and the TV kept saying channel off air. We asked the front night shift about it and he did not have someone go up to our room to check it. The reason I got a junior suite was. C we had a kid with us. I spent 400.00 on a room to where one tv wasnt working and ice machiens were broke or empty and couldnt keep our drinks or food old on top of that

This was my first time staying at a Hilton. Highly recommended. We stayed for six nights. Friendly staff and front desk. Clean and spacious rooms. Surrounding and common areas are pristine and inviting. Ample parking and walker accessible to dining options. Conveniently located to NAS Jax and I-295. My family and I will be back.

Everything was great except, the elevator took far too long to come when summoned. It was very slow. Also, parking is shared with a retail village with restaurants so you may have to park a block away.

LOVE LOVE LOVE the staff!! Kelli the bartender is awesome. The front staff all of them wonderful!! The food was great!!

Nice for the price! Easy to park and go.

The room was clean and comfortably, not noisy. The accommodations were grest.

Checked into hotel, unpacked, got settled in room 317 which had a huge mold stain in the ceiling! Complained to front desk, Sara changed our room to 311. Had to re-pack everything and move to the different room. One would think when the room was cleaned and put in rotation for service the cleaning people should have noticed the mold!!!

Nice and clean

The staff and breakfast were amazing! The pool area and grounds were somewhat messy and the elevator was very shaky…a little scary. Our room smelled horrible, the TV didn’t work there was yellow “liquid” under the phone when we moved it. We asked about the TV and since it was a Sunday night they did move us to another room. I picked this hotel because it was a Hilton and have always had great experiences with them. I don’t like to leave a bad review:( The cleanliness in the lobby was great but the room not so much:)

1st thing Due to an error with expedias payment to the hotel when I arrived after 15 hours of driving I had to call Expedia and ask them to fix the payment error. My payment to Expedia went through but Expedia’s payment did not. Took over 30 min to rectify. Then we go to the room and there is urine and hair on the toilet. We also find a ball on the floor. We call the front desk and they argue with us that the room was cleaned. They had no housekeeping so they had to give us a new room. No problem. Room was nice and clean. Very comfortable. So through Expedia I paid for breakfast it was $10 extra when booking. We went to get breakfast and the hotel said it wasn’t included. It was $14.95 per person. So that was a huge waste of money. Overall it’s a ok hotel but Expedia was a huge problem. I have been using Expedia since the beginning but I may bail due to so many issues. I tried to get my money back for breakfast I prepaid for but they argued with me too.

Me encanta este hotel, siempre que voy todo esta muy limpio y ordenado

Clean room staff pleasant

Staff were so helpful, kind, and accommodating. The room was also very clean and beautiful. Loved our stay

Cleanliness

There was two piles of hair in the room which intake that the room was clean along with hair in the bath room

Beds were comfortable

The room was clean and comfortably, not noisy. The accommodations were grest.

Check in great! Accommodating in my request of a room withoutprior pet in it. why don’t hotels ensure that they have rooms for guests that has not had a pet in it… for multiple reasons. all staff were great. comfortable bed ,like the walk-in shower. like the new hotel and cleanliness but the room AC/heat unit clicking on and off kept me awake at night.

Nice and Quiet

Very modern and clean

We got a junior suite and the TV kept saying channel off air. We asked the front night shift about it and he did not have someone go up to our room to check it. The reason I got a junior suite was. C we had a kid with us. I spent 400.00 on a room to where one tv wasnt working and ice machiens were broke or empty and couldnt keep our drinks or food old on top of that

The room was extremely run down. At 8 am when we got up we tried to open the curtains and they were fullnof holes and teared. Whenbopening the a piece of metal 10 ft long by 6 inches fell hitting by 4 year old grandson on the head. The manager came up and said she woul give my grandson a treat and comp us a night. At check out she was not there and no comp was as done. I have pictures if needed. I will report this to Hilton since we filled an incident report.

It’s your typical Hilton Garden Inn. Only used it for a place for our dogs during our Open House. Beds are stiff as a board. Conveniently located next to the freeway & dining options. WiFi worked.

The problem was we were given a room with broken automatic window blinds which didn’t work. Also had to replace the coffee maker. We stayed a 2nd night. I was told at the front desk all the rooms were booked and wasn’t able to use Expedia had to use front desk to make the reservation. Cost an extra $50 for the stay. Never stay at a Hilton Hotel again. Over Rated.

Clean hotel in a convenient Orange Park location. Friendly staff. The only con is, since pets allowed, there were a couple of dogs barking at night making sleep difficult.

I reserved this room for my son and daughter-in-law as they were evacuating from Hurricane Helene. The front desk clerk was incredibly rude and refused to let them check in. After speaking with two managers, they were finally approved to check in. I think the front desk staff should have a refresher course on customer service and empathy for those affected by a natural disaster.

Clean property with friendly and helpful staff.

Everyone was super friendly and helpful. Rooms were very clean and comfortable.

I was sent an email by Hilton after I booked and paid for my room on hotels.com that prompted me to download Hilton Honors to not have to check in at the front desk and have a digital key sent to my phone app. This was a service that I was excited to use on a day when I knew I’d be exhausted checking in. The front desk here made me do the whole thing over again, couldn’t print any paper for me, and it was an irritating waste of time to download the app and put all my payment info in.

The check in HORRIBLE

Excellent stay with top notch service!

Very nice hotel, appears new or newly renovated. Staff was super accommodating, helpful & friendly. Will definitely make it my go-to place in So. JAX

Staff were so helpful, kind, and accommodating. The room was also very clean and beautiful. Loved our stay

We were visiting family that live there. It started out with the front desk person arguing on whether my hotel was paid for. After showing the receipt and credit card multiple times, they attempted to charge with card on file AGAIN for $800 dollars. My credit card then cancelled my card thinking it was fraud. It did get worked out, however it was me that worked it, no effort on their part. The weekend staff was rude and condescending. I asked if my room can be cleaned since it was 2 days of grandkids in and out of it. I was told they don't have cleaners because they are short staffed and then asked if I could just pick up the trash and they would give me towels. The manager did attempt to resolve issues by apologizing. it's way to long to explain. The day I was leaving there was a new person whom hadn't been there all weekend. She asked me if I was checking out because it was 11am. I explained I had worked out a late check out the previous day with staff. Then I said, WAIT you know nothing about it. She said it was no problem and she would advise the cleaning staff. I passively aggressive remarked "Oh wait you have cleaning staff?" I walked away and then came back to apologize for my statement. She asked me what had happened. She listened very well. I explained we had a large group of people and everything that had happened. She told me she was the General Manager. I was very impressed with her. I felt like this isn't how this hotel is typically run but I felt like she was is

The accommodations were clean and comfortable. The wii connection did not work as instructed, but did after consulting the stall the next morning. On the night of arrival and the wii not working, a call to the desk using all the published phone numbers went un answered. This occurred about 8 pm. Everything was corrected the next morning, but what "otel" business doesn't man the desk at 8 pm? Otherwise it was a nice stay..

I liked the convenience of hotel location and accessibility.

Convenient location for the event we attended.

Made up planned overnight stop here. Front desk immediately gave us the bottomline price. Were super helpful to give us a great huge room on 1st floor. Right off 95 with lots of places to grab food or walk around to stretch your legs. SO clean and the bed was so nice I would have slept for days if I could have. Breakfast looked good but unfortunately was not included. To pricey to splurge on and get back in the car to drive far. Will definitely stay here next time - quiet off the main drag. And next time will make it a couple of days!

It’s your typical Hilton Garden Inn. Only used it for a place for our dogs during our Open House. Beds are stiff as a board. Conveniently located next to the freeway & dining options. WiFi worked.

This was my first time staying at a Hilton. Highly recommended. We stayed for six nights. Friendly staff and front desk. Clean and spacious rooms. Surrounding and common areas are pristine and inviting. Ample parking and walker accessible to dining options. Conveniently located to NAS Jax and I-295. My family and I will be back.

Great location close to a lot of stores, clean room , cozy bed , well lit bathroom and room

Everything was great except, the elevator took far too long to come when summoned. It was very slow. Also, parking is shared with a retail village with restaurants so you may have to park a block away.

Very convenient and centrally located.

Pleasant staff. Good location.

Great location great staff

Liked everything about hotel but the price of breakfast at $14.95 was too expensive when you can get similar breakfast for free at another hotel.

Our stay was a great stay. Very professional staff. Great breakfast.

Made up planned overnight stop here. Front desk immediately gave us the bottomline price. Were super helpful to give us a great huge room on 1st floor. Right off 95 with lots of places to grab food or walk around to stretch your legs. SO clean and the bed was so nice I would have slept for days if I could have. Breakfast looked good but unfortunately was not included. To pricey to splurge on and get back in the car to drive far. Will definitely stay here next time - quiet off the main drag. And next time will make it a couple of days!

The staff and breakfast were amazing! The pool area and grounds were somewhat messy and the elevator was very shaky…a little scary. Our room smelled horrible, the TV didn’t work there was yellow “liquid” under the phone when we moved it. We asked about the TV and since it was a Sunday night they did move us to another room. I picked this hotel because it was a Hilton and have always had great experiences with them. I don’t like to leave a bad review:( The cleanliness in the lobby was great but the room not so much:)

Hotel is pretty new, nice and clean. Staff were nice. Bar and restaurant on site, food was pretty good. Definitely will stay here again

Other than not having a continental breakfast, it was great.

LOVE LOVE LOVE the staff!! Kelli the bartender is awesome. The front staff all of them wonderful!! The food was great!!

Should include free breakfast or have more options for the buffet that’s $15