Name: Comfort Suites Salem-Roanoke I-81
Address: 100 Wildwood Road, Virginia, United States of America, Salem City County, US
Price range: US$79–US$305 per night
Rating: 7.98

What guests think

Across reviews of Comfort Suites Salem-Roanoke I-81, travelers praise friendly staff, a convenient location, spacious rooms, and a solid breakfast, while recurring complaints cite the indoor pool and hot tub being closed or cold, plus periodic maintenance or cleanliness issues.

Several note walkable groceries and eateries nearby, though the immediate area can feel a bit run-down. Best suited to road-trippers seeking convenience and value over amenity reliability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The indoor pool and hot tub are frequently unreliable—often closed or unheated—with reports of strong chlorine, dated or poorly maintained areas, and occasional towel shortages; a few guests enjoyed them when working. Parking can feel tight.

Related guest reviews

8

Vicki

27 Aug 2025

·

Stayed 1 night

easy on/off the highway, the welcome greeting at the desk was terrific, the facility overall was very clean, the pool area was very disappointing and a key element for my booking decision, the pool was murky, the entrance door was kept open with duct tape and the hot tub is closed for repairs

4

Kaitlyn

18 Feb 2025

·

Stayed 1 night

The hot tub was literally green and the pool was freezing , we had to physically mess with the tv cords to get the tv to work

6

Tiffany

24 Nov 2025

·

Stayed 1 night

Room was good, pool closed

8

William

20 Sept 2025

·

Stayed 1 night

Hot tub was closed. We had selected this hotel because it had a hot tub. Pool was too cold for us. Room and staff were nice.

8

Nasheed

7 Jul 2025

·

Stayed 1 night

Everything was nice, the pull out bed had stains on it and the hot tub was broken, the pool was also freezing like it shouldn’t have been available to public.. it might’ve been out of order as well. It was also really dark on the inside. The breakfast was great and hotel was quite and nice overall.

4

Steve

25 Jan 2025

·

Stayed 1 night

VERY disappointed! Reserved THREE rooms at this hotel because it was advertised as having an indoor pool. That was my main reason for the reserve was for the pool. We were traveling with 5 kids and got them all ready to go to the pool. Only to find out the water was ice cold! When questioning the staff they said they have ordered a part before Christmas. This should have been disclosed to me. I had specifically chose the pool as a must have amenity. When talking to the staff they said there was no way they could help us because I booked through a third party. I want an adjustment to my pay.

10

Diane

1 Sept 2025

·

Stayed 1 night

NO INSIDE HOT TUB EITHER IT WAS UNDER CONSTRUCTION OR BEING TAKEN OUT LIKE ADVERTISED AND POOL WAS INSIDE AS WELL BUT NOT HEATED AS ADVERTISED!!! The whole reason for the choice of that motel…. A true bummer, everything else was great and lady at front desk was very nice

10

Patrick

12 Apr 2025

·

Stayed 2 nights

Excellent staff, super clean room, awesome hot tub. Will definitely stay here again if I'm going to bring the area.

10

Kelly

17 Nov 2025

·

Stayed 3 nights

Bed was comfortable. Breakfast provided was filling with a variety of hot and cold options. Staff were super friendly. Only downfall was that when I booked the room, the pool and hot tub were advertised as open on hotels.com and when I got there it was closed.

4

Richard

14 Jan 2024

·

Stayed 1 night

Hot tub was out of order and the indoor pool was in an all seas on room that was not heated. Kids didn’t care for their stay.

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Cleanliness

Many guests report clean rooms, but several mention mildew or mold in bathrooms, odors or ants, and stained pull-out mattresses; housekeeping requests are sometimes missed.

Related guest reviews

10

Trina

17 May 2025

·

Stayed 1 night

The room had ants and the bathroom had black mold in the corners. We had to go back to the front desk and change rooms. Still saw a few ants in the next rooom. We checked out immediately the next morning as we were only in town for a graduation.

8

douglas

2 Oct 2025

·

Stayed 1 night

Clean. Staff was super nice and helpful.

10

Kristen

8 Aug 2025

·

Stayed 1 night

We only stayed one night on our way through to TN but it was comfortable, welcoming and convenient. Staff was very friendly. Breakfast was good. My only complaint was the pull out couch was dirty. Looks like somone spilled something on the mattress and there were crumbsso and no sheets on it so my son opted to sleep lwith us.

8

Lisa

15 Apr 2025

·

Stayed 1 night

The good: Check in and check out was efficient. Beds and pillows were comfortable. Breakfast was decent. The bad: The room smelled a little like mildew. The shower was not fully cleaned- there was still hair from the last person on the wall! The pool was ice cold.

6

James

23 Jun 2025

·

Stayed 2 nights

Just ok, the room looked clean, but didn’t feel clean. The pullout couch had a urine stain on it with no sheets or blankets for the pullout couch. We booked five of us for check-in but they only suppled us with three towels and three wash clothes . With five of us washing up the bathroom steam very fast with no ventilation or windows . it wasn’t just our type of room. I give it three stars because it was good for one night, by the way, we did check out one day early and lost paid room day because we wasn’t really happy.

10

Betty

24 Sept 2025

·

Stayed 1 night

This was a quick overnight trip with friends to attend a concert. We were given rooms right next to each other, which was great. Staff was courteous and helpful, the rooms were very clean, the breakfast options were good, and the location was convenient. This was our second time booking this hotel, and I'm sure there will be more in the future!

2

Barb

28 Jul 2025

·

Stayed 1 night

The first room they offered had a reoccurring leak on carpet from air conditioner. The room smelled BAD. Sticky, dirty, NASTY

10

Bhavinkumar

31 Jul 2025

·

Stayed 1 night

Great property to stay. Very clean and nice staff.

8

Dana

27 Jun 2025

·

Stayed 3 nights

The staff was very friendly and helpful. We did ask for our room to be cleaned after our 2nd night but they didn’t seem to write it down and so it didn’t get done.

6

Eric

2 Jun 2023

·

Stayed 2 nights

I got a dirty room hair all around toilet and toothpaste on wall they gave me a new room other than that it was fine

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Rooms

Rooms are generally spacious with comfortable beds and useful layouts, but some experienced noisy or faulty A/C, dated fixtures or TV issues, and occasional hallway or neighbor noise.

Related guest reviews

6

Kristina

15 Jul 2023

·

Stayed 1 night

Key lock didn’t work and had to change rooms. No liens in room for pull out sofa. Shower was old and needing a lot of repair. But the bed was very comfortable and staff were great. We just stayed just the night as we were passing through..

8

Mildret

27 Apr 2025

·

Stayed 2 nights

Friends weekend getaway. For the price was good. Staff was very nice from the cleaning crew to front desk. Breakfast was surprisingly decent. Bed was comfortable but air conditioning was noisy. Thank you. We felt safe and welcome. See you in a few months. Will say with you guys again.

10

Anthony

26 Aug 2025

·

Stayed 1 night

Liked the size of the suite

8

Carol

29 Sept 2025

·

Stayed 1 night

Only problem was the air conditioner didnt work. It was old while the rest of the room was updated and nice and spacious. We had to change rooms. Beds were great.

4

Michael

5 Sept 2023

·

Stayed 2 nights

Just wasn't the most pleasant stay. The shower had little water pressure; due to the fact it was spraying out of the bath faucet rather than the shower head. It had a slow drain so, by the time I was done with my shower I was ankle deep in water. You couldn't change the TV to HDMI it was stuck on cable. So, I couldn't watch the shows I wanted to watch on Netflix or any other app. Doesn't seem like much but I was at a different hotel the night before in another city and it was much more pleasant. Would not reccommend this location.

6

charles

11 May 2025

·

Stayed 2 nights

Analog TV in room, not HDTV (are you kidding me?) Oh, but there was HDTV in the lobby. No phone in room to call front desk or request wake-up call. Clock/radio in room was impossible to operate...would need the instruction manuel to figure it out. No exhaust fan in bathroom to help alleviate steam. AC unit worked, but had to "trick it" to blow cool air. I will never stay at this Comfort Inn again.

10

Jill

6 Dec 2024

·

Stayed 1 night

Big comfortable room

8

Lance

15 Oct 2025

·

Stayed 1 night

We came in about 9:00 pm so got 330 way down the hall and no king beds available. The air conditioner was very noisy with metal ringing sound when cooling kicked in and we could not sleep. The nice gentleman at the deck allowed us to move to 332 with better air but either next door or across the hall there was a party very loud and lot of slamming of doors. We went to bed around 11:00 - 11:30 with a loud sound machine to driwn out the noise. Also, not sure why breakfast ends at 9:00 am and not 9:30 or 10:00 like other Comfort Suites and Inns.

10

Jennifer

24 Jul 2023

·

Stayed 1 night

Easy to get to from I-81. Liked the room setup with 2 double beds and 1 sleeper sofa.

8

Jennifer

24 Jul 2023

·

Stayed 1 night

Conveniently located off I-81. Spacious room with 2 double beds and sleeper sofa.

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Service

Service is often described as friendly and accommodating, with several standout staff mentions. However, some reviews cite rude or unavailable front desk staff, ADA missteps, and reservation, key-card, or billing frustrations.

Related guest reviews

4

Brian

22 Sept 2024

·

Stayed 2 nights

Arrived on check in day approximately 4 hours before check in. I didn’t expect a room to be ready but I noticed only 2 other vehicles in the large parking lot. The front desk employee was extremely rude and told me under no circumstances could I check in before 3pm. I asked if I could use the pool before the 3pm check in and she told me I wasn’t allowed to use the pool either. There was no one in the pool as I viewed from the lobby. Room was fine but the employee was extremely rude.

2

ROSE

22 Mar 2023

·

Stayed 1 night

There was no attendant at the front desk for 30 minutes, and when she showed up she did not even apologize. The ladies at the check out were excellent.

10

August

24 May 2023

·

Stayed 1 night

The receptionist when we checked in, Audra, was phenomenal-- incredibly polite and helpful and made check-in while driving cross country smooth and easy. The next morning, with different front staff, an attempt was made by breakfast room staff to deny my travel partner's service dog entry on the basis of it being a dog, despite being task-trained to mitigate her disability, so more education on the Americans with Disabilities Act and service dogs' rights is necessary overall (again, Audra, the front desk person at night was knowledgeable, polite, and friendly).

10

Lynn P

3 Oct 2025

·

Stayed 1 night

Tim at the front desk was wonderful. He was friendly and very helpful. The room was nice and clean and we had a wonderful breakfast of fresh scrambled eggs, and sausage. The only negative which really was not their fault was the building had been struck by lightning the week before, so the Jacuzzi wasn’t working I don’t view that as a problem that could happen to anyone. I would recommend this place to anyone

10

Andrew

26 Oct 2024

·

Stayed 1 night

DEE was AMAZING! We had 8 baseball kids stay at the hotel & she made sure we were all satisfied during our stay. The hotel was clean, & breakfast was fresh.

10

C Elaine

21 Oct 2024

·

Stayed 2 nights

I have been checking info this properly every 4-6 weeks for nearly 3 years, the young lady who checked us is was incredible!! Dee, apparently she's only been there a short time but she made our stay feel like we were with family

4

James

25 Aug 2024

·

Stayed 1 night

The check in was awful. He gave me the wrong room number. He was rude. Never stay there again.

10

Betty

24 Sept 2025

·

Stayed 1 night

This was a quick overnight trip with friends to attend a concert. We were given rooms right next to each other, which was great. Staff was courteous and helpful, the rooms were very clean, the breakfast options were good, and the location was convenient. This was our second time booking this hotel, and I'm sure there will be more in the future!

10

tara

3 Jun 2025

·

Stayed 1 night

Excellent over night stay and staff was very friendly and attentive!

10

Sam

30 Dec 2025

·

Stayed 2 nights

Staff where nice and very friendly

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Location

Walkable groceries and dining nearby and easy access to I-81 and downtown Roanoke are positives. A few guests felt the immediate area looked run-down or sketchy.

Related guest reviews

10

Amanda

18 Aug 2024

·

Stayed 2 nights

This hotel is located close to the highway and the downtown. The rooms are nice and clean. The staff was friendly and helpful.

10

Dianne

27 Jul 2025

·

Stayed 3 nights

We stayed at this hotel for 3 nights as it was between my two sisters' homes, one in Roanoke and one in Elliston. We liked the spacious rooms with a couch f, microwave, and refridgerator. We loved being across the street from Angelle's. We had dinner one night and brunch another day. My husband could walk to the Food Lion for snacks.

10

Kim

14 Jun 2025

·

Stayed 1 night

The hotel staff was very friendly, but the area around the property was rundown looking

8

Kate

2 Aug 2025

·

Stayed 1 night

Great location to highway.

10

Lisa

20 Aug 2025

·

Stayed 1 night

Convenient to highway. Nice restaurants in downtown area not far from hotel.

8

Amy

14 Aug 2025

·

Stayed 1 night

This was a convenient location off I-81 as we were staying over for a night along our long trip. The room accommodated our party of 6. The continental breakfast was good.

8

Danielle

4 Mar 2023

·

Stayed 1 night

When we arrived, we needed to walk our dog before settling in. We walked the perimeter of the parking lot and noticed some homeless people's makeshift tents about 20 feet into the woods. It made us a little uncomfortable. It also made me think about leaving my car in the parking lot. We did not experience any bad issues fortunately.

8

Frederick

31 Dec 2023

·

Stayed 1 night

nice, clean, convenient to highway and "gasup", meals

8

Katherine

1 Jul 2025

·

Stayed 1 night

Nice hot tub but pool area is dated. Room was spacious, clean, quiet, and comfortable. Area around hotel was kind of gross - dollar general and DQ, nothing nice.

10

Donna

25 Jul 2025

·

Stayed 1 night

It was very clean, a nice breakfast and close to the interstate.

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Dining

Breakfast is generally good with a decent variety of hot and cold items. Some noted average quality, an early end time, crowding at the waffle maker, or a missed service day.

Related guest reviews

10

Anna

10 Dec 2024

·

Stayed 1 night

Great place to stay. Clean and comfortable. Good breakfast.

10

Kristen

8 Aug 2025

·

Stayed 1 night

We only stayed one night on our way through to TN but it was comfortable, welcoming and convenient. Staff was very friendly. Breakfast was good. My only complaint was the pull out couch was dirty. Looks like somone spilled something on the mattress and there were crumbsso and no sheets on it so my son opted to sleep lwith us.

8

Amy

14 Aug 2025

·

Stayed 1 night

This was a convenient location off I-81 as we were staying over for a night along our long trip. The room accommodated our party of 6. The continental breakfast was good.

2

Amber

25 Dec 2022

·

Stayed 2 nights

The lobby and hallways were freezing, the heat wouldn't shut off in the room, the heated pool was maybe 60° if we were lucky. There was no breakfast served the last day of stay and the fridge in our room went out and we lost $40 of food and the hotel staff did nothing

6

Ken

22 May 2024

·

Stayed 2 nights

The place is clean, but showing its age, needs some maintenance. Staff was helpful, but not friendly. Breakfast was not great, limited choice and quality was suspect. Average for the price.

10

Alissha

11 Jun 2025

·

Stayed 1 night

Beds were very comfy. Breakfast was delicious

8

Lance

15 Oct 2025

·

Stayed 1 night

We came in about 9:00 pm so got 330 way down the hall and no king beds available. The air conditioner was very noisy with metal ringing sound when cooling kicked in and we could not sleep. The nice gentleman at the deck allowed us to move to 332 with better air but either next door or across the hall there was a party very loud and lot of slamming of doors. We went to bed around 11:00 - 11:30 with a loud sound machine to driwn out the noise. Also, not sure why breakfast ends at 9:00 am and not 9:30 or 10:00 like other Comfort Suites and Inns.

10

Kelly

17 Nov 2025

·

Stayed 3 nights

Bed was comfortable. Breakfast provided was filling with a variety of hot and cold options. Staff were super friendly. Only downfall was that when I booked the room, the pool and hot tub were advertised as open on hotels.com and when I got there it was closed.

10

Toni

7 Jul 2024

·

Stayed 1 night

Great stopover spot, super nice front desk staff and good breakfast

10

Gwendolyn

26 Oct 2024

·

Stayed 1 night

It was a great room for a business trip. The only complaint was that breakfast was only OKAYISH.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$75
February	US$76
March	US$93
April	US$90
May	US$120
June	US$90
July	US$93
August	US$100
September	US$109
October	US$103
November	US$96
December	US$78

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $88	17 $99	18 $96	19 $95
20 $81	21 $92	22 $84	23 $84	24 $84	25 $161	26 $161
27 $82	28 $84	29 $83	30 $86

Su	Mo	Tu	We	Th	Fr	Sa
				1 $228	2	3
4 $79	5 $85	6 $84	7 $87	8 $85	9 $108	10 $111
11 $80	12 $82	13 $84	14 $83	15 $88	16 $305	17 $305
18 $81	19 $83	20 $85	21 $84	22 $83	23 $99	24 $96
25 $79	26 $85	27 $82	28 $82	29 $81	30 $91	31 $92

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite

Suite, Accessible

Suite, Multiple Beds, Accessible

Suite, 1 King Bed with Sofa Bed

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Comfort Suites Salem-Roanoke I-81

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Prices for upcoming dates