Name: Candlewood Suites Pearland by IHG
Address: 9015 Broadway St, Pearland, Texas, United States of America, Pearland, Texas, US
Price range: $74–$103 per night
Rating: 6.78

What guests think

Across recent reviews of Candlewood Suites Pearland by IHG, guests repeatedly report dated infrastructure, strong mildew or smoke odors, pest issues (especially roaches), and numerous maintenance problems with AC, heaters, hot water, doors, and fixtures.

Many also describe dirty carpets and damp common areas, plus patchy housekeeping and ongoing renovations. On the positive side, several note convenient proximity to restaurants and shops, occasional spacious rooms, and a few friendly staff interactions. Expect a budget stay with significant cleanliness and upkeep concerns.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple reviews note renovations and an overall worn property, with some facilities out of order. Reports include a broken guest washer, a nonworking ice machine, sporadic in-room equipment issues, and one mention that there is no pool.

Related guest reviews

4

Brandon

Nov 23, 2023

·

Stayed 1 night

Property is dirty and in disrepair

6

LISHA

Mar 3, 2024

·

Stayed 1 night

Renovations were being done and I did not get a good night’s rest. The rest of the areas were fine but the price was a little high for the experience.

8

David

Sep 9, 2024

·

Stayed 6 nights

Staff was excellent owners of hotel need to properly clean the flooded rooms on first floor. They still have an odor. Washer also needs to be repaired

8

Debora

Nov 10, 2023

·

Stayed 1 night

They are in process of remodeling. Bed had hard springs.

4

Michael

Jul 26, 2024

·

Stayed 1 night

The room was so humid that everything felt wet, the carpet felt sticky. The cabinets looked like they were barely hanging on the wall. There were places throughout the room that the walls and tile need repairs. The microwave was missing the face plate which made it look broken. The were roaches crawling around in the room. the dumpster that was in the parking lot was so full the maggots were crawling over the side.

2

gabriel

Sep 21, 2025

·

Stayed 1 night

Being renovated

4

Alfred

Dec 7, 2023

·

Stayed 1 night

Customer service was great! Room was severely outdated. Water stain took up at least 75% of the carpet which caused the room to have a heavy mildew smell. TV was even the smallest; 24” and there was no clasp on the door to help secure it!!!!

2

rene

Nov 4, 2024

·

Stayed 1 night

The place (including my room) smelled badly of mold and mildew. The wifi was powerless. The "hot" water dribbled out of the bathroom faucet. No ice machine. If I could give zero stars, I would do so.

4

Liem

Oct 14, 2023

·

Stayed 2 nights

The condition of the room was smell old smoke. The hair dryer is not working Second days the door ran out or low which the front desk had to opened Conditions not met standard

8

Catrena

Mar 22, 2024

·

Stayed 3 nights

No pool, no complimentary breakfast, there was a child running up and the 2nd floor. So we couldn’t really enjoy or stay and rest. But the rooms and staff were nice.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is a recurring concern, with frequent reports of roaches, strong mildew or smoke odors, damp carpets, and dirty or poorly maintained bathrooms and hallways. A few guests did find rooms clean, but these were exceptions.

Related guest reviews

4

Sasha

Jul 24, 2024

·

Stayed 1 night

The room smelled horrible. Musty, moldy, stale. The carpet was damp in the room. Semi clean, but no attention to dirt in corners, etc.

4

Rachel

Jun 2, 2024

·

Stayed 7 nights

I don’t recommend..this hotel needs renovations..the carpet on the walkway is extremely dirty and stinky

2

Johan

Sep 10, 2025

·

Stayed 1 night

The service was phenomenal they understood that they checked me into a moldy water damage room that was never taken out of service but they quickly moved me to another room that was much much better however that evening the roaches dozens of roaches came out and we're all over everywhere. I couldn't sleep because they were crawling all over the bed so I ended up checking out sometime after 2:00 a.m.

2

Barrington

Sep 11, 2023

·

Stayed 2 nights

The hotel hallways and room smelled of marijuana and mold. The bed linen had urine and blood stains on the sheets and pillow cases. The carpet was filthy and completely brown and black. The bedroom and bathroom walls had holes in them. There was mold on the sink handles. The bathroom faucet did not work. The shower had rust and hair from previous guests. There was urine on the toilet. The shower walls were coming undone.

2

Crystal

Aug 25, 2025

·

Stayed 1 night

Whole in bathroom door. AC made loud noise all night. Roach in room. Overall dirty feel.

2

rene

Nov 4, 2024

·

Stayed 1 night

The place (including my room) smelled badly of mold and mildew. The wifi was powerless. The "hot" water dribbled out of the bathroom faucet. No ice machine. If I could give zero stars, I would do so.

2

Anthony

Jun 14, 2023

·

Stayed 1 night

This was the filthiest Candlewood i have ever stayed in. After being in the room only a few minutes i killed 4 roaches. Thus place needs to be fumigated ASAP.

2

Symantha

Jun 15, 2025

·

Stayed 1 night

I checked in and left.The hotel lobby has a bad smell and the room was no better.We left and went somewhere else.

2

Reagan

Dec 1, 2024

·

Stayed 2 nights

This hotel smelled so bad that I had to go purchase Vick's Vapor rub to put in my nose so I could sleep through the night. We had a two night stay but left the next morning. A refund would be deserved but I don't think I will see it.

2

Patricia

Dec 26, 2025

·

Stayed 1 night

The staff was fine. The room(s) were terrible. I changed my room 4 times and then left the hotel after 130 am in the morning. The first room had fleas and when the heater was on it smelled like animal urine; second room smelled like a stinky dog; third room had a dead roach on the kitchen area counter. I asked the front desk to come and get the roach and clean the counter. After he left I killed a roach that was crawling on my cup. I asked the front desk person to come back to see and while he was in my room he killed another roach crawling across the floor. I asked for a fourth room. The 4th and then 5th rooms also had roaches in the bathroom and bedroom area. At this point I did not feel comfortable staying in any of their rooms and I left the hotel after 130 in the morning. I have photos and I would like a full return for my partial stay and my inconvenience for the long drive home in the middle of the night.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are dated and have frequent maintenance problems (AC or heaters failing, small or nonfunctional TVs, damaged fixtures, and doors that stick). Some guests found rooms spacious or beds comfortable, and a few mentioned thin walls.

Related guest reviews

4

Yvette

Oct 3, 2025

·

Stayed 2 nights

Needs a lot of updating… looking a bit run down. Could not watch tv, remote wasn’t working.

2

Eric

May 27, 2024

·

Stayed 2 nights

Terrible. A/C kept going out. A/C in mothers room kept going out as well. She is 79 years old. Had to keep slamming the door for it to lock

4

Felicia

Jun 8, 2025

·

Stayed 1 night

The room did have a weird smell. The TV was not the size said for the room description and the remote did not work. We could not change the channels. The shower wall was cracked and poorly “fixed” with silicone. When I turned the water on it came out brown before clearing up. The room was suppose to be Double Queen but the beds seemed smaller and there was only 2 towels for 4 people. I wish I had photos but we decided to spent as much time out the hotel to reduce our frustration with the conditions.

10

Shirley

Apr 27, 2024

·

Stayed 2 nights

Room and bathroom was very clean. Loved kitchenette, full refrigerator and microwave. Needs new tv … poor quality. Toilet extremely low … like it was intended was little kids. When booking could not find king room. Would have loved king size bed.

8

Shauntel

May 12, 2024

·

Stayed 3 nights

Overall good stay only complaint is thin walls and sink was faucet was weird.

2

Amber

Jul 14, 2025

·

Stayed 1 night

It was hot, rust everywhere ac not working

4

Tavia

May 14, 2025

·

Stayed 3 nights

Bath towels in shorts supply. How you don’t have enough towels for your guests. Our room entrance door was dragging which made it hard to open and close.

8

Jaime Jr.

Dec 27, 2024

·

Stayed 2 nights

Room is clean and spacious.

2

Joshua

Dec 25, 2022

·

Stayed 1 night

The room I was assigned had no heater, and the weather outside was freezing. They told me they had no more rooms available and they refused to refund my money.

6

Maryanette

May 27, 2025

·

Stayed 2 nights

Decent stay, although upgrades are definitely needed as you can tell it’s dated. A/C units don’t get fully cold in the rooms which is definitely an issue in Texas where th summer months approaching

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Service

Service feedback is mixed. Several praise friendly front-desk staff and easy check-in, while others report rudeness, absent staff, slow responses to issues, refund disputes, and housekeeping entering without knocking.

Related guest reviews

4

lawrence

Jul 1, 2024

·

Stayed 2 nights

I had a clogged toilet and asked the front desk clerk on Saturday morning for a plunger and she said she couldn’t Leave the desk to go upstairs and get it. Came back in the afternoon the bathroom still wasn’t fixed and the young lady on duty in the afternoon provided me with plunger. I’m paying for the hotel and fixing the toilet like I’m an employee. Don’t I’ve ever experienced that before.

4

Maria

Apr 11, 2023

·

Stayed 1 night

This hotel smells bad from the very begining.. The fron desk took $25 deposit on my debit card, and said they will refund at check out.. The bitter lady on the morning said they do not refund any that Hotels. com must do it.. So I am still waing to someone refund my money.. I feel they sltolen .. I will said if the people are not happy working there they wont be there find a JOB that you really like.

8

David

Sep 9, 2024

·

Stayed 6 nights

Staff was excellent owners of hotel need to properly clean the flooded rooms on first floor. They still have an odor. Washer also needs to be repaired

2

tyroneisha

Mar 16, 2025

·

Stayed 1 night

I paid for a suite they gave me the wrong room and was not accommodating at all. The lady at the front desk was super nice and tried to fix the situation but the manager was horrible.

4

Michelle

Sep 5, 2024

·

Stayed 1 night

I’m astounded as Candlewood suite hotels are generally nice. This one reeked of mildew and all of my things in my suitcase smell of mildew. There was no staff to be located between 6-715 am when I went to the front desk.a sign was posted that stepped out and would be back shortly. Later in the day, I asked the clerk about where was staff and she said her manager left early and she couldn’t come in on time leaving the hotel without any staff during that time, especially at the Front desk where someone should be at all times for security of the hotel. Then I was trying to rest in my hotel room and housekeeping barged in without even knocking where there was no reason to even be in my room as the sign says they only clean weekly and I just checked in that day. Then the next day my room card didn’t work so I had to go down to get that fixed. Total disaster stay. I definitely won’t be back.

6

Lisa

Mar 14, 2024

·

Stayed 1 night

The service was great and the people were friendly. The hotel has definitely seen better days. We only reserved for one night. I should have read the reviews sooner. I think the room was as clean as it could be, but the floor was cracked in places and the carpet was torn. The bed was comfortable, however, had I found the roach when I got there instead of when I was leaving I wouldn't have bothered to find out. It was an easy check in and an easy check out. I just don't do bugs.

2

Tracy

Sep 1, 2025

·

Stayed 1 night

I am seeking full refund. I have left my review on google. I asked for contact information and a full refund and was denied names Receipt and the lady name of associate ! I would like my full refund immediately! And the system will not allow me to upload the photos!!!!

2

Jimmie

Dec 9, 2023

·

Stayed 4 nights

Totally awful. Room should not have been rented, and that's from the GM. I was atill charged for the stay in spite of the terrible room condition. Was told there was no handicap accessible rooms available (I requested handicap room). Wife slipped and cut herself. She a diabetic and this is a concern. Overall the stay at Candlewood was a complete disaster and I've stayed at Candlewood suites before and have been exceptionally happy with my stay. Got a refund for remaining portion of stay and was moved over to LaQuenta inn across the street, but that was marginally better (no hot water, standard handicap room with king bed. I would love to discuss this with a Hotels.com representative. I have pictures of the condition, but this app is not allowing my to upload.

2

Terrence

Aug 22, 2025

·

Stayed 1 night

The person that checked me in was so rude

8

Darci

May 16, 2024

·

Stayed 3 nights

The staff was very friendly and helpful. That made the stay nice. It older but bed was comfortable.

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AI-generated summary based on recent guest reviews

Location

Location is generally convenient, with several guests appreciating proximity to restaurants and shops.

Related guest reviews

4

WESLEY

Jul 31, 2025

·

Stayed 1 night

Great location but found roaches in the room.

6

Ophelia

Jun 18, 2025

·

Stayed 1 night

Did not like lack of Hot water Like the location

10

Zeeshan

Nov 17, 2024

·

Stayed 1 night

It was reasonably price at a good location in pearosnd

10

Lisa

Jun 24, 2023

·

Stayed 1 night

Very Convenient and reasonably priced!

10

Walt

Mar 19, 2025

·

Stayed 1 night

Behind a Buffalo Wild Wings - good eats

10

Sharon

Dec 25, 2022

·

Stayed 1 night

Nice hotel and area.

10

Tamara

May 26, 2025

·

Stayed 3 nights

They stay was great but they had a moldy smell throughout the hotel. Bonus is its affordable and in the center of all the restaurants and shops

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Dining

On-site dining is very limited; multiple guests note there is no complimentary breakfast (sometimes only coffee). Nearby dining options are easy to access, including a Buffalo Wild Wings next door.

Related guest reviews

6

Jana

Jul 24, 2023

·

Do NOT stay here if you are a clean freak. The shower walls were caving in. We had roaches on and under our bed. Our furniture was broken. The whole Hotel reeked of chemicals like a crime scene and was so hot in there. Humid at the worst in the Texas heat. We were told breakfast and there was none. Definitely will not be staying here again.

2

william

Feb 27, 2024

·

Stayed 3 nights

This hotel is in really bad shape, no curtain in the restrooms, rust all over, floor coming out, no breakfast just coffee, etc

10

Walt

Mar 19, 2025

·

Stayed 1 night

Behind a Buffalo Wild Wings - good eats

10

Tamara

May 26, 2025

·

Stayed 3 nights

They stay was great but they had a moldy smell throughout the hotel. Bonus is its affordable and in the center of all the restaurants and shops

8

Catrena

Mar 22, 2024

·

Stayed 3 nights

No pool, no complimentary breakfast, there was a child running up and the 2nd floor. So we couldn’t really enjoy or stay and rest. But the rooms and staff were nice.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$87
February	$95
March	$100
April	$90
May	$87
June	$88
July	$84
August	$77
September	$90
October	$94
November	$87
December	$81

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $87	18 $100	19 $87
20 $82	21 $82	22 $86	23 $74	24 $83	25 $87	26 $87
27 $82	28 $78	29 $74	30 $74

Su	Mo	Tu	We	Th	Fr	Sa
				1 $87	2 $78	3 $78
4 $82	5 $78	6 $82	7 $86	8 $82	9 $89	10 $93
11 $78	12 $82	13 $89	14 $89	15 $89	16 $103	17 $93
18 $86	19 $91	20 $78	21 $89	22 $103	23 $98	24 $82
25 $82	26 $82	27 $100	28 $92	29 $78	30 $93	31 $95

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Monthly average prices

About this property

Location

Room options

Studio Suite, 1 Queen Bed, Accessible (Communication, Mobility Roll-In Shower)

Studio Suite

Studio Suite, 1 Queen Bed

Suite, 1 Bedroom

Suite, 2 Double Beds (Comm, Mobility, Trans Shower, Tub)

Studio Suite, 2 Double Beds

Studio Suite, 1 Queen Bed, Accessible (Comm, Mobility, Access Tub)

Suite, 1 Bedroom, Accessible (Communication, Mobility Roll-In Shower)

Guest reviews

Pleasant

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Candlewood Suites Pearland by IHG

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