voco Surfside Aruba by IHG

Property is under heavy construction

Good: very near the airport, nice pool, decent bar and lunch food, access to the beach is easy (and the front desk gave us towels and vouchers for beach lounge chairs), several excellent restaurants on the beach only 5 minutes away walking, clean and comfortable room. Bad: the breakfast buffet is horrible and not worth $18; no late checkout (which is inconvenient because many people who stay here have departure flights in late afternoon); the bar across the street is loud until about midnight, with lots of engine-revving by motorcycles Overall we would definitely stay here again.

Not enough…. chairs around the pool…

Needs pool chaise lounge’s need to be upgraded.

Location is near to airport (less than 2 Kms, falls in to Zone 1, taxi will costs between $12 to $18). Opp to this hotel are Reflections beach club, Bare foot beach club, other restaurants and Aruba sign board. Market place is walking distance (less than 1 Km, where lot of shopping and restaurants). Hotel is well maintained and clean. Onsite bar and restaurant available, but not much menu options. Breakfast is available for purchase but has to add more items. Onsite vacation store, so you can book tours and rental car etc. Swimming pool is also cleanly maintained.

The only thing for me, was I paid for breakfast for my entire stay. Due to renovations and change of ownership. I last 3 days. Which wasn’t a big deal due to Restuarant being close by. Everything else was good.

Safe. Super convenient. Nice breakfast area. Refreshing pool. Great beach across the street - lovely walking paths along the coast to follow into town. Needed an accommodation for one night traveling solo before joining rest of group at a villa rental. This was perfect. Not expensive and very comfortable. Room on first floor interior, walk out to pool! Plus microwave and mini fridge which I didn’t expect was great for a quick trip to Superfoods.

Not enough parking space

Nice clean rooms, close to surfside beach, short walk to downtown and easy taxi rice to airport, friendly staff, clean pool, and good for both adults and families with children. There is some street noise at night from a street side bar opposite the hotel as well as some young crown doing stunts on the road with bikes and cars…but not too bad The hotel bar is average, and the convenience store doesn’t remain open long hours.. However we liked our stay overall. Will revisit.

We needed a one-night stay before going to our timeshare property and were very happy with this choice. Clean, comfortable, convenient, nice staff, and a short walk to Surfside beach. And you get vouchers for lounge chairs and umbrella at Reflexions Beach Bar and Club, where you can get drinks and food and use the pool. The resort’s own pool area is attractive and serene. There’s a bar and a cafe on site. We had breakfast at the cafe. My husband’s made-to-order omelette was the best he’s ever eaten, he said. I don’t know if I should be annoyed by that 😆😏 but our compliments to the chef. My only complaint - and this is minor - is that when you buy ala carte instead of the buffet, you still have to serve yourself. You get your own coffee, no one refills it but you, you get your own forks and knives, you make your toast in that ever so slow toast rotisserie in a line of people making toast while our eggs get cold. You also get your own eggs from the buffet if you want scrambled. Go with the omelette and you’ll be happy.

I had to change rooms twice due to foul smell and water leak in second room!!

Very clean, super nice and lovely staff. Definitely recommend!!!!

Pros: Clean, without asking we got everyday new towels and bed sheets. Good location, 15 min walk on the beautiful beach sidewalk and you can reach downtown Renaissance Plaza and main bus station. It's not a fancy place just basic. Enough storage space in the room, small fridge and microwave. Cons: Noise, you can't sleep. The bars across the street play loud base music that vibrates in the room until midnight, and you can hear all the noise even when sitting in the hotel garden. Motor cycles also gather across the street and make too much noises, so if it is not the music it's the motorcycles. I would go back to the hotel ONLY IF i can secure a room away from the street. Management offered us another room that we refused because it was still facing the street we didn't want to risk paying extra 20$per night to still hear noise. Go somewhere else if you are seeking peace and quiet and wanting to spend quiet time in the garden. Ideally the hotel should make some deal with the business across the street for the loud base music and call police for the motorbikes,it's too bad because it is a nice cozy place. Advise: book the hotel only if sleep is not your priority or if you can book a room away from the street. Didn't try breakfast, didn't swim in the pool. My husbabd and I barely stayed there because our goal was to explore the island and not spend time relaxing in the hotel.

The room smelled bad. The bed skirt,the bed decor, and the walls were filthy dirty! We visited a week which included Easter weekend. The beaches were packed with the locals camping and partying on most of the beaches. The bar directly across from the hotel is where huge parties took place every night. Also, this hotel is on the main drag so it was very noisy! The hotel definately needs some upkeep repairs. The saving grace was that the food was good and the employees were very nice. We were very disappointed in Expedia's description of the place and didnt know why they would offer a stay here.

Nice clean rooms, close to surfside beach, short walk to downtown and easy taxi rice to airport, friendly staff, clean pool, and good for both adults and families with children. There is some street noise at night from a street side bar opposite the hotel as well as some young crown doing stunts on the road with bikes and cars…but not too bad The hotel bar is average, and the convenience store doesn’t remain open long hours.. However we liked our stay overall. Will revisit.

We booked a 7 night stay here from Friday to Friday as we had read good reviews on this place, but we were extremely disappointed from the first day as there was a strong smell of mould as soon as we entered the room! We thought it would go away but the next day we noticed a lot or mould especially inside the bathroom door. We called the manager who inspected the room and agreed there was mould. They told us they would give us another room so we packed up our things and waited for over an hour but no one came back to us. We decided to have lunch while we waited and sat in the dining area,but no one came to take our order either, so we left and went into town for lunch. We left our email and phone contacts so they could let us know when our new room was ready but no one contacted us! We got back up the hotel hours later and was given another ground floor unit right next to the main road,but it was so noisy we could not sleep! Both my husband and I had come down with a flu just before our trip and we could still smell mould in the new room which we felt was making us even sicker. Finally on Wednesday we decided to check out of the hotel and was told that we could not get any refund on the room. We booked the remaining 2 nights in another hotel and had to pay over $1,000.00 for the room, but it was worth it to have a clean room and finally enjoy a good nights sleep. That was our first and last time at TOTT as it was a horrible experience and we certainly will not be going back!

At 12:30am we could no longer take the chaos. There were loud motorcycles and cars revving engines. The parking lot across the street hosted parties for people tailgating past 1 am with loud partiers' and music, The police were called several times. We finally confronted hotel staff at 12:30am and realized the lobby was full of very unhappy guests with the same complaints. The staff proceeded to inform us that this is a problem they have constantly and are trying to pass an ordinance with the city. Why was this not in the top of the reviews and how was this hotel ranked an 8?! Additionally, there were dead roaches in the halls of the hotel wherever you walked!

La ubicación es buena la habitación tiene lo necesario, el servicio es básico, lo que sí deberían mejorar la limpieza, la sábanas llegaban con manchas. En el baño al final me faltó jabón y shampoo y al ingresar el papel que dejaron era uno usado y que estaba a la mitad.

Clean hotel with helpful staff overall stay was good...could use a rug by bed as tile is cold

We enjoyed our stay at TOTT, the hotel is super clean and staff very friendly

This hotel was insanely loud. Our room was right next to a club and the room literally vibrated from the music. Also, the street noise was obnoxiously loud with cars and motorcycles revving all night. Don’t stay here if you want to sleep at all.

Convenient to the airport but quite noisy. The room had peeling paint. It is definitely an older hotel that is needs a refresh.

quite a decent hotel for that kind of money. good breakfasts, polite staff. Although 7 minutes from the airport, it was not noisy. 6 minutes walk to the beach. but we were not at the hotel from morning until evening, we rented a car and drove around all the beaches and attractions of this island.

Overall, a lovely place. Clean and staff was nice. Had a two bedroom unit. Two burner hot plate was kind of tight and took a while to heat up and no oven. Biggest issues: no hot water in kitchen and the wifi didn't quite reach the bedrooms (it worked fine in family room). Beach across the street and Reflexions restaurant on the beach was nice and not overly expensive. Running trail nearby but no workout room. I asked for a can opener and bigger coffee maker and they were provided quickly. Individual A/C in each room.

Good: very near the airport, nice pool, decent bar and lunch food, access to the beach is easy (and the front desk gave us towels and vouchers for beach lounge chairs), several excellent restaurants on the beach only 5 minutes away walking, clean and comfortable room. Bad: the breakfast buffet is horrible and not worth $18; no late checkout (which is inconvenient because many people who stay here have departure flights in late afternoon); the bar across the street is loud until about midnight, with lots of engine-revving by motorcycles Overall we would definitely stay here again.

Rooms are nice beachfront just walk about five minutes from the hotel across from the hotel. There is a bar and a lot of noise motorcycle a lot of noise up to 12 3 o’clock in the morning.

Ghost town hotel... All very bad maintenance and the street noise until 3 am every day is horrible.. Don't recommend at all

Ac failed and didn’t really keep the room that cool to begin with.

Terribly noisy. Unfortunately, the hotel location stands on a noisy road, with locals parked across the road chatting through the night and listening to very loud music from their car's speakers (especially at weekends). We had booked a superior room that despite the space had no real superior feeling - pretty basic tbh. Sometimes we were handed out tired beach towels, faded colours, not fluffy. It is fair to say the hotel needs a revamp from top to bottom. Staff are nice and genuinely do what they can. The pool area is okay, a bit small so at busy periods it could be crowded and perhaps even not enough loungers for everyone (ps it was not the case for us as we travelled outside peak times).

No hot water in shower. Could not turn down A/C which blew right down on us when in bed.

The hotel is small and easy to navigate. The best part of the trip were the 2 ladies in the bar area. Very friendly and service oriented. The downfall was housekeeping and management in general. Our entire stay we had do not disturb on our room door, yet, housekeeping entered our room to put towels in the bathroom. Nothing else done, just the towels. When i brought it to management, he was helpful but only said he would let housekeeping know about it. You want to know your secure when out of the room. It just raised a red flag. The in hotel convenience store listed hours of 8am-8pm but was rarely ever open and always closed by 5pm.They also had many interns working the front desk without supervision and not muck knowledge or know where to look for an answer. I can let that slide because we've all been at that point in our lives. When you book a hotel of this class, you really do get what you paid for. Atleast Aruba is checked from our bucket list.

Old property and the lady at the check in was very rude.

The customer service was great. I didn’t like the experience of asking for late check out by a hour and was told it would be a $50 charge, but was sitting waiting on my taxi to the airport and another guest arrived over a hour before check in time and was allowed to check in without additional fees plus his room was upgraded just because he’s a repeat visitor. I was planning to return here in a few months with my family and friends, but I’ll explore other options.

Absolutely loved our 2 week stay at TOTT! Staff were all amazing and loved the beach across the road. Very short walk to shopping and restaurants. Huge shout out to Marjorie in the restaurant, always has a huge smile and friendly wave!

We enjoyed our stay at talk of the town. Liz at the front desk was excellent, super helpful she gave us all the information for excursions and got us booked. The beach is across the street with a lot of dining options and great views and there is a marketplace a short walk down the road

Convenient location. Rooms need upgrades for the price. Staff not very helpful

Great Staff

Such a quaint Hotel, away from the high rises. The staff was very accomodating, helpful to answer all of our questions, and took time to make us feel like we were the only guests there for our week long stay.The staff would offer their honest opinion to us about activities and choices for dining. Eugene, Elizabeth, at the front desk, helped us out a great deal, explained things to our many questions. The room was comfortable, AC worked non stop, and we felt like we were home. We would definately rebook a stay here at Talk of the Town when we return to Aruba.

Great Customer service! Sweet and nice staff , knowledgeable people !

For one night it will do. The pool area is nice, the shower was warm, the room was cool, and the bed was comfortable. The staff are rude and don’t communicate. They just stare and wait for you to speak to them. The front desk woman didn’t greet/welcome me, she just asked for my passport. She don’t tell me anything about the hotel, where anything was in the area or anything. The rooms need major updating for the price. The sofa was dingy and stained. The toliet was broken but operable. There were no wash rags, just two dingy towels. The area is very close to restaurants and the beach across the street, but it’s full of locals and stray dogs. It doesn’t look too safe after dark. Definitely I’m leasing pictures. If you just need a place to sleep and won’t be in your room or the area it will get the job done.

This hotel was insanely loud. Our room was right next to a club and the room literally vibrated from the music. Also, the street noise was obnoxiously loud with cars and motorcycles revving all night. Don’t stay here if you want to sleep at all.

Really close to the airport. Was convenient to get around and the staff were really friendly

Great location near the airport. Stayed two nights and enjoyed the hotel and the area

Pros: Clean, without asking we got everyday new towels and bed sheets. Good location, 15 min walk on the beautiful beach sidewalk and you can reach downtown Renaissance Plaza and main bus station. It's not a fancy place just basic. Enough storage space in the room, small fridge and microwave. Cons: Noise, you can't sleep. The bars across the street play loud base music that vibrates in the room until midnight, and you can hear all the noise even when sitting in the hotel garden. Motor cycles also gather across the street and make too much noises, so if it is not the music it's the motorcycles. I would go back to the hotel ONLY IF i can secure a room away from the street. Management offered us another room that we refused because it was still facing the street we didn't want to risk paying extra 20$per night to still hear noise. Go somewhere else if you are seeking peace and quiet and wanting to spend quiet time in the garden. Ideally the hotel should make some deal with the business across the street for the loud base music and call police for the motorbikes,it's too bad because it is a nice cozy place. Advise: book the hotel only if sleep is not your priority or if you can book a room away from the street. Didn't try breakfast, didn't swim in the pool. My husbabd and I barely stayed there because our goal was to explore the island and not spend time relaxing in the hotel.

Location is near to airport (less than 2 Kms, falls in to Zone 1, taxi will costs between $12 to $18). Opp to this hotel are Reflections beach club, Bare foot beach club, other restaurants and Aruba sign board. Market place is walking distance (less than 1 Km, where lot of shopping and restaurants). Hotel is well maintained and clean. Onsite bar and restaurant available, but not much menu options. Breakfast is available for purchase but has to add more items. Onsite vacation store, so you can book tours and rental car etc. Swimming pool is also cleanly maintained.

Nice clean rooms, close to surfside beach, short walk to downtown and easy taxi rice to airport, friendly staff, clean pool, and good for both adults and families with children. There is some street noise at night from a street side bar opposite the hotel as well as some young crown doing stunts on the road with bikes and cars…but not too bad The hotel bar is average, and the convenience store doesn’t remain open long hours.. However we liked our stay overall. Will revisit.

There is a great beach across the road, staff were great, it was really nice to have the pool. For the most part we had a nice 21 days there. Not the Hotels fault but the extremely annoying and loud bikes that show up at the bars / park across the street every Friday / Saturday / Sunday night till very very late at night revving their engines and doing burnouts. Not good for the Hotels business.

Close to the airport

If you enjoy loud music and motorcycles revving their engines in competition with each other (rev-off) from Thursday - Sunday night (9pm-midnight) from the parking lot across the street, this hotel is perfect for you; terrible for me, and all those I spoke to, for those 4 nights out of 7. Sadly, I was told this is the norm and there is nothing that can be done about it. I wish I knew. I asked to change rooms away from the street but my request was refused? although the hotel did not seem to be full at all. Bad customer service. Unfortunately, although the hotel is across the street from a fantastic beach, good food, and close to port/city centre (15 min. walk) and airport, the evening noise across the street in the parking lot ruined what was otherwise a fantastic and beautiful island trip. Highly recommend Aruba!! Suggestion: call the hotel and ask about the noise from Thursday to Sunday evenings to see if this has changed before you commit! If it wasn’t for the noise, I would not be writing this review.

There is a lovely bar directly across the street that serves cheap drinks! Only 5 minutes from the airport!

We enjoyed our visit, staff was very friendly and helpful. My only complaint was the breakfast cost for buffet 2 people $36 and it was nothing special. I think they should have coffee makers in the rooms.

Quarto muito espaçoso. Boas instalações. Cama e travesseiros bons. Banheiro e chuveiros tb mto bons! Café da manhã pode melhorar....pouca reposição! nunca tinha suco. não repunham, mesmo faltando muito tempo para término do horário.

Good: very near the airport, nice pool, decent bar and lunch food, access to the beach is easy (and the front desk gave us towels and vouchers for beach lounge chairs), several excellent restaurants on the beach only 5 minutes away walking, clean and comfortable room. Bad: the breakfast buffet is horrible and not worth $18; no late checkout (which is inconvenient because many people who stay here have departure flights in late afternoon); the bar across the street is loud until about midnight, with lots of engine-revving by motorcycles Overall we would definitely stay here again.

Loved my stay here! Staff is friendly, helpful, cheerful. Breakfast was nummy with good variety. Bar has great drinks and bkfst/lunch/dinner- soo fresh and delicious. Across the street is beach access with many great dining options. Staff at ALL the beach restaurants are so happy to see you and the food is amazing. Shopping is just $10 taxi to downtown. If you want peaceful though-this is not the place for you. Airplanes flying over head, bars across the street-music blaring all night, and busy road with cars revving, screeching all day/night will prevent sleep-just bring ear plugs and you'll be fine. If you prefer room temp 60-65 degrees-this will be perfect for you. I repeatedly requested room thermostat be warmed and maybe they misunderstood-because each time I requested-the room got one degree colder so I stopped asking! I had to purchase sweat pants/shirt to sleep in stay warm in Aruba! So, noisy and cold, but the wonderful staff, great food and convenient location to dining and beach wins out I recommend!!!

Having a small coffee maker with cream and sugar would have been nice instead of going out of our room in the morning. Dining room opened too late for early risers. Our room was clean and housekeeping was great.

The people and service was great, the breakfast price could be a little lower but it was also great. The property just needs to be updated majorly.

Location is near to airport (less than 2 Kms, falls in to Zone 1, taxi will costs between $12 to $18). Opp to this hotel are Reflections beach club, Bare foot beach club, other restaurants and Aruba sign board. Market place is walking distance (less than 1 Km, where lot of shopping and restaurants). Hotel is well maintained and clean. Onsite bar and restaurant available, but not much menu options. Breakfast is available for purchase but has to add more items. Onsite vacation store, so you can book tours and rental car etc. Swimming pool is also cleanly maintained.

Restaurant and bar close too early

We needed a one-night stay before going to our timeshare property and were very happy with this choice. Clean, comfortable, convenient, nice staff, and a short walk to Surfside beach. And you get vouchers for lounge chairs and umbrella at Reflexions Beach Bar and Club, where you can get drinks and food and use the pool. The resort’s own pool area is attractive and serene. There’s a bar and a cafe on site. We had breakfast at the cafe. My husband’s made-to-order omelette was the best he’s ever eaten, he said. I don’t know if I should be annoyed by that 😆😏 but our compliments to the chef. My only complaint - and this is minor - is that when you buy ala carte instead of the buffet, you still have to serve yourself. You get your own coffee, no one refills it but you, you get your own forks and knives, you make your toast in that ever so slow toast rotisserie in a line of people making toast while our eggs get cold. You also get your own eggs from the buffet if you want scrambled. Go with the omelette and you’ll be happy.

The food, pool, and staff were amazing! It is super convenient to the airport, and the beach is located across the street. The front desk staff is very helpful in explaining how to get the beach chairs across the street. Unfortunately, I didn't realize the umbrellas were not included and were an extra charge. That was disappointing. Overall, it is an adorable little boutique hotel to stay in.