Name: Best Western Plus Heritage Inn
Address: 111 East March Lane, Stockton, California, United States of America, Stockton, California, US
Price range: US$67–US$123 per night
Rating: 7.5

What guests think

At Best Western Plus Heritage Inn, many guests highlight friendly service, a satisfying hot breakfast, and generally clean, comfortable rooms, while others report noise issues and a surrounding area that can feel unsafe, especially late at night.

Several reviews mention smoke or marijuana odors in hallways and occasional housekeeping lapses. Facilities draw mixed feedback: the pool and hot tub can be enjoyable but sometimes dirty or down, the lounge is closed, and elevators or gym equipment may not work. Parking is ample but security effectiveness and gate closures vary, especially during busy events. Expect solid value with notable trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub are hit-or-miss: some guests enjoyed them, others found them dirty, lukewarm, or closed for maintenance. Gym options are limited with broken equipment, the lounge/bar is closed, elevators and access gates can malfunction, and parking ranges from ample to strained during events.

Related guest reviews

8

Nicholas

8 Dec 2022

·

Stayed 19,332 nights

Halls kinda stunk, very dated carpet, pool was green but hot tub was clean and working. Where this hotel made up for all its shortfallings was breakfast!! One of the best most complete breakfast spreads ive seen

8

laura

29 Mar 2025

·

Stayed 1 night

The staff is AMAZING! They are so welcoming and fast! The rooms are stocked with plently of shampoo, towels etc. The rooms and property are clean and tidy. sigh, the negative. It is LOUD! The rooms are right next to a major freeway. Room, parking lot, freeway. I ended up buying ear plugs. This is not necesseraly a negative.. some people like firm matresses. I do not. Oh and the hottub is not hot. Luke warm.... Over all very good for the price.

6

Joel

16 Feb 2025

·

Stayed 1 night

Elevator did not work

6

sherry

11 Aug 2025

·

Stayed 1 night

Hotel was in a good location near the university and Interstate access. Unfortunately, I booked because the Hotels site listed their was a lounge on the property, but upon check in found that it has been closed for several years. The clerk was sympathetic and upgraded our room, which was nice, but that didn't provide the lounge we were looking for after a long day of driving.

10

Richard

14 Aug 2025

·

Stayed 1 night

very good complimentary breakfast; great hot tub, nice pool; clean room

8

Tracy

18 Jul 2025

·

Stayed 1 night

There was an event both weekends I stayed at your hotel. Parking was difficult, but after the event, I was able to repark my car closer to my room in building A. I would like to offer a suggestion: my room, 107, is ADA accessible. It would support individuals staying in ADA rooms if a designated parking spot were labeled with the room number outside the building. This way, when an event is happening, they would not be challenged with having to unpack their car, and the person with a mobility challenge would not have to be left at the building entrance with luggage while finding parking at another part of the hotel.

10

Clifford John

22 Apr 2024

·

Stayed 3 nights

It’s supposed to be “secure” facility, but we noticed that the staff had a habit of leaving gates open ( so they can come in and out without swiping their card). We’ve seen hotel staff enter and/or exit supposedly secure gates and leave it open. It’s supposed to be secured shut and can only be accessed by the room card. Perhaps, retraining or a refresher on safety is in order?

8

Gerardo

10 Jul 2024

·

Stayed 3 nights

Unfortunately, I couldn't not enjoyed the swimming pool due to maintenance that lasted four days.

6

Sarah

28 Jun 2024

·

Stayed 1 night

The hotel itself is ok. Room was comfortable and clean. Hallways were dimly lit and the elevator and ice machine stopped working mid way through my stay. Outside area was a little scary. Loud cars roaming around, alcohol bottle strewn in the planters, homeless people's carts and belonging along the side walk. Probably won't stay here again.

4

Elizabeth

18 Jun 2025

·

Stayed 1 night

In our first room (321-A), we had no hot water at the sink or at the shower. The room smelled of cigarette smoke, though it is clearly marked as a non-smoking room. The door to the room sometimes did not close completely unless pushed/pulled closed. We were able to switch rooms (304-A) and everything in it worked fine and it did not smell of smoke. The elevator in our building (A) was sketchy, as the doors kept getting stuck in the open position (not always, and I never noticed it doing so on the 1st floor, only on the 3rd floor). The pool area had a large group of people, many of whom were let in without key cards and likely were not actual hotel guests. This group made enjoying the pool impossible, as a few of them kept yelling obscenities in front of my children and they were blaring music. A security officer asked the group to turn down the music at least twice, but once the officer was gone, they just turned the volume back up to an intolerable level again. The pool is surrounded by hotel rooms, so this pool should be monitored better. The only saving grace was the worker at the front desk, who was polite and apologetic and accomodating. I wish I'd got her name. She was wonderful. Overall, our stay ended up being okay. I probably would not return to this property, however, more because of the large group at the pool than anything else. The hotel security officer was completely ineffective, which bothers me more than the condition of my first room.

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Cleanliness

Room and common-area cleanliness is mixed: many describe clean rooms, but others report stained linens, lingering smoke or marijuana odors, and occasional pests or maintenance grime. Housekeeping inconsistencies include missed vacuuming, leftover trash, and bathrooms needing deeper cleaning.

Related guest reviews

10

Dianne

21 Nov 2025

·

Stayed 1 night

Staff is friendly, clean hotel

4

Patrick

29 Sept 2025

·

Stayed 1 night

Food under the bed upon arrival, lack of control of guests, guests being rowdy past curfew, found a pillow floating the the pool

2

Daniel

28 Oct 2024

·

Stayed 1 night

The area is very noisy and the hotel is dirty. There was roaches and bugs in the hotel room. I would not recommend.

10

Eduardo

23 Jan 2025

·

Stayed 1 night

Very good, very clean

6

Marilyn

16 Aug 2025

·

Stayed 2 nights

The property is in a bad part of town. Would it have stayed there knowing this. Mold in the bathroom and staff did not properly clean the room.

6

Tara

18 Jun 2024

·

Stayed 1 night

Housekeepers need to ensure cleaning with proper chemicals and actually vacuum and clean tub, dust on light fixtures so that has been cleaned in awhile. All staff are nice, just need to discuss more detailed cleaning. No short cuts when cleaning towels and cleaning in general. Housekeepers using water instead of actually chemicals to clean them would allow me to change rooms.

10

Angela

10 Jan 2025

·

Stayed 1 night

Clean,good breakfast

8

Christopher

3 Nov 2025

·

Stayed 1 night

Room was clean, great shower pressure.

4

Pauline

14 Jul 2025

·

Stayed 1 night

Felt dirty staying here. Walked in and the scent of smoke just lingers every where. Was uncomfortable using the bathroom as it did not look clean. Towels were stained..

6

Famela

30 Mar 2025

·

Stayed 1 night

The hallway to our room was smelly and dingey. They had an air freshener smell that was trying to cover up some stinky smell. The pull out sofa was gross and filled with stain.

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Rooms

Rooms range from spacious suites with comfortable beds to dated units with worn mattresses and noisy locations near elevators, hallways, or the freeway. Guests also mention occasional Wi‑Fi drops and maintenance issues like faulty locks, fixtures, or climate control.

Related guest reviews

8

Chastin

25 Feb 2024

·

Stayed 2 nights

Our trip was good. We've stayed in a couple hotels around Stockton before and this was definitely our favorite place to stay. We'd definitely stay here again vs somewhere else when we come back. For the the most part it was a great stay. Our room was nice and clean. Our only complaint was the noise level. Our room was right across from the elevator and we felt like we could hear everything loud and clear through our closed door. We could hear peoples conversations word for word despite being deep in the room and not near the door. It also seemed like the room above us was the elevator control room? Or washing machine room? There was a loud mechanical noise we heard frequently coming from above us. Once we turned on the fan to sleep it muffled a lot, so that was nice. The breakfast area is very nice, just wish there was more options. The 2 days we were there they only had pork options for the meat (including chorizo eggs), and my fiancé can't eat pork, so his breakfast wasn't that fulfilling. If they were going to do all pork, I wish they had a turkey or chicken option as well. So we ended up just going somewhere else for him to eat both days. Otherwise, we honestly would still stay here again. Just hope we get a different room next time in a quieter area.

6

Joel

3 Oct 2025

·

Stayed 1 night

Bed had curve into middle felt like falling into a well!

10

Thomas

31 Aug 2025

·

Stayed 1 night

I was looking for a large room with space and the King suite was perfect.

10

Gary

20 Jul 2025

·

Stayed 1 night

The bed is worn out

6

Fred

22 May 2024

·

Stayed 1 night

what I didn't like was the fact that there were no movie channels to watch any movies. The room cards stop working, then the door lock to the room stopped working and we could not get into our room.

8

Jonathan

5 May 2025

·

Stayed 1 night

King suite on a Sunday night so the price was much lower than usual. the room was gorgeous and big!! and we loved the bed with the nice firm mattress and high quality bedding. the included living room was spacious. a small refrigerator and Keurig coffee maker were all that made up kitchen but it was okay to hold leftovers and some drinks. overall it was a good experience and I will definitely return next time I go to the Bob Hope.

6

Gurpreet

13 Jul 2025

·

Stayed 2 nights

The only think I don’t like in the room shower was not good water was coming really slow and also air conditioning was not good at all

6

Anne

3 Oct 2025

·

Stayed 1 night

The room was spacious and the beds very comfy. That said, we got booted off the wifi and were never able to connect again. There was someone (maintenance?) pounding on something metal for about 15 minutes at 10:15pm. AND the fire alarm (false alarm) went off at around 4:30am - although they quieted it right away, the light kept flashing. Hopefully all these things were just a one time. But the lobby staff was friendly and there was security. Also many places to eat and shop nearby.

8

Jessica

14 Aug 2025

·

Stayed 2 nights

Air conditioning is very noisy

2

Cindy

21 Aug 2025

·

Stayed 1 night

The room was not great. The curtains were in shreds (literally) and the blackout curtains were so old, they had holes throughout them. The people above us had a child who was running, stomping, jumping constantly well past 10pm. I finally had to call the desk and ask them to call the room. Breakfast was so bad, everything went into the garbage. The sausage was burned black and impossible to cut. Coffee was not drinkable. Sausage gravy looked like it only had pepper in it. Terrible place

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Service

Staff are frequently described as friendly and helpful, with kudos to breakfast and front-desk teams; check-in is usually smooth but can be slow when understaffed or busy. A few guests reported rude interactions, poor phone responsiveness, or ineffective security follow-up.

Related guest reviews

10

DjJUICE

22 Jun 2025

·

Stayed 4 nights

Not bad the breakfast was excellent 👌, staff was nice , helpful , professional

2

betsy

2 Sept 2024

·

Stayed 1 night

Staff was rude

10

Yvette

22 Mar 2024

·

Stayed 1 night

We love the front desk girls and their excellent customer service

8

Tara

16 Apr 2024

·

Stayed 1 night

Gym has low variety of machines, no free weights. Front desk has a hard time answering the phone in third ring, it just rings and rings. Very annoying, when trying to request services. Faster if you just walk dwn stairs and ask in person only to find them on their phones. They will take your belongings and say they didn’t find anything. Missing screen on some balcony rooms not safe for my lil guy .Had to change rooms.Bed and breakfast are great that’s what gets people to return.Other than that I’d choose a different hotel.

10

Cristoffer

28 Oct 2025

·

Stayed 1 night

Good service

10

Jeananne

2 Jun 2025

·

Stayed 1 night

The hotel is great! Room has everything needed. Short staffed at the check in desk. There was only one young gentleman doing his best with phones ringing off the hook and a lined up past the entrance door to check people in. He did his best but took a while. He did great!

6

Kimberly

3 Apr 2024

·

Stayed 2 nights

It fit our needs for the weekend. It was clean and comfortable. The only comment I would make is about the front desk attendant. There was a very long line when I checked in and it took a long time. The attendant was not friendly and was very slow. She never smiled, did not welcome us, or thank us once the transaction was complete. She looked like she hated being there. The front desk person is the 1st thing customers see and really effects someone's 1st impressions. If I were the managers of this hotel i would seriously look into some training in this area.

10

Rodney

19 Mar 2025

·

Stayed 3 nights

The staff and hotel were very helpful and accommodating. I felt like a valued client.

6

Joseph

23 Jun 2025

·

Stayed 1 night

The rooms good overall stay was fair. Only at check in did I have a problem. I left my parking receipt,and about 10 mins later. Another guest found me in the parkinglot asking did i forget my parking pass, and right next to us a car was being towed. I replied yes went back to the front desk and asked about my pass I left. The front desk agent said she threw it away. No employee notifed me nor called my room. And had no intentions in doing so. I felt vulnerable and un valued as a guest.

4

Elizabeth

18 Jun 2025

·

Stayed 1 night

In our first room (321-A), we had no hot water at the sink or at the shower. The room smelled of cigarette smoke, though it is clearly marked as a non-smoking room. The door to the room sometimes did not close completely unless pushed/pulled closed. We were able to switch rooms (304-A) and everything in it worked fine and it did not smell of smoke. The elevator in our building (A) was sketchy, as the doors kept getting stuck in the open position (not always, and I never noticed it doing so on the 1st floor, only on the 3rd floor). The pool area had a large group of people, many of whom were let in without key cards and likely were not actual hotel guests. This group made enjoying the pool impossible, as a few of them kept yelling obscenities in front of my children and they were blaring music. A security officer asked the group to turn down the music at least twice, but once the officer was gone, they just turned the volume back up to an intolerable level again. The pool is surrounded by hotel rooms, so this pool should be monitored better. The only saving grace was the worker at the front desk, who was polite and apologetic and accomodating. I wish I'd got her name. She was wonderful. Overall, our stay ended up being okay. I probably would not return to this property, however, more because of the large group at the pool than anything else. The hotel security officer was completely ineffective, which bothers me more than the condition of my first room.

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Location

Convenient to the university, Interstate 5, and nearby shops and restaurants, but many guests warn the surrounding area and shared parking lot feel unsafe with loitering and occasional theft. Traffic noise is common in this busy location.

Related guest reviews

2

Miguel

25 Aug 2025

·

Stayed 1 night

Area feel unsafe

8

Ernest

15 Aug 2025

·

Stayed 1 night

Property was ok for the night no problems but a few shady looking people in the area around the property

6

sherry

11 Aug 2025

·

Stayed 1 night

Hotel was in a good location near the university and Interstate access. Unfortunately, I booked because the Hotels site listed their was a lounge on the property, but upon check in found that it has been closed for several years. The clerk was sympathetic and upgraded our room, which was nice, but that didn't provide the lounge we were looking for after a long day of driving.

8

Raneet

15 May 2025

·

Stayed 3 nights

Convenient location to modt amenities.

8

Harrot

26 Jul 2025

·

Stayed 2 nights

Property is great but there were lots of homeless people roaming around the parking lot which is shared with Food for less store! The rooms are nice and clean and staff were friendly too.

8

Lonewolf

17 Mar 2025

·

Stayed 2 nights

The hotel was good but the surround area looks dangerous

8

Amanda

14 May 2025

·

Stayed 2 nights

Starting at the back of the hotel this time, I found it to be unsettling. There were many transients in the parking lot. Some of whom riding bikes around with flashlights and tools looking into vehicles late at night.

4

Suzanne

17 Oct 2024

·

Stayed 2 nights

Homeless camp in parking lot made the stay really sketchy. Almost afraid to leave my car.

6

Sarah

28 Jun 2024

·

Stayed 1 night

The hotel itself is ok. Room was comfortable and clean. Hallways were dimly lit and the elevator and ice machine stopped working mid way through my stay. Outside area was a little scary. Loud cars roaming around, alcohol bottle strewn in the planters, homeless people's carts and belonging along the side walk. Probably won't stay here again.

2

Felipe

24 Aug 2025

·

Stayed 1 night

I do not recommend it if you are a construction worker and you have toolboxes, look for another safer hotel since there they broke into me and stole all my tools and security says they didn't see or hear anything.

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Dining

Breakfast is a standout for many, with hot options, waffles, and attentive staff; a few guests found it average or poor, and it ends early. The on-site lounge/bar is closed and other dining services are limited.

Related guest reviews

8

Ante

21 Apr 2025

·

Stayed 1 night

Breakfast was a great feature. Noisy neighbors kept us up for a while. Surrounding areas are a bit sketchy.

6

Anthony

14 Apr 2025

·

Stayed 1 night

Breakfast ends at 9 and the food was taken back and out by 8:55 so we didn’t get to eat much since we arrived at 8:40

8

Janet

13 Apr 2025

·

Stayed 2 nights

Very nice property for a quick stay! Free and convenient parking, and wonderful hot breakfast in the morning! The staff worked very hard to make sure everything was well and fully stocked, and it was a pleasant day overall.

6

sherry

11 Aug 2025

·

Stayed 1 night

Hotel was in a good location near the university and Interstate access. Unfortunately, I booked because the Hotels site listed their was a lounge on the property, but upon check in found that it has been closed for several years. The clerk was sympathetic and upgraded our room, which was nice, but that didn't provide the lounge we were looking for after a long day of driving.

10

LEROY

12 Aug 2025

·

Stayed 1 night

breakfast was excellent.

10

Renee

16 Aug 2025

·

Stayed 2 nights

Beautiful hotel with a fabulous breakfast and great coffee!

8

Dennis

19 Mar 2024

·

Stayed 1 night

The breakfast was the main reason I booked this hotel a second time. The breakfast facility is roomy and kept exceptionally clean.

8

George

22 Jun 2024

·

Stayed 2 nights

Very nice room, clean and comfortable. Breakfast was excellent. Employees were kind and courteous.

10

Mary

24 Apr 2023

·

Stayed 1 night

Great breakfast

2

Cindy

21 Aug 2025

·

Stayed 1 night

The room was not great. The curtains were in shreds (literally) and the blackout curtains were so old, they had holes throughout them. The people above us had a child who was running, stomping, jumping constantly well past 10pm. I finally had to call the desk and ask them to call the room. Breakfast was so bad, everything went into the garbage. The sausage was burned black and impossible to cut. Coffee was not drinkable. Sausage gravy looked like it only had pepper in it. Terrible place

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Month	Average price
January	US$65
February	US$67
March	US$75
April	US$81
May	US$86
June	US$84
July	US$87
August	US$96
September	US$80
October	US$83
November	US$74
December	US$66

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $74	17 $73	18 $76	19 $91
20 $67	21 $71	22 $71	23 $71	24 $71	25 $82	26 $112
27 $67	28 $91	29 $91	30 $93

Su	Mo	Tu	We	Th	Fr	Sa
				1 $88	2 $96	3 $110
4 $88	5 $88	6 $88	7 $88	8 $100	9 $96	10 $115
11 $88	12 $88	13 $88	14 $88	15 $88	16 $102	17 $123
18 $90	19 $89	20 $90	21 $90	22 $90	23 $90	24 $90
25 $90	26 $90	27 $90	28 $90	29 $90	30 $90	31 $90

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed

Standard Room, 1 King Bed, Pool View

Suite, 1 King Bed (With Sofabed)

Standard Room, 1 Queen Bed, Accessible

Standard Room, 1 King Bed (With Sofabed)

Standard Room, 1 Queen Bed, Accessible, Bathtub

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds, Pool View

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Best Western Plus Heritage Inn

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