Name: Candlewood Suites - Bluffton-Hilton Head by IHG
Address: 5 Young Clyde Court, Sun City Hilton Head, Okatie, Bluffton, South Carolina, United States of America, Okatie, Beaufort County, US
Price range: US$65–US$118 per night
Rating: 7.98

What guests think

At Candlewood Suites - Bluffton-Hilton Head by IHG, guests praise the friendly staff and suite-style rooms with kitchens, but many also report inconsistent cleanliness with strong odors, dated interiors, and recurring maintenance issues like broken elevators, weak Wi-Fi, and hot-water outages.

Location is a consistent plus, with easy access to USCB, Walmart/Publix, and walkable restaurants. Facilities draw mixed feedback: a small pool and picnic area appeal to some, while others note limited gym equipment, partially functioning laundry machines, and reliance on in-room freezers for ice. Expect practical extended-stay suites in a convenient spot, but verify recent maintenance status and plan to eat out.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Multiple reviews report broken elevators, limited gym equipment, partially working laundry machines, and no ice machines (ice comes from in-room freezers). Others appreciated the small pool and picnic/grill area, though pool upkeep and wildlife were concerns at times.

Related guest reviews

6

Kelley

27 Jul 2024

·

Stayed 7 nights

Washers and dryers half them didn't work.

10

Elena

6 Jan 2025

·

Stayed 1 night

Spacious room. Friendly staff. Needed ice but there are not ice machines. Have to wait for ice to freeze in the room refrigerator.

4

Lisa

19 Jul 2025

·

Stayed 2 nights

The lobby had a horrible stench of cat urine when we checked in. We were very disappointed with the location and layout of the pool. There were cigarette butts floating in an ash tray on the table, no towels and other guests socks and a shirt left behind. The LVT in our room was so slick from the cleaner used and there were several things broken - the drawer on the dresser, the privacy curtains, the towel holder and false drawer pull in the bathroom. The kitchen area and fridge were nice but we forgot to turn on our ice maker and there were no ice machines in the hotel. Overall very disappointing for this part of Bluffton.

10

Heather

13 May 2025

·

Stayed 9 nights

Nice and quiet. Darling little pool and picnic area. Has everything you need.

2

Nicha

7 Nov 2024

·

Stayed 1 night

Great place, but those 4 flights up & down the stairs because the lift was out was NO joke! I'll have to call to see if the elevator works before booking again.

10

PADEE

23 Nov 2024

·

Stayed 1 night

Great location with great staff, unfortunately the hotel was runned down. Dirty carpet, broken elevator, no hot water, just to name a few.

4

DANA

2 Nov 2024

·

Stayed 1 night

It would have been appropriate to notify us that the elevator was broken and our room was on 4th floor. The clerk said it had been broken since Monday and today is Saturday.i felt fortunate it was just one night but this was not a great introduction to staying with Candlewood suites.

6

Alex

2 Nov 2024

·

Stayed 6 nights

First of all the elevator wasn't working the entire week. Come to find out, it had been 2. Our room was missing the tv in the bedroom, took 3 days to get one. The fan in the wall that is supposed to pull the ac into the bedroom didn't work.Offered to let me change rooms after 2 days of being left hanging. Told maintenance would be up,never showed or called to lmk they were waiting on tv and parts for fan(which never did get fixed). Most of the staff was not very friendly or helpful. Laundry room was free but had only 2 washers working and 3 dryers that worked. Asked for propane for the grill and was told they didn't have any. Another guest told us where they kept the refills and low and behold there was propane. Employee at desk was just too lazy to be bothered. Also, was granted a late check out but still got locked out of my room while loading my vehicle. Actually not a bad place. Just needs a bit of maintenance and better more caring employees. Some were actually quite rude.

8

Erin

30 Jul 2025

·

Stayed 2 nights

The room was nice and clean, although the bed was not comfortable. It was nice to have a fridge and coffee pot in the room. The elevator went out and was not fixed until sometime in the evening, resulting in steps to the 4th floor. That’s not their fault though I’m not sure a sense of urgency was on it, seeing as the hotel was at capacity with no elevator for a wh

8

Kevin

8 Jul 2024

·

Stayed 9 nights

The internet access was horrible, even with the WiFi. The staff is outstanding. The pool water was dirty, there’s baby alligators hanging around the gas grills that could be very dangerous. Other than that it was a pleasant stay

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Cleanliness

Cleanliness is inconsistent: several guests cited strong odors (mold, smoke, cooking), dirty bathrooms or linens, and visible mold, while others described rooms or common areas as clean.

Related guest reviews

4

Landen

5 Sept 2023

·

Stayed 2 nights

Our room was very dirty. The overhead lights in the kitchen/main portion of the unit did not function, staff was informed of this after check in but the issue was never addressed. The paint & trim around the bathroom door was damaged, as if the door had been forced open, and the lock did not function. There was dirty adhesive residue in the shower where some type of dispenser used to be, and most of all there was mold in & around the AC unit. Every morning we woke up coughing and full of phlegm, as if we’d both smoked a pack of cigarettes the night before. Aside from all this, it’s a convenient location, however next time we will stay at the Hampton Inn next door.

6

Katherine

29 Sept 2025

·

Stayed 1 night

Room was smelly! Bathroom floor needed a good scrubbing

10

Joyce

27 Jul 2025

·

Stayed 3 nights

Very clean! Excellent customer service! Very close to Walmart & Publix!

2

Susan

30 Jun 2024

·

Stayed 3 nights

Bathroom was so dirty

2

David Bryan

20 Sept 2024

·

Stayed 2 nights

The front desk manager was great however after trying 5 rooms I had to check out due to the incredibly strong mold odor. Ceiling tile in hallway had visible mold

2

Pamela

27 Jul 2025

·

Stayed 1 night

Hotel was old and dirty. We left hotel and checked into Hampton much better.

2

Nicole

9 Oct 2025

·

Stayed 1 night

Didn’t sleep couldn’t breath from the time you walked into the lobby it smelled. Couldn’t sleep because the room smelled so bad. Definately need to get air filters/purifiers or something won’t ever stay there again. And I don’t ever leave review but because I read good reviews I decided to stay. Wanted to be sure that people knew before going what to expect

4

Rik

8 Apr 2025

·

Stayed 1 night

The smell in the lobby and halls was disgusting. It was a moldy smell. If we had another option, we'd have left.

6

Margaret

16 Sept 2024

·

Stayed 3 nights

Just average for me. Definitely needs an upgrade. There was a musty smell upon entering the building. Thankfully on the second floor there was no smell.

4

MARIA

4 Jun 2024

·

Stayed 1 night

Stained red sheets,hopefully not blood

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Rooms

Suites with kitchens are practical and some find rooms spacious or comfortable, but decor and fixtures feel dated, with noise from HVAC/fans, weak water pressure, door/TV issues, and frequent Wi‑Fi problems. Bed comfort is mixed.

Related guest reviews

4

LESTHER

25 Dec 2024

·

Stayed 7 nights

Terrible internet service, terrible cleaning service, I did not like the stay

8

Patricia

21 Oct 2023

·

Stayed 1 night

Rooms are big and beds comfortable

4

Khalil

15 Dec 2024

·

Stayed 1 night

I booked a suite with a living room and seperate bedroom so my friend and i would have some privacy. The bedroom door AND the bathroom doors didnt even close. It was extremely inconvenient.

6

Donte

26 Jan 2025

·

Stayed 1 night

The sleep was good and comfortable but the WiFi did not work in the room. This hindered me from doing necessary things. I was totally disappointed.

10

Mauricio

29 Jan 2025

·

Stayed 1 night

Water pressure was low

4

James

8 Jul 2024

·

Stayed 1 night

The paint was peeling off of the wall in the bedroom. The air conditioner was so loud we never slept!! The bed sheet was ripped and there were no cups for coffee!!!! Terrible

8

Edward

4 May 2023

·

Stayed 7 nights

We stayed in a 1 bedroom suite. The fan moving air from the sitting area was noisy and ran constantly. We could not find anyway to turn it off.

8

Erin

30 Jul 2025

·

Stayed 2 nights

The room was nice and clean, although the bed was not comfortable. It was nice to have a fridge and coffee pot in the room. The elevator went out and was not fixed until sometime in the evening, resulting in steps to the 4th floor. That’s not their fault though I’m not sure a sense of urgency was on it, seeing as the hotel was at capacity with no elevator for a wh

6

Francis J

9 Apr 2024

·

Stayed 1 night

Overnight a place to rest. The beds were excellent. Water pressure very weak. The front desk was always on phone with a booking or client, thus providing weak service, probably not her fault.

6

Veronica

17 Apr 2024

·

Stayed 1 night

My room door wasn’t secure

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Service

Service feedback is mixed: many highlight very friendly, helpful staff and easy check-ins, but others report rude or apathetic interactions, overbooking or room-type mismatches, and slow or ineffective responses to problems.

Related guest reviews

2

Rebecca

25 Oct 2023

·

Stayed 2 nights

Wrong room to start, toilet no working right, then got charged for two rooms, will never stay their again, service was just horrible.

4

gary

1 Mar 2023

·

Stayed 3 nights

I am an IHG member and have stayed at many of their hotels. The assistant general manager at this property was confrontational, rude and disrespectful to me. He should be fired if that's the way he treats customers, especially loyal IHG members.

10

bailey

1 Apr 2024

·

Stayed 2 nights

Enjoyed a 3 night stay here & loved every bit of it. Great stay for the price. Room was very clean, staff was super helpful & friendly. Area around the property felt very safe & had lots to do! Had a hiccup adding an additional day; manager Latisha and staff Brey cleared it up very efficiently & accommodated for any inconvenience. This will absolutely be a go to hotel for us! Very pet-friendly & great for service animals as well!

2

Mark

6 Sept 2024

·

Stayed 2 nights

We had booked the reservation at this hotel and had a confirmation number. When we arrived at the hotel, they told us that the hotel was overbooked and there is nothing they could do. They told us that they were going to refund us our money and never did. Now, we have to work with Expedia to chase our money down. Stay away from this property.

10

Mary

27 Jul 2025

·

Stayed 1 night

We have been to this hotel many times. and it never disappoints. I want to give a shout out to Carly at the front desk. She went over and above to help us with everything we needed. She’s the perfect person to have at the front desk to welcome people. She was so friendly and outgoing. We will be back and we will be staying there again. Okatie Ale House is a short walk from the hotel and it’s an awesome place. Great food, great people! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

2

Nicholas

23 Jan 2025

·

Stayed 2 nights

ZERO STARS – ABSOLUTELY TERRIBLE EXPERIENCE I stayed at Candlewood Suites for two nights while attending my father’s memorial service, and it was one of the most frustrating and disappointing hotel experiences I’ve ever had. When I checked in, I was informed there was no hot water, but I was reassured it was “fixed” and they were just waiting for the “glue to dry”—whatever that means. Glue? Really? Hot water either works or it doesn’t. Spoiler: it didn’t work for over 24 hours, which meant I had to shower at my father’s widow’s home before the memorial. Completely unacceptable. Next, the room key didn’t work. I had to go back and forth to the front desk multiple times to get into my room. This became such an ongoing issue that the staff finally gave me a master key to the hotel, which honestly felt like a massive security risk. As if that wasn’t bad enough, the room wasn’t even the one I reserved. I paid extra for a king bed but was given a queen instead. The TV didn’t work and had to be set up by staff, and the phone in the room was broken, so anytime I needed anything (which was often), I had to physically go downstairs to the desk. After dealing with all these issues, I asked for a discount for my troubles. The front desk handed me a card saying I should contact Expedia, who would then contact the hotel to approve a refund. I followed their instructions, only to have Expedia tell me days later that the hotel refused to approve the

10

Ann

17 Mar 2025

·

Stayed 7 nights

Raven from the front desk was spectacular. She checked us in and from the beginning she was very professional and it took under five minutes for check-in.Raven, was always there if we needed help with anything. She was pleasant friendly and accommodating. I only wished I could’ve given her a tip for being outstanding to me and my family

8

Denise

28 Jul 2024

·

Stayed 2 nights

The staff was fantastic!

10

Jeff

6 Apr 2023

·

Stayed 3 nights

The staff was friendly. We asked for an early check in and they honored our request. Parking was okay.

4

Amy

21 Jun 2025

·

Stayed 1 night

The hotel needs to be updated. They only gave us 3 towels for a 4 person reservation. Hotel staff was not friendly or attentive.

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Location

Convenient for USCB and nearby Walmart/Publix, with restaurants within walking distance and easy access to major roads. Several guests felt the area safe and quiet.

Related guest reviews

10

scott

18 Jan 2025

·

Stayed 2 nights

convenient location easy check in

8

Stacy

6 Apr 2023

·

Stayed 1 night

Super friendly staff, but didn't have the king room that I reserved and the hotel was sold out for the night and was offered the queen room with a discount. Older hotel that has been updated, dog friendly but still quiet compared to most hotels. Very close to USCB, easy walk to restaurants and ice cream, Walgreens.

8

John

7 Apr 2023

·

Stayed 5 nights

A very friendly hotel, easy for sun city and other local bluffton area. Good price.

10

susan

20 Mar 2024

·

Stayed 1 night

Front desk was friendly and helpful. Location was good for me as I have friends in Sun City and also my dentist office is close. Best place for a meal is a walk away...Okatie Ale House. Consistently good food and good servings. Music most nights.

10

Joyce

27 Jul 2025

·

Stayed 3 nights

Very clean! Excellent customer service! Very close to Walmart & Publix!

10

Travis

24 May 2024

·

Stayed 1 night

very nice location

10

Alvin

10 Apr 2023

·

Stayed 3 nights

It was a great location and close to most attractions. What amazed me the most was we had a restaurants with in walking distance.

10

Carla

1 May 2025

·

Stayed 3 nights

Business trip and accommodations were great. We had everything we needed in our room. Walkable to grocery store.

8

Melissa

30 Oct 2024

·

Stayed 1 night

Super close to USCB. Usually always clean and quiet. This is my go to.

10

James

3 Feb 2024

·

Stayed 1 night

Convenient location and easy access to I 95. We would go back.

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Dining

On-site dining is limited and multiple reviews note there is no breakfast. Guests often rely on nearby restaurants.

Related guest reviews

10

Marc

3 Apr 2023

·

Stayed 1 night

My stay was great! Right near a very good restaurant. No problems

8

Stacy

6 Apr 2023

·

Stayed 1 night

Super friendly staff, but didn't have the king room that I reserved and the hotel was sold out for the night and was offered the queen room with a discount. Older hotel that has been updated, dog friendly but still quiet compared to most hotels. Very close to USCB, easy walk to restaurants and ice cream, Walgreens.

10

susan

20 Mar 2024

·

Stayed 1 night

Front desk was friendly and helpful. Location was good for me as I have friends in Sun City and also my dentist office is close. Best place for a meal is a walk away...Okatie Ale House. Consistently good food and good servings. Music most nights.

10

Andra

5 Oct 2024

·

Stayed 1 night

Upon approach to the property it was clean and scenic. We were welcomed with a smile by Lori. The lobby and hallways were clean. Once in the room, it was clean, clean and pleasant smell. The bathroom was up to date and clean. There was lotion, shampoo and bathwash. The room was very spacious. Upon leaving it was easy out as well. There was no breakfast offered at this site but we found a Cracker Barrel across the street. Great place to stay, I would recommend it.

6

Adam

7 Oct 2024

·

Stayed 2 nights

The staff were very friendly and the rooms were very clean. One thing I was kind of disappointed about is that there was no continental breakfast. However, they did have free coffee, which was good.

6

Ross

6 Apr 2024

·

Stayed 1 night

Wayyy to expensive to not have breakfast!

4

Harry

2 Mar 2025

·

Stayed 1 night

Very disappointed hotels.com gave this hotel a very good rating. Room was moldy from leaking tub. No breakfast though it was advertised free breakfast

10

Kaylin

30 Mar 2024

·

Stayed 1 night

This is an underrated property. Try Upper crust Pizza nearby.

10

Brenda

13 Mar 2023

·

Stayed 7 nights

Very nice little kitchen area. We also enjoyed the convenience of the restaurants and great places to walk.

10

Leonard

7 Apr 2023

·

Stayed 1 night

Suite layout was very thought out. I expected a limited breakfast as other hotels are doing.

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Month	Average price
January	US$96
February	US$111
March	US$124
April	US$132
May	US$119
June	US$99
July	US$110
August	US$120
September	US$100
October	US$107
November	US$101
December	US$95

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $82
20 $68	21 $65	22 $65	23 $68	24 $68	25 $96	26 $106
27 $76	28 $69	29 $73	30 $73

Su	Mo	Tu	We	Th	Fr	Sa
				1 $80	2 $106	3 $106
4 $90	5 $97	6 $100	7 $95	8 $98	9 $114	10 $110
11 $90	12 $92	13 $100	14 $91	15 $95	16 $116	17 $118
18 $90	19 $91	20 $95	21 $102	22 $104	23 $114	24 $118
25 $91	26 $87	27 $91	28 $91	29 $95	30 $116	31 $110

Candlewood Suites - Bluffton-Hilton Head by IHG

Prices for Candlewood Suites - Bluffton-Hilton Head by IHG

Monthly average prices

About this property

Location

Room options

Studio, 1 Queen Bed, Accessible (Comm, Mobility, Tran Shower)

Studio, 1 Queen Bed, Accessible (Mobility, Roll in Shower)

Suite, 1 Bedroom, Accessible (Mobility, Tub)

Studio, 2 Queen Beds, Accessible (Mobility, Roll in Shower)

Studio Suite, 1 King Bed

Studio Suite, 2 Double Beds

Suite, 1 Bedroom

Studio Suite

Studio Suite, 1 Queen Bed

Guest reviews of Candlewood Suites - Bluffton-Hilton Head by IHG

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Candlewood Suites - Bluffton-Hilton Head by IHG

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