Name: SureStay Hotel by Best Western Helen Downtown
Address: 8396 South Main Street, Helen, Georgia, United States of America, Helen, Georgia, US
Price range: $85–$479 per night
Rating: 8.3

What guests think

At SureStay Hotel by Best Western Helen Downtown, guests consistently praise the walkable, central location and friendly staff, while feedback on rooms and amenities ranges from updated and comfortable to older units with noise, humidity, or maintenance issues.

Cleanliness is often rated highly, but some stays report musty odors, dampness, dirty floors, or occasional pests. Beds and soundproofing draw mixed feedback, and a number of rooms face AC, plumbing, or TV/fridge problems. Breakfast is a basic continental spread; the indoor pool and free parking are appreciated though upkeep can vary. Overall, expect a convenience-first stay with helpful service in a prime spot to explore Helen on foot.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Guests like the heated indoor pool and free parking. The site is older with no elevator, and pool upkeep occasionally varies.

Related guest reviews

10

Alyssa

Nov 26, 2025

·

Stayed 1 night

The location was perfect! Right next to all the shops and restaurants, super walkable. The room was very clean. Super comfy bed and nice space. We stayed for a night and had no complaints. An attendant is in the lobby 24/7 which is super nice if any issues occur. Easy check in and check out. Free parking. Overall, 10/10.

8

Theresa

Aug 25, 2025

·

Stayed 2 nights

Room and pool were clean. Staff friendly. The property is older and needs some maintenance, most critically needs to replace the air conditioning units and the refrigerator froze my food. It was so handy to be able to walk to everything. I would stay here again.

10

Abraham

Feb 20, 2025

·

Stayed 2 nights

My husband and I travel throughout the USA a bunch. The cleanliness of this place resembles the perfect housekeeping of my German neighbor back in the day. Friendly staff too. Pool was a warm welcome during our rainy visit. Loved our stay here.

6

Kimberly

Jul 26, 2025

·

Stayed 2 nights

The front desk lady Tammy is wonderful. Everything that could go wrong went wrong! But Tammy made sure to make it right and had everything fixed with in 5 mins if not sooner. There was drinks in the refrigerator food in the microwave, a light was flickering, the remote control battery’s were dead and the phone to call the front desk was not working. Oh, our card was deactivated to. All these thangs were out of site out of mind issues so we understood. The pool was green as well. All these issue were corrected even the pool. I don’t think I would return to this place. But I do appreciate Tammy! Thank you Tammy!!!!

10

Rodney

Jul 13, 2025

·

Stayed 4 nights

Terrific location, friendly and awesome staff! This hotel was clean and comfortable. The heated indoor pool was a great bonus. This location is close to everything, across the street from the Georgia Mountain Coaster, and blocks from shops, restaurants, anf tubing. The staff were all friendly and helpful.

10

maria

Jul 7, 2024

·

Stayed 2 nights

Great location. The only negative is limited parking.

10

Francisco

Dec 1, 2024

·

Stayed 2 nights

Staff was wonderful. Accommodations were good. Room was clean. Right in the middle of where we needed to be. Everything was within a 5-10 minute walk. Didn’t drive anywhere, which is great because traffic got heavy during the day and through the evening hours. Provided breakfast was ok. Cereal, oatmeal, yogurt, coffee and tea. We were there to try the local restaurants, so breakfast wasn’t a big thing for us. Staff was very welcoming. Would definitely stay again.

10

Kelly

Nov 10, 2025

·

Stayed 2 nights

Close walk to Main Street and restaurants and mountain coaster. Bed slightly uncomfortable. Pool was perfect. Clean and warm temperature. Would stay again!

8

Tammy

Oct 15, 2025

·

Stayed 2 nights

Clean and comfy, perfect location, pool needs updating.

8

Erika

Aug 9, 2025

·

Stayed 1 night

Enjoyed the whirlpool in our room. Very clean and hot water with working jets. No elevator to the second story but comfortable and nice outdoor area to relax.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many reviews cite very clean rooms and common areas, yet several report damp or musty odors, dirty floors, or pests.

Related guest reviews

10

Marshall

Jul 7, 2025

·

Stayed 1 night

Super friendly staff. Rooms were very clean and came with everything we needed. A great stay!

2

Roy

Nov 14, 2023

·

Stayed 3 nights

Floors were filthy. Had to wash the bottoms of your feet before putting your socks on.

10

Alyssa

Nov 26, 2025

·

Stayed 1 night

The location was perfect! Right next to all the shops and restaurants, super walkable. The room was very clean. Super comfy bed and nice space. We stayed for a night and had no complaints. An attendant is in the lobby 24/7 which is super nice if any issues occur. Easy check in and check out. Free parking. Overall, 10/10.

4

Stephanie

Jul 30, 2025

·

Stayed 2 nights

The hotel really needs a facelift. The cartridge in our shower broke the last night, so they let us use the shower in another room. Half the ceiling was growing black mold and they had a dehumidifier running in the room. That was room 110 fyi. The breakfast was nice and I really appreciate the allergy friendly options, but the toilet plunger outside our door when we came back wasn't great. The location is great, but I wouldn’t consider coming back here again.

10

Michele

Dec 22, 2024

·

Stayed 1 night

From the initial check in to the check out, the staff was extremely friendly. The rooms were spotless, we spilled water in the floor and used white towels to pick it up. By accident we found out just how clean the floors truely were when the white towels that we used were still white! I was a little hesitant as we had never stayed in this line of hotels before.

6

Joshua

Oct 9, 2023

·

Stayed 1 night

The bed was clean and well made. The bathroom had water spots/mold in the ceiling. The rooms floor was incredibly dirty to the point the bottom of my feet were black.

10

MacKenzie

Nov 27, 2025

·

Stayed 2 nights

Room was very clean and spacious. Large tub, huge TV and refrigerator. Location is very short walk to everything in downtown Helen. Lots of easy parking.

4

Ashley-Shay

Jul 17, 2023

·

First of all, our room was disgusting. There was a spill left over in our mini fridge from whenever. There was sand in our beds. Someone had spilled something on the TV guide and our dresser was sticky. I really don’t understand why the room wasn’t cleaner. Second of all, the staff seemed as if they were just trying to get people in and out. The receptionist made a group announcement when I was checking in while the line piled up behind me. (We got there around 7pm) When I went to check out two days later on a Sunday morning (an hour before check out time) no one was there. I checked and looked for someone but no one was there. Third, if you’re looking for a hot breakfast do not go here. Everything is premade and you have to stick it in one of the two microwaves they have. I wouldn’t do this for a weekend getaway ever again.

10

Sarah

Jul 20, 2025

·

Stayed 2 nights

Upon check in the room was very clean, the bed was firm but extremely comfortable. Everything from downtown to tubing was within walking distance. No issues and will definitely stay again.

6

Chase

Jul 28, 2025

·

Stayed 1 night

Staff was very friendly but the room itself was run down. The chair and bed felt damp in the room and they had a humidifier in there I guess to try and combat this problem. There were also two cockroaches that we found in the room.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms range from updated and comfortable (some with jetted tubs) to dated or small. Common concerns include thin walls, firm or worn mattresses, humidity/AC issues, and occasional Wi-Fi troubles.

Related guest reviews

8

Denise

Jul 9, 2025

·

Stayed 1 night

This location was perfect for walking. It was safe and the staff was so hospitable. We had a little trouble trying to connect to wifi and the young girl on evening shift, came right to our room to help.

8

Brandlyn

Apr 14, 2025

·

Stayed 3 nights

The neighbors were really loud on both sides the tvs and the talking you could here all there conversations the walls are extremely thin.

8

Danny

Aug 21, 2025

·

Stayed 1 night

Other than mattress was wore out it was a good stay

4

Alexander

Oct 12, 2025

·

Stayed 1 night

Good: - The employees at the front desk were great. - The location is very convenient for walking around Helen. Bad: -The mattresses were thin, hard, and just had a generally cheap feel. - The TV remote would turn on the television but nothing else (making it useless). - The refrigerator was broken. - The curtain was broken so it had to be rigged to actually cover the whole window. - The toilet seat wouldn't stay up. This place has a Motel 6 feel but with a Hilton price.

8

Robert

Jan 6, 2025

·

Stayed 2 nights

The likes are the staff is very accommodating and friendly. Parking is free and good, the hotel is within walking distance of most local restaurants and shops. The unlikes are mostly noise related. The rooms are just too noisy. You can hear people talking through the walls, especially children. And you can hear every footfall, shoe drop, luggage drop, Toilet flush from above as well as talking.

6

Laila

Oct 7, 2025

·

Stayed 1 night

Location is very convenient close to everything. Staff was very friendly and helpful. Unfortunately the beds were less comfortable my mattress was really worn out. Breakfast was decent except that some of the fruits didn’t look fresh ( dark bananas and found some mold in some oranges). The price I paid for one night I expected better room amenities like a coffee machine. But the room was very clean! Unfortunately it was a little let down from my expectations but it did help that the location was great, walking distance to every where I needed to go. Thank you!

10

Caroline

Nov 12, 2024

·

Stayed 1 night

Front desk service was great, she made sure to show me my room number rather than speak it out loud as there were others in the vicinity. Room was clean, bed was comfy, shower was nice. The tv remote didn’t work great and the AC was difficult to get going.

8

Hollis

Oct 28, 2024

·

Stayed 1 night

The price was a little high, as are all prices in Helen. Room was generally clean but bathroom could use a refresh. The sink was a standard bathroom resin sink that had worn through the hard coating. Had been repaired with paint and looked terrible. The tub had loads of mould & mildew in the grout lines. I forgot to request a first floor room at booking and hotel could not accommodate request at check-in. Web page says "free breakfast" which turned out to be a very modest continental breakfast. On the plus side, the location was good and the staff was cheerful and helpful. Will probably not go back to Helen.

8

Elizabeth

Aug 19, 2025

·

Stayed 1 night

Good stay overall. Nice little pool open late, which was appreciated. Bed was not as comfortable as some, being more on the hard side. Lighting at night was good/dark.

10

Samantha

Jul 22, 2025

·

Stayed 1 night

We absolutely loved our stay, the jetted tub and walk in shower in our room were absolutely amazing!

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely praised as friendly, helpful, and responsive, with quick assistance and easy check-in/out. A few reports mention less pleasant interactions.

Related guest reviews

8

Denise

Jul 9, 2025

·

Stayed 1 night

This location was perfect for walking. It was safe and the staff was so hospitable. We had a little trouble trying to connect to wifi and the young girl on evening shift, came right to our room to help.

10

Brian

Aug 5, 2024

·

Stayed 1 night

We absolutely love Helen, GA. We decided to stay there for our 1st anniversary. We rode in on our motorcycle, with that, made for a long ride. We arrived couple hours earlier than the posted check in time. The clerk said she had a room that wasn't used the day before so we could check in to that room. Plus let us do a late check out. She was very friendly and helpful. The night clerk was just as friendly and helpful. Usually we have crappy service by young people that seem to think customers are bothering them. Not here. We plan to book here when we come back.

10

Alyssa

Nov 26, 2025

·

Stayed 1 night

The location was perfect! Right next to all the shops and restaurants, super walkable. The room was very clean. Super comfy bed and nice space. We stayed for a night and had no complaints. An attendant is in the lobby 24/7 which is super nice if any issues occur. Easy check in and check out. Free parking. Overall, 10/10.

10

Glen

Mar 27, 2025

·

Stayed 1 night

Leslie was super helpful, friendly a real pleasure to meet.

10

Michael

Jun 9, 2025

·

Stayed 1 night

This was a Great property on all levels & I cannot say enough about it! Especially, the front desk staff and how they welcome you and make you feel at home and like family. Everything facet of my visit was off the charts exceptional and I would give it a 10+

10

Robert

Jun 6, 2025

·

Stayed 4 nights

Staff were very helpfull, professional, and kind. The room was exactly what we needed and was very clean and comfortable. We were right across the street to the Georgia Mountain Coaster and close to downtown.

10

Dana

Feb 12, 2024

·

Stayed 1 night

The staff was very friendly and professional. The rooms were equipped with everything we needed, and was very clean and comfortable the location was convenient to everything. The continental breakfast was so good. The staff made it very delightful.

10

Brittany

Oct 20, 2025

·

Stayed 2 nights

We enjoyed our stay here. We had a problem with another booking and got moved to this hotel. The lady at the front desk was super nice during check in and check out. It was not a bad walk to downtown.

10

John

Jul 12, 2025

·

Stayed 1 night

Great walking distance to downtown. Great staff I had an issue with the booking and they handled it very well.

10

Wendy

Nov 5, 2023

·

Stayed 2 nights

Tammy at the front desk was delightful. Very accommodating and it was spotless!! She advised us of things to do and places to eat. Housekeeping was amazing and the lobby, rooms, surrounding parking lot was very clean

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Central, walkable spot near downtown shops, restaurants, tubing, and attractions. Ideal for exploring Helen on foot without moving the car.

Related guest reviews

10

Alyssa

Nov 26, 2025

·

Stayed 1 night

The location was perfect! Right next to all the shops and restaurants, super walkable. The room was very clean. Super comfy bed and nice space. We stayed for a night and had no complaints. An attendant is in the lobby 24/7 which is super nice if any issues occur. Easy check in and check out. Free parking. Overall, 10/10.

10

Michael

Sep 24, 2023

·

Stayed 1 night

Clean, comfortable, quiet. Great stay within walking distance of all of the downtown Helen excitement. Room was well appointed, will definitely book here again for future Helen trips. Avoiding downtown traffic and parking fees by being able to walk is a great benefit.

10

Jason

Jun 17, 2025

·

Stayed 1 night

Fantastic spot for Helen. Hotel entry is right off the sidewalk and you are within walking distance to everything.

10

Capri

Jul 27, 2024

·

Stayed 2 nights

Within walking distance of Main Street. Clean and friendly staff. Enjoyed our stay!

10

Robert

Jun 6, 2025

·

Stayed 4 nights

Staff were very helpfull, professional, and kind. The room was exactly what we needed and was very clean and comfortable. We were right across the street to the Georgia Mountain Coaster and close to downtown.

8

susan

Sep 10, 2025

·

Stayed 1 night

Downtown was an easy walking distance from the hotel with sidewalks.

10

MacKenzie

Nov 27, 2025

·

Stayed 2 nights

Room was very clean and spacious. Large tub, huge TV and refrigerator. Location is very short walk to everything in downtown Helen. Lots of easy parking.

10

Lisa

Nov 12, 2023

·

Stayed 2 nights

Nice hotel and very convenient to all of the shops in Helen

10

Traci

Oct 27, 2024

·

Stayed 1 night

You can walk to everything in Downtown Helen.

10

Kevin

Jul 9, 2025

·

Stayed 1 night

Great location, walking distance to most activities.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is a simple continental selection with cold items and microwavable options. Quality is mixed, and there are no regular hot eggs or meats.

Related guest reviews

8

Lynne

Apr 25, 2024

·

Stayed 1 night

Great location, close to downtown. There have been updates but our room smelled of old smoke even though we were warned about the no smoking policy. I had requested non-smoking as i have allergies. The air conditioner was noisy. The pool is heated, so we enjoyed a swim at the end of the day. They serve a breakfast, cold one but enough to get your day started.

10

Estela

Jul 17, 2025

·

Stayed 2 nights

Super friendly staff since we got there! Walking distance from dowtown Helen. Such a beautiful place Helen! We will come back. Very nice breakfast as well.

10

Gabriela

Apr 27, 2025

·

Loved my stay in this quaint and picturesque hotel! Staff was super friendly and welcoming. Room was clean and comfy, plus there was plenty shampoo, conditioner, hand wash and body lotion available (and not the little bottle kind) They do not offer a continental hot breakfast, but there is free breakfast (bagles, toast, fruits, cereals, yogurt, juices, milk, coffee, tea and muffins)

8

Hollis

Oct 28, 2024

·

Stayed 1 night

The price was a little high, as are all prices in Helen. Room was generally clean but bathroom could use a refresh. The sink was a standard bathroom resin sink that had worn through the hard coating. Had been repaired with paint and looked terrible. The tub had loads of mould & mildew in the grout lines. I forgot to request a first floor room at booking and hotel could not accommodate request at check-in. Web page says "free breakfast" which turned out to be a very modest continental breakfast. On the plus side, the location was good and the staff was cheerful and helpful. Will probably not go back to Helen.

8

Ivus

Jun 2, 2024

·

Stayed 2 nights

The rooms were very clean, the staff were always very friendly and helpful. The continental breakfast was very good and a great selection. The air conditioning needs to be worked on. But other than that it was a great stay.

6

Charles

Oct 1, 2025

·

Stayed 2 nights

Breakfast was bad as well as the coffee had grounds in it.

10

Francisco

Dec 1, 2024

·

Stayed 2 nights

Staff was wonderful. Accommodations were good. Room was clean. Right in the middle of where we needed to be. Everything was within a 5-10 minute walk. Didn’t drive anywhere, which is great because traffic got heavy during the day and through the evening hours. Provided breakfast was ok. Cereal, oatmeal, yogurt, coffee and tea. We were there to try the local restaurants, so breakfast wasn’t a big thing for us. Staff was very welcoming. Would definitely stay again.

8

alberto

Jul 11, 2024

·

Stayed 1 night

Good breakfast

8

Hendrik

Sep 9, 2023

·

Stayed 2 nights

Very good location and very good service. Very good breakfast.

10

Caitlin

Sep 12, 2025

·

Stayed 1 night

The room was clean and modern. The location was perfect for walking everywhere. Parking was easy and free. Front staff was kind. Free breakfast was really cool, they have jimmy dean biscuits that you can microwave. I thought that was clever and a great idea to still offer a warm breakfast.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$101
February	$114
March	$114
April	$125
May	$146
June	$140
July	$147
August	$125
September	$129
October	$202
November	$134
December	$157

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $215	18 $330	19 $418
20 $111	21 $88	22 $85	23 $94	24 $132	25 $340	26 $335
27 $104	28 $85	29 $103	30 $104

Su	Mo	Tu	We	Th	Fr	Sa
				1 $194	2 $401	3 $448
4 $179	5 $199	6 $143	7 $250	8 $377	9 $443	10 $464
11 $239	12 $239	13 $239	14 $264	15 $275	16 $433	17 $443
18 $232	19 $232	20 $264	21 $264	22 $267	23 $448	24 $443
25 $244	26 $244	27 $286	28 $244	29 $242	30 $479	31 $431

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Refrigerator & Microwave

Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Jetted Tub (Walk-In Shower)

Standard Room, 2 Double Beds, Refrigerator & Microwave

Standard Room, 2 Double Beds, Accessible, Bathtub

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about SureStay Hotel by Best Western Helen Downtown

Have a question?

Considering this hotel for your Helen trip?

Prices for upcoming dates