Is parking available at the hotel?

Parking is available on-site and is complimentary for guests. Valet parking services are also offered.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:00 AM to 10:00 AM for a fee of approximately PHP 999 for adults and PHP 499.5 for children.

What are the check-in and check-out times?

Check-in time is from 3:00 PM to 11:59 PM, and check-out time is at 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

Are airport shuttle services available?

Airport shuttle services are available, and guests can arrange transfers through the hotel. Pricing details are not specified.

What accessibility features are available for guests with disabilities?

The hotel offers limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. However, specific details about accessible rooms and bathrooms are not provided.

Where is the hotel located in relation to key landmarks?

The hotel is located in Lapu-Lapu City, just a 1-minute drive from Mactan Shrine and 8 minutes from Cebu Yacht Club. It is approximately 10.9 miles (17.5 km) from Magellan's Cross, with various attractions nearby.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor swimming pool, which is accessible from 7:00 AM to 10:00 PM. The pool is seasonal and may be subject to availability.

What are the hotel's policies regarding children?

Children are allowed at the hotel, and the minimum age for children to stay for free is not specified.

Mercure Mactan Cebu Hotel - Lapu-Lapu

What guests think

Across recent reviews, guests highlight very friendly staff, generally clean and modern rooms, and a convenient Mactan Newtown location with access to a beach and pools, while noting small rooms, occasional facility outages, area construction, and a small, rocky beach.

These reviews refer to Belmont Hotel Mactan, not Mercure Mactan Cebu. Service is widely praised though some report slow responses or miscommunication, and dining feedback ranges from great breakfasts and bar service to limited vegetarian options, stock shortages, and long waits. Expect a modern, good-value base in a lively area, with beach access that is nearby rather than beachfront.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Access to a nearby private beach and pools (with a shuttle) is a recurring plus, and the gym, steam and sauna get praise. However, the on-site pool has faced closures or early hours, and the beach is small and rocky with limited loungers.

Related guest reviews

4

David

Nov 7, 2025

·

Stayed 3 nights

Pool closed

8

Robert

Dec 2, 2025

·

Stayed 1 night

Room was great but annoyingly the hotel pool was unavailable and wasn’t highlighted prior to me booking!

8

mao

Aug 14, 2025

·

Stayed 3 nights

プールや海に行く人はタオルの枚数が足りない。シャワーの出し方が日本と違うので難しかったです。説明書とかあれば分かりやすかったと思う。プライベートビーチ、プールまではホテルのバスが出てるみたいですがどのバスかわからず徒歩10分の距離ですが歩きました。プールで飲み物や食べ物が注文できるのでお金かカードがあった方がいいです。そこでしか楽しめないものもあるので！シャワー室更衣室はありますが海外の人はそこで尿を出すようで臭くて私は利用できません。びしょびしょのままホテルに帰りました。他にも同じような人がいたのでありなんだと思います。ホテル内のプールも利用しましたがどちらも監視員がいるので子連れには安心です。幼児用の小さいプールもあるので水遊びを楽しめたようです。ホテルから空港までの送迎はタクシーの3倍ぐらい料金がかかります。ホテルにタクシーの手配をお願いしたら高い方の黒タクシーが来ました。メーターとは違う料金を取られぼったくられました。タクシーを呼ぶ際はアプリにしましょう！留学後の観光にこちらのホテルを利用しました。寝れれば良い、汚くなければ良いと思いましたがすごく快適でした。また利用したいです。

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10

Brian

Sep 25, 2025

·

Stayed 2 nights

Excellent sauna and steam room as well as pool n resto bar on 3rd floor. Great job by Anthony and Jason overseeing the pool area and solid fitness center. Also wonderful check out experience by Mae! Very professional, friendly and quick. Thank you!

10

Lubor

Apr 25, 2025

·

Stayed 2 nights

Nice beach and infinite pool. Good exercise room and nice pool on the third floor.

8

Thomas

May 25, 2025

·

Stayed 7 nights

Excellent beach access, quality gym and lovely pool area. Quality of buffet breakfast wasn’t worth paying the extra for - food was ok but would have been better off going elsewhere. Food at beach restaurant was way better - absolutely delicious.

8

MR BRIAN F

Jul 7, 2025

·

Stayed 4 nights

Nice room and good location but…..shower was way too cold and they were not able to fix it. Beach and pool area very nice but 8 minute walk from hotel (all though there is an hourly shuttle from hotel.

10

Ranjna

Mar 20, 2025

·

Stayed 1 night

The hotel itself is very well maintained with great staff and the corner window rooms were beautiful. The pool and gym were fantastic. The only miss for this property is the tiny beach.

8

Danny

Nov 21, 2025

·

Stayed 2 nights

The indoor pool on the 3rd floor was not in service when I arrived. The rooms are very small with no good place to put a suitcase. Cable telivision was also not in service when i went. The thermostat did not work correctly and neither did anyone elses that stayed in other rooms. Gym had secnt dumbell weights and was packed when I went. Breakfast was lretty good. The beach was pretty terrible. Make sure you wear shoes and anticipate breaking an ankle trying to get into the ocean. The outdoor pool by the beach is nice. Bathroom shower is righ next to the tiny surface area sink. My room actually smelled like sewer gas.

10

Rachel

Nov 30, 2025

·

Stayed 1 night

The staff at this hotel are amazing, and its biggest asset. Always polite, courteous and talked as though they were really invested in what your day had ahead. The area around the hotel is unfortunately under construction, however there were places to eat. The pool was closed at the hotel, however there is a pool and beach within 5/10 min walk (also free shuttle bus). The pool near the beach does not have a huge amount of loungers and the water was cloudy. The beach is man made and very pebbly. Breakfast was great, again amazing staff.

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Cleanliness

Many guests find rooms clean and well kept, but recurring reports mention musty or sewer odors, bathroom drainage issues, and occasional lapses in replacing linens or amenities.

Related guest reviews

10

Benjamin

Jan 19, 2026

·

Stayed 2 nights

Friendly staff, well cleaned room

10

Mikiko

Feb 3, 2026

·

Stayed 2 nights

Clean room. Staffs are very friendly and professional. Their private beach/pool area is very clean! Short walk distance from the horel 5-7 minutes walk, also they have a shuttle to the beach as well.

4

Tam Pui

Aug 20, 2025

·

Stayed 5 nights

The AC was so loud and the water has weird taste; the floor got strong smell of toilet / pipes

10

Malia

Feb 20, 2025

·

Stayed 1 night

Everything was great! We had stayed here 4X in the last 2-3 years. The only complaint I have is that the towels and the pillow covers smells like moldy. I couldn’t sleep because I was smelling the pillow’s moldy odors. I had to ask the housekeeper for different towels.

6

Maris

Oct 23, 2025

·

Stayed 1 night

We stayed at Belmont Hotel Mactan for 3 nights. The staff were really great—very friendly and accommodating. I especially appreciated that guests have access to the pool at Mactan Newtown Beachfront, which was a nice bonus. However, the drainage in both the sink and shower definitely needs attention. The shower tends to clog and overflow because of how it’s set up, and when my husband checked the sink, there was a lot of buildup inside. It’s pretty gross—they really need to start using something like Draino to clean it properly. Also, housekeeping never left extra toilet paper, so I’d recommend calling for more as soon as you check in. The food was just okay, but the bartenders, John and Bryan, were fantastic! They make amazing drinks and were the highlight of our stay. Honestly, they’re probably the main reason I’d appreciate Belmont at all.

10

Gary

Nov 14, 2025

·

Stayed 4 nights

Clean room, strong AC, helpful staff. Very comfortable.

10

Gary

Nov 18, 2025

·

Stayed 3 nights

Clean room, good air conditioning, hot water in the shower.

4

Albert Yeok Khim

Sep 23, 2025

·

Stayed 4 nights

Hot water wasn't sufficient during showers. It was cool to lukewarm even after being advised to let the water run several minutes. Telephone in the room did not work - all preprogrmmed buttons went to a dead tone. In room aircon was too loud and too cold even after setting temp to as high as 29° and 30° at low fan. Certain towels, bath robes and amenities were not replaced daily and had to be requested several times with housekeeping. Room had a strong musty smell upon entering esp when aircon had not been running before. Needed aircon to dissipate the smell.

6

Roberto

Feb 15, 2026

·

Stayed 3 nights

Room & Breakfast is great. But the elevator and the hallway’s smells bad

6

Yukiko

Jan 16, 2025

·

Stayed 4 nights

ベルモントがあるマクタンニュータウンは、開発が進んでいてスタバやマックもあり、治安も良く夜でも明るく旅行者も多いので安心感がありました。徒歩圏内にニュータウンビーチがあり、ベルモントの宿泊者は無料で入れました。そこのプールがすごく良かったです！夜までやっていてライトアップが最高ですよ！ホテルは新しく清潔感もありますが、部屋が何だかカビ臭かったです… あと、清掃のルールがよく分からなくて、4泊しましたがシーツ交換は0回、タオルも交換が無く言えばくれる感じでした。部屋の清掃も入りませんでしたが、ゴミは毎日回収されてました！お得に泊まれたしコスパ的には満足ですが、、、 4泊もするならリゾートホテルにすれば良かったなぁ〜と思いました！

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and comfortable but frequently described as small with limited storage; some note AC noise or controls and occasional plumbing or hot-water quirks. Higher-category rooms offer better space and views.

Related guest reviews

10

Jackson

May 5, 2025

·

Stayed 1 night

The room is small.

8

Michael

Oct 22, 2025

·

Stayed 1 night

Room was adjacent elevators, incessant ding every time lifts being used. Why not silence the noise at night?

10

Anthony

Jun 18, 2025

·

Stayed 2 nights

Hotel is nice. Rooms are small, but overall it is great value. The food at the restaurant is very good. Location is also great, within walking distance of Lapu Lapu City.

8

Noboru

Jun 26, 2025

·

Stayed 2 nights

部屋は狭いけど、清潔で使いやすい

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10

Marshall

Oct 29, 2024

·

Stayed 6 nights

Initial impression is very good, clean and modern looking. When we first arrived, the hot water was not up to snuff and the room refrigerator was not cooling. After I brought this to the staff's attention they had people there within ten minutes to fix issues and they did. The only problem with our queen sized room with ocean view, was that there was no closet or chest off drawers so you literally have to live from your suitcase., Ahhh the staff, simply incomparable, smiles, helpful, congenial, everything you couold ask for and more. Would stay there again.

8

Brett

May 31, 2025

·

Stayed 3 nights

This hotel offers a great value for the dollar. It is new, modern and has a bright and cheerful interior design. The staff here really do go out if their way to make you feel honored and special. The only two drawbacks that I encountered was that I had to run the shower for about 3 minutes before I got any hot water (I was on floor 17) and the wait to eat a meal at the restaurant was long if you didn't have the buffet. The last day we were there we ordered breakfast before leaving for the airport and ended up cancelling it because it took 35 minutes and then they came back and told me that it would be another 10 minutes after we asked where our breakfast was. There were two large groups there that were getting catered to that came in after us and I suspect the hotel made them the priority. After all, it doesn't take 45 minutes to cook some bacon and eggs, right? Although that was annoying I would still stay here again as it's a lovely hotel with great staff, modern facilities and a very reasonable price point.

8

Gary

Nov 17, 2025

·

Stayed 1 night

Clean room but small, excellent breakfast

8

Dwayne

Aug 13, 2025

·

Stayed 2 nights

The Junior Suite is the way to go at the Belmont. The views are amazing from both areas. (bedroom/living room) The dual sink vanity and large shower give the bathroom a luxury feel. There's seating for 6 people. (not counting sitting on the bed) It has two large 65 inch flat panel TVs and two air conditioning units, to keep both areas cool. There's a room safe for valuables, and a mini-fridge for beverages/snacks. My stay was on the 18th floor & very quiet. I did have an issue with a menu item while dining in the restaurant, but it was quickly removed from my bill and I was offered apologies from 3 wait staff members. The fitness center has everything you need to get a good workout in, including a sauna & steam room. There is also a private beach with a bar area that also serves food items. Access to the beach are included with your stay, but the food and drink items are billed separately. The staff members are extremely polite, helpful, and courteous. Highly recommended if you are planning a stay in Mactan Newtown.

10

Emily

Apr 10, 2025

·

Stayed 3 nights

Nice hotel. Air conditioner is loud but that is my only complaint.

8

Danny

Nov 21, 2025

·

Stayed 2 nights

The indoor pool on the 3rd floor was not in service when I arrived. The rooms are very small with no good place to put a suitcase. Cable telivision was also not in service when i went. The thermostat did not work correctly and neither did anyone elses that stayed in other rooms. Gym had secnt dumbell weights and was packed when I went. Breakfast was lretty good. The beach was pretty terrible. Make sure you wear shoes and anticipate breaking an ankle trying to get into the ocean. The outdoor pool by the beach is nice. Bathroom shower is righ next to the tiny surface area sink. My room actually smelled like sewer gas.

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Service

Staff are widely praised as friendly, attentive, and professional. A minority report slow responses, miscommunication, or unresolved issues at the front desk and with follow-ups.

Related guest reviews

2

Gregory

Nov 18, 2025

·

Stayed 3 nights

This was the worst hotel i have ever stayed in. I arrived shortly before the check in time. My room was ready, but i was told if i wanted to check in early it would be a 1,000 piso fee. After i checked in, i learned that the pool inside the hotel was closed, the television wasn't working because the cable was out, the elevator wasn't working and i had to use the service elevator. I went up to the room and i found a used bandaid was stuck to the bathroom floor. I went down to the front desk and complained. The front desk acted as they didn't care. The entire stay i had no television service. I should have been compensated for all of the issues, but i wasn't. The hotel menu was overpriced. I ended up eating dinner at the nice Savoy hotel for half the price of the Belmont. A hotel manager should have contacted me when i complained about all the issues .The bellman was chatting with the taxi driver outside and recommended the taxi service. I got into the taxi with a friend who lives in the area. The taxi driver intentionally took us in the wrong direction. My friend who lives in the area stated to the driver that he was going the wrong direction . The taxi driver still kept driving the wrong direction to run up the taxi fare. Finally i said stop and let us out. After we exited the taxi, we got another taxi which took us in the correct route. It cost me twice as much taxi fare because of the taxi the hotel recommended. I felt cheated and taken advantage of by the hotel.

10

Rosemarie

May 5, 2025

·

Stayed 3 nights

Belmont Hotel is a busy hotel and staff are exceptional at their job, professional, friendly and helpful. The hotel has access to pools and a private beach which was lovely and relaxing. I would recommend staying here and would definitely love to return.

10

Frederick

Nov 20, 2025

·

Stayed 2 nights

Unbelievable staff!

10

Elma

Oct 29, 2025

·

Stayed 2 nights

Great hotel! Rooms were clean and comfortable. Staff were very friendly and helpful. Breakfast had many options. We enjoyed our stay!

10

Celesti

May 2, 2025

·

Stayed 5 nights

I would like to thank the staff, they are very accommodating, easy check in, though our flight was delayed. answers all the questions, again our flight back is delayed so they help us with extending our stay. The security is very wholesome.we will be back.

2

NAOMI

Feb 5, 2026

·

Stayed 2 nights

子どもの宿泊が多いので、上階や横の部屋になってしまうと悲惨です。また、ホテルフロントスタッフの対応が悪く、申し送りがほぼ送られてません。2人か3人で1人のゲストをさばくので、何か追加オーダーすると30分待ちます。また、部屋を移動して気づいたのですが、タオルなどの用品がなぜか同じグレードでも違います。つぎは隣のサボイとか、市内にとろうと思います。

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10

Frederick

Nov 12, 2025

·

Stayed 7 nights

The staff is unbelievable and should train other hotel staff!

6

Marrianne

Oct 14, 2025

·

Stayed 6 nights

clean room, okay staff, doormen and bellboy were very nice, bathroom floods and breakfast is so so. got charged a big amount for deposit and was promised a refund, half a month later still waiting. Customer service is poor. They do not reply via email though they show email addresses. Only replied once via social media

10

Rachel

Nov 30, 2025

·

Stayed 1 night

The staff at this hotel are amazing, and its biggest asset. Always polite, courteous and talked as though they were really invested in what your day had ahead. The area around the hotel is unfortunately under construction, however there were places to eat. The pool was closed at the hotel, however there is a pool and beach within 5/10 min walk (also free shuttle bus). The pool near the beach does not have a huge amount of loungers and the water was cloudy. The beach is man made and very pebbly. Breakfast was great, again amazing staff.

6

Dwayne

Aug 8, 2025

·

Stayed 4 nights

Internet access and the fitness center were the high points of my stay. The property is relatively new, with new construction projects going up directly across the street. The crews were working around the clock (24 hours) during my stay. I was able to drown out most of the noise with the computer and air conditioner. The cable TV wasn't working the first 2 days. (don't know what the problem was) The first night, I couldn't get room service. (about 11:30pm) After trying 3 times (about 12:15am) I decided to go to sleep and catch breakfast at 6:30am. The front desk was unable to use a debit card to facilitate the "charge to room" option, so I had to pay for everything as the charges occurred. I attempted to schedule scuba diving with the concierge, but no one followed up with me. On night 2, I ordered a tropical smoothie at the bar downstairs. It was given to me partially full, as if someone had drank out of it. (picture below) If I didn't watch the bartender prepare it, I would have refused it. When I questioned him about it, (twice) he didn't offer an explanation. On the 3rd day, room service skipped my room for unknown reasons. I made sure to turn off the "do not disturb" light when I left the room at 11am. When I returned at 5pm nothing had been touched. Trash wasn't removed, no new bottles of water, and the towels left on the floor were still there. Since I was due to check out the next day, I didn't bother to mention it to the front desk.

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Location

Set in Mactan Newtown, the location is walkable to restaurants and the beach access, and handy for the airport. Several note ongoing construction and that the property is not directly beachfront.

Related guest reviews

10

FILBERT JOHN

Aug 11, 2025

·

Stayed 4 nights

Close to the beach. Its a huge property so walking to the beach will take a good 5 to 7minutes. The location is central to a lot of restaurants. This is about an hour to downtown cebu.

8

SHAUNA

Aug 25, 2025

·

Stayed 2 nights

The hotel its self is nice- but it’s not marketed correctly. It isn’t on the beach. You have a 10 min walk to the beach and it’s a very small beach in a cove. Pretty- but not what I was expecting at all. The area around the hotel is growing with high rises, etc so construction walls make the area unattractive. When it’s all finished it will be like a tiny Miami and in the Philippines I’m looking for quaint island vibes.

10

Maricel

Oct 17, 2025

·

Stayed 4 nights

Staff were very helpful , location is great close to the airport , the outdoor pool and the beach makes more relaxing experience in our holiday.

10

Maris

Nov 15, 2025

·

Stayed 2 nights

It’s safe and everything is walking distance

10

Michael

Apr 17, 2025

·

Stayed 1 night

Very friendly and welcoming staff. Accommodation is in great location and within walking distance to shops, attractions and nearby streets are very well kept

10

HOMER

Aug 29, 2025

·

Stayed 3 nights

Very convenient due to its central location

8

Sean

May 28, 2025

·

Stayed 7 nights

I chose the Belmont because it's on Mactan Island as opposed to Cebu. I had been traveling for quite some time and needed a place that was safe, quiet and not in a metropolis. Think resort like setting. I hear the pool/bar and beach are nice - i didn't make lol. The neighborhood is modern, new and safe. The food at the hotel is okay. The drinks are expensive. So just walk to Robinsons a few doors down and stock up - the hotel didn't mind, I asked just to be sure, they were chill. The only caveat is there are no do not disturb signs so housekeeping will definitely knock. And they seem kinda weird if you skip 2 days in a row so maybe don't do that. But hey, i work remote eu time so didn't see a lot of sun. The sushi place a few doors down, cheap and great. Taste of Luciano, about a mile away, walkable safe is the best Italian food I've ever had in SE Asia. All of the employees and staff were very very nice. Thank you Belmont, I'll be back. Cheers!

8

Akira

Nov 26, 2025

·

Stayed 1 night

新しく開発されたエリアの一角にあり、周囲の環境は清潔で高級感があり良かった。空港からのアクセスが便利だとなお良かった。

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8

Senzaki

Aug 19, 2025

·

Stayed 5 nights

マクタン・ニュータウンのビーチ徒歩圏に位置し、夜間の外出も問題ありません。ニュータウン内なら徒歩で外食・買い物を完結できるので、あくまでビーチリゾートを満喫することが目的なら、タクシーを利用するのは空港との往復だけでOK。兎に角ロケーションは抜群です。物見遊山でマリバゴまでローカル・バスで行ってみましたが、あまりの別世界にショックを受けます。観光客はニュータウンを満喫することをお勧めします。

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10

HOMER

Aug 4, 2025

·

Stayed 3 nights

Location can’t be beat

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AI-generated summary based on recent guest reviews

Dining

Breakfast and on-site dining earn many compliments, and some guests enjoyed bar and room service. Others encountered limited vegetarian options, stock shortages, long waits, and a few hygiene or quality issues.

Related guest reviews

10

Richard

Jul 19, 2025

·

Stayed 20 nights

Service was 5 star all around. Restaurant was excellent. Private beach was small but nicely kept. Transport to Cebu City attractions like SM City Center and the Aquarium takes about 40ish minutes depending on traffic. Overall a great hotel.

6

Karen

May 7, 2025

·

Stayed 2 nights

The hotel was nice and the staff were amazing especially King and Mark but the food and drink at the beach bar and cafe were always very limited as took days to replenish stock but unable to take any with you and my son got food poisoning as the cafe kitchen had inadequate hygiene

10

brian

Dec 31, 2025

·

Stayed 1 night

Very nice hotel and great breakfast

6

Alan

Aug 17, 2024

·

Stayed 3 nights

Friendly helpful staff. Poor buffet breakfast (cold eggs, cold pancakes, fruit not ripe). Other meals in the restaurant poorly cooked. In the room the aircon broken and operating continuously at 17 degrees (coldest setting). Was repaired 2ed day. Broken toilet set and broken toilet sprayer. No effective lighting for bathroom mirror. Overall poor value at a high price.

8

Brett

May 31, 2025

·

Stayed 3 nights

This hotel offers a great value for the dollar. It is new, modern and has a bright and cheerful interior design. The staff here really do go out if their way to make you feel honored and special. The only two drawbacks that I encountered was that I had to run the shower for about 3 minutes before I got any hot water (I was on floor 17) and the wait to eat a meal at the restaurant was long if you didn't have the buffet. The last day we were there we ordered breakfast before leaving for the airport and ended up cancelling it because it took 35 minutes and then they came back and told me that it would be another 10 minutes after we asked where our breakfast was. There were two large groups there that were getting catered to that came in after us and I suspect the hotel made them the priority. After all, it doesn't take 45 minutes to cook some bacon and eggs, right? Although that was annoying I would still stay here again as it's a lovely hotel with great staff, modern facilities and a very reasonable price point.

8

Thomas

May 25, 2025

·

Stayed 7 nights

Excellent beach access, quality gym and lovely pool area. Quality of buffet breakfast wasn’t worth paying the extra for - food was ok but would have been better off going elsewhere. Food at beach restaurant was way better - absolutely delicious.

10

Shallemar

Oct 23, 2025

·

Stayed 5 nights

Staff are very nice and reliable whenever I need my room to be clean in my convenient time. Door man’s are very polite and always cheerful when greeting the guests. It was too late for me to realize and have try the room service and the food was amazingly delicious. I would highly recommend this hotel. 🙂

6

Amanda

Dec 21, 2025

·

Stayed 2 nights

Spacious family rooms (two interconnecting rooms with 2 bathrooms). We had a good view of the ocean which was lovely to wake up to. Excellent, comfortable bedding and fairly convenient location to shops and restaurants. Breakfast was also good. We did try to dine at the restaurant one night but it didn’t really have any vegetarian options which was disappointing and when asked, they couldn’t really accommodate us.

10

Noah

Jun 6, 2025

·

Stayed 3 nights

We had a great stay here! The staff was very friendly and attentive. The breakfast food was very good and the room was clean and comfortable. The room service food exceeded expectations and was delicious!! 10/10 would recommend!

6

Dwayne

Aug 8, 2025

·

Stayed 4 nights

Internet access and the fitness center were the high points of my stay. The property is relatively new, with new construction projects going up directly across the street. The crews were working around the clock (24 hours) during my stay. I was able to drown out most of the noise with the computer and air conditioner. The cable TV wasn't working the first 2 days. (don't know what the problem was) The first night, I couldn't get room service. (about 11:30pm) After trying 3 times (about 12:15am) I decided to go to sleep and catch breakfast at 6:30am. The front desk was unable to use a debit card to facilitate the "charge to room" option, so I had to pay for everything as the charges occurred. I attempted to schedule scuba diving with the concierge, but no one followed up with me. On night 2, I ordered a tropical smoothie at the bar downstairs. It was given to me partially full, as if someone had drank out of it. (picture below) If I didn't watch the bartender prepare it, I would have refused it. When I questioned him about it, (twice) he didn't offer an explanation. On the 3rd day, room service skipped my room for unknown reasons. I made sure to turn off the "do not disturb" light when I left the room at 11am. When I returned at 5pm nothing had been touched. Trash wasn't removed, no new bottles of water, and the towels left on the floor were still there. Since I was due to check out the next day, I didn't bother to mention it to the front desk.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15 $59	16 $51	17 $52
18 $52	19 $51	20 $51	21 $52	22 $52	23 $69	24 $63
25 $63	26 $63	27 $69	28 $63	29 $64	30 $58	31 $63

Su	Mo	Tu	We	Th	Fr	Sa
1 $52	2 $52	3 $59	4 $52	5 $58	6 $58	7 $57
8 $58	9 $57	10 $57	11 $51	12 $52	13 $57	14 $57
15 $52	16 $59	17 $59	18 $52	19 $58	20 $58	21 $58
22 $58	23 $59	24 $52	25 $58	26 $57	27 $58	28 $51
29 $52	30 $52

Mercure Mactan Cebu

About this property

Location

Room options

Standard Room, 2 Twin Beds

Presidential Suite, Multiple Beds, Ocean View

Classic Room, 2 Twin Beds, Ocean View

Classic Room, Ocean View 1 Double Bed

Suite, 1 King Bed with Sofa Bed, Ocean View

Privilege, Room, 1 King Bed

Standard Room, 1 Queen Bed

Guest reviews of Mercure Mactan Cebu

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Mercure Mactan Cebu

Prices for upcoming dates