Is parking available at the property?

Yes, complimentary on-site parking is available at the hotel. However, parking is limited.

What are the check-in and check-out times?

Check-in time is at 3:00 PM, and check-out time is at 11:00 AM. Early check-in and late check-out availability may be requested, but additional fees could apply.

What accessibility features are available for guests with disabilities?

The hotel offers limited wheelchair accessibility, including accessible parking and public areas.

Where is the hotel located in relation to key landmarks?

The hotel is located in Sandston, near the airport and city center. It is close to attractions such as Libby Hill Park, Capitol Square, and the VCU Institute for Contemporary Art.

What are the hotel's policies for guests staying with children?

Children are allowed at the hotel, and there is no minimum age requirement for children to stay for free.

Red Roof Inn Richmond - Airport Sandston | Book like an insider

What guests think

Across reviews of RED ROOF INN RICHMOND - AIRPORT/ SANDSTON, guests report mixed stays, with recurring cleanliness and safety concerns contrasted by some mentions of clean rooms, helpful staff, and convenient access to food options and the airport.

Multiple reviews cite roaches, visible mold, and stained bedding or towels. Noise from guests or the area is a common complaint, and some rooms have weak Wi‑Fi, broken locks or doors, nonworking TVs, or other maintenance problems. A few reviews describe friendly service and quiet, clean stays. Expect a budget stay with significant variability across rooms.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Not enough information in reviews.

Related guest reviews

4

Lauray

Jun 1, 2025

·

Stayed 1 night

The first room they put me in was on the second floor and the elevator was broken. And after I logged up to the second floor with my pet and luggage, I found that the smoke alarm was continually going off. The toilet seat was horrific.then I went back to the office and they gave me another room on the first floor, which was not that great either I would not recommend this place

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Cleanliness

Cleanliness is mixed: multiple reviews report roaches, visible mold, and stained or dirty linens and towels, while others say their rooms were clean or spotless.

Related guest reviews

4

Pamela

Aug 3, 2025

·

Stayed 1 night

Terrible experience. Door was not secure (prayed the chain lock would hold...), drapes would not close all the way (1st floor room!), and the bathroom door lock was broken. Seemed clean enough until I saw a roach crawl across the bathroom floor in the morning. I specifically asked about an early checkout (4:00 am) and was told that someone would be at the desk. Well. No one was in the office and the door was locked. Had to leave the key card in the room. Will definitely NOT stay there again.

4

Ector

Jul 18, 2025

·

Stayed 1 night

Sheets were dirty. Shower had black stains all over. Definitely had bugs.

2

Samuel K

Jul 13, 2025

·

Stayed 1 night

The check-in process was fine but the bedding was filthy!!

2

Janay

Nov 26, 2025

·

Stayed 4 nights

This is a roachtel. The room was roach infested. Went down to check out immediately and the man at the front desk seemed like the room having roaches was normal. I will not be using this hotel ever again.

2

Vickie

Feb 14, 2025

·

Stayed 3 nights

Absolutely filthy! We had reservations from Expedia for a 3 day stay and we left after 10 minutes of freaking out! I wish I could post pictures, it was atrocious. I will never book with Expedia again. We went out of pocket for another hotel and spent hours, for 2 days, trying to reach Expedia by phone and emails and chat support, finally just disputed charges with the credit card company. It’s been 4 days and we still have not had a response from anyone. Overall, terrible experience.

10

Malcolm

Sep 3, 2025

·

Stayed 1 night

The room was spotless

4

Kimyetta

May 14, 2025

·

Stayed 1 night

Roaches

2

Paul

Oct 11, 2025

·

Stayed 2 nights

I was up all night killing roaches. I could not sleep for roaches running under my bed and across the floor and also in my over night bag. how can you allow people to stay over night in these infested condition. yes I reported red roof inn to the health department

2

Jennifer

Sep 4, 2025

·

Stayed 2 nights

There was no availability for extra towels or pillows. The bathroom shower ceiling was covered in mold and caving in. The tub had roaches in it in the am. I checked out early and got no refund for the poor conditions

2

Jorge

Oct 20, 2024

·

Stayed 2 nights

The room was dirty with cockroaches coming from underneath the bathroom sink. The house keeper folded the towels, didnt change it, but didnt make the bed or cleaned the bathroo..

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Rooms

Rooms are often noisy and show wear, with issues like broken or flimsy locks and doors, nonworking TVs, low water pressure, and limited comfort; a few note updated or comfortable rooms, and Wi‑Fi can be weak.

Related guest reviews

4

Pamela

Aug 3, 2025

·

Stayed 1 night

Terrible experience. Door was not secure (prayed the chain lock would hold...), drapes would not close all the way (1st floor room!), and the bathroom door lock was broken. Seemed clean enough until I saw a roach crawl across the bathroom floor in the morning. I specifically asked about an early checkout (4:00 am) and was told that someone would be at the desk. Well. No one was in the office and the door was locked. Had to leave the key card in the room. Will definitely NOT stay there again.

2

Lorena

Mar 10, 2025

·

Stayed 1 night

We were followed to our room by a guy in a ski mask. Immediately left the hotel. There was a stain on the comforter and the bolt lock was broken in the room.

10

Rachel

Aug 16, 2024

·

Stayed 2 nights

The front desk staff was nice. The room was updated and comfortable.

4

Andrew

Oct 21, 2024

·

Stayed 1 night

First thing we noticed upon entering the room was a massive splatter on the inside of the door. It looked like either someone vomited on the door, or there was a massive blood splatter on it. Next, we realized that the piece to book the door chain with was missing, despite the chain still being on the frame. Instead of the mattresses being on bed frames, they were on giant metal boxes. The bathroom cleanliness wasn't great, but could've been worse. The beds were fairly clean. Comfort wise, the beds were exactly what you'd expect in this price point. As far as redeeming factors, the shower did work, including the hot water, and the front desk personnel seemed perfectly competent and friendly.

8

Deja

Jun 4, 2025

·

Stayed 1 night

There were stains on the sheets but other than that it was an enjoyable and also the Netflix did not work on the tv

8

Kesean

Jun 25, 2025

·

Stayed 2 nights

The Wi-Fi wasn't good

2

Dianne

Apr 13, 2025

·

Stayed 1 night

Run down, noisy, the sheets had holes in them

6

Thomas

Oct 23, 2025

·

Stayed 1 night

Noisy, inconsiderate people loitering in parking lot. People playing loud music in rooms next to me.

2

Ken

Sep 19, 2025

·

Stayed 1 night

The room itself was of poor quality. The door looked like it had been kicked in before. The walls, including the exterior wall, was super flimsy and provided no barrier to sound whatsoever. So the traffic all night, and then the mowers at 7:45am were very disruptive to our sleep. Who mows around a hotel at 7:45? That's a noise ordinance violation. The bed was uncomfortable, very rigid, squeaked loudly whenever you moved even slightly, and had only 3 small pillows. At least the bathrooms was OK, although water pressure was lacking in the shower. Oh and the TV -- didn't work. I wanted to watch the Thursday night NFL game but since we knew when we checked in at 5:00 that the TV didn't work, we just decided to go to a bar to watch the whole thing. I responded to an automated text asking how everything was by saying the TV was not working, and the automated response was basically "I'm an automated system and can't help with that but I'll let somebody know". Needless to say nobody came. The neighborhood is very sketchy. Lots of undesirables hanging around. There was a small gang of young adults hanging out for hours outside that looked like gang bangers. Very bad experience overall.

2

Gemma

Sep 5, 2025

·

Stayed 1 night

not safe door didn’t close properly and locks were broken

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Service

Service feedback is mixed: several guests found front desk staff rude or unhelpful and reported difficulty getting refunds, while others praised attentive, friendly staff and smooth check in and out.

Related guest reviews

8

Katarsha

Mar 14, 2025

·

Stayed 1 night

Staff was wonderful, I would stay again

2

Troy

Jul 3, 2025

·

Stayed 1 night

Terrible hospitality moldy bathrooms smelly room unsafe atmosphere disrespectful rude manager

10

Babette

Oct 6, 2024

·

Stayed 2 nights

It was a wonderful experience. Staff was exceptional. Definitely visiting again

10

Jaclyn

Jun 22, 2025

·

Stayed 1 night

Process from booking to check-in was easy. The managers at both check-in and check-out were attentive and helpful. There were some patrons outside that were a little loud when we first got there, but we were able to sleep well. Everything was clean and air conditioning was cool. Nearby restaurants made our morning easy to get back on the road.

2

Rachel

Aug 31, 2025

·

Stayed 2 nights

Horrible front desk staff. Rude, dismissive and not helpful. We hated our stay. It’s a glorified crackhouse.

8

Terrence

Mar 29, 2025

·

Stayed 1 night

Good customer service

2

Donell

Dec 17, 2024

·

Stayed 3 nights

Front desk guy was very rude

6

Stephen

Aug 14, 2024

·

Stayed 2 nights

1/4 roll of toilet paper in the room. Went to the front desk to get more. Sign says back in 5. Waited 10, no luck. Found someone the next day.

2

Vanessa

Aug 4, 2025

·

Stayed 1 night

As soon as I walk into my room, I was greeted by a roach in the middle of the bed. I went to the front desk to show him my uninvited guest and he looked at it as if he was use to seeing that. He said he didn’t have anymore rooms available and that I could ask the booking agent for a refund. I did just that and still had to find a different hotel with available at 9pm. Booking agent said that the property manager would not issue a refund. Don’t book here!

2

Madison

Mar 3, 2025

·

Stayed 2 nights

Front desk rude & lots of roaches!

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Location

Convenient to the airport, highways, and nearby restaurants or shopping; however, several reviews describe the surrounding area as sketchy with people loitering, and some guests did not feel safe.

Related guest reviews

4

Heather

Aug 8, 2025

·

Stayed 1 night

staff was ok, but guys hanging around with loud music I did not like. felt unsafe

10

Jeffrey

Sep 27, 2025

·

Stayed 1 night

Very clean, air conditioned. Walked to awesome restaurant right next door. Very friendly.

2

Kimberly

Oct 14, 2025

·

Stayed 1 night

Close to airport and highway. Room smelled like pot and cleaners. Bathroom door did not shut. Towels were super thin. Cobwebs in room.

2

Lorena

Mar 10, 2025

·

Stayed 1 night

We were followed to our room by a guy in a ski mask. Immediately left the hotel. There was a stain on the comforter and the bolt lock was broken in the room.

8

Bobbie

Aug 31, 2024

·

Stayed 1 night

Clean near shopping plaza

2

Heather

May 25, 2025

·

Stayed 1 night

Didn’t feel safe.

10

Latrice

Jan 14, 2026

·

Stayed 1 night

My stay was good. It was convenient to a lot of food places. The price was very reasonable.

2

Muhammad

Jul 12, 2025

·

Stayed 1 night

I would never ever consider that place again and never ever recommend anyone for that place as well. That hotel was unsafe, homeless people were sitting on the main entrance and calling people and going behind them who ever goes in the hotel. In the middle of night some banging my door and it was just so scary, we didn’t answer the door because we were feeling unsafe and they left after 5 minutes. Bathroom and shower was so dirty and disgusting, moldy shower and bugs on the floor. We kept the bathroom looked the entire night so the bugs doesn’t comes out and ran out in the morning to a grocery store near by to use the bathroom. Lucky no bed bugs, so we able to sleep little bit till the door getting beaten up. Terrible night.

2

Demond

Oct 13, 2024

·

Stayed 1 night

The front desk guy is very rude, had roaches in the room. Prostitutes and Pimps out all night. Loud music all night.

2

Ken

Sep 19, 2025

·

Stayed 1 night

The room itself was of poor quality. The door looked like it had been kicked in before. The walls, including the exterior wall, was super flimsy and provided no barrier to sound whatsoever. So the traffic all night, and then the mowers at 7:45am were very disruptive to our sleep. Who mows around a hotel at 7:45? That's a noise ordinance violation. The bed was uncomfortable, very rigid, squeaked loudly whenever you moved even slightly, and had only 3 small pillows. At least the bathrooms was OK, although water pressure was lacking in the shower. Oh and the TV -- didn't work. I wanted to watch the Thursday night NFL game but since we knew when we checked in at 5:00 that the TV didn't work, we just decided to go to a bar to watch the whole thing. I responded to an automated text asking how everything was by saying the TV was not working, and the automated response was basically "I'm an automated system and can't help with that but I'll let somebody know". Needless to say nobody came. The neighborhood is very sketchy. Lots of undesirables hanging around. There was a small gang of young adults hanging out for hours outside that looked like gang bangers. Very bad experience overall.

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Dining

Not enough information in reviews.

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Red Roof Inn Richmond - Airport Sandston

About this property

Location

Room options

Superior Room, 2 Double Beds, Smoking

Superior Room, 1 King Bed

Superior Room, 2 Double Beds

Superior Room, 1 King Bed, Smoking

Guest reviews of Red Roof Inn Richmond - Airport Sandston

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Red Roof Inn Richmond - Airport Sandston

Prices for upcoming dates

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