Hilton Garden Inn Houston-Pearland

Nice hotel in the vicinity I needed this past weekend. Close to food and shops. Parking was easy and ample amount of places available

Room was clean. The facility needs some renovation. Door frames are rusted and shows high wear and tear.

Cleanliness, well lit spacious parking, superior dining area (server Candy provided excellent service)

I want to share about my family's stay at the Hilton Garden Inn Houston-Pearland from Thursday, 3-14-24, to Sunday, 3-17-24. My family participates in the Houston Livestock Show and Rodeo each year. I booked this hotel because I like to have a hot tub available when we attend livestock shows. I did not book this hotel in extreme advance; actually, it was just a few days prior to the arrival date, and I was assured that the hot tub was in working order. I was even scoffed at by the attendant for asking, as if that was a silly question for me to ask. Nonetheless, I was satisfied that I would be pleased, so I then booked my stay. Upon arrival, my husband and I were told that the hot tub and pool were not working, which was already unacceptable. The situation declined from that point. We had no toilet paper in the room, but being late and having Kleenex available, we agreed that we would let an attendant know on the way out the next morning. As we left on Friday morning at 5:30 am, two attendants were at the front desk, so we explained that we needed toilet paper in our room, and they both agreed that would be taken care of. When we arrived back at 8:30 pm that evening, the key reader did not even work, so we could not get into our room. My husband had to go down to the front desk 3 times before getting anything accomplished. When we finally got into the room, there was still no toilet paper. They had the entire day and still could not complete a simple task!

Great hotel. Liked it having a bar and restaurant.

Everything was good. The are in the middle of renovations. Still enjoyed staying there.

The lobby was pretty. The pool was close and accessible. We had a broken TV in our room and the front desk never responded to our inquiry about getting it fixed. The front desk staff were very interesting. They appeared very disconnected. When asking questions the feont desk agent was dismissive and rude. It appeared as though they only wanted to sit and not engage with customers.I dont think I would return to this location.

Great room and friendly staff. The fitness room needs better workout equipment. Barb bells are out ; machines are in.

The property was quiet, rooms were clean and staff was great. Only complaint I had was i was not able to enjoy the hot tub.

Place was very well kept; had a restaurant in the lobby. Room was great, clean, comfortable. Great stay.

The room smelled moldy and the majority of said smell was coming from the AC unit. In addition,

The rooms are poorly kept. The showers had mold collecting around each corner and it looks like they tried to caulk over it. The lights went out in my room twice without a storm in sight. The Hilton name use to stand for something, now its not worth the money.

The hotel was great. The issue we had was we found cockroaches in the room. This type of hotel shouldn’t have them.

The elevator smelled like marijuana. The floor going to our room had the same smell; very disappointed. Mentioned it to someone and never got a good response. Last time we will stay there.

We asked for housekeeping to clean the rooms Saturday and to provide extra towels and toilet paper, nothing was done. We got extra towels but didn’t get any until I called for the second time. Rooms were not cleaned as I asked. The worst part was when we saw roaches in room 328. I immediately called the front desk, they didn’t send anyone. When housekeeping came to bring the towels, there was a male employee with her and I told them about the roaches, the female employee went inside the room and saw one roach crawling & killed it with her shoe. At that point the male employee offered to spray insecticide on the area and we told him yes. He came back to spray. When we checked out and told front desk the employee was rude and told me to contact Expedia about it. I reserved the rooms through Hotels.com and not Expedia.

Clean room and the staff was friendly.

Stayed 3 days room 426 has bed bugs ending up going to urgent care to figure why i had bumps on me...

My room was spotless and comfortable.

My room wasn’t cleaned for two days. There was rust at the base of my shower and on the right handle of the faucet. When I asked this be looked into nothing was done. Not a great experience. The bed wasn’t that comfortable but the room was good sized. Staff was nice but for &525 for 3 nights nothing special. Furniture is older

The hotel was extremely clean and accessible, dining options snacks were available (for purchase), and the staff members were very helpful and courteous. Our stay was enjoyable and comfortable! I have zero complaints.

workspace in the room was great! Didn't get to take advantage of the breakfast services because I had early morning sessions but the front desk staff was awesome

large spacious room, love the shower. great TV view

Conveniently located but a little complicated to located street entrance- not the best signage. Room was clean and bedding comfortable. Pillows a bit too soft for my taste.

Very loud noise air conditioner

Great location in close proximity to everything i needed. The room was impressively clean. The negative is either the walls are thin or sounds travels through the air conditioning vents from one room to the next. The people in the room next to me talked and watched movies until 2:45am and i heard them clearly. So i was able to go to sleep around 3am but had to be up at 7am. That in itself ruined my stay.

The front desk was great. Twice housekeeping attempted entry after I check in. The room was dated but I suppose for the price, it's worth it although the drapery was falling. The room was clean and comfortable otherwise.

Room was clean but the mattress was firm and the pillows too soft which made sleep very uncomfortable. The shower needs a little upkeep around the framing to make it a top rating. Overall a 4 with the bed comfort and the caulking in the shower.

Requested a king room. Was given 2 queens. Tried calling the front desk 3 times concerning it but did not receive an answer. Room is a bit dated. Bedding was uncomfortable

The bed was hard as a rock.

Easy access of the freeway,close to shopping. Room was spacious, clean and well kept Toilet bowl sits low like those found in elementary school. Bed was a little too firm. No free breakfast here.

We asked for housekeeping to clean the rooms Saturday and to provide extra towels and toilet paper, nothing was done. We got extra towels but didn’t get any until I called for the second time. Rooms were not cleaned as I asked. The worst part was when we saw roaches in room 328. I immediately called the front desk, they didn’t send anyone. When housekeeping came to bring the towels, there was a male employee with her and I told them about the roaches, the female employee went inside the room and saw one roach crawling & killed it with her shoe. At that point the male employee offered to spray insecticide on the area and we told him yes. He came back to spray. When we checked out and told front desk the employee was rude and told me to contact Expedia about it. I reserved the rooms through Hotels.com and not Expedia.

Booked our stay through hotels.com a week or so before Thanksgiving after a grueling 7 hour drive we finally arrive at our hotel, check in, I had booked a 2 queen bed room only to come find out that the hotel had over booked and I now have a one bed with a pull out couch, the front desk person appeared to be the only staff member there, the couch was the most uncomfortable bed I’ve ever slept on, not an apology or anything was had, the front desk person almost went as fast to say if we didn’t like that we could go elsewhere.

The lobby was pretty. The pool was close and accessible. We had a broken TV in our room and the front desk never responded to our inquiry about getting it fixed. The front desk staff were very interesting. They appeared very disconnected. When asking questions the feont desk agent was dismissive and rude. It appeared as though they only wanted to sit and not engage with customers.I dont think I would return to this location.

This property was in a convenient location for what we were there for. The lobby area is where they put the most effort. Everything else is lack luster, broken down and little effort to maintain. The staff listens but there is no sense of urgency or response. It was like a motel, you had to go to the front desk for everything with little to no resolve. The sink was broken with the water just sitting still rising to the top. The cleaning oeople never came. There was no working phone to call the front des, housekeeping, nor toom service. All the outlets would work. The tv stopped working and not once did rhey say we are switching your room. They offered junk for and a $30 voucher for food. The way the front desk staff was dressed half the time was as if someone came off the street and began running the shift. I should have stuck with old faithful Marriott or Hampton Inn. I want at least 1/2 my stay refunded.

When we got to Houston. I called the hotel and I was told that I did not have a room . I was told that they had over booked and they could not help me find another hotel because I booked with a third party. I would not have known anything about not having a place to stay.

During our stay there was a severe winter advisory. All Airports were closed and my flight was cancelled. I attempted extend my stay by one day with the Hotel Team. They refused indicating they had now rooms available. They offered no options or solutions to assist us. Please keep in mind it’s a full 24hrs before the storm was going to hit. We did not know when our flight would be rescheduled. I had no problem paying extra money to secure lodging. They refused and wanted us to leave while the snow was coming down, even though the Governor advised people to stay off the roads. I’m very disappointed and dissatisfied with the customer service

Staff friendly and check was easy.

Staff are helpful and friendly. Easy check in. Felt safe.

Had an amazing stay front desk was awesome. Mathew is the greatest. He helped me with everything and even checked in via text to make sure my trip was going well.

Very easy check in process and the staff was very friendly.

The room was comfortable and clean. The check in was easy, and the location was superb.

Nice hotel in the vicinity I needed this past weekend. Close to food and shops. Parking was easy and ample amount of places available

Excellent location

Location and it was very clean

Excellent hotel, simple easy to get to and from, only a couple motifs the interstate. Lots of places to dine. Nice relaying safe environment .

Great location

Conveniently located but a little complicated to located street entrance- not the best signage. Room was clean and bedding comfortable. Pillows a bit too soft for my taste.

Location

Wonderful stay close to shopping and restaurants

Very impressed with the location will definitely go back !

Hotel was clean and staff were friendly. Only downfall and it was an error on my part! Breakfast was not included.

We upgraded our stay to include breakfast but the full breakfast option was not made available to us. They also did not offer water with breakfast. Only juices.

Second time staying Great place as always Breakfast great

I really enjoyed my stay here. It would be better if they would do the continental breakfast.

Great hotel. Liked it having a bar and restaurant.

One night stay, nice room, comfortable bed, and good breakfast!

Breakfast hostess was amazing

No blow dryer in the room, no crib (even though I booked for my 1 year old), surprise $4 charge for a tiny box of cereal (not labeled with a price so I stupidly assumed it was complimentary at breakfast) and a very unfriendly restaurant waitress at breakfast. Very clean, very hard working housekeeping staff, good pool.

Place was very well kept; had a restaurant in the lobby. Room was great, clean, comfortable. Great stay.

Easy access of the freeway,close to shopping. Room was spacious, clean and well kept Toilet bowl sits low like those found in elementary school. Bed was a little too firm. No free breakfast here.