SureStay Plus Hotel by Best Western Mesquite

Trash was overflowing onto the ground out of the trash cans when you pull up. Breakfast = cereal or waffle with syrup only. My daughter and I tried to check in two hours early and were told there was a $20 check in fee…ok understandable but then the room I reserved was not ready so I had to get a lesser room (but still paid the same price even tho the available room was cheaper than the one reserved) and still had to pay the extra $20 to check in early. Vending machine is broken. Left a pillow there and called (same day!) and no one knows what happened to it. Will never stay here again.

Room looked old. bed so uncomfortable I didn’t sleep much. Next to card key entry was another door propped open, so didn’t feel safe. Our room was on 2nd floor and no working elevator.

First they had the incorrect reservations. I waited 30 minutes to get it corrected. Hot tub was VERY small and was missing the knobs to turn it on and off.

The pool was clean and very enjoyable. No shade at all, though. The breakfast was as minimum as possible and not very tasty.

The room was not clean. We arrived over two hours after the orignal check in time to be told that the room was not clean and to come back in 30 minutes. We came back 30 minutes later and walked into the room having burn black marks in the carpet. The nightstand drawer had tabacco shavings in and there was an eletrical problem in the bathroom. We tried to use the tv remote and it didnt work. We left for supper and told the front desk about the tv issue and he said he would fix it. When we got back it was not fixed. The staff knocked on our door and took the remote. We never got a remote the rest of the stay. The bathroom also had a plumbing issue of not flushing. The staff was extremely rude when i came back in from my shift at night while my girlfriend had the key to the room. They as well only gave us one key to the room. The towels had stains on them. The shower curtian had stains and there was bugs. The walls had holes in them and overall the place reeked. I will never stay in this hotel again and I will never reccommend this hotel. The surrounding area of the hotel is unsafe. The outdoor pool and hot tub that we were told we could use was not clean it was green with trash floating around.

Not a lot of food options for breakfast and only 2 sheets and a blanket to stay warm and sleep. bug in hot tub with no hot water for the hot tub

Everything was very nice. The only thing is that the Jacuzzi did not work but the hot tub portion was wonderful. Water was good and hot. I didn't bother management about it because it was my birthday weekend and I did not have time to request a room change.

Do not recommend staying here. The air conditioner in our room didn’t work. The remote for the TV didn’t work. Three trips to the front desk and they just kept trying batteries from other remotes in a drawer. We finally ended up with another one after we changed rooms. The phone in the room didn’t work properly to even call the front desk. There was no ice machine. They went in the back room and you could hear them chipping ice. She handed me the bucket about a fourth of the way full after she asked if I wanted a full bucket. The next time we got a big chunk that wouldn’t fit in a cup. There were dark stains several places on the sheets that made them look dirty. When I turned on the shower a bug crawled out of the drain. The breakfast buffet was a joke. A waffle maker, cold cereal, white bread to make toast and small individually wrapped muffins. No fruit or breakfast items you might expect on a ‘buffet’. It wasn’t a good continental breakfast let alone a buffet.

There were weird stains on the curtains and the carpet. Looked like blood, but I don’t know for sure. The bathtub wasn’t clean and the carpet was damp. There was no comforter on the bed only a sheet and a thin quilt. They advertised a pool and hot tub but the hot tub was cold and filled with leaves and the pools was green and murky. The breakfast was pretty much waffles, eggs, cereal, and toast. The waffles were the only good thing. The key cards stopped working on different occasions and our room had a really intense smell. I’m not picky with hotels but this was pretty bad.

Hotel was dirty, felt as if heat was on in halls and room was hit upon entry. Damaged ceiling, shower bar half attached, holes in wall, bad service at front desk, sofa bed had no sheets, A/C in room was quite weak. Room overpriced for what it was. Pools were disgusting. Massive algae all over bottom of pool. Wouldn't recommend

There was a roach on the coffee maker, the panels on front of spa tub were falling off, all of the drawers on the dresser were askew, no bedspread on bed, pillows were TINY. At midnight the people in the room above us were still running back and forth and banging (sounded like kids).

Went on a short family trip and booked a night, lights did not have bulbs and no tv remote. Got remote from front desk but did not work so noticed tv not plugged in or cable, plugged in and had to turn tv on manually but no signal. Found dirty towels in bathroom and open cookie package on bed headboard. Blood stains on carpet from bed to bathroom, will not use again

The first room we stayed in was HORRIBLE. There was mold (black mold) in the closet, little roaches crawling behind the night stand and the bed. The shower handle wasn't secure and my mom almost fell. We switched rooms and the smell was horrid. There was old food and so much trash on the sides and under the bed and again little roaches. I won't be going back to stay ever again.

The hotel had roaches and they only had sheets on the bed with no blankets

I always stay at this hotel when I come home from college for breaks. However, this time I walked into a nasty hotel. First I was charged before I even inserted my card and put in my pin. Then I was given a room on the bottom floor that was covered in roaches. I was moved to the second floor which at this point I was not staying there because of how unsanitary and dirty these rooms were. The second room the door did not lock. I went back down asked for my money back which the lady at the desk was polite and helped me with. However. the manager Kevin, would not return phone calls or messages regarding a refund. I did eventually get the money back but it did put me in a tough spot trying to find another hotel for the holidays because of money.

Room had an odor near bed (smelled like a cat litter box) . Spider webs on the walls near window. Mold on pillow case.

Room was not clean. Dirty towels in bathroom. Bed sheets not changed. I am disabled and had to go back downstairs and get another room.

the room was dirty, the carpets needed cleaning, our room was not cleaned on a daily basis.. limited breakfast provision.( no buffet breakfast). only good thing was free parking however , would not stay there again

Sheets had blood on them. Rusty fixtures in bathroom. Fake eyelash’s stuck to the walls.

When we first arrived, we were met with a view of an extremely run-down hotel. There were broken windows covered in blue tape, right up front. Even worse, there were workers actively bringing out every mattress in the hotel and throwing them out on the grass. We never got confirmation, but we were imagining it was bed bugs. Once inside, the staff was very blah and almost nonresponsive. We entered an elevator missing a proof of stability (there was a piece of paper saying to ask the front if we wanted to see it). We used the elevator to the room upstairs. No one but us was staying here. There were broken tiles on the floor, which could easily have tripped someone and hurt them. All the vending machines were either completely or near empty, IF they were in working order. 4/5 said out of order. And I imagine whatever snacks were inside were out of date. Our room had lots of red stains on the floor which seemed to be wine (we hoped), there were grease stains on the only chair, the water barely worked, light fixtures were all of different shades of yellow and were not aligned at all. There was what I can only describe as a knife gouge in the comforter. Then, the microwave looked as though it had been punched because it was completely dented in on one side. We spent a total time less than 30 minutes inside before we grabbed our stuff and left to see our concert. When we returned, roaches on floor. We drove 3 hrs to get to Dalls, but opted to go back to OK without sleep. Awful.

I’ve never been to a hotel that doesn’t have blankets on the bed. The guy at the front desk told us the hotel had a blanket shortage so we were forced to uncomfortably sleep under just a sheet the entire night. There was also a loud noise coming from somewhere near our room almost all night making it nearly impossible to get any rest

I booked this hotel based on the ratings it received. Nothing was as stated. 1 - There was no compllimentary breakfast. 2 - the access keycards did not work for the rear door that we had to use OR our room, we had to walk throught the front door and have them re-keyed everytime we went out. 3 - The in room coffee was not compatible with the coffee maker. 4 - the onsite laundry did not work, washer quit working in mid wash cycle and dryer would not heat nad tripped the breaker in the room, 5 couch was broken and desk chair had more stains than clean spots. 6. Bed had a thin blanket and an ever thinner top sheet. 7. manager was never onsite and the staff was no empowered to solve any of the issues. 8. Pool not safe. 9. Internet did not work most days The only good thing I can say about this hotel is the housekeeping staff is excellent and very friendly and thoughtful.

Everything is old. The first room they gave me had no TV and there was trash on the floor. Second room sheets had holes. So did carpet and couch. Toiletries were in bathroom but there were 2 conditioners. No shampoo. Water pressure in shower decent but had to turn knob all the way for warm water and it never got hot. Coffee pot was dirty and there were no coffee cups in the room. Staff were friendly and that’s the only good thing I can say.

The room was way too hot, the ac did not work to cool the whole big room. The room was crawling with cockroaches!

Check in clerk was wearing dirty clothes and not very helpful at all. When I went to bed, the people above my room were running, and stomping and yelling, and I called the front desk, he said “I’ll keep an eye on them“. Needless to say nothing changed and at midnight I decided to leave but when I went downstairs, the new clerk was lovely and she put me in a new room and I was able to get a couple of hours sleep.

Do not recommend staying here. The air conditioner in our room didn’t work. The remote for the TV didn’t work. Three trips to the front desk and they just kept trying batteries from other remotes in a drawer. We finally ended up with another one after we changed rooms. The phone in the room didn’t work properly to even call the front desk. There was no ice machine. They went in the back room and you could hear them chipping ice. She handed me the bucket about a fourth of the way full after she asked if I wanted a full bucket. The next time we got a big chunk that wouldn’t fit in a cup. There were dark stains several places on the sheets that made them look dirty. When I turned on the shower a bug crawled out of the drain. The breakfast buffet was a joke. A waffle maker, cold cereal, white bread to make toast and small individually wrapped muffins. No fruit or breakfast items you might expect on a ‘buffet’. It wasn’t a good continental breakfast let alone a buffet.

We had a wonderful time. Our room was clean, spacious and comfortable with a view of the greenbelt. The perfect weekend get away!

The hotel was in a good location for our needs and was fairly clean. Unfortunately, I have a poor review of the hotel for several reasons. First, I reserved a room well in advance with 2 queen beds for me and my adult son. When I arrived, they said they didn't have anything but a single bed available. I showed them the confirmation of the type room that was reserved and they said well we don't have one of those available. What good is a reservation if they don't keep the reservation? There were several other issues. There was no blanket or comforter on the bed - only a single sheet to use as cover. The shower head was broken and had to be used as handheld. Our room was very noisy. Patrons were loud in the hallway and someone banged on our door in the wee hours of the morning and ran. We probably both slept less than two hours total the whole night. Finally, the next morning we went to the continental breakfast that the front desk worker told us would be from 6-9, but there was no coffee or food put out at any time so there was no continental breakfast. Several other patrons were also quite irritated about this. Based on our experience, I do not recommend this hotel.

We booked 2 nights but had something come up and they did allow us to change the reservation to 1 night. When we checked in, I asked if we could pay cash at check out and was told yes. They seemed a bit confused on the number of beds booked but did find an available room with 2 beds and a sofabed as booked. We went to a concert so we got back to our room around midnight. It was then that we found there were no sheets for the sofabed so we had to go to the front desk to get them but they did not have pillows available. We also found that there was no remote for the TV and no blankets or duvets on the beds. The pool closed at 10pm, however, there was a group that stayed at the pool, right under our window, playing loud music until 4am. When I called the front desk about it at 3:15, she said she would try to talk to them but I have a feeling she was enjoying time out there with them. As we were getting ready the next morning, we found that the electrical sockets by the sink did not work and the fridge wasn't cold. Breakfast was disappointing. There were waffles and 3 kinds of scrambled eggs, cereal with no milk, and only coffee or water to drink. When I checked out, I asked about paying cash but was told I could not because they had already charged the card on file. I told the manager about the pool situation but I doubt she will do anything about it. Overall, not a great experience.

Very friendly staff, Hotel is dated. Friday night and the vending machines were pretty empty and nothing really close to snack on. Internet was in and out. All in all it was a place to get cleaned up relax and get some rest. The ONLY bad thing was the in-room and breakfast area coffee was Horrible! The breakfast bar with Texas shaped waffles were the best.

The manager wouldn't refund my money or cancel after asking staff before check in hours

I DIDN'T RECEIVE MY 25 DOLLARS DEPOSIT BACK, EVEN WHEN I LEFT MY STAY CLEAN AND WITHOUT DAMAGES THAT WERENT ALREADY THERE

Unreal. After giving us a room that slept 2 fewer people than we reserved for and doing nothing about it, we asked for additional bedding to try and sleep a kid on the couch. In response, they called the cops to kick us out because we "complained too much." Out on the street at midnight during a thunderstorm with 4 kids, and the manager with a Napoleon complex hiding in the corner wouldn't look me in the eye as he called me "childish" for being upset. Cops tried to talk him out of it, but told me this guy does this often and that he is extremely petty. And then, in front of the cops, the manager (Kuran) called his company to tell them not to let me book at their other locations! I can't believe this was even legal.

Stayed 2 nights, both rooms were very nice and clean. Staff was friendly. Would stay again and recommend to others. Good breakfast.

Wanted to charge me 25 dollars to check in 30 minutes early so I drove around and came back

The staff went above and beyond. Everyone here is so friendly. I would definitely recommend this place

The staff was so accommodating and kind!

The hotel was in a good location for our needs and was fairly clean. Unfortunately, I have a poor review of the hotel for several reasons. First, I reserved a room well in advance with 2 queen beds for me and my adult son. When I arrived, they said they didn't have anything but a single bed available. I showed them the confirmation of the type room that was reserved and they said well we don't have one of those available. What good is a reservation if they don't keep the reservation? There were several other issues. There was no blanket or comforter on the bed - only a single sheet to use as cover. The shower head was broken and had to be used as handheld. Our room was very noisy. Patrons were loud in the hallway and someone banged on our door in the wee hours of the morning and ran. We probably both slept less than two hours total the whole night. Finally, the next morning we went to the continental breakfast that the front desk worker told us would be from 6-9, but there was no coffee or food put out at any time so there was no continental breakfast. Several other patrons were also quite irritated about this. Based on our experience, I do not recommend this hotel.

We booked the room online and paid by credit card. We got a confirmation email and immediately went inside to check in and the guy at the counter said he didn't have a room for us but we could pay $40 more for an upgraded room. This was around 10:00 PM on a Thursday night in a non-busy town. If he really didn't have our room, he obviously should have given us the upgraded room! We called Hotels.com and the customer service rep was very nice and apologetic. He called SureStay and tried to work it out, but they still wouldn't give us the room. We left and found another hotel, and Hotels.com refunded our money, but this hotel should be dropped from Hotel.com listings if that's the kind of service they are going to provide.

Great staff

I like that the property was conveniently located near the highways & within miles of shopping area...

These room sting. Smells so bad. And outside is a lot of noise at night . Avoid these place

Well first of all the first impression was terrible not to be judgmental or anything but when you walk in and meet the receptionist hostess front desk person it's a bad impression about the hotel overall and it makes all the yellow flags go up the minute you meet this person I believe his name is Mike second the area is very dangerous there are people in the back of the hotel who are working on their vehicles I felt very unsafe and when I spoke to a gentleman named Drake he said that I could park my truck and trailer with no problem but the parking lot is so small that I stayed up half the night to keep an eye on my truck and trailer that nobody was going to break in or steal anything because I had a classic car on the trailer. The place has bugs climbing around in the bathroom area who knows where else in the room the breakfast was okay nothing to brag about my biggest concern was safety for myself and my equipment would not stay there another day

Even with the GPS telling you, you have arrived all I see is Bank of America. This hotel needs to add to ad Hotel not visible from street go behind Bank of America. I asked girl at front if she knew the area enough tell me which way to Dallas. She did not know, so back to my GPS. But doing nothing when it's not busy why not educate the attendants of what is around them.

Room looked old. bed so uncomfortable I didn’t sleep much. Next to card key entry was another door propped open, so didn’t feel safe. Our room was on 2nd floor and no working elevator.

Unsafe, noisy and smells smoke

Loitering outside after hours, loud talking

The hotel was in a good location for our needs and was fairly clean. Unfortunately, I have a poor review of the hotel for several reasons. First, I reserved a room well in advance with 2 queen beds for me and my adult son. When I arrived, they said they didn't have anything but a single bed available. I showed them the confirmation of the type room that was reserved and they said well we don't have one of those available. What good is a reservation if they don't keep the reservation? There were several other issues. There was no blanket or comforter on the bed - only a single sheet to use as cover. The shower head was broken and had to be used as handheld. Our room was very noisy. Patrons were loud in the hallway and someone banged on our door in the wee hours of the morning and ran. We probably both slept less than two hours total the whole night. Finally, the next morning we went to the continental breakfast that the front desk worker told us would be from 6-9, but there was no coffee or food put out at any time so there was no continental breakfast. Several other patrons were also quite irritated about this. Based on our experience, I do not recommend this hotel.

No breakfast options waffles was gone before the breakfast time ended! A lot of people hanging around outside of the hotel! Staff was very kind and friendly tho

Peaceful and clean

The property was clean and quiet. The staff was very willing to help. The only thing i did not like was the skimpy breakfast. What they had was okay, but not any choices of anything but waffles, sausages, eggs, coffee, and juice. The food preparers were very friendly.

Trash was overflowing onto the ground out of the trash cans when you pull up. Breakfast = cereal or waffle with syrup only. My daughter and I tried to check in two hours early and were told there was a $20 check in fee…ok understandable but then the room I reserved was not ready so I had to get a lesser room (but still paid the same price even tho the available room was cheaper than the one reserved) and still had to pay the extra $20 to check in early. Vending machine is broken. Left a pillow there and called (same day!) and no one knows what happened to it. Will never stay here again.

Hotels.com app said hotel had buffet breakfast. They had waffles and cereal. Staff vacuumed the hallway at 3am. People were hanging out in their car play loud music right outside our window around 4. Would not recommend this location.

The pool was clean and very enjoyable. No shade at all, though. The breakfast was as minimum as possible and not very tasty.

Stayed 2 nights, both rooms were very nice and clean. Staff was friendly. Would stay again and recommend to others. Good breakfast.

Do not recommend staying here. The air conditioner in our room didn’t work. The remote for the TV didn’t work. Three trips to the front desk and they just kept trying batteries from other remotes in a drawer. We finally ended up with another one after we changed rooms. The phone in the room didn’t work properly to even call the front desk. There was no ice machine. They went in the back room and you could hear them chipping ice. She handed me the bucket about a fourth of the way full after she asked if I wanted a full bucket. The next time we got a big chunk that wouldn’t fit in a cup. There were dark stains several places on the sheets that made them look dirty. When I turned on the shower a bug crawled out of the drain. The breakfast buffet was a joke. A waffle maker, cold cereal, white bread to make toast and small individually wrapped muffins. No fruit or breakfast items you might expect on a ‘buffet’. It wasn’t a good continental breakfast let alone a buffet.

Staff was ok & gave us our 2 rooms side by side. Was with family-always look for full breakfast (as advertised) for convenience. This was the poorest excuse for breakfast as I’ve ever seen!! …coffee machine only gave coffee that looked like weak tea—mild was sour—must have used same milk for waffles -horrible & not eatable—no danish, fruit or anything else. So we went to McDonalds. Will N O T stay here ever again!

Very friendly staff, Hotel is dated. Friday night and the vending machines were pretty empty and nothing really close to snack on. Internet was in and out. All in all it was a place to get cleaned up relax and get some rest. The ONLY bad thing was the in-room and breakfast area coffee was Horrible! The breakfast bar with Texas shaped waffles were the best.

On the bed, only one thin bed sheet was provided. The pictures on the website show a full hot breakfast…this is a lie, only eggs are provided. Customer service is lacking…not very friendly. I won’t be coming back.

The breakfast was disappointing.