Ace Hotel New York

Second time staying here. Great room, clean and it has a photo booth in the lobby!

I have very mixed opinions about the hotel. The location is amazing. The staff is responsive. However- my first night the AC wasn’t turned on. The staff explained that the entire building wasn’t turned on but it would be resolved by the next day and brought me a fan. I need a cold room to sleep and I’ve never been in a situation where the AC wasn’t turned on before. Once they turned on the AC the next day, I realized that it would just shut off overnight and I kept waking up at 2am when the room got hot. Might need to be updated. The next day, I realized that while my door shut and sounded secure, I was then able to push on the door and it opened. The staff responded quickly and resolved the issue but it was still unsettling to realize. The staff was great but overall I think the utilities need a refresh. The outlets in the room on the desk didn’t work.

This is a good value for the location and the smaller single rooms reflect that. Comfortable bed, good sheets and towels, basic compact rooms with the minimum required - bed, desk, TV, electric kettle, small fridge, along with a friendly accommodating staff. For some travelers the hipster (and loud) lobby bar vibe will be a plus. Not so much for others but you dont' sleep in the lobby bar and the rooms are quiet.

Good

Really disappointed by the room standards - the wallpaper was peeling, the air conditioning didn't work, and the view out my window looked straight into the side wall of the building. Felt like the property has gone downhill.