Quality Inn Exit 4

When we booked this room, we had no idea that is was set up more like a motel than hotel. (It does not show this in any of the pictures or mention it in the description) The room doors are accessible to public, right off the parking lot in some cases, and we did not feel safe staying in this type of room. When we explained this to the manager on duty, we were told that the owner would not issue a refund. When I contacted Hotels.com, they said that it was up to the property owner to issue the refund. Not to mention that there were several employees (hopefully off the clock) sitting in the lobby by the check in counter, having a very loud conversation. We were fortunate to find another hotel nearby that had rooms for both days we were in need. On a secondary note, although the pictures of the lobby were accurate, the pictures of the rooms WERE NOT. The bathtub was gross and the furniture looked like it was from a frat house and was rotting away in the place were the fridge had leaked. The wall paper was peeling away from the wall at the baseboards and the linens just looked tired. If we had stayed in the room for longer than five minutes I would have made sure to take more accurate pictures for them. This is the first time I have ever been disappointed by a booking thru this service and I have used them since 2014. I will NEVER prepay again. If that is the only option, I will look elseware!

Excellent breakfast buffet and clean rooms. Definitely a great place to stay just try not to be on the interstate side. You can hear all the traffic.

This property has seen it's better days. The lobby was nice, but dated, the pool(s) looked to need the water treated, and the hot tub was dow. The breakfast was very good. The rooms (ours at least) was worn, in poor repair, and gave the feel of not being exceptionally clean.

Staff were great! Room was old, dirty looking, dated and smells like wet dog . Next time I will spend a little more for a newer hotel. Food from restaurant and breakfast bar was good. It had everything we needed but should have been nicer and cleaner. The staff and customers should have a better environment to sleep and work. Change should be done asap . Or change the name that better describes its condition. Thanks for your helpful staff.

I was pleasantly surprised by the amenities given the great deal we got. I wish the hot tub was working, but other than that, I was happy with the service and room.