Name: Candlewood Suites Norfolk Airport by IHG
Address: 5600 Lowery Road, Norfolk, Virginia, United States of America, Norfolk, Virginia, US
Price range: $94–$272 per night
Rating: 7.45

What guests think

Across reviews of Candlewood Suites Norfolk Airport by IHG, guests often praise friendly front desk service, convenient access to the airport and shopping, and spacious rooms with kitchenettes suited to longer stays, highlighting overall value for budget-conscious travelers.

However, reviews also report inconsistent cleanliness, occasional mildew or mold odors, and some instances of pests and trash in common areas. Maintenance problems appear in multiple stays, including AC and humidity issues, intermittent hot water, malfunctioning locks or key cards, spotty Wi-Fi, and recurring late-night fire alarms that disrupted sleep. Facilities are basic: parking is easy, but several guests noted no ice machines and inconsistent availability of lobby coffee or the on-site shop. Expect a budget-friendly stay with useful in-room kitchens, but service and upkeep can be hit or miss.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is generally easy. Several reviews note no ice machines and that the on-site shop or vending was unavailable or limited.

Related guest reviews

6

Jeffrey

Oct 16, 2023

·

Stayed 1 night

One strangely unique thing about this property is that there is NO ICE MACHINE! What in the world were they thinking? The hotel was nice but I just can't stay at a hotel without an ice machine

6

Chloe

Mar 10, 2024

·

Stayed 2 nights

The property is around a few longer term stay suites, lots of stores and shopping areas nearby that are walkable. The hotel is exactly average and what I was looking for. The room was clean enough and the amenities were great, it’s pet friendly too which is a bonus. Absolutely screams Virgina.

10

Angela

Nov 9, 2025

·

Stayed 1 night

I didn't check kitchen appliances but parkingot was ok saw randoms walking by & parking lot was a long walk to door

6

TAMEKA

Oct 24, 2023

·

Stayed 2 nights

The location was great, its near restaurants, and shopping. There wasn't a store within the hotel as advertised or vending maxhine. There were dirty towels from the previous guest left on the bathroom floor and strands of red hair on the kitchen coubter.

10

Tracey

Apr 18, 2023

·

Stayed 7 nights

This is one of the best properties in the area. The rooms are spacious, clean and well stocked. The manager and staff are fantastic! Friendly, knowledgeable and helpful. I would definitely recommend this hotel for business travelers as most people here are workers and military. The imposed quiet time is great. The kitchen features are great for longer stays. I have stayed here twice while in transition and would definitely recommend to anyone and will be recommending to my friends and family traveling to the area.

2

lisa

Jun 16, 2024

·

Stayed 7 nights

it was horrible from the time we walked in the door. We left early so i could get a service oriented place to stay where the staff wouldn’t accuse me of having white priveledge and give me a fake name. Also for gods sake put in ice machines!!!

10

Colleen

Sep 11, 2025

·

Stayed 1 night

Good parking, close to all kinds of stuff. Airport very close. The bathrooms had moldy caulk.. but the tub wasn’t dirty, nor were the rooms. Staff was very outgoing, friendly and accommodating.

10

william

Jun 2, 2023

·

Stayed 1 night

Great room for the price but no coffee in the lobby! There was coffee in the Candlewood Shop off the lobby but no creamer avaialble. My wife, who is a bear without her coffee, was not pleased.

10

Angela

Apr 26, 2025

·

Stayed 1 night

Plenty of parking and convenient

4

glen

Jul 11, 2025

·

Stayed 4 nights

The ice machine in the room didn’t work and they had no ice machine stations on the floors. We had a fire alarm in the middle of the night so we all had to stand outside for an hour and there was nothing wrong. And upon check out I was charged hundreds of extra dollars for no reason since I had paid the full price on this platform. Also, the towel rack in the bathroom just came off the wall. The drywall just gave way and let it fall.

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Cleanliness

Feedback is mixed: many guests found rooms very clean, but recurring reports cite mildew or mold smells, dirty bathrooms, pests, and trash in halls or outside.

Related guest reviews

10

Ronda

Nov 23, 2025

·

Stayed 4 nights

Staff was friendly and courteous. The room was exceptionally clean.

2

Tom

Apr 8, 2024

·

Stayed 1 night

This is definitely a disappointment. Sure isn’t worth the price. Trash piled up in hall all day and night. Cans over flowing outside main entrance. Enough trash lining the front of the building to fill a truck bed. Go to walk up the stairs inside and I look down and see aluminum foil with some sort of substance that you could tell was cooked in the foil. Total disappointment.

2

Tonia

Mar 17, 2024

·

Stayed 3 nights

Room was dirty. Had to ask front desk to come clean nasty toilet. Had no shower curtain. Then worker brought in a dirty one. No towels or washcloths were ever ready..always in the dryer. Air conditioning was not cooling room.

10

jacqueline

May 5, 2023

·

Stayed 1 night

Property well kept. You could smell the cleaniness of the hotel when the slide door opens.

2

Eric

Feb 20, 2024

·

Stayed 1 night

There were bugs and hair in the beds and the beds were dirty

2

Warren

Jul 4, 2025

·

Stayed 5 nights

Not clean. Refused to sleep in the bed.

6

TAMEKA

Oct 24, 2023

·

Stayed 2 nights

The location was great, its near restaurants, and shopping. There wasn't a store within the hotel as advertised or vending maxhine. There were dirty towels from the previous guest left on the bathroom floor and strands of red hair on the kitchen coubter.

2

Ashrymaty

Aug 25, 2025

·

Stayed 1 night

The room smelled like mold.

8

Denise

Jul 11, 2025

·

Stayed 1 night

This hotel was great for the time that we needed to stay. The front desk associates were great. Very friendly, hospitable, inviting, and helpful. The only thing that I didn't like was that our tub/shower wasn't very clean. There were strands of hair in it. The toilet could have used a better cleaning as well. There were yellow stains that were at the base of the toilet. Also, the door to the bathroom was not leveled and dirty looking. Other than these things, our room was good.

10

Daniel

Jul 11, 2025

·

Stayed 3 nights

Spacious room, extremely clean and check in was a breeze!

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Rooms

Rooms are often spacious with kitchenettes suited for longer stays and good value. Recurring maintenance complaints include AC/humidity, intermittent hot water, broken fixtures, and unreliable Wi-Fi.

Related guest reviews

10

Jane C

Jun 15, 2023

·

Stayed 14 nights

Especially liked the kitchenette. That was great

6

Carrie

Feb 2, 2023

·

Stayed 3 nights

There was no hot water for 2 days but overall the room was nice and cleaned

10

Kenneth

Apr 15, 2024

·

Stayed 1 night

Property at first sight I thought it was not good but I was surprised my room was very nice

8

Krista

May 9, 2023

·

Stayed 3 nights

Nice to be able to have a kitchette. In this area other events are procey noce to be able to save money and prepare your own food.

10

Kevin

Sep 22, 2025

·

Stayed 3 nights

Best hotel stay I’ve had in a long time. Convenient location and friendly staff. Tay really helped me out by getting me an early check in and my room was clean, spacious and cool. Would reccomend and if I’m ever back on the area, I would return!

4

Patricia

Aug 25, 2025

·

Stayed 3 nights

The property needs some updating. The air conditioning was not working correctly. When we first got in the room everything was wet. The humidity was really high. Both floors were wet. Had to turn on the heat to dry everything out and then turn off the unit completely. Also the facets in the bathtub was backwards so we thought we didn’t have hot water. The front dest suggested the faucet was inverted and it was.

2

Genevieve

Jan 31, 2023

·

Stayed 1 night

Arrived with no hot water, that happens not their fault. Tv only had one channel and floors weren’t as clean as should be. No skillet in room only 2 pots and ice maker might have made 8 cubes from 5 that evening until 7 the next morning.

6

Brevet

Dec 19, 2023

·

Stayed 4 nights

Couldn't get their internet to work, Other then that it was fine.

2

Logan

Mar 12, 2023

·

Stayed 1 night

Arrived at 5 and room was supposed to be ready at 3 still had to wait 30 minutes. Cold shower.

10

Daniel

Jul 11, 2025

·

Stayed 3 nights

Spacious room, extremely clean and check in was a breeze!

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Service

Staff are frequently described as friendly and accommodating, including help with early check-in. But multiple reviews cite check-in system outages, overbooking or downgrades, billing errors, poor responsiveness, and little communication during false fire alarms.

Related guest reviews

8

Kimberly

Dec 23, 2024

·

Stayed 1 night

Front desk personal very helpful and pleasant.

2

Vaughan

May 8, 2024

·

Stayed 2 nights

They told me that the room I reserved was not available do to overbooking, but there was no car in the parking lot all weekend. They gave me a smaller room, it smelled and the batteries were dead in the remote control. Not what I signed up for

10

Brad

May 30, 2025

·

Stayed 1 night

Very clean good staff

10

Kevin

Sep 22, 2025

·

Stayed 3 nights

Best hotel stay I’ve had in a long time. Convenient location and friendly staff. Tay really helped me out by getting me an early check in and my room was clean, spacious and cool. Would reccomend and if I’m ever back on the area, I would return!

4

Jessica

May 27, 2025

·

Stayed 3 nights

Candlewood Suites was beautiful on the outside of the property but we had nonstop issues on our 3 night stay. Upon check-in, they told us their system was “down”. But we were able to get into the room. Studio suites are quite small. They did not offer housekeeping services since it was a 3 night stay. The first night our room key card stopped working, the room phone wouldn’t work, the WiFi wouldn’t work, and the TV completely stopped working. Shut off every couple minutes. The desk staff then needed us to come down to the desk at 8:30pm to sign more paperwork since the system was down and they needed more information on paper. The staff ended up moving us rooms late at night since nothing in our room was working. Each day the room key card stopped working and we had to get a new one. The system remained mostly down for the weekend and we watched many people stopping at the desk with issues or not being able to check-in altogether. Female desk staff wore pajamas all weekend. The good things would be a comfortable bed and nice amount of counter space. Would not stay again.

10

PAMELA

Jun 29, 2025

·

Stayed 1 night

The front desk attendant was very pleasant. We got in earlier than check in as we were out of our vacation rental and she helped us get into a room quickly . We sure appreciated her accommodating us and getting us a late checkout for next day so we could go straight to airport after our stay. Great customer service!!

2

Wendy

Jul 15, 2025

·

Stayed 2 nights

The condition of the hotel was very disappointing. Cleanliness and upkeep were clearly not a priority, and our expectations were not met. Worst of all, we were not told they were having issues with their fire alarm and we were woken up at 4 am by the fire alarm going off. We rushed downstairs along with other guests and given no direction or explanation after the fire alarm turned off. We all just assumed that it was a false alarm however no explanation was ever given by staff until the day after when it was time for us to check out.

10

Jeffery

Apr 29, 2025

·

Stayed 1 night

The staff is very nice and welcoming

4

JAMES

Jul 17, 2024

·

Stayed 1 night

When we arrived, our room reservation had been downgraded for no apparent reason. We had to settle for lesser room. We were told this problem often happens?!

4

glen

Jul 11, 2025

·

Stayed 4 nights

The ice machine in the room didn’t work and they had no ice machine stations on the floors. We had a fire alarm in the middle of the night so we all had to stand outside for an hour and there was nothing wrong. And upon check out I was charged hundreds of extra dollars for no reason since I had paid the full price on this platform. Also, the towel rack in the bathroom just came off the wall. The drywall just gave way and let it fall.

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Location

Convenient for the airport, highways, and shopping, including Walmart nearby. Some guests felt the area was industrial with people loitering outside and occasional late-night noise in the parking lot.

Related guest reviews

6

Chloe

Mar 10, 2024

·

Stayed 2 nights

The property is around a few longer term stay suites, lots of stores and shopping areas nearby that are walkable. The hotel is exactly average and what I was looking for. The room was clean enough and the amenities were great, it’s pet friendly too which is a bonus. Absolutely screams Virgina.

10

Angela

Nov 9, 2025

·

Stayed 1 night

I didn't check kitchen appliances but parkingot was ok saw randoms walking by & parking lot was a long walk to door

8

Sky

Jul 3, 2023

·

Stayed 2 nights

Right across from Walmart.

6

Melanie

May 27, 2024

·

Stayed 3 nights

The location was perfect, the staff on overnight was rude

10

Colleen

Sep 11, 2025

·

Stayed 1 night

Good parking, close to all kinds of stuff. Airport very close. The bathrooms had moldy caulk.. but the tub wasn’t dirty, nor were the rooms. Staff was very outgoing, friendly and accommodating.

8

Robert

Oct 6, 2025

·

Stayed 2 nights

The. Location was convenient.

6

BARBARA

Apr 25, 2023

·

Stayed 2 nights

The third floor had a nasty odor.The hotel seemed like a refurbished hotel. They assuredly need the rugs replaced. They are stinky and smelly. No bath towels supplied I had to request 3x .my room had a kitchen with no silverware and coffee cups that didn't fit the coffee machine. So for the price of the room to me it wasn't worth it. The only good thing was it's convenience to military highway a main highway. But the man who checked me in was very nice

8

Zach

Jun 16, 2024

·

Stayed 1 night

Felt like the hotel was in a strange industrial area, and many low-income/ transient folks were walking around outside hotel late at night.

10

Angela

Apr 26, 2025

·

Stayed 1 night

Plenty of parking and convenient

4

John

Apr 7, 2025

·

Stayed 1 night

After a long day of travel we arrived at the hotel late where there was a very noisy party in the parking lot. Called to the front desk but they were not able to help. It wasn’t until close to 2:00 AM when I called IHG customer service that management of the hotel got involved and were able to break up the party. Not a great experience!

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Dining

Limited on-site options mentioned: lobby coffee was unavailable or lacked creamer, and some said the shop or vending wasn’t operating. Otherwise, dining isn’t discussed.

Related guest reviews

6

Ana

Feb 18, 2023

·

Stayed 1 night

Reception at check-in was good. Room smelled like fish. Maid apologized and sprayed the living area with something that I think was very diluted - didn't smell anything; but she didn't spray the kitchen area. I had to check out at around 4am, the coffee maker in the room was broken, there was no coffee available downstairs and staff just told me she will let the morning crew make coffee. I checked out without coffee at all!!!

6

TAMEKA

Oct 24, 2023

·

Stayed 2 nights

The location was great, its near restaurants, and shopping. There wasn't a store within the hotel as advertised or vending maxhine. There were dirty towels from the previous guest left on the bathroom floor and strands of red hair on the kitchen coubter.

10

william

Jun 2, 2023

·

Stayed 1 night

Great room for the price but no coffee in the lobby! There was coffee in the Candlewood Shop off the lobby but no creamer avaialble. My wife, who is a bear without her coffee, was not pleased.

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Month	Average price
January	$87
February	$95
March	$117
April	$143
May	$153
June	$166
July	$176
August	$148
September	$135
October	$122
November	$102
December	$86

Su	Mo	Tu	We	Th	Fr	Sa
				1 $121	2 $155	3 $136
4 $94	5 $117	6 $121	7 $121	8 $128	9 $272	10 $249
11 $102	12 $113	13 $117	14 $121	15 $128	16 $167	17 $152
18 $94	19 $109	20 $113	21 $121	22 $128	23 $159	24 $136
25 $102	26 $113	27 $113	28 $117	29 $121	30 $148	31 $143

Candlewood Suites Norfolk Airport by IHG

Prices for Candlewood Suites Norfolk Airport by IHG

Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom

Studio Suite, 2 Queen Beds

Studio Suite, 1 Queen Bed, Accessible (Hearing, Bathtub)

Studio Suite, 1 Queen Bed

Studio Suite, 2 Double Beds, Accessible (Hearing, Bathtub)

Studio Suite

Guest reviews of Candlewood Suites Norfolk Airport by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Candlewood Suites Norfolk Airport by IHG

Considering this hotel for your Norfolk trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $114	21 $106	22 $138	23	24 $149	25 $174	26
27	28	29 $142	30 $117