Holiday Inn Express Arlington Interstate 20 Parks Mall by IHG

Pool and hot tub are frequently reported as closed or under maintenance; a few guests enjoyed the pool when open. Some mention limited parking, occasional elevator outages, and missing ice on an upper floor.

Many reviews describe very clean rooms and public areas. However, recurring negatives include stained carpets or tubs, musty or odd smells, pests seen in a few rooms, and isolated reports of poor cleaning (e.g., unclean toilet, soiled bedding).

Rooms are generally comfortable and sometimes spacious, with many liking the beds and in-room conveniences. Common drawbacks are thin walls and noise from neighbors or outside, plus aging elements like worn mattresses, dim lighting, small bathroom counters, or noisy AC.

Staff is frequently praised as friendly, helpful, and proactive with follow-up texts. Some guests experienced rude or unprofessional interactions, long or problematic check-ins, key mix-ups, or housekeeping timing/Do Not Disturb issues.

Convenient location across from Parks Mall and near Target, restaurants, and I-20; several guests found it handy for stadiums and local fields. A few felt it wasn’t walkable for some attractions or farther than expected.

Breakfast is often described as good to great with hot options. At busy times, service can lag and some items were missing or below expectations, with a few complaints about food quality or handling.