Preston Suites by IHG

The carpets needed cleaning and the back door to get in the building wasn't reading the key card.

The only entrance to the property is at the front door. Need to fix that so you’re able to get in the property through all access doors.

Access door by elevator would not close.

We had no hot water. Called the front desk and she was unconcerned. Said there was nothing she could do about it. Hotel showed lots of signs of wear and tear. Needs to upgrade. Not up to courtyard standards.

Staff was rude. No running water at times.

The elevator was shut down by the fire marshal. The hotel smelled like weed.

My husband and I arrived around 9pm to check in, after attending funeral visitation services and dinner with family and friends. The receptionist advised there was no hot water in some rooms, and she couldn't get hold of the maintenance guy. There was another guy dressed very casually that she was trying to get to check, and he had an attitude. So she took me up to check the room. The water was luke warm and not getting any warmer, also, the tub had a dark ring around the bottom. She felt it, assured me it wasn't dirt, just wear and tear. We cancelled, with no penalty but had to find another hotel in the middle of the night.

The stay was not what we thought it was the pool was out of commission

The property needs renovation. Bathtub old and wore; bedroom carpet old and a little smelly; hall carpet wore, soiled, and dirty. Back door entrance does not close completely; not safe. You have to go back to pull it shut.

Receptionists were great and the lobby and room were in good coy. However, the corridors were in poor condition with dirty sheets and towels on the floor! The pool was closed!

Extremely Disappointing Stay - Avoid This Hotel! I recently stayed at this hotel and was thoroughly shocked by the lack of professionalism and cleanliness. Upon checking in, I was greeted by a woman at the front desk who seemed utterly disrespectful and unprofessional. She was eating her own nails while handling check-in, which was off-putting. To make matters worse, I was assigned to a room that was already occupied. I was taken aback when I opened the door and encountered a man who asked if I needed any help. This was incredibly awkward and unacceptable. The breakfast area is just as disappointing. The staff there completely ignored me, which was baffling given that I was only looking for a quick bite. It felt as though my presence was not even acknowledged. The overall cleanliness of the hotel left much to be desired. I developed a stuffy nose during my stay and had to take medication for headaches caused by the poor quality of the bed, which was terribly uncomfortable. I truly wonder about the management and what standards they have in place for their staff and property. By all means, avoid this hotel! I would not recommend staying here even if they offered a pay.

Carpet throughout hotel very old and stained. Blood stains on carpet in room.

My room smelled like mildew, and I had mold in the bathroom. For the rate that was charged I got a 1 star experience.

The carpet traffic lanes within the hotel are horrible. It should not take Marriott much to hire a steam cleaner to come in and do a deep clean of the carpets. I frequent Marriott hotels and this one was indeed the worst I have seen in many years. Please get the carpets cleaned soon.

The halls smelled terrible. The room smelled bad too. Carpets were filthy. Staff was amazing.

Rooms were old, dirty and nasty. Hallways were dirty and smelled with old carpet. Felt uncomfortable my entire stay. Only reason I didn't leave was because room was previously paid for.

The smell of mold was overpowering. Our daughter’s room had dirty, wet sheets. Never staying here again.

I didn’t stay I checked into my room that smelled of mildew mold and musty carpet so pungent it made you tear up. I asked for another room the second room was the same. There an issue throughout the hotel with flooding of some sort there were buckets and debris everywhere the wall paper was buckled and the housekeeping staff were using air freshener to mask the smell. I asked to cancel my room I was told I could I went to retrieve my family returned and asked for a refund and I was told I would be refunded for the room.

I was shocked this was a Marriott property. The carpet in the room just felt damp and slimy and there was a horrible musty, and hopefully not mold, sent in the room. Air conditioner vents had black on them. Who knows what it was.

The room was good. The bathroom had a blue towel on the curtain rod when I went to open it. I put on the ground. Housekeeping didn’t move it when they cleaned the next day. The hallway carpet was old and dirty. You can tell the parts they cleaned and the parts they didn’t.

Desk chair broken, TV did not work

The phone number to the hotel doesn’t work, no one answers. Also our in-room tv didn’t work and the in-room phone was disconnected so we couldn’t call the front desk to ask for help. The “bistro” flatbread was just a frozen pizza and they didn’t give me my chicken with my Caesar salad.

Broken refrigerator Broken in room phone No Monday housekeeping Issues not addressed

The shower head has a bad leak and spray the water over to the floor . No coffee in the morning in Lobby

Initially did not get the ADA room I reserved. I was told the ADA rooms were already booked. I was them assigned to a regular room only to discover the phone nor the TV worked. I complained to the front desk and she miraculously found an ADA room to put us in. The beds were very uncomfortable…lumpy and uneven. The lighting in the bathroom was dim almost dark. At least the shower was ADA perfect with several grab bars and a seat. I would be very reluctant to stay at this Courtyard Marriott in the future.

Carpet was filthy throughout- especially the halls. Very disgusting. Carpets in rooms were mildly better but had to wear shoes even in the rooms. Beds were very comfortable and showers had great water pressure and the water was nice and hot.

This was an extremely run down Marriott property. I rented 2 rooms, one room AC did not work and it was about 8- degrees in the room. Both were dirty and outdated. We used the gym on site, and it was fine. I would not recommend this property.

My stay was amazing! The room was clean and the bed was very comfy! The whole room was nice! Will definitely stay here again!

To much noise from room above sounds like moving furniture

We were moved to 3 rooms. The first wasn’t what I booked, the second had BLACK MOLD all over the ceiling and a broken window railing that could have killed my child and all the exits except the front entrance are not working, they’re locked from the outside with broken key pads

Extremely Disappointing Stay - Avoid This Hotel! I recently stayed at this hotel and was thoroughly shocked by the lack of professionalism and cleanliness. Upon checking in, I was greeted by a woman at the front desk who seemed utterly disrespectful and unprofessional. She was eating her own nails while handling check-in, which was off-putting. To make matters worse, I was assigned to a room that was already occupied. I was taken aback when I opened the door and encountered a man who asked if I needed any help. This was incredibly awkward and unacceptable. The breakfast area is just as disappointing. The staff there completely ignored me, which was baffling given that I was only looking for a quick bite. It felt as though my presence was not even acknowledged. The overall cleanliness of the hotel left much to be desired. I developed a stuffy nose during my stay and had to take medication for headaches caused by the poor quality of the bed, which was terribly uncomfortable. I truly wonder about the management and what standards they have in place for their staff and property. By all means, avoid this hotel! I would not recommend staying here even if they offered a pay.

Nice hotel. Good location. Staff was excellent

Not replying from customer support

Hotels.com messed up and gave us a double room and there were none. Manager and check in clerk was very nice and gave us two rooms for no extra charge. Hotel itself needs a major redo. Nasty, moldy smelling.

Staff was rude. No running water at times.

All the above the staff at the front desk made me feel right at home even when I woke in the middle of the night hungry and needing a midnight snack the friendly staff helped me cook my meal and was so patient with me and

When i arrived the room had a bad smell and the clerk who worked sunday afternoon moved me with no problems

The customer service was excellent. I would definitely go back again. Thank you. Dr. Emory Andrews.

Everything was great. Customer service was top tier.

They did not have my reservation.Clerk did not have any idea what to do.Bad!!

This was a very nice stay. I never once felt unsafe while my family was staying. Everything was very clean and sanitized. Would 10/10 recommend.

Nice hotel. Good location. Staff was excellent

My wife and I always stay at the Courtyard when we visit Montgomery, which is many many time per year. This recent visit made us question continuing using this hotel. This time the room smelled old damp and musty. The shower and the sink drained incredibly slow and the toilet had a light sewage smell coming from it( no one had used it yet). The ac I assume was doing the best it could since we couldn't tell what the setting were and it was very hot and humid on this weekend. We like the proximity of the Courtyard as it is closer the places we're going and our families. My only wish is that maintenance were a bit better, other than it a fine place to stay for a couple days.

Quiet even tho right next to highway we never heard it. Restaurant is so convenient, but it was hard to find the hours without asking staff.

Good dining options near the hotel.

Very nice staff, a nice and quite location.

Sketchy

The location was great for my travel. However, my room was not clean at all while I was there. I had to put the trash outside of the door for it to be picked up. Someone did come in on Thursday to get the towels out the bathroom that I used, but my bed wasn't made up not one day I was there.

Extremely Disappointing Stay - Avoid This Hotel! I recently stayed at this hotel and was thoroughly shocked by the lack of professionalism and cleanliness. Upon checking in, I was greeted by a woman at the front desk who seemed utterly disrespectful and unprofessional. She was eating her own nails while handling check-in, which was off-putting. To make matters worse, I was assigned to a room that was already occupied. I was taken aback when I opened the door and encountered a man who asked if I needed any help. This was incredibly awkward and unacceptable. The breakfast area is just as disappointing. The staff there completely ignored me, which was baffling given that I was only looking for a quick bite. It felt as though my presence was not even acknowledged. The overall cleanliness of the hotel left much to be desired. I developed a stuffy nose during my stay and had to take medication for headaches caused by the poor quality of the bed, which was terribly uncomfortable. I truly wonder about the management and what standards they have in place for their staff and property. By all means, avoid this hotel! I would not recommend staying here even if they offered a pay.

The phone number to the hotel doesn’t work, no one answers. Also our in-room tv didn’t work and the in-room phone was disconnected so we couldn’t call the front desk to ask for help. The “bistro” flatbread was just a frozen pizza and they didn’t give me my chicken with my Caesar salad.

I was not aware that we had to pay for breakfast. The entrance to the room was extremely narrow we could barely get the trolley with our bags in .

Didn't feel safe at the property. Staff was very unwelcoming. Room and hallways smelt damp and looked old, no breakfast or perks for being a marriott member. Room service broke my charging cord while cleaning

Quiet even tho right next to highway we never heard it. Restaurant is so convenient, but it was hard to find the hours without asking staff.

we were greeted with an insincere attitude from the woman at the desk. The room smelled musty the entire time even when we left the window/door open to let in fresh air. The food offerings were disappointing. The overall experience was one of disappointment because we expected so much more from Court by Marriott. The rest of our trip we did not go to another Courtyard.

Good dining options near the hotel.

The shower head has a bad leak and spray the water over to the floor . No coffee in the morning in Lobby

The front desk services are no existing, No drinks or anything at there pantry and no change for washing machines

Room had been lived in (not cleaned) and missing a refrigerator. I will say the staff graciously moved us to another room promptly and with much courtesy. There was no complimentary breakfast and no creamer for the in room coffee.