voco Surfside Aruba by IHG

The reception desk and the supervisor were incompetant. I was charged for my room and for someone elses room. before i disputed this I called VOCO in Aruba to have them correct the matter. They insisted there was no mistake and sent me an invoice that was not even the correct amount. I had to go through the hassle of disputing the charge with my CC company and if you have ever done that you know it is stressful. The supervisor was not going to look into the matter any further she just insisted she was correct. The man ahead of me as we checked out was complaining to her also that his breakfast was included and she insisted he was srong...noe I wonder. HOWEVER....the facility was very nice and the bartender gets a 10 as he was great. Just be careful and check your credit card charges as this was not a good ending to our vacation.

Breakfast was hot and delicious! The bar had tasty specials on deck!

M

Room was amazing, staff was great, good location, amenities were great

The hotel was well kept, staff was excellent, rooms cleaned daily, great location, close to the beach everyone was always friendly