Hotel Du Vin Poole

A lot of stairs and corridors. Difficult to find the way to the room. Wouldn’t like to experience needing the fire exit in a hurry

Was 1 night for business travel. Reception is friendly. The hotel is clean and the rooms are nice. But the nighthalls are small and you need to go stairs up, stairs down and no elevator.

The room we had (standard double) was large enough and of good quality with complimentary water. We stayed for 2 days and opted out of daily clean in place of £15 worth of drink vouchers for the bar. Staff were lovely, though there was no one around at all when we arrived at 1pm - so a poor first impression. Food was excellent. Drink prices seemed excessive tbh. Main issue was parking - they claim to have 10 spaces but realistically can get 7 cars in - no room left to open your car door to get out! Needs remarking allowing for size of modern cars. Overall a good experience in hotel, though local area looks run down and not very pleasant.

Always a good stay here. Room was nicer than the last time we visited, staff are always friendly although the young waitress seemed very quiet. I had to ask her to repeat herself several times as i couldnt hear her. Other than that its a great stay. The bar staff are good and makes a wicked whiskey sour. Well worth a try. Parking is a waste of time. Only 6 spaces so you will be lucky.

One of the better hotels in Poole. I would recommend this hotel. Parking is an issue, but 24 hr parking is available is close proximity, £13 for 24 hrs

Hotel was great, although currently undergoing a refit in the bar & restaurant, service was very attentive. Parking is an issue as car park was full but there is a larger public car park, £13 per 24hrs, would be nice if, as a hotel resident they would off set this as the hotel car park is so small and can only fit 6-7 cars, so that would have been a nice gesture as a guest. food was great, but very small portions, I ordered the king scallops for starters only to have two scallops which was really disappointing, especially for the price!! overall a let down by the food, the service was great just a shame the portions were so small for the price you are expected to pay.

Great room and staff. Very clean and nice area to be in near the harbour. No elevator which was ok for us but just to acknowledge it if it’s an issue. Parking was difficult due to the street being closed!

Lovely hotel - central to the city. Fabulous restaurant- Parking is challenging

Clean comfortable room, bed. Bistro food good. Lack of parking an issue.

Shame the car park was so small. Had to park about 10 mins away and reception staff didn’t have info on the car park (ie when we needed to pay). Other than that, all good.

period hotel, nicely presented. Indivdual rooms. Great Bistro. 5 starts not awarded as food left in fridge from previous occupant. Our room beautifull but let down by bathroom fan not working and shower tray blocked drain. Small details I know, but shouldn't happen in a 4 star hotel

The Hotel du Vin is not cheap, but you get what you pay for. Our room was spacious, clean and airy. The bed was comfortable and the linen was crisp and white. We had a fantastic hot and powerful shower in a large bathroom.

The Hotel is in a great location but felt the rooms need updating and also really hard to get to the room as very narrow corridors. My room was really cold as the room itself was lovely so it was a shame as spoilt the experience.

Clean, comfortable, great staff.

Our second visit to this hotel. Staff are always very nice and helpful. Parking isn[t easy onsite but the adjacent public car park is fine. Lots of restaurants close by. Room was clean, fresh and comfortable. Breakfast was excellent on both stays.

Heating in my room did not work. Provided with a small heater. Not enough to heat the room. Staff communication poor.

This was a last minute booking made midway through ferry journey due to serious delays and much later arrival time meaning we felt unwise to then progress on with 3 hour drive. We booked specifically because it was dog friendly, near port, apparently 4 stars and had stayed at part of the chain previously and had 24/7 Room service for food on listing. we arrived just before 10pm, the room was essentially in loft on what had been hottest day of year so far and of course A/C was broken. We reported this and told nothing we can do as all booked just use fans. Food service we were told not available as kitchen closed but you could choose from the 4 options of late night snacks. Had the Croque Monsieur which was one of the four options - catastrophic food poissioning for next four days (I'd only had a bowl of fruit and yoghurt mid-morning prior to that). On arrival there were band aids left in bathroom bin and a distinct yellow tinge to the toilet water. I appreciate a last minute booking and can't expect the world but the room wasn't exactly cheap and given we'd not eaten the 24/7 room service to have a proper meal was one of the key reasons we booked it was very misleading and with it resulting in food poisoning was even worse. Won't be staying again and wished we'd made the drive in the end certainly not worth the money.

We are regular visitors to Poole because our son and daughter-in-law live on the harbourside, yet our first stay at this hotel. We so wish we’d stayed here before and will be our hotel of choice going forward. The staff were welcoming and consistently friendly. The room was immaculately clean and tastefully furnished with a nod to the seaside location. Seconds from the harbour. The bed was large and comfortable. The stay was just faultless. Thank you

Great room and staff. Very clean and nice area to be in near the harbour. No elevator which was ok for us but just to acknowledge it if it’s an issue. Parking was difficult due to the street being closed!

I run a hospitality business, so I thought long and hard before leaving even the slightest negative feedback for this hotel. It still deserved a 4, but could so easily have been a 5. The location is superb, can’t fault that. Period building, really well presented, superb artwork, great décor, very French in character. There were however two points that really did take the shine off a £300 plus night stay. The first was the parking signage. The signs stated “Resident parking only”, the sort of sign you see at a block of flats, no mention of the hotel, so we ended up parking off site. Which left me worrying about my Land Rover all weekend. The second was the room itself. Pretty nice, TV worked, usual amenities plus a free standing bath and king size plus bed, en-suite shower room, wardrobes, tea, coffee, etc. The only real problem here is the shower did not work and the shower tray was blocked. So even if I had managed to get some heat out of it, I was in for a short shower or flood the reception below. We reported it, on our way out to dinner reservations. They promised to look into it, and to their credit offered us another room (while we were on our way out). We declined, and said “no problem but you need to sort that” On check out I again mentioned the shower. Nothing on the system, nothing logged, zip, nada, nowt. The staff were kinda dismissive of the whole situation. I’m sorry, a deluxe room for £300 plus per night and the shower doesn’t work? Really? So you get a 4*

The Hotel du Vin is not cheap, but you get what you pay for. Our room was spacious, clean and airy. The bed was comfortable and the linen was crisp and white. We had a fantastic hot and powerful shower in a large bathroom.

A lovely hotel The room, the style decor and restaurant were superb

Great service throughout, fantastic room and excellent roll top bath and shower!

The room was on the smallish side-a basic room with not a great view over rooftop and extractor system for kitchens though could also glimpse the sea. Parking limited and spaces tight. Location great. Staff friendly. Food good. Ok for the price though feel the parking should be free given it's on hotel land.

This was the perfect location for a stay the night before a ferry crossing. The hotel is well maintained and has a lovely bar/garden area. The room was modern and comfortable.

This is an amazing hotel. It’s a beautiful building with a fantastic bar and restaurant area. We were upgraded to a huge room with roll top bath in the room. The selection of tea and coffee in the room was amazing. The bed was so comfortable and the room was so quiet. We loved everything about this place and will definitely return.

Very easy check-in, friendly staff, good sized room, comfortable bed. Extra large bathroom and balcony

Lovely hotel, great room & service. Room was large & great bath & shower. Comfy big bed.

Really enjoyed the selection at breakfast. Was kindly upgraded to a deluxe room with the biggest shower I’ve ever seen! Comfy bed with nice linens etc. A lovely stay.

Fantastic location and lovely room. Third time staying there but was a little disappointed with my room, it lacked character and the steps are so steep to get up to the room with a heavy case , I really struggled. Also I was in a separate part of the Hotel with its own entrance as a returning customer it really felt like a down grade. The room was immaculate and lovely bathroom but not what I expected from Hotel Du Vin.

Lovely building, quirky, really nice room. However, the bar and restaurant staff are very bad. They run the bar especially for themselves, not for their customers. Waited 15 mins for thec3 staff behind the bar to serve us at our table. Gave up, asked for help from reception, who got it sorted. All the customers in the bar had to go to the bar to get a drink! Such a shame as its a nice bar. To make matters worse had to send chicken fillets back as they were still pink and uncooked in the middle. Chef incinerated them in the microwave and had them delivered back to us. I would normally expect them to be cooked afresh. This place needs better management

Received a warm welcome. Room clean and spacious. Delicious food and good location.

I booked at the last minute. The staff were excellent but I couldn't phone to the reception desk.

Hap hazard check-in, wacky description of where the rooms were, choice of 1 bottled beer and 1 bottled cider at the bar, no staff serving anyone half the time we were there.

There was nothing that was too much trouble for the hotel and the staff. I made requests that, in some cases were not normal procedure for them, but they stepped up and provided the support I requested. I cannot recommend this hotel more highly. It really was first class.

Very friendly and helpful staff, couldn't do enough for us. Beautiful room. Would have liked more vegetables dishes on the menu plus a choice of breakfast prices. I'm not a big eater and would just have had some yoghurt and a couple of croissants, which I felt was not worth £24. Evening meal was delicious and puddings lovely.

I spent several nights at the Hotel du Vin in Poole and I made the right choice. Located in the nicest neighborhood-- Old Town-- the service was superior in every way.

Poor reception staff who didn’t want to talk to a female, but kept talking to my husband. When we needed support with the air con nobody answered the phone!

Great stay - in particular, the barman (Zack) was excellent and a good ambassador for the hotel and the brand. All staff we friendly and the hotel was convenient to the old town. The breakfast at £24 pp was a little expense and hence we had breakfast outside of the hotel, aside from this, it was an excellent stay

Friendly staff, very classy hotel in a great location

Nice hotel well located in centre of Poole Breakfast is great

Very comfortable room, friendly and helpful staff, convenient location

Always a pleasure to stay at the Hotel du Vin in Poole. Lovely friendly service, exceptional comfort, great location for the old town and harbour and great if you're waiting to catch a ferry to the CI

Stayed here whilst visiting family. The hotel is situated in excellent location just by the harbour. The evening meal and breakfast were both delicious, served by friendly staff. We plan to stay here again, in the near future.

Excellent servise in a lovely part of Poole, very convenient for the quay

We are regular visitors to Poole because our son and daughter-in-law live on the harbourside, yet our first stay at this hotel. We so wish we’d stayed here before and will be our hotel of choice going forward. The staff were welcoming and consistently friendly. The room was immaculately clean and tastefully furnished with a nod to the seaside location. Seconds from the harbour. The bed was large and comfortable. The stay was just faultless. Thank you

Such a beautiful and grand hotel. Practically perfect in every way.Fantastic location to the quay and town.Loved everything about it

We had an amazing stay and cannot wait to visit again. I was a little surprised to be charged £10 extra for parking. This was not made clear on the website beforehand. I do feel it should be free to park on-site when paying a considerable amount for one nights stay

Lovely hotel in the the centre of Poole

Disappointing experience. Hotel looking very shabby. Lunch was awful, food served before we even had drinks delivered. Food was cold. Room was uninspiring. Back to back TV’s are a bad idea! Staff seemed distracted and everything felt as though it was a huge effort for them. I didn’t expect to feel unsafe walking around the Main Street at 7.30pm. All in all a lacklustre experience.

Lovely building, quirky, really nice room. However, the bar and restaurant staff are very bad. They run the bar especially for themselves, not for their customers. Waited 15 mins for thec3 staff behind the bar to serve us at our table. Gave up, asked for help from reception, who got it sorted. All the customers in the bar had to go to the bar to get a drink! Such a shame as its a nice bar. To make matters worse had to send chicken fillets back as they were still pink and uncooked in the middle. Chef incinerated them in the microwave and had them delivered back to us. I would normally expect them to be cooked afresh. This place needs better management

Great venue for a friends wedding reception. Very nice outdoor seating area which is a real sun trap. Will definitely stay there again if we are in the area. James was great with the wine tasting.

Received a warm welcome. Room clean and spacious. Delicious food and good location.

This was a last minute booking made midway through ferry journey due to serious delays and much later arrival time meaning we felt unwise to then progress on with 3 hour drive. We booked specifically because it was dog friendly, near port, apparently 4 stars and had stayed at part of the chain previously and had 24/7 Room service for food on listing. we arrived just before 10pm, the room was essentially in loft on what had been hottest day of year so far and of course A/C was broken. We reported this and told nothing we can do as all booked just use fans. Food service we were told not available as kitchen closed but you could choose from the 4 options of late night snacks. Had the Croque Monsieur which was one of the four options - catastrophic food poissioning for next four days (I'd only had a bowl of fruit and yoghurt mid-morning prior to that). On arrival there were band aids left in bathroom bin and a distinct yellow tinge to the toilet water. I appreciate a last minute booking and can't expect the world but the room wasn't exactly cheap and given we'd not eaten the 24/7 room service to have a proper meal was one of the key reasons we booked it was very misleading and with it resulting in food poisoning was even worse. Won't be staying again and wished we'd made the drive in the end certainly not worth the money.

The menu was good but pastries weren’t topped up

Excellent tasting menu with wines at very reasonable price

Very friendly and helpful staff, couldn't do enough for us. Beautiful room. Would have liked more vegetables dishes on the menu plus a choice of breakfast prices. I'm not a big eater and would just have had some yoghurt and a couple of croissants, which I felt was not worth £24. Evening meal was delicious and puddings lovely.

Comfortable stay. No stress as very relaxed. Room superb with little extras. Food tasty and a good selection of wine, staff knowledgeable about the food and beverages available, as well as the local area.

Really enjoyed the selection at breakfast. Was kindly upgraded to a deluxe room with the biggest shower I’ve ever seen! Comfy bed with nice linens etc. A lovely stay.

Excellent room and superb dining. Not cheap but a real treat.