Quality Inn & Conference Center Franklin Downtown

The hotel was clean and comfortable. Sound proofing is good, but not perfect. The bed was very restful. The attached restaurant is OK, offering a lot of different beers and ales.

Great customer service, everyone was extremely friendly and aimed to please. Property is very dated and needs a makeover. No printer at business center and the internet was so slow it wasn't worth using.

I liked the attached Mexican restaurant and bar. In a small town like Franklin, choices of where to eat are limited. The staff was friendly too. Our room wasn’t cleaned while we were there but we only stayed for 2 nights.

Hotel was very clean and staff were friendly. Easy to get to with very easy parking. Everything in Franklin was within walking distance so that was nice

The front desk staff were friendly. The new Mexican restaurant was good. We could walk to downtown Franklin, which was nice. The room was comfortable and the ground outside were nice

There was ice and snow on the walkways and parking area that should have been removed or treated. Service was good, friendly staff.

Was disappointed that resturant was closed always looked forward to eating there

Warm welcome and good little restaurant

Hotel was clean, comfortable and quiet. Town is old and a little run down but everyone working there was very nice. We even got a call on our hotel phone from front desk after we checked into our room asking if all was acceptable. Husband and I were there to do some biking and kayaking. Hotel got us a 1st floor room so we could bring our bikes inside with us. Only con, the hotel is advertised as having a restaurant and bar. Their restaurant is currently closed as they are remodeling. But within just a few blocks away there is downtown Franklin, which has many restaurants and bars. Overall, nice stay for a nice price. Would stay here again!

Did not eat breakfast. PArking was fine.

The hotel was clean and comfortable. Sound proofing is good, but not perfect. The bed was very restful. The attached restaurant is OK, offering a lot of different beers and ales.

Room was clean. Breakfast was good. The building is a little dated. And it seemed kind of expensive. We had a queen suite, but not sure why they call it a sweet because it's just one room which might only be slightly bigger than a normal room.

A clean and well maintained property on the edge of town. Easy access to exploring, dining, and shopping in Franklin.

When we check in Karen went above and beyond for the customer in front of me. Then she gave us a personal welcome call. The kind of service that used to be the standard. The room was comfortable and clean and the morning staff was just as friendly and pleasant. My daughter lives in the area so we will be regular customers.

Hotel was very clean and staff were friendly. Easy to get to with very easy parking. Everything in Franklin was within walking distance so that was nice

Check in was super easy and Karen was so friendly and nice. The hotel was super clean. Would recommend this place to anyone.

Very nice all around. Super clean. Staff excellent! Quiet, comfortable bed.

everything was clean, room was stocked with everything needed and everyone we walked by was polite and asked if we needed anything. This is why we will continue to book this location every wine walk/light up night weekend.

Friendly helpful staff. Only complaint would be an unpleasant smell in the hallways.

Staff was very helpful and courteous. Hotel and rooms where clean. The bathroom and shower where clean and in good working order.

Property in desperate need of a remodel!

The hotel was clean and comfortable. Sound proofing is good, but not perfect. The bed was very restful. The attached restaurant is OK, offering a lot of different beers and ales.

Room was clean. Breakfast was good. The building is a little dated. And it seemed kind of expensive. We had a queen suite, but not sure why they call it a sweet because it's just one room which might only be slightly bigger than a normal room.

The rooms are nice and well maintained. The beds were very comfortable. The location is excellent. The staff are welcoming and efficient. The walls are paper thin.

The staff was exceptionally good. Very attentive. The hotel is very dated. It could use some updating. The room was very clean. It had the same problem many hotels have lately as far as no daily maid service unless requested. Like other hotels, you are paying more for the room and receiving less. At the time this hotel was approximately $45 cheaper than its comparable competition, Holiday Inn Express.

Older hotel but very clean. Front desk staff went above and beyond to make sure my stay was a good one.

Very nice quality hotel deserving of its awards. Nice areas around hotel. Mattresses were old spring style but they were in good shape. Very clean and nice hotel, excellent staff.

Nice property, just old feel and smell in the room from carpet, sofa, etc. Had to spray down room with Lysol for freshness. Room is clean just old. Front desk clerk was great, and Mexican restaurant attached to hotel, their food was fantastic.

Very outdated

This is an older property, but it has been kept up very well. Because it is older, the rooms are much larger than newer hotel rooms. Best of all: we received the best customer service over our 4-day stay than we've experienced in YEARS! The staff was super friendly, helpful and welcoming. Would always choose this hotel over the Holiday Inn Express that is the only other option within 10 miles of this area.

Karen at the front desk stood out above everything. She was the best. From helping us getting checked in to recommending the Mexican restaurant there. She was the best.

Convenient location, top notch service. Everyone we came into contact with at the hotel was friendly and helpful. The manager was constantly around, making sure everything was great for everyone. Informed them that our refrigerator was not working and they had a new one in place and working within the hour.

The staff was friendly and helpful.

When we check in Karen went above and beyond for the customer in front of me. Then she gave us a personal welcome call. The kind of service that used to be the standard. The room was comfortable and clean and the morning staff was just as friendly and pleasant. My daughter lives in the area so we will be regular customers.

Awesome..Awesome…Awesome…. This place is perfect. The town it sits in is quaint..,and the front desk attendant is very personable…. Her name is Kim and she actually called our room after check-in to see how we are and if everything is ok. Priceless!!!! I will come back here because of this service. Exceptional!!!

The hotel had did not have any information from Hotels .com. I was extremely inconvenienced, and had to book a room through a different process. I had an itinerary number from Hotels.com, but no reservation number. I am not sure what happened, but I am not happy about how this transpired. Jim

Kim at the front desk was a joy to interact with. She welcomed us on our return visit, followed up with us to make certain we approved of our room and provided excellent suggestions for dining options. I have stayed at much more expensive hotels in more exclusive locations and have never received the level of competency and politeness that she exhibited. When we return it will be largely due to our anticipation in seeing her again.

The owners went above and beyond to make sure we had everything we needed. Great free breakfast too, and up the street from a great brewery.

This is an older property, but it has been kept up very well. Because it is older, the rooms are much larger than newer hotel rooms. Best of all: we received the best customer service over our 4-day stay than we've experienced in YEARS! The staff was super friendly, helpful and welcoming. Would always choose this hotel over the Holiday Inn Express that is the only other option within 10 miles of this area.

Would not stay again. Check-in system is severely outdated. Used the "old school" roll-a-dex filing system for room reservations. Per usual reguest photo ID and credit card was required. The hotel makes a photo copy of your drivers license and credit card (including the #'s, expiration date, etc). Any person could literally take your info. We should have left then, but it was late and we were ready for a shower and to relax. Upon checkout asked if I could have the copies to destroy and was told no, they go into a box for an audit. Not sure if this person really knows or not since their name badge said "in training." There was no one else around to ask. Also, this was the same front desk person who was sleeping (keep reading for that info). Apperared to be random people hanging around outside and smoking pot. Not sure if they were guest or not. Also appeared that they must do long term rentals to people?? I am not sure but wanted to do 1 load of laundry at 9pm at night and there were multiple baskets of clothes and 2 people hanging out in the laundry room doing a weeks worth of laundry 1 load at a time. Took the elevator a few times and the elevator smelled heavily of pot and alcohol and so did the gentlemen getting off the elevator. Room was semi-outdated. Neighborhood, or in my opinion, the entire area was run down. In the morning the front desk attendant was sleeping in a chair (we have a pic to prove this). Wish I could upload a pic in my review.

A clean and well maintained property on the edge of town. Easy access to exploring, dining, and shopping in Franklin.

Perfect location in a highly walkable small town. Very friendly and helpful staff.

Located within a five minute walk of downtown, where is a lot to do. Very nice staff as well, along with a nice breakfast available every morning.

Very convenient to town. The lady at the front desk was very kind and knowledgeable. We would stay there again.

Hotel was very clean and staff were friendly. Easy to get to with very easy parking. Everything in Franklin was within walking distance so that was nice

The hotel is convenient to all that downtown Franklin has to offer. Easy walking to restaurants, stores and the park. It is an older property but in doid condition. The complementary breakfast had the usual options but was kept clean and food items were replenished frequently.

The front desk staff were friendly. The new Mexican restaurant was good. We could walk to downtown Franklin, which was nice. The room was comfortable and the ground outside were nice

Great place to stay while in Franklin. Short walk to downtown where there is shopping and dining. The staff were very friendly and welcoming. Specifically Karen and Kim. It was a very refreshing positive experience.

Hotel was clean, comfortable and quiet. Town is old and a little run down but everyone working there was very nice. We even got a call on our hotel phone from front desk after we checked into our room asking if all was acceptable. Husband and I were there to do some biking and kayaking. Hotel got us a 1st floor room so we could bring our bikes inside with us. Only con, the hotel is advertised as having a restaurant and bar. Their restaurant is currently closed as they are remodeling. But within just a few blocks away there is downtown Franklin, which has many restaurants and bars. Overall, nice stay for a nice price. Would stay here again!

Friendly staff. Clean facility. Good breakfast. Very good parking. Nice area to walk, shop & dine.

Staff was very friendly and welcoming. Room was clean. Breakfast was good. Great place to stay the night for a baseball tournament in the area.

This was a very good hotel for what we paid and for a weekend trip. The breakfast was good, the staff were super nice and welcoming, and there’s a decent Mexican restaurant inside the hotel.

The employees were fantastic from the moment we were checking in, and even the next day when we checked out, this was our second time staying at this location and as long as they keep up the good work we will be returning next November for wine walk/ light up night. The waffles at breakfast were fantastic, and the water was hot with plenty of pressure in the shower.

The hotel is convenient to all that downtown Franklin has to offer. Easy walking to restaurants, stores and the park. It is an older property but in doid condition. The complementary breakfast had the usual options but was kept clean and food items were replenished frequently.

Friendly staff, very clean rooms and the complimentary hot breakfast was great

Was disappointed that resturant was closed always looked forward to eating there

Very friendly staff (Karen) and the restaurant was a very pleasant surprise.

Warm welcome and good little restaurant

Hotel was clean, comfortable and quiet. Town is old and a little run down but everyone working there was very nice. We even got a call on our hotel phone from front desk after we checked into our room asking if all was acceptable. Husband and I were there to do some biking and kayaking. Hotel got us a 1st floor room so we could bring our bikes inside with us. Only con, the hotel is advertised as having a restaurant and bar. Their restaurant is currently closed as they are remodeling. But within just a few blocks away there is downtown Franklin, which has many restaurants and bars. Overall, nice stay for a nice price. Would stay here again!

Very nice people at front desk. Breakfast had everything I needed.