Is parking available at the hotel?

Parking is available at the hotel, specifically covered self-parking for a fee of USD 66 per night. Reservations are not required.

What type of breakfast is offered and what are the serving hours?

Continental breakfast is available for a fee of approximately USD 25.00 per person. It is served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

Does the hotel allow pets?

The hotel allows pets with a fee of USD 75 per accommodation, which may vary based on the length of stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Early check-in and late check-out may be available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The hotel features elevators, wheelchair-accessible registration desk, limited wheelchair accessibility in rooms, and a stair-free path to the entrance. Other facilities include visual alarms in hallways and handrails in stairways.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in New York, just a 5-minute walk from the Empire State Building and 8 minutes from Times Square. It is also within 0.7 miles of Rockefeller Center and 1.2 miles from American Lyric Theater.

What are the hotel's policies for guests staying with children?

Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Does the hotel offer cribs or extra beds?

The hotel offers cribs for a fee of USD 25.00 per night. The availability of extra beds is not specified, and advance request or confirmation may be required.

Hilton Garden Inn New York/West 35th Street Hotel

Average nightly price at Hilton Garden Inn New York/West 35th Street by month, last 12 months (USD)
Month	Average price
January	$182
February	$192
March	$253
April	$283
May	$308
June	$365
July	$300
August	$240
September	$442
October	$421
November	$332
December	$469

What guests think

At Hilton Garden Inn New York/West 35th Street, travelers consistently praise the central Herald Square location by the subway and Macy’s, noting easy walks to major sights, while many find the staff welcoming and day-to-day housekeeping reliable.

Rooms are compact and sometimes dated, with some great Empire State Building views, occasional elevator or street noise, and beds that several guests found small or uncomfortable. On-site dining is limited and frequently described as poor value; many recommend skipping the breakfast vouchers and using nearby cafes. Cleanliness is generally good but inconsistent, and parking is off-site and expensive. Expect a simple, central base with friendly service and standout location.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site amenities are basic: a small gym, a lobby market/cafe, luggage storage, and ice/water machines. The bar has limited hours or is sometimes closed, elevators can be slow, and parking is off-site and expensive.

Related guest reviews

8

Chelsea Alyce

Aug 9, 2025

·

Stayed 7 nights

Everything was great except for the elevator which was incredibly slow.

8

Francis

Aug 11, 2025

·

Stayed 2 nights

We really enjoy the room. Unfortunately, the double size bed are smaller that standard double. Also, the free wifi is for members only, which is a bit measleading. Finally, the parking is from a third party half a block up the street. It was safe and easy to use, but it is not at the hotel. Overall, the hotel was nice and the location was perfect.

10

Matthew

Nov 25, 2024

·

Stayed 3 nights

The staff was able to store our luggage before check in. It was very helpful considering we were hours early and could explore the city unencumbered before check in.

6

Ella Marie

Jul 31, 2025

·

Stayed 2 nights

My recent stay was decent, but there were a couple of snags. While the room itself was comfortable and clean, the receptionist could definitely use some more customer service training. They weren't particularly welcoming or helpful, which isn't the first impression you want. We booked a month ahead requested to have 2 adjacent rooms, to which they agreed to over the phone, but was not honored when we arrived. We ended up with 2 rooms in 2 different floors. Also, be aware that although the hotel advertises parking, it's actually a separate paid garage, not on-site parking as implied. That was a bit of an unexpected charge. If those two things were ironed out, it would significantly improve the experience.

8

Peter

Aug 30, 2025

·

Stayed 2 nights

I loved how close it was to everything. Was grateful they have a bag check to hold onto our bags before we check out. Loved the noon check out time. Needed a bathroom in the lobby to access and an ice water fill up station so guests can easily fill up after hot days out.

10

Deborah

Jun 1, 2025

·

Stayed 4 nights

Very comfortable place to stay. Friendly staff. Safe and quiet. Reasonable rates. 24 hour self serve convenience shop in lobby. No complaints. Everything was great.

10

Robert

Jul 18, 2025

·

Stayed 4 nights

Please was clean, customer care on point gym in the bottom floor (LL). Perfect spot right in the middle of everything

10

Raul

Aug 1, 2025

·

Stayed 4 nights

I can't imagine that you could find a better location in midtown if you're visiting NYC as a tourist. You're next to Herald Square and Koreatown. There are restaurants and shops on your block, and a subway entrance on the corner. The Empire State Building is the next street over. The lobby is nice and the rooms are clean, if small, but that shouldn't be surprising for a NYC hotel room. Perfect for families. The AC works. The bathroom has no problems. The TV connects with your apps and the wifi is good. The hallways are a little sterile and the ice machines are on every 3rd floor, so getting ice may require an elevator ride.

6

Tanya

Dec 26, 2024

·

Stayed 3 nights

The elevators broke when we were there. Front desk gentleman was rude. Other ladies were nice. Breakfast was a joke. Only one person serving and huge line. Super slow

10

Mary B

May 29, 2025

·

Stayed 4 nights

Well located at 35th and 6th, across from the Empire State Building, near the subway, the room was clean (except for one towel, but they had alternates to choose from). The cleaning and front desk staff were very kind. I did have an issue with my door lock, which engineering had to come fix, but it was well handled and worked fine after that. They gave me some nice chocolates to help compensate for the inconvenience! Bed was comfy, breakfast room had lots of options ( tho there is no free breakfast, so bring your credit card) Lots of food ootions around the corner on 6th Ave, . There is a small bar in the lobby but I never saw it open during my Fri-Tues stay). They have a nice mini mart by the front desk where you can buy snacks and some wines and other drinks.

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Cleanliness

Many guests report clean rooms and reliable daily housekeeping, but feedback is inconsistent. Recurring complaints mention dusty areas, stains, mildew or mold in bathrooms, and occasional maintenance grime.

Related guest reviews

10

DARREN

Aug 31, 2025

·

Stayed 8 nights

Very clean property.

4

Darren

Jul 4, 2025

·

Stayed 2 nights

I know it’s downtown NYC but for the price I paid the room was rather dirty in the bathroom the corners on floor and shower were nasty shower head and handheld shower head was nasty. I will pay half this price and stay at an Airbnb and it would be clean.

10

Fiama

Feb 20, 2025

·

Stayed 2 nights

I love staying on 35th St. everything is close by you have walking distance to the subway. However my room was dusty bathroom was dusty the lamps. Hairs on the walls?!? The nightstands were dusty and I found a soda bottle underneath the bed. I think the cleaning staff should do a little bit more of a thorough cleaning overall who doesn’t want to stay in New York City!!!

6

EILEEN

Aug 10, 2025

·

Stayed 10 nights

Great value but…. There was mold around tub that was siliconed over. While I felt safe from mold it was very disconcerting to see. There was also a gouge in wall next to one bed.

8

vickie

Jul 21, 2025

·

Stayed 5 nights

I stay here regularly. The employees in general are excellent. Only negative was some mildew in the shower.

6

Rondi

Nov 26, 2024

·

Stayed 3 nights

Homeless people sleeping on sidewalk a few feet from entrance of hotel. The rooms in the hotel are in great need of renovation. The carpet looks as if it’s been there since the hotel was built. Shower curtain was also gross in need of replacement. Chest of drawers was missing top draw. Can’t believe that they actually charge $400 plus a night during the holiday season.

10

Kathleen

Oct 19, 2025

·

Stayed 7 nights

Clean room and excellent customer service.

10

Holly

Aug 5, 2025

·

Stayed 3 nights

Far and few between our hotels that still make your bed and give you fresh towels and coffee supplies daily. I was pleasantly surprised to receive this service at the Hilton Garden Inn. Also, we loved the location of this hotel as it is right by a subway station and Herald Square by the giant Macy’s. It’s less than a half a mile walk from the train station as well as Times Square.

8

Philippe

Jul 20, 2025

·

Stayed 2 nights

The best thing about this hotel was probably the view from our room! We were on the 31st floor facing uptown. Room 3101 to be exact. The view was amazing! The room was pretty clean although I've seen cleaner hotel rooms, there were some small stains on the comforters and the corners of the floor in the bathroom were not completely clean. I have been in much worse rooms though. The staff was all extremely friendly and helpful! The location was perfect for our trip! 5 min walk from Penn Station, around the corner from the Empire State Building, 8 min walk to Times Square. Great access to subway to get anywhere we wanted to go! The only real complaint I have is that our room was right beside the elevator which created a lot of noise in our room and did wake me up extra early and did not allow me to go back to sleep the first night! The second night I slept like a baby since I did so much walking that day! Overall good place to stay and the price was right!

2

BARKATALI

Aug 30, 2025

·

Stayed 4 nights

The property is not well maintained.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are compact for NYC, with some dated finishes but many highlight excellent views of the Empire State Building. Reports mention small or uncomfortable beds, occasional elevator or street noise, and intermittent issues with AC or fixtures.

Related guest reviews

8

Ian James

Jun 3, 2025

·

Stayed 5 nights

Location is great. Steps from the Subway and is just off 6th avenue so almost halfway to both sides of Manhattan. Room was good sized (massive for NYC I'm told) and the aircon was cold, if not a bit noisy. Bed was comfy. Shower was superb and housekeeping were excellent. Fridge was very handy and had an iron and hairdryer, plus plenty of charging outlets for gadgets. Only gripe was there was little storage for a family of four so lived out our suitcases. Food - we had breakfast included which was ok, but not amazing. More of a cafe than a restaurant. You could choose one item from a small selection of sandwiches, muffins, croissants, waffle or omelet, plus a drink and a piece of fruit. Staff were a bit hit and miss. Some were lovely and helpful, others were grumpy. Overall I recomend this hotel.

10

Andrea

Jul 30, 2025

·

Stayed 1 night

Great stay in the heart of Midtown NYC! Clean and updated rooms, friendly staff. Right down the street from Herald Square, a few blocks from MSG and plenty of transit options, including Penn Station. Would definitely recommend/stay here again.

8

Kathy

Jul 3, 2025

·

Stayed 3 nights

We will start with the good: great/friendly staff, willing to accommodate a room change (The beds in a double room are smaller than a regular full size bed, barely larger than a twin. NOT comfortable for 2 people to sleep on unless you are tiny and like to cuddle.) But that being said, they changed our room for us, no issues. And a big plus, literally next to a subway station for easy access. The not so good: as I mentioned, the double bed rooms have teeny beds. There is no USB plugs as most places have upgraded to. So bring extra blocks to plug all of your devices in. The n

8

Carla

Aug 29, 2025

·

Stayed 4 nights

kind of noisy, first night, across the street, was a all night party on the rooftop :/……maybe some sound-proofing is in order? other than that, our stay was nice….:)

10

Jerry

Jul 18, 2025

·

Stayed 4 nights

This was the best location. The room had a direct view of the city and Empire State building. Will stay here again...

10

Amber M

Aug 14, 2025

·

Stayed 4 nights

The views were amazing, and close to the subway. A lot of food options close. Hotel was clean and staff were very kind.

8

Christina

Jun 10, 2025

·

Stayed 4 nights

Lower floor can hear the traffic at night so the AC has to stay on or can’t sleep well.

8

Liam

Aug 14, 2025

·

Stayed 4 nights

The hotel is in a great location, easy to walk to alot of sights, great dining options all around. Subway right outside front door. Staff was friendly and helpful. Very clean all around. My only negative is about the beds, they were very uncomfortable and not supportive at all. It was like the bed in national lampoons european vacation. But overall a great experience, and would definitely stay there again.

4

zuhal

Jul 7, 2025

·

Stayed 4 nights

This hotel is old and smaller than it looks on the photos. There are stains on the duvet. Beds are way too small. The AC is tooooo noisy. It is impossible to sleep with it on. The only great thing is its location.

10

Yixin

Oct 4, 2025

·

Stayed 3 nights

Beds are not big compare to other hotels I’ve been to. Room also quite small, but in the center of manhattan I totally understand. Views are crazy. Very easy access to the subway. Recommend! Picture is from the hotel rom window

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Service

Service is frequently described as friendly, helpful, and accommodating, including smooth check-in and assistance with luggage or transport. However, several reviews cite unwelcoming reception or poor communication at times.

Related guest reviews

10

Brigette

Sep 1, 2025

·

Stayed 2 nights

My go-to when I stay in midtown. Clean, comfortable rooms and great staff.

8

Leanne

Oct 22, 2025

·

Stayed 2 nights

Check in not helpful, not informed about breakfast or where room was etc.

10

Joanne

Oct 1, 2025

·

Stayed 1 night

Quiet, clean, convenient, and friendly staff. Will stay there again.

10

Katie

Aug 27, 2025

·

Stayed 3 nights

Great service.

10

Sheila

Feb 3, 2025

·

Stayed 3 nights

The hotel staff was amazing. Kim was super friendly and helpful at checkin and Jess, with Hilton Honors, was outstanding.

10

Marcia

Jun 9, 2025

·

Stayed 2 nights

The front desk staff were very friendly and accommodating!

10

Trish Karen

Sep 2, 2025

·

Stayed 3 nights

Great property and very friendly staff. Great location and always felt safe. The street in front of the hotel needs cleaning, trash in front of the hotel on the streets but that’s a city problem, not the hotels problem.

2

sebastiana

Aug 9, 2025

·

Stayed 5 nights

It was close to time square. The staff was very unfriendly and some were very rude!! I would not stay here again just because of the staff!!

10

Michael

Aug 12, 2025

·

Stayed 2 nights

The service was excellent, as everyone was friendly and helpful. The rooms were very clean. Although breakfast is not included, there is a café, which has a nice assortment which can be purchased à la carte. In terms of public transportation, the hotel is only a few steps away from the subway and several blocks away from Penn Station (for Amtrak and commuter trains). Overall, it was a great experience.

6

Hayley

Nov 25, 2024

·

Stayed 1 night

At check-in, a gentleman (front desk employee) seemed inconvenienced by helping me. I was assigned a room, and asked if there was one on a higher floor and with a better view. He told me no. I went up, checked the room, was dissatisfied, came back down and then spoke with a young lady (another front desk employee) who was able to accommodate my request of a higher floor and better view. Disappointed with my initial interaction and the gentelman's unwillingness to accommodate my request. The remainder of the short stay was completely fine.

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AI-generated summary based on recent guest reviews

Location

The location is consistently praised: steps to the subway, across from Macy’s, and walkable to Times Square and major sights. Some guests note street noise and dirty sidewalks outside as part of the area.

Related guest reviews

10

ami

Aug 4, 2025

·

Stayed 5 nights

Great location! Right next to the Empire State Bldg. Subway station right outside the front door. Staff was super friendly. Just a great stay! Helped up arrange travel to and from the airport. Only real complaint is the room was tiny, but that's just NYC. We weren't in the room long enough for it to be a problem. Would definitely stay there again.

10

Jestherlynn

Aug 19, 2025

·

Stayed 4 nights

Great and convenient location. Central to everything. We just walked everywhere most days. Clean property. Would stay here again.

10

Leslie

Sep 1, 2025

·

Stayed 3 nights

Excellent location! Will stay again if able to.

10

Vanessa

Mar 18, 2025

·

Stayed 3 nights

Great location , 5 sec from metro exit

10

Victor James

Dec 18, 2024

·

Stayed 3 nights

Great location and great hotel

10

David

May 27, 2025

·

Stayed 3 nights

I think this hotel is primarily fantastic because of its location. A massive multi subway station was just outside the door, and it's located next to an incredibly great rooftop bar and just a few blocks down from Time Square and one block off of the Empire State bldg. Plus it's relatively right in the middle of the city so you can go any direction you would like. This particular block of 6th Avenue next to it is also often used for street fairs and weekend activities, extending up a few blocks to Bryant Park. There's a small quaint open park diagonally from the hotel, and the hotel seemed nice in and of itself. The only one negative is the exercise room is lacking.

10

Hua

Jul 30, 2025

·

Stayed 4 nights

Very friendly and helpful staff. Convenient location for shopping and dining. Subway station is steps away from the hotel so it's super easy to get around to any area using public transportation.

10

Andres

Aug 25, 2025

·

Stayed 5 nights

Good location with easy access to subway, shopping, and dining. Rooms were clean, staff was friendly.

8

Michelle

Aug 21, 2025

·

Stayed 2 nights

Great location, in the heart of midtown. Close to Penn Station.

8

Patrick

Nov 26, 2024

·

Stayed 7 nights

Our high floor room was nice and quiet, the location while central was a bit dirty around the Hotel.

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AI-generated summary based on recent guest reviews

Dining

On-site breakfast/market options are limited and often poor value, with strict voucher rules and mostly prepackaged items. Many guests recommend nearby cafes instead, though a few found the simple offerings satisfactory.

Related guest reviews

8

Gina

Dec 9, 2024

·

Stayed 3 nights

Great location with access to most everything by foot. Rooms are small, but that is typical in the city. The breakfast that was included is not as good as I have had at other Hiltons but wasn't terrible. There were homeless sleeping out front everyday. Overall I would stay here again.

8

Trudi

Aug 14, 2025

·

Stayed 4 nights

Great location . Room suited us as a family of 3 . Breakfast was incl in our room rate , but it is very limited and regimented !!! 4 items per person , and either juice or coffee - not allowed both (god forbid you ask for a glass of water ) 😂 Personally I would ditch the breakfast option , as there are loads of really nice bakery’s a block away and nice parks to sit and eat your breakfast in and watch the world go by , which is exactly what we did for 3/4 mornings .

6

Trifon

Aug 9, 2025

·

Stayed 2 nights

It was little noisy, but I guessed that's normal in NY. Poor breakfast, like no breakfast. Unhealthy food served for breakfast, also poor quality!

8

Deborah

Oct 8, 2025

·

Stayed 8 nights

We bought the breakfast package and it was horrible. It was like a 7-11 mini mart with attitude. Our choices were prepackaged microwave egg sandwiches, it was so unappealing we only went 2 or three times and mainly for the coffee. The two men behind the counter were rude and condescending to us. They had attitude about us having the breakfast vouchers, they rudely pointed out what we could and could have. It was so embarrassing and unexpected. I try telling the front desk but they weren’t interested.

6

venkata shobhana Prasanna

Aug 23, 2025

·

Stayed 5 nights

Stay was great but the option of Breakfast was not a good decision. The stay along with break fast was not a good choise. Breakfast had no good food and was limited. People can choose to eat outside instead of including breakfast during their stay.

10

Nora

Oct 20, 2025

·

Stayed 3 nights

Convenient location. A bit dated but clean. Staff was helpful. No onsite breakfast but the coffee cart outside was cheap and tasty

8

satu irene

Aug 5, 2025

·

Stayed 3 nights

Overall we were very pleased with our stay. Location was very good, walking distance to Broadway and Time square. Also metro station was right outside hotel entrance. Staff was helpful and friendly. Our room was very small but clean. Our only real disappointment was breakfast that was included in our stay.

10

Naazi

Jul 21, 2025

·

Stayed 4 nights

This was a great location. The hotel rooms were very clean and quiet. The breakfast was yummy.

10

Mary B

May 29, 2025

·

Stayed 4 nights

Well located at 35th and 6th, across from the Empire State Building, near the subway, the room was clean (except for one towel, but they had alternates to choose from). The cleaning and front desk staff were very kind. I did have an issue with my door lock, which engineering had to come fix, but it was well handled and worked fine after that. They gave me some nice chocolates to help compensate for the inconvenience! Bed was comfy, breakfast room had lots of options ( tho there is no free breakfast, so bring your credit card) Lots of food ootions around the corner on 6th Ave, . There is a small bar in the lobby but I never saw it open during my Fri-Tues stay). They have a nice mini mart by the front desk where you can buy snacks and some wines and other drinks.

10

Lesley

Jul 20, 2025

·

Stayed 4 nights

Hilton garden inn New York This is the second year I’ve stayed here. Basic hotel rooms are a really good size. In the room Fridge. Iron/board. Coffee maker and microwave. The bed is really comfy and the pillows are wonderful, location is just right for opposite street to Marcy’s 5 mins to empire state. And 5th avenue shopping and attractions about 8 blocks from broadway and just a little further to Times Square. All walkable. The hotel has a small cafe open only for breakfast but the food is so limited it’s not worth going in. Great places to eat all around nyc exploring is the best part. will stay there again. Price wise you can get hotels same or slightly cheaper at Times Square. This hotel I feel is overpriced as it has no pool or restaurant. And definitely a 3 star.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21 $1,727	22 $721	23 $517	24 $575
25 $212	26 $380	27 $471	28 $554	29 $421	30 $516	31 $674

Su	Mo	Tu	We	Th	Fr	Sa
1 $402	2 $362	3 $403	4 $434	5 $374	6 $378	7 $402
8 $230	9 $374	10 $325	11 $403	12 $348	13 $315	14 $372
15 $221	16 $338	17 $421	18 $410	19 $316	20 $282	21 $366
22 $187	23 $240	24 $354	25 $728	26 $581	27 $528	28 $382
29 $240	30 $396

Hilton Garden Inn New York/West 35th Street

Prices for Hilton Garden Inn New York/West 35th Street

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed

Room, 2 Double Beds, Accessible (Hearing)

Room, 1 King Bed

Room, 1 King Bed, Accessible, Bathtub (Mobility)

Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 2 Double Beds

Room, 2 Double Beds (Macy's Parade)

Room, 1 King Bed, City View

Suite, 1 King Bed, Accessible, Bathtub (Mobility)

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Room, 1 King Bed, City View (Macy's Parade)

Room, 1 Double Bed, City View (Macy's Parade)

Room, 2 Double Beds, Accessible, Bathtub (Mobility)

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 2 Double Beds, Accessible (Mobility, Roll-In Shower)

Room, 1 King Bed

Room, 1 King Bed (Macy's Parade)

Room, 2 Double Beds

Guest reviews of Hilton Garden Inn New York/West 35th Street

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hilton Garden Inn New York/West 35th Street

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