Name: SpringHill Suites by Marriott Chicago Waukegan/Gurnee
Address: 4101 Fountain Square Place, Waukegan, Illinois, United States of America, Waukegan, Illinois, US
Price range: $131–$286 per night
Rating: 8.75

What guests think

Travellers describe SpringHill Suites by Marriott Chicago Waukegan/Gurnee as convenient, with guests praising spacious rooms, breakfast, and easy access to Great Lakes Naval Station, Six Flags, and shopping, though upkeep problems and noise appear in some stays.

Staff interactions are widely praised as welcoming and helpful, including efficient check‑in and attentive breakfast teams. Cleanliness reports are mixed, with many clean rooms but recurring complaints about stained sofas, worn furnishings, mold or drainage issues, and occasional housekeeping lapses. Facilities cover an indoor pool that several found small or chilly, a Navy graduation shuttle, free parking, and an on‑site bar with uneven availability. Overall, expect a convenient, family‑friendly base with strong service and variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Indoor pool often described as small or cold; some guests enjoyed it. Useful extras include a shuttle to Navy graduation, free parking, and an on‑site bar, though bar hours or stock were occasionally an issue.

Related guest reviews

10

Scott

Aug 16, 2025

·

Stayed 3 nights

Friendly service. Shuttle to Navy graduation was great!

10

Lorita

May 26, 2024

·

Stayed 1 night

The room had a smell to it when we walked in and the couch seems to have some stains on it. Pool was a perfect size for kids but small for a large amount of people. Check in was really easy. Hotel is in a great location. Close to gurnee mall and six flags.

10

Karenlynn

Dec 16, 2024

·

Stayed 3 nights

Stayed here for my son's graduation from RTC Great Lakes. Thankful for the 6:45 am shuttle to the ceremony which got us there in plenty of time to get a good seat in front of his division. Rooms had plenty of space for two adults and three teens. We spent one day hanging around the hotel as our new sailor needed a lounge day, and the room was big enough to feel comfortable hanging out. Breakfast was fine and plentiful. Coffee was just so-so, but it was hot and did the trick. I chose hot tea over coffee after the first day. Eggs were fine and sausage was tasty, as were the waffles. Fruit, yogurt, and granola also available. Thank you for keeping a water dispenser available and full in the lobby! Pool was indoors, and open, but not heated. My kids still used it :) Parking was very easy and free.

6

Keith

Jan 28, 2025

·

Stayed 1 night

Bar was closed, beer at counter was skunky.

10

Maria

Aug 18, 2025

·

Stayed 1 night

The pool was chilly and small. There wasn’t a hot tub. But outside of that, the facility was excellent! Would definitely stay here again. I gave the area around the property a 3 for neutral…but only because I never feel safe going out alone in a strange town.

10

James

Apr 28, 2025

·

Stayed 2 nights

Great stay. Bar was great.

6

Holley

Jun 1, 2024

·

Stayed 3 nights

The pool is really small and the water is cold.

10

Jill

Aug 5, 2025

·

Stayed 1 night

We had a great stay at this hotel! It was so clean and the staff was super friendly. The breakfast was great and there was a staff member ensuring it eas well stocked. My daughter used the pool, which was very clean (just a bit chilly for her preference). We will definitely be back.

10

Nick

May 20, 2024

·

Stayed 1 night

Very clean which is most important, friendly staff, and excellent location with easy access to Great Lakes not to mention having a Walmart across the street helps with quick grab items.

10

Jamie

May 27, 2025

·

Stayed 2 nights

The staff was available 24/7. Staff was always cleaning. Great lobby space to spend time as a large group. Could use a bigger breakfast area.

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Cleanliness

Feedback is mixed: many guests found rooms and public areas clean, while others cited issues such as stained furniture or linens, mold, odors, and maintenance wear.

Related guest reviews

6

Janice

Sep 9, 2023

·

Stayed 2 nights

We stayed here for the Navy graduation. The location of the hotel was good, with a lot of stores and eateries nearby. The lobby and elevators were clean. There were some stains on the hallway carpets . I feel like the rooms could have been cleaner . The shower had a slow drain and the water was accumulating in the bottom of the tub during our showers . The iron in the room didn’t work but the staff gladly exchanged it . The staff at the desk was friendly . I feel since this was a Marriott hotel it could have been a little better.

4

Anne

May 28, 2023

·

Stayed 1 night

Stayed at SpringHills Suites various times in many locations and always a pleasant experience- until now. This location seems old and run-down and uncared for. Furniture is kind of thrown into corners, like placing it thoughtfully wasn’t a thing. Windows had condensation between the glass. Bathroom in assigned room wasn’t clean (pee all over toilet) so we were moved. 2nd room had a broken AC control, so I could make it either tropical hot or Antarctica cold. Both rooms had black mold in the shower drain. Couch was ripped. Bedding was terrible. Pillows in both rooms must have been 100 years old - there was no pillow left in the pillow. All walls and doors had scratch marks all over. Foot boards and light switches haven’t been cleaned in probably ever. Breakfast attendants unfriendly and took breakfast items away from right under our noses, even though breakfast time hadn’t concluded yet. Don’t understand how this place has any good ratings. We’re Marriott Bonvoy members. Will never be back to this location.

10

Vicky

May 10, 2025

·

Stayed 2 nights

Wonderful service and clean rooms

4

kayla

Jul 12, 2025

·

Stayed 1 night

The bed had crumbs in it There was hair in the shower There was hair pins in the bedding Dirty sheets in the pull out couch Food in the fridge from the last people

2

Brandon

Apr 16, 2023

·

Stayed 3 nights

One of the worst hotels we have ever stayed. Asked to change rooms because there was black filth all over the bedside table and bed. The next room had the same problem. The AC unit was blowing out chunks of stuff constantly. My husband woke up with it on his pajamas and in his chair from when it was blowing on him in the night. There were also bugs on the wall of our bathroom. And then there was a loud machine-like buzzing and humming sound coming from the wall. It vibrated the wall behind our headboard. Told the front desk and they just said “oh bummer. Sorry about that”. There are a lot of hotels in the surrounding area. Stay ANYWHERE but here.

4

Cheron

Sep 3, 2023

·

Stayed 3 nights

I have chosen Marriott hotels for over a decade and never experience rooms that are not clean! The overall view of the hotels looks great but much deceiving!! Hotel needs to stay on cleanliness just pure nastiness.

4

Mary

Jul 11, 2023

·

Stayed 2 nights

We left immediately as the accommodations were not as advertised on the Expedia website. The hotel room was in poor condition- the sleeper sofa that was advertised was not usable. The mattress was heavily stained, the mattress was paper thin so the user would only feel the uncomfortable wires, the sheets were stained, and there were crumbs all over. The room beyond was extremely worn down. Due to the issues with the room, we went to check out. We were offered their nicest room if we would stay. That room was very large but in a worse state. The shower floor was damaged and completely dirt brown (originally white), the couch was stained, in pulling the bedding back- I had to kill three bugs. I then inspected the bed spread more closely and there were several dead gnats in it. I don’t understand the rating this hotel received. I have truly never seen anything in such poor condition. We checked out and left immediately. This is not acceptable and I would like a full refund.

6

Ashley

Aug 18, 2025

·

Stayed 2 nights

Hotel definitely needs a renovation. Peeling paint and rust in the bathrooms. Mold in the bathroom. Rust on the lamp by the door. The toliet in the room connected to our room made so much noise when flushed that it woke me up at 330 am. A huge thump then sloshing noises. And our neighbor used it every hour from 330 til probably 9am. Not their fault but couldn't sleep well. The front desk ladies were wonderful though.

10

Cheryl

Nov 8, 2025

·

Stayed 2 nights

Clean, nice rooms and good staff

2

Deborah

Aug 9, 2024

·

Stayed 2 nights

Filthy breakfast. Filthy couch in room. Decor was horrible.

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Rooms

Rooms are generally spacious and comfortable, with suite layouts that separate shower and toilet. Some report dated furnishings, uncomfortable sofa beds, and occasional noise from halls or plumbing.

Related guest reviews

10

Kelsey

Sep 2, 2025

·

Stayed 1 night

Staff was nice and also extremely welcoming to my 2 year old daughter. Beds were comfortable, room was spacious for us. Breakfast was pretty good

10

Alice

Oct 13, 2024

·

Stayed 1 night

The room was very spacious and accommodated all 5 of us. The shower was separate from the toilet, which made it nice to use both at the same time. The shower was one of the best we've had from a hotel. We very much enjoyed our stay!

6

Jeffrey

Jun 26, 2025

·

Stayed 4 nights

The furniture needed updated. Pullout bed was described as "laying on bricks "..By an 8 year old. Broken mirror, It just felt like the house keeping dept was understaffed.

10

Wendy

Jun 17, 2025

·

Stayed 3 nights

An unusually good hotel with exceptional staff and well-designed, modern, spacious rooms.

10

Taryn

Dec 2, 2024

·

Stayed 1 night

Our double queen bed suite was perfect with a sitting area & TV, the bathroom & shower were separate which allows someone to use the restroom without being in the showering room with the person showering!

8

Lisa

Nov 7, 2024

·

Stayed 7 nights

A little noisy on the 1st floor

8

Gerald

May 16, 2025

·

Stayed 2 nights

Good location close to highway and local office. Clean lobby and rooms. Breakfast was pretty basic and overall space is getting a little dated and worn.

8

Yolanda

Nov 17, 2024

·

Stayed 2 nights

The only problem with room 115 not sound proof. You can here water running through the walls with a banging sound not sure if it from ice machine or toilet flushing or utilities room every 20 mins or so. Other than that its a beautiful hotel and will stay agin in the future.

10

Catherine

Jun 30, 2024

·

Stayed 2 nights

Everything was great but the pullout bed had seen better days. Staff was fantastic! Check in was the best ever. Quick and easy!

8

Margaret

Nov 27, 2024

·

Stayed 4 nights

The area of the hotel was perfect. The hotel had free breakfast which was a plus. The room was large enough for 3 adults. The bathroom could have used more towels and toilet paper. The pull out bed wasn't great and the shelves in the bathrooms need leveling. But it was a pleasant stay with a friendly staff.

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Service

Service draws strong praise for friendliness and helpfulness across front desk and breakfast staff, with smooth check‑ins. A few guests reported rude or unresponsive interactions or poor communication.

Related guest reviews

10

Chanel

Sep 30, 2024

·

Stayed 1 night

Amazing staff amazing hotel everything was so clean and fresh and Valerie at the front desk is truly amazing. She made our check-in very easy and quick.!!!

10

EDWARD

Aug 23, 2025

·

Stayed 1 night

Receptionist was suoee friendly. Quick check in, room very nice.

10

Tasheena

Apr 7, 2025

·

Stayed 2 nights

Amazing stay and the staff were very polite and respectful

4

Kari

Mar 27, 2024

·

Stayed 1 night

The morning desk clerk was rude and treated my husband and I unwelcome. The room wasn’t as clean as a hotel room should be especially considering it is a Marriott franchise. We were staying here to see my son graduate from Navy Bootcamp and I am extremely glad we only stayed here one night to avoid traffic the morning of graduation. We spent the rest of our Chicago trip in downtown Chicago and at a much nicer hotel.

10

Tuan

Aug 8, 2025

·

Stayed 2 nights

The hotel staff was extremely helpful

10

Marie

Jun 13, 2025

·

Stayed 1 night

The highlight of our stay was hands down the receptionist at the front desk that checked me in and the man that was behind the bar during breakfast in the morning. Golden employees that show kindness and respect to make your stay comfortable and memorable ❤️

10

Donna

Apr 7, 2025

·

Stayed 2 nights

The staff was very helpful and pleasant

10

Gregory

Jul 8, 2024

·

Stayed 2 nights

Lisa (I think she was the Front Desk Manager) was awesome, she was able to give me a walkthrough of the hotel and the area and gave me all the info I needed up front. I had an early flight and got to the hotel at like 945-1000AM which is super early but the hotel had a room and was able to squeeze me in and get me to my room so I could rest.

10

Jamie

May 27, 2025

·

Stayed 2 nights

The staff was available 24/7. Staff was always cleaning. Great lobby space to spend time as a large group. Could use a bigger breakfast area.

10

Maricela

May 29, 2025

·

Stayed 4 nights

Great customer service , friendly staff

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Location

Very convenient for Great Lakes Naval Station and Six Flags, with shopping, restaurants, and Walmart nearby and easy highway access. Many found it safe and practical for local errands.

Related guest reviews

8

Travis Michael

Mar 11, 2024

·

Stayed 4 nights

We stayed there for my son’s graduation from Navy Boot Camp. We stayed for three nights and everything was great. This hotel is very close to the graduation site

10

Eric

Jun 22, 2023

·

Stayed 1 night

We were there to go to Six Flag Amusement Park. It was very close. It had an indoor heated pool. The breakfast was good. We walked to have dinner. Rooms are nice . The only thing I can say is that the sliding doors were a little difficult in sliding. Definitely would go there again.

10

Jennifer

Aug 4, 2025

·

Stayed 1 night

Great hotel close to naval base. Staff are friendly, room is sizeable and clean. Relaxing vibe, quiet.

10

Kayla

Oct 30, 2023

·

Stayed 2 nights

Nice hotel. Clean and nice staff. We stayed the weekend to go to Six Flags.

10

Ayva

Aug 21, 2025

·

Stayed 3 nights

Beautiful hotel! We flew to Chicago from Philly for my nephew's graduation from Navy bootcamp!! We loved the hotel, and Walmart is close by so went and got some snacks for our rooms! The breakfast was very delicious!

8

Gerald

May 16, 2025

·

Stayed 2 nights

Good location close to highway and local office. Clean lobby and rooms. Breakfast was pretty basic and overall space is getting a little dated and worn.

10

Susana

Dec 18, 2023

·

Stayed 1 night

Staff was friendly and professional. Room was clean and had all the standard amenities. There's a Walmart right across the street and a Chase Bank. Plenty of restaurants to eat at down the street.

10

Nick

May 20, 2024

·

Stayed 1 night

Very clean which is most important, friendly staff, and excellent location with easy access to Great Lakes not to mention having a Walmart across the street helps with quick grab items.

10

Stephanie

Jun 12, 2023

·

Stayed 3 nights

Came for daughters navy graduation everything was no more that 15 minutes away. Beside the airport but loved the stay great looking rooms I loved the shower area layout look like a mini home

10

McKenna

Feb 10, 2025

·

Stayed 5 nights

We were in the area for our sons graduation from Navy bootcamp at Great Lakes. We stayed from Tuesday to Sunday and didn't have one complaint. Good coffee and breakfast in the morning, clean rooms that smelled nice, very friendly and accommodating staff, and the area was very safe. There were several stores and restaurants walking distance. Overall our stay was exactly what we needed it to be.

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Dining

Breakfast is frequently described as good with attentive staff and waffles, but quality and stocking can be inconsistent, with occasional cold items, limited options, or basic selections.

Related guest reviews

10

Karenlynn

Dec 16, 2024

·

Stayed 3 nights

Stayed here for my son's graduation from RTC Great Lakes. Thankful for the 6:45 am shuttle to the ceremony which got us there in plenty of time to get a good seat in front of his division. Rooms had plenty of space for two adults and three teens. We spent one day hanging around the hotel as our new sailor needed a lounge day, and the room was big enough to feel comfortable hanging out. Breakfast was fine and plentiful. Coffee was just so-so, but it was hot and did the trick. I chose hot tea over coffee after the first day. Eggs were fine and sausage was tasty, as were the waffles. Fruit, yogurt, and granola also available. Thank you for keeping a water dispenser available and full in the lobby! Pool was indoors, and open, but not heated. My kids still used it :) Parking was very easy and free.

10

Melissa

Nov 3, 2025

·

Stayed 2 nights

yummy breakfast, nice staff :)

10

Gerardo

Oct 10, 2024

·

Stayed 4 nights

Breakfast was excellent Answered any questions we had

8

Nannette

Jul 19, 2025

·

Stayed 2 nights

Breakfast could be better.

10

Ayva

Aug 21, 2025

·

Stayed 3 nights

Beautiful hotel! We flew to Chicago from Philly for my nephew's graduation from Navy bootcamp!! We loved the hotel, and Walmart is close by so went and got some snacks for our rooms! The breakfast was very delicious!

10

Jill

Aug 5, 2025

·

Stayed 1 night

We had a great stay at this hotel! It was so clean and the staff was super friendly. The breakfast was great and there was a staff member ensuring it eas well stocked. My daughter used the pool, which was very clean (just a bit chilly for her preference). We will definitely be back.

8

Gerald

May 16, 2025

·

Stayed 2 nights

Good location close to highway and local office. Clean lobby and rooms. Breakfast was pretty basic and overall space is getting a little dated and worn.

8

William

Aug 3, 2025

·

Stayed 1 night

Hotel was great, breakfast service was lacking. Stocking items slow, never saw a fork the whole 30 minutes I was there, not great even for a hotel breakfast, easy stuff to fix, otherwise great.

8

Christina

Aug 22, 2025

·

Stayed 1 night

The stay was okay There breakfast was cold and the juice machine was not juice it was just water and this was when they opened up first in the morning and they could have offer some more options items.The stay was okayed.

10

Jessica

May 14, 2024

·

Stayed 1 night

Fantastic stay! Breakfast staff was amazing! She cooked our waffles, turned on the TV for the kids, and was kind and thoughtful. Would definitely stay again.

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Month	Average price
January	$139
February	$134
March	$135
April	$149
May	$159
June	$193
July	$197
August	$182
September	$193
October	$184
November	$153
December	$139

Su	Mo	Tu	We	Th	Fr	Sa
				1 $190	2 $180	3 $180
4 $132	5 $132	6 $142	7 $220	8 $251	9 $180	10 $180
11 $132	12 $132	13 $142	14	15 $241	16 $194	17 $191
18 $142	19 $132	20 $170	21	22 $250	23 $218	24 $246
25 $142	26 $132	27 $132	28 $230	29 $230	30 $161	31 $170

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $286	18 $200	19 $195
20 $140	21 $131	22 $150	23	24 $180	25 $180	26 $180
27 $131	28 $132	29 $170	30

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Monthly average prices

About this property

Location

Room options

Studio, Multiple Beds (Mobility Hearing Access, Roll-In Shower)

Studio, Multiple Beds

Studio, 1 King Bed with Sofa Bed (Hearing Accessible)

Studio, Multiple Beds (Hearing Accessible)

Studio, 1 King Bed with Sofa Bed (Mobility Hearing Accessible, Tub)

Studio, Multiple Beds (Mobility Hearing Accessible, Tub)

Studio, 1 King Bed with Sofa Bed

Studio, 1 King Bed with Sofa Bed (Mobility Hearing Access, Roll-In Shower)

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

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FAQs about SpringHill Suites by Marriott Chicago Waukegan/Gurnee

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Prices for upcoming dates