Name: Days Inn by Wyndham Henrietta/Rochester Area
Address: 4853 West Henrietta Road, West Henrietta, New York, United States of America, Rochester (and vicinity), Town of Henrietta, US
Rating: 3.88

What guests think

At Days Inn by Wyndham Henrietta/Rochester Area, guests repeatedly report serious cleanliness and maintenance problems—dirty rooms and linens, strong smoke or musty odors in non-smoking rooms, broken or noisy fixtures, and a generally worn, poorly maintained property.

Service feedback is mixed, with some noting friendly staff and early check-in, while others report delays at check-in and limited help when issues were raised. The location is convenient for some, but several mention noise from a nearby truck stop or bar and a few felt uncomfortable or unsafe. Multiple reviews say there is no breakfast or even coffee despite expectations, and overall amenities appear minimal. Overall, expect a basic, budget stay with significant trade-offs in condition and comfort.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Not enough information in reviews.

Related guest reviews

10

Jeffery

16 Jul 2022

·

Stayed 1 night

Older model room. Few holes in the wall. Clean overall. Nice bar & restaurant on site.

4

Jalime

24 Apr 2023

·

Stayed 3 nights

The rooms was dirty, there were holes in the blanket. There was a bar in between and a lot of noise and cars.

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Cleanliness

Many reviews cite dirty rooms and bathrooms, stained or unwashed linens and towels, strong cigarette or musty odors (even in non-smoking rooms), and mold or pests, indicating poor housekeeping and upkeep.

Related guest reviews

2

Michele

30 Sept 2023

·

Stayed 1 night

Basically a converted motel, door looked like it had been kicked more than once. Bathroom dirty. Im not a princess but this was just plain gross. Basically slept on top of the sheets waiting for morning and tried not to touch anything

4

Jacob

17 Jun 2024

·

Stayed 1 night

Pros: Staff was great Cons: "non-smoking" room reeked of smoke and urine; door latch was broken.

2

Erika

24 Jan 2023

·

Stayed 1 night

STAY AWAY!!! Burned-on food in microwave, gaping holes in bathroom wall, black mold in shower, bathroom hadn't been cleaned, no blankets AT ALL to start and cigarette burns in the paper-thin cotton blanket that was finally provided, etc., etc. Bed hard as a rock, pillows smelled. A total DUMP. Demanding a full refund. Really a horrible place. Don't make my mistake.

4

Justin

18 Aug 2024

·

Stayed 1 night

Property smelled like pure cigarette smoke very very dirty bed and could not get refund due to a no refund policy

2

Karen

2 Sept 2024

·

Stayed 1 night

The room was dirty and not well maintained. The bed looked clean, but the rest seemed dirty. Felt dirt on the floor as I walked in. Opened the drawer of night stand (I was trying to find the TV remote which I never found) and the inside was stained and dirty. Just gross. Bathroom seemed relatively clean but paint all over mirror and in the tub. Not taken care of at all. Stains in the toilet. Just not maintained. I didn't want to touch anything because I wasn't sure what might be on it. Also the air conditioner was very old so it was rattling and extremely loud.

2

Andrea

2 May 2023

·

Stayed 1 night

The room smelled like smoke, the carpet was very dirty. Got switched to another room smelled a little better but the sheets had lots of blood stains and another stain that i don't know what it was. I couldn't stay there i had to leave. I wouldn't let my dog sleep on that bed if i had one. The place was just dirty and nasty overall. Thankfully i received a refund.

2

Dara

6 Jun 2024

·

Stayed 1 night

There was no one available to check in for 30 minutes. Room had gun shots through the door. Extremely dirty

2

Oleksandra

18 Jul 2023

·

Stayed 1 night

Very dirty room, the lamp not working, the carpet dirty, bathroom dirty, towels dirty, bedding dirty.

2

William

20 Jul 2023

·

Stayed 1 night

I’m pretty easy to please, just give me a clean room, fresh towels and a comfortable bed and I’m okay. This place had none of them. Dirty towels left in the bathroom, bugs in the shower, pretty much the whole package of “never stay here again.

4

Sergio

10 Feb 2025

·

Stayed 1 night

Room was freezing cold. Dirty sheets and pillow cases.

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Rooms

Rooms are dated and worn, with reports of noise from AC units or nearby traffic/bars; comfort varies, from a few finding beds comfortable to others noting hard or broken beds and very small rooms.

Related guest reviews

2

Mark

30 Dec 2024

·

Stayed 1 night

The room was tiny. The heating unit was old and dirty. It was so bad that I was hesitant to get in the bed for fear of bed bugs although I didn't see any.

2

Karen

2 Sept 2024

·

Stayed 1 night

The room was dirty and not well maintained. The bed looked clean, but the rest seemed dirty. Felt dirt on the floor as I walked in. Opened the drawer of night stand (I was trying to find the TV remote which I never found) and the inside was stained and dirty. Just gross. Bathroom seemed relatively clean but paint all over mirror and in the tub. Not taken care of at all. Stains in the toilet. Just not maintained. I didn't want to touch anything because I wasn't sure what might be on it. Also the air conditioner was very old so it was rattling and extremely loud.

4

Craig

10 Oct 2022

·

Stayed 1 night

Smelly trashy and threadbare. Floors in the hall weren’t vacuumed recently and everything in the room is shabby with sloppy patches peeling drywall tape and blotches of caulk. Lowbrow and icky. Couldn’t wait to turn the lights out. Stank of pot smoke when we walked in. Light is broken on the sign and the place looks abandoned when arriving at night. Wasn’t even the cheapest choice on hotelscom

2

Roger

10 Apr 2023

·

Stayed 5 nights

There was no positive to this property. As a business traveler I have never stayed in such a dirty and badly maintained hotel. The truck stop outside my room was terrible, noise all night. I am shocked Expedia has this property on there site.

4

RUTH

21 Aug 2022

·

Stayed 1 night

Soo... Its run down.. needs MAJOR update and Remodel. Room was old, bed quilt was torn. Bed sheets and pillows were Clean and smelled clean. The overall room was clean but the scent of Smoke, Old rug was absolutely Strong!!.. Bathroom was clean but need MAJOR UPGRADE!! If you need a quick stay then you're fine... Don't bring the kids and assume youre getting 3-5 star hotel. Youre getting a clean Motel!!😳

4

Mario

13 May 2023

·

Stayed 1 night

Property looked like is was once a very nice place to stay. You could tell that it lacked care or concern for the customers. Very worn out. On a good note the bed was comfortable and the water pressure and temperature was good. I would not spend more than one night.

2

Janet

20 Apr 2023

·

Stayed 1 night

Awful. The bathroom fan sounded like a B-52 plane taking off.

10

Kayle

10 Oct 2022

·

Stayed 1 night

Very comfortable. Nice rate.

8

samuel

30 Sept 2024

·

Stayed 1 night

I like how they were very friendly and understanding about my situation. Only thing I didn't like was that the bed was broken and the room didn't have a remote

4

Jalime

24 Apr 2023

·

Stayed 3 nights

The rooms was dirty, there were holes in the blanket. There was a bar in between and a lot of noise and cars.

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Service

Service is mixed: some guests mention friendly staff and early check-in, while others report long waits at check-in and limited help when problems were reported.

Related guest reviews

2

Domingo

21 Aug 2022

·

Stayed 3 nights

Desde que llegue el cuarto un olor a cigarrillos el baño super pequeño sucio en algunos lados no tenia luz de verdad no me gusto este hotel pq otros que ido nunca habia tenido una experiencia mal del cuarto pq la atencion del personal fue amable pero el cuarto es un chiquero limpieza y arreglos al cuarto y la peste a cigarrillo que tiene es imcreible y era de no fumadores para este hotel no vuelvo

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4

Jacob

17 Jun 2024

·

Stayed 1 night

Pros: Staff was great Cons: "non-smoking" room reeked of smoke and urine; door latch was broken.

2

Dara

6 Jun 2024

·

Stayed 1 night

There was no one available to check in for 30 minutes. Room had gun shots through the door. Extremely dirty

6

Devon

12 Oct 2024

·

Stayed 1 night

I was able to check in early.

2

Patti

22 Jul 2024

·

Stayed 1 night

The people at the place were great when I told them we didnt want to stay, they said to call expedia to get my refund they were nice about it, it was expedia that were awful, I called to cancel and get a refund, they told me front desk had to do that. They wouldnt refund me my money. I paid for something that I didnt stay at, I would not suggest booking anything from expedia, if they cant take care of there customers. DO NOT BOOK ANY THING FROM EXPEDIA.

2

Ann

8 May 2024

·

Stayed 1 night

Felt like someone was watching us all night through the wall. When reported to front desk they acted like it was no big deal. Never ever dping businesses with Wyndham

6

Paul

3 Oct 2022

·

Stayed 1 night

If only they invested a little more in straightening up the facade. If only they checked the freezer for a half consumed bottle of lemonade. If only the odor was more tolerable. The service was sketchy on arrival and better on departure.

8

samuel

30 Sept 2024

·

Stayed 1 night

I like how they were very friendly and understanding about my situation. Only thing I didn't like was that the bed was broken and the room didn't have a remote

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Location

One guest found the location convenient, but several mention noise from a nearby truck stop or bar and a few felt uneasy about safety in the area.

Related guest reviews

2

Bryan

22 Jan 2023

·

Stayed 1 night

The hotel was horrible. Unsafe and dangerous. There were homeless people yelling at the hotel employee when I was checking in. We decided it was unsafe to stay there and left. I will be calling hotels.com for a full refund

6

Miriam

15 Oct 2023

·

Stayed 1 night

I liked the convenience of this property's location. It was reasonably clean and affordable. I was disappointed there wasn't any breakfast service, even coffee wasn't provided

4

Craig

10 Oct 2022

·

Stayed 1 night

Smelly trashy and threadbare. Floors in the hall weren’t vacuumed recently and everything in the room is shabby with sloppy patches peeling drywall tape and blotches of caulk. Lowbrow and icky. Couldn’t wait to turn the lights out. Stank of pot smoke when we walked in. Light is broken on the sign and the place looks abandoned when arriving at night. Wasn’t even the cheapest choice on hotelscom

2

Roger

10 Apr 2023

·

Stayed 5 nights

There was no positive to this property. As a business traveler I have never stayed in such a dirty and badly maintained hotel. The truck stop outside my room was terrible, noise all night. I am shocked Expedia has this property on there site.

2

Michael

17 Aug 2024

·

Stayed 1 night

Overpriced cheap conditions Air conditioner was noisy and didn't work Room smelled Felt uncomfortable and unsafe Definitely want a refund

4

Jalime

24 Apr 2023

·

Stayed 3 nights

The rooms was dirty, there were holes in the blanket. There was a bar in between and a lot of noise and cars.

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Dining

Several guests reported no breakfast or even coffee despite expecting it; one review noted an on-site bar and restaurant.

Related guest reviews

6

Miriam

15 Oct 2023

·

Stayed 1 night

I liked the convenience of this property's location. It was reasonably clean and affordable. I was disappointed there wasn't any breakfast service, even coffee wasn't provided

10

Jeffery

16 Jul 2022

·

Stayed 1 night

Older model room. Few holes in the wall. Clean overall. Nice bar & restaurant on site.

2

Karen

11 Mar 2023

·

Stayed 1 night

Bedding was horrific. Room was dirty. The guy at truckstpp next door even said bad choice. Wyndham you are crazy for allowing your name on this dirty motel. Had to go get our own clean blanket out of our truck. We asked for new sheets and pillowcases. Thankful for hot water. $70 and not even coffee.

4

Michael

5 Mar 2023

·

Stayed 1 night

I didn't like that the internet said breakfast was included on your website for the stay and when I got here I was told there was no breakfast included that option should b removed

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AI-generated summary based on recent guest reviews

Month	Average price
August	US$90
October	US$92

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Smoking

Standard Room, 1 Queen Bed

Room, 1 Queen Bed, Accessible (Tub with Grab Bars)

Studio Suite, 2 Queen Beds

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Guest reviews

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Days Inn by Wyndham Henrietta/Rochester Area

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