Is parking available at the property?

Yes, free self-parking is available on-site, but it is limited.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6 AM to 10 AM for a fee of approximately VND 397,000 per person.

Does the property allow pets?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM to 6:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request and may incur additional charges.

Are airport shuttle services available?

Yes, airport shuttle services are available for a fee of VND 1,240,000 per vehicle, and can be arranged by contacting the property with arrival details before travel.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas and rooms. Guests are encouraged to confirm specific needs prior to arrival.

What is the location of the property in relation to key landmarks?

The property is centrally located, just a 1-minute drive from West Lake and 6 minutes from Hoan Kiem Lake. Nearby attractions include Syrena Shopping Center (0.1 km), Ho Tay Water Park (1.7 km), and Ho Chi Minh Mausoleum (2.8 km).

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available, which is operational seasonally.

What are the policies for guests staying with children?

Children are welcome at the property. There is no mention of a minimum age for children to stay for free.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of VND 1,300,000 per night. Free cribs are available on request. Advance request or confirmation is required for extra beds.

Fraser Suites Hanoi - Luxury Apartment Accommodation

Average nightly price at Fraser Suites Hanoi by month, last 12 months (USD)
Month	Average price
January	US$85
February	US$81
March	US$96
April	US$96
May	US$87
June	US$89
July	US$90
August	US$83
September	US$88
October	US$89
November	US$115
December	US$97

What guests think

At Fraser Suites Hanoi, travelers consistently praise friendly, professional staff and spacious, clean apartment-style rooms with kitchen and laundry, alongside a West Lake location near cafes and shops, plus on-site conveniences like a connected mall, rooftop pool, and gym.

Some reviews note maintenance and housekeeping inconsistencies, occasional gym noise, variable 'lake view' rooms, and access quirks between towers when using Grab. Dining feedback is mixed: several guests enjoyed the on-site restaurants and Vietnamese dishes, while others found breakfast quality or the rooftop menu limited. A dependable base for business or family stays.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Guests frequently mention a rooftop or sky pool, a gym (some note a sauna), and a connected mall with grocery stores. A few report gym noise, a shallow pool, access quirks between towers, and bar bills not chargeable to rooms.

Related guest reviews

8

Amur

26 Jul 2025

·

Stayed 9 nights

Good for families, I stayed in a 3 bedroom apartment with good daily cleaning service and all amenities available and in good working condition and they even supply daily washing powder for the washing machine, however there is NO dish washer. 2 bathrooms with built in washing spry however the master bath room is directly opened to the bed room with NO physical barrier! The area is good very close to the west lake and the diplomatic quarter and there are 3 close bye HALAL restaurants. The reception staff are generally cooperative but i still have my deposit NOT reached my account despite receiving an email from them that they have completed the transaction. Swimming pool in good condition but not that deep and there is access to the gem and health club all in tower A and the whole building is connected to a 2 levels shopping center with 2 grocery shops.

10

KEON TAEK

22 Apr 2025

·

Stayed 3 nights

수영장, 운동시설 및 사우나가 있어서 좋았으며, 바로 옆에 마트와 식당이 있음, 주변에 호수가 있어서 산책도 가능함 숙박시설이 넓고 좋습니다.

10

Paul

16 Apr 2024

·

Stayed 8 nights

Very nice apartments, newly furbished well equiped. overlooking the lake. Great restaurat and nice gym.

10

Andrew

30 Mar 2022

·

Stayed 5 nights

I stayed in Tower B, the new building. Everything was impeccable. Room well designed and extremely comfortable. The housekeepers were sweet, friendly and so accommodating. The pool was a welcome relief after a hot Hanoi day.

8

Junko

21 Mar 2024

·

Stayed 2 nights

パーティーでもしてるのかと思うほとの騒音｡音楽と騒が声｡フロントにクレームを言うとジムのエクササイズの音楽と声が漏れていると｡それ以外は､市街との距離はあるけれども、良いホテル｡

10

Paul

17 Mar 2025

·

Stayed 7 nights

Great rooms and positioned on the West Lake. Excellent Japanese restaurant and a good rooftop bar/pool

10

Ivy

15 Dec 2024

·

Stayed 1 night

Check in was smooth, property is clean and very comfortable. Small shopping mall next door for simple groceries and food. Need to take grab to most places, grab is easy and not expensive. Front desk was helpful, particularly Eva who went the extra mile to ensure our trip was enjoyable giving suggestions and also helping to organise with tour

8

Sean

22 Jul 2023

·

Stayed 4 nights

Not all the "lakeview rooms" have a lakeview. Per my request, in my 2nd day I was moved to a higher room so Id have a lakeview. I love that the hotel is next to a mall. The grocery store sold everything I needed. One bummer is that the hotel bar is not connected to the hotel so you can add the bill as a room charge. A bit inconvenient to deal with Hanoi heat to go to the ATM to get cash to pay my bill. A good location for local bars and there's even a brewery walking distance from the hotel. The executive one bedroom was very clean and obviously new. The bathroom was very spacious. Id stay here again.

6

Alberto

28 Jun 2025

·

Stayed 2 nights

This time no noise from the gym facility so everything was ok. I tried to shut off the air conditioning at night however the control panel qas unresponsive. I had to switch off the electrical power of the room that is not so good if you need light at night. Bed linen could be improved. Restaurant on the top floor has a very limited number of available dishes. However the price is ok

8

Katherine

13 Aug 2024

·

Stayed 1 night

Tower A inconvenient as Grab can’t find the location and KNLY indicate Lobby B which is Tower B cause inconvenient with more than 1 bag walking through the resturant - very strange

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Rooms and common areas are often described as very clean and well maintained. A few comments mention housekeeping timing not always prompt.

Related guest reviews

8

Amur

26 Jul 2025

·

Stayed 9 nights

Good for families, I stayed in a 3 bedroom apartment with good daily cleaning service and all amenities available and in good working condition and they even supply daily washing powder for the washing machine, however there is NO dish washer. 2 bathrooms with built in washing spry however the master bath room is directly opened to the bed room with NO physical barrier! The area is good very close to the west lake and the diplomatic quarter and there are 3 close bye HALAL restaurants. The reception staff are generally cooperative but i still have my deposit NOT reached my account despite receiving an email from them that they have completed the transaction. Swimming pool in good condition but not that deep and there is access to the gem and health club all in tower A and the whole building is connected to a 2 levels shopping center with 2 grocery shops.

10

Zack

1 Jan 2025

·

Stayed 1 night

Great hotel with friendly staff. Room was clean, quiet, and had laundry.

8

AFH

9 May 2022

·

Stayed 3 nights

とても綺麗で安心できます、洗濯機もありますし、出張の際にはお勧めです。

10

viet tu

22 Apr 2023

·

Stayed 2 nights

Clean

10

TOSHIRO

11 May 2022

·

Stayed 2 nights

清潔で、レストランの料理がおいしくて非常に満足でした

10

YU CHI

10 Nov 2025

·

Stayed 1 night

訂房遇到了一些狀況，非常滿意前台服務人員的全力協助，房間很乾淨，整體入住體驗非常好

6

CHENGPIN

26 Jan 2026

·

Stayed 3 nights

Basically, it’s a nice suite with convenient shopping and dining surroundings. The service is very friendly. Yet, some facilities and electrical equipment, like hair dryer, power plug jack have broken without replacing or repairing. Housekeeping is surprisingly not yet finished during 4pm though not every time.

10

Trung

3 Sept 2023

·

Stayed 6 nights

Nice, clean and roomy. Property is a bit dated. AC in bedroom was a bit noisy, and bathroom was small and has no hangers for used towels to be reused and toilet seat with only cold water. Other than these, it is a great place. Will definitely come back.

10

KAYO

11 Feb 2026

·

Stayed 1 night

先ずは、チェックインのスムーズさと親しみやすさ。丁寧に英語で対応してくださいました。チェックアウトの際も、アプリでタクシーを呼んだのですが、ピックアップの場所の表示がちょっと離れた別の場所になっていました。すかさず、ドライバーさんに電話して現地語で伝えてくださり、移動なく乗れました。待っている間も、ホテル滞在どうでしたか？など会話が弾みました。部屋も広くて清潔。朝食会場も広くて居心地よいし美味しい。ホータイに近いし、周りにはオシャレカフェたくさんあり。ベトナムのオシャレスーパー「アンナム」直結で行けます😍また、泊まりに行きます！

10

HEEKYUNG

12 Feb 2026

·

Stayed 3 nights

친절, 좋은 위치, 깨끗한 룸, 여유있는 방 크기

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Spacious, apartment-style units with kitchens and washer/dryers are a highlight, with many newly refurbished or luxurious rooms and some lake views. Some note dated areas, AC noise, small or open-plan bathrooms, dark windows in parts of the residence, and inconsistent 'lake view' allocation.

Related guest reviews

8

Amur

26 Jul 2025

·

Stayed 9 nights

Good for families, I stayed in a 3 bedroom apartment with good daily cleaning service and all amenities available and in good working condition and they even supply daily washing powder for the washing machine, however there is NO dish washer. 2 bathrooms with built in washing spry however the master bath room is directly opened to the bed room with NO physical barrier! The area is good very close to the west lake and the diplomatic quarter and there are 3 close bye HALAL restaurants. The reception staff are generally cooperative but i still have my deposit NOT reached my account despite receiving an email from them that they have completed the transaction. Swimming pool in good condition but not that deep and there is access to the gem and health club all in tower A and the whole building is connected to a 2 levels shopping center with 2 grocery shops.

10

matthew

24 Dec 2024

·

Stayed 1 night

This is an amazing property. The rooms are very luxurious, and the staff is amazing. I definitely would stay here again if I’m in town. 10 out of 10. And I never say that.

10

Jason

14 Nov 2025

·

Stayed 1 night

Easy check in, friendly staff, nice rooms with kitchenette and washer/dryer.

10

Paul

16 Apr 2024

·

Stayed 8 nights

Very nice apartments, newly furbished well equiped. overlooking the lake. Great restaurat and nice gym.

10

Paul

28 Mar 2024

·

Stayed 6 nights

Great location for West Lake and nice apartment hotel. Nice views over the lake and very modernly refurbished.

6

Hiroko

19 Aug 2024

·

Stayed 3 nights

レジデンスの方でホテル使用しましたが、窓が小さく奥まっているので、暗い… その為、古くさいイメージでした。残念…ホテルの棟の方が清潔感があります。

10

David G

27 May 2025

·

Stayed 2 nights

Really nice hotel located in tay ho, west lake. Apartment was roomy self contained ands handy to the lake and cafes, restaurants.

8

Sean

22 Jul 2023

·

Stayed 4 nights

Not all the "lakeview rooms" have a lakeview. Per my request, in my 2nd day I was moved to a higher room so Id have a lakeview. I love that the hotel is next to a mall. The grocery store sold everything I needed. One bummer is that the hotel bar is not connected to the hotel so you can add the bill as a room charge. A bit inconvenient to deal with Hanoi heat to go to the ATM to get cash to pay my bill. A good location for local bars and there's even a brewery walking distance from the hotel. The executive one bedroom was very clean and obviously new. The bathroom was very spacious. Id stay here again.

10

Trung

3 Sept 2023

·

Stayed 6 nights

Nice, clean and roomy. Property is a bit dated. AC in bedroom was a bit noisy, and bathroom was small and has no hangers for used towels to be reused and toilet seat with only cold water. Other than these, it is a great place. Will definitely come back.

10

HEEKYUNG

12 Feb 2026

·

Stayed 3 nights

친절, 좋은 위치, 깨끗한 룸, 여유있는 방 크기

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is widely praised for friendly, professional staff, smooth check-ins, and proactive help with taxis and tours. A minority report issues such as billing or deposit disputes, privacy concerns, and curt interactions.

Related guest reviews

8

Amur

26 Jul 2025

·

Stayed 9 nights

Good for families, I stayed in a 3 bedroom apartment with good daily cleaning service and all amenities available and in good working condition and they even supply daily washing powder for the washing machine, however there is NO dish washer. 2 bathrooms with built in washing spry however the master bath room is directly opened to the bed room with NO physical barrier! The area is good very close to the west lake and the diplomatic quarter and there are 3 close bye HALAL restaurants. The reception staff are generally cooperative but i still have my deposit NOT reached my account despite receiving an email from them that they have completed the transaction. Swimming pool in good condition but not that deep and there is access to the gem and health club all in tower A and the whole building is connected to a 2 levels shopping center with 2 grocery shops.

2

Jan

13 May 2025

·

Stayed 1 night

Some Staff did not keep his mouth shut and told People about me staying there. I told him it was confidential- TWO TIMES. Made a lot of problems for me. Never ever will i come back.

4

Chung Ling

26 Nov 2022

·

Stayed 4 nights

I do not take negative reviews in totality and so, in spite of several negative feedback online, I decided to give Fraser a try. After all, I had stayed in their properties in London and Perth. It's all about the people and the experience they create during your stay when you are away from home. Service at the cafe was curt and the check out was badly handled. It was my fault that I assumed i could take away a laundry bag for my used clothing. The front desk insisted and I paid USD2.50 each for 2 pieces. Next they, they asked if I took away a mousepad. To prove my innocence, I had to stripped my luggage to show my own. The hotel emailed me for a survey, I sent back my honest feedback and the Room Manager replied that he was concerned but wanted my details of that experience. He can read it here. I do not point fingers and therefore I do not name the individuals. The training has to improve. I want them to know that the US$5 matters little because each morning, for 4 days, I had left another US$5 for the room cleaners, an act I now regret.

8

YIN CHIEH

14 Feb 2026

·

Stayed 1 night

服務人員親切且專業

10

Jonte

18 Nov 2025

·

Stayed 4 nights

Prompt and exceptional service, excellent amenities, luxurious standard rooms, incredible value. Two grocery stores located within the same building with wide selection of wares. Countless F&B options walking distance from the hotel and nice neighbourhood overall.

10

Chen

4 Apr 2025

·

Stayed 3 nights

This hotel is a serviced apartment, so the rooms come with a washing machine and kitchen facilities, making your trip even more convenient. Additionally, the doormen are very friendly and always help guide Grab drivers to the correct entrance for pick-ups and drop-offs. The restaurant is another highlight, offering freshly prepared Vietnamese dishes every day, such as chicken and beef pho. Downstairs, the Annam Gourmet supermarket has a wide selection of international foods, which made my mom especially happy—she went shopping there every day! Overall, this place is the perfect choice for family trips, and it provides a smooth experience for first-time visitors without overwhelming them with cultural differences.

10

Ivy

15 Dec 2024

·

Stayed 1 night

Check in was smooth, property is clean and very comfortable. Small shopping mall next door for simple groceries and food. Need to take grab to most places, grab is easy and not expensive. Front desk was helpful, particularly Eva who went the extra mile to ensure our trip was enjoyable giving suggestions and also helping to organise with tour

10

Simon

6 Feb 2023

·

Stayed 3 nights

Great check in and great service whilst staying at Fraser Suites Hanoi perfect for business travel. Young guy Parker excellent service and help he is very good at his job.

10

Maurice

23 Apr 2025

·

Stayed 1 night

Friendly and professional staff, very happy to help and made us feel very welcomed

10

KAYO

11 Feb 2026

·

Stayed 1 night

先ずは、チェックインのスムーズさと親しみやすさ。丁寧に英語で対応してくださいました。チェックアウトの際も、アプリでタクシーを呼んだのですが、ピックアップの場所の表示がちょっと離れた別の場所になっていました。すかさず、ドライバーさんに電話して現地語で伝えてくださり、移動なく乗れました。待っている間も、ホテル滞在どうでしたか？など会話が弾みました。部屋も広くて清潔。朝食会場も広くて居心地よいし美味しい。ホータイに近いし、周りにはオシャレカフェたくさんあり。ベトナムのオシャレスーパー「アンナム」直結で行けます😍また、泊まりに行きます！

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Set in Tay Ho by West Lake, the hotel is close to cafes, restaurants, and grocery shopping, with pleasant neighborhood walking. Reaching other parts of Hanoi often involves Grab, and a few guests experienced tower or entrance pickup confusion.

Related guest reviews

10

KEITH

13 Jan 2025

·

Stayed 1 night

excellent hotel with a great staff. Walking distance from many great dining and shopping areas.

10

Brock

4 Jul 2024

·

Stayed 3 nights

This is my go to property in West Lake.

8

Terence

24 Apr 2022

·

Stayed 2 nights

It's kind of a regular choice due to its location as I am traveling for business. It is located near attractions and also easily Accessible to highway. Basically it enables you to avoid travelling traffic.

10

Jonte

18 Nov 2025

·

Stayed 4 nights

Prompt and exceptional service, excellent amenities, luxurious standard rooms, incredible value. Two grocery stores located within the same building with wide selection of wares. Countless F&B options walking distance from the hotel and nice neighbourhood overall.

10

David G

27 May 2025

·

Stayed 2 nights

Really nice hotel located in tay ho, west lake. Apartment was roomy self contained ands handy to the lake and cafes, restaurants.

10

Ivy

15 Dec 2024

·

Stayed 1 night

Check in was smooth, property is clean and very comfortable. Small shopping mall next door for simple groceries and food. Need to take grab to most places, grab is easy and not expensive. Front desk was helpful, particularly Eva who went the extra mile to ensure our trip was enjoyable giving suggestions and also helping to organise with tour

10

Paul

8 Jun 2025

·

Stayed 4 nights

Nice apartments in a great location.

8

Katherine

13 Aug 2024

·

Stayed 1 night

Tower A inconvenient as Grab can’t find the location and KNLY indicate Lobby B which is Tower B cause inconvenient with more than 1 bag walking through the resturant - very strange

10

KAYO

11 Feb 2026

·

Stayed 1 night

先ずは、チェックインのスムーズさと親しみやすさ。丁寧に英語で対応してくださいました。チェックアウトの際も、アプリでタクシーを呼んだのですが、ピックアップの場所の表示がちょっと離れた別の場所になっていました。すかさず、ドライバーさんに電話して現地語で伝えてくださり、移動なく乗れました。待っている間も、ホテル滞在どうでしたか？など会話が弾みました。部屋も広くて清潔。朝食会場も広くて居心地よいし美味しい。ホータイに近いし、周りにはオシャレカフェたくさんあり。ベトナムのオシャレスーパー「アンナム」直結で行けます😍また、泊まりに行きます！

10

HEEKYUNG

12 Feb 2026

·

Stayed 3 nights

친절, 좋은 위치, 깨끗한 룸, 여유있는 방 크기

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

On-site dining draws mixed feedback: several guests enjoyed fresh Vietnamese dishes and an excellent Japanese restaurant, while others found breakfast poor or the rooftop menu limited. One review noted bar bills cannot be charged to rooms.

Related guest reviews

10

Paul

16 Apr 2024

·

Stayed 8 nights

Very nice apartments, newly furbished well equiped. overlooking the lake. Great restaurat and nice gym.

10

Jonte

18 Nov 2025

·

Stayed 4 nights

Prompt and exceptional service, excellent amenities, luxurious standard rooms, incredible value. Two grocery stores located within the same building with wide selection of wares. Countless F&B options walking distance from the hotel and nice neighbourhood overall.

10

WAN CHEW

29 Apr 2025

·

Stayed 1 night

Rooms are well maintained and there are dining options nearby.

10

TOSHIRO

11 May 2022

·

Stayed 2 nights

清潔で、レストランの料理がおいしくて非常に満足でした

10

Paul

17 Mar 2025

·

Stayed 7 nights

Great rooms and positioned on the West Lake. Excellent Japanese restaurant and a good rooftop bar/pool

10

Chen

4 Apr 2025

·

Stayed 3 nights

This hotel is a serviced apartment, so the rooms come with a washing machine and kitchen facilities, making your trip even more convenient. Additionally, the doormen are very friendly and always help guide Grab drivers to the correct entrance for pick-ups and drop-offs. The restaurant is another highlight, offering freshly prepared Vietnamese dishes every day, such as chicken and beef pho. Downstairs, the Annam Gourmet supermarket has a wide selection of international foods, which made my mom especially happy—she went shopping there every day! Overall, this place is the perfect choice for family trips, and it provides a smooth experience for first-time visitors without overwhelming them with cultural differences.

8

Sean

22 Jul 2023

·

Stayed 4 nights

Not all the "lakeview rooms" have a lakeview. Per my request, in my 2nd day I was moved to a higher room so Id have a lakeview. I love that the hotel is next to a mall. The grocery store sold everything I needed. One bummer is that the hotel bar is not connected to the hotel so you can add the bill as a room charge. A bit inconvenient to deal with Hanoi heat to go to the ATM to get cash to pay my bill. A good location for local bars and there's even a brewery walking distance from the hotel. The executive one bedroom was very clean and obviously new. The bathroom was very spacious. Id stay here again.

6

Alberto

28 Jun 2025

·

Stayed 2 nights

This time no noise from the gym facility so everything was ok. I tried to shut off the air conditioning at night however the control panel qas unresponsive. I had to switch off the electrical power of the room that is not so good if you need light at night. Bed linen could be improved. Restaurant on the top floor has a very limited number of available dishes. However the price is ok

10

KAYO

11 Feb 2026

·

Stayed 1 night

先ずは、チェックインのスムーズさと親しみやすさ。丁寧に英語で対応してくださいました。チェックアウトの際も、アプリでタクシーを呼んだのですが、ピックアップの場所の表示がちょっと離れた別の場所になっていました。すかさず、ドライバーさんに電話して現地語で伝えてくださり、移動なく乗れました。待っている間も、ホテル滞在どうでしたか？など会話が弾みました。部屋も広くて清潔。朝食会場も広くて居心地よいし美味しい。ホータイに近いし、周りにはオシャレカフェたくさんあり。ベトナムのオシャレスーパー「アンナム」直結で行けます😍また、泊まりに行きます！

8

Simon

20 Mar 2023

·

Stayed 1 night

Great place to stay but don’t bother with the breakfast it is very poor in terms of the quality of the food.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $95	2 $95	3 $101	4 $92	5 $92	6 $92	7 $95
8 $88	9 $87	10 $95	11 $128	12 $130	13 $110	14 $106
15 $89	16 $88	17 $94	18 $94	19 $94	20 $95	21 $95
22 $88	23 $89	24 $98	25 $95	26 $94	27 $95	28 $94
29 $89	30 $91

Fraser Suites Hanoi

Prices for Fraser Suites Hanoi

Monthly average prices

About this property

Location

Room options

3 Bedroom Deluxe (Tower A)

1 Bedroom Executive (Tower B)

1 Bedroom Deluxe (Tower A)

Deluxe Studio

Studio Executive King (Tower B)

Studio Executive Twin (Tower B)

2 Bedroom Deluxe (Tower A)

Executive Room, 2 Bedrooms

Guest reviews of Fraser Suites Hanoi

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Fraser Suites Hanoi

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $248	21 $144	22 $105	23 $107	24 $104
25 $104	26 $101	27 $105	28 $114	29 $101	30 $101	31 $101