Name: SureStay Plus by Best Western Elizabethtown Lancaster
Address: 147 Merts Dr, Elizabethtown, Pennsylvania, United States of America, Elizabethtown, Pennsylvania, US
Price range: US$89–US$261 per night
Rating: 8.83

What guests think

Across recent reviews, travellers describe SureStay Plus Hotel by Best Western Elizabethtown Hershey as clean with friendly staff and a strong complimentary breakfast, noting convenient highway access near Hershey and Elizabethtown College but some highway noise and small bathrooms.

Guests appreciated the pool, hot tub, and gym, though a few mentioned temporary closures or early pool hours. Room feedback notes comfortable beds and some renovated spaces, but also occasional musty odors, thin walls with hallway or highway noise, small or awkward bathrooms, and minor maintenance issues. Service is widely described as friendly and helpful, with isolated concerns about housekeeping follow-through or staff demeanor. Overall, expect a practical, convenient base for nearby attractions.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The indoor pool, hot tub, and gym are popular and generally well kept, and parking is reported as ample. A few guests encountered temporary pool or hot tub closures or wished the pool stayed open later.

Related guest reviews

6

DAVID

10 Feb 2023

·

Stayed 2 nights

I liked the location of this property. Room was clean and breakfast was the best. Breakfast had a lot of options. Location was convenient to where we needed to go. The only complaint is that the pool was closed the entire stay. We picked this hotel for the pool and were very disappointed that it was closed during our stay. The staff did not offer a coupon or a discount on our next stay so that was not good customer service. I wish that they would have then I would have come back if they did but now I won't. Please do better on the customer service.

8

Hannah

4 Aug 2025

·

Stayed 2 nights

The pool water was actually warm I could just start swimming without having to get use to it first.

8

Sophack

15 Jan 2024

·

Stayed 2 nights

Our stay was not horrible, but for the amount we paid I think there were higher expectations. This was an outdated property, small rooms, and had an “older” vibe about it. Although the front desk staff was amazing and would receive all the credit in customer service, we experienced housekeeping staff yelling and cussing from a near by room which put a bad taste in our mouth. They had good coffee available 24/7 in the lobby coffee bar, and some addicting chocolate chip cookies offered at no charge. The indoor pool area was nice, however had a broken hot tub left with a generic out of order sign with no sense of urgency to fix it. This was disappointing as this was one of the reasons we chose to book the location. One indoor pool, two hot tub, three pet friendly (which someone complained about our dog barking and we decided to take the dog somewhere else for the remainder of our stay) The best thing about this location is the free breakfast which had several options from hot and cold available daily. Overall a 4 rating but if we had to make the decision again, we would not stay here for the value.

10

Crystal

7 Sept 2025

·

Stayed 2 nights

CLEAN ROOMS FRIENDLY STAFF, THE FOOD WAS GREAT! ME AND THE FAMILY HAD A BLAST! THE POOL THE HOT TUB OUR STAY WAS AMAZING. MY CHILDREN ENJOYED SURE STAY.

10

Suzanne

2 Sept 2023

·

Stayed 1 night

We enjoyed our stay very much - loved the room, the exercise room, the pool, the hot tub, and the breakfast! Would definitely come again!

10

Samantha

18 Mar 2023

·

Stayed 1 night

Clean property, rooms were nice, indoor pool was beautiful, staff was friendly and helpful

10

Darlene

21 Aug 2025

·

Stayed 4 nights

Loved the pool and hot tub. Breakfast was very good, plenty to choose from. Room clean, house keeper friendly. Loved water pressure of the shower.

10

Jeanette

11 Jul 2023

·

Stayed 2 nights

I wish pool would be open later. After long day at Hershey… pool closes at 9 pm. The Buffet staff… super nice!!! Be nice too them & take some money to tip them, they’ve earned it!

10

Sirin

8 Jun 2025

·

Stayed 2 nights

Property was great. Very family friendly! The room was big and very accommodation. There is a pool and hot tub that is clean and big.. the free breakfast in the morning is amazing so much variety hot and cold. Breakfast is juices coffees tea anything you could ever want for breakfast! And it’s from 6:30 to 10:30 which was perfect for our schedule. Very friendly staff will definitely stay again if we ever need to be in this area again. New favorite hotel chain.

10

Matthew

1 Jul 2025

·

Stayed 3 nights

We stayed for 3 nights and had no issues the whole time. Gym was excellent, one of the best I’ve been in at a hotel. Continental breakfast was amazing, they did not run out of food and it was good stuff!

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews praise very clean rooms and common areas. A smaller number mention musty odors, isolated pests, hair or cobwebs, or housekeeping not refreshing towels or linens.

Related guest reviews

2

Nicole

8 Aug 2025

·

Stayed 2 nights

The room was full of ants, bathroom dated with cracked walls, they charge extra for checking out minutes after 11am. The communication between staff is horrible. I would never stay again.

10

Janet

23 Feb 2025

·

Stayed 2 nights

Rooms very clean. Staff friendly.

6

Margie

20 May 2025

·

Stayed 2 nights

The room was clean but it had a funky smell. The air conditioner helped that. The outlets were far and few between and the one by the sink didn’t work so I had to plug the hair dryer in on one of the lamps and I couldn’t see in a mirror which I was drying my hair. The iron heated up but no steam so I couldn’t iron my clothes. On the positive side, the bath and shower were both good, we had plenty of towels, toilet paper and tissue. The bed was comfortable enough and the room was clean.

10

Dennis

18 May 2024

·

Stayed 1 night

Very clean rooms and grounds. Easy to main areas of Elizabethtown. A very good value.

6

Krista

16 Jun 2025

·

Stayed 2 nights

Hair in shower in walls, edge and drain-gross! Otherwise room ok Beds comfortable Breakfast staff super nice Should keep pool open later til 10p

2

Roger P

21 Sept 2024

·

Stayed 2 nights

This was one of the worst experiences I have had in a hotel. The room smelled horrible, like wet moldy dog. It was incredibly noisy, both from the nearby freeway, the parking lot (cars parked right up against the windows) and people next to and above slamming doors and thumping around at all hours. I requested a room change the next morning but the room we were put in smelled worse, and the construction dust would’ve prevented us from opening the window. The front desk person was visibly annoyed when I said I would stay in our original room. I took the lesser of two terrible rooms. The second night I was greeted by running roaches when I went to the bathroom. Disgusting.

10

Elieana

25 Jul 2025

·

Stayed 2 nights

Property was well maintained and clean. Staff was very nice. Would definitely recommend this property.

6

ADRIANA

13 May 2025

·

Stayed 1 night

Staff was very friendly, breakfast was good with a variety of options, place was clean. The only thing that I intensely dislike was the odor in the room coming I believe from the old carpet, the room must have been smoking back in the day.

10

Theresa

16 Jun 2025

·

Stayed 2 nights

Very clean facilities - friendly staff - excellent breakfast

10

Joanne

15 Jul 2025

·

Stayed 1 night

This hotel is spotlessly clean! The staff are incredibly friendly and helpful. The FULL breakfast buffet was fantastic.

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AI-generated summary based on recent guest reviews

Rooms

Beds are generally comfortable, and some rooms are renovated or spacious, but several guests found bathrooms very small or awkwardly laid out and noted thin walls or highway noise. A few mentioned limited TV channels, dated elements, or minor in-room maintenance issues.

Related guest reviews

2

Albert

29 Aug 2024

·

Stayed 1 night

Bed was broke in the room . Building smelled horribly and room did as well. Tv didn’t work properly and horrible wifi

8

Brenda

31 Dec 2025

·

Stayed 2 nights

This hotel was very clean. Staff was friendly. Breakfast had many options. Property around hotel was well kept. Pool and Jacuzzi was clean. This is a pet friendly hotel and there was a nice grassy area to walk your dog. Unfortunately, people didn't clean up after their dogs. We will probably return in future, but if we do we'll get a larger room. Bathroom in the double queen was cramped. Lastly, the TV channel choices were few. When asked about this at the front desk the clerk said they were having issues with the Comcast service.

10

Jacqueline

19 Mar 2024

·

Stayed 1 night

Room was great, staff was friendly, breakfast was good with lots of options. Only drawback was that you could hear wverything going on in other rooms, conversation, toilets, showers etc.

6

Cherkea

24 Mar 2024

·

Stayed 2 nights

My comforter was dirty with what looked like a lip stick stain. The elevator was very old and squeaked when it moved. The room furniture was old and outdated including the TV. The staff was great, breakfast was good. The gym and pool area was updated and nice but the rest of the hotel screamed 1990s.

6

Margie

20 May 2025

·

Stayed 2 nights

The room was clean but it had a funky smell. The air conditioner helped that. The outlets were far and few between and the one by the sink didn’t work so I had to plug the hair dryer in on one of the lamps and I couldn’t see in a mirror which I was drying my hair. The iron heated up but no steam so I couldn’t iron my clothes. On the positive side, the bath and shower were both good, we had plenty of towels, toilet paper and tissue. The bed was comfortable enough and the room was clean.

6

Leila

20 Jun 2025

·

Stayed 3 nights

We stayed in a family room. The beds were very comfortable. The room was clean, except the carpet felt tackey, maybe because the room was very damp. The only real complaints we had was the highway beside the hotel and the set-up of the bathroom. The tub and toilet were together behind a door. The sink was outside the door. There was nowhere to put your stuff while showering. And because the sink was separate from the shower area, there really was no privacy for changing. Breakfast was very good with a variety of food. Overall, it was a good stay.

10

Jahlia

19 Apr 2025

·

Stayed 2 nights

Very clean and beds were super comfy

8

Patrick

29 Nov 2025

·

Stayed 3 nights

The place and our room were very good but the room could use another chair ( we had one) and the room was not well insulated so we could hear sounds from others.

10

Judith

19 Mar 2024

·

Stayed 1 night

Bathroom too small - lots of noise from the highway - breakfast excellent- front desk nice

10

Margaret

24 Nov 2023

·

Stayed 2 nights

Recently renovated. The rooms have all new fixtures, bed, floor, shower. The management is very professional.

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Service

Staff are widely described as friendly, helpful, and accommodating, with easy check-in and assistance when issues arise. Isolated complaints cite unwelcoming behavior, housekeeping follow-through, or fees and rigidity around early check-in or late checkout.

Related guest reviews

2

Susan

2 Jun 2024

·

Stayed 1 night

They wanted to charge $25 for checking in early- that’s ridiculous

10

Sheila

3 May 2025

·

Stayed 1 night

Nicole, the young lady working the front desk was so very helpful and very informative in anything I had to ask her. I love the fact that the rooms have mini keurig's in them because that's what I'm used to every morning. We made a quick trip to Wal-Mart for me to grab what I needed for my coffee and I was set for the next morning. The breakfast was by far one of the BEST I'VE EVER HAD FROM ANY HOTEL ANYWHERE I'VE STAYED. I'll definitely be looking to staying at another SureStay Plus in the near future.

10

Frances

4 Aug 2023

·

Stayed 1 night

I had difficulty connecting to wifi and needed to print documents for the next day. The printer didn’t work. But staff person was very helpful in helping me connect to wifi and printed the docs for me.

10

Dawna

1 Dec 2022

·

Stayed 2 nights

The front desk was helpful and friendly. Breakfast was good/typical, and offered a variety of options. Walls were a little thin. Plenty of parking. We’d stay again.

10

Elieana

25 Jul 2025

·

Stayed 2 nights

Property was well maintained and clean. Staff was very nice. Would definitely recommend this property.

10

Scott

11 Mar 2024

·

Stayed 1 night

Excellent service. Accommodated us checking in early, and were understanding when we checked out a little late.

6

Katrina

1 Sept 2025

·

Stayed 4 nights

Overall the lobby, kitchen area and room were noticeably clean. Most of the staff were pleasant however there were others who where viewed as displeased with our arrival as minority visitors. My colleague and I traveled to the area to participate in a 4 day training, but decided to leave early due to the uncomfortable air and unspoken behaviors of some employees. Given the pungent smell in the area, there appeared to be a humidifier in the room. After the second day it stopped working and we had to empty out the accumulated water in the tank. Also after the first day, a request for housekeeping was made. Despite housekeeping noting they cleaned the room, no one visited to provide a change of towels or change the linens. We were highly disappointed in our stay at this Best Western and an email was forwarded to management as a result.

10

Michael

20 Jul 2025

·

Stayed 2 nights

Great hotel. Excellent and friendly staff. Very clean and everyone was courteous

10

maebeth

28 Oct 2025

·

Stayed 3 nights

Everything was very clean and comfortable. Breakfast was open 630-1030 a variety of foods; Hot Buffet , All types of cold and hot cereal yogurt fruit, and more. In a comfortable setting with a tv . Close to Hershey . Dog friendly. Check in and out very easy Friendly atmosphere.

10

Robert

4 May 2025

·

Stayed 2 nights

Staff saved the day and alerted me that I left my id before I got too far away. Quick thinking!! Thanks a lot!!!

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Location

Conveniently just off Route 283 with easy access to Hershey, Elizabethtown College, and Spooky Nook; several guests found it quiet. Some reported limited nearby options or traffic and highway noise depending on room placement.

Related guest reviews

10

Kenneth

24 Mar 2024

·

Stayed 1 night

Right off the highway and convenient.

10

Susanne

25 Mar 2024

·

Stayed 1 night

Very close to Elizabethtown College!

10

Frank

16 Jul 2025

·

Stayed 2 nights

The hotel was clean and the staff was great. The breakfast was amazing! It's convenient to Hershey and nicer than the hotels in Hershey for a fraction of the price.

10

Sherri

13 May 2024

·

Stayed 1 night

We had a very nice stay here. It is right off the highway but tucked in a quiet area. It was convenient to get back on the highway and start traveling again. Our room was very clean and the bed was comfortable. We were very happy with our complimentary breakfast. So many choices to choose from!!!! Hot and cold options. Everything from cereal, fruit and muffins to biscuits and gravy, waffles, sausage and eggs. Excellent breakfast offed. Friendly staff.

8

jennifer

3 Feb 2025

·

Stayed 5 nights

Nice place but not a lot around it. Easy access to highway

10

Jeffrey

29 Jan 2024

·

Stayed 1 night

Property was right off the highway, easy access and very close to good places to eat.

8

Michael

26 Nov 2023

·

Stayed 2 nights

The noise from the highway at night was annoying.

10

Jonathon

30 Apr 2024

·

Stayed 5 nights

Only thing was our room was next to the off ramp of 283 had to hear trucks jake brakeing down the ramp which i found unnecessary being a truck driver my self other than that is was a nice stay

8

Vicky

2 Feb 2025

·

Stayed 1 night

The staff was polite and it was easy on easy off the highway. Very quiet place to stay. Very clean.

10

alonzo

2 Aug 2024

·

Stayed 1 night

Close for Spooky nook

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for variety and quality, with hot and cold options and attentive staff. A few guests found it average or noted occasional restocking or quality issues.

Related guest reviews

6

Anecia

29 Jan 2023

·

Stayed 1 night

There was no hot water. The staff seemed not to care when told. The hot breakfast items not re filled at 845 am

10

Barbara

29 Apr 2025

·

Stayed 1 night

Excellent property. Breakfast offerings phenomenal. Parking was adequate. Very quiet. Comfortable immaculate room. Bedding towels excellent. Customer service wonderful. Would highly recommend.

10

Terry

29 Mar 2024

·

Stayed 2 nights

My stay was short but great the facility was warm, clean, and the staff was nice. Breakfast on the other hand was not very good to me only because I could tell the eggs were powdered eggs and the breakfast meat was no better but the cold breakfast was good like yogurt and cereals.

10

Frank

16 Jul 2025

·

Stayed 2 nights

The hotel was clean and the staff was great. The breakfast was amazing! It's convenient to Hershey and nicer than the hotels in Hershey for a fraction of the price.

10

Susan

24 Mar 2024

·

Stayed 2 nights

We stayed on a Friday and Saturday night to attend a basketball tournament at Spooky Nook. It is only 10 minutes down the road with plenty of dining options a couple miles away. The complimentary breakfast was top notch with TONS of offerings including fresh fruit, cereal, eggs, bacon, sausage, biscuits, diy waffles, greek yogurt, oatmeal, cinnamon rolls, etc. The second day due to all the athletes piling their plates high with food, there was a slow down, but the wonderful workers caught up in no time. The room was spacious enough for 3 of us and the beds were incredibly comfortable. The one thing that could be changed is the shower head... It was either too intense, or too dribbly, and early showers resulted in the water screaming. Other than that, everyone was super friendly and helpful and the area was quiet and convenient.

10

James

26 Nov 2024

·

Stayed 1 night

Continental breakfast was better than most other hotels!

10

Darlene

21 Aug 2025

·

Stayed 4 nights

Loved the pool and hot tub. Breakfast was very good, plenty to choose from. Room clean, house keeper friendly. Loved water pressure of the shower.

10

Theresa

16 Jun 2025

·

Stayed 2 nights

Very clean facilities - friendly staff - excellent breakfast

10

Matthew

1 Jul 2025

·

Stayed 3 nights

We stayed for 3 nights and had no issues the whole time. Gym was excellent, one of the best I’ve been in at a hotel. Continental breakfast was amazing, they did not run out of food and it was good stuff!

10

maebeth

28 Oct 2025

·

Stayed 3 nights

Everything was very clean and comfortable. Breakfast was open 630-1030 a variety of foods; Hot Buffet , All types of cold and hot cereal yogurt fruit, and more. In a comfortable setting with a tv . Close to Hershey . Dog friendly. Check in and out very easy Friendly atmosphere.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$118
February	US$128
March	US$121
April	US$126
May	US$154
June	US$143
July	US$133
September	US$121
October	US$142
November	US$127
December	US$116

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8 $89	9 $89	10 $89	11 $153	12 $178
13 $89	14 $99	15 $99	16 $99	17 $124	18 $230	19 $184
20 $92	21 $92	22 $92	23 $127	24 $135	25	26 $232
27 $95	28 $95	29 $95	30 $95

Su	Mo	Tu	We	Th	Fr	Sa
				1 $118	2 $206	3 $213
4 $98	5 $98	6 $98	7 $98	8 $120	9 $242	10 $261
11 $99	12 $94	13 $99	14 $130	15 $130	16 $237	17 $239
18 $99	19 $99	20 $122	21 $116	22 $122	23 $192	24 $192
25 $94	26 $122	27 $122	28 $118	29 $118	30 $208	31 $190

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About this property

Location

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What guests think

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