Name: Hilton Garden Inn Richmond Airport
Address: 441 International Drive, Richmond, Virginia, United States of America, Richmond, Virginia, US
Price range: $126–$255 per night
Rating: 7.98

What guests think

At Hilton Garden Inn Richmond Airport, travelers praise the friendly staff, convenient airport location with an early shuttle, and on-site bar and grill, while repeated complaints focus on the closed pool and hot tub and inconsistent upkeep across areas.

Cleanliness feedback is mixed, ranging from very clean rooms to reports of odors, debris, and worn carpets. Rooms are generally quiet and sometimes spacious, but guests report dated decor, uncomfortable mattresses, intermittent hot water, and occasional maintenance or connectivity issues. Overall, expect a practical airport stopover with solid service amid aging facilities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

An on-site bar/restaurant and early airport shuttle are appreciated, but many guests found the pool and hot tub closed. A few mention a small gym and occasional outages or issues with elevators, ice machines, or shuttle hours.

Related guest reviews

8

Kathleen

Aug 3, 2025

·

Stayed 2 nights

Overall good property, only downfall was the pool was closed and my son was really looking forward to it.

6

Lara

Dec 19, 2024

·

The property did not hold up to other Hiltons that I have stayed in before. There was a definite lack of polish. One elevator was broken, the pool was out of service, there was mud in the stairwell for the entirety of my stay, and the snack bar was half filled. On my hall there were bleach stains on the carpet and peeling wallpaper. I missed a day of room service (the front staff said that they only come every other day but there was no note to that effect and I did get service two days in a row so I don't believe that was accurate - I believe the room was just skipped.) When I did get room service, they only replaced towels and made the bed - they did not refill coffee bar or replace the coffee cups for in room coffee. All of these obviously are first world problems - and the front desk staff were friendly and did replace items for me when I asked, but this property certainly did not live up to the otherwise stellar reputation of a Hilton. It was more like a run of the mill roadside Holiday Inn at best.

10

Shawn

Apr 17, 2023

·

Stayed 2 nights

Pool and Hot Tub was under construction

4

Melissa

Oct 29, 2023

·

Stayed 1 night

Just finished my stay here. I arrived at 3pm and was told they had no clean rooms due to staffing. I waited for 4 hours before they had a room available and had to change cloths in the bathroom before my event. They had the bar open but I was told they were unable to serve food. I asked if my room could be discounted and there was no manager on staff. The lady working the desk was very nice and did the best she could but it is obvious this hotel has poor management. The room was clean when I was able to check in, the ice machine on the floor was broke and there was no vending machine. There was a large group of people out the front enterance who were shot gunning beers and had it spilled all over the side walk. The atm machine in the lobby also is broken. Would stay somewhere else.

8

Somer

Aug 12, 2025

·

Stayed 2 nights

very clean, staff was friendly, pool wasn't in service which was a huge bummer. Otherwise I would recommend.

10

Caroline

Oct 20, 2023

·

Stayed 1 night

Service was excellent. Quick/friendly shuttle service to the airport. I only wish the light bulbs in the bedroom were a warm color. They were so cool that they woke me up while I was trying to settle in for the evening.

8

Jo

Oct 1, 2025

·

Stayed 3 nights

Employees are nice. It was great having a little store, restaurant and bar all in the same building. The bartender was a hoot-she was super friendly.

6

Carole

Mar 2, 2025

·

Stayed 1 night

Advertised as 24 hour shuttle to airport. Incorrect. That’s why I booked..for 5 am flight departure. Shuttle starts at 4 am. No chance to arrive on time based on that. Had to arrange Lyft which cost an additional $30. Disappointed. I will continue to stay at Sheraton 4 points. Thanks.

6

Camille

Jun 12, 2025

·

Stayed 4 nights

Restaurant food and service and hotel employees were great. Gym and bedding were great. Hotel needs a deep clean. Carpet in room was awful and crunchy. Ick. Usually love a Hilton Garden Inn but this one needs a very deep clean. Restaurant food was outstanding and better than higher ranked hotels.

2

Dory

Aug 5, 2025

·

Stayed 2 nights

Fire alarm always goes off forcing you to leave at random times Pool is always closed Breakfast is not included Gym is really small Rooms smell bad

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Cleanliness

Feedback is inconsistent: several guests found rooms and common areas very clean, while others reported odors, hair or debris in bathrooms, worn carpets, and a stray pest.

Related guest reviews

2

Susana

Aug 1, 2025

·

Stayed 1 night

I did not like how the bathroom floor looked as if all the dirt was pushed to the walls or corner. Did not like finding long hair strands on bathroom floor and bathtub walls. Under beds had visible garbage can tell never clean under beds. A big hair clump hanging off the phone near the desk area. I would not recommend this place.

8

Somer

Aug 12, 2025

·

Stayed 2 nights

very clean, staff was friendly, pool wasn't in service which was a huge bummer. Otherwise I would recommend.

6

Camille

Jun 12, 2025

·

Stayed 4 nights

Restaurant food and service and hotel employees were great. Gym and bedding were great. Hotel needs a deep clean. Carpet in room was awful and crunchy. Ick. Usually love a Hilton Garden Inn but this one needs a very deep clean. Restaurant food was outstanding and better than higher ranked hotels.

2

David

Aug 17, 2025

·

Stayed 4 nights

The pool/spa was suddenly “under maintenance” the morning after our first night. This was not communicated to us when we booked the hotel or when we checked in. The place was filthy, including our hotel room, the elevator, etc..

6

Jasmine

Apr 26, 2025

·

Stayed 1 night

Once you enter the hotel it looks nice, clean, and inviting but when I went to our room on the fourth floor the entire floor smelled like must. Idk what they use to clean the carpet but the smell was terrible. When we arrived at the room there was a medium sized roach there to greet us which my partner had to get rid of before I would enter the room. The room itself was okay, no complaints other than the iron had burned fabric on it so we had to be careful ironing our clothes for the wedding we attended. Great place for an overnight trip but no extended stay. We ended up leaving extremely early because we just didn’t trust taking a shower there so we went home once the wedding we attended was over.

10

Shakira

Oct 20, 2023

·

Stayed 1 night

Very clean rooms and friendly staff

4

Tommy

Aug 1, 2023

·

Stayed 1 night

The tub floor was full of sand.

6

Mark

Jun 16, 2025

·

Stayed 1 night

Room and elevators were dirty

8

James

Oct 21, 2024

·

Stayed 1 night

Staff at front desk was spot on, didn't take long to get checked in. Room was clean and welcoming. Bathroom was clean. Lobby area was clean and had a good atmosphere going. Overall a great stay.

10

Lesley

May 28, 2025

·

Stayed 1 night

The property was beautiful and peaceful. Beds were nice and comfortable. Rooms were spacious and clean. Location was perfect!

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally quiet and sometimes spacious, but decor feels dated, with reports of uncomfortable beds, intermittent hot water, maintenance problems, and spotty Wi-Fi or cell reception.

Related guest reviews

4

Christopher

Jul 9, 2025

·

Stayed 1 night

We were in room 521 and last night the roof leaked. I woke up to water all over the night stand to incline my phone. The ac was leaking on the carpet I will be emailing the manager.

8

Jennifer

Jun 30, 2025

·

Stayed 1 night

Rooms are a little dated.

6

Robert

Dec 17, 2024

·

Stayed 1 night

Room was very plain bed was not very comfortable. Toilet ran nonstop shower had weak pressure. Just a very average day.

6

Michelle

Apr 15, 2024

·

Stayed 1 night

Please note…this isn’t a negative post…I just didn’t get a chance to explain these issues to the front desk before leaving this morning. The front desk agent m was great! I really appreciated the fact that our room number wasn’t shouted upon check-in. Extremely pleased with housekeeping as well. Issues…the bathroom was subpar. The vent was inoperable, the shower head was damaged (water spraying a lot. I tightened the shower head and that helped a bit but didn’t stop the leaking. The tub stopper was broken. We just left it on the corner of the tub. The toilet seat could be replaced with new, a lot of dings on it. The mattress was HORRIBLE!!! Super noisy (sitting / positioning…nothing else). And it was not hard nor soft…just existed. Not a good nights sleep at all. Overall, it’s OK for for an overnight sleep and morning shower. But anything more, the front desk would have been called during the entire stay. But service was amazing!!! This has nothing to do with the service received. So, I must say thank you for the awesome and personable service we received while staying here.

4

Christina

Oct 14, 2025

·

Stayed 1 night

Tired hotel that needs updating.

4

Kristen

Oct 29, 2023

·

Stayed 1 night

Book a room with 2 queen bed, but only had 1 king with pull out when we got there. We told it was a hotel and things like that happened. Didn’t offer to try and fix this situation or anything. Pull out slept like a rock. The Wi-Fi was awful, so forget about doing work. There were no USB ports for charging electronics. Very disappointed considering the price.

8

Yolonda D

Aug 10, 2025

·

Stayed 2 nights

The staff was very professional and accommodating. Service was top tier. PLEASE work on the hot water. Get better pillows and add blankets in the room. The rooms are dated. Time to remodel.

8

Leah

Jun 24, 2025

·

Stayed 3 nights

The hotel is very close to the airport and is a quiet stay. Hotel staff is quite nice! Gave us extra towels and bottled water when we asked. Cell phone reception for some reason was very weak (within the rooms). Lobby and outside no issues.

8

Denzil

May 28, 2023

·

Stayed 1 night

Nice hotel and staff. Clean and good stay for an overnight. Several nice restaurants within a few miles. Very poor wifi access and even worse cellphone coverage. Look forward to using the pool and hot tub but there was some sort of pool party going on.

6

David

May 18, 2025

·

Stayed 1 night

This is a tired hotel desperate in need of updating.

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Service

Staff are frequently described as friendly, accommodating, and professional, though there are recurring complaints about rudeness, poor communication, and a missed wake-up call.

Related guest reviews

4

Henry

Mar 26, 2024

·

Stayed 5 nights

Very incompetent staff members

6

Lara

Dec 19, 2024

·

The property did not hold up to other Hiltons that I have stayed in before. There was a definite lack of polish. One elevator was broken, the pool was out of service, there was mud in the stairwell for the entirety of my stay, and the snack bar was half filled. On my hall there were bleach stains on the carpet and peeling wallpaper. I missed a day of room service (the front staff said that they only come every other day but there was no note to that effect and I did get service two days in a row so I don't believe that was accurate - I believe the room was just skipped.) When I did get room service, they only replaced towels and made the bed - they did not refill coffee bar or replace the coffee cups for in room coffee. All of these obviously are first world problems - and the front desk staff were friendly and did replace items for me when I asked, but this property certainly did not live up to the otherwise stellar reputation of a Hilton. It was more like a run of the mill roadside Holiday Inn at best.

10

Robert

Jun 8, 2024

·

Stayed 1 night

The hotel staff was great, especially the people who were there when we checked in! They were awesome! We had a long day prior to checking in, and arrived at around 11pm and they were awesome to work with! We had a very short stay due to catching a plane home in 4 hours after checking in.

10

Daniel

Sep 2, 2024

·

Stayed 1 night

The entire staff was exceptional. I wish I got names. The front desk, the gentleman that took breakfast orders, and the chef that came out and checked on folks. They were all warm, friendly, and caring. Big smiles and great hospitality.

8

Eric

Nov 9, 2025

·

Stayed 1 night

Hotel staff was amazing. They accommodated my early check in. As well, showed concern and care for my arrival to my event.

10

Diane

Apr 9, 2024

·

Stayed 3 nights

Tarike, is one of the best workers you have there!! She is nice and willing to help. The people at the front desk are horrible and need and attitude change. They act like they are being forced to work. You need more employees like Tarike.

10

Gary

Aug 31, 2025

·

Stayed 2 nights

Will stay here again, staff is amazing

2

Lysia

Jun 29, 2025

·

Stayed 5 nights

The front desk staff mostly was very rude and would not even listen to my concerns about cancellation and their policy. I would not recommend staying there at all.

8

Angela

Feb 25, 2024

·

Stayed 1 night

I used a third party for reserving my room and of course, when I checked in my reservation was wrong. The friendly gentleman at the front desk help me out tremendously. Great service.

4

Melissa

Apr 7, 2024

·

Stayed 1 night

Asked for wake up call in order to be at airport on time, never got it. Asked for shuttle to take me to airport and the lady at the coin was very rude.

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Location

Very convenient to Richmond International Airport and major roads, and many found it quiet despite the location.

Related guest reviews

10

Dory

Jun 26, 2025

·

Stayed 4 nights

Good location

8

martie

May 9, 2025

·

Stayed 1 night

Great place near the airport

8

Bree'Anna

Aug 10, 2025

·

Stayed 2 nights

The stay was exactly what we needed and was in super close proximity to the highway and airport but still was quiet. Bed was very comfy. Experienced some issues with hot water being fleeting over our stay but overall a decent stay.

10

Chaunci

Mar 25, 2024

·

Stayed 1 night

Very close to the Richmond International Airport. The service was exceptional.

10

Rekelia

Nov 13, 2024

·

Stayed 1 night

For it being by the airport it was not as noisy as i thought and the beds slept very well

8

martie

Jun 2, 2025

·

Stayed 1 night

Great location by the airport.

10

Virginia

Apr 15, 2024

·

Stayed 1 night

It was convenient to the airport. We had to leave too early in the morning so we really did not get to assess the benefits of the hotel, but I looked nice and it satisfied our needs.

8

Leah

Jun 24, 2025

·

Stayed 3 nights

The hotel is very close to the airport and is a quiet stay. Hotel staff is quite nice! Gave us extra towels and bottled water when we asked. Cell phone reception for some reason was very weak (within the rooms). Lobby and outside no issues.

10

Andrew

Mar 3, 2024

·

Stayed 1 night

Great location near the airport! Will stay again if I’m back in Virginia

10

Donna

Jun 12, 2023

·

Stayed 1 night

We have stayed at several hotels in this area when we fly into Richmond late at night or have super early flights. This is now my favorite -very clean and has a bar and restaurant. We were able to take the shuttle to the airport at 4 am for our 5:15 flight which was very convenient.

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Dining

Guests praise the bar and grill and some breakfasts, but breakfast is not included and can be pricey, with occasional quality or availability inconsistencies.

Related guest reviews

10

sherry

Sep 23, 2023

·

Stayed 1 night

Mallory, at the front desk, was welcoming. Desired room wasn’t ready and she upgraded us to a suite with a jetted tub. She had all the answers to our questions as we had not stayed in the area before. We appreciated her knowledge and assistance. Plenty of parking. There are four hotels on the same property. The shuttle service to and from the airport is easy and close. The hotel has a bar/restaurant open from 5-10pm. The breakfast cost $15 a person. It did serve until 11am which is nice. We got there close to 10:30am, and most items were luke warm, or were unappealing. The hotel has an indoor pool/hot tub and an exercise room. We did not use either. Overall, this property served us well. We would stay here again.

8

Kora

Nov 11, 2024

·

Stayed 2 nights

The biggest downside was not having breakfast included. It was a bit pricy and then to charge $15 for breakfast seemed outrageous. Include free breakfast if you’re going to charge more than Holiday Inn Express.

10

Carla

Nov 16, 2024

·

Stayed 1 night

The bar and grill was excellent !

6

Paul

Jan 12, 2025

·

Stayed 1 night

Had to have front desk come and set up tv to work. Breakfast not included, and expensive.

10

Pamela

Dec 15, 2024

·

Stayed 2 nights

Staff 5 FOOD was AWESOME

10

Jason

Nov 5, 2025

·

Stayed 1 night

Breakfast was great. Just thought it would be a continental breakfast.

10

Alfredo

Oct 1, 2023

·

Stayed 2 nights

the staff was great, the breakfast was delicious.

6

Camille

Jun 12, 2025

·

Stayed 4 nights

Restaurant food and service and hotel employees were great. Gym and bedding were great. Hotel needs a deep clean. Carpet in room was awful and crunchy. Ick. Usually love a Hilton Garden Inn but this one needs a very deep clean. Restaurant food was outstanding and better than higher ranked hotels.

8

Virginia

May 26, 2023

·

Stayed 1 night

Wanted and booked because of hot tub….. alas it’s closed for maintenance …… how THEY word breakfast is as if u get a breakfast….. BUT another surprise…… they want u to pay and then they take 10.00 off ur bill…… shady

6

Danella

Jan 19, 2024

·

Stayed 4 nights

With this being a Hilton hotel I expected better . But the fact I paid for breakfast ( extra) when booking my stay and got charged 10.00 for 2 scrambled eggs !! Then I have to pay for parking 10.00 a day. Which is ridiculous! You are already paying a good bit for the hotel room that is definitely out dated . The only thing good of the week long stay was Tiffany at the front desk .

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AI-generated summary based on recent guest reviews

Month	Average price
January	$123
February	$125
March	$163
April	$132
May	$135
June	$143
July	$134
August	$148
September	$141
October	$138
November	$138
December	$121

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $182	18 $174	19 $174
20 $147	21 $147	22 $141	23 $133	24 $132	25 $143	26 $141
27 $132	28 $136	29 $141	30 $134

Su	Mo	Tu	We	Th	Fr	Sa
				1 $129	2 $135	3 $129
4 $134	5 $139	6 $132	7 $133	8 $134	9 $163	10 $255
11 $150	12 $134	13 $139	14 $150	15 $220	16 $169	17 $127
18 $153	19 $148	20 $156	21 $158	22 $227	23 $223	24 $227
25 $212	26 $170	27 $166	28 $148	29 $141	30 $130	31 $126

Hilton Garden Inn Richmond Airport

Prices for Hilton Garden Inn Richmond Airport

Monthly average prices

About this property

Location

Room options

King Evolution Whirlpool Room

King Evolution Room

2 Queen Evolution Room

1 King Bedroom Evolution Suite

Suite, 1 King Bed, Accessible

King Accessible Evolution Room

Room, 2 Queen Beds, Accessible

Room, 1 King Bed, Accessible

Guest reviews of Hilton Garden Inn Richmond Airport

Who stays here?

What guests think

Property Policies

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Optional extras

FAQs about Hilton Garden Inn Richmond Airport

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