Holiday Inn Express Hotel & Suites Elgin by IHG

Upon arrival deaf roach on floor in hall. Still there day of.departure. ice machine not working on 1st.floor. and the one elevator in building not working after our initial check in and we were located on 3rd floor....

Elevators not working, place smelled musty, beds were horrible, pillows were horrible, breakfast not served. Overall worst holiday inn ive ever stayed at.

This place needs Maintenance. Elevator was broken, so we had to use stairs. Then there is very luttle parking in front and none on one end of the building so most is at the other end and their door at that end had a broken key card reader so you couldn't come in there. The breakfast/lobby area had some kind of ceiling water damage all across the back of it so there was a wall of clear plastic hanging down. Hotel was reasonably clean but having to use the stairs caused me to notice they could have been better including either grime or buildup of some kind on the stainless steel door handles. I spent the extra $40 per night for 2 nights to stay here compared to the other option in Elgin only to find these issues. I never leave reviews on hotels but made an exception. The staff during our stay were fine. Just the maintenance issues.

Parking was safe

The elevator didn’t work

No electricity or heat for most of the stay. Glow sticks for light up the stairs and we were on the third floor. Not a good stay at all

Location behind other businesses and parking tight and unkept entrance / outside area.

Very clean and nice Except pool area did not look too clean or maintained so we did not go in.

Staff and breakfast were great, the pool was a suspicious color so we didn’t opt to use it.

The only thing bad was elevators, not working

The smell is terrible when you enter the room certain lights do not work when I opened the window I saw that the old paint is peeling off

This place needs Maintenance. Elevator was broken, so we had to use stairs. Then there is very luttle parking in front and none on one end of the building so most is at the other end and their door at that end had a broken key card reader so you couldn't come in there. The breakfast/lobby area had some kind of ceiling water damage all across the back of it so there was a wall of clear plastic hanging down. Hotel was reasonably clean but having to use the stairs caused me to notice they could have been better including either grime or buildup of some kind on the stainless steel door handles. I spent the extra $40 per night for 2 nights to stay here compared to the other option in Elgin only to find these issues. I never leave reviews on hotels but made an exception. The staff during our stay were fine. Just the maintenance issues.

The staff at this Holiday Inn Express were absolutely wonderful: kind, attentive, and quick to respond when issues arose. Unfortunately, the condition of the hotel itself left much to be desired. When we checked in late at night, I discovered the next morning that the shower in our room was in an unacceptable state of cleanliness. I had to wear flip-flops just to shower. I immediately reported it, shared photos I took, and the maintenance staff quickly confirmed the problem and moved us to a different room. The second room was much cleaner, but it had a very strong, unpleasant odor. It was like damp, molding socks that had been aged for years. While I chose not to complain again since the room appeared clean, the smell was overwhelming and clearly points to a deeper issue. The carpets or AC units on the third floor may need a thorough cleaning and inspection.Maybe dehumidifiers? Overall, I gave three stars because the staff did everything they could to make our stay better, but the property itself is in need of serious attention. I nearly booked another hotel for our last night despite already having paid, which is not something I’ve ever considered at a Holiday Inn Express before.

Room was super filthy, very dissatisfied. Floor were sticky. Didn’t expect this from this hotel. Worse hotel we have stayed at by far.

The room smelled like humidity bad.

It is in a very good location but there are cockroaches on all sides of the room. It was disgusting and they didn't even service me the second day that my belongings and the bed were full of cockroaches and the girl at the reception only offered me spray to kill them.

There were food crumbs on the furniture and on the floor when we got there. The room clearly hadn’t been well cleaned. The condition of the hotel is getting pretty bad.

1. Floor by the foul smelling AC unit moved. 2. Carpet was loose and coming undone. 3. Room was in a state of dissaray and overall cleanliness was poor. I'm shocked that the property hasnt lost its IHG branding with the disregard to standards. Poor value, stay in the City.

The room was very humid and had a smell to it when we first got there. Then we discovered flies in our bathroom and bugs in the room.

Very clean, and the staff is very friendly, definitely recommended:)

The smell is terrible when you enter the room certain lights do not work when I opened the window I saw that the old paint is peeling off

A lot of loud noise from othrer guests slamming doors etc. There was some paper debris in the elevator and in the hall on the floor. I know it’s off season but the pool area was really dirty. The staff was both friendly and helpful and the breakfast was very good in terms of selections and taste. The elevator and hallway floor had been picked up this morning.

On our first hour there my husband & I found out that the telephone in the room doesn't work & so does the mini fridge. We went downstairs & told Samantha who was at the front desk about the issue & she told us she was going to have it fixed by the time we came back from our dinner outside. When we came back an hour or so, she said she fixed the fridge herself but not the phone which was basically a lost cause. We thanked her for trying anyways. We came back to our room and as soon as we get there the fridge was leaking & upon opening the fridge, the smell of urine was so strong eminating from inside that we had to call the front desk from our own cellphone to tell Samantha of the issue. In the end she had us come downstairs & issued us a new room. What was dissappointing was, we got the impression that she wasn't really happy about giving us a new room as we saw from her facial expression. It seems like we inconvenienced her other than the other way around. We didn't hear her apologize for all the issues we had to deal with in less than 5 hours of being there. In the end though, my husband & I had a good night's rest in the new room she gave us which we were thankful for. The breakfast was excellent too.

Needed an overnight spot while visiting our son. Very conveniently located and nicely set back from the road so pretty quiet! Comfy bed, nice bathroom, good coffee and breakfast in the morning. Very pleasant staff! Just what we needed.

First, they did not have our reservation correct. Next, we were put in the wrong room and were charged a no show charge. The TV did not work. They could not fix it. Coffee maker didn't work and they did not replace it. Front desk staff was not friendly. Seemed put off when we said good morning. Terrible experience.

It's a nice hotel but the shower drain was horrible. Definitely need more then 1 small elevator. Parking isn't great but it's free. Rooms are fairly quiet for it being so close to the highway.

Front desk staff was very friendly. It is conveniently located by restaurants. Rooms lacked insulation from noise in neighboring rooms and hallway, which kept me from sleeping well. Breakfast was very disappointing, so I wouldn’t factor that in when considering price.

Room very comfortable

Not great. Location was bleh, not much around. The shower floor was disgusting, definitely did not get in there. Very thin walls. No customer service.

Booked because we had family in the area, excited to take a dip in the pool after some family activities but apparently it closes at 8 and not 9 like it says online. Also when we were ready to take a shower we didn’t have a shower curtain, when we mentioned it to the front desk they said cleaning service had gone home already, no help. That was a first at any hotel I’ve ever stayed at. Breakfast was cold and pancake maker had to remain off because with that and toaster oven on together it would shut everything off?? so couldn’t enjoy one hot thing, had to take omelet and sausage to the room to microwave since they didn’t have one at breakfast either. When visiting again I will probably have to book at the next towns Holiday Inn and hope for a better outcome.

Attendant at fron desk was awesome, truely welcoming , Ill return. 😄

On our first hour there my husband & I found out that the telephone in the room doesn't work & so does the mini fridge. We went downstairs & told Samantha who was at the front desk about the issue & she told us she was going to have it fixed by the time we came back from our dinner outside. When we came back an hour or so, she said she fixed the fridge herself but not the phone which was basically a lost cause. We thanked her for trying anyways. We came back to our room and as soon as we get there the fridge was leaking & upon opening the fridge, the smell of urine was so strong eminating from inside that we had to call the front desk from our own cellphone to tell Samantha of the issue. In the end she had us come downstairs & issued us a new room. What was dissappointing was, we got the impression that she wasn't really happy about giving us a new room as we saw from her facial expression. It seems like we inconvenienced her other than the other way around. We didn't hear her apologize for all the issues we had to deal with in less than 5 hours of being there. In the end though, my husband & I had a good night's rest in the new room she gave us which we were thankful for. The breakfast was excellent too.

Receptionist had an attitude. Was not very friendly.

Friendly Staff! Great Service! Made us feel welcomed!

Kinda crappy when you book a king, get a double and they wont give you what you paid for or a refund.

Woman desk agent outside smoking upon our arrival at desk; we had to wait for her to finish & join us at the desk in order to check in. Fist impression upon arrival was one of uneasiness regarding the safety & security around this property.

Nice staff and excellent service

Even though I had my reservation confirmation number, I still had to fill out a form, which slowed down the process. The service dog tag was not enough. I had to show the service dog license with a picture, and they made a copy of it. I had never had to do this before. My credit card was immediately charged an incidental deposit. This was a Saturday visit, and as of Tuesday of the following week, it has not been credited back to the credit card. It should take as much time to return a deposit as it does to charge it to a customer's credit card.

They never give me back my deposit and they charge $25 but they charge me $50.

The hotel was fine however the check-in was horrible. When I arrived they said I needed to wait until 3 to check in, understandably if they didn’t have a room clean. I waited 3 hours and by that time there were 10 other people waiting to check in. Everyone was told they had to wait until 3. At 3:05 they started checking people in but the process was an hour long ordeal because they made everyone wait. The women at the front desk was not polite and everyone was pretty irritated with the way she was treating them

Needed an overnight spot while visiting our son. Very conveniently located and nicely set back from the road so pretty quiet! Comfy bed, nice bathroom, good coffee and breakfast in the morning. Very pleasant staff! Just what we needed.

This was a very loud area. This hotel sits in a plaza beside a road that is noisy ALL hours of the day and night. No housekeeping unless requested, which we did not know about. Therefore, garbage was overflowing and didn’t have enough towels or coffee service in room. We stayed platoons new years due to a wedding in the area and there were fireworks and gun shots going from evening time until we left the next am at 3. Also, multiple stray cats in parking lot which was really sad as you could tell they weren’t being taken care of.

Nice location, thank you.

Woman desk agent outside smoking upon our arrival at desk; we had to wait for her to finish & join us at the desk in order to check in. Fist impression upon arrival was one of uneasiness regarding the safety & security around this property.

It's a nice hotel but the shower drain was horrible. Definitely need more then 1 small elevator. Parking isn't great but it's free. Rooms are fairly quiet for it being so close to the highway.

Front desk staff was very friendly. It is conveniently located by restaurants. Rooms lacked insulation from noise in neighboring rooms and hallway, which kept me from sleeping well. Breakfast was very disappointing, so I wouldn’t factor that in when considering price.

Location behind other businesses and parking tight and unkept entrance / outside area.

Not great. Location was bleh, not much around. The shower floor was disgusting, definitely did not get in there. Very thin walls. No customer service.

They knocked on our door at 10 am when our check-out time was at 11 am, so I didn’t like that because I was taking a nap. At breakfast, we went downstairs at 7 am and asked if they had biscuits because they had the gravy for it and we were told that they ran out. I’m surprised they ran out if they start at 6:30 am and we went down by 7 am and the place was empty.

Elevators not working, place smelled musty, beds were horrible, pillows were horrible, breakfast not served. Overall worst holiday inn ive ever stayed at.

Walls are thin, you can hear everything, breakfast ended early, it wasnt til 9:30am.

Room was clean, staff was friendly. Only downfall was lack of choices with breakfast and not enough coffee.

Front desk staff was very friendly. It is conveniently located by restaurants. Rooms lacked insulation from noise in neighboring rooms and hallway, which kept me from sleeping well. Breakfast was very disappointing, so I wouldn’t factor that in when considering price.

Although they say they have breakfast till 9:30 Maria chooses to stop cooking about 9:00 and does not want to make or bring anything else out. Very disappointing. Would love it if management could fix this problem.

Booked because we had family in the area, excited to take a dip in the pool after some family activities but apparently it closes at 8 and not 9 like it says online. Also when we were ready to take a shower we didn’t have a shower curtain, when we mentioned it to the front desk they said cleaning service had gone home already, no help. That was a first at any hotel I’ve ever stayed at. Breakfast was cold and pancake maker had to remain off because with that and toaster oven on together it would shut everything off?? so couldn’t enjoy one hot thing, had to take omelet and sausage to the room to microwave since they didn’t have one at breakfast either. When visiting again I will probably have to book at the next towns Holiday Inn and hope for a better outcome.

Planters in front and on the side were full of trash. There was a burnt-out light in my room that never got changed. Half of the breakfast items were missing or out of order, and my son's bagel was moldy.

Absolutely worst place we have stayed. No breakfast because nobody came in. No house keeping at all for the two days while we were there.

This property is amazing the staff was friendly and breakfast fresh and good.