Name: Holiday Inn Express Hotel & Suites Chicago West Roselle by IHG
Address: 1490 West Lake Street, Roselle, Illinois, United States of America, Roselle, Illinois, US
Price range: US$74–US$205 per night
Rating: 7.65

What guests think

At Holiday Inn Express Hotel & Suites Chicago West Roselle by IHG, guests frequently praise the friendly staff, decent hot breakfast, and convenient location, while many note dated rooms, uneven maintenance, and recurring pool and hot tub problems.

Some rooms are spacious and quiet with comfortable beds, while others report broken fixtures, missing TVs, weak ventilation, or unreliable hot water. Cleanliness feedback varies widely, from very clean spaces to stained carpets, odors or mildew, and occasional pest reports. Facilities show wear, with frequent complaints about cold or dirty pools, a closed or malfunctioning hot tub, sporadic elevator or gym issues, and finicky keycards. Expect a practical, convenient stay if location and breakfast matter more to you than amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub are a recurring issue—often closed, cold, or dirty—with occasional elevator outages, understocked or broken gym items, keycard problems, and other worn amenities. Some guests also reported a broken printer and winter parking lot maintenance lapses.

Related guest reviews

4

Cynthia

25 Aug 2025

·

Stayed 4 nights

Hot tub advertised but there was none. Pool to small to swim in. Carpet very dirty. Toilet not anchored properly. No housekeeping service for second and fourth day. Dirty towels were not replaced - I had to ask the clerk for clean towels every day. Printer in business center didn't work. Staff not eager to accommodate. Breakfast selection very small. Would not recommend anyone stay here.

6

cheryl

27 Apr 2024

·

Stayed 2 nights

The ladies at the front desk were awesome but unfortunately my gf and i wanted a moms night away and to relax in a hot tub and the hot tub was broken. We were really disappointed it was not anywhere on the website. The pool was also dirty. So we were stuck in our room for the night.

6

Kimberly

25 Mar 2025

·

Stayed 1 night

Booked based on amazing pictures of property, but in reality not that amazing. Hot tub was tarped off with a fence around and not functioning. Pool was too cold. Workout room missing a bunch of weights, and drinking fountain didn't work. Son let front desk know and asked if they had any other water available. She offered to charge the room $3 for a bottle. When we came down for breakfast, we saw another drinking fountain near the common area. Breakfast was ok, but not as great as advertized. Ice machine on our floor didn't work, hot water took forever to get and almost lasted for one shower. No working exhaust fan in bathroom. Bed hard. Won't stay here again.

6

dylan

8 Jul 2025

·

Stayed 1 night

Moldy bathroom ceiling and room smelled like mildew. Hot tub was out of service. Pool area ceiling had part of it that fell down with black mold showing where boards were missing. Breakfast was awesome, large selection of hot food !

6

Donna

12 May 2025

·

Stayed 2 nights

The hotel was clean and the staff was friendly, but we were told the pool was heated and it wasn’t also the hot tub was blocked off. Others said the hot tub is always blocked off and not working. We went there because it advertised the heated pool And wonderful hot tub. So I was disappointed that we couldn’t use those.

6

Emily

16 Mar 2025

·

Stayed 2 nights

Hotel staff was super friendly, breakfast was ok. We've stayed here before but it appears more run down. One elevator didn't work, the hot tub was closed, the exercise room had no weights between 5-35 lbs. In our room, the light above the counter didn't work, the outlet didn't work and the outlet on the lamp didn't work.

6

Nicole

28 Aug 2024

·

Stayed 1 night

Checked in was easy and without issue. First room i was given had no power to room with whirlpool. Second room was fine. Pool was shut down and drained and was not disclosed until after check in. Staff was profession and friendly. Resolved room situation quickly.

2

john

24 Mar 2025

·

Stayed 2 nights

Hot tub was not available. Elevator broke several times in 2 1/2 days. Had to be moved to another room because the plumbing was broke. The new room had lights out and another plumbing issue that was somewhat tolerable. We were woke up around 11:30 pm on Saturday night by loud and obnoxious guests, and when we called the desk they did nothing. Pool was filthy. Would not recommend to anyone.

10

Yurelia

2 Sept 2025

·

Stayed 3 nights

Door was hard to open or close, didn't latch properly, gym was missing weights, laundry systems were set up in a way that made it difficult to transfer clothes from washer to dryer. Toaster didn't toast evenly and had to toasted twice to get a golden toast.The pool bottom felt like sand-like debris.

10

Keshia

25 May 2024

·

Stayed 4 nights

The hotel staff were wonderful, especially Rana. We got to check in and were told the pool was open but the hot tub was permanently closed. I do wish they would’ve removed it from their website or at least stated that on the website. The ice machine was broke on our floor for the first 2 days during our 4 day stay. The first room the tv was missing so they move us to a different room then the iron was missing in the second room but they quickly got us an iron. The breakfast was great! The pool was nice.

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Cleanliness

Feedback is mixed: several guests found rooms and common areas clean, while many cited stained carpets, odors or mildew, debris, and in a few cases pests.

Related guest reviews

10

maria nazren

26 Mar 2024

·

Stayed 1 night

The room where we stayed was clean.

6

sridhar

14 Jun 2025

·

Stayed 2 nights

Carpets are not clean

2

ryan

14 Apr 2025

·

Stayed 1 night

Entire facility is non smoking yet people were smoking in the rooms to the point I had to leave

10

Amy

5 Oct 2024

·

Stayed 2 nights

Really enjoyed our stay. The staff was extremely helpful and friendly. The breakfast was hot and plenty of choices. The location was convenient and easy to get in and out. The hotel was very clean - both the room and the common areas.

2

Destini

31 Aug 2025

·

Stayed 2 nights

Three words: molds & bed bugs

4

Subin

1 Oct 2024

·

Stayed 2 nights

Bedbugs in the room and stained carpet. When the front desk was notified and asked to be placed in a different room, they refused. When we asked for some compensation, they refused and stated to resolve the issue with Expedia since the booking was made through them. Overall disappointed with the experience.

4

Wendy

25 Aug 2025

·

Stayed 7 nights

Stayed here a couple of years ago. Coming into town for a week. Realized quickly this property has gone way down, pretty beat up. Dirty. Housekeeping came one day and not the next. Very disappointed with the quality of this hotel. Staff was pleasant and accommodating considering what they have to work with. Will not return.

6

Renee

1 Jun 2025

·

Stayed 1 night

The bathroom smelled like pee. and the chair in the room had a stain on the cushion as big as a dinner plate. spots all over the carpet.

6

Frank

25 Dec 2025

·

Stayed 2 nights

Room had food splatter on walls , sheets stained and drawers would not stay shut. Kid at desk when I checked in barely looked up and barely said a word. Weird even for the iPhone generation. Breakfast was good and eating area clean and comfortable. The woman there was nice and spoke.

10

David

24 Apr 2023

·

Stayed 4 nights

Very quiet hotel on weekdays. Just a few business travelers, or seniors. Gets busier on weekends when families arrive. Rooms are clean and spacious. The breakfast is really good. Many selections. Great location if you are going to the Roselle, Hanover Park, Bloomingdale, Carol Stream, Itasca area. This is your best option for a hotel in that general area.

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Rooms

Rooms range from spacious and quiet with comfortable beds to dated spaces with broken fixtures, missing or malfunctioning TVs, weak ventilation, and intermittent hot water; some guests also reported noise from adjacent rooms or above.

Related guest reviews

6

Angela

22 Sept 2025

·

Stayed 2 nights

Front desk staff was very friendly. The room was not in good condition. Drawers were broken, ceiling tiles were damaged. The bathroom had no exhaust fan and there was condensation on all walls and ceiling. The bathroom door was damaged and the toilet stopped working during the night. The hallways and by the elevator were littered with debris. Overall was not a very well taken care of and I would not recommend this hotel.

6

Sharon

20 Nov 2023

·

Stayed 1 night

I could hear the customers in the room above my room walking around until 2am. I would request the 4th floor if I were to stay there again.

4

Jason

18 Dec 2025

·

Stayed 1 night

The room was dated. Lack of ventilation in room. No hot water for bath.

6

Kristina

28 Dec 2024

·

Stayed 4 nights

Older property. No air flow in rooms. No exhaust fan in bathroom. Broken window in room.

6

Mynheer

25 May 2025

·

Stayed 1 night

A/C down

6

Tamara

27 Dec 2024

·

Stayed 3 nights

This hotel is in need of a major overhaul. It is tired.

8

Amber

24 Dec 2025

·

Stayed 2 nights

The family suite was spacious and nice for a larger family. The rooms are old and outdated but it was clean. We had to move from the first room because the main light would not stop flickering. In the second room, there were only two sets of towels So we had to request more. Overall the state was fine but I rated down one star because of these inconveniences.

10

Efren

19 Nov 2025

·

Stayed 1 night

Room was clean, quiet, spacious. Comfortable bed. Fridge kinda small but no big deal. Shower good pressure, plenty of hot water. Dproducts, hand soap, shampoo

6

charlie

26 Mar 2024

·

Stayed 1 night

Overall rate is 3 out of 5. The suite we stayed in did not have a TV in the whirlpool/jacuzzi room (the pictures on the website showed that there was a TV mounted on the wall) the suite was a little dusty when we checked in. Our bathroom door did not lock correctly. The hotel staff very nice. Decent free included breakfast

4

Amy

24 Oct 2023

·

Stayed 2 nights

I was there Sunday through Tuesday & the television didn’t my entire stay. I called the front desk (after check in) I was told maintenance would have to take care of it. Went about my business the next day told the front desk again it wasn’t working and again told maintenance would have to take care of it. It was never fixed & no one seemed eager to fix the problem.

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Service

Service sentiment is mixed: many highlight friendly, helpful front-desk staff and quick resolutions, while others report slow or unfriendly check-in, inconsistent housekeeping, and poor responses to noise or maintenance issues.

Related guest reviews

10

Erasto

29 Mar 2025

·

Stayed 1 night

We were greeted by the nicest staff once arrived and they were really helpful

2

Bob

9 Apr 2024

·

Stayed 1 night

Water wouldn’t turn off after shower. I called the front desk and the response was “How did you break it?” Seriously? Had to sleep with running water all night long. I don’t think I’ll stay at another Holiday Inn Express again.

2

Deborah

17 Aug 2025

·

Stayed 1 night

It took them over a hour to check us in

10

Michael

16 Aug 2025

·

Stayed 1 night

Check-in lady was a little stiff and irritable with our presence. Everything else about the stay was great.

2

Samantha

1 Jan 2023

·

Stayed 1 night

This was the most horrible hotel stay we have ever had. We got woken up at 1145pm to what sounded like people jumping from beds and landing on floor i called front desk 6 times no answer went down she was on her cell phone i told her what happened she smirked and tried calling that room then nothing. Then when i went back up to my room got to my floor greeted by 15+ people screaming running up and down our hallway !!!! To top it all of our locks for inside our room did not work at all!!! When i complained this morning to front desk when they asked how our stay was his response was " well if i could control everyone i would." Are you kidding me!?!?! TERRIBLE!

10

Amy

5 Oct 2024

·

Stayed 2 nights

Really enjoyed our stay. The staff was extremely helpful and friendly. The breakfast was hot and plenty of choices. The location was convenient and easy to get in and out. The hotel was very clean - both the room and the common areas.

10

Susan

6 Apr 2025

·

Stayed 1 night

Everything was great the facility was clean the room was phenomenally awesome clean and the dude that checked me in was awesome I really appreciate how he was so polite and nice

10

Cheryl

19 Mar 2025

·

Stayed 2 nights

We actually arrive a night early for our trip and Erica was very accomadating and found us a room at 2:00am. She was very kind and helpful. We stay here a few times a year and really like this hotel.

8

Jenifer

31 Dec 2023

·

Stayed 3 nights

There were a couple hiccups like our toilet overflowed for no reason and the hot tub was ice cold. However as soon as the problems were reported, staff began working immediately to fix the problem. The real problems were that the older night manager was extremely rude to me when i was purchasing water at night. Additionally check out was at 12pm, yet at 9:30am a maid knocked on my door for about 2 seconds and then opened my door before I could even get out of the chair to respond. Entering the room before checkout time and not even waiting 10 seconds for a response is ridiculous. What if i had been undressed or not in the room, were my belongings safe? It was upsetting. That said everything else about our stay was good. We stayed for a total of four nights.

4

Subin

1 Oct 2024

·

Stayed 2 nights

Bedbugs in the room and stained carpet. When the front desk was notified and asked to be placed in a different room, they refused. When we asked for some compensation, they refused and stated to resolve the issue with Expedia since the booking was made through them. Overall disappointed with the experience.

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Location

Generally considered convenient and quiet, with easy access to restaurants, shopping, highways, and nearby suburbs; a few found it far for specific plans.

Related guest reviews

8

Tina

8 Jul 2023

·

Stayed 1 night

Good location within walking distance to restaurants

10

Araceli

3 Sept 2025

·

Stayed 3 nights

Location for me to. Drive any where all the services near by convenience stores restaurants etc I’m so glad I choose this location

8

Jackie C

3 Sept 2024

·

Stayed 1 night

Location

8

Joe

11 Jul 2023

·

Stayed 1 night

Interesting room options, easy to get to restaurants, etc.

10

Barbara

3 Dec 2024

·

Stayed 3 nights

It was very accessible to restaurants.

6

Sharia

30 Jul 2024

·

Stayed 3 nights

The area was very convenient

10

Melinda

2 Apr 2024

·

Stayed 1 night

Close to everything, safe location, perfect business stop. Breakfast area clean, fresh and nice too.

6

chad

21 Sept 2025

·

Stayed 2 nights

Quiet area.

10

Samuel

26 Dec 2024

·

Stayed 1 night

Nice place to stay close to Chicago Airport and other areas outside of the chicago traffic.

10

David

24 Apr 2023

·

Stayed 4 nights

Very quiet hotel on weekdays. Just a few business travelers, or seniors. Gets busier on weekends when families arrive. Rooms are clean and spacious. The breakfast is really good. Many selections. Great location if you are going to the Roselle, Hanover Park, Bloomingdale, Carol Stream, Itasca area. This is your best option for a hotel in that general area.

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Dining

Breakfast is frequently praised as hot and plentiful with decent variety, though some mention small selection, slow restocking, or issues like a broken pancake machine or bad milk.

Related guest reviews

4

Jaclyn

27 Mar 2024

·

Stayed 1 night

Pros: I forgot to pack the kids toothbrushes and the hotel happily provided us some. The rooms were fine. Cons: The pool and hot tub were very disgusting to the point that I didn't go in. There was lint all over in the pool and on the floor. We went from a Saturday-Sunday. I figured it would be cleaned by sunday. We waited to get in the pool since it was closed and they had people in there cleaning it (I saw with my own eyes). They left... and we go in and the water is still cloudy and there was so much lint floating that there is NO way they didn't see it and the day before you couldn't see your feet about 3 feet down. It didn't smell like chlorine either. The pool towels also looked dirty too. The pancake maker was broken and the sign is so small, that everyone pressed the button and waited thinking it was working since we all missed the 2x3 table tent sign. A bigger sign would be best. Wish they had a waffle maker.

4

Cynthia

25 Aug 2025

·

Stayed 4 nights

Hot tub advertised but there was none. Pool to small to swim in. Carpet very dirty. Toilet not anchored properly. No housekeeping service for second and fourth day. Dirty towels were not replaced - I had to ask the clerk for clean towels every day. Printer in business center didn't work. Staff not eager to accommodate. Breakfast selection very small. Would not recommend anyone stay here.

8

Jerry

15 Oct 2024

·

Stayed 2 nights

Overall, great room for the price. Breakfast was not bad at all.

10

BHANU

26 Jun 2025

·

Stayed 1 night

Great hotel! Nice breakfast

8

Lora

5 Apr 2025

·

Stayed 1 night

Room was clean. Beds were a bit firm. Staff was friendly and accommodating. Breakfast was great.

10

Amy

5 Oct 2024

·

Stayed 2 nights

Really enjoyed our stay. The staff was extremely helpful and friendly. The breakfast was hot and plenty of choices. The location was convenient and easy to get in and out. The hotel was very clean - both the room and the common areas.

10

Jeremy

21 Jan 2025

·

Stayed 2 nights

The breakfast is amazing!!

10

Brandon

19 Oct 2023

·

Stayed 1 night

Friendly staff, clean, nice amenities. Room was nice did have a few small stains on the carpet, the seam point in the carpet was frayed and the closet door was off it's roller but everything else was nice and clean. Complimentary breakfast was decent nothing fancy but definitely nice to have. Would definitely stay again if need be.

2

Meghan

13 Sept 2025

·

Stayed 1 night

Pictures were VERY deceiving, our room had a ton of damage, carpet was gross and stained everywhere, there was no hot tub like advertised ( we drove over 800 miles and specifically booked for the hot tub ) we found nails and screws laying on the stairs that anyone could’ve stepped on, key cards wouldn’t work half the time, the also charged a $50 hold and was told it would go back on my card the next day to find out it’s 7-10 business days, the milk was bad and expired that they served in the complementary breakfast. Pool area the ceiling had a lot of damage and the torn down wood was laying on the floor in the pool room. The front desk staff were very rude as well . Would not recommend this hotel to anyone as there pictures online are not the condition the hotel is currently in.

6

SHARONMAY

15 Aug 2023

·

Stayed 4 nights

Location great. Price fair. Staff great. Room dirty, needs updating.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$93
February	US$97
March	US$102
April	US$111
May	US$127
June	US$125
July	US$127
August	US$117
September	US$121
October	US$118
November	US$104
December	US$87

Su	Mo	Tu	We	Th	Fr	Sa
				1 $84	2 $122	3 $110
4 $99	5 $88	6 $103	7 $100	8 $100	9 $122	10 $205
11 $110	12 $95	13 $103	14 $81	15 $78	16 $116	17 $128
18 $99	19 $80	20 $93	21 $81	22 $74	23 $105	24 $105
25 $95	26 $88	27 $93	28 $78	29 $74	30 $102	31 $109

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $132	18 $133	19 $148
20 $99	21 $107	22 $128	23 $154	24 $154	25 $183	26 $192
27 $107	28 $87	29 $103	30 $87

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Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom, Accessible Bathtub (Communications)

Suite, 1 Bedroom (Dining Area)

Standard Room, 2 Queen Beds, Accessible (Communications)

Standard Room

Suite, Multiple Beds

Suite, 1 Bedroom (Freestanding Bath)

Standard Room, 1 King Bed

Suite, 1 Bedroom

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed, Accessible (Communications)

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Hotel & Suites Chicago West Roselle by IHG

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