Holiday Inn Resort Phuket Surin Beach by IHG
From
$68
/ night
Select dates to see prices and availability
From
$68
/ night
About this property
Treat yourself with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, a waterslide, and a 24-hour fitness center. Additional features at this hotel include complimen...
Amenities
Treat yourself with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, a waterslide, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Business amenities
Featured amenities include limo/town car service, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Dining
Enjoy international cuisine at Asia Alive, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.
Rooms
Make yourself at home in one of the 255 guestrooms featuring refrigerators and LCD televisions. Rooms have private balconies. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers.
Location
When you stay at Holiday Inn Resort Phuket Surin Beach by IHG in Choeng Thale, you'll be near the beach, within a 15-minute walk of Bang Tao Beach and Surin Beach. This family-friendly hotel is 2.1 mi (3.4 km) from Kamala Beach and 8.1 mi (13 km) from Patong Beach.
What's nearby
Surin Beach(0.3 miles)
Pansea Beach(0.5 miles)
The Plaza Surin(0.5 miles)
Bang Tao Beach(0.8 miles)
Laem Singh Beach(1.1 miles)
Bang-Tao Night Market(2.2 miles)
Kamala Beach(2.3 miles)
Tsunami Memorial(2.7 miles)
Boat Avenue Mall Phuket(2.8 miles)
Porto de Phuket(3 miles)
Laguna Phuket Golf Club(3 miles)
Big C Market Kamala(3.1 miles)
Blue Tree(3.7 miles)
Hua Beach(4.4 miles)
Kalim Beach(6.7 miles)
The nearest major airport is Phuket Intl. Airport (HKT)(14.1 miles)
Parking
Airport shuttle
Restaurant
Swimming pool
Room Service
Tour Desk
Location
106/27 Moo 3, Surin Beach, Choeng Thale, Thailand
Surin Beach (0.3 miles)
Pansea Beach (0.5 miles)
The Plaza Surin (0.5 miles)
Bang Tao Beach (0.8 miles)
Laem Singh Beach (1.1 miles)
Bang-Tao Night Market (2.2 miles)
Room options
7
Standard Room, 2 Twin Beds
2 Twin Beds
Sleeps 3
356 ft²
BalconyAir ConditioningWi-Fi (Free)Refrigerator
14
Suite, Multiple Beds
1 King Bed
and 1 Bunk Bed
Sleeps 3
603 ft²
BalconyAir ConditioningWi-Fi (Free)Refrigerator
10
Standard Room
2 Twin Beds
Sleeps 2
356 ft²
BalconyAir ConditioningWi-Fi (Free)Refrigerator
9
Family Room, Multiple Beds
1 King Bed
and 1 Bunk Bed
Sleeps 2
344 ft²
BalconyAir ConditioningWi-Fi (Free)Refrigerator
8
Suite, 1 King Bed
1 King Bed
Sleeps 3
603 ft²
BalconyAir ConditioningWi-Fi (Free)Refrigerator
11
Family Room, Multiple Beds
1 King Bed
and 1 Bunk Bed
Sleeps 2
603 ft²
BalconyAir ConditioningWi-Fi (Free)Refrigerator
9
Standard Room, 1 King Bed
1 King Bed
Sleeps 3
356 ft²
BalconyAir ConditioningWi-Fi (Free)Refrigerator
Guest reviews of Holiday Inn Resort Phuket Surin Beach by IHG
7.5
Good
Based on 1,420 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At Holiday Inn Resort Phuket Surin Beach by IHG, travelers consistently highlight a family-friendly setup with pools, slides and kids activities, a walkable location near Surin Beach, and kind staff, alongside dated facilities and intermittent maintenance or cleanliness problems.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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What guests think
At Holiday Inn Resort Phuket Surin Beach by IHG, travelers consistently highlight a family-friendly setup with pools, slides and kids activities, a walkable location near Surin Beach, and kind staff, alongside dated facilities and intermittent maintenance or cleanliness problems.
Breakfast quality varies widely, and many guests find on-site food and drinks overpriced. Rooms range from spacious to small and feel dated; several note hard beds, weak AC or hot water, and occasional musty smells. Overall, it suits families seeking activities on site more than travelers prioritizing modern polish.
Facilities
Cleanliness
Rooms
Service
Location
Dining
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Family facilities—pools with water slides and a kids club—are a standout, with some noting a fitness room and movie/gaming spaces. Multiple reviews say the pools and equipment feel worn and would benefit from maintenance or renovation.
Related guest reviews
10
Harmony M
Jun 13, 2024
·
Stayed 2 nights
Staff were super nice. Room was fine for us as we were out all day and only slept there. Resort is nice and pool is good. The AC was really good :) a good option for a cheap place to stay. Place would be great for kids as had a lot of activities and 2 big water slides into the pool.
Staff were super nice. Room was fine for us as we were out all day and only slept there. Resort is nice and pool is good. The AC was really good :) a good option for a cheap place to stay. Place would be great for kids as had a lot of activities and 2 big water slides into the pool.
8
Karoline
Jan 11, 2025
·
Stayed 6 nights
Wonderfull stay, very good breakfast buffet. The staff was so Nice and friendly towards our kids. The hotel has a newly renovated restaurant, fitness room, movie theatre, teenage gaming room, beautiful landscape, and clean and simple Roms. However the pool needs renovation!!!
Wonderfull stay, very good breakfast buffet. The staff was so Nice and friendly towards our kids. The hotel has a newly renovated restaurant, fitness room, movie theatre, teenage gaming room, beautiful landscape, and clean and simple Roms. However the pool needs renovation!!!
8
Sirpa
Oct 13, 2025
·
Stayed 3 nights
I stayed 3 nights in hotel with my 3 children. Staff was really friendly and helpful. We had a cockroach problem in the first evening, and luckily we had chance to change the room. Rooms were big and ok, little bit aged already. And the smell in the rooms were like cellar smell. Breakfast was super good, many options for everyone. I liked the most fresh fruits and especially those omelets and fried eggs, whitch were made on front of me. Tasted so good! Swimming area was also nice, and not so crowded. We had nice stay!
I stayed 3 nights in hotel with my 3 children. Staff was really friendly and helpful. We had a cockroach problem in the first evening, and luckily we had chance to change the room. Rooms were big and ok, little bit aged already. And the smell in the rooms were like cellar smell. Breakfast was super good, many options for everyone. I liked the most fresh fruits and especially those omelets and fried eggs, whitch were made on front of me. Tasted so good! Swimming area was also nice, and not so crowded. We had nice stay!
6
David
Apr 20, 2024
·
Preis Leistung ist hier völlig in Ordnung. Wir waren bis auf Kleinigkeiten zufrieden. Das Personal ist immer bemüht es den Gästen recht zu machen. Kinder Animation ist auch absolut Top. Leider muss man aber sagen das die Pool Anlage schon sehr in die Jahre gekommen ist und dringend Saniert werden müsste. Absolute Verletzungsgefahr für Kinder. Die Preise fürs Essen im Hotel, sind auch Wucher. Da lieber direkt nach draußen gehen. Viele Gäste, die meinen sich nicht an Regeln halten zu müssen... schade das dass Personal da nicht blickig ist wenn abends bis in die Puppen im Pool gefeiert wird. Ungünstig für ein auf Kinder ausgelegtes Hotel welche da eigentlich schlafen wollen.
Preis Leistung ist hier völlig in Ordnung. Wir waren bis auf Kleinigkeiten zufrieden. Das Personal ist immer bemüht es den Gästen recht zu machen. Kinder Animation ist auch absolut Top. Leider muss man aber sagen das die Pool Anlage schon sehr in die Jahre gekommen ist und dringend Saniert werden müsste. Absolute Verletzungsgefahr für Kinder. Die Preise fürs Essen im Hotel, sind auch Wucher. Da lieber direkt nach draußen gehen. Viele Gäste, die meinen sich nicht an Regeln halten zu müssen... schade das dass Personal da nicht blickig ist wenn abends bis in die Puppen im Pool gefeiert wird. Ungünstig für ein auf Kinder ausgelegtes Hotel welche da eigentlich schlafen wollen.
10
Quang Vinh
Sep 12, 2024
·
Stayed 5 nights
Quiet location suitable for families. Good facilities like pool, kids club etc for young kids.
Quiet location suitable for families. Good facilities like pool, kids club etc for young kids.
10
Joel
Jul 11, 2025
·
Stayed 3 nights
Great for kids. The staff are absolutely fabulous with kids and the activities are fantastic. Kob, Wee and Champion thank you. The only downside is the cost of food and drinks. We travelled a few weeks in Thailand so we knew resort prices. Sorry but it was beyond a joke. Apart from that we had a great time and if you have kids it great
Great for kids. The staff are absolutely fabulous with kids and the activities are fantastic. Kob, Wee and Champion thank you. The only downside is the cost of food and drinks. We travelled a few weeks in Thailand so we knew resort prices. Sorry but it was beyond a joke. Apart from that we had a great time and if you have kids it great
6
kimmo
Jan 20, 2025
·
Stayed 14 nights
A family friendly hotel with very well suited pools for children (shallow water) and water slides our kids enjoyed very much. Inner yard was nice with lots of trees and green, but limited space for playing games or other activities. Baby sitting at the kids club (from 3 years onwards) was a really positive surprise and older kids enjoyed the Hideout with its Playstation 4 consoles and table soccer. Our group stayed in 6 different rooms of which all but one required repairs and maintenance as we checked in (glogged sinks and toilets, broken fixed furniture, burned light bulps), which were fixed during the same day after couple of calls to the reception. Breakfast buffet had lots of stock outs and required a lot of waiting in the beginning, but after we managed to get the restaurant manager to see the situation himself, it was substantially improved. Service in the restaurants and bars was always friendly and always slow. Free meals and drinks for kids when parents eat was great! There is a short walk to the Surin Beach through construction site and small shops around the corner.
A family friendly hotel with very well suited pools for children (shallow water) and water slides our kids enjoyed very much. Inner yard was nice with lots of trees and green, but limited space for playing games or other activities. Baby sitting at the kids club (from 3 years onwards) was a really positive surprise and older kids enjoyed the Hideout with its Playstation 4 consoles and table soccer. Our group stayed in 6 different rooms of which all but one required repairs and maintenance as we checked in (glogged sinks and toilets, broken fixed furniture, burned light bulps), which were fixed during the same day after couple of calls to the reception. Breakfast buffet had lots of stock outs and required a lot of waiting in the beginning, but after we managed to get the restaurant manager to see the situation himself, it was substantially improved. Service in the restaurants and bars was always friendly and always slow. Free meals and drinks for kids when parents eat was great! There is a short walk to the Surin Beach through construction site and small shops around the corner.
8
Kathryn
Apr 9, 2024
·
Stayed 4 nights
This is a solid hotel with friendly staff. However it was quite difficult to make a reservation for an airport shuttle and a more enhanced safeguarding protocols for the kids club would make this an excellent stay (buzzer to contact parents, listing allergies during kids club registration etc). The rooms were a little tired but for the price it was fine. There were some room renovations so upgrading is ongoing. The ‘kids eat free’ makes this a very affordable stay and the quality of food was good also. My girls loved the kids club especially the staff who were awesome, mini disco, foam party, water slides and I would absolutely stay here again.
This is a solid hotel with friendly staff. However it was quite difficult to make a reservation for an airport shuttle and a more enhanced safeguarding protocols for the kids club would make this an excellent stay (buzzer to contact parents, listing allergies during kids club registration etc). The rooms were a little tired but for the price it was fine. There were some room renovations so upgrading is ongoing. The ‘kids eat free’ makes this a very affordable stay and the quality of food was good also. My girls loved the kids club especially the staff who were awesome, mini disco, foam party, water slides and I would absolutely stay here again.
2
maja
Mar 2, 2024
·
Stayed 1 night
Mögliga rum och sängar till barnen som inte gick att sova i pga, inte säkra. Stökig och snål frukost. Ofräscha pooler och slitet. Underbar personal.
Mögliga rum och sängar till barnen som inte gick att sova i pga, inte säkra. Stökig och snål frukost. Ofräscha pooler och slitet. Underbar personal.
2
Angie
Mar 21, 2025
·
Stayed 6 nights
This property was nothing like the pictures! False advertisement is illegal! The property was dirty, mold in the bathrooms, floors were stained and not well kept at all, old and rundown. Giant roaches were everywhere on the first floor and near the pool. Pool was disgusting. The pool slides were old and not in use. I walked into the room and thought I walked into the wrong room. There were rundown faded princes blankets on the couch. TV’s were on and the room had a connecting door that did not even lock properly. Very disappointed!! I did not stay I checked right out and they would not even refund me. I took my chances and headed to Patong to look for a room there. Luckily I was able to find availability at a much nicer place for half the price!
This property was nothing like the pictures! False advertisement is illegal! The property was dirty, mold in the bathrooms, floors were stained and not well kept at all, old and rundown. Giant roaches were everywhere on the first floor and near the pool. Pool was disgusting. The pool slides were old and not in use. I walked into the room and thought I walked into the wrong room. There were rundown faded princes blankets on the couch. TV’s were on and the room had a connecting door that did not even lock properly. Very disappointed!! I did not stay I checked right out and they would not even refund me. I took my chances and headed to Patong to look for a room there. Luckily I was able to find availability at a much nicer place for half the price!
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness and housekeeping are inconsistent: reports range from well-kept areas to moldy or musty rooms, cockroaches, and dirty pools, plus late or uneven room cleaning. Bathroom issues like water leakage or splashing also appear.
Related guest reviews
6
Philippe J.
Mar 19, 2024
·
Stayed 14 nights
Prix des boissons et des menus plus du triple que les restaurants de la rue. Nettoyage de la salle de bains laisse à désirer, nettoyage de la chambre à 17.30 trop tard. L'accès à la plage est le parcours du combattant, les heures de prendre et déposer les linges de plage sont peu pratiques. Hormis la qualité des lits, rien ne nous encoragera à revenir dans cet hôtel.
Prix des boissons et des menus plus du triple que les restaurants de la rue. Nettoyage de la salle de bains laisse à désirer, nettoyage de la chambre à 17.30 trop tard. L'accès à la plage est le parcours du combattant, les heures de prendre et déposer les linges de plage sont peu pratiques. Hormis la qualité des lits, rien ne nous encoragera à revenir dans cet hôtel.
6
George A
Aug 26, 2024
·
Stayed 1 night
The staff was outstanding and very professional with guess services. The exterior of the property was well maintained.
The staff was outstanding and very professional with guess services. The exterior of the property was well maintained.
8
Sirpa
Oct 13, 2025
·
Stayed 3 nights
I stayed 3 nights in hotel with my 3 children. Staff was really friendly and helpful. We had a cockroach problem in the first evening, and luckily we had chance to change the room. Rooms were big and ok, little bit aged already. And the smell in the rooms were like cellar smell. Breakfast was super good, many options for everyone. I liked the most fresh fruits and especially those omelets and fried eggs, whitch were made on front of me. Tasted so good! Swimming area was also nice, and not so crowded. We had nice stay!
I stayed 3 nights in hotel with my 3 children. Staff was really friendly and helpful. We had a cockroach problem in the first evening, and luckily we had chance to change the room. Rooms were big and ok, little bit aged already. And the smell in the rooms were like cellar smell. Breakfast was super good, many options for everyone. I liked the most fresh fruits and especially those omelets and fried eggs, whitch were made on front of me. Tasted so good! Swimming area was also nice, and not so crowded. We had nice stay!
6
Richard
Jan 3, 2026
·
Stayed 7 nights
The shower was not great. We had to ask numerous times for toilet paper and soap refills. The house cleaning was never consistent; one day it was early morning, then the next it was after 18:00. The breakfast was sub-par. They should have more breakfast time items, rather than heavy dinner items on the menu.
The shower was not great. We had to ask numerous times for toilet paper and soap refills. The house cleaning was never consistent; one day it was early morning, then the next it was after 18:00. The breakfast was sub-par. They should have more breakfast time items, rather than heavy dinner items on the menu.
6
TASHIRO
Sep 6, 2025
·
Stayed 3 nights
ロビーの方やスタッフさんの対応はとても良かったです。部屋のシャワーが弱く、温いお湯しか出ないのが残念でした。海やプールで体が冷えてるので、熱いシャワーで温まりたかったです。シャワーの扉も謎に隙間があるので必ずトイレ側がびしょ濡れになります。 リゾート地なので自分で操作できるコインランドリールームがあればいいのになと思いました。プールの温度やスライダーはとても良く楽しかったです。 近くのスリンビーチは人も少なく、ゆっくりできていい時間が過ごせました。市街地に出るには少し遠いので、ゆっくり過ごしたい方にオススメかと思います。
ロビーの方やスタッフさんの対応はとても良かったです。部屋のシャワーが弱く、温いお湯しか出ないのが残念でした。海やプールで体が冷えてるので、熱いシャワーで温まりたかったです。シャワーの扉も謎に隙間があるので必ずトイレ側がびしょ濡れになります。 リゾート地なので自分で操作できるコインランドリールームがあればいいのになと思いました。プールの温度やスライダーはとても良く楽しかったです。 近くのスリンビーチは人も少なく、ゆっくりできていい時間が過ごせました。市街地に出るには少し遠いので、ゆっくり過ごしたい方にオススメかと思います。
10
Bharti
May 31, 2024
·
Stayed 3 nights
Excellent and well kept property near Surin beach. Rooms and beds are excellent. The pool area is amazing and staff is super friendly . We had awesome time here. Bfast menu is too good with so much variety. The only drawback was that location is far away from city and hard to reach downtown.
Excellent and well kept property near Surin beach. Rooms and beds are excellent. The pool area is amazing and staff is super friendly . We had awesome time here. Bfast menu is too good with so much variety. The only drawback was that location is far away from city and hard to reach downtown.
4
Phattharaporn
Jun 12, 2024
·
Stayed 3 nights
It does has nice pools. The breakfast was good and the staffs are nice. For a family room we booked, it was very small. We stayed at room 2119. I am not sure if it was the hotel or the property next door, but when we open the room door, it smelled like a septic tank is near by. Our hot water didn't work, asked multiple time, but it never got fix. I think my money could have been better spent somewhere else.
It does has nice pools. The breakfast was good and the staffs are nice. For a family room we booked, it was very small. We stayed at room 2119. I am not sure if it was the hotel or the property next door, but when we open the room door, it smelled like a septic tank is near by. Our hot water didn't work, asked multiple time, but it never got fix. I think my money could have been better spent somewhere else.
6
Pernille
Feb 18, 2026
·
Stayed 8 nights
Meget slidt hotel. Vores værelse lugtede meget jordslået, hvorfor vi fik et andet værelse.
Meget slidt hotel. Vores værelse lugtede meget jordslået, hvorfor vi fik et andet værelse.
2
maja
Mar 2, 2024
·
Stayed 1 night
Mögliga rum och sängar till barnen som inte gick att sova i pga, inte säkra. Stökig och snål frukost. Ofräscha pooler och slitet. Underbar personal.
Mögliga rum och sängar till barnen som inte gick att sova i pga, inte säkra. Stökig och snål frukost. Ofräscha pooler och slitet. Underbar personal.
2
Angie
Mar 21, 2025
·
Stayed 6 nights
This property was nothing like the pictures! False advertisement is illegal! The property was dirty, mold in the bathrooms, floors were stained and not well kept at all, old and rundown. Giant roaches were everywhere on the first floor and near the pool. Pool was disgusting. The pool slides were old and not in use. I walked into the room and thought I walked into the wrong room. There were rundown faded princes blankets on the couch. TV’s were on and the room had a connecting door that did not even lock properly. Very disappointed!! I did not stay I checked right out and they would not even refund me. I took my chances and headed to Patong to look for a room there. Luckily I was able to find availability at a much nicer place for half the price!
This property was nothing like the pictures! False advertisement is illegal! The property was dirty, mold in the bathrooms, floors were stained and not well kept at all, old and rundown. Giant roaches were everywhere on the first floor and near the pool. Pool was disgusting. The pool slides were old and not in use. I walked into the room and thought I walked into the wrong room. There were rundown faded princes blankets on the couch. TV’s were on and the room had a connecting door that did not even lock properly. Very disappointed!! I did not stay I checked right out and they would not even refund me. I took my chances and headed to Patong to look for a room there. Luckily I was able to find availability at a much nicer place for half the price!
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Room experiences vary widely: some are spacious and comfortable, others feel small or dated. Several guests mention hard or lumpy beds, weak AC or hot water, musty smells, and minor maintenance problems like a warm fridge.
Related guest reviews
8
Johanna
Jan 5, 2026
·
Stayed 10 nights
Frukosten var inte så varierande, samma varje dag. Sängarna var stenhårda Men ett bra hotell för barnfamiljer
Frukosten var inte så varierande, samma varje dag. Sängarna var stenhårda Men ett bra hotell för barnfamiljer
8
Jane
Jan 18, 2025
·
Stayed 3 nights
The hotel was great, the staff were lovely and very helpful. Taxi rank opposite was a great help! We preferred the rests shops and nightlife in Kamala which was only a 300bht ride. My only complaint is the beds, they felt damp and are lumpy.
The hotel was great, the staff were lovely and very helpful. Taxi rank opposite was a great help! We preferred the rests shops and nightlife in Kamala which was only a 300bht ride. My only complaint is the beds, they felt damp and are lumpy.
8
Sirpa
Oct 13, 2025
·
Stayed 3 nights
I stayed 3 nights in hotel with my 3 children. Staff was really friendly and helpful. We had a cockroach problem in the first evening, and luckily we had chance to change the room. Rooms were big and ok, little bit aged already. And the smell in the rooms were like cellar smell. Breakfast was super good, many options for everyone. I liked the most fresh fruits and especially those omelets and fried eggs, whitch were made on front of me. Tasted so good! Swimming area was also nice, and not so crowded. We had nice stay!
I stayed 3 nights in hotel with my 3 children. Staff was really friendly and helpful. We had a cockroach problem in the first evening, and luckily we had chance to change the room. Rooms were big and ok, little bit aged already. And the smell in the rooms were like cellar smell. Breakfast was super good, many options for everyone. I liked the most fresh fruits and especially those omelets and fried eggs, whitch were made on front of me. Tasted so good! Swimming area was also nice, and not so crowded. We had nice stay!
10
Samantha
Apr 23, 2025
·
Stayed 1 night
For the price the property and service were incredible. We could check in early and out a little late. It was walkable to the beach but through an area under construction currently. Heavily Russian tourist area. The rooms were spacious and fairly clean. Kids bedding was shabby and the fridge was not very cold but the “popsicle phone” by the pool and the slide made up for it! Was quiet and cool enough in the rooms. For the price I would definitely stay here again if I needed a short stay in Phuket.
For the price the property and service were incredible. We could check in early and out a little late. It was walkable to the beach but through an area under construction currently. Heavily Russian tourist area. The rooms were spacious and fairly clean. Kids bedding was shabby and the fridge was not very cold but the “popsicle phone” by the pool and the slide made up for it! Was quiet and cool enough in the rooms. For the price I would definitely stay here again if I needed a short stay in Phuket.
8
Jacky
Sep 1, 2024
·
Stayed 4 nights
Overall, I am satisfied. But there is one thing that is unacceptable. When using the shower, you cannot use the wash basin at the same time. Because of insufficient water pressure, the water supply is insufficient. It needs to be improved.
Overall, I am satisfied. But there is one thing that is unacceptable. When using the shower, you cannot use the wash basin at the same time. Because of insufficient water pressure, the water supply is insufficient. It needs to be improved.
6
TASHIRO
Sep 6, 2025
·
Stayed 3 nights
ロビーの方やスタッフさんの対応はとても良かったです。部屋のシャワーが弱く、温いお湯しか出ないのが残念でした。海やプールで体が冷えてるので、熱いシャワーで温まりたかったです。シャワーの扉も謎に隙間があるので必ずトイレ側がびしょ濡れになります。 リゾート地なので自分で操作できるコインランドリールームがあればいいのになと思いました。プールの温度やスライダーはとても良く楽しかったです。 近くのスリンビーチは人も少なく、ゆっくりできていい時間が過ごせました。市街地に出るには少し遠いので、ゆっくり過ごしたい方にオススメかと思います。
ロビーの方やスタッフさんの対応はとても良かったです。部屋のシャワーが弱く、温いお湯しか出ないのが残念でした。海やプールで体が冷えてるので、熱いシャワーで温まりたかったです。シャワーの扉も謎に隙間があるので必ずトイレ側がびしょ濡れになります。 リゾート地なので自分で操作できるコインランドリールームがあればいいのになと思いました。プールの温度やスライダーはとても良く楽しかったです。 近くのスリンビーチは人も少なく、ゆっくりできていい時間が過ごせました。市街地に出るには少し遠いので、ゆっくり過ごしたい方にオススメかと思います。
4
Phattharaporn
Jun 12, 2024
·
Stayed 3 nights
It does has nice pools. The breakfast was good and the staffs are nice. For a family room we booked, it was very small. We stayed at room 2119. I am not sure if it was the hotel or the property next door, but when we open the room door, it smelled like a septic tank is near by. Our hot water didn't work, asked multiple time, but it never got fix. I think my money could have been better spent somewhere else.
It does has nice pools. The breakfast was good and the staffs are nice. For a family room we booked, it was very small. We stayed at room 2119. I am not sure if it was the hotel or the property next door, but when we open the room door, it smelled like a septic tank is near by. Our hot water didn't work, asked multiple time, but it never got fix. I think my money could have been better spent somewhere else.
4
Hans Kvist
Jan 11, 2025
·
Stayed 3 nights
Overpriced. The lobby and service was great, the rest was a medium budget mediocre family resort, at a price that usually gets you something much nicer in Thailand. The room was advertised as 56m2, but was app. 30m2, all photos was taken with wide angle, making the place look bigger than it was, the architecture, quality and atmosphere just felt kinda crappy-budget family resort (that usually cost 50% of the 350 euros per night for 4 persons, that we paid). The staff was fine though and we simply stayed away from the resort most of the day, to avoid becoming depressed. If you like screaming kids, vending machines, noisy pools, small rooms, concrete hallways and borings buffets, and dont mind it being overpriced, then it might be fine.
Overpriced. The lobby and service was great, the rest was a medium budget mediocre family resort, at a price that usually gets you something much nicer in Thailand. The room was advertised as 56m2, but was app. 30m2, all photos was taken with wide angle, making the place look bigger than it was, the architecture, quality and atmosphere just felt kinda crappy-budget family resort (that usually cost 50% of the 350 euros per night for 4 persons, that we paid). The staff was fine though and we simply stayed away from the resort most of the day, to avoid becoming depressed. If you like screaming kids, vending machines, noisy pools, small rooms, concrete hallways and borings buffets, and dont mind it being overpriced, then it might be fine.
8
Mathias
Feb 11, 2026
·
Stayed 2 nights
Rum och var bra
Rum och var bra
2
Monica
Dec 2, 2024
·
Stayed 4 nights
Outdated rooms and service was not good. This hotel needs to be razed and rebuilt. Main hotel areas were very old and seem to be like a 90’s flashback. Air conditioning in room was inadequate making the bathroom hot and humid. Faux wood paneling on furniture was peeling on multiple locations. Staff was very stingy with delivering additional towels. Surrounding hotels were much more modernized. If budget is an absolute then you could justify the stay, but for just a little more I’d recommend a neighboring location.
Outdated rooms and service was not good. This hotel needs to be razed and rebuilt. Main hotel areas were very old and seem to be like a 90’s flashback. Air conditioning in room was inadequate making the bathroom hot and humid. Faux wood paneling on furniture was peeling on multiple locations. Staff was very stingy with delivering additional towels. Surrounding hotels were much more modernized. If budget is an absolute then you could justify the stay, but for just a little more I’d recommend a neighboring location.
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AI-generated summary based on recent guest reviews
Service
Staff are frequently described as friendly and helpful, with occasional upgrades and early check-ins. Service can be slow, and some guests faced inconsistent housekeeping, difficulty getting supplies or transport arranged, and occasional unhelpful responses.
Related guest reviews
10
Stefan
Jul 27, 2025
·
Stayed 2 nights
Trevligt återseende och vi fick både en uppgradering plus tidig incheckning! //Stefan
Trevligt återseende och vi fick både en uppgradering plus tidig incheckning! //Stefan
8
Sirpa
Oct 13, 2025
·
Stayed 3 nights
I stayed 3 nights in hotel with my 3 children. Staff was really friendly and helpful. We had a cockroach problem in the first evening, and luckily we had chance to change the room. Rooms were big and ok, little bit aged already. And the smell in the rooms were like cellar smell. Breakfast was super good, many options for everyone. I liked the most fresh fruits and especially those omelets and fried eggs, whitch were made on front of me. Tasted so good! Swimming area was also nice, and not so crowded. We had nice stay!
I stayed 3 nights in hotel with my 3 children. Staff was really friendly and helpful. We had a cockroach problem in the first evening, and luckily we had chance to change the room. Rooms were big and ok, little bit aged already. And the smell in the rooms were like cellar smell. Breakfast was super good, many options for everyone. I liked the most fresh fruits and especially those omelets and fried eggs, whitch were made on front of me. Tasted so good! Swimming area was also nice, and not so crowded. We had nice stay!
6
David
Apr 20, 2024
·
Preis Leistung ist hier völlig in Ordnung. Wir waren bis auf Kleinigkeiten zufrieden. Das Personal ist immer bemüht es den Gästen recht zu machen. Kinder Animation ist auch absolut Top. Leider muss man aber sagen das die Pool Anlage schon sehr in die Jahre gekommen ist und dringend Saniert werden müsste. Absolute Verletzungsgefahr für Kinder. Die Preise fürs Essen im Hotel, sind auch Wucher. Da lieber direkt nach draußen gehen. Viele Gäste, die meinen sich nicht an Regeln halten zu müssen... schade das dass Personal da nicht blickig ist wenn abends bis in die Puppen im Pool gefeiert wird. Ungünstig für ein auf Kinder ausgelegtes Hotel welche da eigentlich schlafen wollen.
Preis Leistung ist hier völlig in Ordnung. Wir waren bis auf Kleinigkeiten zufrieden. Das Personal ist immer bemüht es den Gästen recht zu machen. Kinder Animation ist auch absolut Top. Leider muss man aber sagen das die Pool Anlage schon sehr in die Jahre gekommen ist und dringend Saniert werden müsste. Absolute Verletzungsgefahr für Kinder. Die Preise fürs Essen im Hotel, sind auch Wucher. Da lieber direkt nach draußen gehen. Viele Gäste, die meinen sich nicht an Regeln halten zu müssen... schade das dass Personal da nicht blickig ist wenn abends bis in die Puppen im Pool gefeiert wird. Ungünstig für ein auf Kinder ausgelegtes Hotel welche da eigentlich schlafen wollen.
6
Richard
Jan 3, 2026
·
Stayed 7 nights
The shower was not great. We had to ask numerous times for toilet paper and soap refills. The house cleaning was never consistent; one day it was early morning, then the next it was after 18:00. The breakfast was sub-par. They should have more breakfast time items, rather than heavy dinner items on the menu.
The shower was not great. We had to ask numerous times for toilet paper and soap refills. The house cleaning was never consistent; one day it was early morning, then the next it was after 18:00. The breakfast was sub-par. They should have more breakfast time items, rather than heavy dinner items on the menu.
2
hiramoni
Dec 30, 2024
·
Stayed 3 nights
Broken doors almost falling apart, uncooperative staff, broken Tv, broken beds, missing matress in the bunk beds, bidet not working. Inspite of us booking two rooms and traveling as a family first night they put in two different blocks of the resort.Do yourself a favor and book somewhere else for much better service.They put us in 4th floor with a broken elevator and someone in our group had knee problems who faced a lot of difficultly going up and down. If you complain to the staff they said we can't do anything .They were rationing towels and toiletries saying we have too many guests so why should we pay and not get facilities, sadly our relaxing vacation turned out to be a very tiring one going back and forth with management with little help.
Broken doors almost falling apart, uncooperative staff, broken Tv, broken beds, missing matress in the bunk beds, bidet not working. Inspite of us booking two rooms and traveling as a family first night they put in two different blocks of the resort.Do yourself a favor and book somewhere else for much better service.They put us in 4th floor with a broken elevator and someone in our group had knee problems who faced a lot of difficultly going up and down. If you complain to the staff they said we can't do anything .They were rationing towels and toiletries saying we have too many guests so why should we pay and not get facilities, sadly our relaxing vacation turned out to be a very tiring one going back and forth with management with little help.
10
Yuki
Dec 21, 2024
·
Stayed 3 nights
Great hotel at a reasonable price for the area. Service was great, room was comfortable. Many stores nearby including restaurants, 7/11, etc.
Great hotel at a reasonable price for the area. Service was great, room was comfortable. Many stores nearby including restaurants, 7/11, etc.
8
Thiru
Sep 21, 2025
·
Stayed 2 nights
The quality of food at breakfast was exceptional. The staff at breakfast was efficient and professional.
The quality of food at breakfast was exceptional. The staff at breakfast was efficient and professional.
6
kimmo
Jan 20, 2025
·
Stayed 14 nights
A family friendly hotel with very well suited pools for children (shallow water) and water slides our kids enjoyed very much. Inner yard was nice with lots of trees and green, but limited space for playing games or other activities. Baby sitting at the kids club (from 3 years onwards) was a really positive surprise and older kids enjoyed the Hideout with its Playstation 4 consoles and table soccer. Our group stayed in 6 different rooms of which all but one required repairs and maintenance as we checked in (glogged sinks and toilets, broken fixed furniture, burned light bulps), which were fixed during the same day after couple of calls to the reception. Breakfast buffet had lots of stock outs and required a lot of waiting in the beginning, but after we managed to get the restaurant manager to see the situation himself, it was substantially improved. Service in the restaurants and bars was always friendly and always slow. Free meals and drinks for kids when parents eat was great! There is a short walk to the Surin Beach through construction site and small shops around the corner.
A family friendly hotel with very well suited pools for children (shallow water) and water slides our kids enjoyed very much. Inner yard was nice with lots of trees and green, but limited space for playing games or other activities. Baby sitting at the kids club (from 3 years onwards) was a really positive surprise and older kids enjoyed the Hideout with its Playstation 4 consoles and table soccer. Our group stayed in 6 different rooms of which all but one required repairs and maintenance as we checked in (glogged sinks and toilets, broken fixed furniture, burned light bulps), which were fixed during the same day after couple of calls to the reception. Breakfast buffet had lots of stock outs and required a lot of waiting in the beginning, but after we managed to get the restaurant manager to see the situation himself, it was substantially improved. Service in the restaurants and bars was always friendly and always slow. Free meals and drinks for kids when parents eat was great! There is a short walk to the Surin Beach through construction site and small shops around the corner.
8
Kathryn
Apr 9, 2024
·
Stayed 4 nights
This is a solid hotel with friendly staff. However it was quite difficult to make a reservation for an airport shuttle and a more enhanced safeguarding protocols for the kids club would make this an excellent stay (buzzer to contact parents, listing allergies during kids club registration etc). The rooms were a little tired but for the price it was fine. There were some room renovations so upgrading is ongoing. The ‘kids eat free’ makes this a very affordable stay and the quality of food was good also. My girls loved the kids club especially the staff who were awesome, mini disco, foam party, water slides and I would absolutely stay here again.
This is a solid hotel with friendly staff. However it was quite difficult to make a reservation for an airport shuttle and a more enhanced safeguarding protocols for the kids club would make this an excellent stay (buzzer to contact parents, listing allergies during kids club registration etc). The rooms were a little tired but for the price it was fine. There were some room renovations so upgrading is ongoing. The ‘kids eat free’ makes this a very affordable stay and the quality of food was good also. My girls loved the kids club especially the staff who were awesome, mini disco, foam party, water slides and I would absolutely stay here again.
10
Sandie rod
Feb 10, 2026
·
Stayed 7 nights
Venligt personale, lækker morgenmad. Alt spillede perfekt.
Venligt personale, lækker morgenmad. Alt spillede perfekt.
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AI-generated summary based on recent guest reviews
Location
Walkable to Surin Beach and close to shops and a taxi rank; handy for a relaxed beach stay. Downtown Phuket is a longer trip, and some access routes pass construction.
Related guest reviews
8
Jane
Jan 18, 2025
·
Stayed 3 nights
The hotel was great, the staff were lovely and very helpful. Taxi rank opposite was a great help! We preferred the rests shops and nightlife in Kamala which was only a 300bht ride. My only complaint is the beds, they felt damp and are lumpy.
The hotel was great, the staff were lovely and very helpful. Taxi rank opposite was a great help! We preferred the rests shops and nightlife in Kamala which was only a 300bht ride. My only complaint is the beds, they felt damp and are lumpy.
8
Rachid
Feb 16, 2026
·
Stayed 6 nights
La chambre bien disposé, bonne infrastructures pour les enfants. À proximité de la plage de surin. Petit dejeuné tres bof
La chambre bien disposé, bonne infrastructures pour les enfants. À proximité de la plage de surin. Petit dejeuné tres bof
8
John
Feb 17, 2025
·
Stayed 4 nights
old hotel, that need refurbisment. well situated close to town and beach. 90% russians.
old hotel, that need refurbisment. well situated close to town and beach. 90% russians.
10
Samantha
Apr 23, 2025
·
Stayed 1 night
For the price the property and service were incredible. We could check in early and out a little late. It was walkable to the beach but through an area under construction currently. Heavily Russian tourist area. The rooms were spacious and fairly clean. Kids bedding was shabby and the fridge was not very cold but the “popsicle phone” by the pool and the slide made up for it! Was quiet and cool enough in the rooms. For the price I would definitely stay here again if I needed a short stay in Phuket.
For the price the property and service were incredible. We could check in early and out a little late. It was walkable to the beach but through an area under construction currently. Heavily Russian tourist area. The rooms were spacious and fairly clean. Kids bedding was shabby and the fridge was not very cold but the “popsicle phone” by the pool and the slide made up for it! Was quiet and cool enough in the rooms. For the price I would definitely stay here again if I needed a short stay in Phuket.
10
Monique Rochelle
Jul 12, 2025
·
Stayed 13 nights
Loved this place! Central- walking distance to shops, clean, staff friendly and food great. Will definitely be back. Teenage daughter also loved the pool and activities.
Loved this place! Central- walking distance to shops, clean, staff friendly and food great. Will definitely be back. Teenage daughter also loved the pool and activities.
6
TASHIRO
Sep 6, 2025
·
Stayed 3 nights
ロビーの方やスタッフさんの対応はとても良かったです。部屋のシャワーが弱く、温いお湯しか出ないのが残念でした。海やプールで体が冷えてるので、熱いシャワーで温まりたかったです。シャワーの扉も謎に隙間があるので必ずトイレ側がびしょ濡れになります。 リゾート地なので自分で操作できるコインランドリールームがあればいいのになと思いました。プールの温度やスライダーはとても良く楽しかったです。 近くのスリンビーチは人も少なく、ゆっくりできていい時間が過ごせました。市街地に出るには少し遠いので、ゆっくり過ごしたい方にオススメかと思います。
ロビーの方やスタッフさんの対応はとても良かったです。部屋のシャワーが弱く、温いお湯しか出ないのが残念でした。海やプールで体が冷えてるので、熱いシャワーで温まりたかったです。シャワーの扉も謎に隙間があるので必ずトイレ側がびしょ濡れになります。 リゾート地なので自分で操作できるコインランドリールームがあればいいのになと思いました。プールの温度やスライダーはとても良く楽しかったです。 近くのスリンビーチは人も少なく、ゆっくりできていい時間が過ごせました。市街地に出るには少し遠いので、ゆっくり過ごしたい方にオススメかと思います。
10
Bharti
May 31, 2024
·
Stayed 3 nights
Excellent and well kept property near Surin beach. Rooms and beds are excellent. The pool area is amazing and staff is super friendly . We had awesome time here. Bfast menu is too good with so much variety. The only drawback was that location is far away from city and hard to reach downtown.
Excellent and well kept property near Surin beach. Rooms and beds are excellent. The pool area is amazing and staff is super friendly . We had awesome time here. Bfast menu is too good with so much variety. The only drawback was that location is far away from city and hard to reach downtown.
10
Quang Vinh
Sep 12, 2024
·
Stayed 5 nights
Quiet location suitable for families. Good facilities like pool, kids club etc for young kids.
Quiet location suitable for families. Good facilities like pool, kids club etc for young kids.
10
Yuki
Dec 21, 2024
·
Stayed 3 nights
Great hotel at a reasonable price for the area. Service was great, room was comfortable. Many stores nearby including restaurants, 7/11, etc.
Great hotel at a reasonable price for the area. Service was great, room was comfortable. Many stores nearby including restaurants, 7/11, etc.
6
Andreas
Jan 12, 2025
·
Stayed 4 nights
Close to the beach and restaurants, amazing location.
Close to the beach and restaurants, amazing location.
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AI-generated summary based on recent guest reviews
Dining
Breakfast feedback is mixed, from exceptional variety to repetitive or sub-par. On-site food and drinks are repeatedly called expensive, though some appreciate kids-eat-free offers and overall food quality.
Related guest reviews
8
Johanna
Jan 5, 2026
·
Stayed 10 nights
Frukosten var inte så varierande, samma varje dag. Sängarna var stenhårda Men ett bra hotell för barnfamiljer
Frukosten var inte så varierande, samma varje dag. Sängarna var stenhårda Men ett bra hotell för barnfamiljer
6
Philippe J.
Mar 19, 2024
·
Stayed 14 nights
Prix des boissons et des menus plus du triple que les restaurants de la rue. Nettoyage de la salle de bains laisse à désirer, nettoyage de la chambre à 17.30 trop tard. L'accès à la plage est le parcours du combattant, les heures de prendre et déposer les linges de plage sont peu pratiques. Hormis la qualité des lits, rien ne nous encoragera à revenir dans cet hôtel.
Prix des boissons et des menus plus du triple que les restaurants de la rue. Nettoyage de la salle de bains laisse à désirer, nettoyage de la chambre à 17.30 trop tard. L'accès à la plage est le parcours du combattant, les heures de prendre et déposer les linges de plage sont peu pratiques. Hormis la qualité des lits, rien ne nous encoragera à revenir dans cet hôtel.
8
Rachid
Feb 16, 2026
·
Stayed 6 nights
La chambre bien disposé, bonne infrastructures pour les enfants. À proximité de la plage de surin. Petit dejeuné tres bof
La chambre bien disposé, bonne infrastructures pour les enfants. À proximité de la plage de surin. Petit dejeuné tres bof
4
Hans Arne
Mar 14, 2024
·
Stayed 14 nights
The room had a lower standard than we thought. Pictures on net not 100 correct. Refrigerator was small and AC noisy. Service ok. Some issues with breakfast. When breakfast was 1 hour before closing there was missing more and more. Fruit, child meny etc. Prices in pool bar was insane. 10 times more expensive for a beer compared with the grocery store. The happy hour was only for 2 drinks. The hotel is full of Ryssa. Maybe ok if you are Russian, or at least speak Russian. The Ice cream bar in reception is great, but expensive. The pool area was good, but a bit narrow. We will not go back to this hotel.
The room had a lower standard than we thought. Pictures on net not 100 correct. Refrigerator was small and AC noisy. Service ok. Some issues with breakfast. When breakfast was 1 hour before closing there was missing more and more. Fruit, child meny etc. Prices in pool bar was insane. 10 times more expensive for a beer compared with the grocery store. The happy hour was only for 2 drinks. The hotel is full of Ryssa. Maybe ok if you are Russian, or at least speak Russian. The Ice cream bar in reception is great, but expensive. The pool area was good, but a bit narrow. We will not go back to this hotel.
8
Sirpa
Oct 13, 2025
·
Stayed 3 nights
I stayed 3 nights in hotel with my 3 children. Staff was really friendly and helpful. We had a cockroach problem in the first evening, and luckily we had chance to change the room. Rooms were big and ok, little bit aged already. And the smell in the rooms were like cellar smell. Breakfast was super good, many options for everyone. I liked the most fresh fruits and especially those omelets and fried eggs, whitch were made on front of me. Tasted so good! Swimming area was also nice, and not so crowded. We had nice stay!
I stayed 3 nights in hotel with my 3 children. Staff was really friendly and helpful. We had a cockroach problem in the first evening, and luckily we had chance to change the room. Rooms were big and ok, little bit aged already. And the smell in the rooms were like cellar smell. Breakfast was super good, many options for everyone. I liked the most fresh fruits and especially those omelets and fried eggs, whitch were made on front of me. Tasted so good! Swimming area was also nice, and not so crowded. We had nice stay!
6
Richard
Jan 3, 2026
·
Stayed 7 nights
The shower was not great. We had to ask numerous times for toilet paper and soap refills. The house cleaning was never consistent; one day it was early morning, then the next it was after 18:00. The breakfast was sub-par. They should have more breakfast time items, rather than heavy dinner items on the menu.
The shower was not great. We had to ask numerous times for toilet paper and soap refills. The house cleaning was never consistent; one day it was early morning, then the next it was after 18:00. The breakfast was sub-par. They should have more breakfast time items, rather than heavy dinner items on the menu.
10
Joel
Jul 11, 2025
·
Stayed 3 nights
Great for kids. The staff are absolutely fabulous with kids and the activities are fantastic. Kob, Wee and Champion thank you. The only downside is the cost of food and drinks. We travelled a few weeks in Thailand so we knew resort prices. Sorry but it was beyond a joke. Apart from that we had a great time and if you have kids it great
Great for kids. The staff are absolutely fabulous with kids and the activities are fantastic. Kob, Wee and Champion thank you. The only downside is the cost of food and drinks. We travelled a few weeks in Thailand so we knew resort prices. Sorry but it was beyond a joke. Apart from that we had a great time and if you have kids it great
6
Thomas Tannebæk
Nov 19, 2024
·
Stayed 6 nights
Fint ophold, hotellet er dog lidt slidt. Dog var de så søde at opgradere os til et større rum, hvilket var dejligt med to små børn. Tæt på en dejlig strand. Restauranten er meget dyr!! Vi betalte 600 baht for to store vand og to colaer - på stranden kunne vi spise frokost, få to vand, juice, øl og cola til samme pris (600 baht). Godt legerum til børn og børnene elskede poolen og rutsjebanen. God morgenmad med meget forskelligt at vælge mellem.
Fint ophold, hotellet er dog lidt slidt. Dog var de så søde at opgradere os til et større rum, hvilket var dejligt med to små børn. Tæt på en dejlig strand. Restauranten er meget dyr!! Vi betalte 600 baht for to store vand og to colaer - på stranden kunne vi spise frokost, få to vand, juice, øl og cola til samme pris (600 baht). Godt legerum til børn og børnene elskede poolen og rutsjebanen. God morgenmad med meget forskelligt at vælge mellem.
8
Thiru
Sep 21, 2025
·
Stayed 2 nights
The quality of food at breakfast was exceptional. The staff at breakfast was efficient and professional.
The quality of food at breakfast was exceptional. The staff at breakfast was efficient and professional.
6
kimmo
Jan 20, 2025
·
Stayed 14 nights
A family friendly hotel with very well suited pools for children (shallow water) and water slides our kids enjoyed very much. Inner yard was nice with lots of trees and green, but limited space for playing games or other activities. Baby sitting at the kids club (from 3 years onwards) was a really positive surprise and older kids enjoyed the Hideout with its Playstation 4 consoles and table soccer. Our group stayed in 6 different rooms of which all but one required repairs and maintenance as we checked in (glogged sinks and toilets, broken fixed furniture, burned light bulps), which were fixed during the same day after couple of calls to the reception. Breakfast buffet had lots of stock outs and required a lot of waiting in the beginning, but after we managed to get the restaurant manager to see the situation himself, it was substantially improved. Service in the restaurants and bars was always friendly and always slow. Free meals and drinks for kids when parents eat was great! There is a short walk to the Surin Beach through construction site and small shops around the corner.
A family friendly hotel with very well suited pools for children (shallow water) and water slides our kids enjoyed very much. Inner yard was nice with lots of trees and green, but limited space for playing games or other activities. Baby sitting at the kids club (from 3 years onwards) was a really positive surprise and older kids enjoyed the Hideout with its Playstation 4 consoles and table soccer. Our group stayed in 6 different rooms of which all but one required repairs and maintenance as we checked in (glogged sinks and toilets, broken fixed furniture, burned light bulps), which were fixed during the same day after couple of calls to the reception. Breakfast buffet had lots of stock outs and required a lot of waiting in the beginning, but after we managed to get the restaurant manager to see the situation himself, it was substantially improved. Service in the restaurants and bars was always friendly and always slow. Free meals and drinks for kids when parents eat was great! There is a short walk to the Surin Beach through construction site and small shops around the corner.
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AI-generated summary based on recent guest reviews
2
Praveen
Jul 16, 2026
·
Stayed 2 nights
Extremely disappointed with my stay at Holiday Inn Resort Phuket. This property is nowhere near the standard I expect from the Holiday Inn brand. The hotel is old, poorly maintained, and in desperate need of renovation. Our room had broken tiles and obvious wear and tear. We were given a room in a rear block that felt isolated and unwelcoming, with a gloomy back entrance and corridors full of insects at night. To make matters worse, there was a terrible smell outside our room on the first day. Holiday Inn should seriously audit this property because it is damaging the brand's reputation. This has been the worst Holiday Inn experience I've ever had. Rating: 1/10. I would not recommend this property to anyone. Even i tried to reach expedia, but there was no action taken , also i wont use expedia in further for any booking.
Extremely disappointed with my stay at Holiday Inn Resort Phuket. This property is nowhere near the standard I expect from the Holiday Inn brand. The hotel is old, poorly maintained, and in desperate need of renovation. Our room had broken tiles and obvious wear and tear. We were given a room in a rear block that felt isolated and unwelcoming, with a gloomy back entrance and corridors full of insects at night. To make matters worse, there was a terrible smell outside our room on the first day. Holiday Inn should seriously audit this property because it is damaging the brand's reputation. This has been the worst Holiday Inn experience I've ever had. Rating: 1/10. I would not recommend this property to anyone. Even i tried to reach expedia, but there was no action taken , also i wont use expedia in further for any booking.
10
Kawal Deep
Jun 24, 2026
·
Stayed 4 nights
The property is clean, quite and at the walking distance to surien beach. Staff is super friendly and helpful. Highly recommend for the families travelling with young kids.
The property is clean, quite and at the walking distance to surien beach. Staff is super friendly and helpful. Highly recommend for the families travelling with young kids.
6
Sonny Rico Kjeldmark
May 1, 2026
·
Stayed 6 nights
A good concept for families. But the hotel and the facilities are quite worn down and need emmidately renovation. Loose screws, planks and broken tiles makes it almost inevitable not to scratch yourself at one point. The prices for food and drinks are very high, even compaired to other (5 stars) hotels. Tabletennis and some arcade machines were broken down. Nice fitness center, very sweet and helpful staff.
A good concept for families. But the hotel and the facilities are quite worn down and need emmidately renovation. Loose screws, planks and broken tiles makes it almost inevitable not to scratch yourself at one point. The prices for food and drinks are very high, even compaired to other (5 stars) hotels. Tabletennis and some arcade machines were broken down. Nice fitness center, very sweet and helpful staff.
8
chi pui
Feb 24, 2026
·
Stayed 5 nights
Good for families holiday
Good for families holiday
6
Richard
Jan 3, 2026
·
Stayed 7 nights
The shower was not great. We had to ask numerous times for toilet paper and soap refills. The house cleaning was never consistent; one day it was early morning, then the next it was after 18:00. The breakfast was sub-par. They should have more breakfast time items, rather than heavy dinner items on the menu.
The shower was not great. We had to ask numerous times for toilet paper and soap refills. The house cleaning was never consistent; one day it was early morning, then the next it was after 18:00. The breakfast was sub-par. They should have more breakfast time items, rather than heavy dinner items on the menu.
Property Policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
From 15:00 to 23:30
Before 12:00
Good to know
Additional policies and info about this property.
Optional extras
Additional paid services you can request.
FAQs about Holiday Inn Resort Phuket Surin Beach by IHG
Is parking available at the property?
Yes, free self-parking is available on-site. However, parking is limited.
What type of breakfast is offered and what are the serving hours?
A buffet breakfast is available daily from 6:30 AM to 10 AM for a fee of approximately THB 600 for adults and THB 300 for children.
Does the property allow pets?
Pets are not allowed at the property, but service animals are exempt from this policy.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM to 11:30 PM, and check-out is at 12:00 PM. Early check-in and late check-out may be available for a fee, subject to availability.
Are airport shuttle services available?
Yes, airport shuttle services are available for a fee of THB 1300 per vehicle (one-way). Guests must contact the property 72 hours prior to arrival to arrange the transfer.
What accessibility features are available for guests with disabilities?
The property features limited wheelchair accessibility, step-free entrances, and accessible public areas. However, specific details regarding room accessibility should be confirmed with the property prior to arrival.
What is the location of the property in relation to key landmarks?
The property is located near Surin Beach, within a 15-minute walk of Bang Tao Beach and Surin Beach. It is approximately 2.1 miles from Kamala Beach and 8.1 miles from Patong Beach. The nearest major airport is Phuket International Airport, located about 22.7 km away.
Does the property have a swimming pool?
Yes, the property features 2 outdoor pools, including a children's pool and a seasonal outdoor pool. The pools are available for guests to enjoy during operational hours.
What are the policies for guests staying with children?
Children 11 years old or younger can stay for free when occupying the parent's or guardian's room, using existing bedding.
What are the policies regarding extra beds and cribs?
The property offers rollaway beds for a fee of THB 1200 per night. Advance request or confirmation is required for rollaway beds.
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Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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November 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-21: 64.26440500410462USD
- 2026-10-22: 39.51671396305848USD
- 2026-10-23: 39.4482942565384USD
- 2026-10-24: 39.4482942565384USD
- 2026-10-25: 39.47716109282685USD
- 2026-10-26: 39.48766745766449USD
- 2026-10-27: 39.48766745766449USD
- 2026-10-28: 44.557711446086884USD
- 2026-10-29: 39.60251451662064USD
- 2026-10-30: 80.60015963768006USD
- 2026-10-31: 39.6311118492508USD
- 2026-11-01: 115.69015195600892USD
- 2026-11-02: 115.77294519097138USD
- 2026-11-03: 115.61188467137147USD
- 2026-11-04: 115.76541619988252USD
- 2026-11-05: 130.3375046708908USD
- 2026-11-06: 115.77294519097138USD
- 2026-11-07: 115.61188467137147USD
- 2026-11-08: 115.77294519097138USD
- 2026-11-09: 115.73456444776154USD
- 2026-11-10: 115.77294519097138USD
- 2026-11-11: 114.46242162389375USD
- 2026-11-12: 115.85111836322022USD
- 2026-11-13: 142.58536792575075USD
- 2026-11-14: 115.61188467137147USD
- 2026-11-15: 115.77294519097138USD
- 2026-11-16: 115.85111836322022USD
- 2026-11-17: 115.73122773580171USD
- 2026-11-18: 115.85111836322022USD
- 2026-11-19: 115.77294519097138USD
- 2026-11-20: 115.76541619988252USD
- 2026-11-21: 144.86384596536257USD
- 2026-11-22: 172.41795132344058USD
- 2026-11-23: 142.58536792575075USD
- 2026-11-24: 115.73122773580171USD
- 2026-11-25: 172.41795132344058USD
- 2026-11-26: 172.41795132344058USD
- 2026-11-27: 172.41795132344058USD
- 2026-11-28: 172.41795132344058USD
- 2026-11-29: 172.41795132344058USD
- 2026-11-30: 141.8267022941437USD
- 2026-12-01: 172.41795132344058USD
- 2026-12-02: 172.41795132344058USD
- 2026-12-03: 172.41795132344058USD
- 2026-12-04: 175.3509553588257USD
- 2026-12-05: 142.54903198807526USD
- 2026-12-06: 172.41795132344058USD
- 2026-12-07: 140.23579225437928USD
- 2026-12-08: 172.41795132344058USD
- 2026-12-09: 172.41795132344058USD
- 2026-12-10: 172.41795132344058USD
- 2026-12-11: 172.41795132344058USD
- 2026-12-12: 172.41795132344058USD
- 2026-12-13: 115.76541619988252USD
- 2026-12-14: 172.41795132344058USD
- 2026-12-15: 172.41795132344058USD
- 2026-12-16: 148.86009754458618USD
- 2026-12-17: 494.1655696766053USD
- 2026-12-18: 135.65676254219056USD
- 2026-12-19: NO DATA
- 2026-12-20: 617.5212099076539USD
- 2026-12-21: 345.92486853982547USD
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Cashless transactions are available
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Fee for buffet breakfast: approximately THB 600 for adults and THB 300 for children
- Airport shuttle fee: THB 1300 per vehicle (one-way)
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: THB 1200.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Room Service
Tour Desk
Services
Tour Desk
Dry Cleaning
Babysitting / Child Services
Housekeeping
Banquet Facilities
Currency Exchange
Safe-Deposit Box
ATM / Cash Machine
Bicycle Rental
Luggage Storage
Designated Smoking Area
Express Check-In/Check-Out
Self Laundry
24-Hour Front Desk
Concierge Services
General
Room Service
Restaurant
Non-Smoking Rooms
Massage
Spa & Wellness Centre
Kids Club
Poolside Bar
Family Room
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Activities
Swimming pool
Garden
Beach (Nearby)
Scuba Diving
Cycling
Billiards
Playground
Child Pool
Pool Outdoor
Evening Entertainment
Outdoor Furniture
Pool (Seasonal Outdoor)
Table Tennis
Terrace
Fitness Center (nearby)
Water Park
Parking
Parking
Airport shuttle
Free Parking
Parking (Limited)
Parking Onsite
Internet
Free Wi-Fi