Name: Ink 48 Hotel
Address: 653 11th Avenue at 48th, Hell's Kitchen, New York (and vicinity), New York, United States of America, New York (and vicinity), New York, US
Price range: $314–$977 per night
Rating: 8.1

What guests think

At Ink 48 Hotel, travelers highlight spacious rooms, courteous staff, and a location handy for the Manhattan cruise terminal and Javits Center, while common drawbacks are late-night street and club noise that affects sleep, especially in north- or street-facing rooms.

Many find it walkable to Times Square but farther from subway lines. On-site dining is limited—restaurant and rooftop access are often closed or by reservation—and there’s typically no room service or in-room coffee. Cleanliness and upkeep vary, with some reports of stains, odors, and malfunctioning fixtures balanced by comfortable stays and quick repairs. Overall, it’s a practical base for cruises and conventions if you’re comfortable with simple amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are limited: the on-site restaurant and rooftop are often closed or reservation-only, there’s no room service, and guests note no lobby coffee or water; valet parking is expensive or limited.

Related guest reviews

2

Bianca

Jan 5, 2025

·

Stayed 2 nights

No sound proof windows and night life right outside meant nonstop police and fire fighter sirens. We were on the 10th floor and heard everything as if on the 1st. Elevators were not working and there was zero urgency to fix them. They had no functional restaurant which meant no available room service of any type even as simple of having water available or utensils. Of course they didn’t have a coffee or water stand. Room Lights would randomly flicker. Tv was from the 90s and would randomly change channels back to guide. Hotel itself was not as depicted online - falling apart for sure. Motel vibes. For 500-600 a night, we expected at least working elevators and a soft bed.

10

Cece

Oct 27, 2024

·

Stayed 1 night

No real dining options. No room service or breakfast No restaurant or bar. I was told it closes at 2 pm..

6

Keith

Sep 22, 2025

·

Stayed 1 night

The hotel was OK. Certainly not a resort, which they charge a fee I believe. Just a basic hotel.

8

Angela

Nov 21, 2024

·

Stayed 4 nights

Very friendly staff, but the restaurant is closed so there is nothing but your mini bar. I expected a hotel restaurant and bar. No rooftop bar, no lobby bar...

6

Dee A

Sep 2, 2024

·

Stayed 1 night

Website & info outdated. Rooftop Terrace and Pool area was closed, told "no date for reopen available". No place to view the river - without purchasing an expensive suite. The advertised restaurant & bar not open. Signs still in window. Dining room for Breakfast "not open this time of year". Instead a small selection of microwavable packets & cooler items available -- but only in the morning. Our room was very small but adequate and clean. Staff seemed pleasant enough. They did waive the Resort Fee for our Gold status. But this facility has NO RESORT SERVICES to even offer other than standard excerise area. Overall just basic overnight spot.

8

Sam

Jan 21, 2025

·

Stayed 1 night

Great location when leaving for a cruise from Mahnhattan! It was loud, but it’s NYC, not the hotels fault. They didn’t offer any food or drinks for purchase other than what was in the room. Our ceiling was falling apart in the bathroom, and had to be moved at midnight. Room was beautiful, check in was smooth, staff were helpful and friendly. I hear there was a change in management so no more restaurant and other features? Would stay at again.

8

Marlene

Nov 5, 2025

·

Stayed 2 nights

staff was friendly and helpful. easy check in and out. beautiful view when you go to the 16th floor bar(which is not owned by the hotel) would be nice to have coffee maker in each room or in the lobby/ water dispenser

6

Megan

May 14, 2025

·

Stayed 5 nights

This property has wonderful staff but not much else to really recommend it. A big lack of amenities. No water stations or even a store to buy bottled water. Small water bottles in the room but for $8 each. No coffee makers in room and none available in lobby or in a central area. One restaurant connected to the hotel, but only open for limited morning hours and 20$ for 2 cups of coffee. No room service No microwaves. Our room was right across from the bar/grill Mexican restaurant that has a lid DJ and dance party every night (except Mondays) until 1:00 am that seriously shakes your room and makes it impossible to work or communicate without shouting!

8

Adam

Mar 6, 2025

·

Stayed 4 nights

Ink48 is now just a simple place to stay in a good location for Javitz. New ownership has had to close the once amazing roof deck restaurant / lounge so there's really no action to have any kind of social experience at the hotel now. It's very quiet now, rooms still nice and well appointed but if you're looking for more it's not the place anymore

6

joaquin

May 27, 2025

·

Stayed 1 night

Price, location is food deal. Two big downs, no smart TVs, and no room service.

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Cleanliness

Cleanliness is inconsistent, with repeated reports of stained carpets and furniture, odors, bugs or mold, and missed bathroom refills; others found rooms clean.

Related guest reviews

6

Christina

Jul 20, 2025

·

Stayed 1 night

Not a great experience all round. Reception was fine and welcoming but that's where it ends. The lift, corridors and rooms very dated. On entering the room there were sockets and light switches hanging off, scratches and wear and tear everywhere. The bed was fine, pretty standard. The air con unit smelled like burning which we related to the front desk, it was caked in heavy dust and lint and hadn't seemingly been cleaned in a while. The shower had mould and black marks all over it. Again we related all issues to the front desk and were told it would be taken on bored. When we mentioned air con issues the person we spoke to even said, before we prompted, "does it smell like burning", which prompts me to think they've heard this before. The area it was in is fine, still a good 20 minute walk to subways but overall fine. Bit sketchy in some parts at night but that's most big cities. To use the rooftop we were told you need a booking which is odd as just wanted to sit and have a drink without having to time it. Anyway not very happy with the stay overall

4

Ho Ting

Jul 10, 2025

·

Stayed 4 nights

We requested for a connecting room but the staff only arranged two rooms on the same floor but not connecting rooms. One of the rooms’ lock doesnt work so we needed to change room in the mid way. There was construction projects nearby the hotel so we got waken up around 7am every day. We found small cockroaches/flying bugs too. One of the rooms had table and chair while the other didnt have. Staff did not refill shampoo/tissue paper/shower gel when they cleaned the room everyday. The location is not ideal while we knew it. The neighborhood is kinda poor in condition when its night time. Not quite safe if you are alone.

4

Omarylis

Nov 25, 2025

·

Stayed 2 nights

No gel soap Curtain had stains Lamp shade had stains Shower curtain has stain No microwave in the room No coffee maker in the room The shower water is as standing Maybe hire a deep cleaning company or purchased new equipment after something is stained and not properly washed

6

Kimberley

Jun 10, 2025

·

Stayed 2 nights

Hotel needs a deep clean, in the rooms and hallways. corners and walls are dinged and dingy. Could be a fantastic place!!

8

Tatum

Oct 20, 2025

·

Stayed 1 night

The staff were incredible and upon arrival, we thought our room was massive and lovely. Once we actually got into the room, we realized what a good clean it needed. The shower head was so full of mould, areas in the room hadn't been dusted in ages, and the chairs at the dining table were disgusting with water stains and dirt. We were really annoyed to not able to get to the roof top bar with our daughter, exceptions should be made for guests. We also found it inconvenient to not have room service delivery or options for kids on the downstairs restaurant menu. It's a very convenient location, loved Hell's Kitchen area. Once again, the staff were incredible.

4

Neil

Dec 9, 2025

·

Stayed 1 night

The room was quite dirty, carpets and chair stained everywhere, tv remote was covered in dead skin, bedside outlets didnt work, no bodywash in the shower.

2

Cameron

Dec 30, 2024

·

Stayed 1 night

I wouldn’t recommend this hotel to anyone. As other reviews stated, it is dirty. Our room had curtains/blinds that had visible mold growth. It smelled like mildew, and it also smelled like cigarettes. It was a disaster. The elevators also did not work and we were told they were “working on it”. So if you’re on a high floor, we had to call down to get security to bring the elevator to our floor. The front desk suggested calling, but of course our room phone didn’t work so we had to call using a cell, get forwards to the front desk, then connected. A disaster overall.

6

Johnoy

Jan 2, 2025

·

Stayed 2 nights

I had a few things in my room that was broken. The toilets seat, the light switch and one day in particular I had stained pillows on my bed. It’s a decent location, but I would not recommend

4

Neil

Dec 27, 2025

·

Stayed 2 nights

Quite dirty for the price, even for nyc,

6

Dawn

Dec 22, 2025

·

Stayed 2 nights

The room had little bugs in the nightstand. We checked in late and was exhausted and reported it to management and they moved us to another room but it was disappointing.

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Rooms

Rooms are large with city or Hudson views and comfortable beds, but outside noise is common and some units feel dated or have AC, window/blind, TV, or fridge issues.

Related guest reviews

2

William

Jun 24, 2024

·

Stayed 1 night

Do not stay at this hotel in the summer! The air conditioning does not work and they know it and continue to rent the rooms. The room was hot when we arrived. We turned the air down and headed into the city. We came back 7 hours later to the room in the same condition. The temperature was 81 degrees. We called the front desk. They moved us into another room knowing the condition would be exactly the same. No one slept because of the sweltering heat in the room. Reading the other reviews this is a problem they know they have and they have done nothing to fix the problem. Room was not clean and the sink in the bathroom was stopped up. Do yourself a favor and stay somewhere else!

10

Naomi

Dec 5, 2025

·

Stayed 4 nights

The rooms were big and nice and clean. King bed! And really nice bathroom. The hotel itself is beautiful and the rooftop bar/restaurant is the best! The staff were so friendly and helpful. Maintenance was very quick and effective in fixing a small maintenance issue in our room.

6

Benjamin

Nov 25, 2025

·

Stayed 1 night

Very noisy from outside. Loud music, loud vehicles, traffic.

10

LUZ MANUEL

Jun 15, 2025

·

Stayed 6 nights

Great views, great room!

8

Virgil

Nov 9, 2025

·

Stayed 2 nights

The desk staff were very courteous and helpful. The Junior Suite room was clean and comfortable, however, the layout was very unusual, e.g. the light switch for the vanity was located on a back wall near the shower door, and the large soaking tub extended into the sleeping area. It was on a higher floor, so relatively quiet for mid-town Manhattan. The best feature was it’s location near the cruise terminus…only a 5-10 minute walk!

6

Kate

Jun 27, 2024

·

Stayed 3 nights

Stayed at this hotel for a conference close by. Location was fine, not my favourite area of the city. The hotel felt safe, secure, and clean. Air conditioning didn’t work in our room, the fridge didn’t work, and we didn’t have a TV (just a TV bracket with hanging wires). Would only stay here again out of convenience. Staff was friendly and kind.

8

Thomas Hung

Sep 16, 2025

·

Stayed 6 nights

Typical NYC hotel, not very new, kinda old. The street is very noisy. The rooftop bar across the street is very noisy at night

8

greg

Nov 17, 2025

·

Stayed 4 nights

Bad thing about hotel is the rooms facing north have the loud bar music every night

6

Ben

Mar 24, 2025

·

Stayed 1 night

We stayed 1 night at Ink 48 Hotel. Staff were friendly and helpful, but the condition of the building and rooms were underwhelming. Our room had a window with a broken seal, allowing cold air to flow in, a rattling air conditioning unit and evidende of poor workmanship on various fittings around the shower and bathroom. The blinds were also old and tacky. The hotel itself is a convenient location to the West River and several cruises, but otherwise is a largely out of the action (which was not the worst thing traveling with a child, but others may prefer more excitement nearby).

10

Robert

Sep 8, 2025

·

Stayed 1 night

Large room, large bathroom, clean and quiet. 1 short block from Pier 88 Norwegian Cruise Terminal

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Service

Many guests praise friendly, accommodating staff and quick fixes, but there are recurring complaints about rude or slow front desk, check-in delays or oversells, room mix-ups, and unresolved billing.

Related guest reviews

4

Kathleen

Jul 21, 2025

·

Stayed 1 night

Ink 48 is conveniently located near the Manhattan cruise terminal, but the service was disappointing. We arrived at the 3:00 p.m. check-in time only to be told our Hudson View Suite wouldn’t be ready for 45 minutes. Chivez at the front desk was rude, offering no assistance or alternatives. After asking another staff member, Omar—who was professional and helpful—was able to find us a clean room in the same category, which made us question the original delay. The room was spacious and comfortable by NYC standards, but had several issues: the phone didn’t work, bath products were missing, and the vanity mirror was broken. At checkout, I reported these to Chivez, who was dismissive and sarcastic, even asking, “Well, did you at least take a shower?” He took no notes and didn’t seem to care. I later called the hotel to speak with a manager. The person who answered was evasive and wouldn’t connect me. Minutes later, Chivez called me back instead, though he was the reason I wanted to speak with management. He claimed the manager, Greg, would call me—he never did. While Omar was the one positive part of our stay, overall service was poor, and the staff lacked professionalism and accountability. We won’t be staying at Ink 48 again.

6

Brenda

Mar 25, 2025

·

Stayed 2 nights

Thankfully the doorman was on top of things! We were waiting for our room and he went to check for us and it was ready, nobody told us. We were given a room on 14, key card didn’t work. Doorman called front desk and they gave a different room number. SOMEONE WAS IN THERE!!! Went downstairs and given another room on a different floor and only the doorman apologized.

10

Karen

Jun 21, 2025

·

Stayed 4 nights

Great location and best front desk staff! And the doorman Moussa was fantastic 🙆‍♀️

4

Melissa

Dec 18, 2024

·

Stayed 3 nights

This was one of the worst hotel experiences I have had (and I freckled for a living for 10 years). The hotel itself is nice, but it has so many issues and so poorly run. Upon check in, my husband and I were put into an occupied room… twice. The front desk manager was apologetic and told us he would comp our room the first night. He did not. The elevator was broken and all night long, every 4 minutes it would ding, open and close with no one getting on or off it. It would just randomly stop on our floor - needless to say, we did not sleep well. The night manager refused to honor the room comp promised by the day manager upon our check out. The phones at the hotel are not working (and they were not working over the 3 days we stayed there) so I still cannot get a hold of anyone in the hotel line. I sent an email to the hotel manager… still no response. Worst customer experience I have ever received at a hotel. I do not recommend this property.

4

Ari

Sep 17, 2025

·

Stayed 1 night

This is my second time staying at this hotel, due to its proximity to the Skift global travel forum. The rooms are decent, but room is facing to the north get a lot of noise from the adjacent nightclub. However, the biggest problem in my opinion is the hospitality, or the lack of it. Front Desk staff absolutely rude, don’t even greet you by saying good morning or have a good day, treating you as if you’re a nuisance. They have entitlement issues because their union workers, and know that they cannot get fired. Take care more about chitchatting amongst themselves, as opposed to assisting guests. Not acceptable at any price point, let alone $800 per night. I’d rather stay elsewhere next time.

10

Maria

Nov 29, 2025

·

Stayed 2 nights

Great customer service. The staff were amazing! The rooftop has a gorgeous view!!! This is the hotel where we will stay at from now on!

6

Douglas

Jul 21, 2025

·

Stayed 1 night

Our stay was alright - check in took a while. The room wasn’t ready until an hour and twenty minutes after the scheduled check in time. Staff was very friendly, may be helpful to have another staff member at the front desk (they’re working very hard but having another staffer there may help with the long wait times for check in). The pullout bed in the room had not been changed, the sheets had stains on them and were just rolled up in a ball from the last use or uses. Shower had several empty shampoo, conditioner and body wash bottles.

8

Michelle

Nov 18, 2025

·

Stayed 6 nights

Staff is great!

10

Ben

Sep 29, 2025

·

Stayed 4 nights

Great hotel and amazing staff!

10

Deviroux

Jun 23, 2025

·

Stayed 2 nights

All of the staff from the desk to the maintenance staff were incredibly friendly and sweet Nice views too

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Location

Convenient for the Manhattan cruise terminal and Javits, and walkable to Times Square, but farther from subways and affected by nightlife noise.

Related guest reviews

10

LYNDA

Oct 21, 2025

·

Stayed 1 night

Very nice hotel that is close to port.

10

Courtney

Aug 24, 2025

·

Stayed 1 night

Very nice staff and easy to walk to the cruise port too!!

8

Virgil

Nov 9, 2025

·

Stayed 2 nights

The desk staff were very courteous and helpful. The Junior Suite room was clean and comfortable, however, the layout was very unusual, e.g. the light switch for the vanity was located on a back wall near the shower door, and the large soaking tub extended into the sleeping area. It was on a higher floor, so relatively quiet for mid-town Manhattan. The best feature was it’s location near the cruise terminus…only a 5-10 minute walk!

8

Eric

Sep 8, 2025

·

Stayed 6 nights

This hotel is on 11th avenue which is very close to the Hudson River and near the Intrepid and where the cruise ships leave. The view from the rooftop is beautiful and the hotel itself is very nice, but it's a little bit off the way and public transportation access is light so you're going to need to take cabs which can get pricey. It's not really the hotel's fault it's just the way New York City is built. However, it's a very nice place to stay

8

Sean

Dec 7, 2025

·

Stayed 2 nights

Awesome hotel. Terrible nightclub across the street that goes until 2:00 AM. It is very very loud. If you have a family with you, I would choose elsewhere

10

Tom

Sep 16, 2025

·

Stayed 1 night

Great location. Very nice rooms.

10

Madison

Oct 19, 2025

·

Stayed 1 night

It was a great hotel. Close to Norwegian cruise port

10

Robert

Sep 8, 2025

·

Stayed 1 night

Large room, large bathroom, clean and quiet. 1 short block from Pier 88 Norwegian Cruise Terminal

10

Joanna

Apr 13, 2025

·

Stayed 1 night

A great hotel! We had a corner room and the views were outstanding- the water and the city. It’s about a 15 minute walk to the subway, which was the only downside to the property. Otherwise, a great stay in a beautiful hotel with a very friendly staff. Would recommend and would stay there again!

10

Jennifer

Aug 20, 2025

·

Stayed 1 night

Great location!

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Dining

On-site dining is limited or unavailable during many stays; rooftop access often requires reservations, and most guests rely on nearby restaurants.

Related guest reviews

10

Kristy

Aug 15, 2025

·

Stayed 2 nights

Excellent bar and restaurant, with the lobby bar open for breakfast and lunch and the rooftop open for dinner. Reservation needed for rooftop, but phenomenal views of the city!

10

Cece

Oct 27, 2024

·

Stayed 1 night

No real dining options. No room service or breakfast No restaurant or bar. I was told it closes at 2 pm..

6

YASIR ABRAR

Aug 3, 2025

·

Stayed 1 night

You included pictures of the rooftop restaurant in your listing, which influenced my decision to book this hotel for its view. However, you did not mention that access to the rooftop requires a reservation and an additional charge of $50 per person. This information should have been clearly stated, as it feels misleading to promote the rooftop view when guests cannot freely access it to take pictures.

6

donald

Mar 10, 2025

·

Stayed 1 night

I have stayed at this hotel several times in the past. Didn’t realize they had changed some things. As a kimpton they had a fun wine happy hour at 5. They had a nice restaurant for lunch and a bar. We had planned on having lunch before the show to save time. No restaurant! We like to have a drink at our hotel bar, no bar. Had I known they changed their policies for the worse I never would have stayed there! To add insult to injury at 3am they had a false fire alarm! Waking us up on the night of daylight savings time. Needless to say we were exhausted! So many full service hotels in Manhattan to choose from. Would never stay here again! It was $$$$ too

8

Angela

Nov 21, 2024

·

Stayed 4 nights

Very friendly staff, but the restaurant is closed so there is nothing but your mini bar. I expected a hotel restaurant and bar. No rooftop bar, no lobby bar...

8

Sam

Jan 21, 2025

·

Stayed 1 night

Great location when leaving for a cruise from Mahnhattan! It was loud, but it’s NYC, not the hotels fault. They didn’t offer any food or drinks for purchase other than what was in the room. Our ceiling was falling apart in the bathroom, and had to be moved at midnight. Room was beautiful, check in was smooth, staff were helpful and friendly. I hear there was a change in management so no more restaurant and other features? Would stay at again.

8

Adam

Mar 6, 2025

·

Stayed 4 nights

Ink48 is now just a simple place to stay in a good location for Javitz. New ownership has had to close the once amazing roof deck restaurant / lounge so there's really no action to have any kind of social experience at the hotel now. It's very quiet now, rooms still nice and well appointed but if you're looking for more it's not the place anymore

6

Rodolfo

Oct 6, 2024

·

Stayed 6 nights

No dining available. Coffee/snack service was poor quality.

8

Allenn S

Jul 31, 2025

·

Stayed 3 nights

The location of the hotel was about a 10 minute walk from Time Square. There were plenty of restaurants within a 5-10 minute walk which made it very convenient. The hotel gets really busy with guests going to the rooftop bar which as a guest, we still were required to make reservations for. The staff was nice, shout out to Jonathan, he was very welcoming and took care of us upon arrival. The water from the shower leaked out to the bathroom floor, the sheets were clean but you can tell past stains that have been washed, just buy new sheets. Night time was pretty noisy, there is a bar with a rooftop across the street that played music really loud.

6

joaquin

May 27, 2025

·

Stayed 1 night

Price, location is food deal. Two big downs, no smart TVs, and no room service.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$167
February	$157
March	$184
April	$224
May	$258
June	$319
July	$251
August	$252
September	$370
October	$365
November	$317
December	$440

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $361	15	16 $977	17 $492	18 $502	19 $501
20 $355	21 $680	22	23	24 $797	25 $664	26 $477
27 $348	28 $503	29 $668	30 $672

Su	Mo	Tu	We	Th	Fr	Sa
				1 $439	2 $451	3 $503
4 $327	5 $470	6 $620	7 $633	8 $521	9 $643	10 $745
11 $323	12 $363	13 $669	14 $636	15 $483	16 $512	17 $513
18 $322	19 $551	20 $635	21 $719	22 $410	23 $440	24 $445
25 $314	26 $383	27 $505	28 $642	29 $586	30 $594	31

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

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