Name: Holiday Inn New York City - Wall Street by IHG
Address: 51 Nassau Street, Financial District, New York (and vicinity), New York, United States of America, New York (and vicinity), New York, US
Price range: $203–$787 per night
Rating: 7.2

What guests think

At Holiday Inn New York City - Wall Street by IHG, travelers often praise the convenient downtown location and friendly staff, but rooms are very small, the property feels worn, and cleanliness and maintenance standards vary notably between stays.

Amenities are limited, with a closed restaurant, a very small or closed fitness room, frequent ice-machine outages, and no in-room fridge or microwave. Breakfast is usually just basic grab-and-go items that can run out early, though lobby snacks and water are occasionally offered. Best for short stays focused on exploring the city rather than spending time at the hotel.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Amenities are limited: the restaurant/bar is closed, the fitness room is tiny or closed, and the ice machine is frequently out of order. Rooms typically lack a fridge or microwave; lobby/elevator areas are tight and parking is off site and can be pricey.

Related guest reviews

6

Kevin

May 21, 2025

·

Stayed 3 nights

Restaurant was closed. Morning grab and go was a joke. Each guest was allowed on really, really tiny muffin. Rooms were very small. No refrigerator in the room was an issue.

6

JS

Jul 7, 2025

·

Stayed 3 nights

Good location . 3 Indian restaurants near by . No refrigerator and microwave in the room which is at least basics for a 2 star hotel .

8

Julián

Nov 14, 2024

·

Stayed 3 nights

Parking lot is too expensive - Maybe you need to offer a bigger discount

8

Megan

Apr 19, 2025

·

Stayed 4 nights

The hotel was clean and is in a really good location. Joe’s pizza, along with a couple more restaurants (burger, bagels and coffee shops) are just around the corner. It is also really close to the subway which makes traveling convenient. I loved how it was just a couple stops to Chinatown as the food there is also amazing. Being close to wall street, we were able to see the façade of the NYSE and walk to the hotel where the film John Wick was shot. The staff were very friendly and accommodating, shout out to the front desk lady (I regret not asking for her name) who was so understanding and gave us a 30-minute extension for check-out. The only thing I wish they had was a refrigerator or a microwave. I understand the space is limited. I also wish they would have a working ice machine lol. When we went, the fitness area was also closed until further notice. We typically don’t use it anyway lol but I just think it’s worth mentioning for folks who like to use it. Overall would stay again and would recommend! Also try the mango date latte from Matto coffee and the lox bagel from Apollo!

8

Kathy

Jan 5, 2025

·

Stayed 2 nights

Parking was off site and kind of a pain, but our car was ready when we asked for it. Room was clean, in need of remodel. Staff really helpful and pleasant. Quiet neighborhood with lots of restaurants nearby. Free coffee and muffins in the morning in the lobby. Walking distance to SoHo, WTC and more.

6

Yogesh

Aug 14, 2025

·

Stayed 3 nights

The room didn’t have microwave or the refrigerator which most of the stays now are equipped with. Also there was very little extra space in the room.

4

Miranda

May 5, 2025

·

Stayed 2 nights

This hotel needs some serious updating and cleaning. The girl at the front desk was very unfriendly when checking in. You can hear EVERYTHING (we were on the second floor). The ice machine was broken, the restaurant was closed, but they did give you a bottle of water (limit 2 per room).

8

Lizzie

Aug 16, 2024

·

Stayed 3 nights

Room was small, but this is expected of NYC hotels at this price point. Gym was very small - only 2 machines - but did have a water fountain for guest use. Basement had public bathrooms, though these were sometimes locked. Room smelt slightly damp, but was clean and air conditioning worked well. Bedsheets were changed every other day, and towels restocked daily. Bathroom was clean, though small. Elevator wait was minimal, and stairs lead directly to the lobby, so both options were open. Stair use may be less accessible from higher floors (we stayed in the 4th), but we used it to get to the roof a few times and had no issues. There is no option for hotel-provided breakfast, but there are multiple alternatives close by. It’s a short walk to nearby attractions, like the world trade centre or the 9/11 memorial museum, as well as to a large subway station, where you can catch all major lines. There are also closer stations that service one or two lines each.

6

Luis R

Dec 16, 2024

·

Stayed 4 nights

I like the fact that the staff does the best they can with this facility. I like the locations. Didn’t like the smallish rooms and lack of fitness center.

4

Jason

Jul 22, 2025

·

Stayed 1 night

Kind of a sh*thole, to be honest. Carpet worn down, the bathroom door was all moldy and gross, the ice machine was broken, and the TVs have no way to watch external streaming or gaming devices (and the desk clerk was super-rude when I asked about it). It's the cheapest option in the area, but boy oh boy do you get what you paid for.

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Cleanliness

Cleanliness is inconsistent, with repeated reports of musty odors, visible mold, stained carpets/linens and occasional pests, alongside other reviews noting clean rooms. Housekeeping thoroughness varies.

Related guest reviews

2

Erida

Jun 2, 2025

·

Stayed 2 nights

The room smell horrible and not cleaned. Old furniture’s. The smoking smell was awful.

4

Anna

Jun 3, 2025

·

Stayed 2 nights

Cleanliness of room can be better, the towels had hair and a lot lint when you shake it. The bed sheet has strands of hair here and there and some faded stains but still visible when you look. The bathroom shower water pressure was really weak and water from the shower head was not warm. My main complaint is the snack that they said they provide in the morning in lieu of the breakfast because the restaurant is under construction. They said they'll have some small pastry and warm drinks (coffee and warm water for tea and hot cocoa) until 9am. We went down to the lobby at around 8:45, and the coffee and water were both empty. When other guests also inquired about it, the employees (on both days of my stay) just dismissed the inquiry and said "it's only 10 minutes till 9". Seriously, if they don't want to provide those amenities, they don't have to claim that they do when they don't keep things in stock for their guests until the time they said they'll have the drinks and pastry out. 8:45am is not 9am. Their service attitude is why I'm only giving them a two stars.

8

Courtney

Jul 13, 2025

·

Stayed 2 nights

Plus - larger rooms than expected, close to Fulton St subway station, close to a lot of places (stores, Pizza, bagels, coffee, etc.) Staff helped us to check in earlier than our reservation when we arrived a lot earlier than expected. Other notes - rooms did have a mildew smell, water damage in the bathroom, no security in the lobby.

6

Maria

Sep 18, 2024

·

Stayed 2 nights

The best thing about this hotel was the location and proximity to ground zero which is where we wanted to be. Walkable and easy access to prime Wall St. locations. But the room smelled like old wet carpet. The Carpet by the AC and bathroom area was filthy. No one made our room or provided additional toilet paper. The room was extremely tight and so was the lobby area. But I could've overlooked the size if it wasn't for the smelly dirty carpet. Carpet should be replaced altogether I'm sure it's beyond cleaning and deodorizing. I would not stay here again and don't recommend.

4

Bryan Denise

Oct 12, 2025

·

Stayed 2 nights

Suboptimal customer service, dirty hallways, pink mold in bathrooms. No ice machine or microwaves onsite. Don’t stay here if you have a family.

4

PARASKEVI

Oct 13, 2024

·

Stayed 1 night

Very small room, dirty carpets and window coverings. There is a bad odour in the room, Not a good choice

2

Varinderjit

Sep 29, 2023

·

Stayed 1 night

The room have cockroaches and not clean

6

Isobel

Nov 24, 2025

·

Stayed 5 nights

Staff were lovely, always someone to welcome you in. Breakfast bars and sweet treats in reception all at all times, a great touch. Room were not well maintained - carpet needed a vacuum, pillows absolutely dreadful but were described as firm, they were very soft and very flat. Bits of black mould in the bathroom. No where to store luggage as the room was so small (expected for nyc). Overall, a good place to stay if just looking to bed down for the night, no frills, very bog standard. Location was great for the subway, 9/11 memorial, oculus and WTC.

2

Norma

Sep 28, 2024

·

Stayed 1 night

The property is disgusting and infected with bed bugs

4

Camilla Denise

Aug 15, 2023

·

Stayed 1 night

There's bed bugs :(

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AI-generated summary based on recent guest reviews

Rooms

Rooms are very small and feel dated, with recurring maintenance issues such as noisy or faulty AC/heat, tricky showers, and limited TV channels. Some guests still found beds comfortable.

Related guest reviews

6

Michael

Apr 28, 2025

·

Stayed 2 nights

Halls were single file wide. Room was tiny. Bathroom door hit the toilet. We've been on cruise ships with bigger rooms.

2

Douglas

Jun 5, 2024

·

Stayed 1 night

Toilet and tub didn’t flush or drain. Broken chair, two nightstand had no power. Ac could Not be controlled, only four tv channels Room 201

4

Tiffany

Jun 27, 2025

·

Stayed 2 nights

My room was humid and muggy. The AC was so loud I couldn’t sleep. The hotel is dated. Walking through the halls felt like walking through a prison. The vending machines are on the second floor only, shoved in a small and dirty room next to the housekeeping facilities. The hotel just felt dirty. I didn’t want to walk around my room without shoes on. Small crowded lobby, rickety elevators…not a pleasant experience overall. Joke’s on me because it wasn’t even cheap.

4

Jenny

Aug 14, 2024

·

Stayed 2 nights

The A/C struggles to push any air out of it, the bathroom fan did not work what soever which seems like that would be essential seeing how most NYC rooms are so small. The Room just felt "Moist". No refrigerator in the hotel and 1 vending machine on the 2nd floor. If your lucky, you might get a lid to your ice bucket. Also No dining was available in the hotel during out stay.

4

Joshua

Jul 22, 2025

·

Stayed 3 nights

Ac regulated to only run 15 mins shower didn’t work no fridge tv didn’t work

6

Katie

Jun 2, 2025

·

Stayed 4 nights

Great location. Easy to get to all transportation. Tons of food options. Hotel room is so small you will not want to spend any time there except to sleep, but it was clean.

6

Todd

Jul 23, 2025

·

Stayed 1 night

Room had torn wallpaper and blackout shade was broken, when pulled down did not block light and office across alley was able to see in room, had to place coat hanger against shade to push back against window for privacy

6

Kenneth

Sep 29, 2024

·

Stayed 3 nights

This hotel's location is great for exploring lower Manhattan. Beware, it's hard for car services and Uber to find. It is cramped inside (lobby, rooms, halls). Also, the electrical needs attention (loose outlets, non-operational bathroom fans). I will say that the staff is very nice and very helpful.

6

jeff

Sep 4, 2023

·

Stayed 3 nights

The tv did not work for all three nights even though it was reported the 1st night. The shower curtain did not fit well to the shower so everytime the bathroom floor flooded. The bathroom door could not open past the toilet. There were never cups or sugar creamers to use with in Room coffee maker.

6

DJ

Dec 17, 2024

·

Stayed 1 night

Thermostat didnt work and shower got luke warm at best. But otherwise a friendly staff and safe environment

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Service

Feedback on service is mixed: many highlight friendly, accommodating staff, while others cite rude interactions, check-in/reservation problems, billing/refund issues, and slow responses.

Related guest reviews

8

Kimberlee

Nov 9, 2025

·

Stayed 3 nights

The staff was amazing super friendly and every evening I came back my room was clean! Would definitely stay there again.

2

Esteban

Apr 29, 2023

·

Stayed 2 nights

Shocked! Worst experience ever in an hotel. My wife and I were verbally attacked and threatened by one of the persons working in the lobby when we were about to check out. I almost was about to call 911, all started when I asked for a printed invoice and she started yelling aggressively that she didn’t have any other invoice apart from the taxes document and literally said that it was her last day there and that she didn’t care (using other words) if a denounce her or make a complaint. I also said I was going to talk to the owner or property management, again she insulted me and said that nobody else was there. Worst experience in my life, we had to run out of the complex. I demand a refund and urgent response from the property.

2

Travis

Oct 15, 2024

·

Stayed 3 nights

Despite having a valid credit card on file the hotel cancelled my reservation and told me it was my fault when I showed up. I slept in my office and cancelled the rest of my trip. Will never stay there again.

6

Brooke

Dec 12, 2024

·

Stayed 1 night

It was a terrible check-in. The check-in was at 3 or 4 so we went just after that time to check in and get all ready to get some dinner but when we arrived there were 4 families sitting in a compact room because there were no rooms ready yet. The two ladies at the front desk were funny so they kept us in a good mood. But after reflecting on how long we waiting for the cleaning staff to get our rooms ready, when the check in time has now past was really unacceptable. Given you are paying a high price point to stay here, and for alot of the people the time is limited and we waisted like 40 mins for a room AFTER CHECK-IN TIME.

2

Sooh

Aug 27, 2025

·

Stayed 4 nights

My stay at this property was extremely disappointing. The check-in was a disaster, as the room I received was completely different from what I have been described. by a central reservation person I contacted prior to booking through Expedia who confirmed for a room with a king bed and a sofa bed where I was given a standard room with a single king bed, leaving two adults to share it for four nights. The front desk staff was confrontational and dismissive, insisting the mistake was not their fault. The issues continued throughout my stay. The hotel was out of basic amenities like coffee and creamer. On my last night, I was woken up at 2 a.m. by excessive noise from the room next door. I had to call the front desk twice before someone came up to attend. The noise persisted throughout the whole night. I would not recommend this property to anyone given my experience.

4

Patrick

Jun 1, 2024

·

Stayed 3 nights

The front desk lady was super very pleasant and helpful. The reason for not ranking it higher is they double charged me and have yet to rectify that problem. I’m waiting on a refund of 900 dollars.

4

Miranda

May 5, 2025

·

Stayed 2 nights

This hotel needs some serious updating and cleaning. The girl at the front desk was very unfriendly when checking in. You can hear EVERYTHING (we were on the second floor). The ice machine was broken, the restaurant was closed, but they did give you a bottle of water (limit 2 per room).

8

John

May 20, 2024

·

Stayed 1 night

Great location and reasonable price for NYC. Staff really excellent

2

Luis

Apr 7, 2025

·

Stayed 4 nights

I had reserved two rooms with two beds and hotel only had one room available. They did nothing to accommodate our stay and said the problems was with hotels.com. I chatted with hotels.com which is very frustrating to do and they did nothing to accommodate us either. I am never using hotels.com ever again.

10

Ruby

Nov 9, 2025

·

Stayed 2 nights

Very convenient location. Room was clean and quiet. Staff were friendly.

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AI-generated summary based on recent guest reviews

Location

Excellent Financial District base near multiple subway lines and major sights; walkable with lots of food nearby. A few noted dark streets, construction, or pickup difficulties for cars.

Related guest reviews

10

Christine

Nov 17, 2024

·

Stayed 2 nights

Pleasantly surprised. Staff very nice. Very convenient to walk to Wall Street 5 min. Staten Island Ferry 10 min (you can see Statue of Liberty on free ferry), 911 memorial 12 min walk. Lots of food options. Dunkin Donuts right next door. I highly recommend staying here. Room 905 has a spacious balcony all to yourselves.

10

Devon

Oct 29, 2023

·

Stayed 2 nights

Ideal location for visitors

8

Jose M.

Dec 23, 2024

·

Stayed 5 nights

Conveniently located near public transportation and attractions... Downtown 👍 Would definitely recommend it and love to go back and have them as my hotel of choice 😁

8

Tia

Jan 20, 2025

·

I didn’t like how dark the area was at night. Waking around then didn’t feel safe. :(

10

Martha

Aug 9, 2025

·

Stayed 2 nights

This hotel is a hidden gem. An excellent value in the financial district with easy access to so many subway lines you can quickly get anywhere. Rooms are smallish but comfortable. Great beds. Really a great value.

10

TANIA

Jul 29, 2025

·

Stayed 3 nights

Great location! Felt safe and enjoyed my stay.

6

Sherena

Dec 6, 2024

·

Stayed 2 nights

The location was difficult to get to due to construction on Nassau st

6

Kenneth

Sep 29, 2024

·

Stayed 3 nights

This hotel's location is great for exploring lower Manhattan. Beware, it's hard for car services and Uber to find. It is cramped inside (lobby, rooms, halls). Also, the electrical needs attention (loose outlets, non-operational bathroom fans). I will say that the staff is very nice and very helpful.

8

LEONARDO a

Oct 22, 2024

·

Stayed 3 nights

Good location

8

Zulma

May 13, 2024

·

Stayed 2 nights

Great location. Will definitely stay there again. Rooms good enough size rooms, smelled ok.

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AI-generated summary based on recent guest reviews

Dining

There is no full restaurant; breakfast is a minimal grab-and-go setup (coffee and small pastries) that sometimes runs out early. A few mention lobby snacks or water, but overall the offering is limited.

Related guest reviews

8

Alia

Apr 20, 2025

·

Stayed 2 nights

Free water and food!

8

David

May 15, 2025

·

Stayed 2 nights

The room was very good for NYC. Clean. Space on both sides of the bed. The staff, especially Antonio, were very helpful. The free breakfast of okay muffins and coffee was disappointing and is only available for a short time. They ran out of caffeinated coffee for the Keurig machine in the rooms. The gym is tiny. Location is great. The price was right. I would recommend

8

Douglas

Apr 4, 2025

·

Stayed 1 night

Good!! The guy from de deck is always supporting us and always kind!! Breakfast terrible

4

Thomas C

Oct 17, 2024

·

Stayed 2 nights

The tv had only 4 channels and there was no dining room or bar. The breakfast they offered was minimal.

4

Anna

Jun 3, 2025

·

Stayed 2 nights

Cleanliness of room can be better, the towels had hair and a lot lint when you shake it. The bed sheet has strands of hair here and there and some faded stains but still visible when you look. The bathroom shower water pressure was really weak and water from the shower head was not warm. My main complaint is the snack that they said they provide in the morning in lieu of the breakfast because the restaurant is under construction. They said they'll have some small pastry and warm drinks (coffee and warm water for tea and hot cocoa) until 9am. We went down to the lobby at around 8:45, and the coffee and water were both empty. When other guests also inquired about it, the employees (on both days of my stay) just dismissed the inquiry and said "it's only 10 minutes till 9". Seriously, if they don't want to provide those amenities, they don't have to claim that they do when they don't keep things in stock for their guests until the time they said they'll have the drinks and pastry out. 8:45am is not 9am. Their service attitude is why I'm only giving them a two stars.

6

Kevin

May 21, 2025

·

Stayed 3 nights

Restaurant was closed. Morning grab and go was a joke. Each guest was allowed on really, really tiny muffin. Rooms were very small. No refrigerator in the room was an issue.

4

Marc-Andre

Mar 3, 2025

·

Stayed 2 nights

Tiny lobby. No restaurant. Breakfast was coffee and little muffins. Check Inn took forever. Lady not friendly. The only ice machine was broken so no ice available. Told the front desk but they just said: Yeah, we are working on it. Wanted to save some money but should have paid more. Only positive is that it is well located. Do not recommend,

6

Cheryl

May 27, 2025

·

Stayed 4 nights

Good location, facilities aren’t in the best condition and we were offered free breakfast and we ended up having “to go snacks”

2

Jomar

Nov 14, 2023

·

Stayed 2 nights

Adds say there a freebreakfast…. But nothing..

4

Rory

Sep 6, 2023

·

Stayed 1 night

Only stayed one night. Expensive but as it was a public holiday weekend I somewhat expected that. However, the hotel charged a ‘destination fee’ on arrival which I was not told about in advance. The restaurant was also being renovated, which meant no breakfast service. All that was available was a very small selection of pastries and coffee in the tiny reception area. Only room for two people to sit, so I had to go outside for breakfast. Disappointing and not good value for the price I paid. I stayed in two other holiday inns during my trip to NYC/NJ and the others were much better.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$125
February	$129
March	$161
April	$202
May	$236
June	$269
July	$207
August	$218
September	$347
October	$331
November	$270
December	$390

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $360	18 $366	19 $371
20 $325	21 $365	22 $787	23 $673	24	25 $415	26 $415
27 $234	28 $284	29 $364	30 $364

Su	Mo	Tu	We	Th	Fr	Sa
				1 $281	2 $312	3 $316
4 $227	5 $285	6 $346	7 $343	8 $346	9 $316	10 $416
11 $247	12 $250	13 $349	14 $346	15 $349	16 $290	17 $371
18 $223	19 $290	20 $309	21 $349	22 $287	23 $290	24 $285
25 $203	26 $268	27 $302	28 $304	29 $284	30 $314	31 $467

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Monthly average prices

About this property

Location

Room options

Standard Room, 2 Double Beds

Room, 1 King Bed, Accessible (Hearing)

Standard Room, 1 Double Bed

Room, 2 Double Beds, Accessible (Hearing)

Standard Room, 1 King Bed, Balcony (Feature)

Room, 1 King Bed, Accessible (Roll-In Shower)

Standard Room

Standard Room, 1 King Bed

Room, 1 King Bed, Accessibleessible (Comm Mobility Accessible Tran Shower)

Standard Room, 1 King Bed (Leisure)

Standard Room, 2 Double Beds (High Floor)

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn New York City - Wall Street by IHG

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Prices for upcoming dates