Name: Comfort Suites Benbrook - Fort Worth Southwest
Address: 8004 Winbrook Drive, Benbrook, Texas, United States of America, Benbrook, Texas, US
Price range: US$73–US$277 per night
Rating: 7.63

What guests think

Reviews of Comfort Suites Benbrook - Fort Worth Southwest highlight friendly staff, quiet stays, and comfortable beds, with many noting clean rooms, while a notable minority report inconsistent cleanliness, dated or worn fixtures, and maintenance problems that occasionally affect comfort.

Reports about the indoor pool and hot tub are mixed, with multiple mentions of closures, cold temperatures, heavy chlorine, or ventilation issues. Breakfast ranges from tasty and well run to limited or cold, and housekeeping is sometimes unavailable on weekends or only by advance request. The location is convenient off the highway with a Cracker Barrel across the street, though a few guests mentioned parking-lot or area concerns. Overall, expect comfortable basics in a convenient spot, but confirm amenity status and housekeeping arrangements.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Indoor pool and hot tub draw mixed feedback, with repeated reports of cold water, closures, construction, heavy chlorine, or poor ventilation. The property is pet friendly, and some guests noted well lit parking; occasional door access or elevator issues were reported.

Related guest reviews

4

Tony

6 Nov 2024

·

Stayed 3 nights

When we arrived the pool and hot tub was not operational and water wasn’t the cleanest. Our room cards kept failing. Toilet leaked. Noisy tenants. Housekeeping wasn’t available on the weekends if you stayed more than two days, and you had to request it at least 24 hours in advance. Not to mention they weren’t full but was going to charge an extra $50 to check in 2 hours early! Definitely not worth the money we spent nor would we recommend this establishment to anyone.

10

Zenia

6 Jul 2023

·

Stayed 3 nights

Pleasant stay, parking well lit. Customer service was friendly. Rooms were clean and comfortable. Clean hotel. Indoor pool was nice. Over all great stay

2

Kimberly

14 Oct 2025

·

Stayed 2 nights

Hot tub not working

2

Ruth

27 Sept 2024

·

Stayed 1 night

Pool was under construction so we couldn’t use it and when I asked for a discount they said no.

4

Darla

16 Oct 2024

·

Stayed 4 nights

Indoor pool was not enjoyable. Not enough ventilation. Feels like you're in a sauna when in the pool room.

8

Patrick

29 Nov 2023

·

Stayed 5 nights

Carpet in the overall hotel needed to be cleaned. Pool was over chlorinated making unusable

10

Annie

14 Dec 2024

·

Stayed 1 night

Nice, clean property that was well lit at night. Lobby was nice and clean.

10

Jesusita

16 Nov 2024

·

Stayed 1 night

Our to go place when in town. Hot breakfast in the morning and good water pressure. We travel with our dogs and they are very pet friendly, which we appreciate.

6

Sonya

23 Dec 2024

·

Stayed 1 night

Bed was comfortable, room was pretty clean but couch was dirty. Remote for TV did not work even with battery change. Hot tub was not heated by and we had to request for it to be heated. Wasn’t ready until 9:45am, advertised to be open 7am.

6

Todd

4 Jan 2025

·

Stayed 1 night

The room was relatively clean, but the linens were dirty on the bed and the towels had stuff on them. Even though the pool was indoors, it was ice cold. However, the hot tub was rather enjoyable. The breakfast was very lacking. only some what appeared to be frozen and reheated eggs, no bacon or sausage. The waffle maker was a hit with the kids, so that was a plus. Overall not a bad experience for the price, but there are definitely better places to stay for a little more money.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is mixed: many guests found rooms and common areas clean, but multiple reviews cite stained carpets or linens, odors, insects or roaches, and poorly cleaned bathrooms.

Related guest reviews

10

Zenia

6 Jul 2023

·

Stayed 3 nights

Pleasant stay, parking well lit. Customer service was friendly. Rooms were clean and comfortable. Clean hotel. Indoor pool was nice. Over all great stay

2

Theresa

24 Jun 2024

·

Stayed 2 nights

The room was very dirty. I asked management to clean it, they did have 17 days because that is the time frame of my reservation. The front desk went up and just pushed the debris from the couch to the floor which was already filthy. There were stains on the curtains, the mircowave and mini fridge were dirty and dusty and white stains on the ottoman and floor that could be cleaned but were not. I asked for another room but they didn't have one and offered to clean it again but it was 11pm by then, we checked in at 6pm and went to dinner and in that time frame they were supposed to re-clean it. The hotel smells of dank moisture, marijuana and body odor from a gym. There are people loitering around so if you have a kids, not the place for them. I did appreciate the managment offering to clean it even though it should have been clean in the first place and offering a refund. It was disappointing to have to look for another hotel at 11pm at night on a Friday, we had been traveling and were tired. All we wanted was a clean, safe place to sleep. I guess it might be considered "safe" since the police were constantly in the parking lot.

10

Brittany

16 Oct 2024

·

Stayed 1 night

This was one of the cleanest properties I have been at in a long time!

2

Thomas

17 Apr 2023

·

Stayed 2 nights

Upon checking in, the hotel room was filthy. Trash on the floor, around the beds, and a mysterious fungus emo acting from the A/C unit. Stains of blood on the “clean” comforter on top of the bed. After getting resistance from front desk , and showing the filth thru pictures we took she simply shrugged her shoulders and gave the look of who cares. The other guy who looked at the pictures just started at me like as if he was starring into space. The second room they gave us had pubic hair and piss stains on and around the toilet seat. And the room had stains that were bigger than my carryon luggage. The room was supposedly a non-smoking room, but smelt of a bar at 2AM. Terrible customer service, dirty, dingey, grimmey, and filthy hotel. From lobby to rooms. I checked out a day early and moved to a different hotel and this hotel didn’t want to refund me for the night I didn’t use. They kept giving me the run around and saying managers not in, manager will arrive on Monday. Stay away from this place unless u want an infection, or infestation.

10

Brenda

14 Dec 2025

·

Stayed 1 night

Staff was very nice. Room was nice and clean.

2

Kelly

19 Jan 2025

·

Stayed 1 night

There were long black hairs in the bath tub and ink writing on the sink and tub. The floors had not been cleaned. Kids were running up and down the hauls all night.

10

Maria

12 Dec 2025

·

Stayed 1 night

Very quick friendly check in. Very clean and comfortable room too.

2

Terrence

27 Feb 2025

·

Stayed 1 night

The covers and pillows were nasty. The fools were dirty too.

10

Jesus

18 Dec 2025

·

Stayed 1 night

Clean

4

robert

23 Nov 2025

·

Stayed 2 nights

Yes dirty dried up insects around the room and had a bad odor we were not very happy with that motel!! We have stayed at the one in Benbrook and are very happy with that one!!!

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Many guests describe rooms as spacious, quiet, and especially comfortable for sleeping. Others report condition issues such as worn carpets, dated or loose fixtures, AC or door lock problems, high beds in accessible rooms, and occasional noise from adjacent rooms or hallways.

Related guest reviews

6

Juliana

3 Jun 2024

·

Stayed 1 night

I found pieces of trash in my room, toilet didn’t seem to have been disinfected. and ac didn’t have a dial button, I found hairs on the bed. But overall it was quiet and comfortable

6

Jamarsa

8 May 2023

·

Stayed 1 night

The access from outside was only through the front even with card access. (Card reader not working). AC unit in 214 not working properly, was warm in room.

10

phillip

26 Aug 2024

·

Stayed 1 night

Very nice room. Very quiet. Bed was great. Was one of the best nights sleep I've had in a while.

2

Rodney C

12 Nov 2025

·

Stayed 1 night

Carpet is worn and stained. Bathroom door didn’t close. The bed made a noise as if it was about to collapse. The bathroom fixtures all need replacing as they are stained and dated. All doors have chipped paint. There appears to have been no action taken to care for the facilities at all. People who appeared to be homeless wandered through. English seems to be a second language. I’ve traveled in many places around the world and this is not above places in some of the most poor and remote places I’ve stayed in 3rd world countries. In those places, I expected the conditions and was glad to stay there. But I never expected such in this location. I will NEVER stay here again and will be careful to thoroughly check ratings on any potential Comfort Inn locations in the future. This place should be torn down.

4

Shana

10 Mar 2025

·

Stayed 4 nights

There was no heat for the room and I spent my weekend cold. The window curtains were half falling down. Barely hot water. Fridge wasnt keeping anything cold. Last but not least, the toilet was broken. Everytime I flushed i had to reach in to reposition the stopper. If it wasnt for the fact that my daughter was staying next door with her team i would of requested a room change but truely didnt want to have to go through the hassle and more then likely getting a room with the same issues.

10

Patricia

27 Dec 2025

·

Stayed 3 nights

The front staff was awesome. Very warm and friendly. Room was great and the bed was very comfortable. This will be our go to when visiting family in the area. Was able to walk across the road to Cracker Barrel for dinner without moving the car.

2

David Dane

23 Nov 2025

·

Stayed 1 night

The room lock was broken and the front desk said maintenance would fix it which never happened. The walls are paper thin and had to call the front desk at 10pm and again at 1am which didn’t help at all. They didn’t do anything about a bunch of teenage kids basically having a full WWE match on the entire 4th floor including the hallways and stairwells. DO NOT STAY HERE! Spend an extra $20-$50 and get a decent hotel and a good nights rest somewhere else.

10

ShirlynnMytila

3 Oct 2025

·

Stayed 3 nights

Very friendly staff. Free parking. Spacious rooms. Convient location.

4

Tamara

12 Mar 2023

·

Stayed 2 nights

We stayed in the “handicapped”room because my husband has Parkinson’s disease. The bed was so high he had difficulty getting in and actually fell out of bed during the night. All of the furniture was so low he had a very difficult time sitting down and getting up. This room was a poor excuse for being labeled handicapped as it was not conducive to what most people with handicaps need

8

Maria

22 Dec 2025

·

Stayed 1 night

Comfortable bed and a quiet room

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is frequently praised as warm, helpful, and efficient, with many shout outs to the breakfast attendant and quick check ins. However, some guests encountered absent or unhelpful front desk staff, slow or inconsistent responses, and limited or by request housekeeping, especially on weekends.

Related guest reviews

10

Naquita

9 Dec 2024

·

Stayed 2 nights

My stay here was great! The staff was beyond excellent and very friendly. I most definitely will be staying here when I come back to town.

8

Donna

30 Apr 2023

·

Stayed 1 night

Check in was very slow, the clerk took a phone call and was occupied on the phone for some time during the middle of our check in. We checked in at 6:15pm and were asked to wait a few more minutes to assure that our room was ready? Checkin is listed as 3pm.

2

Charles

3 Apr 2024

·

Stayed 1 night

The coffee area in the room was filthy. We were provided only two tiny bits of rolls of toilet paper and when we asked for some more, the housekeeper glared at my husband. All coffee for the room was decafe. When we had to go to the front for regular coffee, the clerk gave my husband more decafe. He did not seem to know the difference. The front desk staff at check-in was not trained to handle booking the room for another night. He had to call his supervisor 3 times to complete the process which took 30 minutes of standing at the desk waiting. Overall very poor training of all staff.

6

Melissa

5 Oct 2025

·

Stayed 2 nights

It was ok. The staff wasn’t at front desk when needed. Lots of stains in carpet and curtains. The ac worked good.

10

April

15 Jun 2025

·

Stayed 3 nights

We had a pleasant experience. This has been our 3rd stay at this property and will remain our choice to stay at when in the area. The employees were friendly and helpful. They allowed us to play games in the dining room area, where we spent some much needed time as a family.

10

heather

6 Oct 2025

·

Stayed 1 night

Staff was AMAZING, helpful and kind.

10

Drew

3 Jan 2026

·

Stayed 2 nights

Best Hotel in Fort Worth! Staff is extremely friendly and kind and it’s always quiet!

2

SHIRLEY

21 Nov 2023

·

Stayed 1 night

When we arrived, I had several questions about the form they want me to sign. The employee at the front desk kept saying in a very rude tone, if you don't like it go stay someplace else. The 1st room he gave us was dirty, hair on the bed and pillows, the room and couch had stains on it. The spread had white powder coming out of it, when you touch it. The room and hallway did not smell clean, it smelled like pet odor. The 2nd room was nasty and dirty in the bathroom the previous guest used the toilet and it was not flushed. This room also smelled like pet odor. We went back to the desk to advise the desk clerk of the issues. He said if you don't like it you can go to another hotel. We asked for the manager, the manager is his son and he called him on the phone. We were advised that they cancel our reservation. This place is nasty and needs to be report to the health department.

10

Michael

9 Dec 2024

·

Stayed 1 night

we have stayed here several times and the staff is outstanding. One person who stands out is the breakfast lady. She is always so personable and friendly. We were not staying for breakfast and she greeted us warmly.

6

yolanda

15 Mar 2023

·

Stayed 3 nights

The employees are so not warm or welcoming at all it wasn’t no clean pool towels our whole stay I couldn’t never get extra sheets or anything I will say the lady who cook breakfast is super sweet and nice the pool is very nice as well they just really work on their customers service!!!!!

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Location is convenient just off the freeway with a quiet setting and a Cracker Barrel across the street; several guests appreciated easy access and parking. A few reviews mentioned feeling uneasy about the parking lot or industrial surroundings.

Related guest reviews

10

Patricia

27 Dec 2025

·

Stayed 3 nights

The front staff was awesome. Very warm and friendly. Room was great and the bed was very comfortable. This will be our go to when visiting family in the area. Was able to walk across the road to Cracker Barrel for dinner without moving the car.

10

David

22 Mar 2023

·

Stayed 1 night

Quick stop overnight. Stayed at property several times before. Comfortable bed and quiet rooms. Friendly staff.

10

Octaviano Perez

8 Oct 2024

·

Stayed 2 nights

Very nice and quiet place

10

Chris

14 Aug 2023

·

Stayed 1 night

This was not our first stay and will not be our last. We like the convenience of it being right off the interstate. The staff was friendly and attentive. :)

10

Denise

26 Oct 2023

·

Stayed 1 night

Very nice spot. No designated doggy area, but wasn’t a problem. Have poop bags handy! Would definitely stay again. Cracker Barrel across the street, easy walk.

10

Alycia

22 Feb 2025

·

Stayed 2 nights

Great location and staff.

8

Florenzo

8 Jan 2023

·

Stayed 19,359 nights

This hotel is nice an clean an close by to the mall an other stores an also alot of good places to eat close by

10

James

19 Mar 2023

·

Stayed 1 night

This is a good place to stay just west of Ft. Worth. It was quiet, the building is newer and up to date.

4

Arden

19 Aug 2023

·

Stayed 2 nights

The staff was generally friendly, especially the lady who replenishes the breakfast. The hotel is in an industrial area with only a Cracker Barrel and a gas station nearby. Signage on the highway is poor. I didn't feel very safe in the parking lot. Our room was dirty at check in: carpet not vacuumed with several hair-balls on floor; long, dark hair on the bedspread; hair in the bathroom sink; a used coffee pod in the in-room coffee maker. I would not recommend this hotel.

10

lisa

4 Sept 2024

·

Stayed 3 nights

Great Staff Helpful and nice. Great access on and off freeway. Very quiet and the bed is super comfy Breakfast is better than most and the lady who runs the breakfast is awesome. Would stay again for sure

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast feedback varies: many enjoyed the hot options and praised the attentive breakfast attendant, while others found the selection limited or the food cold and chose nearby alternatives. There is no consistent mention of on site dining beyond breakfast.

Related guest reviews

10

fredra

2 Mar 2024

·

Stayed 1 night

Everything was great. Mattress was exceptional. Breakfast, the best I've had at a hotel.

10

Laura

10 Jan 2025

·

Stayed 1 night

Only stayed one night. The room was clean and quiet, the bed was comfortable. Hot breakfast available. Will definitely recommend it.

10

Robert

9 Jan 2024

·

Stayed 3 nights

I had to stay each week for a couple months in Ft Worth for business. This is the best in the area for a two star type hotel. Indoor Hot tub and pool were nice. Gym has good equipment. Bed is the softest of all the hotels in the area and the breakfast is the best with a very helpful attendant that has been cited in several other reviews.

10

Sara

1 Apr 2025

·

Stayed 2 nights

The breakfast lady was amazing!!! Very kind and helpful with everything...The hot tub was nice...beds are very comfortable and hotel was quiet. We will definitely stay here again when we come back.

8

Jessica

2 Aug 2024

·

Stayed 1 night

The staff were very friendly and the lobby looked nice. At first glance our room appeared nice as well, but the bathroom was in need of updating. There were cracked floor tiles, a shower with low pressure, a sink that barely drained, and a toilet so low to the ground you practically fell onto it. The bed, on the other hand was so overstuffed and tall, you had to climb up into it (and I\'m 5\'10"). The breakfast was so bad, we chose to walk to the Cracker Barrel across the street. The parking lot had some minor trash and dead crickets everywhere, suggesting it\'s not often spot or cleaned up.

10

Michael

9 Dec 2024

·

Stayed 1 night

we have stayed here several times and the staff is outstanding. One person who stands out is the breakfast lady. She is always so personable and friendly. We were not staying for breakfast and she greeted us warmly.

10

lisa

4 Sept 2024

·

Stayed 3 nights

Great Staff Helpful and nice. Great access on and off freeway. Very quiet and the bed is super comfy Breakfast is better than most and the lady who runs the breakfast is awesome. Would stay again for sure

6

Mike

24 Dec 2024

·

Stayed 2 nights

Breakfast was subpar. I felt like I needed to watch my truck constantly

6

Todd

4 Jan 2025

·

Stayed 1 night

The room was relatively clean, but the linens were dirty on the bed and the towels had stuff on them. Even though the pool was indoors, it was ice cold. However, the hot tub was rather enjoyable. The breakfast was very lacking. only some what appeared to be frozen and reheated eggs, no bacon or sausage. The waffle maker was a hit with the kids, so that was a plus. Overall not a bad experience for the price, but there are definitely better places to stay for a little more money.

6

yolanda

15 Mar 2023

·

Stayed 3 nights

The employees are so not warm or welcoming at all it wasn’t no clean pool towels our whole stay I couldn’t never get extra sheets or anything I will say the lady who cook breakfast is super sweet and nice the pool is very nice as well they just really work on their customers service!!!!!

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$92
February	US$89
March	US$95
April	US$95
May	US$97
June	US$108
July	US$105
August	US$75
September	US$91
October	US$93
November	US$84
December	US$79

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $277	19 $221
20 $76	21 $87	22 $88	23 $89	24 $80	25 $73	26 $73
27 $78	28 $78	29 $80	30 $81

Su	Mo	Tu	We	Th	Fr	Sa
				1 $85	2 $81	3 $80
4 $80	5 $80	6 $82	7 $83	8 $83	9 $73	10 $73
11 $81	12 $81	13 $94	14 $100	15 $97	16 $89	17 $73
18 $83	19 $81	20 $87	21 $84	22 $86	23 $123	24 $125
25 $84	26 $82	27 $88	28 $82	29 $87	30 $79	31 $88

Comfort Suites Benbrook - Fort Worth Southwest

Prices for Comfort Suites Benbrook - Fort Worth Southwest

Monthly average prices

About this property

Location

Room options

Suite, 2 Queen Beds

Suite, 1 King Bed, Mobility Accessible

Suite, 1 King Bed with Sofa Bed, Accessible

Suite, 1 King Bed

Guest reviews of Comfort Suites Benbrook - Fort Worth Southwest

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Comfort Suites Benbrook - Fort Worth Southwest

Prices for upcoming dates