Hilton Garden Inn Detroit/Novi

The pool was very small and no hot tub other then that all was good

easy parking

The front desk guys on 12/28 check in were amazing! Super attentive and friendly, we came for a staycation to swim in the pool. The pool was amazing, perfect for my kiddo. Not too deep and the perfect quaint size.

Indoor pool

This hotel was clean and comfortable. The staff at the front desk and bar/restaurant area were very friendly and accommodating for our large group. Special shout out to Matt and Ekaterina for going above and beyond for us. It made the stay ten times better.

One lady at front desk extremely grouchy other lady was nice. Seemed pretty dated for a Hilton. Breakfast was good but should have been free. Good cookies. Small pool. Stiff beds

The restaurant wasn’t open the days we stayed Sunday evening and Monday. The only saving grace was a cross the street there are a couple restaurants.

Let me just start being by saying that the staff working this hotel were absolutely wonderful. Everyone we met was friendly and attentive to our needs, especially the bartender who was also working the morning breakfast buffet. I booked this hotel for my daughter’s birthday based on a few things… the rooms being soundproofed, the pool, the restaurant, and option for room service. Firstly, the pool was very cold and gave my 5 year old an awful rash that made it difficult for her to sleep (she did rinse the chlorine off afterward). The rooms did not seem to be soundproofed enough as I could clearly hear the conversation that our neighbor was having on the phone until 1am which made sleeping difficult. The mini fridge in our room made an awfully loud buzzing noise most of the night, the toilet was not secured properly to the floor and rocked when sat on and the shower made a high pitched sound when in use. I felt for the most part the room was clean but there were definitely some maintenance issues that needed to be addressed. Lastly, the restaurant not being open was a major bummer as we have small children and hadn’t planned to leave the hotel for food. For my daughters birthday she wanted for be able to stay in the room, watch a movie and have room service delivered but obviously could not do that as room service was shut down with the restaurant being closed. I wish during the booking process that it had been made known that these amenities wouldn’t be available.

Very nice hotel. Not much in terms of shopping or dining in the neighborhood. Nice bar in the hotel with food and drinks

Great stay location. Excellent front desk customer service. Clean common areas including gym pool areas. Clean room and comfy bed. The ac was not consistent but the room was comfortable. The exterior of the property ( landscaping and lot areas)need some TLC but it was a safe location and close to shopping and restaurant areas. The night I stayed was quiet too! Highly recommended based on my personal 1 night stay-cay experience ****.5

One of the cleanest, nicest hotels I have stayed at in a long time. The staff clearly takes pride in their work and want their customers to have a great experience. When we arrived, there were cookies at the front desk and we were greeted promptly and in a friendly manner. While we were there, the front lobby was mopped at least 2 times, showing the amount of effort put into cleaning. We could even see that the cleaning staff were opening drawers and checking those while cleaning the empty rooms. Very happy with the stay and will stay again next time I am in Detroit.

the place was filthy

Room was very clean

Very clean property and room

Amazing staff and super clean.

Excellent property modern and clean. Nice breakfast in the morning. Would definitely stay again.

Very clean lobby and the room

My wife and I had reserved a room recently and quite disappointed when we found a couple blood stains on the blanket on the bed. When I had taken the blanket down stairs to show the clerk, he had stated that he couldn't tell what it was; when my wife and I could clearly see what it was. He had apologized and gave us 2 of the thin blanket because there were no clean thick blankets and could not look for more because he was the only staff member working. He then offered me something free of my choosing from the gift shop. I'm sorry but a water, pop, beer, or small snack was not going to make up for this inconvenience especially after I had already bought stuff from the gift shop before we went up to our room. The next morning my wife and I went to the front desk to check out and explain our frustrations and the staff proceeded to express how sorry they were and refunded our purchases from the gift shop the previous night.

The staff was so helpful and very welcoming, the room was clean, breakfast was hot and delicious 10/10. I will definitely be back again!!

Was there visiting family. Hotel was very clean from the rooms to hallways to the lobby. Staff was polite.

The staff, especially Rick, was very cooperative; the breakfast was good, and the room was very clean and spacious. My parents and I really enjoyed our stay and so I definitely recommend this hotel

The refrigerator was noisy during the night.

Honestly was a bit disappointed. The hotel is dated. The room had a musty smell to it. It was very much average at best. I think the best part about the room was the free toiletries that were provided were really nice. The staff were absolutely amazing and friendly though!

Loved our stay!! We were checked in very quickly went to our room and everything was exactly how the pics were online. Front desk was very attentive asked if we needed anything and made sure we had everything we needed. Bed was was VERY comfortable and room was huge!! Will definitely stay here again when we come back to visit!!

It was very good overall, bed was not comfortable, stayed 3 nights, think it’s time for an upgrade, pretty hard and uncomfortable.

One lady at front desk extremely grouchy other lady was nice. Seemed pretty dated for a Hilton. Breakfast was good but should have been free. Good cookies. Small pool. Stiff beds

The staff as so friendly! Our first room had quite a musty/moldy odor. They quickly gave us another room that as much better. However, the city was under a boil water notice and we were not informed. We were filling our water bottles, brushing our teeth, etc. and had no notice that we were not supposed to drink the water. Very disappointed in the lack of communication.

Let me just start being by saying that the staff working this hotel were absolutely wonderful. Everyone we met was friendly and attentive to our needs, especially the bartender who was also working the morning breakfast buffet. I booked this hotel for my daughter’s birthday based on a few things… the rooms being soundproofed, the pool, the restaurant, and option for room service. Firstly, the pool was very cold and gave my 5 year old an awful rash that made it difficult for her to sleep (she did rinse the chlorine off afterward). The rooms did not seem to be soundproofed enough as I could clearly hear the conversation that our neighbor was having on the phone until 1am which made sleeping difficult. The mini fridge in our room made an awfully loud buzzing noise most of the night, the toilet was not secured properly to the floor and rocked when sat on and the shower made a high pitched sound when in use. I felt for the most part the room was clean but there were definitely some maintenance issues that needed to be addressed. Lastly, the restaurant not being open was a major bummer as we have small children and hadn’t planned to leave the hotel for food. For my daughters birthday she wanted for be able to stay in the room, watch a movie and have room service delivered but obviously could not do that as room service was shut down with the restaurant being closed. I wish during the booking process that it had been made known that these amenities wouldn’t be available.

I checked in with my colleague and they put me in the room beside them. Honestly? Also the walls were very thin I could hear them cough and other rooms turn their TV on. Otherwise fine but will not be returning with such lack of common sense.

Overall good value. Pillows are too soft.

We waited at the counter for a member of the staff to check us in. We ended up having to call the hotel and ask someone to come help us.

Upon checking in February 27th the check in clerk said that they would not be honoring our breakfast voucher that we had paid for through Expedia and our money was not refunded. We paid for our stay upon check in with Hilton.

Check in was extremely slow ,1 slow employee with long line and very slow computer. everything else was ok

Even though they charged regular pricing the hotel felt much more upscale. The staff was excellent. The lobby was very nice. And free cookies at the desk? Everyone loves cookies.

This hotel was clean and comfortable. The staff at the front desk and bar/restaurant area were very friendly and accommodating for our large group. Special shout out to Matt and Ekaterina for going above and beyond for us. It made the stay ten times better.

The staff as so friendly! Our first room had quite a musty/moldy odor. They quickly gave us another room that as much better. However, the city was under a boil water notice and we were not informed. We were filling our water bottles, brushing our teeth, etc. and had no notice that we were not supposed to drink the water. Very disappointed in the lack of communication.

this property was clean however, the midnight staff gave me the hardest time ever. I booked and paid for the stay on Expedia and once I got to the hotel the man at the front desk refused to look at my receipt from expedia showing i paid in full, so he said he needed my card again for "incidentals" and to hold incase my payment didn\'t go through (even though I had confirmation expedia, and receipt showing I did). So I waited until morning because I saw that I was actually charged twice. So Sophia (morning staff that worked the desk) helped me tremendously. I was issued a full refund and was very graceful during the process. If it wasn\'t for her, I probably wouldn\'t ever stay there again. Sophia is an angel.

The front desk staff are helpful and nice.

Jessica and Jessica were sensational. Check-in was quick and easy, even asked which floor I would prefer. Room was clean tidy and comfortable. There was a large school group so the lobby and elevators were constantly busy but still negotiable.

The staff was so helpful and very welcoming, the room was clean, breakfast was hot and delicious 10/10. I will definitely be back again!!

I liked that is was really close to some good restaurants and the mall

Looked clean, bed was comfortable. Convenient walking to the mall and lots of entertainment.

Wonderful Stay at Hilton Garden Inn Detroit/Novi My daughter and I had an excellent stay at the Hilton Garden Inn Detroit/Novi. The hotel was impeccably clean, the accommodations were comfortable, and the staff provided outstanding service throughout our visit. The location was ideal, offering convenient access to the highway, shopping and dining. I highly recommend this property for families seeking a safe, comfortable, and well-managed hotel experience.

When I come to Michigan I always stay here! Very nice and clean, staff is excellent. In a good safe area, walking distance to local shopping centers and a movie theatre.

Everyone was friendly and it was in a great location.

Clean and comfortable hotel with a Great location to restaurants, theatre and shopping.

Nice, clean, comfortable property with a convenient location to shopping areas!

The hotel was very clean and welcoming. It is located directly across the street from the mall and many restaurants.

Very clean, easy to find and convenient to restaurants.

Staff was friendly and the hotel was quiet. Right across the street from several malls

Breakfast was outrageously expensive there.

Great stay, except the quality of the breakfast buffet was equal or less than what you get for free at other places. Would not pay that much for breakfast there again. Otherwise great stay.

Friendly staff, clean comfortable rooms and very delicious buffet breakfast.

Our room was very clean and the bed very comfortable with nice, crisp bedding. The staff was friendly and helpful. The only issue I had was that we had to buy our breakfast which was pretty basic, not very good and expensive.

Great stay, pricey breakfast

Let me just start being by saying that the staff working this hotel were absolutely wonderful. Everyone we met was friendly and attentive to our needs, especially the bartender who was also working the morning breakfast buffet. I booked this hotel for my daughter’s birthday based on a few things… the rooms being soundproofed, the pool, the restaurant, and option for room service. Firstly, the pool was very cold and gave my 5 year old an awful rash that made it difficult for her to sleep (she did rinse the chlorine off afterward). The rooms did not seem to be soundproofed enough as I could clearly hear the conversation that our neighbor was having on the phone until 1am which made sleeping difficult. The mini fridge in our room made an awfully loud buzzing noise most of the night, the toilet was not secured properly to the floor and rocked when sat on and the shower made a high pitched sound when in use. I felt for the most part the room was clean but there were definitely some maintenance issues that needed to be addressed. Lastly, the restaurant not being open was a major bummer as we have small children and hadn’t planned to leave the hotel for food. For my daughters birthday she wanted for be able to stay in the room, watch a movie and have room service delivered but obviously could not do that as room service was shut down with the restaurant being closed. I wish during the booking process that it had been made known that these amenities wouldn’t be available.

Helpful staff. We had to book a stay last minute and they were very accommodating. The breakfast was tasty as well.

It was a great room, lobby, staff, however the breakfast should have been FREE!!!!!!!! Therefore you got 4 stars instead of 5. $15/person is downright RIDICULOUS!!! I only had a bowl of OATMEAL!!!

The staff was so helpful and very welcoming, the room was clean, breakfast was hot and delicious 10/10. I will definitely be back again!!

Would love for hotels to have dedicated recycling receptacles. Be careful when you book to see if breakfast is included in your rate or not.