Name: Holiday Inn Express & Suites Macon - I-475 by IHG
Address: 4970 Harrison Road, Georgia, United States of America, Bibb County, US
Price range: US$109–US$161 per night
Rating: 7.55

What guests think

At Holiday Inn Express & Suites Macon - I-475 by IHG, travelers praise the convenient location, friendly staff, and comfortable beds, while feedback often notes inconsistent cleanliness and maintenance—from worn bathrooms to hot-water problems, musty smells, and occasional pests.

Breakfast is widely liked with good variety, though a few found items cold, machines broken, or options missing. Most describe smooth check-in and helpful assistance, but there are reports of long unattended front desk periods and reservation mishandling. Guests appreciate spaciousness and quiet in some rooms, yet several mention malfunctioning showers or AC, door and lock issues, and noise near the lobby or gym. Overall, expect a convenient stop with comforts tempered by variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is convenient and some guests noticed visible security at night. Common facilities show wear or issues, including dirty or unreliable elevators, malfunctioning side doors and locks, occasional lack of ice, and exterior upkeep needing attention.

Related guest reviews

8

Timothy

11 Mar 2025

·

Stayed 1 night

No ice available. Otherwise comfortable.

10

Deb

27 Sept 2023

·

Stayed 1 night

The shower didn't work at all, the elevator we got stuck in and to top it off, the manager was asleep on a table by the breakfast area.

10

Cesar

15 Jul 2024

·

Stayed 1 night

Its quite, safe because security was roaming around the parking area I presume only at night time

6

Mansour Vincent

13 Sept 2025

·

Stayed 1 night

the facility carting and elevator and common grounds was old stained and dirty

8

Jason

14 Mar 2024

·

Stayed 1 night

Room key cards wouldn’t open the door from the side parking lot. We had to carry our luggage back around to the lobby in a pouring rainstorm

10

David

1 Aug 2025

·

Stayed 1 night

Breakfast was good. Parking was convenient.

6

Robert

7 Aug 2023

·

Stayed 1 night

Check-in was a breeze and the young man helping was awesome. Hotel requires all night security because of auto break-in issues and my room wasn’t especially clean. Carpet was pretty dirty.

10

Alex

29 Feb 2024

·

Stayed 1 night

Clean, no smell. But outside needs a lot of gardening and landscaping.

8

Elizabeth

30 Apr 2024

·

Stayed 1 night

We stopped for the night since we were driving through. Everything was fine until we wanted to lock the door and found they were working on the door jambs. The lock bolt had a lot of play which was worry some and it was not mentioned by the front. It did lock but there was a lot of play and looked like it could be pried.

6

Chris

28 Nov 2024

·

Stayed 1 night

The hotel is situated in a great location—quiet, safe, and conveniently close to shopping and restaurants. The building has some decent upgrades and a lot of potential, but unfortunately, our experience was overshadowed by issues with cleanliness. Upon arrival, we were greeted by several carpet cleaning crews and their equipment stationed in the lobby, which felt unwelcoming. The elevator was gross with finger marks all over the stainless and the floor was dirty. Once we reached our room, we noticed a funky smell and found the space to be dusty. The sheets were stained, and overall, the room did not meet basic cleanliness standards. Had the elevator, lobby, and room been clean and fresh, our stay could have been much more enjoyable. While the property has its positives, including the location and some modern touches, the lack of attention to cleanliness made the experience feel average at best.

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Cleanliness

Cleanliness feedback is mixed. Many found rooms very clean, but repeated reports cite dirty bathrooms and elevators, stained bedding, musty odors, dust, and pests such as roaches or water bugs, plus inconsistent attention to public areas.

Related guest reviews

4

Ognian

19 Nov 2024

·

Stayed 1 night

Rather unexpectedly, our room wasn't vacuumed and was dirty.

4

John

17 Sept 2025

·

Stayed 1 night

I think I stayed in a room where Joe Walsh previously stayed. He has accountants that pay for it all. Shower walls were dirty, and the light over the shower was not working. Lukewarm shower at best. The bathroom sink was cracked and the counter seems to be removed and repaired with 12 pounds of caulk that looks like it was squeezed out of a tootpate tube. The air conditioner was loud and never cooled the room off completely.

10

Lee

25 Jul 2025

·

Stayed 1 night

Great overnight experience, would stay again. Staff was nice and everything was clean.

10

Andrea

22 Mar 2025

·

Stayed 1 night

Very clean, well maintained property. Great continental breakfast.

2

Dominique

14 Sept 2023

·

Stayed 1 night

We got there and the first room had a dead cockroach in the middle of the floor, then in the second room more cockroaches!!

2

Lisa

15 Nov 2024

·

Stayed 1 night

I have never complained about a hotel before. This place is disgusting. Even inside the elevator was disgusting. You could see how dirty it was like it had not been cleaned in a very long time. The walls were even disgusting. The bathroom was filthy. I didn’t even want to step on the floor of the bathroom barefoot. The shower walls were disgusting. I expect there to me a few spots missed when I go to a hotel, but this place should be ashamed of themselves as to how unclean it was. The bathroom also didn’t have a blow dryer which is standard to have one in Holiday Inns, and no bottles of water in the room to even purchase. I will never stay here again. It needs new management. Absolutely disgusting.

4

Charlie

12 May 2024

·

Stayed 1 night

Because we had been in several hotels due to a family emergency in FL, we learned to check reviews, beds & overall cleanliness of room as soon as we walked in... Bed sheets had not been changed!; room smelled musty & moldy. Staff immediately moved us to another room & apologized which is why I gave 4 stars for staff but otherwise, I would not believe the “reviews” listed. Second room had residue in tub where it had not been properly cleaned & shower head, faucet were loose. Overall rating: poor. Chose this hotel based on reviews & because we had a wonderful experience in Jacksonville, FL at a HIE. The housekeeping staff at the FL HIE were even cleaning the walls of the elevators from top to bottom! Mopped cafe area everyday; cleaned ice makers & rooms everyday. Old is one thing, dirty is another.

6

Chris

28 Nov 2024

·

Stayed 1 night

The hotel is situated in a great location—quiet, safe, and conveniently close to shopping and restaurants. The building has some decent upgrades and a lot of potential, but unfortunately, our experience was overshadowed by issues with cleanliness. Upon arrival, we were greeted by several carpet cleaning crews and their equipment stationed in the lobby, which felt unwelcoming. The elevator was gross with finger marks all over the stainless and the floor was dirty. Once we reached our room, we noticed a funky smell and found the space to be dusty. The sheets were stained, and overall, the room did not meet basic cleanliness standards. Had the elevator, lobby, and room been clean and fresh, our stay could have been much more enjoyable. While the property has its positives, including the location and some modern touches, the lack of attention to cleanliness made the experience feel average at best.

6

Haley

16 Apr 2024

·

Stayed 1 night

Roaches

4

Greg

26 Dec 2024

·

Stayed 1 night

I’m not sure if it was because our room was an Expedia blocked off room or the entire place is like this but the room wasn’t clean. Stained bedspread, mold in bathroom. Dirty tile and corners of floor in bathroom were not clean. The public areas were fine. Looked like a remodel job done poorly in our room.

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Rooms

Rooms are often spacious with very comfortable beds and some modern updates. Still, guests report issues including weak or inconsistent hot water, malfunctioning showers, loud or ineffective AC, worn fixtures, door and lock problems, musty odors, and occasional noise near the lobby or gym.

Related guest reviews

10

Shawna

7 May 2025

·

Stayed 1 night

Very clean, recently updated, big nice rooms with nice bedding. This is off a major street so it's quiet. Breakfast is "better than most hotel breakfasts" with a fun pancake maker for the kids. Only minor complaint, they seemed to have scrimped on the insulation from bathroom to room, and the door had a substantial gap to let light and potential noise from the hallway in. However, this was very quiet when we stayed so noise in the hallway wasn't a problem.

6

LaQuitta

7 Oct 2023

·

Stayed 1 night

This property is very average, breakfast didn’t look very appetizing. The bathroom door handle was broken which caused the door to lock from outside at 4am an we had to call the front desk staff to open another room so that my daughter could use the restroom. The shower was broken which caused water to fly all over the bathroom causing a wet mess on the floor. When we woke up we noticed a hole in the ceiling in the corner next to window.

8

Orhan

11 Jan 2024

·

Stayed 1 night

The landscaping outdoor spotlight shined right at our window in room 129 and was a real nuisance to sleep in even with the shade down. Would have requested to switch rooms but at 11pm didn’t want to deal with it.

4

John

17 Sept 2025

·

Stayed 1 night

I think I stayed in a room where Joe Walsh previously stayed. He has accountants that pay for it all. Shower walls were dirty, and the light over the shower was not working. Lukewarm shower at best. The bathroom sink was cracked and the counter seems to be removed and repaired with 12 pounds of caulk that looks like it was squeezed out of a tootpate tube. The air conditioner was loud and never cooled the room off completely.

8

Karen

17 Feb 2024

·

Stayed 2 nights

I stayed in the room next to the fitness facility and close to the lobby. It was pretty noisy. Other than that my stay was awesome.

10

Lara

24 Sept 2024

·

Stayed 1 night

Very clean and up to date. The beds were one of the most comfortable hotel beds I have ever slept in!

6

Kim

14 Sept 2024

·

Stayed 1 night

Hot water did not work in room unless you ran bath and sink at same time which took us about 45 minutes to figure out. Hard to contact front desk but they couldn't do anything about it anyway. Could not give refund because it was booked third party which is just ridiculous!

6

Emily

7 Jan 2024

·

Stayed 1 night

This is an average hotel if you're just looking for a place to stop. The staff was very friendly. Room was clean and the bed was comfy. The bathroom was worn looking. The floor looked like it needed a good scrubbing and the shower head/pressure was not good. The hallway was freezing so we turned up the heat in our room. The heater woke me up every time it kicked on, and at one point there was a clicking noise like when you go up the hill of a roller coaster. I was disappointed not to sleep well, since the bed was really comfortable. For a one-night stay, it did the job. Just remember to travel with ear plugs!

8

Elizabeth

30 Apr 2024

·

Stayed 1 night

We stopped for the night since we were driving through. Everything was fine until we wanted to lock the door and found they were working on the door jambs. The lock bolt had a lot of play which was worry some and it was not mentioned by the front. It did lock but there was a lot of play and looked like it could be pried.

10

timothy

18 Aug 2025

·

Stayed 1 night

Didnt try breakfast bar. Rooms were very nice and clean. Quiet facility. No hot water in early morning though.

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Service

Many guests highlight friendly, accommodating staff and quick, easy check-ins. However, there are notable lapses such as unattended front desk periods, reservation cancellations or mix-ups, slow or unhelpful responses, and occasional billing or communication issues.

Related guest reviews

10

Wendy

2 Mar 2025

·

Stayed 1 night

Warmly greeted upon entering hotel and quick friendly check in.

2

Stephanie

21 Oct 2024

·

Stayed 1 night

Arrived at the hotel around 3:30pm to check in. When I arrived I was informed by the front desk that my room had been cancelled. I book this in advance and was never made aware that this was cancelled. There was a wedding party at the hotel so they gave my room away to another guest. I asked to speak with the manager but she had already left…the front desk called her but she just yelled at the employee on the phone. Not happy at all after driving several hours to get to this hotel. Extremely unprofessional!

10

Deb

27 Sept 2023

·

Stayed 1 night

The shower didn't work at all, the elevator we got stuck in and to top it off, the manager was asleep on a table by the breakfast area.

10

michael

25 Jul 2023

·

Stayed 1 night

Staff is always nice and courteous.

10

Stephanie

3 Jul 2025

·

Stayed 1 night

The ladies at the front desk were super helpful!

10

Nikea

27 Jan 2025

·

Stayed 1 night

Staff were nice and friendly. Easy and fast check in.

2

Tim

7 Jan 2024

·

Stayed 1 night

They billed us twice for tbe room then told us when discovered it that we would have to get things straightened out. We have stayed in this hotel for years we are there 3 to 4 times a year. We will not be there any more. There employees are totally inept they can't even speak english.

2

ashley

16 Mar 2024

·

Stayed 1 night

Booked a room while traveling. Got a confirmation email. Showed up and there were no rooms available and he forgot to call us to let us know. 9pm with a 5 year old and we were scrambling to find a hotel to stay the night as many of the local hotels were sold Out as well.

2

Melissa

17 Jun 2024

·

Stayed 1 night

My family of 5 booked this while traveling, the hotel room was fine. However, when we arrived at 2:30 a.m. we had to stand and wait at the front desk for nearly an hour before we could check in and get door keys. There was no one to be found in the building. Both myself, and my husband checked everywhere, even in the employee lounge/office areas. This was extremely frustrating due to the fact that we had an infant and two other small children who desperately wanted to go to sleep in a bed, and were crying. We even attempted to call the hotel multiple times while standing in the lobby, with no response each time. Another guest also came in to check in, and had to wait also. We paid $172 for one night, and we will not be returning due to the lack of service from the staff.

6

Paul

1 Dec 2024

·

Stayed 1 night

Facility is clean, the beds are comfortable, but the girl that checked us in had the attitude of someone who was past the point of caring about anything. No smile, no politeness, no warmth, nothing. Just the bare necessary questions to get you checked in and away from her desk. Like the property itself, but management needs to do something about the staff.

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Location

Convenient to I‑475 and local venues, with restaurants and shopping nearby; several also found it quiet and felt safe. A few noted limited appealing dining close by or a somewhat sketchy feel.

Related guest reviews

10

Jenifer

30 Nov 2024

·

Stayed 1 night

Excellent and conveniently located to interstate.

10

Patricia

15 Apr 2025

·

Stayed 1 night

Easy to get to and a lot of choices for dinner.

10

Ashley

28 Apr 2024

·

Stayed 1 night

Nice hotel near the Macon amphitheater. The two sisters who work at the front desk are super nice and accommodating. I will stay here again next time I go to a concert in Macon

10

Brooke

28 Aug 2024

·

Stayed 2 nights

This hotel was great. I had a conference at Middle Georgia so it was only about a mile away. The hotel was clean and relatively quiet. I would definitely stay here again.

10

Thomas

2 Jun 2023

·

Stayed 1 night

Excellent location. Very quiet and comfortable.

10

sharon

19 Jul 2024

·

Stayed 1 night

Very clea. Next to different eating areas shopping close by

10

Karen

25 Aug 2024

·

Stayed 1 night

Great check in experience. Staff member walked outside to guide us in parking. Clean room and good breakfast. Quiet area..away from the highway.

10

Kendall

14 Oct 2025

·

Stayed 1 night

convenient location

8

Jim

21 Oct 2024

·

Stayed 1 night

Convenience to I-475 and to restaurants and Sams Club.

8

Megan

6 Oct 2024

·

Stayed 1 night

Crumbs, dirt and grass on floor and couch, sheets were clean but stained in some areas. Carpet was pretty sticky. And definitely in a sketchy area. Loud being on the 1st floor by the lobby and gym.

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Dining

Breakfast is frequently praised for variety and taste, with multiple mentions of a great or excellent spread. Others encountered cold or missing items, a broken pancake machine, or poor quality on some mornings.

Related guest reviews

6

Sam

16 Feb 2024

·

Stayed 1 night

There was a very musty smell to the room, and a peanut shell and used contact on the floor, so it wasn’t carefully clean. The breakfast options seemed very limited/not refilled or overcooked. We’ve definitely stayed at better Holiday Inns.

8

Timothy

11 Feb 2024

·

Stayed 1 night

The room and hotel exceeded my expectations. Breakfast was terrible. There wasn't even coffee, and when I asked for more, I was ignored.

10

Nykaira

31 Aug 2025

·

Stayed 1 night

Had a work conference and had to stay overnight, perfect place. Breakfast is great, staff is nice. Good Location

10

Andrea

22 Mar 2025

·

Stayed 1 night

Very clean, well maintained property. Great continental breakfast.

6

Charlotte

15 Feb 2024

·

Stayed 1 night

Upon are arrival we were told they don’t have any more rooms! I had previously called to verify our reservation and was told I had a reservation. I told them are arrival would be about an hour. They did finally give us a room! The room was fine. The breakfast was awful. The whole hot food bar was cold like the warmers were not even turned on. There was no muffins or danishes, no yogurt and spoiled milk! I stay in a lot of Holiday Inns but this was below there standards.

10

Thomas

30 Dec 2023

·

Stayed 1 night

Couldn’t ask for more. Everything was super clean and comfortable. The breakfast was excellent too.

10

David

4 Jan 2025

·

Stayed 1 night

Always clean with a great breakfast. Friendly staff.

10

Laurie

1 Apr 2024

·

Stayed 1 night

Best breakfast we have had from any hotels. More selection and bottled water which was great as kept in breakfast fridge so we could grab it to go with us. Room was clean, Bed comfortable.

10

Kevin

4 Sept 2024

·

Stayed 1 night

Probably nicest one in this area, great breakfast options!

8

John

27 Mar 2025

·

Stayed 1 night

Everything was fine, the pancake machine was broken. The pancakes were the reason my kids picked this over Hampton. It was just disappointing that it was broken.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$104
February	US$105
March	US$108
April	US$117
May	US$113
June	US$117
July	US$115
August	US$110
September	US$120
October	US$128
November	US$116
December	US$102

Su	Mo	Tu	We	Th	Fr	Sa
				1 $134	2 $142	3 $140
4 $150	5 $161	6 $161	7 $138	8 $147	9 $149	10 $156
11 $131	12 $130	13 $157	14 $152	15 $134	16 $147	17 $153
18 $115	19 $115	20 $112	21 $130	22 $115	23 $139	24 $149
25 $137	26 $109	27 $152	28 $119	29 $140	30 $139	31 $155

Holiday Inn Express & Suites Macon - I-475 by IHG

Prices for Holiday Inn Express & Suites Macon - I-475 by IHG

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed

Suite, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room

Standard Room, 1 King Bed (Leisure)

Guest reviews of Holiday Inn Express & Suites Macon - I-475 by IHG

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Holiday Inn Express & Suites Macon - I-475 by IHG

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $130
20 $122	21 $131	22 $131	23 $131	24 $127	25 $131	26 $126
27 $117	28 $135	29 $135	30 $135