Is parking available at the property?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

Full breakfasts are served on weekdays from 6 AM to 9:30 AM and on weekends from 6:30 AM to 10 AM for a fee. The cost is approximately USD 13.82 for adults and USD 7 for children.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:00 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request, and additional charges may apply.

Are airport shuttle services available?

Yes, airport shuttle services are available for a surcharge of USD 5.00 per room. Guests must contact the property with arrival details before travel to arrange the transfer.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Additional accessibility features may be available upon request.

What is the location of the property in relation to key landmarks?

The property is located in the business district of Montgomery, within a 10-minute drive of EastChase Shopping Mall and Alabama State University. It is approximately 7.3 miles from The Legacy Museum and Montgomery Performing Arts Centre.

Does the property have a swimming pool?

Yes, there is a seasonal outdoor pool available, which is open from June to September.

What are the policies for guests staying with children?

Children are allowed at the property. The minimum age for children to stay for free is not specified.

Hotel Preston by IHG

What guests think

Across recent reviews of Hotel Preston by IHG, travelers report a mixed stay marked by significant cleanliness and maintenance issues, contrasted with many mentions of friendly staff, a generally convenient location, and occasional comfort in beds or room features.

Many describe pervasive musty or moldy odors, stained carpets, and irregular housekeeping, including rooms not properly cleaned or prepared at check-in. Frequent maintenance problems include nonworking TVs or phones, faulty AC or plumbing, intermittent hot water, and exterior doors that fail to latch; the pool was also reported closed during multiple stays. On-site dining feels limited, with no complimentary breakfast, inconsistent bistro quality, and no free lobby coffee. Overall, expect an aging property with widely variable stay quality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities show wear, with multiple reports of broken or unsecured exterior doors and pool closures reported on multiple stays.

Related guest reviews

8

Shakelia

17 Sept 2024

·

Stayed 2 nights

The carpets needed cleaning and the back door to get in the building wasn't reading the key card.

2

Jonathan

15 Nov 2024

·

Stayed 1 night

You can tell the property has not had an investment in improving or updating the facility or rooms. My keys did not work just trying to get in the room & everything looked 20 years old. I will not stay there again.

6

Jeremale

23 Jun 2024

·

Stayed 1 night

The only entrance to the property is at the front door. Need to fix that so you’re able to get in the property through all access doors.

6

Andrea

21 Apr 2024

·

Stayed 1 night

I have always thought that a Marriott hotel was above average. So, it was disappointing to find broken security boxes by the outside doors. Another sign for a declining facility is finding baseplugs with loose connections for inserted 110 electric items,”like cell phones to be recharged at plugs or by the bed.

8

James

18 Aug 2024

·

Stayed 1 night

Access door by elevator would not close.

2

antonio

11 Aug 2024

·

Stayed 2 nights

The stay was not what we thought it was the pool was out of commission

4

james

20 Aug 2024

·

Stayed 1 night

The property needs renovation. Bathtub old and wore; bedroom carpet old and a little smelly; hall carpet wore, soiled, and dirty. Back door entrance does not close completely; not safe. You have to go back to pull it shut.

4

George

15 May 2024

·

Stayed 1 night

Lady of the evening roaming the hallways knocking on hotel doors! Reported to the front desk! Was at the front desk later and the prostitute still wandering around!!

10

LeRoy

7 May 2025

·

Stayed 1 night

Receptionists were great and the lobby and room were in good coy. However, the corridors were in poor condition with dirty sheets and towels on the floor! The pool was closed!

2

Jamie

3 Aug 2024

·

Stayed 1 night

We were moved to 3 rooms. The first wasn’t what I booked, the second had BLACK MOLD all over the ceiling and a broken window railing that could have killed my child and all the exits except the front entrance are not working, they’re locked from the outside with broken key pads

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is a recurring concern: many mention musty or moldy odors, stained or filthy carpets and hallways, and rooms not properly cleaned or prepared. A few guests did report clean rooms.

Related guest reviews

4

MaLea

14 Oct 2024

·

Stayed 1 night

Carpet throughout hotel very old and stained. Blood stains on carpet in room.

2

Derrick

20 Jul 2024

·

Stayed 2 nights

My room smelled like mildew, and I had mold in the bathroom. For the rate that was charged I got a 1 star experience.

8

Andrew

12 Oct 2025

·

Stayed 1 night

The carpet traffic lanes within the hotel are horrible. It should not take Marriott much to hire a steam cleaner to come in and do a deep clean of the carpets. I frequent Marriott hotels and this one was indeed the worst I have seen in many years. Please get the carpets cleaned soon.

10

Ruth Marie

12 Sept 2025

·

Stayed 1 night

The halls smelled terrible. The room smelled bad too. Carpets were filthy. Staff was amazing.

2

Melissa

20 May 2024

·

Stayed 2 nights

The room was not properly cleaned. There was a used bandaid next to the bed. Someone had left earbuds on the sofa sleeper in plain view. The floor was dirty, and the room smelled musty. It was almost midnight when I arrived, so I cleaned it up as much as possible and went to bed.

4

Bianca

10 Oct 2024

·

Stayed 2 nights

Dirty….shouldn’t even be able to be called a Marriott Stay somewhere else

4

Jatana

25 Jul 2025

·

Stayed 5 nights

Rooms were old, dirty and nasty. Hallways were dirty and smelled with old carpet. Felt uncomfortable my entire stay. Only reason I didn't leave was because room was previously paid for.

2

Britton

23 Oct 2025

·

Stayed 1 night

The smell of mold was overpowering. Our daughter’s room had dirty, wet sheets. Never staying here again.

2

Steven

7 Aug 2025

·

Stayed 1 night

I was shocked this was a Marriott property. The carpet in the room just felt damp and slimy and there was a horrible musty, and hopefully not mold, sent in the room. Air conditioner vents had black on them. Who knows what it was.

8

Reginald

20 Oct 2024

·

Stayed 2 nights

The room was good. The bathroom had a blue towel on the curtain rod when I went to open it. I put on the ground. Housekeeping didn’t move it when they cleaned the next day. The hallway carpet was old and dirty. You can tell the parts they cleaned and the parts they didn’t.

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AI-generated summary based on recent guest reviews

Rooms

Rooms feel dated, with repeated issues like nonworking TVs or phones, faulty AC or plumbing, and occasional noise; several guests did find the beds comfortable.

Related guest reviews

6

Dave

22 Oct 2025

·

Stayed 1 night

Desk chair broken, TV did not work

4

Theresa

21 Nov 2024

·

Stayed 1 night

The phone number to the hotel doesn’t work, no one answers. Also our in-room tv didn’t work and the in-room phone was disconnected so we couldn’t call the front desk to ask for help. The “bistro” flatbread was just a frozen pizza and they didn’t give me my chicken with my Caesar salad.

2

Darrell

24 Mar 2025

·

Stayed 12 nights

Broken refrigerator Broken in room phone No Monday housekeeping Issues not addressed

4

Ira

28 Mar 2024

·

Stayed 1 night

The first room they gave us was not clean and beds unmade. The next room they gave us was the same way. With the help of housekeeping we tried three more rooms before finding a clean room. After that the stay was fine except phone didn’t work

4

Michael

12 Jul 2025

·

Stayed 1 night

Initially did not get the ADA room I reserved. I was told the ADA rooms were already booked. I was them assigned to a regular room only to discover the phone nor the TV worked. I complained to the front desk and she miraculously found an ADA room to put us in. The beds were very uncomfortable…lumpy and uneven. The lighting in the bathroom was dim almost dark. At least the shower was ADA perfect with several grab bars and a seat. I would be very reluctant to stay at this Courtyard Marriott in the future.

6

Mary

14 Aug 2024

·

Stayed 1 night

Carpet was filthy throughout- especially the halls. Very disgusting. Carpets in rooms were mildly better but had to wear shoes even in the rooms. Beds were very comfortable and showers had great water pressure and the water was nice and hot.

4

Kelly

12 Jun 2025

·

Stayed 1 night

This was an extremely run down Marriott property. I rented 2 rooms, one room AC did not work and it was about 8- degrees in the room. Both were dirty and outdated. We used the gym on site, and it was fine. I would not recommend this property.

4

Megan

11 Feb 2024

·

Stayed 1 night

Old but cheap, it was fine for a place to sleep

10

Terri

25 Jun 2025

·

Stayed 1 night

My stay was amazing! The room was clean and the bed was very comfy! The whole room was nice! Will definitely stay here again!

6

Joel

9 Aug 2024

·

Stayed 1 night

To much noise from room above sounds like moving furniture

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AI-generated summary based on recent guest reviews

Service

Service is mixed: several guests praise friendly, accommodating staff, while others report rude or unresponsive front-desk interactions, check-in mistakes, and slow follow-up on problems.

Related guest reviews

2

Zenebe

6 Oct 2025

·

Stayed 1 night

Extremely Disappointing Stay - Avoid This Hotel! I recently stayed at this hotel and was thoroughly shocked by the lack of professionalism and cleanliness. Upon checking in, I was greeted by a woman at the front desk who seemed utterly disrespectful and unprofessional. She was eating her own nails while handling check-in, which was off-putting. To make matters worse, I was assigned to a room that was already occupied. I was taken aback when I opened the door and encountered a man who asked if I needed any help. This was incredibly awkward and unacceptable. The breakfast area is just as disappointing. The staff there completely ignored me, which was baffling given that I was only looking for a quick bite. It felt as though my presence was not even acknowledged. The overall cleanliness of the hotel left much to be desired. I developed a stuffy nose during my stay and had to take medication for headaches caused by the poor quality of the bed, which was terribly uncomfortable. I truly wonder about the management and what standards they have in place for their staff and property. By all means, avoid this hotel! I would not recommend staying here even if they offered a pay.

10

Paula

26 Oct 2025

·

Stayed 4 nights

Nice hotel. Good location. Staff was excellent

4

Theresa

21 Nov 2024

·

Stayed 1 night

The phone number to the hotel doesn’t work, no one answers. Also our in-room tv didn’t work and the in-room phone was disconnected so we couldn’t call the front desk to ask for help. The “bistro” flatbread was just a frozen pizza and they didn’t give me my chicken with my Caesar salad.

8

Pebbles

12 Nov 2024

·

Stayed 1 night

When I walked in the young lady was very friendly and was very welcoming. I hate I didn’t get her name. The room was very nice and clean and the atmosphere was great. Only thing that was that the phone wasn’t working. But overall I enjoyed my time there. I will definitely book again!!

4

Kimberly

15 Feb 2025

·

Stayed 1 night

We had no hot water. Called the front desk and she was unconcerned. Said there was nothing she could do about it. Hotel showed lots of signs of wear and tear. Needs to upgrade. Not up to courtyard standards.

2

allison

19 Sept 2025

·

Stayed 3 nights

Staff was rude. No running water at times.

10

Emory Andrews

28 Jul 2025

·

Stayed 7 nights

The customer service was excellent. I would definitely go back again. Thank you. Dr. Emory Andrews.

10

Nicole

27 Oct 2025

·

Stayed 2 nights

Everything was great. Customer service was top tier.

8

Joyce

5 Sept 2024

·

Stayed 1 night

We stayed one night. The customer service was great! Every staff person that I interacted with was A1!! The room was clean. I was glad to be able to see my car from my room window.

2

Frank

27 Oct 2025

·

Stayed 1 night

They did not have my reservation.Clerk did not have any idea what to do.Bad!!

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AI-generated summary based on recent guest reviews

Location

Location is generally convenient and often quiet despite proximity to highways, and some appreciated nearby dining. However, multiple reviews mention safety or security concerns and a sketchy atmosphere.

Related guest reviews

10

malia

27 Oct 2024

·

Stayed 2 nights

This was a very nice stay. I never once felt unsafe while my family was staying. Everything was very clean and sanitized. Would 10/10 recommend.

10

Paula

26 Oct 2025

·

Stayed 4 nights

Nice hotel. Good location. Staff was excellent

6

Christopher

23 May 2024

·

Stayed 2 nights

Didn't feel safe at the property. Staff was very unwelcoming. Room and hallways smelt damp and looked old, no breakfast or perks for being a marriott member. Room service broke my charging cord while cleaning

10

Jana

9 Oct 2024

·

Stayed 1 night

Quiet even tho right next to highway we never heard it. Restaurant is so convenient, but it was hard to find the hours without asking staff.

8

Jamie

15 May 2024

·

Stayed 1 night

Good dining options near the hotel.

8

Gavin

15 Aug 2025

·

Stayed 7 nights

Very nice staff, a nice and quite location.

4

james

20 Aug 2024

·

Stayed 1 night

The property needs renovation. Bathtub old and wore; bedroom carpet old and a little smelly; hall carpet wore, soiled, and dirty. Back door entrance does not close completely; not safe. You have to go back to pull it shut.

4

George

15 May 2024

·

Stayed 1 night

Lady of the evening roaming the hallways knocking on hotel doors! Reported to the front desk! Was at the front desk later and the prostitute still wandering around!!

8

Joyce

5 Sept 2024

·

Stayed 1 night

We stayed one night. The customer service was great! Every staff person that I interacted with was A1!! The room was clean. I was glad to be able to see my car from my room window.

4

Jamie

21 Sept 2025

·

Stayed 1 night

Sketchy

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AI-generated summary based on recent guest reviews

Dining

On-site dining feels limited: no complimentary breakfast, inconsistent bistro quality, and reports of no free lobby coffee or an understocked pantry; some found nearby restaurants convenient.

Related guest reviews

2

Zenebe

6 Oct 2025

·

Stayed 1 night

Extremely Disappointing Stay - Avoid This Hotel! I recently stayed at this hotel and was thoroughly shocked by the lack of professionalism and cleanliness. Upon checking in, I was greeted by a woman at the front desk who seemed utterly disrespectful and unprofessional. She was eating her own nails while handling check-in, which was off-putting. To make matters worse, I was assigned to a room that was already occupied. I was taken aback when I opened the door and encountered a man who asked if I needed any help. This was incredibly awkward and unacceptable. The breakfast area is just as disappointing. The staff there completely ignored me, which was baffling given that I was only looking for a quick bite. It felt as though my presence was not even acknowledged. The overall cleanliness of the hotel left much to be desired. I developed a stuffy nose during my stay and had to take medication for headaches caused by the poor quality of the bed, which was terribly uncomfortable. I truly wonder about the management and what standards they have in place for their staff and property. By all means, avoid this hotel! I would not recommend staying here even if they offered a pay.

4

Theresa

21 Nov 2024

·

Stayed 1 night

The phone number to the hotel doesn’t work, no one answers. Also our in-room tv didn’t work and the in-room phone was disconnected so we couldn’t call the front desk to ask for help. The “bistro” flatbread was just a frozen pizza and they didn’t give me my chicken with my Caesar salad.

6

Pauline Ford

17 May 2024

·

Stayed 1 night

I was not aware that we had to pay for breakfast. The entrance to the room was extremely narrow we could barely get the trolley with our bags in .

6

Julieann

16 Feb 2024

·

Stayed 1 night

The good news is that the bed & amount of covers / selection of pillow weight & fluffiness was good. Otherwise, there needed to be attention to mold on the bathroom at ceiling & wall. Frustration with housekeeping...had been 2 minutes into a hot shower to accomplish Goal #1-washing hair...only to find there to be 2 conditioners on wall (dispensing shampoo container units)...seemed a bit dirty. my guess is I didn't get top choice of rooms, cut w/ tax still at top $. No free coffee in lobby (without buying breakfast); room coffee maker sufficed. The little Bistro bar & food nook was run by a NICE woman who WAS professional and courteous, so the $15 cocktail (add tip) was worth it... Had a small 'walled" area to catch up on news/(TV) and it had comfie divan seating.

10

Jana

9 Oct 2024

·

Stayed 1 night

Quiet even tho right next to highway we never heard it. Restaurant is so convenient, but it was hard to find the hours without asking staff.

2

Kathleen

19 Aug 2024

·

Stayed 1 night

we were greeted with an insincere attitude from the woman at the desk. The room smelled musty the entire time even when we left the window/door open to let in fresh air. The food offerings were disappointing. The overall experience was one of disappointment because we expected so much more from Court by Marriott. The rest of our trip we did not go to another Courtyard.

8

Jamie

15 May 2024

·

Stayed 1 night

Good dining options near the hotel.

6

Lui Ho

6 Feb 2025

·

Stayed 1 night

The shower head has a bad leak and spray the water over to the floor . No coffee in the morning in Lobby

6

Robert

29 Mar 2025

·

Stayed 6 nights

The front desk services are no existing, No drinks or anything at there pantry and no change for washing machines

4

Kim

24 Apr 2024

·

Stayed 1 night

Room had been lived in (not cleaned) and missing a refrigerator. I will say the staff graciously moved us to another room promptly and with much courtesy. There was no complimentary breakfast and no creamer for the in room coffee.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $80	2 $101	3 $101
4 $74	5 $75	6 $77	7 $75	8 $74	9 $132	10 $115
11 $81	12 $81	13 $90	14 $78	15 $78	16 $103	17 $103
18 $83	19 $86	20 $86	21 $88	22 $74	23 $107	24 $107
25 $86	26 $88	27 $86	28 $92	29 $67	30 $91	31 $99

Su	Mo	Tu	We	Th	Fr	Sa
1 $69	2 $87	3 $69	4 $69	5 $69	6 $87	7 $87
8 $69	9 $83	10 $83	11 $71	12 $69	13 $83	14 $101
15 $69	16 $56	17 $87	18 $87	19 $86	20 $87	21 $87
22 $83	23 $84	24 $84	25 $71	26 $87	27 $118	28 $119
29 $84	30 $84

Hotel Preston by IHG

About this property

Location

Room options

Suite, 2 Queen Beds

Standard Room, 1 King Bed with Sofa Bed

Standard Room

Suite, 1 King Bed

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

Standard Room, 1 King Bed, Roll-In Shower (Roll-In Shower, Mobility)

Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility)

Guest reviews of Hotel Preston by IHG

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Preston by IHG

Prices for upcoming dates