Is parking available at the hotel?

Yes, the hotel offers on-site parking, which is valet parking. However, parking is limited.

Does the hotel allow pets?

Pets are not allowed at the hotel. Service animals are exempt from this policy.

What are the check-in and check-out times?

Check-in is from 15:00, and check-out is by 11:00. Early check-in and late check-out may be available upon request, but additional costs may apply.

What accessibility features does the hotel offer?

The hotel has limited wheelchair accessibility, including some accessible facilities. Step-free entrances are available, and there are elevators for easy access to different floors.

Where is the hotel located?

The hotel is situated in the Tseung Kwan O neighborhood, connected to a rail/subway station. It is close to landmarks such as Harbour City, Lan Kwai Fong, Victoria Harbour, Kowloon Bay, and Ocean Park.

Does the hotel have a swimming pool?

Yes, the hotel features a seasonal outdoor pool. Specific operational hours are not provided.

The Royal Garden Kowloon East

What guests think

At The Royal Garden Kowloon East, travellers praise the super-convenient location directly by Tseung Kwan O MTR and malls, and frequently highlight friendly, helpful staff who accommodate requests and make stays smooth from check-in to departure.

Rooms are generally spacious and comfortable with some nice views, though several guests note dated furnishings, limited storage, dim lighting, odors or humidity, and occasional maintenance issues like leaks, noisy air conditioning, or worn mattresses. Cleanliness feedback is mixed, ranging from very clean to reports of dust, bathroom mold, carpet smells, and inconsistent housekeeping. Facilities include a gym and pool, but guests encountered temporary gym renovations, slow elevators, a closed sky garden, and a lounge needing better upkeep; breakfast quality is inconsistent despite some strong praise. Expect a convenient stay with welcoming service, best for easy transit and shopping.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Gym and pool are noted positively, with a 24-hour fitness center mentioned. Some encountered temporary gym renovation, slow elevators, a closed sky garden, and a lounge needing better upkeep; a hotel shuttle is also noted.

Related guest reviews

8

Yuen Wah

18 Feb 2024

·

Stayed 1 night

洗手盆跟浴缸整潔度有待提升，房間空間感十足舒適，設施很好可惜是空中花園維修中。只是晚上一直聽到馬路旁天橋的電梯開關門聲音

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10

Yat Kwan

13 Aug 2025

·

Stayed 8 nights

Tidy and cozy room, like the water machine with selection of cool, 45 and 95 degree of water. I got an upgrade from standard to high level end of corridor room, which is bigger than standard room. Appreciate that 👍

6

Vera

30 Nov 2025

·

Stayed 3 nights

I was extremely disappointed that the gym started undergoing renovation on the day I arrived. I was not able to workout and that was one of the main reasons I selected this hotel

8

Oscar

24 Oct 2024

·

Stayed 15 nights

Located next to the Popcorn Mall and easily accessible by the TKO MTR and the airport bus route A28 stations, this hotel is perfect in terms of shopping and transportation convenience. The staff are generally helpful. Some of them were young therefore specific instructions. The swimming pool and gym were in very good shape. You can tell that they do try to offer variety for their buffet breakfast Overall, it was a pleasant stay.

10

David

29 Jan 2025

·

Stayed 22 nights

This is a very nice hotel, the best in the area near Tseung Kwan O. It is directly above the Tseung Kwan O MTR station and has excellent access to public transportation. The rooms and amenities are very modern, and the mattress is comfortable. The area around the hotel is very safe, and there are lots of restaurants nearby. Note that this is on the eastern edge of Kowloon, and it is about a 40-minute MTR ride to most of the touristy areas (Central, Mong Kok, etc.) The hotel runs a shuttle to the Kowloon station, for easy access to the airport.

6

Anita

21 Apr 2024

·

Stayed 8 nights

Let me start by saying that the staff at the hotel is excellent. Everyone we dealt with were polite and very eager to help. We had a small issue at the start of our stay and it was addressed immediately so we appreciate that. However, the hotel is dated and in rough shape. There is black mould growing in the bathroom - in the shower as well as in the corners of the walls. Hong Kong is hot and humid but if the room is cleaned properly this will not happen . The room is dusty and the beds were not comfortable. The lounge at the top of the hotel was also quite dirty, from the disgusting stained menus to the sticky counters. A light renovation with a big focus on improving the cleeaniness is a must for this hotel.

10

Tracey

22 Apr 2024

·

Stayed 5 nights

Hotel out of town but easy to get into town metro station very close to hotel. Quiet hotel despite it being a big hotel. Great dining and breakfast. Had a pool which was nice to come back to.

8

Noel

24 Dec 2024

·

Stayed 12 nights

We like the breakfast, the flexibility of the location, the 24 hours fitness center , shopping center, subway, bus, within reach as well as the courtesy shuttle. The draw back was the elevators, frequently waited awhile, possible due to the outside guests came in for the dining or attend certain special occasions.

8

Jen-Yung

22 Oct 2025

·

Stayed 3 nights

Install self-laundry facility

10

David

24 Dec 2024

·

Stayed 7 nights

A good location, clean, good line of staff, nice fitness center. It could be better if elevator is faster.

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Cleanliness

Reports vary: many found rooms clean, while others noted dust, bathroom mold, odors or humidity, smoking smells, and inconsistent housekeeping.

Related guest reviews

6

feng hsia

9 Jun 2025

·

Stayed 1 night

房間太潮濕

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6

Veng Iu

4 Nov 2024

·

Stayed 1 night

前台服務生對客人不是太有禮貌，已經多次住宿，但床仍然是凹陷的。衛生間沒有好好清潔好已經殘舊，地氈也很肮脏。不是因為公務比較方便有地鐵和商場餐廳，真的對這間酒店很失望。

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10

Oi See Elsie

15 Dec 2025

·

Stayed 1 night

房間很整潔。交通很方便。樓下已是Popcorn商場!好正!

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10

John Patrick

10 Aug 2024

·

Stayed 15 nights

Excellent customer service, although the cleaning of the room missed dusting and a proper hoovering, only an issue because of our underlying health conditions.. but i would recommend this hotel and i will be staying again in the future.. the only real negative is my bed mattress most definitely needs changing, dip in mattress 😴 lol but the other bed was wonderful..

8

daisy

20 Dec 2025

·

Stayed 4 nights

Clean & tidy

6

Anita

21 Apr 2024

·

Stayed 8 nights

Let me start by saying that the staff at the hotel is excellent. Everyone we dealt with were polite and very eager to help. We had a small issue at the start of our stay and it was addressed immediately so we appreciate that. However, the hotel is dated and in rough shape. There is black mould growing in the bathroom - in the shower as well as in the corners of the walls. Hong Kong is hot and humid but if the room is cleaned properly this will not happen . The room is dusty and the beds were not comfortable. The lounge at the top of the hotel was also quite dirty, from the disgusting stained menus to the sticky counters. A light renovation with a big focus on improving the cleeaniness is a must for this hotel.

8

Joana

8 Jun 2024

·

Stayed 2 nights

Bad smell upon entering the room for the first time. Ok hotel for the price we paid for.

6

Hsiaofen

11 Apr 2025

·

Stayed 1 night

房间算是宽敞，但空气品质不佳有味道，房间濕气也較高，不太舒服。

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10

Wing chong Christopher

25 Sept 2025

·

Stayed 5 nights

Clean room

6

Mon

8 Apr 2025

·

Stayed 1 night

房間清潔不乾淨、陳舊、床褥已塌下極度不舒服，已經多次入住多次投訴也是一樣。餐廳食物質素非常差，餐廳枱面和地面非常不衛生，洗手間也是一樣。已經非常殘舊，必須重新裝修重整。

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Rooms

Rooms are spacious and comfortable for Hong Kong, with some nice views and quiet stays. Downsides include dated furnishings, limited storage, dim lighting, AC or fan noise, odors, and occasional maintenance issues or mattress sagging.

Related guest reviews

10

Henry

21 Mar 2025

·

Stayed 9 nights

Wow! If u want privacy and noise control this is you! I’ve not been to a hotel where I can’t hear my neighbors at all. Didn’t hear any flushing of toilets, bathing, showering. This is unlike any other Crowne Plaza hotels. We weee super impressed.

10

Kar-Po Grace

2 Mar 2024

·

Stayed 11 nights

10 days of accommodation with 2 connected rooms for 3 people. Their staffs are professional and friendly. The house cleaning and made up the room are tidy and clean that made us relax after a day out. The bed is comfortable and clean. I would recommend the hotel should: - update the room furnitures, curtains (too old, broken and smell), the carpet (too old and smell). - not enough lighting at the closet area. - The bathroom is ok, and I like both shower (especially the rain shower head). I like 2 sided mirrors of the bathroom door. - hotel is at the popcorn mall and at the subway station MTR — very convenient. I will come back next time.

10

FUNFUN

6 Dec 2024

·

Stayed 5 nights

房間燈光比較暗. 特別是行李架的位置.

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8

Adeline

8 Dec 2025

·

Stayed 4 nights

The room is comfortable and of good size but feels smaller than expected due to the curved wall. Good view on high floor. Convenience location, right at subway and a mall. Storage arrangement is not optimal, there is only one drawer for storing clothes. G

8

Victor

12 Jan 2026

·

Stayed 7 nights

We enjoyed our 7 days stay. The pillow choice was lacking. Hotel didn’t have a neck support curve pillow and they gave us a harder pillow. It was better than the soft pillow but it affected our sleep quality. There were drilling noises during our afternoon nap period.

8

Andreas

4 Oct 2025

·

Stayed 4 nights

Bra hotel. Högljudd fläkt i rummet.

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10

Doris

2 Aug 2024

·

Stayed 1 night

This is my third time staying at this hotel, I am satisfied with overall experience. The front desk staff are super friendly, especially the young gentleman called Billy. He been very helpful and friendly to me answering my questions and taking care of my needs. The room is spacious and also talk ceiling, super comfy.

8

Hweelon

26 Dec 2024

·

Stayed 1 night

Rooms are a little dark

6

Wai

13 Jun 2024

·

Stayed 6 nights

Stay there March 2023 and returned again in May 2024, the hotel room, furniture and bathroom hardwares showed significant aging and worn out. Will probably stay away next time.

6

Mark

16 Sept 2025

·

Stayed 12 nights

大部份樓層房間的電視機都是舊款的電視不能看Youtube , 上網等 , 有些房間空調噪音非常大而且經他們的工程人員檢查後也沒改善 ! 優點是交通方便和房間寛大 (但相對價錢也不便宜 ! ,

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Service

Service is generally friendly, helpful, and professional, with staff accommodating requests and resolving issues. Some reviews report unfriendly or strict front-desk interactions and inconsistent housekeeping or communication.

Related guest reviews

10

Catherine

21 Oct 2025

·

Stayed 7 nights

Excellent service and very convenient location - just minutes from Tseung Kwan O station and various buses to central Kowloon. Staff were able to accommodate my request for two beds even when I could only book one on Expedia, with a short wait. If given the chance, I will definitely stay here again.

6

Annie

6 Jul 2024

·

Stayed 2 nights

Front desk employee very strict, not friendly.

10

Michael

20 Feb 2024

·

Stayed 3 nights

Check in experience was average. We arrived an hour early and requested to be informed when the room would be available. But we have to approach the counter a few times and eventually found out the room was available earlier but was not informed.

10

Anthony

20 Oct 2025

·

Stayed 6 nights

Our room was wonderfully clean and spacious, and I loved the air purifier that kept the air feeling fresh. Every morning, we were treated to a fantastic breakfast with a huge selection of healthy, quality foods. The entire staff made us feel right at home; everyone from the front desk and lobby to the restaurant and shuttle bus driver was so friendly, welcoming, and eager to help.

10

WAI FONG

14 Dec 2025

·

Stayed 1 night

職員工作熱誠及回答查詢

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8

Ka Kit

16 Feb 2024

·

Stayed 7 nights

It is a pleasant stay except for the house keeping. I stayed there before and it was good but only this time. Glasses and cups are not washed properly and not placed back to their original place after house keeping. I was once given a towel with a hole! The floor was not vacuum occasionally. I think they just hired a lazy staff. Other areas were all nice. Front desk and bell service all very helpful. Buffet breakfast are very good with a large variety of food to choose.

4

Thong Kien

29 Sept 2025

·

Stayed 6 nights

The service is vary bed....

10

Pik Yung Teresa

23 Dec 2025

·

Stayed 5 nights

apm 和官塘地鐵站就在邊上，非常方便。員工專業又有禮貌，housekeeper Rainbow姐超nice！

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6

feng hsia

31 Dec 2025

·

Stayed 2 nights

櫃檯小姐態度及表現讓人覺得不友善加強一下

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10

Emily Wai Man

18 Sept 2025

·

Stayed 9 nights

Clean room. Reception staff needs more training.

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Location

Excellent location connected to Tseung Kwan O MTR and adjoining malls, with easy access to buses, shops, and footbridges. A few note it is farther from central tourist areas but still convenient.

Related guest reviews

8

May

5 Jun 2024

·

Stayed 21 nights

The hotel location is very convenient with shopping centre & MTR station right at the door step. The hotel is generally clean and the room size is quite spacious in Hong Kong standard.

10

Rita

7 Dec 2024

·

Stayed 2 nights

Connected to mtr is so convenience

10

Oi See Elsie

15 Dec 2025

·

Stayed 1 night

房間很整潔。交通很方便。樓下已是Popcorn商場!好正!

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10

Sylvia

10 Aug 2025

·

Stayed 2 nights

The hotel is clean and modern, staff are courteous and helpful. Room is nice and bed is comfortable. It is right next to MTR and a shopping mall , very convenient.

10

Chi Lit

12 Jul 2024

·

Stayed 13 nights

Stay a week for works, next to underground makes it a convenient choice while not as noisy as in city centre

8

TZE-LAN

27 Jun 2024

·

Stayed 4 nights

A little far from city center

10

David

29 Jan 2025

·

Stayed 22 nights

This is a very nice hotel, the best in the area near Tseung Kwan O. It is directly above the Tseung Kwan O MTR station and has excellent access to public transportation. The rooms and amenities are very modern, and the mattress is comfortable. The area around the hotel is very safe, and there are lots of restaurants nearby. Note that this is on the eastern edge of Kowloon, and it is about a 40-minute MTR ride to most of the touristy areas (Central, Mong Kok, etc.) The hotel runs a shuttle to the Kowloon station, for easy access to the airport.

10

Chi Kai

17 Aug 2025

·

Stayed 16 nights

It is a very good choice to live in this hotel. The location is super convenient. You need to cafe about the weather outside, every shopping malls are linked together by footbridges.

10

Jessica Ka Ling

19 Apr 2025

·

Stayed 10 nights

Staff were friendly and helpful. Hotel was short walking distance to bus stops, shopping center and mtr station.

10

Doris

28 Jul 2024

·

Stayed 4 nights

The hotel is on top of the MTR station, super convenient to go out to any place with MTR. It also connects to the shopping center, so even the weather is not nice, you are still able to have options where to eat and shops. Front desk staff are very professional, friendly and helpful.

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Dining

Breakfast feedback is inconsistent: some praise an extensive, tasty buffet, while others find quality not fresh or variety limited, with outdated coffee machines; several prefer eating in the mall instead.

Related guest reviews

6

King

18 Nov 2024

·

Stayed 12 nights

The property is located at the residential area. It is located convenient for shopping and dining. The room are spacious; only thing is the odor persisted. The breakfast are variety

10

Tracey

5 Apr 2025

·

Stayed 3 nights

The hotel had all the nice amenities, the staff was great, breakfast buffet was extensive and it was a quick walk to the waterfront for dining and for talking a beatify run around the harbor walkway

8

Raymond

16 Oct 2024

·

Stayed 13 nights

Good staff but the breakfast not enough variety, everyday the same foods

10

Anthony

20 Oct 2025

·

Stayed 6 nights

Our room was wonderfully clean and spacious, and I loved the air purifier that kept the air feeling fresh. Every morning, we were treated to a fantastic breakfast with a huge selection of healthy, quality foods. The entire staff made us feel right at home; everyone from the front desk and lobby to the restaurant and shuttle bus driver was so friendly, welcoming, and eager to help.

8

Rosetta

14 May 2024

·

Stayed 8 nights

Room is spacious, the washroom is very clean and big, the breakfast is excellent, we very much enjoy the stay in this hotel. Sure we will come again.

10

Tracey

22 Apr 2024

·

Stayed 5 nights

Hotel out of town but easy to get into town metro station very close to hotel. Quiet hotel despite it being a big hotel. Great dining and breakfast. Had a pool which was nice to come back to.

6

Hok Yin Leo

22 Aug 2025

·

Stayed 7 nights

The hotel is very close to shopping..There is alot of restaurants in the mall so don't eat breakfast in the hotel. The quality of the hotel breakfast is bad.

8

Grace

6 Dec 2025

·

Stayed 8 nights

• The staff were kind, helpful, and professional. • The room was clean; however, the décor and furnishings were outdated. • Both the guest room and bathroom require renovation. • Breakfast offered a good variety of choices; however, the coffee machine was outdated and did not produce hot, fresh coffee. • The location was very convenient, with direct access to the subway/MTR, a shopping mall, and many surrounding restaurants.

10

Robert

16 Jul 2024

·

Stayed 20 nights

As with our previous stay, service at this hotel was excellent; the maids always seemed to know the best (most convenient) time to clean our room. Door staff were always ready and eager to open the main door for our entry or exit, and made storing our luggage after checking out an easy process. Can't say enough about the complimentary breakfast buffet; wide variety of breakfast foods, both Asian and Western, friendly staff that quickly takes used plates/glasses off your dining table.

6

Joseph

7 Nov 2025

·

Stayed 7 nights

Food of breakfast is not good and fresh

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11 $157	12 $154	13 $191	14 $162	15 $161	16 $163	17 $182
18 $172	19 $170	20 $149	21 $149	22 $149	23 $164	24 $163
25 $147	26 $147	27 $149	28 $149	29 $167	30 $170	31 $170

Su	Mo	Tu	We	Th	Fr	Sa
1 $144	2 $144	3 $144	4 $144	5 $144	6 $170	7 $168
8 $143	9 $144	10 $144	11 $144	12 $144	13 $201	14 $211
15 $144	16 $144	17 $144	18 $144	19 $144	20 $170	21 $170
22 $144	23 $144	24 $144	25 $144	26 $144	27 $170	28 $170
29 $144	30 $144

The Royal Garden Kowloon East

About this property

Location

Room options

Sunset Terrace Suite

Urban Oasis Room with King Bed

Sunset Vista Corner Room

Family Fortress

Accessible Room

Skyline Alcove Suite

Horizon Retreat Villa with King Bed

Moonlit Horizon Suite

Urban Oasis Room with Twin Beds

Forest Explorer Camp

Upper Urban Oasis Room with King Bed

Mountain Dream Castle

Horizon Retreat Villa with Twin Bed

Horizon Family Suite

Basic Room

Upper Urban Oasis Room with Twin Beds

Peak Panorama Suite

Guest reviews of The Royal Garden Kowloon East

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about The Royal Garden Kowloon East

Prices for upcoming dates