Name: Drury Inn & Suites Charlotte Northlake
Address: 6920 Northlake Mall Drive, North Lake, Charlotte, North Carolina, United States of America, Charlotte, Mecklenburg County, US
Price range: $108–$229 per night
Rating: 9.15

What guests think

At Drury Inn & Suites Charlotte Northlake, guests consistently praise the friendly staff, convenient Northlake Mall location, and strong value from the complimentary breakfast and evening Kickback with drinks, along with comfortable rooms that many describe as clean and quiet.

Common downsides include crowded or occasionally closed pool and hot tub areas, intermittent housekeeping lapses such as hair or stained linens and lingering odors, and noise at times from thin walls or busy team weekends. Many also like the easy highway access, free parking, and the on-site bar and restaurant. Overall, expect a friendly, high-value stay with standout freebies and some busy family hotel tradeoffs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciate the indoor/outdoor pool, hot tub, free parking, and the on-site bar/restaurant; some note elevator delays. However, pools and the hot tub can be crowded, strongly chlorinated, occasionally dirty, or temporarily closed, and parking spaces feel tight.

Related guest reviews

8

Peter

May 5, 2023

·

Stayed 1 night

Loved staying here. The room was great and the free breakfast was the best of any hotel chain I have stayed in. I do have one complaint and that is the lack of handicapped parking in the front near the main entrance. For such a large hotel there were 2 spaces out front and the rest were around the end of the property. But you still have to come back to the main entrance area to use the elevator.

8

Fabian

Apr 4, 2024

·

Stayed 1 night

We made reservation in this hotel to use the pool. When we arrived they said we could use it but inmediately the put under maintenance, we were never able to use the pool.

10

James

Apr 28, 2025

·

Stayed 1 night

The property is in good shape. But it is a bit dated. Also when they have large contingencies of sports teams being with only one elevator operating. it was extremely frustrating getting to the upper floors. At times it was as much as a 10 plus minute wait. Add to it the staff had to use the elevators to bring towels and cleaning supplies to the floors it was really difficult. I also say that the amenities that the property offers are outstanding. But when you have that many youth attending you can't make use of the pool area when clearly they were past the numbers that the area was designed for. But overall the staff made up for a very trying weekend.

10

SAMANTHA

Oct 20, 2025

·

Stayed 1 night

We stayed here for one night in a pass through and this hotel was lovely. Pool, drinks and snack and breakfast included!! We loved the hospitality we received too from all the staff. We will be back

10

Sheila

Jul 10, 2025

·

Stayed 1 night

We stay here often and are never disappointed. If i had to give any criticism, it's that the chlorine in the pool area is fairly intolerable and it's very humid. There is an outdoor pool area, which is often excessively crowded. Otherwise, it's a wonderful place to stay!

6

Gwendolyn

Jul 6, 2024

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Stayed 2 nights

There was a water maintenance repair problem and there was an unexpected maintenance issue later on that same day that closed the pool.

8

Lakasia

Aug 14, 2025

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Stayed 3 nights

Wish the parking lot was bigger. There's only one way in and out the parking lot. Would have liked outside areas for kids.

10

YADIRA

Jul 15, 2025

·

Stayed 2 nights

I love my staying in this hotel. The hospitality was amazing and all the staff and people who was staying was very friendly. It has a big indoor pool connected to the outdoor pool plus a hot tub. Can’t go wrong with free breakfast and free dinner with a drink for adults. The most important thing about everything is that shopping centers are near by. I really recommend

8

Nassyeli

Jan 10, 2025

·

Stayed 1 night

There were way too many people in the pool. The hot tub water was brown & dirty. The bubbles & foam were brown/dirty.

8

Barbara

Jan 5, 2025

·

Stayed 1 night

We have never been disappointed when we stay at Druary North lake Mall location. Everyone is helpful and courteous. We noticed the hotel opened The Kitchen Bar which looks like a great addition since they stay open late nite. We will try The Kitchen Bar at our next stay. Highly recommend the hotel.

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Cleanliness

Many reviews describe the hotel and rooms as very clean. There are recurring complaints about housekeeping lapses—hair, stained or even wet linens, moldy showers, odors, and occasional mess in hallways or pool areas.

Related guest reviews

6

Deundra

Apr 13, 2025

·

Stayed 1 night

When i checked in my room discovered pillow cases dirty on one bed and the other bed had hair on the sheets

4

Lori

May 18, 2025

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Stayed 1 night

The room was very worn looking with sheets that were old and stained. The walls had damaged areas. The room had a dog and cigarette smell. The hotel and area should not be rated as high as it is. The one good thing was that the front desk staff were very nice and friendly. I have stayed here before and it has definitely gone down hill and I will not be staying here again.

6

Katelyn

Apr 21, 2025

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Stayed 2 nights

Cleanliness was sub-par. Mold in the shower, found a handful of stray hairs in the room. Every inch of carpet was dirty. Lobby and elevator floors were wet at all times because of all the people walking around from the indoor pool. Every person that we talked to that worked there was SO sweet but that was the only good part we experienced. You can hear EVERYTHING in the rooms and the MASSIVE SPOTLIGHT in the parking lot shone into our room and nothing could block the light out.

6

Cynthia

Aug 29, 2023

·

Stayed 1 night

Upon entering, the chlorine smell combined with mildew greeted you before you checked in. Our room looked clean when we arrived at night but in the morning you could see food crumbs and hair on the surfaces in the sitting area. The couch had unknown stains on it.

6

Louis

Apr 25, 2025

·

Stayed 1 night

Overall, the hotel was nice. Price range was good. Staff service was good. The only issue that I saw was that the bathroom floor didn't look like it had been cleaned.

10

Kevin

Oct 20, 2025

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Stayed 1 night

Clean well maintained facility, great location, adequate parking, friendly staff.

10

Amy

Jul 18, 2025

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Stayed 1 night

Perfect for a quick getaway. Relaxing and mostly clean. Could use more cleaning in hallways as guest leave trash to be picked up, other than the trash not being collected daily, it’s clean.

4

Mariela

Nov 7, 2023

·

Stayed 1 night

I reserved the suite with jet jacuzzi. Checked in after 9 pm due to long drive, front desk was informed and there was not need to rush finishing the room since I was getting to the hotel late. Fist time I used the shower and found hair everywhere inside the shower (walls and counter). The shower drainage was cover with hair after seeing that I will not dare to touch the jacuzzi. The shower door won’t seal properly and water runs everywhere. Shame on the staff that won’t supervise and make sure rooms are clean at least

10

John

Nov 9, 2025

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Stayed 4 nights

Very clean room. Comfortable bed and linens. Nice and quiet. Breakfast was good.

10

Jackie

Feb 24, 2025

·

Stayed 1 night

Exceptional customer service & cleanliness.

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Rooms

Rooms are generally comfortable, quiet, and often spacious, with many guests sleeping well. Some mention dated touches, odors, thin walls or freeway noise, and maintenance issues like weak AC, flickering lights, or soft/uncomfortable mattresses.

Related guest reviews

10

Jacob

Mar 17, 2025

·

Stayed 5 nights

This hotel blew out my expectations. They serve a free breakfast and dinner that is unique every night, as well as complimentary popcorn! Despite being right next to a major road, the room was so quiet. All of the staff were attentive and always willing to help. Room cleaning was never intrusive but always made sure the room stayed neat. If I'm every in the Charlotte/Lake Norman area, I will be staying here again.

6

Xavier

Jan 31, 2025

·

Stayed 1 night

The hotel is updated and the rooms smell pretty bad.

8

Clifford

Sep 26, 2025

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Stayed 3 nights

It was a good stay other than the bed was uncomfortable and pillows were to soft so my back hurts other than that it was good

10

Laura

Jan 14, 2025

·

Stayed 1 night

Suite had nice size rooms. Bed was comfortable.

8

Mehrnaz

Feb 23, 2025

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Stayed 11 nights

I stayed at this hotel for almost a month. My first room was not clean—the bathroom hadn’t been properly cleaned, and the sheets had a lot of hair on them, likely from the previous guest. Thankfully, Nicole was very helpful and happily moved me to a much cleaner room. It was a hassle to move all my things, but at least I was finally able to sleep in a clean space. The walls are extremely thin—you can hear everything from neighboring rooms, even when guests simply move or sneeze. There were also a lot of families with multiple children, making noise a constant issue. At one point, a family with four children moved into the room next to mine, and it became impossible to stay there. The walls, the bed—everything was shaking. When I brought up the issue at the front desk, the staff member working that night was extremely rude and aggressive. I wasn’t able to switch rooms until the next day after she was gone. Overall, this hotel has serious noise issues, and my experience with one of the staff was disappointing. However, I truly appreciate Nicole’s kindness in helping me move rooms, and I also had a wonderful experience with Michelle at the front desk. She helped me extend my reservation at a discounted rate, which I really appreciated. The free breakfast and dinner are nice and convenient, but for someone staying a month, the options became repetitive. Aside from the one rude staff member, the rest of the team was welcoming and helpful.

8

Nicolas

Mar 16, 2025

·

This hotel is in a convenient location next to the interstate. It is clean, has friendly employees, and very good breakfast. The only criticism is that the building and furniture is older. The room smelled a bit old and there were periodic mechanical noises even though I wasn't close to the elevators.

4

Domozik

May 17, 2023

·

The room was hot and would not get to the right temperature even after adjusting the thermostat. It made for an uncomfortable stay.

10

Anthony

Oct 14, 2024

·

Stayed 2 nights

Great room. Quiet and comfortable.

10

Denise

Oct 28, 2025

·

Stayed 1 night

The room was very comfortable and clean

10

Ryan

Oct 10, 2025

·

Stayed 1 night

large room, very clean and convenient

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Service

Service is a strong point: staff are widely described as friendly, welcoming, and helpful, with smooth check-in and accommodating support. A few reported issues include billing errors, room assignment mistakes, slow security response, or maintenance follow-up delays.

Related guest reviews

10

Amanda

Aug 18, 2025

·

Stayed 1 night

The staff were excellent and very accommodating. Very polite.

10

Havalla

Oct 26, 2025

·

Stayed 1 night

This was just an over night stay. I am very very pleased with this hotel. The hotel was very clean. Service was wonderful. They served free dinner which was not bad. Free breakfast wasn’t bad. And you’re even offered 2 free adult drinks. I thought the free diner and adult drinks were pretty cool. I will definitely book here again !!

10

Cheryl

Nov 24, 2025

·

Stayed 1 night

Room was clean and nicely appointed. Kick Back "happy hour" food was yummy - hot food was hot, salad fixin's were cold. Lobby staff were wonderfully helpful and friendly. Love that it is located across from the mall for some quick shopping if needed.

10

Angela

Jul 21, 2025

·

Stayed 3 nights

We drove from Orlando, FL and was running late due to storms and traffic. We called to ask for late arrival and Elaine was very pleasant and has a great sense of humor ☺️ At check in Ms Dixon was very friendly and has a great smile 😁 She explained everything that Drury has to offer it's guests. Everyone was so nice and respectful. What no one knew is that we were there because my only son was getting married! Thank you all for making our stay perfect 😊 We look forward to staying with Drury Inn and Suites again! Thank you for excellent customer service😊

10

Mrs Levon T

Sep 1, 2025

·

Stayed 3 nights

Great time and service. Spoke well asked if you needed help locating or given directions.

4

Tenisha

Apr 14, 2025

·

Stayed 2 nights

Beware! They double charged me at a higher rate. They will over charge you if you pay at the property through a third party. Luckily they refunded but only after I caught it. One of the staff was unprofessional told me to contact a manager, just go by the kitchen? I said that's not my job it's your job to fix it when I check out. Always pay before you get there! The manager can't do basic accounting. Smh. On top of that, we couldn't use not one towel or wash cloth. They all had stains as if they were not washed properly. We always prepare for that but get new towels sheesh! This was not the first time this has happened. The bed and bathroom were cleaned. The pool area is over run with kids all day. But we expect that. It's a family hotel. Like everyone says it smells like weed even on the outside. Staff are nice and it's a convenient location. The dinner and drinks are a plus. The new dining/ bar area is a nice addition. I would stay again.

10

Megan

Jul 23, 2025

·

Stayed 2 nights

Exactly what we needed! The staff was so friendly and the facilities were clean and well taken care of. A great value on a wonderful stay!

6

Robert

May 25, 2025

·

Stayed 1 night

At check in was given room cards to find out someone was already in that suite. I specially reserved a handicapped accessible suite. However apparently that room was given to someone else. The "kitchen " in the suite is nothing but a wet bar with no plates,glassware or utensils. Kinda disappointed in the overall experience for the price i paid for a deluxe suite.

6

Victor

Sep 1, 2025

·

Stayed 2 nights

We liked the friendliness and professionalism of the staff. I didn't like the mattress. I was told it was an older property.

2

Tara

Apr 21, 2025

·

Stayed 1 night

There was a man on his hands and knees waiting to jump out at us when we came out of our room. He said “I’m trying to find something” and started to come in my door. I slammed it shut and said no. I tried to call for help, the phone was not working. I used my cell to guest services and told them we felt unsafe leaving our room. They said they’d send security. 11 minutes later I called again and told the manager to come get us immediately as we wanted an escort and we were leaving the hotel. They had put us in a corner room. No cameras available. Phone didn’t work. I filed a report.

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Location

Conveniently across from Northlake Mall and near many restaurants, with easy access to I-77 and I-485; several note it’s a short drive to uptown or the airport. A few mention the area feels less walkable or sketchy late at night.

Related guest reviews

10

Jennifer

Sep 16, 2024

·

Stayed 1 night

Easy 20 minute drive from the airport. Check in went smoothly after a late night flight. Safe area and a hot breakfast was included.

10

Joshua

Aug 10, 2025

·

Stayed 2 nights

Close to restaurants and stores

8

Meghan

Jan 10, 2025

·

Stayed 2 nights

Stayed for a sports tournament and had an easy and comfortable weekend at the Drury. Friendly and helpful staff, free well-lit parking and close to shopping and loads of restaurants. Quick trip and a few exits from uptown Charlotte. Quiet despite being on the highway. Good breakfast is included. Plenty of free snacks in the afternoon.

6

Eryn

Apr 6, 2024

·

Stayed 3 nights

It's an average hotel. I needed to be over here for work, but I would have preferred to stay in a different area over all. Pretty sketchy at night and I was told not to walk around past dark. Right next to the mall so lots of chain restaurants. The pool was mobbed with like 50 kids every night. Gym was meh. Room was fine, but there was hair left in the shower which was gross. It's nothing to right home about. I never ate a meal here, it didn't look appealing.

10

Melanie

Dec 1, 2024

·

Stayed 1 night

The hotel was exactly what I needed for the night. I wished I could've stayed longer. Conveniently located near the I77 exit and Northlake Mall.

8

Susan

Nov 16, 2025

·

Stayed 1 night

Nice hotel next to a mall with lots of restaurants nearby

10

Raymond

May 17, 2024

·

Stayed 3 nights

It was a very nice stay. The hotel was clean and comfortable. The staff was friendly and helpful. Breakfast in the mornings were hot and had a nice selection. The hotel is located in a mall complex. Made for easy shopping and food options, just not very "scenic". For me this was fine. I would definitely stay there again.

8

Nicolas

Mar 16, 2025

·

This hotel is in a convenient location next to the interstate. It is clean, has friendly employees, and very good breakfast. The only criticism is that the building and furniture is older. The room smelled a bit old and there were periodic mechanical noises even though I wasn't close to the elevators.

10

Timothy

Jan 5, 2025

·

Stayed 1 night

Great location to enjoy the mall.

10

Kelly

Jul 2, 2025

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Stayed 1 night

Great price, breakfast included, excellent location with restaurants and the mall right there...and it is so clean! The check-in staff were super nice and the process was quick. Literally no complaints, and we would stay there again.

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Dining

The complimentary breakfast and evening Kickback with drinks are frequent highlights and considered great value. Quality is generally good but can feel basic or repetitive, service areas get crowded, the on-site restaurant/bar earns mixed reviews, and some note a two-drink limit.

Related guest reviews

8

Kyra

Jun 27, 2025

·

Stayed 3 nights

Dinner and drinks were included, that was a very nice add on. The pool was much smaller than it looked in the pictures so it was packed and dirty. It also closed an hour earlier than posted on line. Other than that it was a nice experience.

8

Milli

Jun 22, 2024

·

Stayed 2 nights

I chose this property based off of the reviews for the breakfast.And also there's a free evening dinner/late lunch. The food is just OK. The breakfast is the standard hotel fare. I sunny cars for jiggly rubbery fake sausage so I didn't even though that. The eggs are watery but it'll do. The waffles standard spongy mix. The dinner was a little bit better.It's like a school lunch level. One night there was pulled pork with baked beans and colesaw. It was a 6/10 decent. Because of 2 include meals the place is over run with children feeding their own food with nasty hands. Staff should tell parent they have to serve their children. Since many parents don't have the good sense to teach their children not to touch food with their bare hands. And don't talk, cough or sneeze over the food. If they are the height of the food they shouldn't even be standing there. Anyhow, if in the area again I may stay again. The place needs some updating but staff is super friendly, helpful and always cleaning.

8

James

Apr 9, 2025

·

Stayed 1 night

2 drinks at manager reception whereas other Drury's give you 3. Toilet didn't flush properly, otherwise a nice hotel.

10

Havalla

Oct 26, 2025

·

Stayed 1 night

This was just an over night stay. I am very very pleased with this hotel. The hotel was very clean. Service was wonderful. They served free dinner which was not bad. Free breakfast wasn’t bad. And you’re even offered 2 free adult drinks. I thought the free diner and adult drinks were pretty cool. I will definitely book here again !!

10

Luciana

Dec 29, 2024

·

Stayed 1 night

Grace was amazing!! Two free meals and two free adult beverages daily!! I’m sold. I will be staying with Drury from now on!

10

Marti

Jun 29, 2024

·

Stayed 2 nights

We loved our stay here. We will definitely make this our new hotel when we come to Charlotte. The breakfast and dinner were really great and we loved the bartender, Curtis. The pool was nice and our room was very clean. Thanks!

10

Ronald

Aug 5, 2025

·

Stayed 1 night

Evening food was good. Breakfast was great.

10

Amy

Nov 18, 2024

·

Stayed 1 night

We stayed at Drury after a long day of traveling. Very clean and the beds were comfortable. The breakfast is one of the best. Very nice people working on the buffet and cleaning up the dining room. Would definitely stay here again.

10

Allen

Oct 15, 2025

·

Stayed 1 night

It was exactly what we hoped for. Enjoyed the Kickback and the Breakfast the most.

10

YADIRA

Jul 15, 2025

·

Stayed 2 nights

I love my staying in this hotel. The hospitality was amazing and all the staff and people who was staying was very friendly. It has a big indoor pool connected to the outdoor pool plus a hot tub. Can’t go wrong with free breakfast and free dinner with a drink for adults. The most important thing about everything is that shopping centers are near by. I really recommend

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AI-generated summary based on recent guest reviews

Month	Average price
January	$105
February	$109
March	$110
April	$115
May	$120
June	$118
July	$122
August	$101
September	$101
October	$117
November	$111
December	$105

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $114	15 $150	16 $177	17 $109	18 $147	19 $142
20 $109	21 $108	22 $109	23 $111	24 $121	25 $140	26 $150
27 $109	28 $111	29 $109	30 $111

Su	Mo	Tu	We	Th	Fr	Sa
				1 $111	2 $152	3 $164
4 $111	5 $111	6 $116	7 $138	8 $129	9 $229	10 $228
11 $202	12 $113	13 $114	14 $113	15 $114	16 $146	17 $228
18 $114	19 $159	20 $141	21 $116	22 $114	23 $130	24 $152
25 $113	26 $114	27 $114	28 $117	29 $114	30 $147	31 $134

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed (Jacuzzi)

Room, 1 King Bed with Sofa Bed (Sofa Sleeper)

Room, 1 King Bed

Room, 1 King Bed, Accessible (Roll in Shower)

Room, 1 King Bed, Accessible (Tub)

Room, 1 King Bed (Upper Floor, Jacuzzi)

Suite, 1 King Bed with Sofa Bed (Sofa Sleeper, 2 Rooms)

Suite, 2 Queen Beds (Sofa Sleeper, 2 Rooms)

Room, 2 Queen Beds (Upper Floor)

Suite, 1 King Bed (Upper Floor, Sofa Sleeper, 2 Rooms)

Suite, 2 Queen Beds, Accessible (Sofa Sleeper, Roll-In Shower, 2 Rooms)

Room, 1 King Bed, Accessible (Meeting, Tub, 2 Rooms)

Room, 2 Queen Beds

Room, 2 Queen Beds, Accessible (Upper Floor, Tub)

Suite, 2 Queen Beds (Upper Floor, Sofa Sleeper, 2 Rooms)

Room, 1 King Bed with Sofa Bed (Upper Floor, Sofa Sleeper)

Room, 1 King Bed (Upper Floor)

Suite, 1 King Bed with Sofa Bed, Accessible (Sofa Sleeper, Tub, 2 Rooms)

Guest reviews

Superb

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Drury Inn & Suites Charlotte Northlake

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Prices for upcoming dates