Comfort Suites Johnson City near University
US$124
/ night
Avg. for September
Select dates to see prices and availability
US$124
/ night
Avg. for September
Monthly average prices
Nightly prices at Comfort Suites Johnson City near University average US$73 in the cheapest month (January) and US$124 in the most expensive month (September), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$73 |
| February | US$73 |
| March | US$80 |
| April | US$98 |
| May | US$87 |
| June | US$97 |
| July | US$90 |
| August | US$83 |
| September | US$124 |
| October | US$96 |
| November | US$80 |
| December | US$79 |
J
F
M
A
M
J
J
A
Sept · US$124
S
O
N
D
Most expensive: September (~US$124)
Cheapest: January (~US$73)
About this property
Don't miss out on recreational opportunities including a fitness center and a seasonal outdoor pool.
Amenities
Don't miss out on recreational opportunities including a fitness center and a seasonal outdoor pool.
Business amenities
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.
Dining
A complimentary on-the-go breakfast is served daily from 6:00 AM to 9:00 AM.
Rooms
Make yourself at home in one of the 80 individually decorated guestrooms, featuring refrigerators and microwaves. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have deep soaking bathtubs and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Location
A stay at Comfort Suites Johnson City near University places you in the heart of Johnson City, within a 5-minute drive of Johnson City Mall and Franklin Woods Community Hospital. This hotel is 3.5 mi (5.6 km) from Winged Deer Park and 3.6 mi (5.7 km) from Boone Lake.
What's nearby
Franklin Woods Community Hospital(2.1 Miles)
Johnson City Mall(2.2 Miles)
Winged Deer Park(3.5 Miles)
Boone Lake(3.6 Miles)
Liberty Bell Complex(3.6 Miles)
Watauga River(3.7 Miles)
Freedom Hall Civic Center(4.2 Miles)
Johnson City Medical Center(4.3 Miles)
Yee-Haw Brewing Company(4.9 Miles)
Austin Springs Spa & Salon(4.9 Miles)
Founders Park(5 Miles)
Tannery Knobs Mountain Bike Park(5 Miles)
Rocky Mount Museum(5.1 Miles)
Tweetsie Trail Trailhead(5.2 Miles)
Mountain States Health Alliance Athletics Center(5.4 Miles)
Tri-Cities, TN (TRI-Tri-Cities Regional)(12.9 Miles)
Abingdon, VA (VJI-Virginia Highlands)(46.4 Miles)
Free wi-fi
Laundry service
Elevator/Lift
Business centre
Fitness facilities
Free breakfast
Location
3118 Browns Mill Rd, Johnson City, Tennessee, United States of America
Franklin Woods Community Hospital (2.1 Miles)
Johnson City Mall (2.2 Miles)
Winged Deer Park (3.5 Miles)
Boone Lake (3.6 Miles)
Liberty Bell Complex (3.6 Miles)
Watauga River (3.7 Miles)
Room options
8
Suite, 1 King Bed
Room details
1 Extra-Large Double Bed
Sleeps 3
Air ConditioningHeatingWi-Fi (Free)
6
Suite, 2 Queen Beds, Accessible
Room details
2 Large Double Beds
Sleeps 4
Air ConditioningHeatingWi-Fi (Free)
5
Suite, 1 King Bed, Accessible
Room details
1 Extra-Large Double Bed
Sleeps 2
Air ConditioningHeatingWi-Fi (Free)
7
Suite, 2 Queen Beds
Room details
2 Large Double Beds
Sleeps 5
Air ConditioningHeatingWi-Fi (Free)
Guest reviews
7.3
Good
Based on 1,001 verified reviews
Who stays here?
Business
9%
Couple
25%
Family
41%
Group
7%
Solo
15%
What guests think
AI-generated summary based on recent guest reviews
At Comfort Suites Johnson City near University, travelers describe very spacious rooms and a convenient location near shopping and highways, but repeated concerns include inconsistent cleanliness, dated maintenance, and a frequently understocked, mediocre breakfast.
Read moreWas this helpful?
What guests think
At Comfort Suites Johnson City near University, travelers describe very spacious rooms and a convenient location near shopping and highways, but repeated concerns include inconsistent cleanliness, dated maintenance, and a frequently understocked, mediocre breakfast.
Many guests find staff friendly and helpful, yet service can be stretched, with slow check-in, limited housekeeping unless requested, and occasional rude or unresponsive interactions. Rooms are large but feel dated; guests report small pillows, uncomfortable sofa beds, noisy or weak HVAC, loose outlets, and light leakage from curtains. Facilities feel basic, with ongoing renovations and parking sometimes crowded by contractor trucks, and the gym and pool are modest. Expect ample space and convenience, but variable upkeep and service.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Facilities are basic, with a small pool, a limited exercise room, and ongoing renovations; parking can be tight when contractor trucks are present, though larger-vehicle parking is available.
Related guest reviews
8
Lorena
8 Jan 2023
·
Stayed 19,360 nights
The hotel was easy to find. A little odd that an elevator/stairs was needed to get to the first floor from the lobby. Push carts were available. The breakfast was bland and pretty dismal compared to other hotels.
The hotel was easy to find. A little odd that an elevator/stairs was needed to get to the first floor from the lobby. Push carts were available. The breakfast was bland and pretty dismal compared to other hotels.
8
Debi
2 Apr 2023
·
Stayed 1 night
Two elevators on each floor, also ice. Dog friendly and several grass areas for dogs. Be aware there is a $20 per pet fee. Front desk person seemed new or inexperienced. I also had to ask about the breakfast, she did not volunteer the information.
Two elevators on each floor, also ice. Dog friendly and several grass areas for dogs. Be aware there is a $20 per pet fee. Front desk person seemed new or inexperienced. I also had to ask about the breakfast, she did not volunteer the information.
10
Vicki
24 Aug 2025
·
Stayed 1 night
The property is undergoing some renovation so there is still areas that are being improved upon.
The property is undergoing some renovation so there is still areas that are being improved upon.
10
Jana
10 Aug 2023
·
Stayed 1 night
Extremely large hotel room with comfortable beds. Hotel breakfast was good and we enjoyed the pool as well
Extremely large hotel room with comfortable beds. Hotel breakfast was good and we enjoyed the pool as well
6
Sharon
29 Dec 2025
·
Stayed 2 nights
We requested an HC accessible room because we needed a walk-in shower but they gave us a hearing impaired accessible room. That room has no ref.
We requested an HC accessible room because we needed a walk-in shower but they gave us a hearing impaired accessible room. That room has no ref.
10
Marian
16 Jul 2023
·
Stayed 5 nights
Staff was excellent and cery friendly, helpful. Pool was nice but pretty small. Lots of street traffic close by so a little noisy when you're out by the pool. Otherwise all good. Bed a little lumpy.
Staff was excellent and cery friendly, helpful. Pool was nice but pretty small. Lots of street traffic close by so a little noisy when you're out by the pool. Otherwise all good. Bed a little lumpy.
10
Charles
24 Feb 2023
·
Stayed 1 night
Convenient parking for big truck/trailer combo and extremely nice staff!
Convenient parking for big truck/trailer combo and extremely nice staff!
4
Aaron
16 Aug 2025
·
Stayed 5 nights
Good about this property was its location. Other than that, nothing was good. Poor things about this hotel was breakfest was not fresh nor good tasting. Room was not completely clean. Card locks were hit or miss on working. Bathroom needs major upgrade due to lot of caulking to fix cracks along with mold along walls and ceilings. Also, mini fridge was not clean inside of fridge. Long as while we were there, there was a construction company staying at hotel and took up most of parking spots with their dumptrucks and other vehicles.
Good about this property was its location. Other than that, nothing was good. Poor things about this hotel was breakfest was not fresh nor good tasting. Room was not completely clean. Card locks were hit or miss on working. Bathroom needs major upgrade due to lot of caulking to fix cracks along with mold along walls and ceilings. Also, mini fridge was not clean inside of fridge. Long as while we were there, there was a construction company staying at hotel and took up most of parking spots with their dumptrucks and other vehicles.
2
brian
16 Sept 2025
·
Stayed 4 nights
The hotel was disgusting. They were remodeling and it was a mess. Rooms were not clean and had stains. We left after one night and found another room
The hotel was disgusting. They were remodeling and it was a mess. Rooms were not clean and had stains. We left after one night and found another room
10
George
21 Aug 2025
·
Stayed 1 night
We had a great overnight stay. Booking was easy through Hotels.com. The receptionists at the front desk was very friendly and engaging. We truly felt welcomed. Our room was very clean and comfortable. I loved having the couch adjacent to the bedroom. The bathroom was clean and well stocked. I used the exercise room while I was there, and I would normally walk on a treadmill, but the two main pieces of equipment were an elliptical and a recumbent bike. I chose the bike for low impact. Breakfast the next morning was good, though the selection was a little limited. I was disappointed that there wasn't some fresh fruit. It appeared that the gentleman who preparing and serving the breakfast foods was also responsible for being at the front desk. Perhaps more help would be beneficial. Overall it was a good stay and we would definitely stay there again.
We had a great overnight stay. Booking was easy through Hotels.com. The receptionists at the front desk was very friendly and engaging. We truly felt welcomed. Our room was very clean and comfortable. I loved having the couch adjacent to the bedroom. The bathroom was clean and well stocked. I used the exercise room while I was there, and I would normally walk on a treadmill, but the two main pieces of equipment were an elliptical and a recumbent bike. I chose the bike for low impact. Breakfast the next morning was good, though the selection was a little limited. I was disappointed that there wasn't some fresh fruit. It appeared that the gentleman who preparing and serving the breakfast foods was also responsible for being at the front desk. Perhaps more help would be beneficial. Overall it was a good stay and we would definitely stay there again.
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is inconsistent, with repeated reports of mold, dirty bathrooms, odors, and stained or used linens; several guests also found areas and carpets unclean, while some stays were reported clean.
Related guest reviews
2
Ashley
7 Aug 2025
·
Stayed 1 night
The floor was so filthy, and there was hair in the shower, as well as mold on the walls. Barely any shampoo and conditioner in the bathroom. The pool’s railings were about to fall. The halls looked like they haven’t been vacuumed in months. So gross. You can tell they are cutting corners with not having a professional cleaning crew come in to clean.
The floor was so filthy, and there was hair in the shower, as well as mold on the walls. Barely any shampoo and conditioner in the bathroom. The pool’s railings were about to fall. The halls looked like they haven’t been vacuumed in months. So gross. You can tell they are cutting corners with not having a professional cleaning crew come in to clean.
4
Sally Rountree
20 Sept 2025
·
Stayed 3 nights
Staff members were polite and tried to correct some problems like replacing inoperable keys. We never had a key that worked on the 1st try either at the room or on an outside entrance. Beware; You must specifically request towels and bed changes, etc. We didl But on the 2nd day, we returned to find dirty towels on the floor, beds not changed, and the dirty sock of a previous customer still on the floor by the closet. The receptionist offered the excuse that 50 people checked out that day. Then, schedule enough people! Shabby building, heavily stained carpet, gouged bathtub. Needs renovation. It's a Choice Hotel, and my choice is never to return.
Staff members were polite and tried to correct some problems like replacing inoperable keys. We never had a key that worked on the 1st try either at the room or on an outside entrance. Beware; You must specifically request towels and bed changes, etc. We didl But on the 2nd day, we returned to find dirty towels on the floor, beds not changed, and the dirty sock of a previous customer still on the floor by the closet. The receptionist offered the excuse that 50 people checked out that day. Then, schedule enough people! Shabby building, heavily stained carpet, gouged bathtub. Needs renovation. It's a Choice Hotel, and my choice is never to return.
2
Sherry
8 Oct 2024
·
Stayed 2 nights
The pictures posted did not match what the rooms actually looked like. There was stains on the carpet, the windows were filthy, the bathroom was horrendous, dirty towels, shower looked so old it looked dirty and orange (walls were supposed to be off white. I took pictures. But worse of all was there were spiders. We sprayed Off hoping to keep them only at the windows…when I woke up there were dead baby cockroaches on the sill. Oh! And there was no flat sheet on the beds, only comforters. Appalled! I used to be a chambermaid so I asked the front desk to bring me clean towels and cleaning solution. She towels looked used and they brought up sanitizer spray, not cleaning. I will never stay here or at another Comfort Suite again. If anyone is interested in seeing pictures, please let me know. I’ll share. I was highly disappointed being it was $400 a night!
The pictures posted did not match what the rooms actually looked like. There was stains on the carpet, the windows were filthy, the bathroom was horrendous, dirty towels, shower looked so old it looked dirty and orange (walls were supposed to be off white. I took pictures. But worse of all was there were spiders. We sprayed Off hoping to keep them only at the windows…when I woke up there were dead baby cockroaches on the sill. Oh! And there was no flat sheet on the beds, only comforters. Appalled! I used to be a chambermaid so I asked the front desk to bring me clean towels and cleaning solution. She towels looked used and they brought up sanitizer spray, not cleaning. I will never stay here or at another Comfort Suite again. If anyone is interested in seeing pictures, please let me know. I’ll share. I was highly disappointed being it was $400 a night!
4
Tyler
27 Jul 2025
·
Stayed 2 nights
We were not happy with this hotel. We were put on a floor where they were doing construction and my family was woke up by the hammering on the wall next to ours. There was also furniture lined all in the hallway and it made it difficult to get to out room. Our toilet overflowed while we were there all over the floor. The floor in our room had sun flower seeds all over it which was proof it was not cleaned thoroughly. Would never stay here again.
We were not happy with this hotel. We were put on a floor where they were doing construction and my family was woke up by the hammering on the wall next to ours. There was also furniture lined all in the hallway and it made it difficult to get to out room. Our toilet overflowed while we were there all over the floor. The floor in our room had sun flower seeds all over it which was proof it was not cleaned thoroughly. Would never stay here again.
8
Kimberly
25 Oct 2025
·
Stayed 1 night
Mold in shower area and walls
Mold in shower area and walls
4
Scott
20 Oct 2025
·
Stayed 2 nights
There was a used washcloth draped across the shower rod and someone clearly smoked in the room as there was a plastic grocery bag wrapped around the smoke detector.
There was a used washcloth draped across the shower rod and someone clearly smoked in the room as there was a plastic grocery bag wrapped around the smoke detector.
2
Scotty
27 Dec 2024
·
Stayed 1 night
This property was disgusting. The first room we got, the sheets had not been changed and were stained with food crumbs on them. The second room she put us in had blood and urine stains on the quilts and the couch had a a tear in it. We then decided to check out, but the front desk lady insisted we try one more room. At first glance this room was much better. However, when we pulled all the bedding off, we found more blood stains on the quilt. We ended up stripping the beds to the sheets that appeared clean with no stains, sprayed them with disinfectant and we slept with the throws and travel pillows that were in our car. The carpet was also very nasty with stains and felt very dirty. The bathtub also had stains and looked very dirty. The lady at the front desk was not welcoming or friendly. She did apologize for the condition of their rooms, but she was nonchalant and unfriendly. We would never stay here again. This was a one night stay for us as we were passing through thank goodness. I would rather sleep in my car!
This property was disgusting. The first room we got, the sheets had not been changed and were stained with food crumbs on them. The second room she put us in had blood and urine stains on the quilts and the couch had a a tear in it. We then decided to check out, but the front desk lady insisted we try one more room. At first glance this room was much better. However, when we pulled all the bedding off, we found more blood stains on the quilt. We ended up stripping the beds to the sheets that appeared clean with no stains, sprayed them with disinfectant and we slept with the throws and travel pillows that were in our car. The carpet was also very nasty with stains and felt very dirty. The bathtub also had stains and looked very dirty. The lady at the front desk was not welcoming or friendly. She did apologize for the condition of their rooms, but she was nonchalant and unfriendly. We would never stay here again. This was a one night stay for us as we were passing through thank goodness. I would rather sleep in my car!
4
Aaron
16 Aug 2025
·
Stayed 5 nights
Good about this property was its location. Other than that, nothing was good. Poor things about this hotel was breakfest was not fresh nor good tasting. Room was not completely clean. Card locks were hit or miss on working. Bathroom needs major upgrade due to lot of caulking to fix cracks along with mold along walls and ceilings. Also, mini fridge was not clean inside of fridge. Long as while we were there, there was a construction company staying at hotel and took up most of parking spots with their dumptrucks and other vehicles.
Good about this property was its location. Other than that, nothing was good. Poor things about this hotel was breakfest was not fresh nor good tasting. Room was not completely clean. Card locks were hit or miss on working. Bathroom needs major upgrade due to lot of caulking to fix cracks along with mold along walls and ceilings. Also, mini fridge was not clean inside of fridge. Long as while we were there, there was a construction company staying at hotel and took up most of parking spots with their dumptrucks and other vehicles.
2
Annabelle
18 Mar 2023
·
Stayed 1 night
Disgusting! The ceiling was leaking and brown! Dripping water on the bathroom counter, the tub looked like it hadn’t been cleaned in months! Non refundable from either the hotel nor hotels.com. Service was awful either route!
Disgusting! The ceiling was leaking and brown! Dripping water on the bathroom counter, the tub looked like it hadn’t been cleaned in months! Non refundable from either the hotel nor hotels.com. Service was awful either route!
2
Mary Evelyn
29 Sept 2025
·
Stayed 2 nights
Overall appearance of dinginess. Feels run-down. Will be our last stay at this location.
Overall appearance of dinginess. Feels run-down. Will be our last stay at this location.
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Rooms are very spacious but dated, with frequent notes about small pillows, uncomfortable sofa beds, noisy or weak HVAC, loose outlets, and light leakage from worn curtains.
Related guest reviews
6
Donald
4 Sept 2025
·
Stayed 2 nights
Pillows were awful. The breakfast was seriously lacking. AC worked well.
Pillows were awful. The breakfast was seriously lacking. AC worked well.
6
Marcy
11 Aug 2023
·
Stayed 4 nights
Bad internet falls off all the time food was below average air conditioning was not good for me not impressed with the place
Bad internet falls off all the time food was below average air conditioning was not good for me not impressed with the place
6
Monica
16 May 2024
·
Stayed 2 nights
Fan in the heater/ air conditioner sounded like an airplane taking off and landing. Extremely hard to sleep with the random noise. Told front desk the next morning, but it was the same our 2nd night.
Fan in the heater/ air conditioner sounded like an airplane taking off and landing. Extremely hard to sleep with the random noise. Told front desk the next morning, but it was the same our 2nd night.
8
Charles
25 Sept 2025
·
Stayed 6 nights
Large Room, Clean, In Good Condition
Large Room, Clean, In Good Condition
6
Megan
9 May 2025
·
Stayed 1 night
Overall the bed was comfortable but the room was not clean with numerous stains on the carpet, the wall outlets did not work, the AC was loud and screeched when it went in and off and the bathroom was not clean.
Overall the bed was comfortable but the room was not clean with numerous stains on the carpet, the wall outlets did not work, the AC was loud and screeched when it went in and off and the bathroom was not clean.
6
Sandra
1 Sept 2025
·
Stayed 2 nights
Pillows were like cottonballs very small and not very comfy for head. The shower was very slim and hard to keep footing in. Breakfast consisted of powdered eggs, fake sausages and bakery items. I am gluten free so i only had the eggs and sausages. They offered yogurt one morning but not the other, no fruit offered. There were bugs in the juices offered.
Pillows were like cottonballs very small and not very comfy for head. The shower was very slim and hard to keep footing in. Breakfast consisted of powdered eggs, fake sausages and bakery items. I am gluten free so i only had the eggs and sausages. They offered yogurt one morning but not the other, no fruit offered. There were bugs in the juices offered.
8
KENN
18 Jun 2025
·
Stayed 1 night
Property was clean and staff helpful. Our daughter was with us and slept on the couch which was not comfortable at all. It was a very thin mattress. She had to put the cushions from the couch on top to be able to lay on it.
Property was clean and staff helpful. Our daughter was with us and slept on the couch which was not comfortable at all. It was a very thin mattress. She had to put the cushions from the couch on top to be able to lay on it.
6
Phillip
19 Mar 2023
·
Stayed 3 nights
Curtains torn and even missing. Lamp outlets loose and not working. Bathroom a few lights not working. Hand shower spray leaking, tub faucet loose from wall. Microwave glass turntable not seated properly had to constantly adjust it or it jumped.
Curtains torn and even missing. Lamp outlets loose and not working. Bathroom a few lights not working. Hand shower spray leaking, tub faucet loose from wall. Microwave glass turntable not seated properly had to constantly adjust it or it jumped.
6
Lisa
29 May 2025
·
Stayed 1 night
Spacious room, comfortable bed, but the room was a little dated. Blackout curtain hanging off rail, which meant the flood light outside the building was lighting up inside my room. The bedside reading light didn't work and the carpet was worn. The complimentary tea/coffee was awful-tasted like soap. Breakfast however, was wonderful.
Spacious room, comfortable bed, but the room was a little dated. Blackout curtain hanging off rail, which meant the flood light outside the building was lighting up inside my room. The bedside reading light didn't work and the carpet was worn. The complimentary tea/coffee was awful-tasted like soap. Breakfast however, was wonderful.
6
TIM
14 Oct 2024
·
Stayed 2 nights
needs update, very noisy, not much insulation between walls.
needs update, very noisy, not much insulation between walls.
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Staff are often friendly and helpful, but service is inconsistent: check-in can be slow, keycards frequently fail, housekeeping is limited or missed unless requested, and a few guests reported poor handling of reservations and service animals.
Related guest reviews
6
Dorothy
19 Sept 2025
·
Stayed 1 night
Overall, this hotel was fine for one night. BUT we had to wait 20 minutes (no exaggeration) to check in as there was no one at the front desk. My husband stood there, and I walked around, peering into the office, housekeeping room, maintenance room (all the doors wide open) to see if anyone was around. Place was deserted! It was around 4pm on a Thursday. Finally, a man showed up. The room was perfectly adequate, what you expect from a Comfort Inn. Breakfast the next morning was just ok. Waffle batter was almost empty, orange juice was watered down and the Coffee ran out at 8:15 and there was no one around to replace any of it. So overall, 4 stars for the room but 2.5 for check in and breakfast.
Overall, this hotel was fine for one night. BUT we had to wait 20 minutes (no exaggeration) to check in as there was no one at the front desk. My husband stood there, and I walked around, peering into the office, housekeeping room, maintenance room (all the doors wide open) to see if anyone was around. Place was deserted! It was around 4pm on a Thursday. Finally, a man showed up. The room was perfectly adequate, what you expect from a Comfort Inn. Breakfast the next morning was just ok. Waffle batter was almost empty, orange juice was watered down and the Coffee ran out at 8:15 and there was no one around to replace any of it. So overall, 4 stars for the room but 2.5 for check in and breakfast.
2
craig
19 Nov 2023
·
Stayed 1 night
If possible to give this hotel a negative rating I would. The clerk violated my ADA right by insisting that I provid documentation for my service animal. Was very rude, unprofessional and arrogant. I suggest someone in management square this clown away before the hotel gets a lawsuit. I am notifying the proper authorities.
If possible to give this hotel a negative rating I would. The clerk violated my ADA right by insisting that I provid documentation for my service animal. Was very rude, unprofessional and arrogant. I suggest someone in management square this clown away before the hotel gets a lawsuit. I am notifying the proper authorities.
6
Judy
4 Aug 2025
·
Stayed 1 night
The keycards did not work. Had to be replaced several times. Only 1 packet of soap for 4 people for showering and hand washing. Towels felt damp and not very absorbent. Not enough staff to keep up with breakfast demands. Staff was very polite and responsive.
The keycards did not work. Had to be replaced several times. Only 1 packet of soap for 4 people for showering and hand washing. Towels felt damp and not very absorbent. Not enough staff to keep up with breakfast demands. Staff was very polite and responsive.
10
Todd
26 May 2025
·
Stayed 3 nights
Have stayed here many times over the past year, and the staff are the best! I will never stay at any other motel while in Johnson City. This, by far, is the best!!
Have stayed here many times over the past year, and the staff are the best! I will never stay at any other motel while in Johnson City. This, by far, is the best!!
2
Susie
15 Aug 2025
·
Stayed 1 night
The key cad did not work the gave me 2 different ones and both would not work. The came to the room with the master key it worked tried the 3 rd key card and of course it did not work! Said they would bring another one to the room. Well it has been 3 hours and no new key! Now someone that is staying above our room is making noise like jumping off bed and on to floor! Going to be a long night! Cannot leave room as we will not be able to get back in as our 3rd key does not work and did not bring us a new key.
The key cad did not work the gave me 2 different ones and both would not work. The came to the room with the master key it worked tried the 3 rd key card and of course it did not work! Said they would bring another one to the room. Well it has been 3 hours and no new key! Now someone that is staying above our room is making noise like jumping off bed and on to floor! Going to be a long night! Cannot leave room as we will not be able to get back in as our 3rd key does not work and did not bring us a new key.
4
Cory
9 Jun 2024
·
Stayed 1 night
The man behind the counter had no clue what he was doing. Charged my card multiple times for $30, redunded, charged again, etc. Then charged me $150, I have yet to get back, for having a service dog. When I told him and showed him proof my dog was a service dog, he seemed to have no idea such a thing even existed. Called Comfort Suites customer service and of course the woman on the phone did nothing to help except try to sell me time shares.
The man behind the counter had no clue what he was doing. Charged my card multiple times for $30, redunded, charged again, etc. Then charged me $150, I have yet to get back, for having a service dog. When I told him and showed him proof my dog was a service dog, he seemed to have no idea such a thing even existed. Called Comfort Suites customer service and of course the woman on the phone did nothing to help except try to sell me time shares.
2
Jennie
11 Nov 2024
·
Stayed 2 nights
I spoke to staff about a pet friendly room. I reserved room right after speaking to staff. Halfway to the hotel the day of the reservation, speak to staff via phone and they say there's no pet room for us. Literally halfway there. Speak to front desk again and find out they never even checked the availability of a pet room when I called. Further, they simply responded they didn't have an idea what we should do with pet now. Completely unconcerned. Conversation ended with them leaving no answer for what to do. Found alternative accommodations at another hotel. AND then, the hotel refused to a refund because the time frame had expired. Absolutely terrible service. Refused to give contact information for management. Refused refund via Expedia. Called choice hotel customer service, they also refused to give management contact.
I spoke to staff about a pet friendly room. I reserved room right after speaking to staff. Halfway to the hotel the day of the reservation, speak to staff via phone and they say there's no pet room for us. Literally halfway there. Speak to front desk again and find out they never even checked the availability of a pet room when I called. Further, they simply responded they didn't have an idea what we should do with pet now. Completely unconcerned. Conversation ended with them leaving no answer for what to do. Found alternative accommodations at another hotel. AND then, the hotel refused to a refund because the time frame had expired. Absolutely terrible service. Refused to give contact information for management. Refused refund via Expedia. Called choice hotel customer service, they also refused to give management contact.
6
Austin
7 Dec 2023
·
Stayed 1 night
The guy at the desk was very unfriendly and not that helpful. Other than that it wasn’t too bad but probably won’t be back after having to deal with him. We weren’t the only ones having issues with him as well.
The guy at the desk was very unfriendly and not that helpful. Other than that it wasn’t too bad but probably won’t be back after having to deal with him. We weren’t the only ones having issues with him as well.
10
Julie
30 Sept 2024
·
Stayed 1 night
When we made our reservation we were still traveling and did not realize it was after midnight. Our reservation actually booked for the next night instead of when we needed it. The clerk was incredibly helpful in getting it changed for us. Our room was clean and quiet. The area felt safe and had plenty of shopping and food nearby. Checkout was fast and easy and the staff at the desk were courteous.
When we made our reservation we were still traveling and did not realize it was after midnight. Our reservation actually booked for the next night instead of when we needed it. The clerk was incredibly helpful in getting it changed for us. Our room was clean and quiet. The area felt safe and had plenty of shopping and food nearby. Checkout was fast and easy and the staff at the desk were courteous.
10
Nathan
30 May 2023
·
Stayed 1 night
The young lady at the front desk the afternoon we checked in was extremely friendly and helpful. She was a bit frustrated with the "slow" computer system but smiled all the way through it. She later called both of our rooms to make sure everything was ok. Best check-in so far. She was also very accommodating in providing several options for dinner that evening.
The young lady at the front desk the afternoon we checked in was extremely friendly and helpful. She was a bit frustrated with the "slow" computer system but smiled all the way through it. She later called both of our rooms to make sure everything was ok. Best check-in so far. She was also very accommodating in providing several options for dinner that evening.
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Convenient for highways, shopping, Walmart, and ETSU, though some guests noted road or truck noise and an industrial feel.
Related guest reviews
10
Paul
8 Dec 2023
·
Stayed 1 night
Overall a clean hotel. Considerable road noise. A good value for the rate.
Overall a clean hotel. Considerable road noise. A good value for the rate.
8
Stephanie
16 Feb 2025
·
Stayed 1 night
Enjoy our quick stay! Very convenient shopping area for food and gas. Would stay again
Enjoy our quick stay! Very convenient shopping area for food and gas. Would stay again
8
Vicki
16 Jun 2025
·
Stayed 1 night
Not bad for one night. The lights from outside came in and we had to use a hair clip to try and keep the curtains closed. Also heard road noise off and on. Walmart is right across the street and had lots of places to eat nearby. Front desk at check in was very friendly. Breakfast was good, just your normal hotel breakfast. If we ever came to that area again we most likely stay again.
Not bad for one night. The lights from outside came in and we had to use a hair clip to try and keep the curtains closed. Also heard road noise off and on. Walmart is right across the street and had lots of places to eat nearby. Front desk at check in was very friendly. Breakfast was good, just your normal hotel breakfast. If we ever came to that area again we most likely stay again.
10
Julie
18 Jun 2024
·
Stayed 1 night
Close to Walmart and restaurants I could walk to.
Close to Walmart and restaurants I could walk to.
10
Amy
28 Oct 2023
·
Stayed 2 nights
Convenient access to the highway and the university.
Convenient access to the highway and the university.
8
Kathy
30 May 2025
·
Stayed 1 night
Hotel is in an almost industrial area. Room was okay. Surroundings of hotel and parking lot were just okay
Hotel is in an almost industrial area. Room was okay. Surroundings of hotel and parking lot were just okay
10
Jeff
25 Oct 2024
·
Stayed 2 nights
Very convenient to eating and shopping. Also less than 10 minutes from ETSU where we were attending an event
Very convenient to eating and shopping. Also less than 10 minutes from ETSU where we were attending an event
8
Victoria
18 Jul 2023
·
Stayed 1 night
Good location. Close to fast food and restaurants.
Good location. Close to fast food and restaurants.
8
Terry
30 May 2023
·
Stayed 3 nights
Really close to shopping, dining, and highways
Really close to shopping, dining, and highways
8
Cristy
14 Nov 2024
·
Stayed 1 night
This was a fine hotel for the little amount of time we were there. It could use a little updating on the bathrooms but overall nice. Easy to get to from the interstate.
This was a fine hotel for the little amount of time we were there. It could use a little updating on the bathrooms but overall nice. Easy to get to from the interstate.
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Breakfast is inconsistent and often understocked, with watered drinks and basic hot items like powdered-style eggs and sausage; a minority found it acceptable.
Related guest reviews
6
Dorothy
19 Sept 2025
·
Stayed 1 night
Overall, this hotel was fine for one night. BUT we had to wait 20 minutes (no exaggeration) to check in as there was no one at the front desk. My husband stood there, and I walked around, peering into the office, housekeeping room, maintenance room (all the doors wide open) to see if anyone was around. Place was deserted! It was around 4pm on a Thursday. Finally, a man showed up. The room was perfectly adequate, what you expect from a Comfort Inn. Breakfast the next morning was just ok. Waffle batter was almost empty, orange juice was watered down and the Coffee ran out at 8:15 and there was no one around to replace any of it. So overall, 4 stars for the room but 2.5 for check in and breakfast.
Overall, this hotel was fine for one night. BUT we had to wait 20 minutes (no exaggeration) to check in as there was no one at the front desk. My husband stood there, and I walked around, peering into the office, housekeeping room, maintenance room (all the doors wide open) to see if anyone was around. Place was deserted! It was around 4pm on a Thursday. Finally, a man showed up. The room was perfectly adequate, what you expect from a Comfort Inn. Breakfast the next morning was just ok. Waffle batter was almost empty, orange juice was watered down and the Coffee ran out at 8:15 and there was no one around to replace any of it. So overall, 4 stars for the room but 2.5 for check in and breakfast.
8
Edward
21 Sept 2025
·
Stayed 1 night
Seviceable location. Generally clean. friendly staff. Breakfast was good. Good location for a night or two.
Seviceable location. Generally clean. friendly staff. Breakfast was good. Good location for a night or two.
8
William
5 May 2025
·
Stayed 2 nights
I thought the hotel was nice and clean. I was very disappointed in the breakfast. It was not tasty or appealing at all. It is a standard fare for biscuits and gravy, waffles, and scrambled eggs and sausage. The taste was just not there.
I thought the hotel was nice and clean. I was very disappointed in the breakfast. It was not tasty or appealing at all. It is a standard fare for biscuits and gravy, waffles, and scrambled eggs and sausage. The taste was just not there.
6
Sandra
1 Sept 2025
·
Stayed 2 nights
Pillows were like cottonballs very small and not very comfy for head. The shower was very slim and hard to keep footing in. Breakfast consisted of powdered eggs, fake sausages and bakery items. I am gluten free so i only had the eggs and sausages. They offered yogurt one morning but not the other, no fruit offered. There were bugs in the juices offered.
Pillows were like cottonballs very small and not very comfy for head. The shower was very slim and hard to keep footing in. Breakfast consisted of powdered eggs, fake sausages and bakery items. I am gluten free so i only had the eggs and sausages. They offered yogurt one morning but not the other, no fruit offered. There were bugs in the juices offered.
4
Michele
13 Jan 2025
·
Stayed 4 nights
Our reservation was cancelled and they were not helpful. The breakfast was terrible. No refill on food/supplies. Missing food items. No beverages in cooler in lobby.
Our reservation was cancelled and they were not helpful. The breakfast was terrible. No refill on food/supplies. Missing food items. No beverages in cooler in lobby.
6
Charles
16 Dec 2024
·
Stayed 1 night
Check-In was less than convenient. Breakfast was less than expected. Uncooked food and limited options.
Check-In was less than convenient. Breakfast was less than expected. Uncooked food and limited options.
8
Julia
16 Apr 2024
·
Stayed 1 night
Decent stay for a night for work. I wouldn’t stay for a week. The bed was comfortable and clean. Bathroom needs cosmetic work. There’s little to no breakfast other than bread and muffins.
Decent stay for a night for work. I wouldn’t stay for a week. The bed was comfortable and clean. Bathroom needs cosmetic work. There’s little to no breakfast other than bread and muffins.
6
Lisa
29 May 2025
·
Stayed 1 night
Spacious room, comfortable bed, but the room was a little dated. Blackout curtain hanging off rail, which meant the flood light outside the building was lighting up inside my room. The bedside reading light didn't work and the carpet was worn. The complimentary tea/coffee was awful-tasted like soap. Breakfast however, was wonderful.
Spacious room, comfortable bed, but the room was a little dated. Blackout curtain hanging off rail, which meant the flood light outside the building was lighting up inside my room. The bedside reading light didn't work and the carpet was worn. The complimentary tea/coffee was awful-tasted like soap. Breakfast however, was wonderful.
10
George
21 Aug 2025
·
Stayed 1 night
We had a great overnight stay. Booking was easy through Hotels.com. The receptionists at the front desk was very friendly and engaging. We truly felt welcomed. Our room was very clean and comfortable. I loved having the couch adjacent to the bedroom. The bathroom was clean and well stocked. I used the exercise room while I was there, and I would normally walk on a treadmill, but the two main pieces of equipment were an elliptical and a recumbent bike. I chose the bike for low impact. Breakfast the next morning was good, though the selection was a little limited. I was disappointed that there wasn't some fresh fruit. It appeared that the gentleman who preparing and serving the breakfast foods was also responsible for being at the front desk. Perhaps more help would be beneficial. Overall it was a good stay and we would definitely stay there again.
We had a great overnight stay. Booking was easy through Hotels.com. The receptionists at the front desk was very friendly and engaging. We truly felt welcomed. Our room was very clean and comfortable. I loved having the couch adjacent to the bedroom. The bathroom was clean and well stocked. I used the exercise room while I was there, and I would normally walk on a treadmill, but the two main pieces of equipment were an elliptical and a recumbent bike. I chose the bike for low impact. Breakfast the next morning was good, though the selection was a little limited. I was disappointed that there wasn't some fresh fruit. It appeared that the gentleman who preparing and serving the breakfast foods was also responsible for being at the front desk. Perhaps more help would be beneficial. Overall it was a good stay and we would definitely stay there again.
6
Tony L
20 Mar 2024
·
Stayed 2 nights
The rooms were comfortable and clean. The continental breakfast was a big disappointment after paying almost $600'for 2 nights. We arrived just after 8:30am. There was no sausage, no biscuits, no grits, no fresh fruit and no hot chocolate packets. There was nobody around to ask for help
The rooms were comfortable and clean. The continental breakfast was a big disappointment after paying almost $600'for 2 nights. We arrived just after 8:30am. There was no sausage, no biscuits, no grits, no fresh fruit and no hot chocolate packets. There was nobody around to ask for help
Was this helpful?
AI-generated summary based on recent guest reviews
4
Angela
3 weeks ago
·
Stayed 1 night
Had 2 rooms - both smelled musty. Addressed to front staff for spray, wasn’t addressed. The air conditioner in room didn’t work, room was hot at night.
Had 2 rooms - both smelled musty. Addressed to front staff for spray, wasn’t addressed. The air conditioner in room didn’t work, room was hot at night.
8
Roy
6 Aug 2026
·
Stayed 1 night
The room was very clean and the staff was friendly and helpful.
The room was very clean and the staff was friendly and helpful.
6
March
5 Aug 2026
·
Stayed 2 nights
Needs remodeling. Bedding smelled like old sweat.
Needs remodeling. Bedding smelled like old sweat.
4
Jimmy
25 Jul 2026
·
Stayed 1 night
It is an older property and looks it, room was smelly, bathroom wasn’t the cleanest, housekeeping didn’t knock or even try to announce herself, just walked in while I was getting dressed and I reported it at checkout and they didn’t seem to care, it made me feel bad and glad I was checking out, and had to wait 5 minutes with another person trying to check out, no one was at the counter, so wouldn’t recommend this place to anyone.
It is an older property and looks it, room was smelly, bathroom wasn’t the cleanest, housekeeping didn’t knock or even try to announce herself, just walked in while I was getting dressed and I reported it at checkout and they didn’t seem to care, it made me feel bad and glad I was checking out, and had to wait 5 minutes with another person trying to check out, no one was at the counter, so wouldn’t recommend this place to anyone.
8
Nathan
21 Jul 2026
·
Stayed 3 nights
pet friendly................
pet friendly................
FAQs about Comfort Suites Johnson City near University
Is parking available at the property?
Yes, free self-parking is available on-site, including parking for RVs, buses, and trucks.
What type of breakfast is offered and what are the serving hours?
A complimentary on-the-go breakfast is served daily from 6:00 AM to 9:00 AM.
Does the property allow pets?
Yes, pets are allowed in specific rooms only, with a fee of USD 40 per pet, per night. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is at 3:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.
What accessibility features are available for guests with disabilities?
The property offers wheelchair-accessible facilities, including a registration desk, parking, and limited wheelchair accessibility in rooms. There is also a stair-free path to the entrance and well-lit paths.
What is the location of the property in relation to key landmarks?
The hotel is located in the heart of Johnson City, within a 5-minute drive of Wallabies and Johnson City Mall. It is 2.1 miles from Franklin Woods Community Hospital and 3.5 miles from Winged Deer Park.
Does the property have a swimming pool?
Yes, there is a seasonal outdoor pool available for guests.
What are the policies for guests staying with children?
Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-16: 103.2726829578781USD
- 2026-09-17: 150.95075377304076USD
- 2026-09-18: 469.96354924804683USD
- 2026-09-19: 525.6507069145202USD
- 2026-09-20: 89.21653380626678USD
- 2026-09-21: 85.26846098430633USD
- 2026-09-22: 81.3673165934372USD
- 2026-09-23: 81.27566277980804USD
- 2026-09-24: 81.2776210451889USD
- 2026-09-25: 110.03300845413207USD
- 2026-09-26: 110.03300845413207USD
- 2026-09-27: 81.17145508632659USD
- 2026-09-28: 81.2776210451889USD
- 2026-09-29: 81.2776210451889USD
- 2026-09-30: 81.2776210451889USD
- 2026-10-01: 110.03300845413207USD
- 2026-10-02: 169.52495336402893USD
- 2026-10-03: 169.52495336402893USD
- 2026-10-04: 90.19998517124175USD
- 2026-10-05: 82.28958090751647USD
- 2026-10-06: 82.28958090751647USD
- 2026-10-07: 82.28958090751647USD
- 2026-10-08: 82.28958090751647USD
- 2026-10-09: 118.95537258018493USD
- 2026-10-10: 123.91541400672912USD
- 2026-10-11: 82.28958090751647USD
- 2026-10-12: 82.28958090751647USD
- 2026-10-13: 82.28958090751647USD
- 2026-10-14: 82.28958090751647USD
- 2026-10-15: 82.28958090751647USD
- 2026-10-16: 209.64858710197447USD
- 2026-10-17: 207.46571567573545USD
- 2026-10-18: 82.43339102142333USD
- 2026-10-19: 82.43339102142333USD
- 2026-10-20: 82.28958090751647USD
- 2026-10-21: 82.28958090751647USD
- 2026-10-22: 82.43339102142333USD
- 2026-10-23: 106.91069418045043USD
- 2026-10-24: 107.06126205837249USD
- 2026-10-25: 82.28958090751647USD
- 2026-10-26: 82.28958090751647USD
- 2026-10-27: 82.28958090751647USD
- 2026-10-28: 82.38769524845122USD
- 2026-10-29: 82.28958090751647USD
- 2026-10-30: 90.35987229423522USD
- 2026-10-31: 91.190570217247USD
- 2026-11-01: 70.37409119825362USD
- 2026-11-02: 74.32929333011627USD
- 2026-11-03: 74.32929333011627USD
- 2026-11-04: 74.32929333011627USD
- 2026-11-05: 74.32929333011627USD
- 2026-11-06: 74.32929333011627USD
- 2026-11-07: 74.32929333011627USD
- 2026-11-08: 66.40463918884276USD
- 2026-11-09: 70.37409119825362USD
- 2026-11-10: 70.37409119825362USD
- 2026-11-11: 70.37409119825362USD
- 2026-11-12: 70.37409119825362USD
- 2026-11-13: 70.37409119825362USD
- 2026-11-14: 70.37409119825362USD
- 2026-11-15: 70.37409119825362USD
- 2026-11-16: 70.37409119825362USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Contactless check-out is available.
- Pet fee: USD 40 per pet, per night
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Free wi-fi
Laundry service
Elevator/Lift
Business centre
Fitness facilities
Free breakfast
General
Free breakfast
Assistive Listening Devices Available
Braille or Raised Signage
Smoke-Free Property
Stair-Free Path to Entrance
Wheelchair Accessible (Limited)
Parking (Wheelchair Accessible)
Wheelchair-Accessible Registration Desk
Parking
Parking (Self) (free)
Parking (RV/Bus/Truck)
Services
Business centre
Elevator/Lift
Laundry service
24-Hour Front Desk
Well-Lit Path to Entrance
Activities
Fitness facilities
Newspapers in Lobby (free)
Pool (Seasonal Outdoor)
Internet
Free wi-fi